Quality and Productivity Commission 24 th Annual Productivity and Quality Awards Program "Winning with Teamwork!" 2010 ApPLICATION
|
|
- Georgiana Myra Gilmore
- 8 years ago
- Views:
Transcription
1 Date of Implementation/Adoption: September 9, 2009 Project Status: 6 Ongoing One-time only Did you submit this project before? Yes 6 No Executive Summary: Describe the project in 15 lines or less using 12 point font. Summarize the problem, solution, and benefits of the project in a clear and direct manner 1 In the past, customers of the Treasurer and Tax Collector (TIC) had limited options to 2 pay their property taxes or business license renewals. The VCheck option, while 3 convenient for taxpayers, still required TIC staff to print paper checks and deposit them 4 manually. In September and November, 2009, the TTC developed and implemented 5 two more payment options, the echeck option and the Credit/Debit Card option, with an 6 online system called TTC ecommerce Online Payment System (TeCOPS). TIC 7 coordinated with two vendors, SSNet for the front-end application, and Fidelity 8 Information Services (FIS), the Countywide ecommerce vendor, for the integrated 9 solution that bridged the front-end with FIS' payment processing gateway. This 10 application provided a safe and convenient way for our customers to pay property taxes 11 and business license renewal fees online. It also enables customers to inquire about 12 their payment information at any time with the added benefits of reducing walk-in traffic, 13 and satisfying green initiatives by reducing paper handling and meeting all of the 14 County's Strategic Goals. Since 2009, we processed 221,000 transactions, and 15 collected over $653 million. (1) ANNUAL COST AVOIDANCE $ 57,500 (2) ANNUAL COST SAVINGS $ 6,200 $0 (3) ANNUAL REVENUE (1) + (2) + (3) SERVICE TOTAL ENHANCEMENT PROJECT BENEFIT $ 63,700 YES SUBMITTING DEPARTMENT NAME AND COMPLETE ADDRESS (INCLUDE TELEPHONE AND FAX NUMBER) Treasurer and Tax Collector 500 W. Temple St., Room 437 Los Angeles, CA r"--'),,\ PROGRAM MANAGER'S NAa Cecelia Buys fl.l~ 'J~l PRODUCTIVITY MANAGER'S~GNA/~TURE (J DATE SIGNED Sandra Pina arbee~d~)/y 7~~'. 7-1L/-/~ DEPARTMENT HEAD'S NAME AND SIGNATURE DATE SIGNED Mark J. Saladino PAGE 1
2 4,. Fact Sheet - limited to 3 pages only: Describe the Challenge, Solution, and Benefits of the project, written in plain language. Include a discussion of the technology, links to the County Strategic Plan. The description should identify Performance Measures. CHALLENGE (suggest Y, to one page) TTC has been aware of the public's desire to pay for services online. Our customers' options were previously limited to paying by mail, VCheck, phone (tax only) or paying in person by driving to one of our facilities located in the heart of downtown Los Angeles or in Lancaster. During the busy tax seasons, taxpayers paying on the due date became especially frustrated when required to locate and pay for parking, or to wait in long lines to make property tax payments and receive a printed receipt to avoid late payment penalty assessments. Although some customers used TTC's online VCheck System to make their tax payments, this still required TTC staff to print actual paper checks and make manual deposits. Other taxpayers mailed in their checks with the hope that it was received in time to meet payment deadlines. This resulted in increased phone calls to our Public Service staff to verify that their payments were received. Another opportunity that presented itself with this project is the County's Green Initiative Program that encourages paper reduction. Replacing Vcheck with TeCOPS saved TIC from purchasing special paper check stock and ink cartridges. Since the Department of Public Works (DPW) was also using VCheck for their Waterworks bills, replacing VCheck added the challenge of coordinating DPW's migration to the newecheck method at the same time as TTC's migration. Although the County implemented some credit/debit card ecommerce solutions, the TIC implementation was the largest by far. Since 2009, we processed 221,000 transactions, and collected over $653 million. Implementation required customization to comply with the requirements of the Payment Card Industry Data Security Standards and the National Automated Clearing House Association (NACHA), particularly as they relate to tax payments. Research of these various regulations was coordinated by TTC in collaboration with the ecommerce vendor, our banks, County Counsel and the Auditor-Controller to ensure full compliance with our systems development, Terms of Use and operating procedures, in order to provide this free payment option to our customers. In addition, this implementation would be the first electronic check (echeck) solution for the County, introducing new challenges with different rules and processes, as well as the coordination with DPW to implement this newest feature simultaneously. Finally, in addition to new programming required by the two vendors, TTC mainframe and PC-based programming enhancements would be required to accommodate new payment options and coordinating mainframe changes with the Internal Services Department (ISD). SOLUTION (suggest y, to one page) TTC's primary goal was to provide taxpayers and business owners the option of paying electronically by credit/debit card or echeck in time for the Property Tax First PAGE 2
3 Installment due date. TIC redesigned the front-end application that provided customers with a choice of payment types (property tax or business license, with future plans to add others) and a choice of payment methods (echeck, credit or debit card). Customers view their account balance on the web and choose what they want to pay, and can build their shopping cart with multiple properties to pay with a single transaction. Some highlights of TeCOPS include: ~ Display sample bills and check formats - The sample bills and check formats highlight the location of the account number, Personal Identification Number (PIN), and banking information to assist customers when entering data. ~ Free service for echeck payments - TIC provides this service at no cost to our customers. ~ Service Fee calculator - When paying with a credit or debit card, customers can simply enter a dollar amount early in the process and see the fee based on the card type they plan to use before progressing further into the payment process. ~ System security - Customers validate with a PIN associated with their accounuparcel number to avoid mistakes or malicious activity. A spam-detecting image verification tool is presented to the customer to type the word they see on their screen. ~ Step-by-step instructions - Provided throughout the process for ease of use. ~ Receipt - A printable receipt and confirmation of payment is generated after a successful payment transmission. ~ Online Survey - An optional Online Customer Survey is available at the end of the payment process to determine customer satisfaction and feedback regarding their online payment experience. Because property tax payments can be made by a variety of sources, including co-owners, family members and mortgage companies (impound accounts); overpayments can occur more readily than other types of payments. Custom processing was needed for handling taxpayer refunds in a timely and efficient manner, including a new process for the ecommerce vendor to refund online payments back to the bank account or crediudebit card used for the original payment. This ability significantly reduced the County's costs in processing refund transactions. Specifically, the cost to issue a County warrant approximates $2.00, whereas the cost of an ACH credit approximates 11 cents. In addition, TIC enhanced PC-based and mainframe systems to support the refund process. TIC also built a new PC-based system called ecommerce Payment and Refund Management System (eparms) to track online payments, refunds and adjustments. It also provides inquiry capability for TTC staff, an integral tool in researching customer inquiries and resolving issues. BENEFITS (suggest 1 to 2 pages) This program supports the County Strategic Plan Goal 1: Operational Effectiveness, because it maximizes the effectiveness of the County's processes, structure and operations to support timely delivery of customer-oriented and efficient public services. The program also meets the PAGE 3
4 County Values of Customer Orientation and Responsiveness by placing a high priority on meeting our customers' needs with accessible, responsive, quality services and taking needed action in a timely manner. This program also supports the County's Green Initiative Program by converting to an electronic process that reduces and/or eliminates paper and saves costs associated with paper refund checks, and the purchase of special paper check stock and ink cartridges for printing VChecks. By providing customers new payment options, such as the free echeck option, TIC has significantly increased customer convenience, and provide 24-hour payment access, while maintaining customer privacy and security. Our Public Service Unit regularly reviews comments from our online Customer Survey and many suggestions have been subsequently implemented to further enhance the process from the customers' viewpoint. Some positive feedback received from customers recently: a This was the second time using this service and now I completed the process in less than five minutes. thank you a It's even better now; the info needed for an e-check is less than a few years ago. I like it. a This is the BEST way to pay my taxes. Whoever designed it get a 10 from me. Thanks. a Why pay any other way? This is easy and convenient. a This website is sweet!!..lt's my first time using it, and its very user friendly. Thanks! a Nice work... pretty slick for a municipal service! a The website was perfect and quick to find my exact amount due for payment. a Excellent service and I am very happy! a I really thought this was the best online paying experience for something that would have seemed to be complicated in theory. a This method was very convenient & easy to use. It did not have all these confusing and complicated steps to follow. All the information was clear & easy to obtain. a Actually...it's pretty easy...even for a computer neophyte like me. a Great; I love the quick and easy way to pay my taxes this is the best way to go Thanks a million!!!! enjoy a Getting to the Post Office is difficult today as it is snowing. echeck is much better. a Please do not take this wonderful option away. a You listened and have made great improvements. Thank you. a This was amazingly easy. Fantastic, what use to take me half an hour and a trip to the post office is now 5 minutes for six properties. All county organizations should be this helpful. a Best government website I have ever used!! Easy, fast and direct. Good job!!! The success of the new service offering can be summed up by our customers' use of these payment options. Since the September, 2009 implementation, TeCOPS has collected over $653 million in online payments for property taxes and business license renewals, which is 95% of all online payments received through ecommerce County-wide. PAGE 4
5 Cost Avoidance. Cost Savings. and Revenue Generated (Estimated Benefit): Use this form and provide details on the estimated/actual. benefits. As a suggestion, work with your fiscal staff. Cost Avoidance: Anticipated costs that are eliminated or not incurred as a result of program outcomes. Cost Savings: A reduction or lessening of expenditures as a result of program outcomes. Revenue: Increases in existing revenue streams or new revenue sources to the County as a result of program outcomes. (1) ANNUAL COST AVOIDANCE $ 57,500 (2) ESTIMATEDIACTUAL ANNUAL COST SAVINGS $6,200 (3) ESTIMATEDIACTUAL ANNUAL REVENUE $0 (1) + (2) + (3) TOTAL ESTIMATEDIACT UAL BENEFIT $63,700 SERVICE ENHANCEMENT PROJECT [8J Estimated/Actual Annual Cost Avoidance: If TTC were to implement an ecommerce application in-house without utilizing the Countywide ecommerce vendor, Fidelity Information Services (FIS), TIC would be required to perform annual/periodic security risk assessments, including application risk assessments as required by the County's security standards and Payment Card Industry (PCI). The estimated cost for these types of assessments range from $15,000 to $100,000 and the average of the cost for an annual TIC assessment is $57,500. Estimated/Actual Annual Cost Savings: By implementing TeCOPS for online payment processing and providing the echeck and credit/debit card options for Property Tax and Business License Renewals, and replacing the VCheck paper check processing method, TIC's actual annual cost savings totaled $6,200 by eliminating the following costs: ~ Paper check refund cost; ~ Blank check stock cost; ~ Ink Cartridges for printing paper checks; and ~ Cost of processing and mailing paper check refund payments. Service Enhancement Project: By providing detailed instructions, sample bills and check images, contact phone numbers and addresses on every webpage, we provide a worry free payment experience that will strengthen customer confidence. To better serve our customers, this implementation set the foundation for a TIC "One-Stop" center to pay a variety of TTC services, such as, personal property taxes, public health renewal fees, and payments for delinquent accounts as a result of referrals for collection from other County Departments. Plans are proceeding to add each of these online payment options to TeCOPS. PAGES
Quality and Productivity Commission 23 RD Annual Productivity and Quality Awards Program Navigating a New Course!
Date of Implementation/Adoption: November 2006 Project Status: Ongoing One-time only Did you submit this project before? Yes No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Executive Summary: Describe the project
More informationQuality and Productivity Commission 24 th Annual Productivity and Quality Awards Program Winning with Teamwork! 2010 APPLICATION WEB-WCMIS
Date of Implementation/Adoption: 12/14/2009 Project Status: Ongoing One-time only Did you submit this project before? Yes No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Executive Summary: Describe the project
More informationQuality and Productivity Commission 25 th Annual Productivity and Quality Awards Program Celebrating Pathways to Success!
Date of Implementation/Adoption: 01/04/2010 Project Status: X Ongoing One-time only Did you submit this project before? Yes X No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Executive Summary: Describe the project
More informationTitle of Project (Limited to 50 characters, including spaces): NAME OF PROJECT: INTERACTIVE VOICE RESPONSE (IVR) EXPANSION
Date of Implementation/Adoption: June 2010 Project Status: X Ongoing One-time only Did you submit this project before? Yes X No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Executive Summary: Describe the project
More informationQuality and Productivity Commission 22 ND Annual Productivity and Quality Awards Program The Power of Productivity
Quality and Productivity Commission 22 ND Annual Productivity and Quality Awards Program Date of Implementation/Adoption: March 2006 Project Status: Ongoing One-time only Did you submit this project before?
More informationQuality and Productivity Commission 25 th Annual Productivity and Quality Awards Program Celebrating Pathways to Success!
Date of Implementation/Adoption: October 28, 2008 Project Status: X Ongoing One-time only Did you submit this project before? Yes X No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Executive Summary: Describe the
More informationAnswers for Merchant Service RFP Questions
Answers for Merchant Service RFP Questions The Will County Treasurer s Office has received several questions concerning our RFP for Merchant Services and Credit Card Processing. Here are our replies. We
More informationNew Customer Workbook
UTAH GOVPAY: THE OFFICIAL PAYMENT SOLUTION FOR UTAH GOVERNMENT New Customer Workbook Extend the power of your website by taking payments online OVERVIEW Start Taking Payments in Days with Utah GovPay Features
More informationPhone: (541)447-5627 FAX: (541) 447-5628 Web Site: www.cityofprineville.com
City of Prineville 387 NE THIRD STREET PRINEVILLE, OREGON 97754 Phone: (541)447-5627 FAX: (541) 447-5628 Web Site: www.cityofprineville.com January 26, 2015 ADDENDUM # 3 - RFP# 1002-13-14 TITLE: Banking
More informationUneasy about getting started? Not to worry. SageLink Credit Union has trained employees to help you every step of the way.
Checking If you re like most young adults, you spend a lot of time thinking about money. How to get money? What to spend your money on? Where to keep your money in between? A MoneyLink Checking account
More informationELECTRONIC FUNDS TRANSFER GUIDE
ELECTRONIC FUNDS TRANSFER GUIDE ACH CREDIT METHOD Included inside is an application form and instructions. INTRODUCTION Job Service North Dakota (JSND) has developed a program to accept Unemployment Insurance
More informationOffice Relocation Planner Guide to Credit Card Processing
Office Relocation Planner Guide to Credit Card Processing Introduction The world of merchant services can be confusing, especially for businesses who have never accepted credit cards for payment before.
More informationRFP #226134. QUESTION AND ANSWERS Electronic Web and Payment Processing Services (as of 2/1/2013)
RFP #226134 QUESTION AND ANSWERS Electronic Web and Payment Processing Services (as of 2/1/2013) 1. Can the County provide information as to the annual volume of records and the types of systems in use?
More informationRESOLUTIONNO. POLICY FOR THE ACCEPTANCE OF DEBIT AND CREDIT CARDS FOR PAYMENT OF COUNTY GOODS AND SERVICES
~~JOJ RESOLUTIONNO. POLICY FOR THE ACCEPTANCE OF DEBIT AND CREDIT CARDS FOR PAYMENT OF COUNTY GOODS AND SERVICES WHEREAS, RCW 36.29.190, authorizes "the County Treasurer to accept credit cards, charge
More informationecheck.net Operating Procedures and User Guide
echeck.net Operating Procedures and User Guide Table of Contents Introduction... 4 What is echeck.net?... 4 Who can use echeck.net?... 4 Applying for echeck.net... 5 echeck.net Fees and Settings... 5 echeck.net
More informationD-40ES. Secure - Accurate - Convenient... 2014 D-40ES. Estimated Payment for Individual Income Tax
Government of the District of Columbia Office of the Chief Financial Officer Office of Tax and Revenue 2014 D-40ES DCE001I 2014 D-40ES Estimated Payment for Individual Income Tax Secure - Accurate - Convenient...
More informationCounty of El Paso Purchasing Department 800 E. Overland Room 300 El Paso, Texas 79901 (915) 546-2048 / Fax: (915) 546-8180 www.epcounty.
County of El Paso Purchasing Department 800 E. Overland Room 300 El Paso, Texas 79901 (915) 546-2048 / Fax: (915) 546-8180 www.epcounty.com ADDENDUM 1 To: From: All Interested Bidders Lucy Balderama, Inventory
More informationProfessional Development Grant Results Report Bridge Credit Union
Professional Development Grant Results Report Bridge Credit Union Results/Outcomes 1. State the goals and objectives of the professional development experience (as stated in your grant proposal to OCUF)
More informationUniversal ecommerce Solutions for Municipalities
Universal ecommerce Solutions for Municipalities To: Municipal Officials Re: Internet payments for your organization Dear Municipal Officials, Thank you for the opportunity to present, the Universal Collection
More informationInformation Architecture: State of Kansas Web Portal Redesign www.accesskansas.org Executive Summary
Executive Summary The state of Kansas Web portal (www.accesskansas.org) partners with state agencies to develop effective egovernment solutions. These solutions target citizens, businesses, and government
More informationTown & Country Federal Credit Union Visa CREDIT CARD AGREEMENT
Town & Country Federal Credit Union Visa CREDIT CARD AGREEMENT In this Agreement the words you and your mean each and all of those who apply for the card or who sign the application. Card means a Visa
More informationHow to Choose a Tax Preparer
How to Choose a Tax Preparer You must file a file a Federal income tax return on or before April 15, 2008 if your income is above a certain level. The amount varies depending on filing status, age and
More informationELECTRONIC FUNDS TRANSFER PROGRAM
ELECTRONIC FUNDS TRANSFER PROGRAM DE 27 Rev. 14 (7-14) (INTERNET) Front cover + 18 pages CU For Assistance If you have questions regarding the Electronic Funds Transfer (EFT) program, you may access the
More informationIUPay - Web-based Payments System for Multiple Departments Cheryl L. Shifflett, AAP, CTP Office of the Treasurer Indiana University
IUPay - Web-based Payments System for Multiple Departments Cheryl L. Shifflett, AAP, CTP Office of the Treasurer Indiana University ABSTRACT Indiana University is a decentralized system with 8 campuses
More informationOnline Presentment and Payment FAQ s
General Online Presentment and Payment FAQ s What are some of the benefits of receiving my bill electronically? It is convenient, saves time, reduces errors, bills don t get misplaced, allows you to receive
More informationAccount Setup & Online Giving
Account Setup & Online Giving 1. Go to gracechurch.us/giving. 2. From this screen, select Need an account? in the lower right corner of the gray box. 3. This will take you to the Create A New Account page.
More informationCash only businesses don't have to worry about third parties or fees associated with other payment options. Cons of accepting only cash:
Forms of Payment Accepting Cash Only Cash is the most commonly accepted and reliable form of payment for a business. Many small businesses operate as "cash only" merchants. Years ago this wouldn't have
More informationBanking 101 guide Banking can be confusing!
Banking 101 Guide Banking can be confusing! To make it easier, we ve compiled this guide and a list of common banking terms and definitions associated with Higher One and your Higher One checking account.
More informationQUESTIONS AND ANSWERS PROJECT #07 26 UNIFIED AND INTEGRATED ONLINE/INLINE CASHIERING SOFTWARE SYSTEM
QUESTIONS AND ANSWERS PROJECT #07 26 UNIFIED AND INTEGRATED ONLINE/INLINE CASHIERING SOFTWARE SYSTEM Date: June 4, 2007 To: From: Subject: All Prospective Respondents Houston Community College System,
More informationReference Guide to the Attorney Registration System
Reference Guide to the Attorney Registration System What is the Attorney Registration System? The Attorney Registration System allows attorneys to register for a secure user account. Upon registration
More informationBuy Here Pay Here & Lease Here Pay Here Software Buying Guide brought to you by:
Buy Here Pay Here & Lease Here Pay Here Software Buying Guide brought to you by: 7405 N Tamiami Trail Sarasota, FL 34243 800-654-4955 constellationauto.com Buy Here Pay Here Software Checklist General
More informationC. Application Service Provider (ASP): Web hosting arrangement of an application for a specific agency purpose or operation.
1 MISSISSIPPI DEPARTMENT OF FINANCE AND ADMINISTRATION ADMINISTRATIVE RULE PAYMENT BY CREDIT CARD, CHARGE CARD, DEBIT CARDS OR OTHER FORMS OF ELECTRONIC PAYMENT OF AMOUNTS OWED TO STATE AGENCIES The Department
More informationStep 1: Open a new account with us Visit any Busey branch to get started, or open your account online at busey.com.
Welcome to Busey Switch Kit We want to make your move to Busey as seamless as possible this Switch Kit gives you the tools you need to help ensure a smooth transition. Just follow these simple steps! Step
More informationAccount Information. Customer Authorization. Additional Comments
Direct Deposit Authorization To: (the Company ) Address 1: Address 2: Effective immediately, I Authorize and direct the Company to initiate credit entries to my Huron Community Bank account indicated below.
More informationBANKING 101. Consolidated Credit 5701 West Sunrise Boulevard Fort Lauderdale, FL 33313 1-800-210-3481 www.consolidatedcredit.org
BANKING 101 Consolidated Credit 5701 West Sunrise Boulevard Fort Lauderdale, FL 33313 1-800-210-3481 www.consolidatedcredit.org Congratulations on taking this important step to learn about issues dealing
More informationClosing Out Your Account
Closing Out Your Account PUBLICATION 74 DECEMBER 2015 BOARD MEMBERS (Names updated 2016) SEN. GEORGE RUNNER (Ret.) First District Lancaster FIONA MA, CPA Second District San Francisco JEROME E. HORTON
More informationTax Compliance Getting You Down? Atlantax Systems Will Pick You Up.
Tax Compliance Getting You Down? Atlantax Systems Will Pick You Up. Tax Professionals Working for You We are tax professionals it s what we do, it s all we do. We understand the challenges you face when
More informationFollow these easy steps to apply for an account by mail:
Open an optimizer +plus account online at synchronybank.com or call us at 1-866-226-5638 Follow these easy steps to apply for an account by mail: 1. All information is required unless otherwise indicated.
More informationMember Survey 2013 Results
Member Survey 13 Results How likely would you be to use a bill pay service that allows you to pay your bills online; move money to or from another financial institution; or complete a person to person
More informationTRANSFORMING THE PAYFLOW GATEWAY 09/06/2012
TRANSFORMING THE PAYFLOW GATEWAY 09/06/2012 AGENDA Review of Payflow gateway Preview of upcoming changes Merchant impact Partner impact What you need to do 2 REVIEW OF PAYFLOW 3 PayPal PAYMENT PRODUCTS
More informationBroker Registration Guide for TrustFunds Authentication A- B- C Registration Steps 1-2- 3-4
Broker Registration Guide for TrustFunds Authentication A- B- C Registration Steps 1-2- 3-4 Broker Authentication 1. From the TrustFunds website homepage, click Get Started Now to begin your Authentication
More informationTips on Managing Your Checking Account
Tips on Managing Your Checking Account How to Successfully Manage Your Checking Account By Liberty Check Printers Credit Union members have access to one of the most powerful checking account management
More informationFrequently Asked Questions:
Frequently Asked Questions: Electric Blue Rewards Checking and Qualifications 1. What are the rewards of Electric Blue Rewards Checking? 2.26% APY (Annual Percentage Yield) on balances up to $25,000 0.50%
More informationProcessing Solutions. One Source for All Your Processing Needs! www.mfsps.com
Processing Solutions One Source for All Your Processing Needs! Thank you for the opportunity to earn your Credit Card processing business. Our merchants expect and receive excellent service and the most
More information(Discover) financial solutions for your campus
(Discover) financial solutions for your campus WHO WE ARE One element of our shared course for success is to improve and empower higher education through choice from giving students and their families
More informationFollow these easy steps to apply for an account by mail:
Follow these easy steps to apply for an account by mail: 1. All information is required unless otherwise indicated. Federal law requires all financial institutions to obtain, verify, and record information
More informationDEFAULTED PROPERTY TAX REDUCTION PROGRAM IMPLEMENTATION INSTRUCTIONS/GUIDELINES
DEFAULTED PROPERTY TAX REDUCTION PROGRAM IMPLEMENTATION INSTRUCTIONS/GUIDELINES TABLE OF CONTENTS I. OVERVIEW OF DEFAULTED PROPERTY TAX REDUCTION PROGRAM II. III. IV. DEFINITIONS APPLICABILITY OF DEFAULTED
More informationQuality and Productivity Commission 27 th Annual Productivity and Quality Awards Program Saluting County Excellence
CHALLENGE Approximately 10,000 veterans have recently returned to Los Angeles County. With the wars ending, several thousand more veterans will be discharged in the years to come. With this, the demand
More informationCOLLEGE POLICY ON CREDIT/DEBIT CARD PAYMENT PROCESSING
COLLEGE POLICY ON CREDIT/DEBIT CARD PAYMENT PROCESSING Supersedes: None Date: March 17, 2014 I. PURPOSE To establish business processes and procedures for the processing of credit/debit card payments as
More informationD. DFA: Mississippi Department of Finance and Administration.
MISSISSIPPI DEPARTMENT OF FINANCE AND ADMINISTRATION ADMINISTRATIVE RULE PAYMENTS BY CREDIT CARD, CHARGE CARD, DEBIT CARDS OR OTHER FORMS OF ELECTRONIC PAYMENT OF AMOUNTS OWED TO STATE AGENCIES The Department
More informationUsing Banking Services
Teacher's Guide $ Lesson Six Using Banking Services 04/09 using banking services websites websites for banking services The internet is probably the most extensive and dynamic source of information in
More informationPayTrace, Inc. All Rights Reserved. Print R1, 8/2013. (888) 806-6545 support@paytrace.com
PayTrace, Inc. All Rights Reserved. Print R1, 8/2013. (888) 806-6545 support@paytrace.com https://paytrace.com Your Next Generation Payment Processing Solution Provider An Industry Leader Quick Facts Our
More informationTABLE OF CONTENTS. Introduction 3. General Guidelines for Successful Account Management 3. Managing Your Checking Account. 1.
TABLE OF CONTENTS Introduction 3 General Guidelines for Successful Account Management 3 Managing Your Checking Account 1. Check Register 2. Planning 3. Recording Your Transactions 4. Balancing Your Account
More informationChapter 40 - E-Commerce: Electronic Acceptance and Disbursement of State Funds/Benefits
Chapter 40 - : Electronic Acceptance and Disbursement of State Funds/Benefits 40.10 General Provisions 40.10.10 Policies in this chapter are minimum standards July 1, 2010 40.10.20 Authority for these
More information2016 FR-400M. Motor Fuel Tax Forms and Instructions
Government of the District of Columbia Office of the Chief Financial Officer Office of Tax and Revenue 2016 FR-400M Motor Fuel Tax Forms and Instructions Effective October 1, 2013, the District shall levy
More informationElectronic Checks: The Low-Risk, Low-Cost Way to Accept Online Payments
Electronic Checks: The Low-Risk, Low-Cost Way to Accept Online Payments By: Karen Kaukol Vice President, Product Corey Chao Director, ecommerce Product Management & Innovation Karen Davis ecommerce Product
More informationJordan Tax Service, Inc., does not warrant the accuracy of the information obtained from this presentation. This information is not offered as and
Jordan Tax Service, Inc., does not warrant the accuracy of the information obtained from this presentation. This information is not offered as and does not constitute legal advice and may not be legally
More informationCREDIT CARD PROCESSING AND MERCHANT SERVICES
CREDIT CARD PROCESSING AND MERCHANT SERVICES provides credit card processing and merchant services for a wide range of business types - including retail, e-commerce, professional services, restaurants,
More informationBUSINESS BANKING SWITCH KIT. Follow these simple steps to move your business checking relationship to 1st Source Bank.
BUSINESS BANKING SWITCH KIT Follow these simple steps to move your business checking relationship to 1st Source Bank. Did you know... You have a team of bankers at 1st Source ready to help make each of
More informationGiving Pricing and Merchant Account Information. Monthly Billing Pricing. Additional Merchant Account Fees
ServiceU Corporation 60 Germantown Court, Suite 202 Cordova, TN 38018 901.869.5000 FAX: 901.869.5010 Giving Pricing and Merchant Account Information The ServiceU giving system allows you to accept financial
More informationCity and County of San Francisco Request for Proposal (RFP) For Payment Gateway Services RFP#TTX2015-12
1. Might your office consider extending the submission deadline by two weeks? Can we request a due date extension from 1/5/2016 to 2/2/2016 due to the holidays? Large number of key technical employees
More informationTitle of Project (Limited to 50 characters, including spaces): NAME OF PROJECT: PALLIATIVE CARE PROGRAM
Date of Implementation/Adoption: July 1, 2009 Project Status: X Ongoing One-time only Did you submit this project before? Yes X No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Executive Summary: Describe the project
More informationThe Opportunity to Get the Best of All Worlds
Hybrid Infrastructure Presents The Opportunity to Get the Best of All Worlds Hybrid Hosting Experts What Hybrid Hosting Can Mean To Your Organization Hybrid cloud and hybrid hosting have moved to the forefront
More informationAccounting & Finance Solutions
Did you get into business to crunch numbers? We didn t think so. iprocess Online crunches all your numbers more quickly and cost effectively than you ever could, providing a comprehensive portfolio of
More informationa CyberSource solution Merchant Payment Solutions
a CyberSource solution Merchant Payment Solutions 1 Simplifying Payments Safe and reliable payment processing is essential to your business. Authorize.Net, a leading payment gateway since 1996, provides
More informationPOLICY SECTION 509: Electronic Financial Transaction Procedures
Page 1 POLICY SECTION 509: Electronic Financial Transaction Procedures Source: NDSU President NDSU VP for Finance and Administration NDSU VP for Information Technology A. Purpose / Rationale Many NDSU
More informationColorado Income Tax Withholding Tables For Employers
DR 1098 (12/12/14) Colorado Income Tax Withholding Tables For Employers What s Inside? Electronic Filing Information Filing periods and requirements effective January 1, 2015 Income Tax Withholding Tables
More informationIntroduction to Mortgage Lending
Many experts think that credit unions have a high potential for greater growth in the mortgage lending area. In this chapter we explain the development of mortgage lending at credit unions, how mortgage
More informationCost-Reducing Initiatives and New Technologies in Electronic Tax Payments
Cost-Reducing Initiatives and New Technologies in Electronic Tax Payments Tuesday, August 12 th, 2008 Federation of Tax Administrators Technology Conference August 10-13, 2008, Chicago, Illinois By David
More informationSWITCH KIT. An easy step-by-step kit to help you move to your new local bank
An easy step-by-step kit to help you move to your new local bank A STEP-BY-STEP GUIDE 1 OPEN YOUR ACCOUNTS. Don t know what type of account to open? Our friendly customer service representatives will help
More informationElectronic and Plastic Options
Enhancing Financial Transaction Efficiency: Electronic and Plastic Options Merl Hackbart, Dwight Denison & Wie ie Yusuf Many payments that traditionally were made by cash or check are now being made electronically
More informationCity of Kansas City, Missouri - Revenue Division WAGE EARNER RETURN EARNINGS TAX. (816) 513-1120 www.kcmo.org/revenue Middle Name:
Phone: E-file: First Name: SSN: (816) 513-1120 www.kcmo.orgrevenue Middle Name: Last Name: Street Address: Unit: Account ID: City: State: ZIP: Period From: Period To: 1. Enter "X" in box if amended return
More informationHow Do I Understand Credit Card Processing Fees?
How Do I Understand Credit Card Processing Fees? Credit card processing rates and fees are often misunderstood and confusing, so we are committed to helping you understand the various costs associated
More informationStandards for Business Processes, Paper and Electronic Processing
Payment Card Acceptance Information and Procedure Guide (for publication on the Treasury Webpages) A companion guide to University policy 6120, Payment Card Acceptance Standards for Business Processes,
More informationFREE REPORT: Don t Be Embarrassed It Is NOT Your Fault!
FREE REPORT: The Top 5 Tax Secrets The IRS Doesn t Want You To Know And How To Use Them To Reduce Your Stress And Save You Money ESPECIALLY During Tough Economic Times Guaranteed! Dear Taxpayer, Believing
More informationOregon County Credit Card Use
Oregon County Credit Card Use May 26, 2015 Good afternoon Co Chairs Steiner Hayward and Smith and members of the Subcommittee. I am Mary Stern and I am a policy manager for the Association of Oregon Counties.
More informationContractor Alert Reporting Database Manual
Contractor Alert Reporting Database Manual May 29, 2014 TABLE OF CONTENTS I. INTRODUCTION 1 II. III. IV. CRITERIA FOR PLACING A CONTRACTOR IN CARD SUPPORTING DOCUMENTATION FOR CARD PLACEMENT PLACING A
More information4-H Bank Account & Treasurer s Record
4-H Bank Account & Treasurer s Record 4-H Club Club Leader Club Treasurer Club Account Number_ 4-H Club Year Issued in furtherance of Cooperative Extension work, Acts of May 8 and June 30, 1914, in cooperation
More informationImportant Features of an Ecommerce Website
Important Features of an Ecommerce Website There are some important ecommerce site features you should consider which will ensure you re your ecommerce platform will provide excellent usability and accessibility
More informationACS Technologies/ServiceU Information Sheet for Credit Card and ACH/EFT
ACS Technologies/ServiceU Information Sheet for Credit Card and ACH/EFT ACS Technologies has partnered with ServiceU to take the pain and confusion out of the process of setting up your Web site to accept
More informationHow to use the AES ecommerce Site for the Limited Urban Commercial Landscape Fertilizer Applicator (LF) certificate
How to use the AES ecommerce Site for the Limited Urban Commercial Landscape Fertilizer Applicator (LF) certificate The URL for the site is: https://aesecomm.freshfromflorida.com/. A brief overview of
More informationTired of running to the post office and the bank to get your customers payments
Getting Paid With QuickBooks Payments APPENDIX E Tired of running to the post office and the bank to get your customers payments into your bank account? Fortunately, Intuit s new electronic payment subscription
More informationRFP-142220 Credit and Debit Card Processing Services. Addendum 1 Solicitation Inquiries and Responses
1. 2.8.2 states that Contractor must provide references of at least three customers that have Accela and Accela Citizen Access integrations in production. Would there be any possibility to have this mandatory
More informationGlobal Internet Payment Processing Solution....expand your processing
Global Internet Payment Processing Solution...expand your processing Global Internet Payment Processing Solution Fast Easy Secure Convenient ecomm from emerchantpay is an end to end software solution hosted
More informationPrepaid Debit Card FAQs (FAQs with an asterisk appear in the prepaid cardholder collateral piece.)
Prepaid Debit Card FAQs (FAQs with an asterisk appear in the prepaid cardholder collateral piece.) Has Bellco partnered with a prepaid debit card vendor? Yes. Bellco has partnered with The Members Group
More informationThe Comprehensive, Yet Concise Guide to Credit Card Processing
The Comprehensive, Yet Concise Guide to Credit Card Processing Written by David Rodwell CreditCardProcessing.net Terms of Use This ebook was created to provide educational information regarding payment
More informationREFERENCE MANUAL REVENUE CYCLE
9-1 INTRODUCTION Organizations obtain revenue from a wide range of sources and must maintain information regarding revenue for effective accounting and control. Every organization has the responsibility
More informationOregon s Experience Accepting Online Credit and Debit Payments
Oregon s Experience Accepting Online Credit and Debit Payments Statistical Charts and Examples Page 1 of 8 How Oregon s Case Validation Works Semi-Technical Speak As part of their process, a vendor using
More informationFailure to follow the following procedures may subject the state to significant losses, including:
SUBJECT: Policy and Procedures PAGE: 1 of 5 INTRODUCTION During fiscal year 2014, State of Wisconsin agencies accepted approximately 6 million credit/debit card payments through the following payment channels:
More informationFINANCE. Annual Fiscal Plan. Original. Actual
FINANCE Description The Director of Finance is charged by State law with all duties mandated for the constitutional offices of the Treasurer and Commissioner of Revenue as prescribed by the Code of Virginia
More informationFraud Protection, You and Your Bank
Fraud Protection, You and Your Bank Maximize your chances to minimize your losses Presentation for Missouri GFOA April 2011 By: Terry Endres, VP, Government Treasury Solutions Phone: 314-466-6774 Terry.m.endres@baml.com
More informationGLOSSARY OF MOST COMMONLY USED TERMS IN THE MERCHANT SERVICES INDUSTRY
GLOSSARY OF MOST COMMONLY USED TERMS IN THE MERCHANT SERVICES INDUSTRY Acquiring Bank The bank or financial institution that accepts credit and/or debit card payments for products or services on behalf
More informationHow To Get A Credit Union Credit Card
the TELLERThird Quarter 2015 INSIDE 2 Tips to Protect Your Personal Account Information 3 Drive Happy off the Lot 4 Mobile Check Deposit is on the Way Student Loans Can Help Fill the Gap 5 Picture Your
More informationRemote Deposit Capture: The Future of Check Processing BB&T Webinar March 28, 2007 Q&A Session
Remote Deposit Capture: The Future of Check Processing BB&T Webinar March 28, 2007 Q&A Session Q. What types of checks are eligible for remote deposit capture? A. All checks drawn on US banks are eligible
More informationN-CAP Users Guide Everything You Need to Know About Using the Internet! How Electronic Payment Works
N-CAP Users Guide Everything You Need to Know About Using the Internet! How Electronic Payment Works How Electronic Payment Works By Jennifer Hord When it comes to payment options, nothing is more convenient
More informationEase-E-Club Client Management Software by Computerease
Ease-E-Club Client Management Software by Computerease Bluefin Payment Setup and Processing The Bank Export, Point of Sale and Client file are integrated with Bluefin Payment Systems: http://bluefin.com/computerease.
More informationSummary of Significant Revisions to the Accounting Procedures Manual For the Public Schools in the State of West Virginia
1-3 Not Specifically Addressed School personnel do not have statutory authority to enter into contracts or obligate board funds. Schools are not separate legal entities. 1-3 Not Specifically Addressed
More informationVirginia Tax Refund Debit Card Frequently Asked Questions for the Virginia Banking Community
Virginia Tax Refund Debit Card Frequently Asked Questions for the Virginia Banking Community Background and Scope Effective January 2013, tax refunds will be issued through a direct bank deposit or through
More informationCity of Appleton and Outagamie County RFP for Credit/Debit Card Processing Services. Vendor Questions/Answers
1. Section 2.5: For those sections of business that credit card fees will be merchant absorbed, will settlement be gross or net funds? City of Appleton and Outagamie County (Both): Net of fees 2. Section
More informationOur 24 tips to get you trading online in 24 hours
Our 24 tips to get you trading online in 24 hours With e-commerce growing by 14% this year in the UK and online shopping figures at an all time high, there has never been a better time to set your business
More information