Monitor All Employee Activity Across PCs, Laptops & the Internet
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1 Monitor All Employee Activity Across PCs, Laptops & the Internet Paul Down, Director EMEA. SpectorSoft Corp. 24 October 2012
2 Agenda Introductions About SpectorSoft Prominent business challenges How you can address these challenges? User Activity Monitoring Legal aspects of Monitoring Summary Questions spectorsoft.com 2
3 Introductions SpectorSoft & Frontier technology spectorsoft.com 3
4 About SpectorSoft The Most Comprehensive Computer, Internet and smartphone monitoring solutions for corporate, government, education and home users. spectorsoft.com 4
5 About SpectorSoft The Most Comprehensive Computer, Internet and smartphone monitoring solutions for corporate, government, education and home users. Established 1998 with 110+ employees HQ in Vero Beach, Florida Offices in West Palm Beach, Florida, USA and Guildford, Surrey, UK Investors: SpectorSoft is privately held by individual investors and VC s. Over 550,000 consumer customers & 60,000 corporate customers spectorsoft.com 5
6 Our Customers Corporate / Government / Education Royal Society of Chemistry spectorsoft.com 6
7 Prominent Business Challenges Security & Data Loss Prevention (DLP) Productivity & Bandwidth Usage spectorsoft.com 7
8 Security & DLP Challenges CISO & Analyst forum 2012, London. The top 5 issues: Bring your own device (BYOD) Big data External threats Data Loss Prevention (DLP) Negative PR CISOs have said that: You can t stop the persistent intruders getting in You can t stop the data leaving your organisation Only 15% of their companies data is truly secure >80% of staff take data with them when they leave. Cost of breach = Fines + Company value impact spectorsoft.com 8
9 Security & DLP Challenges As long as data is collected, there will be people who will lose it, or be willing to break the law to obtain it. Andrew Jaquith, Forrester Research Economic recession drives data breaches as fraud increases Not just a public sector problem largest ever breach 45m+ credit card records in Estimated cost 2.63m New laws serious breaches can land executives with huge fines or even a prison sentence Serious negative PR resulting in major damage to reputation CISOs under pressure to reduce or contain the number of incidents spectorsoft.com 9
10 Productivity & Bandwidth Challenges According to employment law firm Peninsula, 233 million hours are lost every month as a result of employees wasting time on social networking. BBC News Social Networking striking the balance between flexibility and overregulation Logged in doesn t necessarily mean active Abuse potential for chat / IM services Bandwidth pressures due to unauthorised streaming / download activity Google is now a business critical tool, but it is also a major distraction Mobile devices offer many of the same capabilities as PCs Homeworking reduces costs ONLY if the employee is productive. spectorsoft.com 10
11 Any company that needs to: Improve productivity, utilise network bandwidth more effectively, reduce the risk of IP theft /leakage of confidential information & protect it s Brand and reputation. Examples of how needs can vary across industries include: Healthcare Compliance requirements for patient privacy, legal accountability & liability Banking/financial Heavily regulated, requires monitoring of communications & transactions Law Enforcement Identify PC/Internet abuse, corruption, monitor probationers & sex offenders Education The Need to Monitor Monitor student IM, webmail, Internet use and use of proxy servers to bypass security Telecommunications Excessive use of Internet for non-work related purposes, social network & streaming abuse, monitoring remote workers and usage of confidential information spectorsoft.com 11
12 How you can address these challenges? spectorsoft.com 12
13 Monitor & Manage with SPECTOR 360 Monitor Data loss Legislation compliance Work ethic & attitude good/bad Productivity Bandwidth usage Inappropriate /illegal activity Personal chat/ /im abuse Best practice Remote workers Manage Quickly identify & react Ensure & prove compliance Reward & educate work ethics Drive behaviour & increase output Manage valuable bandwidth Proof in disciplinary actions Discourage inappropriate IM usage Streamline processes & procedures Encourage homeworking, but set expectations & review productivity spectorsoft.com 13
14 Monitor & Manage with SPECTOR 360 Manage Quickly identify & react to data loss Ensure & prove compliance Reward & educate work ethics Drive behaviour & increase output Manage valuable bandwidth Proof in disciplinary actions Discourage inappropriate IM usage Streamline processes & procedures Encourage homeworking, but set expectations & review productivity Business Benefits Minimise financial loss Reduce risk for senior management Motivation & retention Increased productivity Sweating your assets Speeds up disciplinary processes Better Productivity / less HR issues Improved business efficiency Reduced costs & staff retention spectorsoft.com 14
15 Product Portfolio spectorsoft.com 15
16 Product portfolio corporate SPECTOR 360 Company-Wide Monitoring and Surveillance Software SPECTOR CNE Individual investigation tool for suspected cases of abuse eblaster Mobile Remote monitoring of smartphone location, text, call & web activity spectorsoft.com 16
17 SPECTOR 360 The Most Advanced Monitoring Software Centralised Management Monitor Analyse Search Investigate Report Discreet snapshot or sequential recording of all employee screen activities, files touched & keystrokes typed Identify trends and patterns of behavior across company, department, group or individual Find anything, including files touched, s sent or received, websites visited, IM chats and keywords Forensic level investigation. What, who and when? What s happening now? What s already happened? Contextual recording before, during and after. Set-up automatic alerts, fully customisable and powerful reporting functionality, automatic management reporting
18 SPECTOR 360 Company-Wide Monitoring and Surveillance Software Monitor All User and User Group Activity Across PCs, Macs, Laptops, and the Internet. Online searches sent/received Document tracking Chat & IM File transfers Websites visited & Web Filtering Network usage Applications used Keystrokes typed User activity Screen activity / inactivity
19 Typical SPECTOR 360 Deployment
20 Legal Aspects of Monitoring spectorsoft.com 20
21 Is user monitoring legal? Yes, provided it is clearly outlined in the Corporate Acceptable Use Policy* Free template policies are available to download, customise and use from: *Statement correct in the United Kingdom, check local laws
22 Summary Data leakage occurs on corporate-owned equipment ( /webmail/im/usb/print...) Traditional DLP solutions are rarely implemented company-wide to lock down devices. Monitoring activity on your devices removes any doubt and provides forensic level-evidence of a leak.
23 Questions?
24 Monitor All Employee Activity Across PCs, Laptops & the Internet Paul Down, Director EMEA. SpectorSoft Corp. 24 October 2012
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