SERVICE SCHEDULE & ADDITIONAL TERMS AND CONDITIONS FOR INDIRECT WHOLESALE VOICE SERVICES

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1 SERVICE SCHEDULE & ADDITIONAL TERMS AND CONDITIONS FOR INDIRECT WHOLESALE VOICE SERVICES The following terms and conditions are additional to those in the prevailing Viatel General Terms and Conditions ( GTC ), and shall apply where, pursuant to an Order, the Customer orders Wholesale Line Rental ( WLR ) or Carrier Pre-select ( CPS ) Services as further defined in this Service Schedule (the Indirect Wholesale Voice Service ) Additional Definitions In this Service Schedule, the following terms shall have the following meanings, unless the context requires otherwise, and any other capitalised terms which are not defined in this Service Schedule shall have the same meanings as in the GTC: All Calls means all Calls included in the Indirect Wholesale Voice Service as defined by the NRA in each country (such as Calls to Emergency Services or network numbers specific to each country). Access Provider means the telecommunications operator which provides the Customer s telephone line(s) and associated telephone number(s); Call means a signal, message or communication which can be silent, visual or spoken, excluding text messages. Ancillary Services means any services available to either Public Switched Telephone Network (PSTN) or Integrated Services for Digital Network (ISDN) lines such as Call waiting, Call forwarding or Call barring as defined by the incumbent operator in each country; Ancillary Services Charges means the charges payable to Viatel as specified in the Viatel Indirect Voice Rate Card for Ancillary Services; Carrier Pre-Selection or CPS means the service whereby the Customer decides in advance to use Viatel to carry certain predefined classes of Calls as specified in the Order. Emergency Call means a Call to 112 or a country specific Emergency Services number. Emergency Services means the relevant local public police, fire, ambulance and coastguard services and other similar organisation providing assistance to the public in emergencies. Emergency Services Database means the 112 or a country specific Emergency Services call routing and address database. Fixed Line Charges" means the charges payable to Viatel for the Indirect Wholesale Voice Service as specified in the Viatel Indirect Voice Rate Card and includes, without limitation, the Line Rental Charges, Service Equipment Charges and Ancillary Services Charges; Line Rental Charges means the charges for telephone line rental as specified in the Viatel Indirect Voice Rate Card; NRA means the National Regulatory Agency in charge of electronic communications (such as OFCOM, ARCEP formerly ART, ComReg or AGCOM) or similar body, which may be appointed in addition to or in substitution of it. Viatel Indirect Voice Rate Card the rate card issued by Viatel from time to time and identified as being applicable to Indirect Wholesale Voice Services. Viatel Portal means the Viatel interface available to the Customer for: (i) the administration of its account with Viatel, (ii) the management of its use of the Indirect Wholesale Voice Service, and (iii) the ordering and provisioning of each additional End User service requested by the Customer as part of the Indirect Wholesale Voice Service. Terms effective 01/10/2015 1

2 Wholesale Line Rental or WLR means the facility which, through use of All Calls CPS option, enables Viatel to provide a single bill to the Customer covering all aspects of the voice services ordered by such Customer, at rates as agreed in the Viatel Indirect Voice Rate Card. For the purposes of this definition voice services means the provision to the respective Customer of all or any telephone lines (PSTN/ISDN/BRA/PRA), Service Equipment, Calls and Ancillary Services, unless specifically excluded herein. Wholesale Telephone Lines means all telephone lines that are eligible for WLR including but not limited to analogue PSTN lines, ISDN Basic Rate Access (PRA), ISDN Primary Rate Access (PRA) and virtual lines. 1. Service Description 1.2 Unless otherwise specified in the Order, the Order shall be deemed to be in regard of the Customer s entire telephone account for Indirect Wholesale Voice Services. The Customer shall have access to the Viatel Portal, or to an alternative system, for the provisioning of individual indirect voice services to End Users, and each such request for End User connection or service submitted to Viatel by the Customer shall be considered part of the cumulative Indirect Wholesale Voice Service provided by Viatel under the Order and governed by the GTC and this Service Schedule The Indirect Wholesale Voice Service provides the Customer with the capability to offer a branded voice telephony service to its End-Users. The Indirect Wholesale Voice Service is a managed voice service, integrating WLR, Call origination and Call termination. Outbound telephone Calls made by relevant End-Users will be routed to the Viatel Network using WLR in accordance with the CPS All Calls routing rules. 1.4 The Customer accepts and acknowledges that (i) the Access Provider shall bar access to all carrier selection and carrier access codes on telephone lines that have WLR applied as part of the Indirect Wholesale Voice Service and (ii) override codes are not available for use in conjunction with the Service (i.e. another telecommunications operator s network cannot be accessed in making calls through use of a prefix). The Customer accepts that Viatel shall have no liability for any losses or damage howsoever arising from non-provision of the carrier selection and carrier access codes. 1.5 The Customer acknowledges that in order to provide the Indirect Wholesale Voice Service, Viatel has contracted WLR with other telecommunications operators. The Customer further acknowledges that Viatel will only provide uninterrupted continuous service to the Customer pursuant to this Agreement to the extent that Viatel receives such service from the other respective telecommunication operators. 1.6 The Indirect Wholesale Voice Service supports the following types of Wholesale Telephone Lines or service instances: (i) (ii) (iii) (iv) Plain old telephone service line provided typically over the local Access Provider network, including both single lines (PSTN) and multi-line (ISDN) groups with or without hunting; ISDN Basic Rate Access (BRA) lines, including both single lines and multi-line groups with or without hunting; Hi-speed lines; ISDN basic rate access lines which have been ordered as an upgrade to an existing PSTN line; Virtual lines which are exchange based telephone lines within the local Access Provider exchange which incorporate a call forwarding service; Terms effective 01/10/2015 2

3 2. Features The Indirect Wholesale Voice Services shall include without limitation the following features: 2.1 Call Routing & Call Exclusion Outgoing traffic will be routed to the Viatel Network in line with the CPS All Calls routing rules prevalent in every relevant country with the exception of excluded Call types as defined by the NRA. Excluded Calls will be routed to the respective incumbent operator. 2.2 Numbering Save where otherwise mandated by an NRA (and if so mandated the local rules regarding numbering will apply), telephone numbers will transfer to the Customer. Numbers are owned by the state and controlled by the End-User. Service can be transferred on via WLR transfer or industry number porting processes either at the End-User s instigation or at the instigation of the Customer acting on behalf of the End-User. 2.3 Directory Entries The provision of a telephone directory to all End Users and the management and safeguard of personal information is an obligation determined by the national telecommunications authorities in each country. These authorities set out rules to ensure security in the processing of personal data, the notification of personal data breaches, and confidentiality of communications. They are also responsible for banning unsolicited communications where the End - User has not given their consent. It is the responsibility of the Customer to manage the entries of their End - Users into the relevant databases and to comply with applicable laws and regulations. 2.4 Access to Emergency Services In most jurisdictions Emergency Services Calls are handled by the Access Provider. Viatel shall comply with all local laws rules and regulations in relation to termination and transit of Emergency Services Calls, and shall comply with all directions by an NRA in this regard. 2.5 Reverse Charge Calls and Operator Assisted Calls The Indirect Wholesale Voice Service does not include support for, or charging for, reverse charge Calls to End-Users or access to the operator services offered by the incumbent operator. Attempts by End Users to reverse charges to called parties will not affect the charge applied under WLR which will be based on the dialled numbers. Attempts by others to reverse charges to End Users will not be charged to the Customer by Viatel. 3. Wholesale Ancillary Services Viatel acknowledges that Access Providers in different countries provide Ancillary Services as part of their WLR product. Upon request Viatel will endeavour but cannot guarantee to provide the same Ancillary Services. 4. Obligations 4.1 Viatel shall endeavour to provide and monitor the Indirect Wholesale Voice Service exercising reasonable skill and care to the standard of a competent wholesale telecommunications operator. 4.2 Customer shall appoint a designated individual responsible for the day to day management of all issues relating to the Indirect Wholesale Voice Service, including but not limited to error reporting and tracking and billing issues (the Designated Support Contact ) and notifying Viatel of any changes in the Designated Support Contact. Terms effective 01/10/2015 3

4 5. Rates and Codes Rates are shown on the Viatel Indirect Voice Rate Card. Viatel reserves the right to increase or decrease its rates and/or change destination codes at any time upon seven (7) day notice. Notice of such changes shall be sent via to the Designed Support Contact. 6. End Users Customer is responsible for billing and collection from its End Users including all taxes and fees. Customer is responsible for obtaining and maintaining all licenses, approvals and other authorizations necessary for operation. 7. Suspension of Services In addition to its entitlement to suspend service as set out in the GTC, Viatel reserves the right to immediately suspend all or any part of the Indirect Wholesale Voice Services if: (i) Viatel detects any suspected fraudulent use of the Indirect Wholesale Voice Services and/or Artificially Inflated Traffic (defined below), whether directly or indirectly; (ii) Customer's account is inactive (passes no billable calls) for ninety (90) consecutive days; (iii) Viatel requests identifying or other documentation from Customer for legal, administrative or regulatory purposes and Customer fails to provide appropriate documentation (in Viatel's sole discretion) within a reasonable time; (iv) Customer exceeds its Credit Limit (defined below). 10. Credit Limit "Credit Limit" shall be as notified by Viatel to Customer from time to time and is defined as all unpaid amounts invoiced to Customer plus non-invoiced usage. The Indirect Wholesale Voice Service may be suspended without notice when the Credit Limit is reached or exceeded unless (a) an interim payment is made prior to the due date; or (b) a credit limit increase has been applied for by Customer and granted by Viatel at its sole discretion prior to the due date. To ensure that the Credit Limit is not exceeded over a weekend or holiday, Customer shall make all interim payments so that cleared funds are in Viatel's account by the immediately preceding Thursday before 5pm GMT. 8. Prepayment Customers notified that a prepayment arrangement is required with Viatel shall prepay Viatel for all Indirect Wholesale Voice Services via bank transfer. In the event the prepayment amount reaches $/ 0 (as applicable), Indirect Wholesale Voice Services may be automatically suspended. In such event, Viatel may (but is not obligated to) reinstitute Indirect Wholesale Voice Services to Customer once the prepayment has been replenished. Any suspension or termination shall not relieve Customer of its obligation to pay any amounts due hereunder. A prepayment top-up shall be deemed valid only when such top-up is in Viatel's account as cleared funds. Notwithstanding the foregoing, for weekend usage, Customer shall ensure that the prepayment replenishment is in Viatel's account as cleared funds by the immediately preceding Thursday before 5pm GMT. Viatel may in its sole discretion require Customer to increase the prepayment in the event of any increase or anticipated increase in Indirect Wholesale Voice Services provided to Customer. 9. Fraudulent Calls and Artificially Inflated Traffic 9.1 Unless prohibited by applicable law or regulation of the jurisdiction of incorporation of the Customer, Customer shall not dispute any charges or withhold payment on the basis that Fraudulent Calls or Artificially Inflated Traffic comprised a portion of the traffic volume. 9.2 Customer shall be responsible for all charges associated with any Fraudulent Calls and Artificially Inflated Traffic. It is Customer's sole responsibility to take immediate action to block any Fraudulent Calls and Artificially Inflated Traffic. 9.3 For purposes of this Agreement, "Fraudulent Calls" shall include, but not be limited to, deliberate exploitation of systemic errors in Viatel's routing system. For purposes of this Agreement, Terms effective 01/10/2015 4

5 "Artificially Inflated Traffic" means any activity which: (i) has the effect, intended effect or likely effect of preventing Viatel's billing system from capturing any necessary billing information (in relation to the conveyance of a call); (ii) causes incorrect billing by Viatel's billing system, or of an associated party; (iii) any situation where any person or entity is misled into making, receiving or prolonging calls; or(iv) is determined by Viatel, in its sole and absolute discretion, to be bad faith usage of the Indirect Wholesale Voice Services. In the event Fraudulent Calls and/or Artificially Inflated Traffic causes Viatel to be charged more by its terminating partners than the rate(s) quoted by Viatel to Customer, then in addition to Viatel's right to seek all remedies available to it at law or in equity, Viatel reserves the right to re-rate all such traffic at the higher termination rate for the destination(s) in question and Customer agrees to pay all such re-rated charges. Customer shall indemnify and hold harmless Viatel and affiliates from and against any claim, cost, damage, demand, liability, loss, penalty, proceeding and reasonable attorney's fees imposed upon Viatel by reason of any claims or damages arising out of or related to any fraudulent use of the Services, including but not limited to Fraudulent Calls and Artificially Inflated Traffic; Terms effective 01/10/2015 5