ROI analysis of license management projects
|
|
- Elwin Jefferson
- 8 years ago
- Views:
Transcription
1 25 years Innovation Quality Sustainability ROI analysis of license management projects IT projects have a dubious reputation. Only about 35% of all completed projects are considered successful (Standish Group, 2009). Therefore it is not surprising that in most cases a cost-benefit analysis is required by the project sponsor before the project starts. That analysis concentrates on ROI - the return on investment (ROI) describes the profitability of an investment. The method proceeds from the assumption that both the costs and the returns of the investment can clearly be assigned. The costs are comprehensible, but returns are often the result of many external and internal factors and not directly quantifiable. Inevitably, this results in a somewhat ambiguous and subjective impact when calculating the return. Another criticism of the focus on this purely monetary measurement comes from the Gartner Group. For the evaluation of IT projects Gartner recommends an assessment in five dimensions (Murphy, 2002): Strategic Alignment Business Process Impact Architecture Direct Payback Risk An explanation of the five dimensions is given in the appendix. A return on investment calculation considers the dimension of direct payback. Obviously, especially the dimension of risk management in projects is an important factor which must be considered in an overall assessment of needs. The other three dimensions have also important criteria for the analysis of management projects. Wolfgang Stratenwerth has been operating for over 20 years as an IT consultant in executive functions. Since 2009 he has been working as Business Development Manager at Spider LCM GmbH, a Hamburg-based software house. Inhalt Analysten zum monetären Nutzen von Lizenzmanagementprojekten 2 Kosten eines Lizenzmanagementprojekts 3 Nutzenkategorien in einem Lizenzmanagementprojekt 4 Beispielrechnung monetäre Nutzen 6 Schlussbemerkungen 9 Anhang 1: Gartners fünf Nutzen-Dimensionen für IT-Projekte 10 Anhang 2: Microsoft SOM - Kompetenzfelder 11 Literaturverzeichnis 12
2 Even if the ROI is just one of the five dimensions which can also be inaccurate, it remains for most projects the decisive criterion for decision making. All the more amazing it seems that there is no unified approach in the scientific literature or in company practice to calculate the ROI of license management projects. This essay focuses on the identification of ways by which a standardized, yet flexible, ROI calculation of license management projects becomes possible. The project s success will be based on forecasts and can be reviewed by key figures. The following chapter begins with the statements of IT analysts about cost effectiveness, before the cost and benefit categories for an ROI calculation will be described. Finally, benefit categories and metrics calculation rules are proposed in order to permit a manageable, understandable and flexible ROI calculation. The return on investment is just one of the five dimensions by which a project should be assessed. In practice, however, it is a very significant factor. Despite a uniform approach for determining the direct payback of license management projects is lacking. Analysts talk about the monetary benefits from license management projects Almost all known IT analysts have also published statements about the profitability of license management projects. All statements show that substantial savings are possible with the implementation of a license management project. The potential savings and benchmarks vary depending on the author: The Aberdeen Group expects savings of up to 35% of the total IT budget (Aberdeen Group, 2002) Analysts expect for the Experton Group savings of 15% of software budgets (Experton Group, 2010) The Gartner Group estimates that 30% of IT asset costs can be saved (Gartner Group, 2007) KPMG has quantified various savings so that 50% of PC support costs can be saved (KPMG, 2008). KPMG distinguishes the total cost for software the first year in which 30% savings can be expected and the following years where the total cost for software can be reduced by at least another 5-10% can be reduced (Stefán, 2007). It must be taken into account that all these potential savings won t show a direct cash effect. All analysts consider overall productivity gains and avoidance of costs for software audits in their calculations. The license manager of an engineering company told me: «It was not easy to explain to the management why our SAM project was supposed to save 15-30% when the software budget increased to EUR for necessary additional licenses in the first year.» The initial situation of the company is critical for the saving potential. In a company where the IT purchasing is already standardized and centralized, the savings will be much lower than in a company where the department purchases on demand. The term for this situation is maturity of a SAM organization of a company. 2
3 Microsoft differentiates with the help of the SAM Optimization Model (SOM) the maturity levels Basic, Standardized, Rationalized and Dynamic. The rating is based on 10 competency areas, which are shown in appendix 2. The defined areas of expertise allow a sufficiently accurate location and also facilitate the definition of the objectives of a license management project. Experience shows that the greatest potential for savings can be realized from the second into the third stage of development (from Standardized to Rationalized SAM). The move from Basic to Standardized SAM has the most affect to the Risk dimension, while the last step for Dynamic SAM has a greater impact on Business Process Impact and Strategic Alignment. In order to do a return on investment calculation you have to analyse your current situation and define what you want to achieve with your license management project. The four levels of maturity of the Microsoft SAM Optimization Model is a classification which can be helpful for your analysis together with the list of criteria. Cost of a license management project The costs must be determined in order to calculate the ROI. These include direct investment (procurement and installation of SAM software, possibly with hardware) and the current internal and external costs to operate the software (the software maintenance and administration costs as well as legal costs). Since the payback period of IT projects should rarely exceed three years, a discount of loans for future payments is not necessary. Year 1 Year 2 n Tool costs Software purchase price incl. installation Additional licenses where necessary Software maintenance Software maintenance Services (external and internal) Tool training Tool administration Tool adjustments Ongoing management and optimization of existing processes Development and implementation of processes 3
4 Benefit categories in a license management project The following list illustrates the versatile dimensions of a SAM project. In addition to the monetary value of a ROI, additional criteria for evaluating projects and objectives of SAM should be considered. Selected monetary criteria are evaluated in the example calculation of chapter 5. Strategic Alignment Financial security SAM leads to standardization and increased transparency. This will improve the budget planning. The precise knowledge of the used software allows the correct depreciation. The exact consumption information enables an equitable distribution of the software costs and lead to more efficient use of the software used. Successful Corporate Governance SAM helps to identify risks associated with software management. Proven processes optimize the use of these software assets within the whole organization. Therefore an effective corporate governance is established which identifies the risks in time. Improved market position With SAM competitive advantages are achieved by keeping licenses up to date and by managing complete license documents centrally. Even with mergers and acquisitions information about licenses is an important data source. Business Process Impact Increased employee satisfaction Effective SAM processes ensure that all employees have the tools at their workplace they need to do their jobs. In addition, SAM ensures that the software operates largely without problems and support issues are resolved quickly. Architecture Higher flexibility of IT resources SAM can increase the speed with which the company can adapt to changing conditions. With SAM processes, the company uses its IT resources efficiently and can respond quickly to market conditions and sales opportunities. SAM makes better information for decision making available. Therefore a higher level of operational excellence is achieved. 4
5 Direct Payback Quantity discounts SAM provides accurate knowledge of the purchased license types and installations throughout the organization. Starting from that knowledge it can be defined which software is used to what extent. Less unnecessary redundancies Redundant, obsolete and non-integrated software generates higher operating expenses. SAM provides the information to unify the software inventory and eliminate unused software. Flexibility for the future SAM shows exactly what software is in use and allows estimating future developments. Unnecessary updates are avoided. Risk Better adhesion control SAM prevents the violation of license conditions and thus protects against high fines and court costs. Therefore brand damage through negative reporting can be prevented. Smooth workflow and business continuity SAM provides automated and standardized processes and helps to reduce the complexity. This allows IT to focus on its business objectives. The certainty of legally acquired software guarantees that no unexpected interruptions of the IT systems and thus the general business are expected. 5
6 Example calculation monetary benefit In this example, a company is considered which manages a growing number of computers with software. There were seven main benefit monetarily evaluated. The savings consider the maturity level of the initial situation and the desired goal. Initial situation Costs Year 1 Year 2 Year 3 Sum Number of PCs License purchase Maintenance Training and implementation Process introduction SAM Administration and management Total Expected benefits Inventory tracking and auditing Manual software inventory audits are cumbersome and time consuming. In addition, results must be reviewed. SAM applications automate all the activities for inventory tracking and auditing. Saved labour time (minutes) 15 Number of realizsation 2 Billable hours IT staff 60,00 Faster processing of support cases Thanks to the accurate information from the software asset system the support staff can solve the problems of the affected PC. They don t need any help finding the right information. Average number of software support tickets per year, and PC 5 Cost per ticket 50,00 Savings 15% 6
7 Avoidance of audits and reduction of the complexity of audits Thanks to consistent and transparent licensing audits can be avoided. The performance of audits is limited to control samples and can be performed tool-supported. Number of audits per year without SAM 2 Cost of the audit execution per audit (internal / external) ,00 Cost reduction by SAM 70% Loss of working time by using unauthorized software If unauthorized software is used the productivity of employees declines. Programs providing chat, games, etc. can automatically be removed from the clients. Thus, users are not tempted to use those. Number of hours per year which is not used efficiently (5%) 70 Proportion of affected employees 3% Average hourly rate per employee 20,00 Usage of free licenses instead of purchasing new ones and preventing further updates With SAM unused licenses can be identified and redistributed and they don t have to be updated or extended. Average number of unused licenses for each PC 0,5 Average value of a license 300,00 Percentage of licenses that can be reused 30% Strengthening of the negotiating position By identifying the needs and efficient planning of future needs the bargaining position with the software vendors will be improved. Procurement volume per year Savings through better negotiation results 10% Used software is not authorized or has incorrect licenses Incorrectly licensed software is recognized and additional costs for relicensing of audits can be avoided. Average proportion of non-licensed or incorrect license per PC 15% Average value of all license per PC 780,00 Proportion of avoidable costs for relicensing 50% 7
8 Continued from Example calculation monetary benefit The scenario, which was defined in the cost analysis, results in the following benefits each year (for the first year where the project is implemented we calculate 50 % annual savings): Benefit Year 1 Year 2 Year 3 Sum Saving Inventory tracking and auditing Faster processing of support cases Avoidance of audits and reduction of the complexity of audits Loss of working time by use of unauthorized software Usage of free licenses instead of purchasing new ones and preventing further updates Strengthening of the negotiating position Used software is not authorized or has incorrect licenses Total In this case the ROI is due in under a year. 8
9 Conclusion Through successful license management projects, a company can achieve monetary and non-monetary benefits. The height of both categories depends on the maturity of the license management before and after the implementation of a project. The condition for a successful calculation is therefore an analysis of the current situation and the definition of the target. Experiences from projects have shown that the greatest benefit gain is realized in the transition of the maturity level two to three (Standardized to Rationalized SAM). We therefore recommend within the first stage of the project to aim at least for level three and to limit the scope of the considered software products. The monetary ROI analysis should consider this and adapt the calculation factors for the potential saving to the specific starting point of the company. It should be taken into account that the monetary benefit of a SAM project is usually the avoidance of additional costs. Therefore a significantly improved outcome compared with the past cannot be expected. Consequently, a SAM project is always a defense against charges in the future. 9
10 Annex 1 Gartner s five benefit dimensions for IT projects (Gartner Group, 2006) Diagnostic Pillar Strategic Alignment Business Process Impact Architecture Direct Payback Risk Assessment Description This perspective refers to the importance the organization attaches to the medium-term or longterm alignment of IT facilities to organizational goals. Typical issues to consider include: Does the organization plan to alter its structure, change the manner in which it delivers its services, or have to rapidly respond to changing customer requirements? Does the organization intend to modify its culture, for example by empowering staff and reducing direct control? Is there an intention to outsource key activities? If so, strategic alignment between computer systems and corporate objectives is likely to be important. Another point to remember is that if business plans or prospects are unclear or are likely to change significantly in the short to medium term, this weighting factor would have to be reduced because achieving strategic alignment in such circumstances would be more difficult. Does the organization require the capacity to rapidly and radically change business processes in line with changing business conditions? A business process is defined as any series of tasks leading to a stated objective. This issue is likely to be more important in industries such as IT and telecommunications but less so in discrete manufacturing, for example. If process transformation is important, a higher weight should be assigned to this factor because IT is a key enabler of process transformation. When this factor is especially important, many existing processes usually show signs of malfunction. Typical symptoms are capture of data more than once, inflexibility, long turnaround times, too much checking and non-value-adding controls. If this applies to the organization, particularly if it operates in a changing environment, assign a high weight to Business Process Impact. In the Five Pillars approach, IT architecture is represented by computer hardware, software, databases, and telecommunications facilities. Management often finds it hard to assign a weighting factor to this perspective, but it can be very important. A badly integrated architecture would mean that various systems fail to communicate, resulting in unproductive work and an inability to fully capitalize on information resources. For instance, if a closed architecture exists, there may not be effective links between departments or with trading partners, an increasingly important consideration. Some architectures can adapt well to change, others do not. Other architectures may be headed for a technological limbo, while others may be well positioned to accommodate and capitalize on new technological developments. If these factors are important to the organization, assign a high weighting to Architecture. Direct Payback relates to direct benefits such as cost savings of any kind: cost avoidance, revenue enhancement, better or faster information, and other forms of immediate, direct benefits. If these factors are important to the organization, assign a high weight to Direct Payback. All IT projects involve organizational and technical risk to some degree. Some organizations have a risk-adverse culture, while others are more adventurous. Banks for instance always assign a very high weighting to Risk, because IT is essential to their very survival. Risk is not so important for organizations in which a system failure will not result in the shutdown of key services. To weight this perspective properly, ask the question, What are the consequences for our organization if an investment in systems proves troublesome to install and to manage or which may suffer breakdowns or interruptions from time to time? If the nature of the organization s business indicates that any level of disruption would have serious long-term ramifications, then weight this perspective highly. If a high weighting factor is assigned to Risk, the likelihood that the safe, predictable alternative is selected (rather than the innovative one) will increase. 10
11 Annex 2 Microsoft SOM - Practice Areas (Microsoft Corporation, 2010) Key Competency Basic Standardized Rationalized Dynamic SAM Throughout Organization SAM Improvement Plan Hardware and Software Inventory Accuracy of Inventory License Entitlement Records Periodic Evaluation Operations Management Interfaces Acquisition Process Deployment Process Retirement Process Project Manager assigned but SAM roles & responsibilities not defined. No SAM development or communication plan. No centralized inventory or < 68% assets in central inventory. Manual inventory no discovery tools. Procurement manages contracts; not accessed by IT managers. IT operations managed on ad-hoc basis. SAM not considered part of M&A risk plan and company integration. Assets purchased on a per project basis; without a review of current availability. Assets deployed by endusers in distributed locations; no centralized IT. Software is retired with hardware, and is not harvested or reassigned. Direct SAM responsibility is identified throughout organization. SAM plan is defined and approved. Between 68% and 95% of assets in inventory. Inventory sources reconciled annually. Complete entitlement records exist across organization. Annual sign-off on SAM reports. Operations manages separate asset inventories. Software purchases use approved vendors. Only approved software is deployed. Unused Software is harvested (where the license allows) and tracked within a centrally controlled inventory. Each functional group actively manages SAM. SAM improvement is demonstrated. Between 96% and 99% of assets in inventory. lnventory sources reconciled quarterly. Entitlement records reconciled with vendor records. Quarterly sign-off on SAM reports. Operations manages associated asset inventory. Software purchases based on deployment entitlement reconciliation. Software deployment reports are accessible to stakeholders. Centrally controlled inventory of harvested licenses is maintained and available for reuse. Deployment and license records are updated. SAM responsibilities defined in job descriptions across organization. SAM goals part of executive scorecard reviewed regulary. > 99% of assets in inventory. Dynamic discovery tools provide near real-time deployment details. SAM entitlement system interfaces with vendor entitlement to track usage. System reconciliations and ITAM report available on demand. All business units follow the same strategy, process. & technology for SAM. All purchases are made using a pre-defined asset catalog based on metered usage. Software is dynamically available to users on demand. Automated process with centralized control and tracking of all installed software, harvest options, internal reassignment and disposal. 11
12 Bibliography Aberdeen Group Discovering IT Asset Value Yields Savings Dividends; An Executive White Paper Experton Group Pressemeldung vom [Online]. - October 12, Gartner Group Express IT Project Value in Business Terms Using Gartner s Total Value of Opportunity Methodology. - January KPMG Software Asset Management - A Key to Infrastructure Optimization Microsoft Corporation // The SAM Optimization Model Murphy Tony Achieving Business Value from Technology [Book]. - New Jersey : John Wiley & Sons, Inc.,, Standish Group Chaos Summary 2009 Report Stefán Tibor Die Bedeutung von Software Asset Management am Beispiel einer IBM Lösung [Article] // e-journal of Practical Business Research. - December Gartner Group The Business Case for Software Asset Management [Article]. - September Headquarter Brainware Solutions AG Sumpfstrasse 15 CH-6300 Zug Tel sales.ch@brainwaregroup.com Germany Spider LCM GmbH Paul-Dessau-Strasse 8 DE Hamburg Tel sales.de@brainwaregroup.com United Kingdom Brainware Technologies Ltd. 7 Warnham Court, Grand Avenue Hove, East Sussex, Berkshire BN3 2NJ, United Kingdom Tel sales.uk@brainwaregroup.com Asia Brainware Japan Inc. Anzen Building Residence Motoakasaka Minato-ku, Tokyo , Japan Tel sales.jp@brainwaregroup.com Africa Columbus Technologies (PTY) Ltd. Corporate Corner, Block 8 5 Marco Polo street, Highveld 0169, Centurion, South Africa Tel sales.sa@brainwaregroup.com brainwaregroup All rights reserved
License management. Management Summary. Facts for decison makers
25 years Innovation Quality Sustainability License management Facts for decison makers Management Summary The challenge of license management lies in administering programs used and the associated, at
More informationContract Management. Files become facts. product brands of brainwaregroup
25 years Innovation Quality Sustainability Contract Management Files become facts product brands of brainwaregroup 2 Facts, not files In each company, contracts are the basis for the whole business. Exact
More informationSoftware Asset Management on System z
Software Asset Management on System z Mike Zelle Tivoli WW IT Asset Management Marketing SAM in SHARE Project Manager mzelle@us.ibm.com Agenda Why Software Asset Management (SAM) The Discipline of Software
More informationIT Asset Management. Introduction to an effective IT management with Spider Asset
25 years Innovation Quality Sustainability IT Asset Management Introduction to an effective IT management with Spider Asset What is the purpose of an IT asset management? Which advantages does it offer
More informationIT Asset Inventory and Outsourcing: The Value of Visibility
BDNA WHITE PAPER IT Asset Inventory and Outsourcing: The Value of Visibility October 2007 bdnacorp.com U.S. Corporate Headquarters 650.625.9530 Europe, Middle East & Africa +33.1.42.27.10.71 Asia Pacific
More informationGetting a head start in Software Asset Management
Getting a head start in Software Asset Management Managing software for improved cost control, better security and reduced risk A guide from Centennial Software September 2007 Abstract Software Asset Management
More informationColumbus Mobile The Integrator
Columbus Mobile The Integrator «IT-Administrator» article in the column «Test Center» In the light of the increased utilization of mobile devices in the company, the management and security of these devices
More informationzoomlens January 2012 Why General Counsel should care about Software Asset Management
zoomlens January 2012 Why General Counsel should care about Software Asset Management An organization s ability to maintain compliance with its contractual obligations and manage costs depends on whether
More informationSoftware Audits Three Ways to Cut the Cost and Pain of a Software Audit
BDNA White Paper Software Audits Three Ways to Cut the Cost and Pain of a Software Audit Introduction Software vendors frequently and without warning audit customers to ensure they are in compliance with
More informationBUILDING THE NEW BUSINESS CASE FOR ITAM
BEYOND TOOLS: BUSINESS INTELLIGENCE MEETS ANALYTICS BUILDING THE NEW BUSINESS CASE FOR ITAM Frank Venezia, Siwel Consulting, Inc. Steffani Lomax, Siwel Consulting, Inc. White Paper - November 2013 SM Building
More informationThe Power to Take Control of Software Assets
The Software Asset Management Specialists 781-569-0410 www.aid.com The Power to Take Control of Software Assets The Benefits of SAM: Building the case for Conducting a SAM Assessment and Implementing a
More informationNext Generation ITAM in the Cloud: Business Intelligence and Analytics as a Service
Next Generation ITAM in the Cloud: Business Intelligence and Analytics as a Service Frank Venezia, Siwel Consulting, Inc. Steffani Lomax, Siwel Consulting, Inc. White Paper - May 2012 SM Next Generation
More informationThe Importance of Software Management: How Rationalizing Assets Creates Real Business Benefits
The Importance of Software Management: How Rationalizing Assets Creates Real Business Benefits IT As a Strategic Business Driver As the world has become more connected and employee and customer demands
More informationSoftware Asset Management High Risk, High Reward
Software Asset Management High Risk, High Reward January 2014 Andy Deas adeas@deloitte.com Travis Markowitz tmarkowitz@deloitte.com Eli Black eliblack@deloitte.com Contents What is Software Asset Management
More informationDynamic Service Desk. Unified IT Management. Solution Overview
I T S E R V I C E + I T A S S E T M A N A G E M E N T INFRASTRUCTURE MANAGEMENT Dynamic Service Desk Unified IT Management Achieving business and IT alignment requires having insight into hardware and
More informationSoftware License Compliance Review
SoftSummit 2009 Preparing for a Software Vendor Compliance Review: Improving Response and Realizing Cost Savings Through SAM Presented by: Bruce Vanderbush Partner Christopher Ruhl Director October 21,
More informationThe following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material,
More informationBest Practices for Implementing Software Asset Management
Best Practices for Implementing Software Asset Management Table of Contents I. The Case for Software Asset Management (SAM)............................ 2 II. Laying the Groundwork for SAM............................................
More informationThought Leadership White Paper
Thought Leadership White Paper Introduction Contracts form the foundation of all businesses and every business relationship. They define every aspect of a business s activities procurement, sales, marketing,
More informationHow To Manage Software Asset Management
Whitepaper Software Asset Management Best Practices Guide AMTRA Solutions Software Asset Management (SAM), C-SAM and Application Packaging solutions An Overview Software asset management (SAM) is a business
More informationPPM Maturity Value Assessment for Your Company
PPM Maturity Value Assessment for Your Company Date Sponsored by: Prepared For: Valued Customer Name Third party model, methodology and data provided by: Disclaimer: NOTICE - THIS INFORMATION IS PROVIDED
More informationSoftware License Asset Management (SLAM) Part 1
LANDesk White Paper Software License Asset Management (SLAM) Part 1 Five Steps to Reduce Software License Costs and Ensure Audit Preparedness Contents A Software Audit Looms in Your Future.... 3 Overbuying
More informationMaking the Business Case for IT Asset Management
1 The business case for IT Asset Management Making the Business Case for IT Asset Management Executive Summary IT Asset Management (ITAM) is an important business discipline that provides insight into
More informationHow To Get A License From A Business To A Computer (For A Business)
Six Steps to Completing a Software Audit and Ensuring Compliance While Saving Money A Guide to Assessing Vulnerabilities and Ensuring Ongoing Software License Compliance 200 West Mercer Street Suite E300
More informationIt ain t what you do; it s the way that you do IT
It ain t what you do; it s the way that you do IT Software License Optimization Report 2013 Software asset management is obsolete. Its base processes come from a bygone era of floppy disks and unique license
More informationInformation Technology Asset Management: Control and Compliance
Information Technology Asset Management: Control and Compliance Information Technology Asset Management is the oversight and management of an organizations IT assets hardware, software and associated service
More informationIIA Super Conference
www.pwc.com IIA Super Conference Software Asset Management (SAM) Internal Audits Agenda Introduction Software Asset Management (SAM) overview Potential Internal Audit Approach Example Risk Areas Summary
More informationWhy you need an Automated Asset Management Solution
solution white paper Why you need an Automated Asset Management Solution By Nicolas Renard, Support and Professional Services Manager, BMC France Table of Contents 1 OVERVIEW Automated Asset Discovery
More informationSOFTWARE LICENCE MANAGEMENT
SOFTWARE LICENCE MANAGEMENT MANAGING SOFTWARE COMPLIANCE AND COSTS DOESNʼT HAVE TO BE DIFFICULT Software Lifecycle Services from Computacenter Managing software compliance and costs doesnʼt have to be
More informationCracking the Code on Software License Management
Cracking the Code on Software License Management Overview of IT Asset Management Integration Integration of the physical, financial, and contractual attributes of IT assets Enables the delivery of timely
More informationHow Can I Better Manage My Software Assets And Mitigate The Risk Of Compliance Audits?
SOLUTION BRIEF CA SERVICE MANAGEMENT - SOFTWARE ASSET MANAGEMENT How Can I Better Manage My Software Assets And Mitigate The Risk Of Compliance Audits? SOLUTION BRIEF CA DATABASE MANAGEMENT FOR DB2 FOR
More informationYOUR ITAM PROGRAM: TO OUTSOURCE, OR NOT TO OUTSOURCE?
BEYOND TOOLS: BUSINESS INTELLIGENCE MEETS ANALYTICS YOUR ITAM PROGRAM: TO OUTSOURCE, OR NOT TO OUTSOURCE? Frank Venezia, Siwel Consulting, Inc. Steffani Lomax, Siwel Consulting, Inc. White Paper - September
More informationSAM Benefits Overview SAM SOFTWARE ASSET MANAGEMENT
SAM Benefits Overview SAM SAM is critical to managing an IT environment because effectiveness is seriously compromised when an organization doesn t know what software assets it has, where they are located,
More informationagility made possible
SOLUTION BRIEF CA IT Asset Manager how can I manage my asset lifecycle, maximize the value of my IT investments, and get a portfolio view of all my assets? agility made possible helps reduce costs, automate
More informationFour Clues Your Organization Suffers from Inefficient Integration, ERP Integration Part 1
Four Clues Your Organization Suffers from Inefficient Integration, ERP Integration Part 1 WHY ADOPT NEW ENTERPRISE APPLICATIONS? Depending on your legacy, industry, and strategy, you have different reasons
More information8 Tips for Winning the IT Asset Management Challenge START
Tips for Winning the IT Asset Management Challenge START A successful IT Asset Management (ITAM) program can help you lower your costs and increase your asset utilization. You benefit by avoiding unplanned
More informationSimplify and Automate IT
Simplify and Automate IT The current state of IT INCIDENT SERVICE LEVEL DATA SERVICE REQUEST ASSET RELEASE CONFIGURATION GOVERNANCE AND COMPLIANCE EVENT AND IMPACT ENTERPRISE SCHEDULING DASHBOARDS CAPACITY
More informationReducing Cost and Risk Through Software Asset Management
RESEARCH SUMMARY NOVEMBER 2013 Reducing Cost and Risk Through Software Asset Management A survey conducted by CA Technologies among delegate attendees at the 2013 Gartner IT Financial, Procurement & Asset
More informationSoftware Licenses Managing the Asset and Related Risks
AUDITOR GENERAL S REPORT ACTION REQUIRED Software Licenses Managing the Asset and Related Risks Date: February 4, 2015 To: From: Wards: Audit Committee Auditor General All Reference Number: SUMMARY The
More informationAsentinel Telecom Expense Management (TEM)
PRODUCT BRIEF: ASENTINEL TELECOM EXPENSE MANAGEMENT (TEM) Asentinel Telecom Expense Management (TEM) Asentinel 6.0 is a comprehensive global telecom expense management software solution encompassing the
More informationTHE PRESCRIPTION FOR A PAINLESS AUDIT
BEYOND TOOLS: BUSINESS INTELLIGENCE MEETS ANALYTICS THE PRESCRIPTION FOR A PAINLESS AUDIT Frank Venezia, Siwel Consulting, Inc. Steffani Lomax, Siwel Consulting, Inc. White Paper - December 2014 The Prescription
More informationAutomating Software License Management
Automating Software License Management Automating license management saves time, resources, and costs. It also consistently produces high quality data and a documentable method for mapping software licenses
More informationSales Process White Paper
The objective of this white paper is to explain the value of implementing and managing consistent sales processes. The data included in the white paper has been taken from a variety of sources including
More informationSeven Steps to Getting a Handle on Software Licensing
solution white paper Seven Steps to Getting a Handle on Software Licensing Software Audits are Increasing: Are You Ready? Table of Contents 1 OVERVIEW 2 COMMON CHALLENGES IN MANAGING SOFTWARE LICENSES
More informationCA Service Desk Manager
PRODUCT BRIEF: CA SERVICE DESK MANAGER CA Service Desk Manager CA SERVICE DESK MANAGER IS A VERSATILE, COMPREHENSIVE IT SUPPORT SOLUTION THAT HELPS YOU BUILD SUPERIOR INCIDENT AND PROBLEM MANAGEMENT PROCESSES
More informationSimplify and Automate IT
Simplify and Automate IT Expectations have never been higher Reduce IT Costs 30% increase in staff efficiency Reduce support costs by 25% Improve Quality of Service Reduce downtime by 75% 70% faster MTTR
More informationUnlock the code IT Asset Management
HP Software: Apps meet Ops 2015 Unlock the code IT Asset Management Luc Landuyt/ April 2 nd, 2015 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to
More informationThe IT Administrator s Guide to Software Asset Management
The IT Administrator s Guide to Software Asset Management A ScriptLogic Positioning Paper 1. 8 0 0. 4 2 4. 9 4 1 1 w w w. s c r i p t l o g i c. c o m Introduction IT administrators are faced with more
More informationEMPOWERING THE DYNAMIC WORKPLACE
EMPOWERING THE DYNAMIC WORKPLACE Matrix42 has been positioned in the visionary quadrant of the Gartner Magic Quadrant as the only vendor that enables organizations to manage physical, virtual and mobile
More informationSurviving Software Audits
Volume 7 Issue 5 1 Surviving Software Audits Audit Prevention Strategies and Successful Audit Processes By: Frank Venezia Vice President, Siwel Consulting, Inc. By: Steffani Lomax Director of ITAM Business
More informationHow To Manage Software License Management With An Aspera Catalog
Software License Management Guide How To: Choosing the Right Catalog for Software License Management Software license management tools all rely on an SKU catalog to reference and validate license data.
More informationControlling Costs with Managed Mobility Services
WHITE PAPER Controlling Costs with Managed Mobility Services Learn about how Managed Mobility Services can produce cost savings and help improve the productivity of your mobile workforce. There are many
More informationHow To: Choosing the Right Catalog for Software License Management
Software License Management Guide How To: Choosing the Right Catalog for Software License Management Software License Management tools all rely on a catalog to reference and validate data. In this guide
More informationNext-Generation IT Asset Management: Transform IT with Data-Driven ITAM
Sponsored by Next-Generation IT Asset Management: In This Paper IT Asset Management, one of the key pillars of IT, is currently highly siloed from related and dependent functions Next-generation ITAM provides
More informationInsights into Enterprise Telecom Expense Management
IBM Software Industry Solutions Telecom Expense Management Insights into Enterprise Telecom Expense Management Trends and Best Practices Insights into Enterprise Telecom Expense Management Introduction
More informationSoftware Asset Management: A view from two perspectives from the audit world
Software Asset Management: A view from two perspectives from the audit world SoftSummit 2008 Hyatt Regency Santa Clara, California October 20-22, 2008 Steve Revesz, Director Deloitte & Touche LLP 255 West
More informationSoftware Asset Management: Risk and Reward. March 2015
Software Asset Management: Risk and Reward March 2015 Agenda What Are the Risks Direct Risks Indirect Risks Future Risks How to Assess the Risks Maturity Frameworks Compliance Assessments Mitigating the
More informationBuilding the business case for ITAM
Building the business case for ITAM Executive summary An ITAM Review reader asked: What data do I need to collect to show the value of my ITAM practice? This article attempts to answer that question, from
More informationA Provance White Paper
The Benefits of Combined IT Service Management and IT Asset Management A Provance White Paper Contents Introduction... 3 IT Service Management... 3 IT Asset Management... 4 People... 4 Processes... 5 Shared
More informationSOLUTION BRIEF: CA IT ASSET MANAGER. How can I reduce IT asset costs to address my organization s budget pressures?
SOLUTION BRIEF: CA IT ASSET MANAGER How can I reduce IT asset costs to address my organization s budget pressures? CA IT Asset Manager helps you optimize your IT investments and avoid overspending by enabling
More informationMANAGING THE SOFTWARE PUBLISHER AUDIT PROCESS
MANAGING THE SOFTWARE PUBLISHER AUDIT PROCESS 3 THE USE OF BUSINESS SOFTWARE AND SPORTS ARE DEFINITELY QUITE SIMILAR; IF YOU WANT TO PLAY (USE THE SOFTWARE), YOU HAVE TO ACCEPT THE RULES. THIS INCLUDES
More informationWhite paper. Integrated Marketing Management
White paper Integrated Marketing Management The Top 3 Advantages Driving Digital Marketing Automation Has the increase in digital channels caused your marketing operations processes to multiply and deliver
More informationAltiris Asset Management Suite 7.0
Altiris Asset Management Suite 7.0 1 Today s Agenda 1 Asset Management Overview 2 What's New in AMS 7 3 New Process Automations (workflow) 4 Migration from 6.x to 7.0 Altiris Asset Management Suite 7.0
More informationSelection Criteria for Performance Management Software
BARC RESEARCH NOTE Selection Criteria for Performance Management Software This Research Note was created by the independent market analysts, BARC, and is part of the comprehensive BARC Research Program
More informationAwell-designed configuration management
Designing a CMDB that also functions as an asset management repository requires broader definitions of the configuration items included in a traditional CMDB. Follow these s to successfully scope and manage
More informationQuantifying ROI: Building the Business Case for IT and Software Asset Management
Quantifying ROI: Building the Business Case for IT and Software Asset Management Benefits of IT and Software Asset Management In today s increasingly competitive business environment, companies are realizing
More informationIAITAM s Certified Hardware Asset Management Professional Course Syllabus
IAITAM s Certified Hardware Asset Management Professional Course Syllabus 2013 CHAMP syllabus IAITAM vers 1.1.0.3 Page 1 of 5 Course Summary The IAITAM Certified Hardware Asset Management Professional
More informationRTM Consulting. Practical Knowledge Management. The Keys to Customer Satisfaction. Randy Mysliviec CEO
RTM Consulting Practical Knowledge Management The Keys to Customer Satisfaction Randy Mysliviec CEO RTM Consulting 2 2012. All rights reserved. Practical Knowledge Management The Keys to Customer Satisfaction
More informationIT asset management (ITAM) will proliferate in midsize and large companies.
Research Publication Date: 2 October 2008 ID Number: G00161024 Trends on Better IT Asset Management Peter Wesche New exiting trends will lead to a higher adoption of asset management methodologies. Tighter
More informationIT Lifecycle Management Client- and Software Management Business-Processes
IT Lifecycle Management Client- and Software Management Business-Processes Kantonsspital St.Gallen «Columbus helped to protect our investments in Lifecycle Management.» 2 The configuration and maintenance
More informationFeature. A Framework for Estimating ROI of Automated Internal Controls. Do you have something to say about this article?
Feature A Framework for Estimating ROI of Automated Internal Controls Angsuman Dutta is the unit leader of the marketing and customer acquisition support teams at Infogix. Since 2001, he has assisted numerous
More informationMobile Workflow Solutions: Better, Faster and More Profitable Business For You and Your Customers
Mobile Workflow Solutions: Better, Faster and More Profitable Business For You and Your Customers Contents EXECUTIVE SUMMARY 2 INTRODUCTION WHAT IS A MOBILE WORKFLOW SOLUTION? 2 THE BENEFITS OF MOBILE
More information{The High Cost} of Legacy ERP Systems. plantemoran.com
{The High Cost} of Legacy ERP Systems plantemoran.com Many organizations have come to realize that while ERP software doesn t appear to generate direct revenue, it can significantly impact financial performance.
More informationIT Outsourcing s 15% Problem:
IT Outsourcing s 15% Problem: The Need for Outsourcing Governance ABSTRACT: IT outsourcing involves complex IT infrastructures that make it extremely difficult to get an accurate inventory of the IT assets
More informationSoftware asset management White paper. Improving IT service delivery through an integrated approach to software asset management.
Software asset management White paper Improving IT service delivery through an integrated approach to software asset management. September 2008 2 Contents 2 Introduction 3 The challenges of managing software
More informationIT ASSET MANAGEMENT SELECTED BEST PRACTICES. Sherry Irwin
IT ASSET MANAGEMENT SELECTED BEST PRACTICES Sherry Irwin IT ASSET MANAGEMENT SELECTED BEST PRACTICES By Sherry Irwin INTRODUCTION As the discipline of IT asset management (ITAM) began to evolve in the
More informationMaster Data Management
1 3 Master Data Management Support Services Service Definition MASTER DATA MANAGEMENT SUPPORT SERVICES Service Description The Master Data Management Support Services are part of the Cognizant Information
More informationIBM Global Business Services Microsoft Dynamics CRM solutions from IBM
IBM Global Business Services Microsoft Dynamics CRM solutions from IBM Power your productivity 2 Microsoft Dynamics CRM solutions from IBM Highlights Win more deals by spending more time on selling and
More informationbest practice guide 7 Best Practices to Make Telecom Expense Management Work for Your Business
best practice guide 7 Best Practices to Make Telecom Expense Management Work for Your Business With a global economy that remains under pressure, organisations around the world are looking for reliable
More informationSoftware Asset Management Is your company prepared for a software audit?
Software Asset Management Is your company prepared for a software audit? Chris Tyrell Deloitte & Touche LLP ctyrrell@deloitte.com 415 783 6212 Erwin Yuen Deloitte & Touche LLP eyuen@deloitte.com 415 706
More informationWHITE PAPER Using SAP Solution Manager to Improve IT Staff Efficiency While Reducing IT Costs and Improving Availability
WHITE PAPER Using SAP Solution Manager to Improve IT Staff Efficiency While Reducing IT Costs and Improving Availability Sponsored by: SAP Elaina Stergiades November 2009 Eric Hatcher EXECUTIVE SUMMARY
More informationSoftware Licensing and Pricing Best Practices. Stewart Buchanan June 3, 2009 Gartner Webinar
Software Licensing and Pricing Best Practices Stewart Buchanan June 3, 2009 Gartner Webinar How to Participate Today Audio Announcement You have joined the audio muted using your computer s speaker system
More informationWAYS TO CUT SPENDING ON MICROSOFT SOFTWARE. Reduce licensing costs by up to 30% with Software Asset Management
WAYS TO CUT SPENDING ON MICROSOFT SOFTWARE Reduce licensing costs by up to 30% with Software Asset Management INTRODUCTION According to Gartner*, I&O leaders can cut spending for software licenses by up
More informationSoftware License Management: 2012 Software License Management Benchmark Survey SOLUTION WHITE PAPER
Software License Management: 2012 Software License Management Benchmark Survey SOLUTION WHITE PAPER TABLE OF CONTENTS EXECUTIVE SUMMARY................................................ 1 WHAT IS SOFTWARE
More informationEquinix Increases IT and Employee Productivity with ServiceNow Cloud-Based IT Service Automation Solution
IDC ExpertROI SPOTLIGHT Equinix Increases IT and Employee Productivity with ServiceNow Cloud-Based IT Service Automation Solution Sponsored by: ServiceNow Matthew Marden April 2014 Randy Perry Overview
More informationSage ERP X3 I White Paper
I White Paper Optimize Your ERP System: How to Avoid the Implementation Sins By Jeff Law, CPIM, Senior Manager, Consulting Services The Premier Provider of Effective Business Software Solutions National
More informationUnderstanding the Business Value of Systems and Managing Change
Chapter 9 Understanding the Business Value of Systems and 9.1 2006 by Prentice Hall OBJECTIVES Evaluate models for understanding the business value of information systems Analyze the principal causes of
More informationSoftware License Management For Large Organizations
24 Fortune Global 500 Companies run license management by One of the most common obstacles for software asset management in large companies is the decentralized, multi-national organizational structure
More informationSummit Platform. IT and Business Challenges. SUMMUS IT Management Solutions. IT Service Management (ITSM) Datasheet. Key Benefits
Summit Platform The Summit Platform provides IT organizations a comprehensive, integrated IT management solution that combines IT service management, IT asset management, availability management, and project
More informationTREASURY INSPECTOR GENERAL FOR TAX ADMINISTRATION
TREASURY INSPECTOR GENERAL FOR TAX ADMINISTRATION The Internal Revenue Service Should Improve Server Software Asset Management and Reduce Costs September 25, 2014 Reference Number: 2014-20-042 This report
More informationSoftware License Asset Management (SLAM) Part III
LANDesk White Paper Software License Asset Management (SLAM) Part III Structuring SLAM to Solve Business Challenges Contents The Third Step in SLAM: Optimizing Your Operations.... 3 Benefiting from Step
More informationSoftware Asset Management much more than inventory
1 Copyright @ 2013 License Dashboard. All rights reserved. Table of Contents 1. Executive Summary... 3 2. Defining Software Asset Management... 4 3. Software Asset Management Core Components... 5 3.1.
More informationIBM Tivoli Asset Management for IT
Cost-effectively manage the entire life cycle of your IT assets IBM Highlights Help control the costs of IT assets with a single product installation that tracks and manages hardware, software and related
More informationHow To Create A Help Desk For A System Center System Manager
System Center Service Manager Vision and Planned Capabilities Microsoft Corporation Published: April 2008 Executive Summary The Service Desk function is the primary point of contact between end users and
More informationITAM (IT Asset Management)
ITAM (IT Asset Management) Владимир РАЗУВАЕВ Руководитель Департамента бизнесконсалтинга +7 903 564 49 75 VladimirR@softline.ru Why do you need software asset management 1 Decrease of risks Control 2 Savings
More informationAssessing Your Business Analytics Initiatives
Assessing Your Business Analytics Initiatives Eight Metrics That Matter WHITE PAPER SAS White Paper Table of Contents Introduction.... 1 The Metrics... 1 Business Analytics Benchmark Study.... 3 Overall
More information2011 NASCIO Nomination Business Improvement and Paperless Architecture Initiative. Improving State Operations: Kentucky
2011 NASCIO Nomination Business Improvement and Paperless Architecture Initiative Improving State Operations: Kentucky Kevin Moore 6/1/2011 Executive Summary: Accounts Payable was a time consuming, inefficient
More informationBuilding the Business Case for a Cloud-Based Contact Center Solution Sponsored by:
Building the Business Case for a Cloud-Based Contact Center Solution Sponsored by: - 1 - DMG Consulting LLC Table of Contents Why a Cloud-Based Contact Center is Likely in Your Future... 1 Building the
More informationWHITE PAPER. Extending the Reach of the Help Desk With Web-based Asset Management Will Significantly Improve Your Support Operations
Extending the Reach of the Help Desk With WHITE PAPER By Mark Krieger, Vice President of Product Development, Edison Numara Software OVERVIEW Today s IT support operations are confronted with the challenge
More informationAllstate Getting Much More from Its IT Services with ServiceNow Cloud-Based IT Service Management Solution
IDC ExpertROI SPOTLIGHT Allstate Getting Much More from Its IT Services with ServiceNow Cloud-Based IT Service Management Solution Sponsored by: ServiceNow Matthew Marden March 2015 Overview The Allstate
More information