TRBOnet Enterprise 3.0

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1 TRBOnet Enterprise 3.0 Installation and Configuration Guide

2 TRBOnet Enterprise Installation and Configuration Guide 2 Contents: Architecture Overview Architecture Overview System Diagram Data Storage 3 2. TRBOnet Remote Dispatcher Functional capabilities System Requirements Installation 6 To install TRBOnet Remote Dispatcher: Launching TRBOnet Dispatcher Console 12 To Launch TRBOnet Dispatcher Console: 12 Configuring Connection to the TRBOnet RadioServer 12 To configure connection to the TRBOnet RadioServer 12 TRBOnet RadioServer System Requirements Master Radio Requirements Installation 16 To install TRBOnet RadioServer: 16 Installing Prerequisite software 16 To install Microsoft SQL Server Installing MOTOTRBO USB Drivers and MOTOTRBO CPS 16 To install MOTOTRBO USB RNDIS Driver: 17 To install MOTOTRBO USB Multi-Channel Device Driver: 17 To install MOTOTRBO CPS: 17 To test MOTOTRBO installation: 18 To create an administrative account to run TRBOnet RadioServer or TRBOnet Agent: 18 Installing TRBOnet RadioServer 22 To Install TRBOnet RadioServer 22 Creating TRBOnet RadioServer Database 27 To create TRBOnet RadioServer database: 28 Upgrading TRBOnet RadioServer Database 30 To upgrade TRBOnet RadioServer database Configuring TRBOnet RadioServer 32 To open TRBOnet Enterprise v3.0 Server Configurator: 32 To configure TRBOnet RadioServer: 32

3 TRBOnet Enterprise Installation and Configuration Guide 3 Configuring Connection to the TRBOnet RadioServer Database 33 To configure connection to the TRBOnet RadioServer database: 33 Installing and running TRBOnet RadioServer Service 35 To install TRBOnet RadioServer Service: 35 To run TRBOnet RadioServer Service: 37 Configuring Radio Network and Master Station(s) connected to Server PC 40 To configure radio network parameters: 41 Radio network ID and radio groups ID 42 Ports for ARS, GPS, Text messages and Telemetry 44 Master Stations 45 To add a master radio or repeater: 46 To configure a master radio do one of the following: 47 To configure a master radio's advanced Settings 48 To configure a remote master radio do one of the following: 49 To configure a remote master radio's advanced Settings 50 To configure a repeater do one of the following: 51 To configure repeater's advanced Settings 52 Privacy 53 To configure a repeater's slots 56 To configure a connect plus controller do one of the following: 57 To configure analogue master radios: 58 Configuring GPS, ARS and Telemetry tools 60 To configure TRBOnet RadioServer GPS, ARS and Telemetry parameters: 61 Advanced GPS options 65 To set the parameters for a repeater 66 To set the parameters for a Mobile Radio 66 To set the parameters for a portable radio 67 Configuring Remote Agents 68 To configure remote agents: 69 To add a remote agent 70 To edit a remote agent 70 To delete a remote agent 70 To test a remote agent's availability 70 Configuring network parameters 71 To configure network parameters: 71 Configuring advanced settings 73 To configure advanced settings: 73 Configuring SIP interconnect 75

4 TRBOnet Enterprise Installation and Configuration Guide 4 Programming the master radio 76 Programming portable radios 78 To configure SIP 80 To configure SIP Interconnect with a hardware (software) pbx or a SIP account 80 Advanced SIP settings 82 License Information 82 TRBOnet Agent System Requirements Installation 85 To install TRBOnet Agent: 85 Installing MOTOTRBO USB Driver and MOTOTRBO CPS 85 To install MOTOTRBO USB Driver: 85 To install MOTOTRBO CPS 86 To test MOTOTRBO installation 86 To create an administrative account to run TRBOnet RadioServer or TRBOnet Agent: 86 Installing TRBOnet Agent 90 To Install TRBOnet Agent Configuring TRBOnet Agent 96 To open TRBOnet.Enterprise v3.0 / Agent Configurator: 96 To configure TRBOnet Agent: 96 Configuring Radio Network and Master Station 96 To configure radio network parameters: 97 Radio network ID and radio groups ID 98 Ports for ARS, GPS, Text messages and Telemetry 100 Master Stations 101 To add a master radio or repeater: 102 To configure a master radio do one of the following: 103 To configure a master radio's advanced Settings 104 To configure a remote master radio do one of the following: 105 To configure a remote master radio's advanced Settings 106 To configure a repeater do one of the following: 107 To configure repeater's advanced Settings 108 Privacy 109 To configure a repeater's slots 112 To configure a connect plus controller do one of the following: 113 Configure Network Parameters 113 To configure Network parameters 114 Configure Advanced settings 115

5 TRBOnet Enterprise Installation and Configuration Guide 5 To configure Advanced Settings 116 To configure analogue master stations: 117 Installing and starting TRBOnet Agent Service 120 To install TRBOnet Agent Service: 120 To run TRBOnet Agent Service: 122 License Information 125 TRBOnet Quick Support 126 How to use TRBOnet Quick support: 126 About the Company 128 Contact Details 128 Feedback 128 Copyright 128

6 TRBOnet Enterprise Installation and Configuration Guide 1 ARCHITECTURE OVERVIEW 1.1. Architecture Overview TRBOnet Enterprise includes three following logical components: Server software (TRBOnet RadioServer), which implements the MOTOTRBO protocols, manages dispatchers, subscriber radios and stores data. Client tool (TRBOnet Remote Dispatcher), which presents data from TRBOnet RadioServer. Remote agent (TRBOnet Agent), which directs data from a remote master station to the server and back. The remote TRBOnet Agent is a gateway between the radio network and the IP network. It transfers all data from the radio network to the server via IP and all the commands from the server to the radio network. Remote agents provide uniting geographically dispersed spots in one radio network. The client and server software can be installed on any desktop computer running Windows 7, Windows Vista or Windows XP SP3 operating system.

7 TRBOnet Enterprise Installation and Configuration Guide System Diagram TRBOnet Enterprise operates as presented on the picture below: TRBOnet schema The TRBOnet RadioServer connects to subscriber radio stations through Master Radio (Master Device). Master Radio is connected to a computer via USB. The communication between the TRBOnet Remote Dispatcher and TRBOnet RadioServer is carried out via TCP/IP protocol. The communication between the Radio server and user's radio stations is carried out via UDP/IP protocol. TRBOnet Remote Dispatchers can simultaneously connect to one TRBOnet RadioServer only. To connect to a TRBOnet RadioServer from TRBOnet Remote Dispatcher, you need to specify the IP Address (or network name) of the computer running the server and access credentials (login and password). For more information on connection, see Configuring Connection to TRBOnet RadioServer. TRBOnet RadioServer manages communication with a defined set of subscriber radios. Each radio station must be registered with the TRBOnet RadioServer via a TRBOnet Remote Dispatcher. At registration, you will need to specify a radio station ID (its unique identifier). In order to transfer ARS, GPS and Telemetry, you must also specify the Master Radio ID in the subscriber radio configuration. For more information on configuration, see TRBOnet RadioServer Configuration Note: Administrative privileges are required to register radio stations with the TRBOnet RadioServer. The default administrative login and password are admin/admin.

8 TRBOnet Enterprise Installation and Configuration Guide Data Storage All system information including events of all types, information on radio stations and dispatchers, is stored in a Microsoft SQL Server 2005/2008 database. Microsoft SQL Server can be installed on the same computer where RadioServer resides, or you can install the server and create repository database on another computer. The data storage high level structure is presented on the picture below: TRBOnet RadioServer High Level Schema When configuring TRBOnet RadioServer, the user must specify SQL Server connection parameters including IP Address or Computer Name of the SQL Server, name of the repository database, and access credentials (login and password) if required. For more information on Microsoft SQL Server installation and repository database configuration, see Installing prerequisite softwareand Creating TRBOnet RadioServer Database. NOTE: Audio files are stored in the SoundArchive subfolder, that is, on the hard drive outside of the repository database.

9 TRBOnet Enterprise Installation and Configuration Guide 4 2. TRBOnet REMOTE DISPATCHER 2.1. Functional capabilities General Support of digital and analogue channels System of tracking subscribers radio stations condition (on-line / off-line) based on ARS Telemetry Reports and Statistics Logging of all system events Encrypted Data between RadioServer and Dispatchers Customizable system sounds (for alarms and other events) Displaying of dispatchers state (on-line / off-line) Voice Facilities Support of all call types (broadcast, group, personal calls, remote monitor) Intercom Voice recording GPS Positioning Google Earth, MapPoint 2009/2010/2011, Raster maps Extended GPS information: speed, direction, positional accuracy GPS Revert channel (Transmission of GPS data through the second timeslot) GeoFencing Monitoring a subscriber in separate window Text Messaging Predefined Text Messages Chat Window Scheduler for Text Messages Agent Automation Lone Worker Stun Kill "passive" User Activity Monitor

10 TRBOnet Enterprise Installation and Configuration Guide System Requirements Before installing the TRBOnet Remote Dispatcher, ensure that your computer meets the following hardware and system requirements: Component Platform Memory Hard disk space Sound card Network card Operating system Requirement Pentium III 1 GHz (Pentium GHz recommended) or later Minimum 512 MB of RAM (1024 MB recommended) Minimum 82 MB of disk space for full installation, which includes up to 32 MB of temporary setup files that are removed automatically at completion of install. Any Any One of following: Windows 7 Windows Vista Windows XP with Service Pack 3

11 TRBOnet Enterprise Installation and Configuration Guide Installation To install TRBOnet Remote Dispatcher: 1. To run the TRBOnet Enterprise 3.0 Setup, double-click the TRBOnet.Enterprise_v3.0.exe file. 2. On the Welcome page, click Next. 3. Read the end user license agreement. To proceed with the installation, you need to accept the agreement and click Next

12 TRBOnet Enterprise Installation and Configuration Guide 7 4. Select installation type (single TRBOnet Dispatch Console, Console and Server or Custom to specify installation details.

13 TRBOnet Enterprise Installation and Configuration Guide 8 5. If you select Custom installation details can be set. You can select to enable or disable installation of features (RadioServer, Dispatcher Console and Agent) and browse for custom location (the default is: C:\Program Files\Neocom Software\TRBOnet Enterprise 3.0)

14 TRBOnet Enterprise Installation and Configuration Guide 9 6. Click Install.

15 TRBOnet Enterprise Installation and Configuration Guide After installation completes, click Finish to exit the installation wizard.

16 TRBOnet Enterprise Installation and Configuration Guide 11

17 TRBOnet Enterprise Installation and Configuration Guide Launching TRBOnet Dispatcher Console To Launch TRBOnet Dispatcher Console: 1. Do one of the following: Double-click the TRBOnet Enterprise Remote Dispatcher v3.0 shortcut on the desktop. From the Start menu, select All Programs Neocom Software TRBOnet Enterprise 3.0 TRBOnet Enterprise Remote Dispatcher v Select the interface language. 3. Configure connection parameters to the radio server, then click OK. Configuring Connection to the TRBOnet RadioServer TO CONFIGURE CONNECTION TO THE TRBONET RADIOSERVER 1. Run the TRBOnet Remote Dispatcher. The connection form displays. 2. Enter bonding parameters to the TRBOnet RadioServer you want to connect using the Remote Dispatcher: Radio Server an IP address or DNS name of the computer where the RadioServer resides. Port a connection port used by the RadioServer for interaction with remote TRBOnet Dispatcher Consoles (for details, refer to TRBOnet RadioServer documentation). User name the user account provided to you by the system administrator. Password the password provided to you by the system administrator. NOTE: The default user name and password is admin. Use the default account to configure the system. You can change the password when setting up the system.

18 TRBOnet Enterprise Installation and Configuration Guide The connection dialog displays every time you launch TRBOnet Remote Dispatcher. To save the connection settings and display the TRBOnet Remote Dispatcher main window immediately after you launch the application, select Connect on startup. Later, you can view the connection dialog and modify bonding settings from the menu. 4. After entering the parameters, click OK. If the bonding parameters are correct, the main TRBOnet Remote Dispatcher window displays.

19 TRBOnet Enterprise Installation and Configuration Guide 14

20 TRBOnet Enterprise Installation and Configuration Guide 15 TRBOnet RADIOSERVER 3.1. System Requirements Before installing the TRBOnet RadioServer, ensure that your computer meets the following hardware and system requirements: Component Platform Memory Hard disk space Sound card Network card Operating system Additional software Requirement Pentium III 1 GHz (Pentium GHz recommended) or later Minimum 512 MB of RAM (1024 MB recommended) Minimum 20 GB (40 GB recommended) of disk space for full installation. Any Any One of following: Windows 7 Windows Vista Windows XP with Service Pack 3 (Motorola Multichannel Device Driver required) Microsoft SQL Server 2005 or 2008 must be installed prior to installation of the TRBOnet RadioServer. See Installing Prerequisite software for information on installation procedures Master Radio Requirements It is recommended to use DM3601 / XiR M8268 / DGM6100 / XPR4550 / XPR4500 / XiR M8260 as a master radio to be able to receive EMERGENCY CALL. Any other MOTOTRBO radio can be used as an additional radio for the Revert GPS capabilities. The required firmware version is or higher.

21 TRBOnet Enterprise Installation and Configuration Guide Installation To install TRBOnet RadioServer: 1. Install prerequisite software. 2. Install MotoTRBO USB Driver and MotoTRBO CPS. 3. Create an administrative account 4. Install TRBOnet RadioServer. 5. Create TRBOnet RadioServer database. 6. Configure TRBOnet RadioServer Installing Prerequisite software To run TRBOnet RadioServer you need the following packages installed: SQL Server 2008 Express TO INSTALL MICROSOFT SQL SERVER Go to the Microsoft website: 2. Under the Database Only column click 32-bit or 64-bit (depending on your operating system type) 3. From the list of available languages, select the language of the necessary download. 4. Click Download. 5. After download completes, run the package and follow the prompts to complete the installation. Installing MOTOTRBO USB Drivers and MOTOTRBO CPS To use TRBOnet RadioServer, you need to:

22 TRBOnet Enterprise Installation and Configuration Guide 17 Install MOTOTRBO USB Driver (It is required to install MOTOTRBO USB RNDIS driver for master radio stations to operate.) Install MOTOTRBO USB Multi-Channel Device Driver (for Windows XP only) Install MOTOTRBO CPS Test MOTOTRBO installation TO INSTALL MOTOTRBO USB RNDIS DRIVER: Note: Before beginning the MOTOTRBO USB driver installation, disconnect all master stations from the computer you install the TRBOnet Agent on. Note: To install the MOTOTRBO USB driver, you must have the administrative privileges on the computer you install the TRBOnet Agent on. 1. Download the driver recommended by Neocom, Ltd. from the official company website: 2. After download completes, unpack the archive and run Setup.exe. 3. Follow the prompts to install the driver. 4. Turn on a master radio station and connect it to a USB port of your computer. This initiates search and installation of files necessary for operation of the master radio station. 5. Disconnect the master radio station from the USB-port and restart the computer. 6. After the restart, connect the master station to the same USB port. TO INSTALL MOTOTRBO USB MULTI-CHANNEL DEVICE DRIVER: 1. Download the driver recommended by Neocom, Ltd. from the official company website: 2. After the download completes, unpack the archive and run Setup.exe. 3. Follow the prompts to install the driver. TO INSTALL MOTOTRBO CPS: Note: To set up MOTOTRBO radio stations use MOTOTRBO CPS. You can get your copy of this software from your Motorola dealer.

23 TRBOnet Enterprise Installation and Configuration Guide Launch the installation of MOTOTRBO CPS. 2. Follow the prompts to complete the installation. TO TEST MOTOTRBO INSTALLATION: 1. Launch MOTOTRBO CPS. 2. Click Read. If the installation is correct, this will launch reading of your master radio station configuration. To create an administrative account to run TRBOnet RadioServer or TRBOnet Agent: 1. To create a user for launching TRBOnet RadioServer and TRBOnet Agent, on Control Panel select Administrative Tools Computer Management. 2. In the console tree, select System Tools Local Users and Groups Users. 3. Right-click Users node and select New User.

24 TRBOnet Enterprise Installation and Configuration Guide In the New User window, do the following: User name Full name Description Password Field Confirm Password User must change password at next logon User cannot change password Password never expires Account is disabled Action Enter new username. For example, admin. (Optionally) Enter full user name. (Optionally) Enter user description. Enter user password. For example, admin. Note: It is recommended to use your own password that meets the safety requirements. Re-enter user password. Clear this option to use the password you entered when you log into the system next time. Clear this option to allows user the change the account password. Select this option to lift usage time limitations for the account password. Clear this option to enable the user account.

25 TRBOnet Enterprise Installation and Configuration Guide After you complete your selection, click Create, then click Close. The account displays in the Users list (hereinafter referred to as admin user account). 6. To provide the admin user account with administrative privileges, right-click the admin user account and select Properties. 7. In the account properties windows, select the Member Of tab and click Add. 8. In the Select Groups window, click Find Now. (If the search option is hidden, click Advanced.) In the list of groups select Administrators and click OK.

26 TRBOnet Enterprise Installation and Configuration Guide 21 The admin user account is added to the Administrators group.

27 TRBOnet Enterprise Installation and Configuration Guide Close Management Console window. Installing TRBOnet RadioServer Note: To install the TRBOnet RadioServer, you must have the administrative privileges. The TRBOnet RadioServer must also be run under an account with the administrative privileges. If necessary, create a new administrative user account to run TRBOnet RadioServer. TO INSTALL TRBONET RADIOSERVER 1. To run the TRBOnet Enterprise 3.0 Setup, double-click the TRBOnet.Enterprise_v3.0.exe file. 2. On the Welcome page, click Next.

28 TRBOnet Enterprise Installation and Configuration Guide Read the end user license agreement. To proceed with the installation, you need to accept the agreement and click Next 4. Select installation type (Console and Server or Custom to specify installation details.

29 TRBOnet Enterprise Installation and Configuration Guide 24

30 TRBOnet Enterprise Installation and Configuration Guide If you select Custom installation details can be set. You can select to enable or disable installation of features (RadioServer, Dispatcher Console and Agent) and browse for custom location (the default is: C:\Program Files\Neocom Software\TRBOnet Enterprise 3.0). Click Next.

31 TRBOnet Enterprise Installation and Configuration Guide Click Install.

32 TRBOnet Enterprise Installation and Configuration Guide After installation completes, click Finish to exit the installation wizard. Creating TRBOnet RadioServer Database TRBOnet RadioServer stores data in a Microsoft SQL Server database.

33 TRBOnet Enterprise Installation and Configuration Guide 28 TO CREATE TRBONET RADIOSERVER DATABASE: 1. To open the TRBOnet Enterprise v3.0 / Server Configurator, do one of the following: Use the Configure Configure TRBOnet Enterprise RadioServer v3.0 shortcut on your desktop In the Start menu, select All Programs Neocom Software TRBOnet Enterprise 3.0 Configure TRBOnet Enterprise RadioServer v Select Database in the navigation tree. 3. To create a new database, specify the database connection parameters including SQL Server name, authentication type, login and password, and a name for the database to create: SQL Server name of the server (default is (local)\sqlexpress) Database name of the TRBOnet RadioServer database (default is TRBOnet) Authentication we recommend using Windows authentication

34 TRBOnet Enterprise Installation and Configuration Guide 29 Specify the path for database archives it is recommended to specify a directory for database backups Use custom folder for audio files it is recommended to specify a directory for storing the recorded audio 3. Click Create Database. 4. Click OK.

35 TRBOnet Enterprise Installation and Configuration Guide 30 Upgrading TRBOnet RadioServer Database After installing the TRBOnet Enterprise RadioServer v3.0 you can upgrade the database of the previous version and keep using it without losing the data. TO UPGRADE TRBONET RADIOSERVER DATABASE 1. To open the TRBOnet Enterprise v3.0 / Server Configurator, do one of the following: Use the Configure Configure TRBOnet Enterprise RadioServer v3.0 shortcut on your desktop In the Start menu, select All Programs Neocom Software TRBOnet Enterprise 3.0 Configure TRBOnet Enterprise RadioServer v Select Database in the navigation tree.

36 TRBOnet Enterprise Installation and Configuration Guide To upgrade an existing database, specify the SQL Server name where the previous version repository database resides. 4. Enter access credentials (login and password) and the name of the existing TRBOnet database, then click Upgrade database. Note: You can also create a new database by clicking Create database, but if you use the same database name, you will lose all data stored in the old database including events, messages, and information on registered radio stations and dispatchers. 3. Click OK.

37 TRBOnet Enterprise Installation and Configuration Guide Configuring TRBOnet RadioServer Neocom, Ltd. provides you with a TRBOnet Enterprise v3.0 / Server Configurator, which helps you set TRBOnet RadioServer options more easily. To open TRBOnet Enterprise v3.0 Server Configurator: Do one of the following: Use the Configure Configure TRBOnet Enterprise RadioServer v3.0 shortcut on your desktop In the Start menu, select All Programs Neocom Software TRBOnet Enterprise 3.0 Configure TRBOnet Enterprise RadioServer v3.0 To configure TRBOnet RadioServer: 1. Set up the main master station. 2. Set additional master stations. Note: Use additional master stations when you want to use Revert GPS mode. This mode helps reduce load to the main voice channel and improves operation of the GPS system. 3. Configure connection to the TRBOnet RadioServer database. 4. Configure radio network and master station(s) connected to local PC. 5. Configure ARS (identification of radio subscribers' status), GPS Positioning and Telemetry. 6. Configure network parameters 7. Configure advanced settings 8. Configure Remote Agents (remote PC's with master radios connected). 9. Configure Telephone Interconnect 10. Install and run RadioServer Service 11. License information

38 TRBOnet Enterprise Installation and Configuration Guide 33 Configuring Connection to the TRBOnet RadioServer Database TRBOnet RadioServer stores data in a Microsoft SQL Server database. You need to configure connection to the database. For information on creating the database, see Creating TRBOnet RadioServer Database. NOTE: After making any changes in RadioServer Configuration to save and apply these changes always go to Service and click Save changes and restart service TO CONFIGURE CONNECTION TO THE TRBONET RADIOSERVER DATABASE: 1. Open the TRBOnet.Enterprise v3.0 Server Configurator using one of the following options: Use the Configure Configure TRBOnet Enterprise RadioServer v3.0 shortcut on your desktop In the Start menu, select All Programs Neocom Software TRBOnet Enterprise 3.0 Configure TRBOnet Enterprise RadioServer v3.0

39 TRBOnet Enterprise Installation and Configuration Guide Select Database in the navigation tree. 3. Provide the following SQL Server connection parameters: SQL Server name of the server (default is (local)\sqlexpress) Database name of the TRBOnet RadioServer database (default is TRBOnet) Authentication (we recommend Windows) Specify the path for database archives it is recommended to specify a directory for database backups Use custom folder for audio files it is recommended to specify a directory for storing the recorded audio

40 TRBOnet Enterprise Installation and Configuration Guide Click Test Connection to check that connection parameters are correct. If parameters are correct, the following message displays: 5. If no error occurred, click OK. Connection to the TRBOnet RadioServer is configured successfully. 6. If an error occurred, check and re-enter the connection parameters. Installing and running TRBOnet RadioServer Service TRBOnet RadioServer is installed and run as a Windows Service (the RadioServer is automatically started on Windows startup) TO INSTALL TRBONET RADIOSERVER SERVICE: 1. Open the TRBOnet.Enterprise v3.0 Server Configurator using one of the following options: Use the Configure Configure TRBOnet Enterprise RadioServer v3.0 shortcut on your desktop In the Start menu, select All Programs Neocom Software TRBOnet Enterprise 3.0 Configure TRBOnet Enterprise RadioServer v If required, specify the connection parameters to the TRBOnet RadioServer database (select Database in the navigation tree). 3. Select Service in the navigation tree. To start the RadioServer as a Windows service on startup select Logon as Local System. Click Install service.

41 TRBOnet Enterprise Installation and Configuration Guide Click OK.

42 TRBOnet Enterprise Installation and Configuration Guide 37 TO RUN TRBONET RADIOSERVER SERVICE: 1. Open the TRBOnet Enterprise v3.0 Server Configurator using one of the following options: Use the Configure Configure TRBOnet Enterprise RadioServer v3.0 shortcut on your desktop In the Start menu, select All Programs Neocom Software TRBOnet Enterprise 3.0 Configure TRBOnet Enterprise RadioServer v If required, specify the connection parameters to the TRBOnet RadioServer database (select Database in the navigation tree). 2. If required, specify the connection parameters to the TRBOnet RadioServer database (select Database in the navigation tree). 3. Select Service in the navigation tree. Click Start service.

43 TRBOnet Enterprise Installation and Configuration Guide Click OK. After the TRBOnet RadioServer Service launches, on the Control Panel select Administrative Tools Services and check that TRBOnet RadioServer Service was started. Find the TRBOnet Radio Server v3.0 service on the list and make sure the status is Started. NOTE: After making any changes in RadioServer Configuration to save and apply these changes always go to Service and click Save changes and restart service

44 TRBOnet Enterprise Installation and Configuration Guide 39

45 TRBOnet Enterprise Installation and Configuration Guide 40 Configuring Radio Network and Master Station(s) connected to Server PC The Master Radio must have the same network configuration parameters as each subscriber's radio station. NOTE: After making any changes in RadioServer Configuration to save and apply these changes always go to Service and click Save changes and restart service

46 TRBOnet Enterprise Installation and Configuration Guide 41 To configure radio network parameters: 1. Open the TRBOnet.Enterprise v3.0 Server Configurator using one of the following options: Use the Configure Configure TRBOnet Enterprise RadioServer v3.0 shortcut on your desktop In the Start menu, select All Programs Neocom Software TRBOnet Enterprise 3.0 Configure TRBOnet Enterprise RadioServer v Select Local Agent in the navigation tree. Then select Enable local agent in the work area. 3. Select MOTOTRBOin the navigation tree. Then selectenable MOTOTRBO services in the work area.

47 TRBOnet Enterprise Installation and Configuration Guide 42 Note: While configuring the radio network and the master station parameters mind the difference between TRBOnet RadioServer and MOTOTRBO radio terms. Set the TRBOnet RadioServer radio network settings to match those of the master radio station according to the following correspondence table: TRBOnet RadioServer Radio Network ID Master Station IP Address ARS Port Text messages Port Telemetry Port Motorola MOTOTRBO Radio CAI Network Radio IP UDP Ports ARS UDP Ports TMS Telemetry Port RADIO NETWORK ID AND RADIO GROUPS ID Select MOTOTRBO in the navigation tree to set ID radio network, ID radio groups and manage the list of master stations. Note:Don't forget that ID radio network and ID radio groups parameters should

48 TRBOnet Enterprise Installation and Configuration Guide 43 be the same in the RadioServer, Agents and the MOTOTRBO Multichannel Device Driver (if i is used).

49 TRBOnet Enterprise Installation and Configuration Guide 44 PORTS FOR ARS, GPS, TEXT MESSAGES AND TELEMETRY Select Services in the navigation tree to configure ARS, GPS, Text messages and Telemetry Ports. If necessary, enable Talysman Sprite location service and specify the port for this service.

50 TRBOnet Enterprise Installation and Configuration Guide 45 MASTER STATIONS To manage master stations select MOTOTRBO in the navigation tree. You can see the list of master stations. Here you can add, delete or test a master station.

51 TRBOnet Enterprise Installation and Configuration Guide 46 TO ADD A MASTER RADIO OR REPEATER: Click Add and select Add Master Radio, Add Remote Master Radio or Add Repeater, and configure the respective parameters

52 TRBOnet Enterprise Installation and Configuration Guide 47 TO CONFIGURE A MASTER RADIO DO ONE OF THE FOLLOWING: Select the master station in the navigation tree Double-click the master station in the list of master stations and repeaters You can configure the following parameters of a master station: Name- the name of a master station Radio ID - all master stations connected to one PC should have the same ID IP Address- the IP address of a master station specified in its CPS configuration Mode- Select Capacity Plus or IP Site Connect. If the station doesn't have Capacity plus or IP site connection, select the Single station mode. Use the radio for data only- select to use this radio for data Playback device and Recorder device- select the device for playback and for recording audio (the sound card the radio is connected to).

53 TRBOnet Enterprise Installation and Configuration Guide 48 TO CONFIGURE A MASTER RADIO'S ADVANCED SETTINGS Select advanced under the radio in navigation tree and set the following parameters: Automatically reset alarm mode- it is recommended to select this option Use front microphone - select if necessary Always transmit when the PTT is pressed ("Impolite" channel access) - select if necessary Use serial port for PTT key up - select and specify the serial port in case the radio is connected to a serial port TX Timeout - Set the TX Timeout

54 TRBOnet Enterprise Installation and Configuration Guide 49 TO CONFIGURE A REMOTE MASTER RADIO DO ONE OF THE FOLLOWING: Note: This option is used for connecting to special hardware agents. Select the remote master station in the navigation tree Double-click the master station in the list of master stations and repeaters You can configure the following parameters of a master station: Name- the name of a master station Radio ID - all master stations connected to one PC should have the same ID IP Address- the IP address of a master station specified in its CPS configuration Port - specify a port Mode- Select Capacity Plus or IP Site Connect. If the station doesn't have Capacity plus or IP site connection, select the Single station mode. Use the radio for data only- select to use this radio for data VoIP port - specify a port Use RTP for transmit audio - select if necessary

55 TRBOnet Enterprise Installation and Configuration Guide 50 TO CONFIGURE A REMOTE MASTER RADIO'S ADVANCED SETTINGS Select advanced under the radio in navigation tree and set the following parameters: Automatically reset alarm mode- it is recommended to select this option Always transmit when the PTT is pressed ("Impolite" channel access) - select if necessary TX Timeout - Set the TX Timeout

56 TRBOnet Enterprise Installation and Configuration Guide 51 TO CONFIGURE A REPEATER DO ONE OF THE FOLLOWING: Select the repeater in the navigation tree Double-click the repeater in the list of master stations and repeaters You can configure the following parameters of a repeater: System Name - specify the repeater's name TRBOnet Peer ID - specify a random unique ID NOTE: The ID should be unique for each connection to a repeater. For example, for connecting with TRBOnet Enterprise use 80000, for TRBOnet Watch and for RDAC Use different ID's for connecting to a repeater from different PC's. TRBOnet Local Port - the default port is 50000, use unique ports for different repeater connections if there are several repeaters connected Master IP Address - specify the repeater's ETHERNET IP address from CPS configuration Master UDP-Port - the default port is Port should be same as UDP Port in the repeater's CPS configuration. Authentication Key - Specify the repeaters authorization key if it is used System Type - specify the system type (Capacity Plus or IP-Site)

57 TRBOnet Enterprise Installation and Configuration Guide 52 Note: Currently direct connection to a Capacity Plus system only allows receiving voice and data. For transmitting at least one master radio is required. TO CONFIGURE REPEATER'S ADVANCED SETTINGS Select advanced under the repeater in navigation tree and set the following parameters: Group Call - set the Group Call Hang Time from the CPS configuration of the repeater Private Call - set the Private Call Hang Time from the CPS configuration of the repeater Emergency Call - set the Emergency Call Hang Time from the CPS configuration of the repeater TX Preamble - set the TX Preamble TX Timeout - Set the TX Timeout

58 TRBOnet Enterprise Installation and Configuration Guide 53 PRIVACY To configure a repeater's privacy select Privacy in the navigation tree To set basic privacy, select the respective privacy type and set the Basic Privacy key ID

59 TRBOnet Enterprise Installation and Configuration Guide 54 To set enhanced privacy, select the respective privacy type and add a key (keys) by clicking Add Specify the key's name and value

60 TRBOnet Enterprise Installation and Configuration Guide 55

61 TRBOnet Enterprise Installation and Configuration Guide 56 TO CONFIGURE A REPEATER'S SLOTS To configure a repeater's slots select Slots it in the navigation tree Set the following parameters: Name - specify slot's name Radio ID - specify a Radio ID set as Master Radio ID for subscribers (ARS Radio ID and TMS Radio ID in CPS configuration of subscriber radios) Messaging Delay - specify the value from the repeater's CPC configuration Use slot for data only - select to use this slot for data Use Privacy - select in case you use privacy and specify the privacy key in case you use enhanced privacy

62 TRBOnet Enterprise Installation and Configuration Guide 57 TO CONFIGURE A CONNECT PLUS CONTROLLER DO ONE OF THE FOLLOWING: Select the controller in the navigation tree Double-click the controller in the list of master stations and repeaters You can configure the following parameters of a repeater: Name - specify the controller's name IP Address - specify the IP Address System identifier - specify the identifier Controller port - specify ports for ARS (default 4005), GPS (default 4001) and Text Messages (default 4007) Local port - specify local ports for ARS, GPS and Text Messages (use 0 to use random free ports or specify a value to be able to allow the exact port in Firewall) Dispatcher ID - set the value from CPS configuration

63 TRBOnet Enterprise Installation and Configuration Guide 58 TO CONFIGURE ANALOGUE MASTER RADIOS: NOTE: After making any changes in RadioServer Configuration to save and apply these changes always go to Service and click Save changes and restart service 1. Open the TRBOnet Enterprise v3.0 Server Configurator using one of the following options: Use the Configure Configure TRBOnet Enterprise RadioServer v3.0 shortcut on your desktop In the Start menu, select All Programs Neocom Software TRBOnet Enterprise 3.0 Configure TRBOnet Enterprise RadioServer v Select Analog Master Radios in the navigation tree. If necessary select Enable Analog Master Radios.

64 TRBOnet Enterprise Installation and Configuration Guide You can see the list of analogue stations. Here you can add or delete an analogue station. To configure a station you can do one of the following: Select the analogue station in the navigation tree Double-click the analogue station in the list of analogue stations

65 TRBOnet Enterprise Installation and Configuration Guide 60 You can configure the following parameters of an analogue station: Name- the name of an analogue station Playback device and Recorder device- choose the device for playback and for recording audio. Serial port - The default port for analogue stations is COM1. Always transmit when the PTT is pressed ("Impolite" channel access) - Select this option if necessary. TX Timeout - Set the TX Timeout value Configuring GPS, ARS and Telemetry tools NOTE: After making any changes in RadioServer Configuration to save and apply these changes always go to Service and click Save changes and restart service

66 TRBOnet Enterprise Installation and Configuration Guide 61 TO CONFIGURE TRBONET RADIOSERVER GPS, ARS AND TELEMETRY PARAMETERS: 1. Open the TRBOnet.Enterprise v3.0 Server Configurator using one of the following options: Use the Configure Configure TRBOnet Enterprise RadioServer v3.0 shortcut on your desktop In the Start menu, select All Programs Neocom Software TRBOnet Enterprise 3.0 Configure TRBOnet Enterprise RadioServer v If required, specify the connection parameters to the TRBOnet RadioServer database (select Database in the navigation tree). 3. Select Service Management in the navigation tree.

67 TRBOnet Enterprise Installation and Configuration Guide Check the TRBOnet RadioServer Service configuration and make changes if necessary: Parameter Auto request presence in network Description This parameter is for a software feature, not native MOTOTRBO ARS. Select the time interval to check Subscriber radio stations for inactivity. Radio station is considered inactive (or offline) if it does not send GPS, Text, ARS, or Voice messages. If you don't have a seperate channel for data use the following table: Number of subscribers up to to 20 9 ARS refresh timeout (minutes) 20 to to to For radio networks of over 50 subscriber radio stations set the ARS refresh timeout as 120 minutes. Note: This is the setting for a simple system with only one channel. For information on more complex systems contact our support team:

68 TRBOnet Enterprise Installation and Configuration Guide 63 Parameter Description Subscriber ARS refresh timeout Enable GPS trigger It is recommended to use 0 value Select this option to use the GPS Positioning tool. Clear the option to disable the GPS Positioning tool.

69 TRBOnet Enterprise Installation and Configuration Guide 64 Parameter GPS polling interval Description Select the time interval in Subscribers radio stations should send GPS coordinates. If you have only one channel and don't use revert GPS use the following table: Number of subscribers GPS polling interval (seconds) up to to to to to to to to to to For radio networks of over 100 subscriber radio stations, use the expression: GPS polling interval = Number of subscribers * 2,1 Note: This is the setting for a simple system with only one channel. For information on more complex systems contact our support team: Request GPS data Use MapPoint location resolving (optionally) Request for the status of GPIO when a subscriber unit is powered on Click the arrow to see the dropdown list and select the data to request or click to see the advanced GPS options. Select this option to acquire street names from MapPoint and specify the MapPoint application The server can request for the status of a subscriber's radio telemetry when a radio is powered on. 5. Click OK.

70 TRBOnet Enterprise Installation and Configuration Guide 65 ADVANCED GPS OPTIONS NOTE: The System Planner allows seeing and estimating the parameters for an exact system. You can specify your required system GPS parameters and see the values for Windows reservation and Window size to be set in CPS for repeaters, master radios and subscribers. To see the advanced GPS options click. The System Planner window is displayed. Configure the following parameters: 1. Request GPS data - specify the data to request 2. Compressed UDP header - It is strongly recommended to use this option for all rados 3. Enhanced privacy - Select if you use enhanced GPS 4. Window reservation - Window reservation parameter from a repeater's channel CPS configuration 5. Window size - Window size parameter from a repeater, master radio and subscriber radios channel configuration in CPS 6. Number of updates - the number of updates per minute per slot with the specified parameters

71 TRBOnet Enterprise Installation and Configuration Guide 66 For example, if you have a system with enhanced GPS, Compressed UDP Header and requesting all available GPS data you should set Window size as 7 for all channels in repeater, master radios and subscriber radios. In this case you will have 128 updates per minute per slot when using the 90% Window Reservation option in the repeater's CPS configuration. TO SET THE PARAMETERS FOR A REPEATER 1. Set the Expert view in CPS (View/Expert). 2. Select your channel in the navigation area. 3. Select the checkboxes to enable Enhanced GPS on slots and specify the Window size and Periodic Window Reservation (%) parameters according to the system planner. TO SET THE PARAMETERS FOR A MOBILE RADIO 1. Set the Expert view in CPS (View/Expert). 2. Select your channel in the navigation area. 3. Select the checkboxes to enable Enhanced GPS and Compressed UDP Data Header and specify the Window Size parameter according to the System Planner

72 TRBOnet Enterprise Installation and Configuration Guide 67 TO SET THE PARAMETERS FOR A PORTABLE RADIO 1. Set the Expert view in CPS (View/Expert). 2. Select your channel in the navigation area. 3. Select the checkboxes to enable Enhanced GPS and Compressed UDP Data Header and specify the Window Size parameter according to the System Planner

73 TRBOnet Enterprise Installation and Configuration Guide 68 Configuring Remote Agents TRBOnet architecture allows building distributed systems with unlimited number of remote agents (PC's with agent software and master radios connected) NOTE: After making any changes in RadioServer Configuration to save and apply these changes always go to Service and click Save changes and restart service

74 TRBOnet Enterprise Installation and Configuration Guide 69 TO CONFIGURE REMOTE AGENTS: 1. Open the TRBOnet.Enterprise v3.0 Server Configurator using one of the following options: Use the Configure Configure TRBOnet Enterprise RadioServer v3.0 shortcut on your desktop In the Start menu, select All Programs Neocom Software TRBOnet Enterprise 3.0 Configure TRBOnet Enterprise RadioServer v If required, specify the connection parameters to the TRBOnet RadioServer database (select Database in the navigation tree). 3. Select Remote Agents in the navigation tree.

75 TRBOnet Enterprise Installation and Configuration Guide 70 TO ADD A REMOTE AGENT To add a remote agent do one of the following Click Add Right-click one of the agents on the list and select Add in the context menu The Remote agent window is displayed. Specify Agent's name, IP address and port (the default port is 4020) TO EDIT A REMOTE AGENT To edit a remote agent do one of the following: Select the agent agent on the list and click Edit Double-click the agent on the list Right-click the agent and select Edit in the context menu TO DELETE A REMOTE AGENT To delete a remote agent from the list do one of the following Select the agent and click Delete Right-click the agent and select Delete in the context menu TO TEST A REMOTE AGENT'S AVAILABILITY To test a remote agent's availability do one of the following: Select a remote agent and click Test Right-click the agent and select Test Connection in the context menu

76 TRBOnet Enterprise Installation and Configuration Guide 71 Configuring network parameters NOTE: After making any changes in RadioServer Configuration to save and apply these changes always go to Service and click Save changes and restart service TO CONFIGURE NETWORK PARAMETERS: 1. Open the TRBOnet.Enterprise v3.0 Server Configurator using one of the following options: Use the Configure Configure TRBOnet Enterprise RadioServer v3.0 shortcut on your desktop In the Start menu, select All Programs Neocom Software TRBOnet Enterprise 3.0 Configure TRBOnet Enterprise RadioServer v3.0

77 TRBOnet Enterprise Installation and Configuration Guide Select Network in the navigation tree. Parameter Command port The default is 4021 VoIP first port The default is 4022 VoIP protocol Use Broadcast mode for audio Encrypt data over network Description Select UDP, TCP or All. NOTE: In case of repeater connection UDP must be used for correct operation of the software. This function is designed to optimize the voice quality and reduce the delays. Select this option if necessary. The default port is NOTE: To use this option each system component (Server, Agent, Dispatcher) should be installed on a separate PC. Select this option to provide higher security of data transferred between TRBOnet RadioServer, TRBOnet Agents and TRBOnet Dispatcher Consoles. It is recommended to use this option when connection between parties is carried out via the Internet or other public networks.

78 TRBOnet Enterprise Installation and Configuration Guide 73 Configuring advanced settings NOTE: After making any changes in RadioServer Configuration to save and apply these changes always go to Service and click Save changes and restart service TO CONFIGURE ADVANCED SETTINGS: 1. Open the TRBOnet.Enterprise v3.0 Server Configurator using one of the following options: Use the Configure Configure TRBOnet Enterprise RadioServer v3.0 shortcut on your desktop In the Start menu, select All Programs Neocom Software TRBOnet Enterprise 3.0 Configure TRBOnet Enterprise RadioServer v3.0

79 TRBOnet Enterprise Installation and Configuration Guide Select Advanced settings in the navigation tree. Then select Enable local agent in the work area. Parameter Language Logging level Measurement system Latitude/Longitude format TX Passive timeout Voice mail timeout Text Message Passive timeout Description Select interface language Determines the amount of data stored in the System Log. This information is used by technical support for troubleshooting, therefore it is recommended to keep the value unchanged. Select Metric or American system Select Decimal Degrees or Degrees, Minutes, Seconds It is recommended to use unlimited value It is recommended to use unlimited value It is recommended to use unlimited value

80 TRBOnet Enterprise Installation and Configuration Guide 75 Configuring SIP interconnect The SIP interconnect function allows making calls from telephones to radios and vice versa. You only need to register a SIP account and configure the RadioServer to connect to this account or configure a local network connection to a digital IP PBX. When you make a call, the SIP service connects to the RadioServer. For instance, you make a call to a radio subscriber from phone. For this you need to dial the SIP account's phone number. After that the SIP service connects to RadioServer and the call is conducted due to the RadioServer configuration (you are forwarded to a dispatcher or the voice menu to connect you to a subscriber). NOTE: After making any changes in RadioServer Configuration to save and apply these changes always go to Service and click Save changes and restart service

81 TRBOnet Enterprise Installation and Configuration Guide 76 PROGRAMMING THE MASTER RADIO NOTE: Firmware version or higher is required to support SIP Interconnect feature in IP Site Connect or Capacity Plus systems. Currently direct connection to repeater does not support SIP. A master radio for a repeater's slot isrequired. Make sure the Master Radio is correctly programmed. For this open MOTOTRBO CPS, select the expert view and read the radio's configuration. 1. Make sure the Private Calls are allowed in General Settings.

82 TRBOnet Enterprise Installation and Configuration Guide Go to your channel configuration and make the following settings: Under the TX column select the Allow Interruptionand TX Interruptible Frequencies checkboxes In Admit Criteria dropdown list select Channel Free and in In Call Criteria dropdown list select Follow Admit Criteria.

83 TRBOnet Enterprise Installation and Configuration Guide 78 PROGRAMMING PORTABLE RADIOS NOTE: Firmware version or higher is required to support SIP Interconnect feature in IP Site Connect or Capacity Plus systems Make sure that portable radios are correctly programmed. For this open MOTOTRBO CPS, select the expert view and read the radio's configuration. 1. Make sure the Private Calls are allowed in General Settings.

84 TRBOnet Enterprise Installation and Configuration Guide Go to your channel configuration and make the following settings: Under the TX column select the TX Interruptible Frequencies checkbox In Admit Criteria dropdown list select Channel Free and in In Call Criteria dropdown list select TX Interrupt

85 TRBOnet Enterprise Installation and Configuration Guide 80 TO CONFIGURE SIP TO CONFIGURE SIP INTERCONNECT WITH A HARDWARE (SOFTWARE) PBX OR A SIP ACCOUNT 1. Open the TRBOnet.Enterprise v3.0 Server Configurator using one of the following options: Use the Configure Configure TRBOnet Enterprise RadioServer v3.0 shortcut on your desktop In the Start menu, select All Programs Neocom Software TRBOnet Enterprise 3.0 Configure TRBOnet Enterprise RadioServer v Select Sip Interconnect in the navigation tree.

86 TRBOnet Enterprise Installation and Configuration Guide Configure the following parameters either for a hardware PBX (or a software PBX) or for a registered SIP account: Parameter Hardware (software) PBX SIP acount Use Sip Interconnect Provider address specify your PBX IP address in local network Select to enable SIP Interconnect Provider port 5060 Local IP specify IP address of the adapter to access your local network Port 5060 Input calls Allow subscribers to make outgoing calls TMS prefix DTMF specify the SIP provider's website specify IP address of the adapter to access Internet (e.g ) Select the RadioServer actions in case of incoming phone calls: Decline calls, Open voice menu or Redirect to dispatchers select to allow subscribers making calls to telephones The prefix a radio subscriber will need to use to make a call (for example, if the prefix is "sip:", the subscriber will need to send a text message to a master radio with the text "sip:n", where N is the phone number to make call to) Select to enable DTMF SIP ID The ID from the PBX configuration Your SIP account ID SIP user Password The phone number to be indicated when an outgoing call is made Your TRBOnet account's password from PBX configuration Your SIP account phone number Your SIP account password

87 TRBOnet Enterprise Installation and Configuration Guide 82 ADVANCED SIP SETTINGS To configure the advanced SIP settings select Advanced under SIP Interconnect. Set up the following parameters: Packet time (ms) - Specify the packet time compatible with your PBX phone or SIP Account. Used codecs - Select the codecsa to be suported (we recommend selecting all codecs) License Information To view the license information select License in the Navigation Area.

88 TRBOnet Enterprise Installation and Configuration Guide 83 To update your license click License Manager and follow the prompts.

89 TRBOnet Enterprise Installation and Configuration Guide 84 TRBOnet AGENT 4.1. System Requirements System Requirements Before installing the TRBOnet Agent, ensure that your computer meets the following hardware and system requirements: Component Platform Memory Hard disk space Sound card Network card Operating system Requirement Pentium III 1 GHz (Pentium GHz recommended) or later Minimum 512 MB of RAM (1024 MB recommended) Minimum 20 GB (40 GB recommended) of disk space for full installation. Any Any One of following: Windows 7 Windows Vista Windows XP with Service Pack 3 (Motorola Multichannel Device Driver required)

90 TRBOnet Enterprise Installation and Configuration Guide Installation To install TRBOnet Agent: 1. Install MotoTRBO USB Driver and MotoTRBO CPS. 2. Create an administrative account 3. Install TRBOnet Agent 4. Configure TRBOnet Agent Installing MOTOTRBO USB Driver and MOTOTRBO CPS To use TRBOnet Agent, you need to: Install MOTOTRBO USB Driver (It is required to install MOTOTRBO USB RNDIS driver for master radio stations to operate.) Install MOTOTRBO CPS Test MOTOTRBO installation TO INSTALL MOTOTRBO USB DRIVER: Note: Before beginning the MOTOTRBO USB driver installation, disconnect all master stations from the computer you install the TRBOnet Agent on. Note: To install the MOTOTRBO USB driver, you must have the administrative privileges on the computer you install the TRBOnet Agent on. 1. Download the driver recommended by Neocom, Ltd. from the official company website: 2. After download completes, unpack the archive and run Setup.exe. 3. Follow the prompts to install the driver. 4. Turn on a master radio station and connect it to a USB port of your computer. This initiates search and installation of files necessary for operation of the master radio station.

91 TRBOnet Enterprise Installation and Configuration Guide Disconnect the master radio station from the USB-port and restart the computer. 6. After the restart, connect the master station to the same USB port. TO INSTALL MOTOTRBO CPS Note: We recommend using MOTOTRBO CPS for setting up MOTOTRBO radio stations. You can get your copy of this software from your Motorola dealer. 1. Launch installation of MOTOTRBO CPS. 2. Follow the prompts to complete the installation. TO TEST MOTOTRBO INSTALLATION 1. Launch MOTOTRBO CPS. 2. Click Read. If the installation is correct, this will launch reading of your master radio station configuration. To create an administrative account to run TRBOnet RadioServer or TRBOnet Agent: 1. To create a user for launching TRBOnet RadioServer and TRBOnet Agent, on Control Panel select Administrative Tools Computer Management. 2. In the console tree, select System Tools Local Users and Groups Users. 3. Right-click Users node and select New User.

92 TRBOnet Enterprise Installation and Configuration Guide In the New User window, do the following: User name Full name Description Password Field Confirm Password User must change password at next logon User cannot change password Password never expires Account is disabled Action Enter new username. For example, admin. (Optionally) Enter full user name. (Optionally) Enter user description. Enter user password. For example, admin. Note: It is recommended to use your own password that meets the safety requirements. Re-enter user password. Clear this option to use the password you entered when you log into the system next time. Clear this option to allows user the change the account password. Select this option to lift usage time limitations for the account password. Clear this option to enable the user account.

93 TRBOnet Enterprise Installation and Configuration Guide After you complete your selection, click Create, then click Close. The account displays in the Users list (hereinafter referred to as admin user account). 6. To provide the admin user account with administrative privileges, right-click the admin user account and select Properties. 7. In the account properties windows, select the Member Of tab and click Add. 8. In the Select Groups window, click Find Now. (If the search option is hidden, click Advanced.) In the list of groups select Administrators and click OK.

94 TRBOnet Enterprise Installation and Configuration Guide 89 The admin user account is added to the Administrators group.

95 TRBOnet Enterprise Installation and Configuration Guide Close Management Console window. Installing TRBOnet Agent Note: To install the TRBOnet Agent, you must have the administrative privileges. The TRBOnet Agent must also be run under an account with the administrative privileges. If necessary, create a new administrative user account to run TRBOnet Agent. TO INSTALL TRBONET AGENT 1. To run the TRBOnet Enterprise 3.0 Setup, double-click the TRBOnet.Enterprise_v3.0.exe file. 2. On the Welcome page, click Next.

96 TRBOnet Enterprise Installation and Configuration Guide Read the end user license agreement. To proceed with the installation, you need to accept the agreement and click Next

97 TRBOnet Enterprise Installation and Configuration Guide Select Custom to specify installation details.

98 TRBOnet Enterprise Installation and Configuration Guide Installation details can be set. You can select to enable or disable installation of features (RadioServer, Dispatcher Console and Agent) and browse for custom location (the default is: C:\Program Files\Neocom Software\TRBOnet Enterprise 3.0). Click Next.

99 TRBOnet Enterprise Installation and Configuration Guide Click Install.

100 TRBOnet Enterprise Installation and Configuration Guide After installation completes, click Finish to exit the installation wizard.

101 TRBOnet Enterprise Installation and Configuration Guide Configuring TRBOnet Agent Neocom, Ltd. provides you with a TRBOnet Agent Configuration Manager, which helps you set TRBOnet Agent options more easily. To open TRBOnet.Enterprise v3.0 / Agent Configurator: Do one of the following: Use the Configure TRBOnet Enterprise Agent v3.0 shortcut on your desktop In Start menu, select All Programs Neocom Software TRBOnet Enterprise 3.0 Configure TRBOnet Enterprise Agent v3.0 To configure TRBOnet Agent: 1. Set up the main master station. 2. Set additional master stations. Note: Use additional master stations when you want to use Revert GPS mode. This mode helps reduce load to the main voice channel and improves operation of the GPS system. 3. Configure radio network and master station(s) connected to local PC. 4. Configure network parameters 5. Configure advanced settings 6. Configure analogue stations 7. Install and run TRBOnet Agent Service 8. License information Configuring Radio Network and Master Station NOTE: The Master Radio must have the same network configuration parameters as each subscriber's radio station, TRBOnet RadioServer and TRBOnet Agents.

102 TRBOnet Enterprise Installation and Configuration Guide 97 NOTE: After making any changes in Agent Configuration to save and apply these changes always go to Service and click Save changes and restart service To configure radio network parameters: 1. Open the TRBOnet. Enterprise v3.0 / Agent Configurator using one of the following options: Use the Configure TRBOnet Enterprise Agent v3.0 shortcut on your desktop In Start menu, select All Programs Neocom Software TRBOnet Enterprise 3.0 Configure TRBOnet Enterprise Agent v Select MOTOTRBOin the navigation tree. Then selectenable MOTOTRBO services in the work area.

103 TRBOnet Enterprise Installation and Configuration Guide 98 Note: While configuring the radio network and the master station parameters mind the difference between TRBOnet RadioServer and MOTOTRBO radio terms. Set the TRBOnet Agent radio network settings to match those of the master radio station according to the following correspondence table: TRBOnet RadioServer Radio Network ID Master Station IP Address ARS Port Text messages Port Telemetry Port Motorola MOTOTRBO Radio CAI Network Radio IP UDP Ports ARS UDP Ports TMS Telemetry Port RADIO NETWORK ID AND RADIO GROUPS ID Select MOTOTRBO in the navigation tree to set ID radio network, ID radio groups and manage the list of master stations. Note:Don't forget that ID radio network and ID radio groups parameters should be the same in the RadioServer, Agents and the MOTOTRBO Multichannel Device Driver (if it is used).

104 TRBOnet Enterprise Installation and Configuration Guide 99

105 TRBOnet Enterprise Installation and Configuration Guide 100 PORTS FOR ARS, GPS, TEXT MESSAGES AND TELEMETRY Select Services in the navigation tree to configure ARS, GPS, Text messages and Telemetry Ports.

106 TRBOnet Enterprise Installation and Configuration Guide 101 MASTER STATIONS To manage master stations select MOTOTRBO in the navigation tree. You can see the list of master stations. Here you can add, delete or test a master station.

107 TRBOnet Enterprise Installation and Configuration Guide 102 TO ADD A MASTER RADIO OR REPEATER: Click Add and select Add Master Radio, Add Remote Master Radio or Add Repeater, and configure the respective parameters

108 TRBOnet Enterprise Installation and Configuration Guide 103 TO CONFIGURE A MASTER RADIO DO ONE OF THE FOLLOWING: Select the master station in the navigation tree Double-click the master station in the list of master stations and repeaters You can configure the following parameters of a master station: Name- the name of a master station Radio ID - all master stations connected to one PC should have the same ID IP Address- the IP address of a master station specified in its CPS configuration Mode- Select Capacity Plus or IP Site Connect. If the station doesn't have Capacity plus or IP site connection, select the Single station mode. Use the radio for data only- select to use this radio for data Playback device and Recorder device- select the device for playback and for recording audio (the sound card the radio is connected to).

109 TRBOnet Enterprise Installation and Configuration Guide 104 TO CONFIGURE A MASTER RADIO'S ADVANCED SETTINGS Select advanced under the radio in navigation tree and set the following parameters: Automatically reset alarm mode- it is recommended to select this option Use front microphone - select if necessary Always transmit when the PTT is pressed ("Impolite" channel access) - select if necessary Use serial port for PTT key up - select and specify the serial port in case the radio is connected to a serial port TX Timeout - Set the TX Timeout

110 TRBOnet Enterprise Installation and Configuration Guide 105 TO CONFIGURE A REMOTE MASTER RADIO DO ONE OF THE FOLLOWING: Note: This option is used for connecting to special hardware agents. Select the remote master station in the navigation tree Double-click the master station in the list of master stations and repeaters You can configure the following parameters of a master station: Name- the name of a master station Radio ID - all master stations connected to one PC should have the same ID IP Address- the IP address of a master station specified in its CPS configuration Port - specify a port Mode- Select Capacity Plus or IP Site Connect. If the station doesn't have Capacity plus or IP site connection, select the Single station mode. Use the radio for data only- select to use this radio for data VoIP port - specify a port Use RTP for transmit audio - select if necessary

111 TRBOnet Enterprise Installation and Configuration Guide 106 TO CONFIGURE A REMOTE MASTER RADIO'S ADVANCED SETTINGS Select advanced under the radio in navigation tree and set the following parameters: Automatically reset alarm mode- it is recommended to select this option Always transmit when the PTT is pressed ("Impolite" channel access) - select if necessary TX Timeout - Set the TX Timeout

112 TRBOnet Enterprise Installation and Configuration Guide 107 TO CONFIGURE A REPEATER DO ONE OF THE FOLLOWING: Select the repeater in the navigation tree Double-click the repeater in the list of master stations and repeaters You can configure the following parameters of a repeater: System Name - specify the repeater's name TRBOnet Peer ID - specify a random unique ID NOTE: The ID should be unique for each connection to a repeater. For example, for connecting with TRBOnet Enterprise use 80000, for TRBOnet Watch and for RDAC Use different ID's for connecting to a repeater from different PC's. TRBOnet Local Port - the default port is 50000, use unique ports for different repeater connections if there are several repeaters connected Master IP Address - specify the repeater's ETHERNET IP address from CPS configuration Master UDP-Port - the default port is Port should be same as UDP Port in the repeater's CPS configuration. Authentication Key - Specify the repeaters authorization key if it is used System Type - specify the system type (Capacity Plus or IP-Site)

113 TRBOnet Enterprise Installation and Configuration Guide 108 Note: Currently direct connection to a Capacity Plus system only allows receiving voice and data. For transmitting at least one master radio is required. TO CONFIGURE REPEATER'S ADVANCED SETTINGS Select advanced under the repeater in navigation tree and set the following parameters: Group Call - set the Group Call Hang Time from the CPS configuration of the repeater Private Call - set the Private Call Hang Time from the CPS configuration of the repeater Emergency Call - set the Emergency Call Hang Time from the CPS configuration of the repeater TX Preamble - set the TX Preamble TX Timeout - Set the TX Timeout

114 TRBOnet Enterprise Installation and Configuration Guide 109 PRIVACY To configure a repeater's privacy select Privacy in the navigation tree To set basic privacy, select the respective privacy type and set the Basic Privacy key ID

115 TRBOnet Enterprise Installation and Configuration Guide 110 To set enhanced privacy, select the respective privacy type and add a key (keys) by clicking Add Specify the key's name and value

116 TRBOnet Enterprise Installation and Configuration Guide 111

117 TRBOnet Enterprise Installation and Configuration Guide 112 TO CONFIGURE A REPEATER'S SLOTS To configure a repeater's slots select Slots it in the navigation tree Set the following parameters: Name - specify slot's name Radio ID - specify a Radio ID set as Master Radio ID for subscribers (ARS Radio ID and TMS Radio ID in CPS configuration of subscriber radios) Messaging Delay - specify the value from the repeater's CPC configuration Use slot for data only - select to use this slot for data Use Privacy - select in case you use privacy and specify the privacy key in case you use enhanced privacy

118 TRBOnet Enterprise Installation and Configuration Guide 113 TO CONFIGURE A CONNECT PLUS CONTROLLER DO ONE OF THE FOLLOWING: Select the controller in the navigation tree Double-click the controller in the list of master stations and repeaters You can configure the following parameters of a repeater: Name - specify the controller's name IP Address - specify the IP Address System identifier - specify the identifier Controller port - specify ports for ARS (default 4005), GPS (default 4001) and Text Messages (default 4007) Local port - specify local ports for ARS, GPS and Text Messages (use 0 to use random free ports or specify a value to be able to allow the exact port in Firewall) Dispatcher ID - set the value from CPS configuration Configure Network Parameters NOTE: After making any changes in Agent Configuration to save and apply these changes always go to Service and click Save changes and restart service

119 TRBOnet Enterprise Installation and Configuration Guide 114 To configure Network parameters 1. Open the TRBOnet. Enterprise v3.0 / Agent Configurator using one of the following options: Use the Configure TRBOnet Enterprise Agent v3.0 shortcut on your desktop In Start menu, select All Programs Neocom Software TRBOnet Enterprise 3.0 Configure TRBOnet Enterprise Agent v Select Network in the navigation tree and configure the following parameters:

120 TRBOnet Enterprise Installation and Configuration Guide 115 Parameter Command port The default is 4020 VoIP first port The default is 4020 Encrypt data over network Description Select this option to provide higher security of data transferred between TRBOnet Agent TRBOnet RadioServer. It is recommended to use this option when connection between parties is carried out via the Internet or other public networks. Configure Advanced settings NOTE: After making any changes in Agent Configuration to save and apply these changes always go to Service and click Save changes and restart service

121 TRBOnet Enterprise Installation and Configuration Guide 116 To configure Advanced Settings 1. Open the TRBOnet. Enterprise v3.0 / Agent Configurator using one of the following options: Use the Configure TRBOnet Enterprise Agent v3.0 shortcut on your desktop In Start menu, select All Programs Neocom Software TRBOnet Enterprise 3.0 Configure TRBOnet Enterprise Agent v Select Advanced in the navigation tree and configure the following parameters:

122 TRBOnet Enterprise Installation and Configuration Guide 117 Language Parameter Logging level Description Select interface language Determines the amount of data stored in the System Log. This information is used by technical support for troubleshooting, therefore it is recommended to keep the value unchanged. To configure analogue master stations: NOTE: After making any changes in Agent Configuration to save and apply these changes always go to Service and click Save changes and restart service

123 TRBOnet Enterprise Installation and Configuration Guide Open the TRBOnet. Enterprise v3.0 / Agent Configurator using one of the following options: Use the Configure TRBOnet Enterprise Agent v3.0 shortcut on your desktop In Start menu, select All Programs Neocom Software TRBOnet Enterprise 3.0 Configure TRBOnet Enterprise Agent v Select Analog Master Radiosin the navigation tree. If necessary select Enable Analog Master Radios.

124 TRBOnet Enterprise Installation and Configuration Guide You can see the list of analogue stations. Here you can add or delete an analogue station. To configure a station you can do one of the following: Select the analogue station in the navigation tree Double-click the analogue station in the list of analogue stations

125 TRBOnet Enterprise Installation and Configuration Guide 120 You can configure the following parameters of an analogue station: Name- the name of an analogue station Playback device and Recorder device- choose the device for playback and for recording audio. Port - The default port for analogue stations is COM1. Always transmit when the PTT is pressed ("Impolite" channel access) - Select this option if necessary. Installing and starting TRBOnet Agent Service TRBOnet Agent is installed and run as a Windows Service (the Agent is automatically started on Windows startup) TO INSTALL TRBONET AGENT SERVICE: 1. Open the TRBOnet. Enterprise v3.0 / Agent Configurator using one of the following options:

126 TRBOnet Enterprise Installation and Configuration Guide 121 Use the Configure TRBOnet Enterprise Agent v3.0 shortcut on your desktop In Start menu, select All Programs Neocom Software TRBOnet Enterprise 3.0 Configure TRBOnet Enterprise Agent v Select Service in the navigation tree. To start the Agent as a Windows service on startup select Logon as Local System. Click Install service. 5. Click OK.

127 TRBOnet Enterprise Installation and Configuration Guide 122 TO RUN TRBONET AGENT SERVICE: 1. Open the TRBOnet. Enterprise v3.0 / Agent Configurator using one of the following options: Use the Configure TRBOnet Enterprise Agent v3.0 shortcut on your desktop In Start menu, select All Programs Neocom Software TRBOnet Enterprise 3.0 Configure TRBOnet Enterprise Agent v Select Service in the navigation tree. Click Start service.

128 TRBOnet Enterprise Installation and Configuration Guide Click OK. After the TRBOnet Agent Service launches, on the Control Panel select Administrative Tools Services and check that TRBOnet Agent Service was started. Find the TRBOnet Agent v2.8 service on the list and make sure the status is Started.

129 TRBOnet Enterprise Installation and Configuration Guide 124 NOTE: After making any changes in Agent Configuration to save and apply these changes always go to Service and click Save changes and restart service

130 TRBOnet Enterprise Installation and Configuration Guide 125 License Information To view the license information select License in the Navigation Area. To update your license click License Manager and follow the prompts.

131 TRBOnet Enterprise Installation and Configuration Guide 126 TRBONET QUICK SUPPORT TRBOnet has a special tool for quick and efficient remote support. To get quick support you just need to run the TRBOnet_QuickSupport.exe file and tell your TRBOnet supporter your unique ID. After that the supporter will have access to your PC. How to use TRBOnet Quick support: 1. Download the TRBOnet_QuickSupport.exe file here: 2. Launch the file. You have your unique ID. 3. Contact your TRBOnet supporter and tell your unique ID. Now the supporter can get remote access to your PC. 4. When the supporter starts the connection session, you will see the session window in the bottom-left corner of your desktop.

132 TRBOnet Enterprise Installation and Configuration Guide Now the supporter has access to your PC. You can use the Chat function in the Session window to communicate with the supporter. For this click Functions and then select Chat in the context menu. Note: Our support engineers prefer opening a notepad document instead of using the chat in the Session window in order to have opportunity to save the dialog after closing the session. 6. Tell the supporter what help you need and let him make the required changes in your configuration. 7. To close the connection session click the red cross in the Session window.

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