STEPHANIE TUTT ARM, AIC, AIS CSC Corporate Senior Risk Analyst Program Management Claims and Loss Control

Transcription

1 STEPHANIE TUTT ARM, AIC, AIS CSC Corporate Senior Risk Analyst Program Management Claims and Loss Control

2 Stephanie Tutt is a Senior Corporate Risk Analyst at CSC (Computer Sciences Corporation). As a member of the Risk Management department, she manages the claims and loss control programs for global corporate insurance. Since joining CSC in 2009, Stephanie has developed program standards that have reduced claims severity through monitoring and strategic reviews. She has also integrated loss control analysis and carrier services with the claims program. Before CSC, Stephanie was a Senior Workers Compensation claims consultant with Aon Risk Services for ten years. In this position, she worked with Aon client risk managers to reduce the frequency and severity of their claims. She also provided client training on the Work Comp claims process. She enjoys training and working with students. Stephanie became an expert in training on the Work Comp claims process through her experience as a claims examiner and supervisor. She worked for several major carriers including CNA and Zurich Insurance as an examiner. Her jurisdiction experience includes California, Illinois and the Federal system (OWCP). Stephanie was a claims supervisor in California and Illinois. While in Illinois, she developed and implemented an extensive program to train new Work Comp examiners. Stephanie has a BA from San Francisco State University. Her professional designations include Associate in Risk Management (ARM), Associate in Claims (AIC) and Associate in Insurance Services (AIS). She is a Board member of the Rocky Mountain chapter of the Risk and Insurance Management Society (RIMS). Before her move to the Denver area in 2013, Stephanie served on the Board of Directors of the Delaware Valley RIMS chapter. She also served as the Membership Committee chair and Webmaster for the Delaware Valley chapter. Stephanie is a Philadelphia native. She has lived and worked in many parts of the country, including San Francisco, Washington, DC, Philadelphia and now Denver. She loves traveling and has vacationed in Australia, Europe, Mexico, the Caribbean and all around the US. 2

3 PRESENTATION CSC Overview Employee, auto and property counts CSC Claim History Property and Casualty claims Casualty Loss Control Focus and methods Challenges, Improvements, Opportunities Property Loss Control Focus and methods Challenges and opportunities 10/23/2014 3

4 CSC (Computer Sciences Corporation) is a global information technology (IT) services company. CSC's mission is to provide commercial and government customers with solutions crafted to meet their specific challenges and enable them to profit from the advanced use of technology. CSC is headquartered in Falls Church, VA. CSC Corporate Website - 4

5 CSC EMPLOYEE AND VEHICLE COUNTS EMPLOYEE COUNTS AND LOCATIONS JUNE 2014 GLOBAL TOTAL: 76,365 DOMESTIC EMPLOYEES: 28,249 FOREIGN EMPLOYEES: 48,116 TOTAL COUNTRIES: 71 VEHICLE COUNTS AND LOCATIONS JUNE 2014 DOMESTIC: 253 FOREIGN: 3,308 TOTAL VEHICLES: 4,561 5

6 CSC DOMESTIC CASUALTY CLAIMS PROGRAM SUMMARY AUTO LIABILITY Data as of month end: September 2014 Computer Sciences Corporation Policy Years (PY Starts 9/1) Policy Year Claim Count Paid Reserves Recovery Incurred Sum: 96 $2,970,319 $11,401 ($4,279) $2,977,442 GENERAL LIABILITY Policy Year Claim Count Paid Reserves Recovery Incurred Sum: 18 $195,052 $115,452 $0 $310,504 WORKERS COMPENSATION Policy Year Claim Count Paid Reserves Recovery Incurred Sum: 2,961 $35,966,617 $15,979,360 ($96,084) $51,849,893 TOTALS 3,075 $39,131,989 $16,106,213 ($100,362) $55,137,839 6

7 CSC FOREIGN CASUALTY CLAIMS PROGRAM SUMMARY NON-US MOTOR CLAIMS DATA VALUED OCTOBER 3, 2014 CURRENCY US DOLLARS Computer Sciences Corporation Policy Years (PYs Start September 1st) POLICY YEAR CLAIM COUNT PAID RESERVES RECOVERY APPLIED DEDUCTIBLE INCURRED Antigua and Barbuda Total 3 3, ,700 Denmark Total ,864 7,289 (9,254) 113, ,616 France Total ,401 71,870 (55,978) 55, ,616 Germany Total , ,181 (10,168) 596,674 1,681,582 Luxembourg Total ,866 44,240 (10,275) 12, ,154 Norway Total 30 98,430 - (23,378) 12,970 88,013 United Kingdom Total 608 1,462, ,931 (52,273) 677,993 2,458,764 Grand Total 2,090 3,694, ,641 (161,326) 1,469,023 5,633,445 7

8 CASUALTY RISK ENGINEERING CSC Risk Management partners with carrier Risk Engineers to reduce the frequency and severity of accidents and injuries to employees and visitors through: Expert observation and analysis of site operations and hazards Improvement recommendations based on site visits and loss data analysis 8

9 CASUALTY RISK ENGINEERING Risk Engineering services provided: Overview of site operations Review of accident reporting and investigation process Analysis of site hazards and safety precautions Scoring of evaluation items and site overall Recommendations for improvement report 9

10 CASUALTY RISK ENGINEERING Risk Management objective: Reduce WC accidents and injuries PREVIOUS ACTIONS: Loss analysis and site selection performed by Safety Director Targeted top 20 locations with high claims frequency over three year period Focused on OSHA requirements and inspections utilizing Risk Engineering service hours 10

11 CASUALTY RISK ENGINEERING BENEFITS: Safety Director previously obtained upper management support Established links with local safety managers ISSUES: Limited Risk Engineering hours used for OSHA inspection issues versus injury causing issues Safety controlling services versus Risk Management Cumbersome site selection process due to location coding 11

12 CSC COMPANY CHANGES Divested non-core business units beginning 2010 Risk Management streamlined site codes Reduction of number of company vehicles beginning 2011 Safety Director position eliminated in 2012 Sold large labor intensive business unit July 2013 Global employee count reduced from 92,000 in 2009 to 71,000 in

13 CSC COMPANY CHANGES US CLAIMS DATA Month-end Valuation Summary Data as of month end: September 2014 Computer Sciences Corporation Policy Years WORKERS COMPENSATION Policy Year Claim Count Paid Reserves Recovery Incurred $9,785,885 $1,301,790 ($54,262) $11,033, $8,053,112 $830,773 ($25,993) $8,857, $10,667,002 $8,912,779 ($13,064) $19,566, $6,078,055 $3,269,903 ($2,764) $9,345, $1,382,563 $1,664,115 $0 $3,046,678 Sum: 2,961 $35,966,617 $15,979,360 ($96,084) $51,849,893 13

14 CASUALTY RISK ENGINEERING SITE SELECTION PROCESS RISK MANAGEMENT REVISED SITE CODES ALLOWING IDENTIFICATION BY: Business Organization Building Code Government Contract State or FR for foreign locations Country Abbreviation Loss runs analyzed by the number of WC claims at each building during previous three years Top 20 locations selected for insurer Risk Engineer visit 14

15 CASUALTY RISK ENGINEERING Current focus: Locations with high employee counts, teleworkers and client site workers Site selection process: HR employee location reports Risk Engineering services provided: Proactive online information and tools for employee distribution: Workstation set-up, ergonomics, safe lifting Preoccupancy Risk Engineer site analysis and recommendations 15

16 CHALLENGES: CASUALTY RISK ENGINEERING RISK MANAGEMENT CHALLENGES AND IMPROVEMENTS Implementation of recommendations due to fragmented and decentralized responsibilities at sites Reduced funding for site improvements Lack of control at non-csc sites Focus on reducing frequency and severity of foreign auto losses IMPROVEMENTS: Established Risk Management intranet site to post safety and loss information 16

17 CSC PROPERTY ASSETS DOMESTIC: 1,073 FOREIGN: 847 TOTAL PROPERTIES: 1,920 Property counts include approximately 400 owed and leased locations CSC has 35,000 servers in numerous data centers, service centers and client sites worldwide 17

18 CSC PROPERTY CLAIMS PROGRAM SUMMARY PROPERTY LOSSES CYs DATA VALUED 9/30/2014 (Payments Over Deductible) Year of Loss Data Sum of Sum of Total Total Pymts Count of Pymts Count of USD* Claim Id USD* Claim Id Sum of Total Pymts USD* Total Count of Claim Id Total Sum of Total Pymts USD* Count of Country Claim Id Singapore 1 47, ,085 United Kingdom 1 8, ,792 United States of America 1 44, , ,466 Grand Total 1 44, , , ,343 18

19 PROPERTY RISK ENGINEERING Risk Management Objective: Maximum protection of company real estate and equipment Focus: Exposures and protection at high value locations Site selection parameters: Total insured value (TIV) locations over $15 Mil Property Risk Engineers target 100 sites for visits every one to two years 19

20 PROPERTY RISK ENGINEERING PROPERTY RISK ENGINEER SERVICES PROVIDED: Site evaluation and expert analysis of building Report with improvement recommendations; Cost for each recommended improvements; Potential loss costs for property and business interruption Site score by percentage of potential Assistance in building design and pre-occupancy analysis Training webinars Website with weather information 20

21 PROPERTY RISK ENGINEERING CHALLENGES Facilities has budget for maintenance and improvements of CSC controlled locations Corporate initiatives to reduce costs Much equipment at client locations: No control of facility OPPORTUNITIES Focus on Human Element improvements versus facility improvements 21

22 DISCUSSION POINTS HOW MUCH CONTROL DOES YOUR RISK MANAGEMENT DEPARTMENT HAVE OVER LOSS CONTROL? DOES UPPER MANAGEMENT SUPPORT LOSS CONTROL? ARE FACILITIES, SAFETY, OTHER DEPARTMENTS COOPERATIVE? HOW DOES RISK MANAGEMENT ACHIEVE MAXIMUM LOSS CONRTOL? 22

23 THANK YOU! 23