Achieving the Lower Columbia College. IT Capacity & Institutional Excellence
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- Harriet Lewis
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1 Achieving the Lower Columbia College IT Capacity & Institutional Excellence
2 24 INFORMATION TECH SERVICES EVENTS IMPROVING STUDENT SUCCESS
3 /1/11: ITS Hired 3 FTE 1/31/12: Degree Audit 9/1/12: ITS Hired 1.5 FTE 9/28/12: Academic Warning 4/1/13: Canvas LMS in full use 4/10/13: ADP Remote Access 4/18/13: Web CMS 11/28/11: TEC committee forms 3/27/12: SSO to Library DBs 10/19/12: ADP Test Score Integration 10/15/13: Upgrade AEW s 5/19/14: G-mail 4/20/12: Student Portal 5/11/12: Advisor Data 12/6/12: Automatic Certificate Reporting 11/13/13: STARS 11/22/13: ODS 6/1/12: Internet Bandwidth Increase 6/30/12: $200K spent on network infrastructure 1/16/13: GED Testing Online 3/11/13: Salesforce 4/3/13: Digital Signs 1/13/14: Student ITS 3/18/14: Degree Boost
4 Gmail 30 GB of and data storage. Supports readers like Outlook or Apple Mail. Accessible from a smartphone. No more large attachments. Use Google Drive to send links and then everyone can access the most recent version. Google Drive Never use a USB drive again. Share files & collaborate with others. Track document revisions and revert back to a previous version. Accessible from a smartphone. Open and read 30 different file formats without installing software.
5 Web page for All Things Google
6 Google Ninjas Select students participated in Google training prior to G Day. Beginning the first day, these Google Ninjas could be found around campus waiting to help anyone in distress.
7 Meet Successful Shannon LCC is starting again soon. I d better visit an advisor to see what classes I need to graduate.
8 Student Achievement Cycle Tools Advising 1. Advisor Data Portal 2. Tableau Reporting Grading Period Ends Registration 3. Early Warning 4. Degree Boost Classes Start 5. Improved Web Services
9 LIVE DEMO: ADVISOR DATA PORTAL
10 After meeting with her advisor, Successful Shannon registers for classes. Awesome! I was able to sign up for everything I need to graduate at the end of this quarter.
11 View Video
12 LIVE DEMO: TABLEAU REPORTING
13 Classes start
14 In April 2013 students began using Canvas, an improved Learning Management System.
15 Dreamy Dan isn t as successful as he wants to be. He is flagged by the Early Warning system after the first few weeks of class.
16 LIVE DEMO: EARLY WARNING
17 Sample Early Warning Intervention Codes
18 Sample Automatically Sent and Logged
19 Time passes
20 Second-Chance Sharlene considers returning to college. I sure enjoy teaching. Maybe I should go back to college and complete my degree.
21 LIVE DEMO: DEGREE BOOST
22 WEB SERVICES SUPPORTING STUDENT SUCCESS
23 Website Improvements In April 2013, the college implemented a new Content Management System. The focus was on improving accessibility of information and navigation of the website. Student use of the website increased by 30%.
24 Before April 2013
25 After April 2013
26 Meanwhile, Successful Shannon applied for graduation using LCC s new online process.
27 This tech can save time across all depts by increasing efficiency and keeping costs down. ecampusnews (May 2014), p.15 Publish forms online. Save data in a database vs. someone s inbox. Securely store data to be accessed by designated people. Eliminate the need to re-enter data.
28 Forms are Section 508 compliant for people with visual or hearing impairments. Forms are compatible with mobile devices. Conditional logic enables many forms to be condensed into one form. Use forms as surveys and course evaluations. Easily access analytics and online reporting.
29 SQL Server Reporting Services (SRSS) An online reporting tool for SQL databases. Reports are secured by setting different levels of access. Reports are easily customized by end users. Reports display current, live data.
30 SRSS: Report Wizard
31 SRSS: Report Designer
32 SRSS: Reports with Many Parameters
33 SRSS: Reports with Charts
34 SRSS: Reports with Expressions An example of conditional formatting:
35 SRSS: Report Manager
36 IT SERVICES SUPPORTING STUDENT SUCCESS
37
38 ADVERTISING
39 Are you having issues with your computer? Let SITS help you out.
40
41
42 STUDENT TRAINING
43 Student Information Technology Services Non-Disclosure/Confidentiality Agreement I understand that I may be granted access to confidential data, information, and records (hereinafter "Confidential Information") whether written or maintained in computer systems (hereinafter "Computer Systems"). My access is limited to my need to know for the purpose of performing the duties as a Student Information Technology Services (hereinafter SITS ) student worker or student volunteer. Access to certain information and or specific computer systems may have additional security requirements beyond those contained within this agreement. Confidential Information includes, but is not limited to, Social Security numbers, confidential personnel records, confidential medical records (records covered by federal law under the "Health Insurance Portability and Accountability Act of 1996"), student education records (records covered by federal law under the "Family Educational Rights and Privacy Act of 1974 ) and credit card information (records covered by Payment Card Industry Data Security Standard). All information acquired by the SITS volunteer/worker in their capacity as a SITS volunteer/worker shall be deemed confidential and protected from access, disclosure or use other than in compliance with official duties as a SITS volunteer/worker. By my signature below, I acknowledge that I have been advised of, understand, and agree to all the policies outlined in the "Acceptable Use Policy" including any policies and legal requirements regarding the distribution of copyrighted material, including unauthorized peer-to-peer file sharing or other activities, as well as Privacy Policies, as well as any pertinent sections of the Student Handbook, and any relevant Human Resources Policies. For the location of the Student Handbook and relevant Human Resources Policies, see table at the end of the document. In addition, I understand that I am required to adhere to the following statements:
44 Student Information Technology Services Non-Disclosure/Confidentiality Agreement
45 OPERATIONS
46 Student Information Technology Services Student Technology Repair Release of Liability Waiver The technology repair service provided by Lower Columbia College s SITS Help Desk is provided free of charge, performed on a first come, first served basis; repair service is only available to current LCC students. This waiver must be signed and agreed upon in order to receive service. I certify that I am personally the owner of the technology/equipment that is being presented for service and that I am at least 18 years of age. Business owned technology or equipment is not eligible for service. Equipment can be dropped off or picked up only during the hours of 1:00 PM 4:00 PM on Tuesday, Wednesday or Thursday, when the help desk is open and an authorized agent is there to accept or release the property from and to its owner. There is no guaranteed turnaround time for repair or diagnostic services. LCC SITS Help Desk reserves the right to refuse service to anyone or to perform service on equipment if such repair is deemed to be beyond the scope of our repair capabilities. LCC SITS Help Desk reserves the right to refuse installation of hardware and/or software if staff believes that such installation may cause damage or create problems once installed. LCC SITS Help Desk will not supply any operating system or application software to restore the equipment back to working condition. It is the responsibility of the owner submitting the equipment to provide all needed software and software product keys as needed. LCC SITS Help Desk will not purchase or provide any parts or components needed to repair the equipment. Purchase of replacement parts is the sole responsibility of the equipment owner.
47 Student Information Technology Services Student Technology Repair Release of Liability Waiver No verbal or written warranty, expressed or implied, is offered on the services provided by the LCC SITS Help Desk. Work performed by LCC SITS Help Desk may void existing equipment warranties and, in the process of working on computer equipment, there is a potential for data loss. YOU ARE RESPONSIBLE FOR BACKING UP YOUR DATA PRIOR TO SUBMITTING EQUIPMENT FOR SERVICE. If, in the process of working on technology/equipment, material is discovered which indicates a possible violation of LCC policy or state or federal law, the information will be forwarded to the appropriate department or law enforcement agency. I acknowledge that services will be provided by students in a learning capacity I release any and all expectation of privacy to the data on the device. I, (print name) understand that as a result of submitting my personal equipment for repair, diagnosis may reveal the need to purchase new components that I am responsible to purchase, or that I can decline continued attempts to repair the equipment. Further, I agree to release, indemnify, and hold harmless Lower Columbia College, its students, faculty and staff, from liability for any claims or damages of any kind or description that may arise from any work performed on my equipment, even if caused by negligence of LCC staff, faculty or students. My signature below is acceptance of the above referenced conditions. Signature: Date: Printed Name: SID #:
48
49
50 RESULTS ACHIEVED
51 Results Achieved Opened on January 15, 2014 As of May 30, 2014, 50+ students served whose requests required in depth troubleshooting This has saved students an estimated $5,000 based on local repair prices.
52 Additional Benefits Operates like a service desk Provides on-the-job training for students who need co-op or work study experience Keeping $ in students pockets helps them Stay in school Graduate with a degree Achieve their dreams
53 THE ULTIMATE RESULT ACHIEVED
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