Auto/Liability Claims
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1 Auto/Liability Claims Overview Texas State Office of Risk Management January 27, 2015
2 Contacts Alliant- Martin Fox-Foster Role/Responsibilities: Claims Assistance Claim Questions Liaising with Liberty Mutual Program Statistics Liberty Mutual- Katie Cooper Role/Responsibilities: System Access Claim Questions Liaison Liberty Mutual Insurance Company Confidential 2
3 Actions that are necessary: Call 911 Obtain other driver/vehicle information, photos Complete the Automobile Accident Report and return to your State Agency Contact within 24 hours of the accident Send the completed report & photos to contacts listed on the procedure form Report the claim to Liberty Mutual Policy number Agency number Complete instructions can be located on the Auto Accident Procedure Form Liberty Mutual Insurance 3
4 What happens after a claim is reported? Liberty Mutual Insurance 4
5 National Insurance Auto & Liability Map Hoffman Estates, IL Weston, MA Lawrenceville, GA Irving, TX Orlando, FL Auto & Liability headquarters Auto & Liability satellites Liberty Mutual Insurance November for internal use only. 5
6 Claims Segmentation and Expertise Handling 100K claims each year and $4 billion in incurred losses Auto/Liability Claims Auto Centralized Services (Fast Track) Casualty <$100K Claims Large Loss & Litigation >$100K Claims Complex >$250K Claims 1st and 3rd party automobile only Committed to speed, accuracy, and service Non-litigated $0 to $100K exposure value Full investigation, expeditious resolution Full exposure value of $100K - $250K Any litigated claims under $250k Greater specialization from a more experienced technical team Specialty claims and high impact teams Significantly reduced case loads Very high technical expertise Claims assigned based on severity Liberty Mutual Insurance 6
7 The Right People on the Right Claims Auto Centralized Services (ACS) Responsible for handling of: Third Party Auto Property Damage First Party Auto Physical Damage No-Fault (PIP) Claims Committed to speed, accuracy, and service Has access to variety of Liberty Mutual Resource Teams/Units Liberty Mutual Insurance 7
8 Top-Tier Service and Partnership Communicating every step of the way Proactive updates on significant claim developments Phone calls returned within four business hours messages answered within one business day Auto and Liability Standards Claims assigned the same day they are received Cases reassigned in one business day of receiving new information Resolution strategy completed within 10 business days Liability & Damage investigations completed within 30 days Pretrial report and conference completed days before trial Liberty Mutual Insurance 8
9 Specialized Resources for Better Outcomes Sophisticated Metrics Interactive case management tools to help claim handlers manage inventories and track case performance metrics Dedicated Data Analytics Team Tracks and analyzes >1 million claim records to support decision making, resource assignment, and claims segmentation Special Investigators Dedicated group that partners with claims units to detect, investigate, and prevent fraud Central Recovery Unit Committed to maximizing subrogation and third party recoveries to lower the total cost of risk Field Investigators On-site investigations of cases involving serious injury or questionable circumstances Industry Expertise Claims handling specialization for larger accounts: manufacturing, construction, trucking, energy, hotels, restaurants, real estate Liberty Mutual Insurance 1/22/2015 9
10 What should I do if I have any Claims issues? Please contact Martin Fox-Foster at Alliant in relation to any issues whatsoever. You may also contact Katie Cooper at Liberty Mutual. Liberty Mutual Insurance Company Confidential 10
11
12 Agency Number: 758 Automobile Accident Procedure Policy number: AS If an accident involving agency owned or rental vehicle has just occurred, take any emergency actions that are necessary and follow these steps: 1. Call 911 immediately so an official accident report will be prepared. Inform 911 of serious injuries that could require emergency equipment/personnel to be dispatched to the scene. 2. Obtain the following information to complete the Automobile Accident Report. Other Driver/Vehicle Information: Name: Day Time Phone #: ( ) Home Phone #: ( ) Address: City: County: State: Zip: Drivers DL #: DL State: DOB: Year: Color: Make: Model: Lic Plate#: Vehicle Owner s Name: Auto Insurance Carrier: Policy Holder s Name: Policy #: Auto Insurance Carrier Phone #: ( ) Number of people in the other vehicle: Passenger / Back left Passenger / Other (explain) (use back of form for additional information) (Circle appropriate): Driver / Front Passenger / Back right Notice specific details of the damages to all vehicles/property involved. These details will need to be provided on the Automobile Accident Report. If you have a digital camera or a camera phone, take pictures of the vehicles involved and the accident scene. 3. Provide the state agency automobile insurance ID card to the police. The automobile insurance ID and this blank reporting form should be in the glove compartment of the vehicle. (After use of this form, please replace it with another blank form.) 4. Complete the enclosed Automobile Accident Report immediately and return the original to the state agency insurance contact (listed below) within 24 hours of the accident. 5. Contact your insurance contact at your state agency to report the claim and provide this completed Automobile Accident Report. Name & Phone: Roland Smith roland.smith@tsus.edu The insurance contact will use this completed form to add the claim information into the SORM property and casualty claims database. 6. this completed form and any photos of the accident scene to the Office of the Attorney General and laura.messina@texasattorneygeneral.gov, jacqueline.baynard@sorm.state.tx.us, and martin.foxfoster@alliant.com. Call Liberty Mutual at to report the claim to Claims Reporting. Please provide the auto policy number and agency number as shown above. Refer all inquiries about the accident from individuals, insurance carriers, or attorneys to Liberty Mutual. Do not make any statements about the accident to anyone without first notifying Liberty Mutual and receive permission to do so. Alliant Insurance Services, Inc San Felipe Suite 2750 Houston, TX Main (832) Fax (832) Back Liberty Mutual Insurance 12
13 Liberty Mutual Insurance Company Confidential 13 Back
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COUNTY OWNED VEHICLE USAGE POLICY Effective January 1, 2009 Ohio Revised Code 307.72 states that motor vehicles purchased or leased as provided by section 307.41 of the Revised Code shall be for the use