Ministry of Communication Subscribers Service Sector The Services Provided to Customers by The Subscribers Services Sectors 145 KD

Transcription

1 Ministry of Communication Subscribers Service Sector The Services Provided to Customers by The Subscribers Services Sectors N Type of service Fees Notes 1 Install new telephone line (houses) 65 KD 2 Install new telephone line (commercial) 145 KD 3 Install new telephone line (chalets) Annual subscription (houses) 30 5 Annual subscription (commercial) 6 Changing from commercial subscription to house subscription no fees subscription difference 7 Changing from house subscription to commercial subscription 40 KD subscription difference 8 Moving telephone line (houses) 30 KD 9 Moving telephone line (commercial) 70 KD Conceding telephone number (houses) Conceding telephone number (commercial) Change telephone number ( houses +commercial) Modify subscripor's name (houses) Modify subscripor's name (commercial) Cancel telephone service (houses + commercial) Terminate Temporary service (houses + commercial) 35 KD 75 KD 35 KD 5 KD 5 KD no fees no fees subscription difference subscription difference 17 Reinstate Terminated Temporary service (houses + commercial) no fees

2 Terminate pager service (houses + commercial) Reinstate pager service (houses + commercial) Reinstall 90 days before the termination data (houses) Reinstall 90 days before the termination data (commercial) Services package service Triple call service call hold service Wake up service Number selector service International call block service Call transfer service Number shortcut service Operator key installation Operator Brach installation Withdraw detailed bills Deed of release (DSL) service Telegram service 15 KD 15 KD 30 KD 70 KD 15 KD 30 KD 13 KD 8 KD 20 KD no fees 20 KD 8 KD 30 KD 10 KD 250 Fils no fees no fees -

3 Services Package Service It is a service that gives the subscriber the ability to control the following additional services (Auto transfer service number shortcuts calls hold international call block triple call incoming calls transfer alarm and wakeup call detectors). 1. Coming to the telephone section of the subscripors number (customer services). 2. Submitting the required documents. 3. Payment of fees. 4. Installing services to subscriber's number. 1-15KD installation fees. 2-10KD annual subscription. Telephone section of the subscriber.

4 Reinstate Pager Service It is a service to whom wishes to reinstate pager service to telephone line. 1. Copy of civil ID. 2. Copy of deed of release. 3. Presence of concerned person. 1. Coming to the telephone section of the subscriber number (customer services). 2. Submitting the required documents. 3. Payment of fees. First: houses and flats: - Kuwaiti: 15 KD - Non_Kuwaiti: 500 KD cash guaranty. Second: shops and commercial companies: cash or bank guaranty. Telephone section of the subscriber.

5 Reinstall Accurately Suspended Telephone Line Service This service is provided after a telephone line is suspended due to accretion of unpaid fees that exceed 60 days from the date of suspiration so it is re-instated often the due fees payment. 3- Copy of commercial signature ratification license for stones. 4- Copy of lease contract for flats and commercial stores and civil ID number for the commercial stones. 1- Go to telephone section of the subscriber. 2- Submitting the required documents. 3- Fill new install form. 4- Pay fees. 5- Book a date for installation and installation division by inspection form. First: houses and flats: - Kuwaiti: 1- Stamp 5KD 2- Installation 30KD 3- Annual subscription 3KD - Non_Kuwaiti: 1- Stamp 5KD 2- Installation 30KD 3- Annual subscription 30KD 4- International call insurance 500KD Second: shops and commercial companies: Kuwaiti: 145 KD Non_Kuwaiti: 1- Without pager 145 KD 2- With pager 1145 KD or bank guaranty.

6 Telephone section of the subscriber.

7 Reinstall Accurately Suspended Telephone Line Service This service provided to the subscriber who requests an additional new telephone line where there is no technical capacity in the cable to add. 2- Deed of release. 1- Submitting the required documents. 2- Reference to cable Denison in case an additional line exists. 3- Reference to telephone network administration line in case there is no telephone line and to pay cable fees 150 KD KD. 2- Stamp 5KD. Subscribes services sector and telecommunication sector (telephone network administration). Telephone section of the subscriber.

8 New Telephone Line Installation Service This service is provided to houses and flats to all areas in Kuwait and any citizen or resident. 3- Copy of commercial signature ratification license for stones. 4- Copy of lease contract for flats and commercial stores and civil ID number for the commercial stones. 1- Go to telephone section of the subscriber. 2- Submitting the required documents. First: houses and flats: - Kuwaiti: 1- Stamp 5KD 2- Installation 30KD 3- Annual subscription 3KD - Non_Kuwaiti: 1- Stamp 5KD 2- Installation 30KD 3- Annual subscription 30KD 4- International call insurance 500KD Second: shops and commercial companies: Kuwaiti: 145 KD Non_Kuwaiti: 1. Without pager 145 KD 2. With pager 1145 KD or bank guaranty. Telephone section of the subscriber.

9 Change Subscribers Name Service It is service to those who want to change the name of the service subscriber to another upon the request of both parties and the new subscriber is the one responsible for the telephone line after completing the procedures. 3- Signature of both parties on the subscribers name change. 4- Residence certification for the house (or house own by subscriber). 1- Go to telephone section of the subscriber. 2- Submitting the required documents. 3- Pay fees. 4- Change subscribers name. First: houses and flats: - Kuwaiti and Non-Kuwaiti 1-30 KD for ( changing the name) 2-5 KD for stamp. Subscription deference Second: shops and commercial companies: - Kuwaiti and Non-Kuwaiti 3-70 KD for ( changing the name) 4-5 KD for stamp. Subscription deference Where to get the service : Telephone section of the subscriber.

10 Change Telephone Number Service This service is provide to subscriber because of some special problem with the telephone after placing the previous number under telephone observation for ten days. 3- Name change request letter signed by the concerned person. 1- Go to telephone section of the subscriber. 2- Submitting the required documents. 3- Enactment of telephone observation for ten days. 4- Report of telephone often passing the period observation them change the names. 5- Payment of fees at the registers. 6- Change number. 30 D Subscription deference. Telephone section of the subscriber.

11 Suspension of Telephone Service It is service to suspension in case they move from one area to another or if a resident who leaves the country indefinitely they ask for suspension the telephone service. 3- Copy of commercial signature ratification license for stones. 4- Copy of lease contract for flats and commercial stores and civil ID number for the commercial stones. 1- Go to telephone section of the subscriber. 2- Submitting the required documents. 3- Fill service suspension form. 4- Pay fees. 5- Suspension of service number. Pay all due charges and subscription differences. Telephone section of the subscriber

12 Telephone Maintenance Service It is service where damages and complains are reported by subscribers installing new line relocating lines and repairing damages inside telephone section. There are no documents required. The subscribers submit the number of damaged telephone line to the inspection and complains employee to find the causes of damage. There are no fees. Telephone section of the subscriber.

13 Telephone Maintenance Service (Maintenance and Installations) It is service for telephone related damages, new telephone lines installations and relocations. There are no documents required. There are three cases. 1- New line installations. 2- Relocations of telephone line. 3- Damages main lenience. There are no fees. Telephone section of the subscriber.

14 Exchange Sorting It is service provided to citizens after exchange sorting and providing telephone service for each exchange. 3- Copy of commercial signature ratification license for stones. 4- Copy of house deed. 5- A letter addressed to the ministry from the municipality. 1- Telephone section telephone network administration. 2- Submitting the required documents. 3- Fill reinstate telephone line form. 4- Pay fees KD for each part of sorted exchange.. - Telephone sector telephone network administration. Shuwaikh Kanadadry Street behind Algamam in front of Honda garage

15 Detailed Billing Service It is service provided to subscribers with pages service to know the number of outgoing calls made from their phones per month and their charges. 1- Submitting the required documents. 2- Pay fees of stamps for requested month at the cashier. 250 fils per stamp. Telephone section of subscribers.

16 Disconnection Service (Temporary) It is service that the subscribers benefit from in case of travel or absence from house for long periods to protect the telephone line from manipulation of the services remains in the telephone account as the ministry's fees from the subscribers. 1- Go to the telephone section. 2- Submitting the required documents. There are no fees. Telephone section of subscribers.

17 Pager Suspension Service It is service for those who wish to discount the pager form their telephones to prevent manipulation. 3- Presence of concerned person. 1- Go to the telephone section 251Submitting the required documents. 252Pay fees at the cashier. 15KD. Telephone section of subscribers.

18 Cable Extension Service It is service for those who wish to discount the pager form their telephones to prevent manipulation. 2- A letter addressed to the ministry from the municipality. 3- The general location layout. A new system will be implant that does not require documents in all telephone section. 1- Submitting the required documents. 2- Assign a date with the concerned person for the technical scan. 3- Calculate the cost of technical scan for the concerned person to pay. 4- Pay fees. 5- Assign a date for execution after completing the required procedures. 6- The concurred person gets the requested telephone service. According to technical scan. Shuwaikh Indutrial area airport Street beside Algamam Company.

19 Exterior Line Relocation Service It is service of relocating a telephone line from one area to anther provided that the relocation in the same telephone section. 3- Copy of commercial signature ratification license for stones. 4- Copy of lease contract for flats and commercial stores + civil number for commercial stores. 1- Go to the telephone section 2- Submitting the required documents. 3- Pay fees at the cashier. 4- Reference to cable section. First: houses and flats: - Kuwaiti and Non-Kuwaiti - 30 KD for *Subscription deference Second: stores and commercial companies: - Kuwaiti and Non-Kuwaiti - 70 KD Telephone section of subscribers.

20 Internal Number Relocation Service It is service of relocating a telephone line from one area to anther in same house. 3- Copy of lease contract 1- Go to the telephone section 2- Submitting the required documents. 3- Pay fees at the cashier. 15KD. Telephone section of subscribers.

21 Similar Digits Telephone Numbers Service It is for subscribers to get numbers with similar digits to memorize and dial easily. 1- Go to the telephone section 2- Submitting the required documents. 3- Pay fees. 4- Insert services on the subscriber's telephone. Golden: 5 to 6 similar digits (500 KD). Silver: 4 or 3 similar digits (300 KD). Bronze: 3 or 2 similar digits or digits by 2 digits (150 KD). Telephone section of subscribers

22 1800 Service It is a commercial operator service requested by particular sectors like compares institutions and governmental sectors. 1- A letter addressed to the undersecretary to request the service. 2- Go to liberation tower choose the number and fill the service request form. 3- Submit service request and pay the fees of the commercial services in the ministry of communication. 1- Get letter addressed to the undersecretary to request the service with number wished to connect to Submitting the required documents. 4- Pay fees. 5- Insert services on the subscriber's telephone. Golden: 4000 KD. Silver: 3000 KD. Bronze: 2000 KD. Regular: 1000 KD Note: The prices include: 1- Annual subscription 450 KD. 2- Installation 450 KD. 3- Registration: 100 KD. Commercial services account. The ministry and the liberation tower.