Quick Installation Guide

Transcription

1 avast! Enterprise Administration Quick Installation Guide avast! Reseller Technical Support

2 How to Install System Requirements AVAST! ENTERPRISE ADMINISTRATION SERVER Windows XP and higher or Windows Server 2003 and higher all with latest SP 128MB RAM (512MB recommended) 800MB hard disk space MQ SQL Server 2008 R2 or free MS SQL Server 2008 R2 Administration Console Windows XP and higher or Windows Server 2003 and higher all with latest SP 128MB RAM (256MB recommended) 250MB hard disk space Internet Explorer 6 or higher

3 How to Install Installation process When AEASetup Wizardstarts, select the preferred language for the installation from the drop-down menu and then click 'Next'. On the welcome screen click 'Next' to continue

4 How to Install Installation process After reading the introduction on Read me screen, click 'Next' again. You now need to confirm that you have read and accept the terms of the License Agreementby selecting the option 'I agree'. Then click 'Next' to proceed

5 How to Install Installation process On the following screen you can change the default Destinationdirectory by entering the full path where you want to install avast! Enterprise Administration, or you can click on the button marked '...' and locate the installation folder by browsing your machine and then click 'Next'. If you need to customize your installation, you have the possibility here

6 How to Install Installation process You can apply your license or download a demo license valid for 15 days You can decide to download the mirror directly from internet or from an other mirror Also you have the possibility to configure your proxy in the case you are using any

7 How to Install Installation process On the Installation informationscreen check your setup configuration before proceeding with the installation. If you missed something, just use the 'Back' button to go back and change the configuration. Then click 'Next'. The SQL server connection is provided in here You have also two possibilities: You can use the Express Edition of SQL server or the Full Edition

8 How to Install Installation process Mirror Creationstatus if you selected to generate the Mirrorduring the installation. Depending upon the speed of your machine, it may take a few minutes to complete

9 How to Install Installation process You will be asked to generate a new self-signed certificate for the EAS server, please just click on the button Generate New Then confirm by clicking the Generate End of the installation process

10 Console Interface You must provide the EAS server name (you can detect it if you are not sure by clicking the button Detect servers ) You must permit the EAS certificate You must provide your usernameand password. The default username is Administrator and the default password is admin

11 Console Interface

12 Computer discovery task You can use the predefined one or create a new Discovery task to find all your computers in the network

13 Computer discovery task If you decide to use the predefined or define a new computer Discovery task, please make sure to review the settings of this task in order to provide the right information. You can chose to find the computers by using the windows Active Directory or the NT LAN Manager.

14 Computer discovery task From here, you can select the right EAS server if you have more than one Then run the task to find the computers by double-clicking it or do a right-click and select Run

15 Computer discovery task After run the task you will get the created Computer catalog with the list of found computers

16 Installation package creation After getting the compute catalog, you need to create an installation package. Go to Installation package menu, rightclick and select Create package. Give a name to your package to find it easily. Select the package component then click on Edit to customize it. Once done click OK and OK

17 Installation package creation The created installation package will be seen in the installation packages list. This package will be used during the deployment task creation

18 Deployment task Go to the task menu and create a new task by right-clicking into the panel and select Create New You will need to specify some details for this task. Name of the task to find it easily A comment (optional) The type (Deploy managed product)

19 Deployment task Now, you must select the created installation package and chose if you want to remotely deploy or generate a self-extract.exe file that you can use to install manually the managed product on a machine Then select the Reboot option, if you want to reboot or not your machine once the deployment is done. Then click the menu item Login Accounts for the next step

20 Deployment task Now, you must provide a login account with enough rights to access the machines in your network and install an application. Please make sure to use the following syntaxes for the Account field Workgroup\Username(For Workgroup) Domain\Username (For Domain) then click the menu item Computers for the next step

21 Deployment task After that, you will need to select the computer(s) you want to deploy on. If you want to deploy on all of them, then keep the star mark. You also have the possibility to exclude one or more machines from the list Or, you can just select the ones you want by click the browse button in the computers section

22 Deployment task you can just select the computers you want from the computer catalog, there is the possibility to do a mass selection with Ctrl key, then click OK You will see the list of selected computers in the Computers section. Then click the menu item EAS for the next step

23 Deployment task Here, select the right EASserver if you have installed more than one

24 Deployment task You have the option to schedule the deployment task if you need to run it automatically at a specific date and time

25 Deployment task Here, you have the option to chose to run an other task once the deployment task is done.

26 Deployment task Here, you have the option to chose to run an other task if the deployment task fails. After click OK to finish the deployment configuration Go to find the created deployment task under Client-side-tasks -> Deployment task Right-click on the created task and select Run to start it

27 Deployment task Refresh the panel with F5 or rightclick in the panel and select Refresh to see the current status of the running task. You can do it every 30 seconds You will see a green icon which means that the task is running without any problem

28 Now you can see that the deployment task is done successfully Deployment task

29 Information recources Avast! Web Site: Avast! Web Forum: Topics about new issues Solutions about known issues Avast Support Center: Knowledge Base F.A.Q Documentation Installation Guides Videos tutorials

30 avast! Reseller Technical Support Avast Support Center Ticketing System on Important: For any technical help you will need from us, please be aware that you must create a ticket in our Support Center Ticketing System. How to submit a ticket to Reseller Technical Support Department? * First of all, you have to register to get an account 1. Login 2. Create a ticket (by clicking the link submit a ticket ) 3. Select the Department (RESELLER SUPPORT) 4. Select the Ticket priority 5. Enter your message & submit it (do not forget the title)

31 avast! Reseller Technical Support Your ticket must contain as much information as possible! Detailed description of the problem Hardware information (server/client hw configuration) Software information (OS,installed application list..) Network topology/configuration (for ASOA & AEA) Other logs (event viewer, third party tools etc.) avast! log files (Important)

32 avast! Support avast! AEA Log files Enterprise Administration console log files: C:\Program Files\AVAST Software\Enterprise Administration\DATA\log

33 Feedback communication F.A.Q Product features (wish list) Product incompatibility report Missing information Web Quick guides/product manual