Thank you for choosing Austin Concrete to create your unique one of a kind concrete countertop!! We enjoyed creating this new unique kitchen with

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1 Thank you for choosing Austin Concrete to create your unique one of a kind concrete countertop!! We enjoyed creating this new unique kitchen with you! We are confident you will enjoy your countertops for years! We appreciate your feedback and photos! Feel free to pictures of your finished kitchen with all your personal touches and we will showcase your kitchen on our website. If you would like to show us how your kitchen turned out please send us a picture to If you ever have any questions or concerns don t hesitate to or call Tawna Attached is a copy of care instructions and procedures to keep your countertop looking fantastic Again thank you for choosing Austin Concrete for your countertop needs and also give us a call with any future concrete needs!! Decorative patios, driveways and more Shane and Tawna Austin Austin Concrete

2 Austin Concrete Countertop Care For your first 7 days after installation, to aid in curing and hardening of the counters, use counters Sparingly. Avoid storing items of weight such as full pots, pans, blenders, toaster ovens, coffee maker for 14 days, Keep your counters Indoor only These counters are not intended for outdoor use Cleaning Most dirt &residue Use soapy water or quality non-aerosol window cleaner, rinse and wipe completely dry with a soft cloth or non-abrasive sponge. Preventing hard water marks Rinse and wipe completely dry after cleaning; clean up spills before they dry using a soft cloth or non-abrasive sponge. Removing hard water marks Use a non-aerosol cleaner formulated for removing hard water marks such as windex or a mixture of vinegar and water. Rinse and wipe dry within a few minutes after applying using a soft cloth or non-abrasive sponge. Difficult residue Use warm water and non abrasive sponge. Wipe dry using a soft cloth or nonabrasive sponge. Disinfecting Occasionally, wipe surface with diluted non-bleach disinfectant such as nonbleach 409 or comparable product. Rinse top thoroughly with water and wipe completely dry with soft cloth. Avoid getting cleaners and solutions in your eyes or bare skin. Always follow the manufacturer's safety instructions. Preventing Heat Damage Always Minimize Direct Heat Contact DO NOT PLACE HOT POTS, PANS, ETC., DIRECTLY ON THE COUNTERTOP SURFACE. Counters should not be exposed to direct heat exchange. The scorch resistance has been tested to 500 F for oven pans and may possibly tolerate a BRIEF moment of direct heat. Always use heat trivets or hot pads when placing any hot

3 object on any surface. Always use a trivet under your portable heat generating appliances such as toaster ovens, griddles, fryers, and crock pots. Preventing Other Damage Avoid Strong Chemicals Strong chemicals, such as paint and nail remover may damage the finish of your Austin Concrete countertop. If a spill does occur, promptly flush the surface with water and fully rinse. Avoid Cuts/Scratches Do not cut directly on the concrete countertop. Use a quality cutting board. Use of coasters and placemats will reduce scratching.

4 Standard Counter Warranty Austin Concrete hereby warrants all work for a period of one year after completion against any defects in workmanship. Austin concrete has a 5 year limited countertop warranty to repair or replace countertops. This includes overlay delamination only, not sealant Dings or chips on edges of counters Austin Concrete will return to fix any slight ding s or chips to edges of counter at no cost to the homeowner Whether Austin Concrete performs repair or replacement of your installation, we will seek to obtain the best possible result, but exact color match cannot be guaranteed. Concrete surfaces are intended to have a natural and non-uniform appearance, thus this limited warranty does not cover any variances in color, shade, or gloss level. This warranty does not cover products that have not been paid for in full. This warranty does not cover products that you, the customer, decide you do not like after installation due to color, edging styles or other opinions based on personal preference. This warranty does not cover products exposed to abnormal use or conditions or abuse in any way. Abnormal use or conditions includes, but is not limited to, damage from mishandling or misuse, damage from excessive heat, scorching exposure to ultraviolet light, physical or chemical abuse, acid etching, staining or damage from improper care and maintenance or damage from impact damage or breaking due to customer abuse. Furthermore, this warranty does not cover any damage to the concrete counters caused by improperly installed, used or maintained appliances which are either built into the counter or placed or stored on counter Physical, chemical or other abuse includes any use of the product that is unreasonable considering the normal and expected uses of such products, and includes, but is not limited to, damage from use of improper cleaning solutions, leaving substances, such as bleach or drain cleaner on the product without prompt cleaning, the dropping of heavy objects on surfaces, excessive weight on the surface, or product which has not been maintained in accordance with Austin Concrete Countertop Care Instructions provided Excessive Heat: Thermal damage, which can occur when a hot pot, pan, dish or any other receptacle or object is left on the countertop for more than a brief period. Excessive heat means exposure to heat of such a degree that white marks, yellow marks or dents appear in the counter. Damage Around a cooktop, hot tray, heat lamp or buffet top may appear by permitting cookware that is on or partially on heating elements to overhang the countertop or other heat source to cause excessive heat on the countertop or any heat for excessively lengthy periods of time. Common sense should be exercised by using trivets when putting hot objects directly from a heat source onto the product or when exposing the product to heat. Damage from excessive heat is not considered to be a material defect, but rather, subject to proper care and maintenance by

5 you. Scratches: Austin Concrete counters are scratch resistant, however, it can be scratched when proper care is not used, and accordingly, scratches in your counter installation are not covered by this warranty. Cutting boards should always be used as part of your proper care and maintenance. Although scratches are not covered in the warranty should you scratch your counter Austin Concrete can repair the counter for a reasonable resurfacing fee to create like new countertops again. Staining: Austin Concrete Counters are stain-resistant, but not stain proof. Staining is not covered by this warranty. You can view our stain cleaning guidelines on our website shown or the beginning of this document. Our 100% solids epoxy counters are extremely stain resistant, with general cleaning practices there should be no worries of stains to your counters. The only things that may stain your counters would be strong chemicals stains or acid stains. It would be extremely rare to have any staining on these counters Austin Concrete is not responsible for damage or injury caused in whole or in part by acts of God, job site conditions, architectural and engineering design, structural movement or settling, acts of vandalism, or accidents. Acts of nature include, but are not limited to, exposure to the outdoors, weather effects and fire. In addition, Austin Concrete shall not be responsible for any damage or injury caused in whole or in part by climate, job site condition, architectural and engineering design, structural movement, acts of vandalism, accident, war. Austin Concretes obligation under this warranty is limited solely to the repair or replacement of the Counter product covered by this warranty, including necessary labor charges needed to repair, remove or replace the product. This warranty does not cover any additional or supplemental repairs or modifications such as, any plumbing, electrical, tile or wall surface modifications that may be necessary to repair or replace the Austin Concrete counter services covered under this limited warranty; such other repairs and modifications shall be the responsibility of the customer. The owner must reasonably cooperate with Austin Concrete or its service agents in their efforts to perform their obligations under this warranty. All decisions regarding the existence of manufacturing defects or decisions affecting this warranty shall be made by Austin Concrete and shall be final and binding upon the parties.

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