6 Customer s account is protected by a password for Customer privacy and security. It is Customer s responsibility to prevent unauthorized access to Customer s account and Personal Information by selecting and protecting Customer password and/or other sign-on mechanism appropriately and limiting access to Customer computer, tablet or device and browser by signing off after Customer has finished accessing Customer s account. Customer is required to notify us immediately if Customer s password or account has been disclosed to a person whose name does not appear on Customer s account, even if you have allowed such disclosure. Customer understands, acknowledges and agrees that Customer is solely responsible for any use of Services via Customer s username and password. Additionally, if Customer contacts, will ask Customer for verification of Customer s identification and account. will not send an or text, nor should Customer respond to any or text communications asking for any sensitive or confidential Personal Information, such as social security number, bank account or credit card account number, or a driver s license number. If Customer receives an or text requesting any such information from or someone that claims they are with or Our Affiliates please contact our Privacy Administrator immediately: For s IT Support Services as detailed in our Service Agreement, the code that allows to access Customer s computer desktop to help your resolve technical problems is limited only for that specific session. is not able to access Customer s Computer without Customer s knowledge, affirmative consent and involvement. What Personal Information can Customers access, modify and/or delete? Generally, Customer may access the following Personal Information in Customer s account: Full name Username and password address Telephone number Billing and Service address Account and billing information By contacting at or through any online access portal may create to enable Customers to view and modify Customer account settings, Customer may access, and, in some cases, edit or delete the Personal Information listed above. For example, may retain historic , billing and/or Service addresses for security and verification purposes. Customer may not delete such information. When Customer updates Personal Information, however, may maintain a copy of the unrevised information in s records for internal security reasons and recordkeeping. Some information may remain in s records after it is modified, amended or deleted by Customer or. Rise Broadband may use any aggregated data derived from or incorporating Customer s Personal Information after Customer updates or deletes it, but not in a manner that would identify Customer personally. may also maintain Personal Information regarding Customer and Customer s use of the Service after Customer is no longer a customer as required by s business practices, by law, and/or tax reporting purposes. The information Customer can view, update, and delete may also change. If Customer has any questions about viewing or updating information has on file about Customer, please contact at What third party disclosure choices do Customers have? Page 6 of 7
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