Managing Quality SCM Pearson Education, Inc. publishing as Prentice Hall
|
|
- Alicia Booth
- 8 years ago
- Views:
Transcription
1 6 Managing Quality SCM 352
2 Outline Global Company Profile: Arnold Palmer Hospital Quality and Strategy Defining Quality Malcolm Baldrige National Quality Award Cost of Quality International Quality Standards ISO 9000, ISO Ethics and Quality Management Total Quality Management Six Sigma Quality TQM Tools
3 Arnold Palmer Hospital Deliver over 16,000 babies annually Virtually every type of quality management technique is employed Continuous improvement Employee empowerment Benchmarking Just-in-time Quality tools
4 Quality and Strategy An operations manager s objective is to build a total quality management system that identifies and satisfies customer needs Managing quality supports differentiation, low cost, and response strategies Quality helps firms increase sales and reduce costs Building a quality organization is a demanding task
5 Quality Improves Productivity Improved Quality Sales Gains Improved response Higher Prices Improved reputation Reduced Costs Increased productivity Lower rework and scrap costs Lower warranty costs Increased Profits Figure 6.1
6 Dimensions of Quality for Goods Performance Serviceability Aesthetics Quality Features Reliability Perceived quality Durability Value Conformance
7 Importance of Perceived Quality The issue of public perception is coming into sharper focus now because experts say the Big Three, after years of concentrating on trucks and all but ignoring cars, have markedly improved the quality and look of their sedans and compacts. If they think it s an American car, the perception of the vehicle falls dramatically, said Art Spinella, VP of CNW Market Research, Detroit gets a bum rap in the US. Those negative impressions are now souring efforts by Ford Motor Co., General Motors Corp. and Chrysler LLC to halt their long slide in US market share. And for these Detroit auto makers, persuading import buyers to even consider a US car is becoming a new battleground. (Neal Boudette, Detroit Auto Makers Try Some New Tricks, Wall Street Journal, Sep 14, 2007)
8 Service Quality Dimensions Tangibles Understanding Security Reliability Responsiveness Competence Access Courtesy 1995 Corel Corp. Credibility Communication
9 Malcolm Baldrige National Quality Award Established in 1988 by the U.S. government Designed to promote performance excellence Seven criteria Leadership; strategic planning; customer and market focus; measurement, analysis and knowledge management; human resource focus; process management; business results Past winners Motorola; Xerox; Ritz-Carlton Hotels; Cadillac; Los Alamos National Bank Similar award in Japan - Deming Prize
10 Cost of Quality 4 Categories Prevention costs reducing the potential for defective parts or service (training, quality improvement programs, vendor certification) Appraisal costs evaluating products, processes & services (testing, labs, inspectors) Internal failure production of defective parts or service before delivery to customers (rework, scrap, downtime) External costs occur after delivery of defective products or service (warranty, lost goodwill, liabilities, costs to society)
11 Costs of Quality Total Cost External Failure Total Cost Internal Failure Prevention Appraisal Quality Improvement
12 International Standards ISO 9000 international quality standards ANSI/ASQ Q9000 series - US ISO international environmental management standards These procedures say nothing about the actual quality of the product they deal entirely with standards to be followed
13 Ethics and Quality Management Operations managers must deliver healthy, safe, quality products and services Poor quality risks injuries, lawsuits, recalls, and regulation recent Mattel China toy recall Organizations are judged by how they respond to problems All stakeholders much be considered
14 Deming s Fourteen Points Create consistency of purpose Lead to promote change Build quality into the products; stop depending on inspections to catch problems Build long term relationships based on performance instead of awarding business based on price Continuously improve product, quality, and service Start training
15 Deming s 14 Points - continued Emphasize leadership Drive out fear Break down barriers between departments Stop haranguing workers Support, help, improve Remove barriers to pride in work Institute a vigorous program of education and self-improvement Put everybody in the company to work on the transformation
16 Total Quality Management (TQM) Encompasses entire organization, from supplier to customer. Stresses a commitment by management to have a continuing, company-wide, drive toward excellence in all aspects of products and services that are important to the customer. Continuous Improvement, Employee Empowerment, Benchmarking, Just-in-Time (JIT), Taguchi Concepts, Knowledge of TQM tools
17 Continuous Improvement Represents continual improvement of process & customer satisfaction Involves all operations & work units Other names Kaizen (Japanese) Zero-defects Six sigma
18 Six Sigma Quality Originally developed by Motorola, Six Sigma refers to an extremely high measure of process capability A Six Sigma capable process will return no more than 3.4 defects per million operations (DPMO) Highly structured approach to process improvement
19 Six Sigma Lower limits Two meanings 2,700 defects/million Upper limits Statistical definition of a process that 3.4 defects/million is % capable, 3.4 defects per million opportunities (DPMO) A program designed to reduce defects, lower costs, Mean and improve customer satisfaction ±3σ ±6σ
20 Employee Empowerment Getting employees involved in product & process improvements 85% of quality problems are due to process & material Techniques Support workers Let workers make decisions Build teams & quality circles 1995 Corel Corp.
21 Seven Tools of TQM Table 6.6
22 Thank You Questions??
Topic 12 Total Quality Management. From Control to Management. Deming s Fourteen Points for TQM
Topic 12 Total Quality Management From Control to Management 1 Inspection Error detection of finished goods Rectification Reading guide: Chapter 20 (Slack et al, 2004) and MGT326 Slides/Handout 1 2 Quality
More informationQuality Management and International Standards
Quality Management and International Standards Content Quality and Strategy Defining Quality Total Quality Management Tools of TQM The Role of Inspection TQM in Services 2 Quality and Strategy Managing
More informationHow To Become A Tqm Professional
VS-1087 Certified TQM Professional Certification Code VS-1087 Vskills certification for TQM Professional assesses the candidate as per the company s need for planning, implementing and maintaining quality
More information*Quality. Management. Module 5
*Quality Management Module 5 * After WW2 Mid-1960 s USA: Huge domestic market, high capacity Price for competitive advantage Oversupply. Europe, Japan: Can t match US productivity & economies of scale
More informationTotal Quality Management
Total Quality Management 1 Introduction Total Made up of the whole(or) Complete. Quality Degree of Excellence a product or service provides to the customer in present and future. Management Act, art, or
More informationMULTIMEDIA COLLEGE JALAN GURNEY KIRI 54100 KUALA LUMPUR
STUDENT IDENTIFICATION NO MULTIMEDIA COLLEGE JALAN GURNEY KIRI 54100 KUALA LUMPUR FIFTH SEMESTER FINAL EXAMINATION, 2014/2015 SESSION MGT2063 TOTAL QUALITY MANAGEMENT DMGA-E-F-3/12, DMGW-E-F-3/12, DMGQ-E-F-3/12
More informationTotal Quality Management
Total Quality Management Backgrounds &Concepts Anont Wonggasem Department of Industrial Engineering Faculty of Engineering Kasetsart University Agenda Quality Definition The Quality Evolution Managing
More informationQuality Systems Frameworks. SE 350 Software Process & Product Quality 1
Quality Systems Frameworks 1 What is a Quality System? An organization uses quality systems to control and improve the effectiveness of the processes used to deliver a quality product or service A Quality
More informationChapter. Quality Management Systems
14 Chapter Quality Management Systems For more than two decades quality and quality management systems have been leading buzzwords in the business world. Numerous consultants have built their careers around
More informationIntroduction to Statistical Quality Control, 5 th edition. Douglas C. Montgomery Arizona State University
Introduction to Statistical Quality Control, 5 th edition Douglas C. Montgomery Arizona State University 3 Learning Objectives 4 1-1 Definitions and Meaning of Quality 1-1.1 The Eight Dimensions of Quality
More informationContinuous Improvement Philosophies
Inputs Transformation Process Throughput Managing Operations: A Focus on Excellence Cox, Blackstone, and Schleier, 2003 Chapter 3 The Total Quality Management Philosophy: Managing Operations For Quality
More informationOperations Management
Operations Management Managing Quality Chapter 6 Some additions and deletions to this slide set have been made by Ömer Yağız. 6-1 Outline Global Company Profile: Motorola Quality and Strategy Defining
More informationThe Philosophy of TQM An Overview
The Philosophy of TQM An Overview TQM = Customer-Driven Quality Management References for Lecture: Background Reference Material on Web: The Philosophy of TQM by Pat Customer Quality Measures Customers
More informationChapter 2 Concept of Total Quality Management 4
Chapter 2 Concept of Total Quality Management 4 2.1 Introduction This chapter focuses on the identification of the concept of TQM on the basis of the literature review. Section 2.2 presents the concept
More informationClass Objectives. Total Quality Management. TQM Definitions. TQM Definitions. TQM Definitions. TQM Definitions. Basic concepts on TQM
Class Objectives Total Quality Management FScN 4131 Food Quality Basic concepts on TQM Compare TQM philosophies Describe the TQM process Total: Everyone should be involved Quality: customers should be
More informationI. INTRODUCTION A. There are two aspects to an effective operating system: 1. Design 2. Control.
Operations Control Chapter 8 CHAPTER OUTLINE I. INTRODUCTION A. There are two aspects to an effective operating system: 1. Design 2. Control. B. Effective operations control is attained by applying the
More informationTotal Quality Management
5 CHAPTER Total Quality Management Before studying this chapter you should know or, if necessary, review 1. Trends in total quality management (TQM), Chapter 1, page 2. Quality as a competitive priority,
More informationEVOLUTION OF QUALITY CONCEPTS Here we detail how the definition of quality did evolve over time.
TOTAL QUALITY MANAGEMENT Quality is a relative term. It is generally used with reference to the end use of the product. The quality is defined as the fitness for use or purpose at the most economical level.
More informationProcess Quality. BIZ2121-04 Production & Operations Management. Sung Joo Bae, Assistant Professor. Yonsei University School of Business
BIZ2121-04 Production & Operations Management Process Quality Sung Joo Bae, Assistant Professor Yonsei University School of Business Disclaimer: Many slides in this presentation file are from the copyrighted
More informationMG1352 TOTAL QUALITY MANAGENMENT UNIT I INTRODUCTION PART-A
MG1352 TOTAL QUALITY MANAGENMENT UNIT I INTRODUCTION 1. Define Quality. 2. What are the dimensions of quality? 3. Why quality planning is needed? 4. What are the essential steps of quality planning? 5.
More informationTotal Quality Management TQM Dr.-Ing. George Power. The Evolution of Quality Management
Total Management TQM Dr.-Ing. George Power The Evolution of Management The Evolution of Management Assurance Total Control Companywide Control Mass Inspection Control (Acceptance Sampling) 2 Evolution
More informationTOPIC 8 QUALITY OBJECTIVE. Quality
TOPIC 8 QUALITY Q Copyright Houghton Mifflin Company. All rights reserved. 8-1 OBJECTIVE What is Quality & Its Importance Total Quality Management (TQM) Dimensions of Quality Element of TQM TQM vs. Traditional
More informationDeming s 14 Points for the Transformation of Management
Deming s 14 Points for the Transformation of Management It is not necessary to change. Survival is not mandatory W. Edwards Deming 2008 E: info @ marval.co.uk Profile W.Edwards Deming was a world famous
More informationTOTAL QUALITY MANAGEMENT
VALLIAMAMI ENGINEERING COLLEGE DEPARTMENT OF MANAGEMENT STUDIES BA7104 TOTAL QUALITY MANAGEMENT UNIT I PART-A 1. Define Total Quality Management. Define manufacturing based view of quality. 2. What are
More informationQuality Management. Systems OPRE 6364 1
Quality Management Systems OPRE 6364 1 Topics to cover: Elements of TQM ISO 9000 family of standards (then and now) QS 9000 The Baldrige and Deming Awards Quality Management in Service Industries OPRE
More informationTOTAL QUALITY MANAGEMENT IN AN AUTOMOTIVE SUPPLY CHAIN IN THE UNITED STATES
Copyright by Dr. J.K.Bandyopadhyay page 1 of 6 TOTAL QUALITY MANAGEMENT IN AN AUTOMOTIVE SUPPLY CHAIN IN THE UNITED STATES by Jayanta K. Bandyopadhyay& David A. Sprague Central Michigan University ABSTRACT
More informationUnit 6: Quality Management (PMBOK Guide, Chapter 8)
(PMBOK Guide, Chapter 8) Historically, quality management questions have been difficult for some exam takers for two major reasons: 1) over-reliance on their previous training and personal experience (rather
More informationChapter 1 Modern Quality Management and Improvement. Statistical Quality Control (D. C. Montgomery)
Chapter 1 Modern Quality Management and Improvement 許 湘 伶 Statistical Quality Control (D. C. Montgomery) Quality Control I 工 業 革 命 工 廠 量 產 市 場 競 爭 提 升 : 產 品 工 作 及 服 務 之 品 質 科 技 發 展 企 業 利 潤 品 質 Quality
More informationProject Quality Management. Project Management for IT
Project Quality Management 1 Learning Objectives Understand the importance of project quality management for information technology products and services Define project quality management and understand
More information1 Introduction to ISO 9001:2000
Introduction to ISO 9001:2000 CHAPTER 1 1 Introduction to ISO 9001:2000 By the end of this chapter you should be able to: Describe the origins of quality management systems. Describe the potential benefits
More informationQuality Concepts. 1.1 Introduction. 1.2 Quality and Reliability Defined
1 Quality Concepts 1.1 Introduction Quality is perceived differently by different people. Yet, everyone understands what is meant by quality. In a manufactured product, the customer as a user recognizes
More informationTotal Quality Management as a Tool for Decision Making
Total Quality Management as a Tool for Decision Making Md. Abdus Sabur Associate Professor, Accounting, Govt. Titumir College, Dhaka, Banglaesh ABSTRACT TQM means keeping the organization running smoothly
More informationImpact of Certification Program on Supplier Selection to Reduce Quality Cost
The International Journal of Engineering And Science (IJES) Volume 2 Issue 1 Pages 97-102 2013 ISSN: 2319 1813 ISBN: 2319 1805 Impact of Certification Program on Supplier Selection to Reduce Quality Cost
More informationChoosing Which Process Improvement Methodology to Implement
Choosing Which Process Improvement Methodology to Implement Mark Gershon Temple University A variety of methodologies are available for process improvement. These include Six Sigma, Lean Management, Lean
More informationUsing Quality Assurance Standards. Don t assume quality, ensure quality
Using Quality Assurance Standards Don t assume quality, ensure quality Learning Objectives At the end of this module, you will be able to: Identify the difference between Quality Assurance (QA) and Quality
More informationThe Body of Quality Knowledge
Introduction According to Dr. Juran every profession needs a body of knowledge as one of the foundations that defines the profession and provides the basis for regulation of the profession. The Body of
More informationDeveloping a TQM Quality Management Method Model
Developing a TQM Quality Management Method Model Zhihai Zhang 1 Faculty of Management and Organization University of Groningen P.O.Box 800, 9700 AV Groningen The Netherlands Tel: 00-31-50-3633914 Fax:
More informationQUALITY MANAGEMENT PHILOSOPHIES:
Chapter - 2 QUALITY MANAGEMENT PHILOSOPHIES: Introduction: Dr. Shyamal Gomes When we are trying to understand TQM movement fully, we must look the philosophical concepts of the masters who have shaped
More informationPerformance Management
Performance Management www.eiilmuniversity.ac.in Subject: PERFORMANCE MANAGEMENT Credits: 4 SYLLABUS Concept of project quality Definitions of Quality and Grade, Features, Development of Quality as a Competitive
More informationChapter 8: Project Quality Management
CIS 486 Managing Information Systems Projects Fall 2003 (Chapter 8), PhD jwoo5@calstatela.edu California State University, LA Computer and Information System Department Chapter 8: Project Quality Management
More informationUnit-5 Quality Management Standards
Unit-5 Quality Management Standards 1 THE ISO 9000 FAMILY ISO 9000: 2005 Identifies the fundamentals and vocabulary for Quality Management Systems (QMS) ISO 9001:2008 Specifies requirements for a QMS where
More informationImproving Service Level Performance - Phoenix Process Quality Management
Improving Service Level Performance - Phoenix Process Quality Management If you re traveling on a Boeing or Airbus, drive a BMW, Mercedes, Citroen or Peugeot, banked with Deutsche Bank, used an NCR ATM,
More informationINTERNATIONAL JOURNAL OF RESEARCH IN AERONAUTICAL AND MECHANICAL ENGINEERING. Quality Gurus: Philosophy and Teachings
ISSN (ONLINE): 2321-3051 INTERNATIONAL JOURNAL OF RESEARCH IN AERONAUTICAL AND MECHANICAL ENGINEERING Abstract Quality Gurus: Philosophy and Teachings Mr.Rajan.M.Aole 1, Prof. Vinod S. Gorantiwar 2 Rajiv
More informationMaximize Software Development ROI With Quality Assurance. Showing the value of the Quality Process
Maximize Software Development ROI With Quality Assurance Showing the value of the Quality Process Thibault Dambrine Agenda Software Quality Assurance ROI - Quantifying the Cost of Quality - Justifying
More informationThe Effect of Total Quality Management (TQM) on Corporate Performance
The Effect of Total Quality Management (TQM) on Corporate Performance Vinod R. Singhal 1) 1) Georgia Institute of Technology, Atlanta, GA 30332 (vinod.singhal@mgt.gatech.edu) Abstract Total Quality Management
More informationAir Barrier Quality Assurance Program
Air Barrier Quality Program Air Barrier Materials Air Barrier Association of America (ABAA) is a Registered Provider with The American Institute of Architects Continuing Education Systems. Credit earned
More informationQuality Management System and Practices
1 Quality Management System and Practices Ng Kim-Soon Universiti Tun Hussein Onn Malaysia Malaysia 1. Introduction Quality is a perceptual, conditional and somewhat subjective attribute of a product or
More informationTQM Questions and Answers from Yogeesha H.C.AP/Mech, NCET 1. Define Quality 04 marks
1. Define Quality 04 marks Quality is an attribute of a product or service that fulfills or exceeds the human expectations. These expectations are based on the intended use and selling / service price.
More informationTotal Quality Management (TQM) and ITSM A Practical Recipe for Continuous Service Improvement (CSI)
Total Quality Management (TQM) and ITSM A Practical Recipe for Continuous Service Improvement (CSI) Maziar Adl Plan Act TQM Culture Do Check Todays Discussion Total Quality definition, principles and why
More informationBENEFITS DERIVED BY SMEs THROUGH IMPLEMENTATION OF TQM
BENEFITS DERIVED BY SMEs THROUGH IMPLEMENTATION OF TQM Yogesh A. Chauhan 1 1 Associate Professor, Mechatronics Engineering Department, G.H.Patel College of Engineering & Technology, Gujarat, India, Abstract
More informationThe way from ISO/TS 16949:2002 Model to EFQM Excellence Modelcomparisons
51 st EOQ Congress, Prague 2007 The way from ISO/TS 16949:2002 Model to EFQM Excellence Modelcomparisons & consequences. Jan HNÁTEK IATF Reg. Auditor, EEA Assessor Vicepresident Czech Society for Quality
More informationQUIZ MODULE 1: BASIC CONCEPTS IN QUALITY AND TQM
QUIZ MODULE 1: BASIC CONCEPTS IN QUALITY AND TQM These questions cover Sessions 1, 2, 5, 6, 7. The correct answer is shown in bold A fundamental attribute of TQM is Drawing control charts Having team meetings
More informationChapter 3. Review Questions. 5. Summarize Deming s 14 Points. How does each point relate to the four components of Profound Knowledge?
Amy Hissom Homework #4 Philosophies and Frameworks TECH 50000 - Quality Standards Friday, February 04, 2011 Chapter 3 Review Questions 5. Summarize Deming s 14 Points. How does each point relate to the
More informationDefining Total Quality Management
The following material has recently been used to great success with management and leadership teams. If you d like to learn more, please review our Programs and contact us at www.leadershiptransformationgroup.com
More informationQUALITY GURUS (part 1) Manuel Rincón, M.Sc. September 24th, 2004
(part 1) Manuel Rincón, M.Sc. September 24th, 2004 Lecture Outline I. Introduction to Quality Experts II. Quality Philosophies Americans PHILIP CROSBY EDWARD DEMING ARMOND FEIGENBAUN JOSEPH JURAN Japanese
More informationChapter 3 Total Quality Management
Chapter 3 Total Quality Management Total Customer Satisfaction at Motorola Motorola began in the late 1920s as a small manufacturer of car radios (hence the name Motorola). It has grown to a corporation
More informationChapter 1. Human Resource Management: Gaining a Competitive Advantage. True/False Questions
Chapter 1 Human Resource Management: Gaining a Competitive Advantage True/False Questions 1-1. The human resource function at Texas Instruments is an equal partner with line management and the financial
More informationUNIT IV Purchasing environment Changes in Environmental Conditions- Concept of Supply Chain Management-Strategic Purchasing Management.
PRODUCTION AND OPERATIONS MANAGEMENT PURCHASING MANAGEMENT SUPPLY CHAIN MANAGEMENT ADVANCED PRODUCTION MANAGEMENT INTEGRATED MATERIALS MANAGEMENT INDUSTRIAL SAFETY WORLD CLASS MANUFACTURING PRODUCTIVITY
More informationAppendix A: Deming s 14 Points for Management
Appendix A: Deming s 14 Points for Management All anyone asks for is a chance to work with pride. W. Edwards Deming* 1. Create constancy of purpose toward improvement of product and service, with the aim
More informationChapter 3 02/18/1437. Foundations of Quality Management. Deming (1900-1993) Leaders in the Quality Revolution
Chapter 3 Foundations of Quality Management Evans & Lindsay (2014) MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 8e 1 Leaders in the Quality Revolution W. Edwards Deming Joseph M. Juran Philip B. Crosby
More informationME2110. Lecture 14: Total Quality Management - TQM
ME2110 Lecture 14: Total Quality Management - TQM Key Concepts Quality and Price Quality vs Quality Standards Categories of Quality Inspection vs Quality Management GIT 2 Outline 1. Introduction 2. Defining
More informationStatements on Management Accounting
Statements on Management Accounting BUSINESS PERFORMANCE MANAGEMENT TITLE Managing Quality Improvements CREDITS The Institute of Management Accountants is indebted to The Society of Management Accountants
More informationO: Objectives Objectives are established and aligned at the organisation-wide, organisational unit and individual staff levels.
Embedding a Quality Management Framework (QMF) Organisational units across a university, from faculties to service centres and institutes to divisions, have differing functions and responsibilities. For
More informationThe Impact of ISO 9000 Certification on Quality Management Practices in Thailand By Dr. Jai W. Hong and Mr. Satit Phitayawejwiwat
Volume 21, Number 1 - January 2005 through March 2005 The Impact of 9000 Certification on Quality Management Practices in Thailand By Dr. Jai W. Hong and Mr. Satit Phitayawejwiwat Peer-Refereed Article
More information7.1 QUESTION 1: HOW TO CHANGE ORGANIZATIONAL CULTURE IN SMSH
CHAPTER 7 RECOMMENDATIONS This chapter includes the set of recommendations given on the following basis. Literature review on quality models and SME culture for small and medium size software houses according
More informationAdopting Quality Management for Business Success
Adopting Quality Management for Business Success Abstract Many organizations are taking advantage of Quality Management methodologies (such as Six Sigma ) to improve productivity, efficiency, and customer
More informationREVIEW OF TOTAL QUALITY MANAGEMENT CONCEPT
JURNAL TEKNIK INDUSTRI VOL. 1, NO. 1, DESEMBER 1999: 12-17 REVIEW OF TOTAL QUALITY MANAGEMENT CONCEPT Daniel Indarto Prajogo Lecturer of Industrial Engineering Department Petra Christian University ABSTRACT
More informationUnit 6: INTRODUCTION TO QUALITY ASSURANCE and TOTAL QUALITY MANAGEMENT (key-words: pre-fabrication, site assembly, integrated systems)
1 Unit 6: INTRODUCTION TO QUALITY ASSURANCE and TOTAL QUALITY MANAGEMENT (key-words: pre-fabrication, site assembly, integrated systems) INTRODUCTION TO QUALITY ASSURANCE and TOTAL QUALITY MANAGEMENT QUALITY
More informationQuality Process in Engineering ISO 9000 and Beyond. Presented by: Roxanne L. Pillar, P.E. October 2014
Quality Process in Engineering ISO 9000 and Beyond Presented by: Roxanne L. Pillar, P.E. October 2014 Good morning Introductions: Quality Management Systems (QMS) What are they? Where do they come from?
More informationANALYZING AND COMPARING LEAN AND SIX SIGMA METHODS
ANALYZING AND COMPARING LEAN AND SIX SIGMA METHODS Elvin Aliyev (University of Kaunas Technology, Economics and Management/ School of Economics and Business: Kaunas, Lithuania.) Senior Lecture Dr. Asta
More informationS. P. DAMLE. B. Tech. In Metallurgy 1979. 10 years in Certification. Lead Auditor for TS 16949 & ISO 50001. Pronounced.
QUALITY MANAGEMENT INDIAN SCENARIO 25 TH MARCH 2013 HKSQ ABOUT MYSELF Pronounced S. P. DAMLE as Daam- lay B. Tech. In Metallurgy 1979 Masters s in Personnel e Management age e 1991 22 years in Manufacturing,
More informationTotal Quality Management and Cost of Quality
Total Quality Management and Cost of Quality Evsevios Hadjicostas The International Quality movement Operator Quality Control Foreman (Supervisor) Quality Control Full-time Inspectors Statistical Quality
More informationMCQ: Unit -2: Operation processes
MCQ: Unit -2: Operation processes 1.What type of process would a Cement plant be most likely to use? a. Continuous flow b. Project c c. Job shop d. Flow shop 2. Process selection is primarily considered
More informationComparisons of Quality Management Systems
CQI Learning Lunch Comparisons of Quality Management Systems Host - Dennis Sergent 517-285-5500 October 20th, 2011 10:30 AM to 2:00 PM University Club of Michigan State 3435 Forest Road, Lansing, MI 48909
More informationNational Institute of Public Health
National Institute of Public Health Human resource development and research to improve public health Aiming for a healthy and safe society National Institute of Public Health website: http://www.niph.go.jp/index_en.html
More informationFrom Product Quality to Organization Quality
From Product Quality to Organization Quality Dr. Isaac Sheps Chief Executive Officer, Carlsberg- UK 140 Bridge Str. Nothampton, NN1 1PZ United Kingdom Abstract Since 1995 the American Society of Quality
More informationSix Sigma, ISO 9001 and Baldrige
Six Sigma, ISO 9001 and Baldrige Many organizations ask How Do these programs, processes and standards support each other? These initiatives are not mutually exclusive, in fact, understanding and applying
More informationChapter 7. Project Quality 7-2
Chapter 7 Project Quality 7-2 Objectives Part 1: Quality Management Understand the definition of quality and the different costs of quality Know how to build a quality management plan Part 2: Communications
More informationBritish Standard (BS) 5750 - quality assurance?
Prosthetics and Orthotics International, 1995, 19, 31-36 British Standard (BS) 5750 - quality assurance? D. J. PRATT Derbyshire Royal Infirmary, Derby, UK Abstract BS5750 is the British Standard on "Quality
More informationLean Six Sigma. Instructor Guide. Corporate Training Materials
Lean Six Sigma Instructor Guide Corporate Training Materials TABLE OF CONTENTS Preface...1 What is Courseware?... 1 How Do I Customize My Course?... 1 Materials Required... 4 Maximizing Your Training Power...
More informationTOTAL QUALITY MANAGEMENT
POLITECNICO DI MILANO Corso di Laurea Magistrale in Ingegneria Gestionale Dipartimento d Ingegneria Gestionale TOTAL QUALITY MANAGEMENT Quality Culture, Leadership and Motivation Relatore: Prof. Alessandro
More informationImpact of TQM Implementation on Employers Satisfaction
International Journal of Engineering and Management Research, Vol.-3, Issue-1, February 2013 ISSN No.: 2250-0758 Pages: 13-22 www.ijemr.net Impact of TQM Implementation on Employers Satisfaction 1 Dr S.J.Manjunath
More informationTHE LSS PRIMER SOLUTIONS TEXT
THE LSS PRIMER SOLUTIONS TEXT 2007 by Bill Wortman - All rights reserved 2.1. Lean and six sigma share in common all of the following issues, EXCEPT: a. They both focus on continuous improvement b. They
More informationThe Impact of Total Quality Management (TQM) on Financial Performance: Evidence from Quality Award Winners
The Impact of Total Quality Management (TQM) on Financial Performance: Evidence from Quality Award Winners Kevin B. Hendricks Richard Ivey School of Business The University of Western Ontario London, Ontario
More informationChapter 10 Just-in-Time JIT
Chapter 10 Just-in-Time JIT Aims of the Chapter After reading this chapter you should be able to do the following: Appreciate the view that stock is a waste of resources and should be eliminated appreciate
More informationTotal Quality Transportation Through Deming s 14 Points
Top Quality Transportation Through Deming s 14 Points Total Quality Transportation Through Deming s 14 Points Bhimaraya A. Metri, Management Development Institute, India Abstract Transportation organizations,
More informationThe Original Quality Gurus
The Original Gurus What is a quality guru? A guru, by definition, is a good person, a wise person and a teacher. A quality guru should be all of these, plus have a concept and approach quality within business
More informationUnderstanding the Variety of Total Quality Management Applications. Eric M. Gatmaitan
Understanding the Variety of Total Quality Management Applications Eric M. Gatmaitan Total Quality Management (TQM) A customer-driven quality initiative. Customer satisfaction can only be realized with
More informationCONTINUOUS IMPROVEMENT (KAIZEN)
A never-ending journey CONTINUOUS IMPROVEMENT (KAIZEN) UNLESS YOU CHANGE THE PROCESS, WHY WOULD YOU EXPECT THE RESULTS TO CHANGE? The President of Texas Instruments Defense Systems and Electronic Group
More informationHow To Learn How To Manage A Business
Course Objectives Upon course completion, the participants will be able to: 1) To gain an understanding and appreciation of the principles and applications relevant to the planning, design, and operations
More informationTotal Quality Management. Chapter 6. Leadership and Strategic planning For TQM. Chapter6 1
Total Quality Management Chapter 6 Leadership and Strategic planning For TQM Chapter6 1 Leadership and Strategic planning For TQM Managers all over the world recognize the essential role that effective
More informationP&SM: Lean and Agile. CIPS Position on Practice
CIPS Position on Practice P&SM: Lean and Agile Lean and agile are two separate approaches to management, including P&SM, which can be used to achieve the most effective outcomes by organisations. CIPS
More informationThe Yaskawa Quality Experience...more than a measurement
The Yaskawa Quality Experience...more than a measurement We take quality personally at Yaskawa. Our drives and servo packages offer the highest MTBF in the world. The relationships we have with our customers
More informationQuality Management. Lecture 7 ISO 9000 and quality control
Quality Management Lecture 7 ISO 9000 and quality control doc.dr.sc. Marko Jurčević prof.dr.sc. Roman Malarić University of Zagreb Faculty of Electrical Engineering and Computing Department New Standards
More informationQuality A Cornerstone for Success By: Cheryl Keck President and COO Datrose, Rochester NY
Quality A Cornerstone for Success By: Cheryl Keck President and COO Datrose, Rochester NY Success for outsourcing providers depends on winning and keeping customers. The end goal is to not only meet but
More informationHoshin Kanri Workshop
Hoshin Kanri Workshop By Pete Babich Inc., 2004-2006. All rights reserved. Revision: 003, 6/15/2006 No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form
More informationThe Impact of Total Quality Management (TQM) on Financial Performance: Evidence from Quality Award Winners
The Impact of Total Quality Management (TQM) on Financial Performance: Evidence from Quality Award Winners Kevin B. Hendricks Richard Ivey School of Business The University of Western Ontario London, Ontario
More informationDeming s 14 Points for Management
Quality Management Deming s 14 Points for Management The Secret of Success is Constancy to Purpose. Benjamin Disraeli Speech [June 24, 1872] Deming s 14 Points Page 1 Deming s Quality Chain Reaction Deming
More informationTOTAL QUALITY MANAGEMENT AND SERVICE DELIVERY AT WORLD VISION KENYA BRENEEN ELISHA MALOBA A RESEARCH PROJECT SUBMITTED IN THE PARTIAL
TOTAL QUALITY MANAGEMENT AND SERVICE DELIVERY AT WORLD VISION KENYA BRENEEN ELISHA MALOBA A RESEARCH PROJECT SUBMITTED IN THE PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE OF MASTER
More information