Payments through the Mobile Looking Glass
|
|
- Bethanie Cook
- 8 years ago
- Views:
Transcription
1 Whitepaper Payments through the Mobile Looking Glass sqs.com Authors: Srinivasa Sundar Bandepalli Test Manager Dinesh K Test Manager Sudha Kiran Pentela Principal Consultant SQS India BFSI Limited Published: August 2015 SQS the world s leading specialist in software quality
2 Payments through the Mobile Looking Glass 2 Srinivasa Sundar Bandepalli Test Manager srinivasasundar.b@sqs.com Srinivasa Sundar Bandepalli holds a bachelor s degree in Electrical and Electronic Engineering and has been with SQS since Test Manager in the Cards Practice, he has delivered many functional testing projects in the Cards and Payments domain for our global clients. His core competencies includes domain consulting, training, business analysis and developing strategies for EMV testing, payment switches and scheme certification testing. He has also designed the functionality of our proprietary financial card message simulator product FaXimmé. Dinesh K Test Manager dinesh.k@sqs.com Dinesh Kasiviswanathan is a graduate in Electrical and Electronic Engineering and has been with SQS since Test Manager in the Cards and Payments practice, his core competencies include project management and developing strategies for testing, consulting and pre-sales support. Having worked with global clients across multiple regions, he is involved in various large banking, cards and payments programmes. His current activities include account and test management, predominantly in the Middle East and ANZ regions.
3 Payments through the Mobile Looking Glass 3 Sudha Kiran Pentela Principal Consultant sudhakiran.p@sqs.com Sudha Kiran Pentela has been with SQS since 2001 and is Principal Consultant in the Cards and Payments practice. His role involves handling various aspects of functional consulting, delivery and presales such as developing strategies for testing, planning, business analysis and design, and providing operational support to ensure the success of various testing projects. As a Subject Matter Expert he has played a key role in many large cards and payments transformation programmes and projects. He has supported major Global 500 companies in the Cards and Payments processing sector, including Barclays Bank PLC (UK), Lloyds Banking Group (UK), Morgan Stanley (UK), GE Money (Germany, Denmark, Switzerland, Russia, UK and Singapore), First Data International (Singapore, Australia, Europe and the Americas) and TSYS International (Europe). Sudha Kiran is based in Chennai and holds a bachelor s degree in Mechanical Engineering from JNTU College of Engineering, Hyderabad.
4 Payments through the Mobile Looking Glass 4 Contents Management summary...5 Introduction....5 Market current status and outlook...7 Initiatives and key trends influencing m-payments...10 Challenges faced in m-payments...13 Mobile testing coverage landscape...14 Live Example...15 Conclusion...16 References...16
5 Payments through the Mobile Looking Glass 5 Management summary The ubiquity of mobile devices has had a significant impact on the payments industry. Mobile has emerged as the most preferred payment channel in today s society. Technological advancements in NFC-enabled mobiles, mobile internet along with mobile wallets, and mobile apps, etc. are enabling proximity and remote payments. MPoS offerings have enhanced payments acceptance. The distinction between e-payments and m-payments is blurring with the convergence. Developments on the m-payments front have allowed the entry of new non-traditional players into the payments domain. Banks and financial institutions still have an edge in m-payments due to the trust factor they carry with them. While the initiatives and trends in m-payments point to numerous opportunities and possibilities, the challenges due to fragmented ecosystems and business models still need to be overcome. This whitepaper aims to cover The m-payment landscape and business models M-payment initiatives, trends and opportunities across global markets Challenges impeding the growth of m-payments Considerations in mobile testing Introduction Globally, non-cash transactions amounted to billion in 2013, which indicates a 20.2 % increase in developing markets, while mature markets are expected to grow by 5.6 % [1]. Improved payment infrastructures along with regulatory initiatives are aiming to ensure that non-cash usage and the roll-out of new solutions drive growth rates globally, particularly mobile payments (m-payments), as card acceptance improves in the small and medium enterprise sector. M-payment transactions are expected to grow to $1 trillion (by 60.8 %) annually in M-payments encompasses many different solutions, ranging from near field communication (NFC) contactless solutions and SMS-based payments offline to e-wallets, digital currency and P2P networks online. The World Payment Report 2014 [1] defines e-payments as digital payments that are made over the internet for e-commerce activities and m-payments as a form of payment where a mobile phone is used as the payment method not just as an alternative channel to send the payment instruction, and the payment information flow takes place in real time. Examples of such payments include mobile transactions in P2P money transfers, mobile online payments such as those made on ebay or ringtone purchases, etc.
6 Payments through the Mobile Looking Glass 6 M-Payment Transactions (Billion) Non-Banks Banks F 2015F Figure 1: Growth of global m-payments [1] Forrester predicts spending in the U.S. mobile payment market will reach $ 90 billion in 2017, up from $ 12.8 billion in In the U.K., the Centre for Economic and Business Research predicts that mobile payments will represent 1.4 % of total consumer spending by 2020 [1]. M-payments are gaining momentum, spanning the spectrum from low value to high value payments in one dimension and covering proximity and remote payment modes at another level. Consumer convenience is the top driver behind many mobile payment initiatives. For proximity payments, the payer and payee would be in the same location and communicate directly with each other using contactless radio technologies, such as near field communications (NFC), Bluetooth or infrared for data transfer. In the case of remote payments the transaction is conducted over telecommunication networks such as GSM or the Internet, and can be made independently of the payer s location and equipment. Together with consumer willingness to adopt new payment systems and the evolution of technological advancements in mobile devices such as mobile Internet, mobile wallet and near field communications (NFC), the new m-payment method is on the ascent. From a payment acceptance perspective, numerous MPoS solutions are developing across markets, and with this come more opportunities for non-traditional players with niche capabilities in payment processing, such as retailers, mobile carriers, non-financial institutions, e-commerce players, alternative payment networks and device manufacturers, to play key roles in a traditional payments ecosystem. The mobile payment landscape is depicted in Figure 2.
7 Payments through the Mobile Looking Glass 7 Payment Size Low Value High Value Payment Type Proximity Payments Remote Payments Parking Vending Machines Tolls Coffee Shops C-Stores P2P Remittance Digital Content Mobile Rewards Retail Shopping (with or without PoS terminal) Person-to-Person (P2P) Bill Payment Funds transfer P2P Internet Payments M-commerce Pre-paid top up M-Banking Mobile Wallets mpos Payment Acceptance Figure 2: Mobile payments landscape Market current status and outlook The mobile payments space has become increasingly competitive, with banks and non-banks striving for insightful data, market dominance and consumer loyalty. Smartphones and tablets have become common devices for bill payments and online shopping: 79.4 million U.S. consumers, amounting to 51.0 % of U.S. digital buyers, are expected to make purchases using a mobile device [2]. This potential rise in m-payments has encouraged many banks to launch their own smartphone and tablet apps as well as dedicated mobile sites in order to gain a competitive advantage. Faced with the penetration of non-traditional players, banks have started to realise that their role in payment processing is becoming marginalised, and it has become inevitable for them to either start new partnerships or compete with these non-traditional players in offering mobile payment services to customers. While banks still play a crucial role in the mobile payments value chain, it is challenging for them to change their business and organisational models significantly in order to remain competitive. Non-traditional players are expected to grow at a faster pace than banks: PayPal processed more than $ 27 billion in mobile payments in 2013, around 15 % of its total payments volume [3].
8 Payments through the Mobile Looking Glass 8 This situation has led to the emergence of multiple revenue-sharing business models and retained competition within the market. Mobile-Financial institution collaboration Open federation model (common platform shared by alliance of carriers and financial institutions) Third-party intermediation model (Apple Pay, PayPal mobile, MobileLime, etc.) Mobile carrier going solo and competing with other stakeholders Financial institution working independently and competing with other stakeholders Figure 3 depicts the stakeholders including banks and non-bank players who would either have to compete or collaborate in the m-payment space. The Consumer Insights Survey by Ovum [4] indicates that financial institutions still have an advantage over non-bank competitors as the mobile banking and mobile payments user ex-periences converge. Key Assets Banks New Customers Access Servicing Network Access Prime Share of customer attention Customer Data Access Technology Access Influence over POS systems Influence over merchants Regulatory management Industry Players in Mobile Payments Space Mobile Networks Device Manufacturers OS Providers APP Developers Cloud Platforms Credit Bureaus Specialised Security Providers Retailers Payment Networks Figure 3: Stakeholders competition vs. collaboration
9 Payments through the Mobile Looking Glass 9 Payment instruments in m-payments 62.6 % Credit Card Bitcoin (0.5 %) Bill2Phone (1.5 %) ACH (1.8 %) Prepaid Card (1.6 %) Gift Card (3.0 %) PayPal 13.5 % 14.5 % Debit Card Figure 4: Preferred forms of payment for mobile transactions M-payments are implemented in multiple modes such as mpos, M-commerce apps, mobile banking, prepaid mobile wallet services provided by mobile service operators and non-banks, NFC mode (GSM, NFC stickers and in-built features in mobile devices), mobile tokens, etc. Though there are multiple modes of m-payments which are differentiated/identified by their channel of transaction initiation, the associated payments are still based on existing traditional payment instruments such as cards, e-wallets, bank account debit, etc. Figure 4 shows that the credit card is still the most preferred payment instrument amongst m-payment transactions, followed by debit cards and PayPal [5].
10 Payments through the Mobile Looking Glass 10 Initiatives and key trends influencing m-payments There have been numerous initiatives at different levels and their progress is a key factor that influences the m-payments space. The European Payments Council s Overview on Mobile Payment Initiatives, (12 th Dec 2014), has a consolidated list of 90 initiatives within and outside of SEPA during The initiatives classification by region is summarised in the Table 1. Initiative Type SEPA Region Non-SEPA Region Total General Initiatives Mobile Contactless Payments (MCP) Initiatives Mobile POS (mpos) Mobile Remote Payments (MRP) Initiatives M-Wallet Initiatives Other wearable payment devices 1-1 Table 1: Mobile payment initiatives The GSMA Mobile Economy 2015 report brings an interesting facet to the fore. Whilst mobile money services-related initiatives are prevalent in Sub- Saharan Africa, NFC- and mpos-related initiatives predominate in the advanced payments markets in Europe and the US. Some recent highlights on the m-payments front include [6]: 43 commercial NFC mobile commerce services launched in 2014; total number of commercial and pilot services to date exceeds Host Card Emulation (HCE) pilots and commercial launches 22 new services launched in 2014 compared with 60 in 2013 and 58 in live mobile money services in 89 markets by Dec 2014 The number of registered mobile money accounts grew to reach 299 million globally at the end of December 2014 NFC is still the most established technology for mobile payments, supporting secure element services, operator services and Apple Pay, as well as HCE services While there are still questions regarding technological limitations and usage, it is an undeniable fact that Apple Pay has made an impact on m- payments. The number of merchants accepting Apple Pay has been increasing steadily despite concerted opposition from certain stakeholders.
11 Payments through the Mobile Looking Glass 11 Samsung is the first company to cooperate with Union Pay in a collaboration to launch an NFC payment service on 3.6 million of its smartphones in China, including the Galaxy Note 4, Galaxy Note 3 and Galaxy S4 Billing provider Boku secured an e-money licence and partnered with operators O2, EE and Vodafone to allow customers to charge public transport tickets, takeaway food, cups of coffee and other click and collect physical world purchases to their mobile phone bill AT&T are to use technology from CorFire to power NFC Connect, a new platform that will enable it to offer a wide range of NFC-enabled services outside of the Softcard mobile commerce venture it co-owns with Verizon and T-Mobile Adyen s Quarterly Mobile Payments Index brings yet another interesting trend in the m-payments front, noting that 27.2 % of total online payments were made through mobile devices in Q The UK leads with 44.4 % of online payments made using a mobile, while in the US these account for 26.7 % (in Q1 2015) Digital spend online has increased to 28 % and 30 % respectively for desktops/laptops and tablets Europe leads overall with 28.6 %, and the Asian markets have for the first time broken the 20 % barrier for online mobile payments Average Transaction Value (ATV) on mobile devices rose 28.27, tablets: 32.66, desktops/ laptops: Figure 5 shows the mobile payments share per industry and the ATV per industry: Mobile payments share per industry Jan Mar 2015 Average transaction value per industry Jan Mar % 20 % 15 % 10 % 5 % % Digital goods Retail 0 Digital goods Retail Mobile Tablet Desktop Figure 5: Mobile payments share and ATV per industry
12 Payments through the Mobile Looking Glass 12 ios has a 65 % market share of online mobile payments. The payments share is balanced between ipads and iphones. While ipads accounted for 47.2 % of ios mobile payments, iphones accounted for 52.8 %. On the other hand, the Android market share for online mobile payments is 34.9 %, with the payments share inclined more towards the mobile phones segment. Mobiles made up 78.2 % of the total Android payments while 22 % is covered by tablets Trends that aid m-payments growth: There are over 8 billion smartphone consumers in the market today, out of which transactions are processed from 3+ billion devices. As Mobile is the most preferred payment channel, there is a lot of potential to expand m-payments Increased accessibility to and affordability of data services through the 3G/4G/LTE spectrum, enabling consumers to transact from anywhere Improved efficiency and customer experience Lower card management costs due to phone usage Trends that create business opportunities: M-payments are creating opportunities for nontraditional players: new opportunities for effective collaboration with multiple stakeholders such as multiple revenue-sharing business models have evolved. M-payments have created business opportunities that present innovative mobile applications to the shopping world M-commerce: mobile marketing is leveraged by payment organisations to offer a compelling value proposition to merchants and consumers. A number of mobile commerce initiatives use SMS messaging, optical scanning and wireless web to make online and in-store shopping more interactive, personal and social Mobile marketing encompasses all stages with business opportunities at each level Pre-decision making - generate demand with targeted offers, find local merchant, compare local merchant, contact merchant, arrive at store with point to point directions Decision making - compare prices Check- out - ereceipts Post-visit reviews and loyalty coupons
13 Payments through the Mobile Looking Glass 13 Challenges faced in m-payments While the proliferation of mobile devices and technological advances have laid the foundations for expansion of the payments ecosystem to include the entry of non-traditional players, there are challenges that emanate from precisely the same factors that lead to the growth and evolution of m-payments. As increasing numbers of digital consumers enjoy making purchases via mobiles, the need to make payments on an international scale is felt by all stakeholders. This is an aspect that both attracts and repels mobile money companies, operators and banks due the challenges involved. Fragmented system payment schemes, banks, MNOs, retailers leading to high transaction fees due to heavy overhead costs and fragmented volumes. Inability to adapt to these situations may result in competitive disadvantages M-payments implementation uses marketspecific models and has technology-specific and implementation-specific limitations. Due to the differing payment cultures and consumer behaviour, success cannot be replicated across markets. What works in the Sub-Saharan market may not produce similar results in South Asia. Similarly, the success or failure of an initiative in Europe and the US may not generate similar results elsewhere Managing the complexity of new payment types and the impact on the existing payment architecture NFC yet to take off as not all device models support NFC and the risks are still to be assessed Acceptance of value proposition by retailers and merchants in offering m-payment services Addressing consumer security concerns with the platform - new processes create new security vulnerabilities. Over-the-air provisioning of payment credentials and applications potentially creates new attack vectors for eavesdroppers to steal and misuse consumer data Fraudsters can steal and misuse data, leading to painful disclosures, adverse publicity, and fines. Failure to understand exactly where and how sensitive account data is stored and transmitted can prevent organisations from clearly defining and implementing data protection solutions Addressing how to manage fraud risks in relation to m-payments is a new challenge 61 % of organisations are uncertain about fraud management methods for m-payments as per the Mobile Payments Fraud Report 2015 [1].
14 Payments through the Mobile Looking Glass 14 Mobile testing coverage landscape Mobile applications deliver complex functionality across multiple platforms and a plethora of devices with diverse hardware & software configurations and communication intricacies. This diversity in mobile computing environments presents unique challenges in quality assurance and deployment, requiring unique testing strategies. Challenges in testing in such an evolving arena abound, precisely due to the factors that contribute to its pre-eminence. Multiple systems handsets / platforms / applications / mobile network operators / browsers / channels / form factors / languages / date & currency formats / financial and non-financial institutions / technology forums such as NFC / card schemes such as Visa Changing regulatory / compliance requirements and lack of uniform industry standards Reduced cycle time to test and certify, despite the complexities of the multiples involved, along with quality and coverage Extreme market dynamics (frequent upgrade of devices / platforms / browsers) Applications compatibility across channels and handsets Security and performance considerations Various testing modes real devices / emulators The many testing dimensions required in mobility solutions implementation are summarised in Figure 6: Best Practices in MALC Ease of download & installation User friendly messages Re-installation/upgrades Supported device Consistency across channels Record management system Mobile Channels SMS USSD Smart Client Mobile Web IVR Mobile Specific Areas Functionality Compatibility Interoperability Usability Upgrade Network & Interruption Testing Modes Physical devices Emulators Real devices connected to desktop Remotely accessing the handsets hosted on cloud Mobile Testing Coverage Mobile OS Coverage Android ios Windows Symbian Blackberry Domains Coverage Banking Cards & Payments Insurance Capital Market Handsets Coverage Popular handsets domestic & international Testing Categories Functional Test Automation Performance Security Figure 6: M-payments testing dimensions
15 Payments through the Mobile Looking Glass 15 Live Example A sample business situation A US-based payment service provider has developed an mpos mobile application to offer m-payments services to their customers. They engaged SQS for automated testing of their mpos application. The mpos application enables customers to use their mobile devices as PoS machines in conjunction with a card reader connected to their mobiles and thus make payments or purchases. The solution gives merchants the ability to accept debit and credit card payments and track cash payments everywhere in the U.S., using ios and Android mobile devices. Customisable inventory, tax, sales reporting and staff management settings allow business owners to configure their mobile store exactly as they want. A proven solution SQS has proposed an automated functional testing solution that covers agreed mobile device models, mobile operating systems and their versions, etc., to meet the testing expec tations per the available schedule and ensure test coverage using SeeTest Automation version and Selenium tools. Coverage is depicted in Figure 7. The automated package was used to test multiple device models and OS combinations from offshore by accessing the device models and mobile applications remotely. SeeTest Mobile Automation Selenium Bluetooth USB Automation Tools Connectivity Mobile OS mpos Testing Coverage Android 4.4 ios 8 Installers Functionality Application Process Flow App configuration and settings Customer profile set up and maintenance Payment initiation Card Swipe/Read User actions on Device User actions on Mobile App Payment completion Gestures Device buttons Reboot, awakening from sleep Shell commands Application reliability and usability Landscape mode Windows Mac Figure 7: Considerations for automated mpos testing
16 Payments through the Mobile Looking Glass 16 Conclusion The m-payments ecosystem is still evolving, including as it does competing stakeholders, business models, entry of non-traditional players and multiple initiatives at different levels. Mobile devices have achieved full market penetration and rich service levels, thus making this the most preferred channel Mobile phones are changing the way consumers make payments and are also documenting their shopping behaviour, location, etc., thereby facilitating targeted marketing and providing shopping suggestions The challenges in the m-payments space arise due to fragmentation of the ecosystem, lack of uniform standards, and concerns related to security and fraud management Testing of mobile payment solutions poses challenges due to the complexity of having multiple attributes to ensure coverage. The industry is moving towards developing strategies for testing approaches, and new business opportunities including accessing mobile devices on the cloud and designing emulators have evolved. The emergence and the rate of growth of nontraditional players are significantly high when compared to the banks, though banks still maintain the edge due to the trust factor References [1] Capgemini, RBS (2014). World Payments Report [2] emarketer (2013) Smartphones, Tablets Drive Faster Growth in Ecommerce Sales. [3] [4] Ovum (2014). Digital Consumer Insights Survey. [5] Kount, The Fraud Practice and CardNotPresent.com (2015). Mobile Payments & Fraud: 2015 Report. [6] GSMA (2015). The Mobile Economy 2015.
17 Payments through the Mobile Looking Glass 17 SQS Software Quality Systems AG, Cologne All rights, in particular the rights to distribution, duplication, translation, reprint and reproduction by photomechanical or similar means, by photocopy, microfilm or other electronic processes, as well as the storage in data processing systems, even in the form of extracts, are reserved to SQS Software Quality Systems AG. Irrespective of the care taken in preparing the text, graphics and programming sequences, no responsibility is taken for the correctness of the information in this publication. All liability of the contributors, the editors, the editorial office or the publisher for any possible inaccuracies and their consequences is expressly excluded. The common names, trade names, goods descriptions etc. mentioned in this publication may be registered brands or trademarks, even if this is not specifically stated, and as such may be subject to statutory provisions. SQS Software Quality Systems AG Phone: Fax:
OVERVIEW OF MOBILE PAYMENT LANDSCAPE
OVERVIEW OF MOBILE PAYMENT LANDSCAPE NEACH FORUM September 10, 2014 Marianne Crowe Federal Reserve Bank of Boston Disclaimer: The views expressed in this presentation are those of the presenter and do
More informationOVERVIEW OF MOBILE PAYMENT LANDSCAPE Marianne Crowe Federal Reserve Bank of Boston NEACH September 10, 2014
OVERVIEW OF MOBILE PAYMENT LANDSCAPE Marianne Crowe Federal Reserve Bank of Boston NEACH September 10, 2014 Disclaimer: The views expressed in this presentation are those of the presenter and do not necessarily
More informationWhy effective Test Automation drives successful and qualitydriven mobile payments
Whitepaper Why effective Test Automation drives successful and qualitydriven mobile payments sqs.com Answers on how to improve cost effectiveness and reduce time to market Introduction The adoption of
More informationU.S. Mobile Payments Landscape NCSL Legislative Summit 2013
U.S. Mobile Payments Landscape NCSL Legislative Summit 2013 Marianne Crowe Vice President, Payment Strategies Federal Reserve Bank of Boston August 13, 2013 2 Agenda Overview of Mobile Payments Landscape
More informationThe Goods, the Payment and the Mobile!
WHITEPAPER The Goods, the Payment and the Mobile! This whitepaper is an extract from: Mobile Payments for Digital & Physical Goods Analysis, Markets & Vendor Strategies 2011-2015... information you can
More informationEvolving Mobile Payments Industry Landscape
Evolving Mobile Payments Industry Landscape Mobile Banking: Can the Unbanked Bank on It? Sargent Shriver National Center on Poverty Law webinar August 16, 2012 Marianne Crowe Federal Reserve Bank of Boston
More informationPreparing for The Fourth Pillar of Mobile Payments: Payments to Merchants and Retailers
Point of View Preparing for The Fourth Pillar of Mobile Payments: Payments to Merchants and Retailers After years of hearing that the era of the mobile wallet has arrived, bankers have become weary of
More informationMobile Financial Services
Mobile Financial Services CANTO AGM 2014 January 27, 2014 27 janvier 2014 1 Agenda MoreMagic and Oberthur Technologies International TopUp and White label The Digital Revolution The Caribbean Opportunity
More informationAndroid pay. Frequently asked questions
Android pay Frequently asked questions June 2015 Android Pay - FAQs In May 2015, Android Pay was announced by Google. Android Pay is Google s payments solution that allows consumers to do in-store and
More informationHow To Make Money From Mobile Payment On Wirecard
MOBILE PAYMENT INNOVATIVE SOLUTIONS Modular, global, flexible and secure 2 THE FUTURE OF PAYMENT IS MOBILE MOBILE PAYMENT Wirecard is an end-to-end provider of solutions and services for multifunctional,
More informationGLOBAL MOBILE PAYMENT METHODS: FIRST HALF 2015
PUBLICATION DATE: AUGUST 2015 PAGE 2 GENERAL INFORMATION I PAGE 3 KEY FINDINGS I PAGE 4-8 TABLE OF CONTENTS I PAGE 9 REPORT-SPECIFIC SAMPLE CHARTS I PAGE 10 METHODOLOGY I PAGE 11 RELATED REPORTS I PAGE
More information2020 Foresight: Best Practices in Implementing Mobile Payments
2020 Foresight: Best Practices in Implementing Mobile Payments Product Code: VR0963MR Published Date: November 2013 www.timetric.com TABLE OF CONTENTS TABLE OF CONTENTS 1 Executive Summary... 6 2 Dynamics
More informationSocial Media Payment Applications. June 6, 2011
Social Media Payment Applications June 6, 2011 5 th Annual Mobile Banking and Emerging Applications Summit Our Panel Heather Mark, PhD Senior Vice President Market Strategy Preston W. Thornton III Director,
More informationIngenious Systems. Evolute System's. Mobile Payment. Initiative
Ingenious Systems Evolute System's Mobile Payment Initiative The Mobile Payment Concept A mobile payment is any payment where a mobile device is used to initiate, authorize and confirm an exchange of financial
More informationEmerging Trends in the Payment Ecosystem: The Good, the Bad and the Ugly DAN KRAMER
Emerging Trends in the Payment Ecosystem: The Good, the Bad and the Ugly DAN KRAMER SHAZAM, Senior Vice President Agenda The Ugly Fraud The Bad EMV? The Good Tokenization and Other Emerging Payment Options
More informationThe State of Pay. A mobile revolution. semble.co.nz
The State of Pay A mobile revolution semble.co.nz 2 November 2015 2 Overview The introduction of the mobile wallet represents the most significant evolution in payments for New Zealand since the Eftpos
More informationWhat Are Mobile Payments?
MOBILE PAYMENTS OVERVIEW CSBS Legal Conference August 25, 2011 Cliff Stanford Alston & Bird, LLP What Are Mobile Payments? Payment transactions between two parties initiated by means of a mobile device
More informationSecuring the future of mobile services. SIMalliance Open Mobile API. An Introduction v2.0. Security, Identity, Mobility
1 An Introduction v2.0 September 2015 Document History 2 Version Date Editor Remarks 1.0 06/04/2011 OMAPI Working Group Public release 2.0 27/09/2015 OMAPI Working Group Public release Copyright 2015 SIMalliance
More information2020 Foresight: Best Practices in Implementing Mobile Payments
2020 Foresight: Best Practices in Implementing Mobile Payments Product Code: VR0963MR Published Date: November 2013 For more details about the full report, please contact: T: +65 6383 4688 E: info@ap.timetric.com
More informationInside the Mobile Wallet: What It Means for Merchants and Card Issuers
Inside the Mobile Wallet: What It Means for Merchants and Card Issuers Welcome to the age of Universal Commerce commerce that is integrated, personalized, secure, open, and smart. The lines between in-store
More informationC23: NFC Mobile Payment Ecosystem & Business Model. Jane Cloninger Director
C23: NFC Mobile Payment Ecosystem & Business Model Jane Cloninger Director The mobile phone is the most successful communication device in history Global mobile subscribers (millions) 5,000 4,500 4,000
More informationmpay, mshop, mtransfer!
WHITEPAPER mpay, mshop, mtransfer! This whitepaper is an extract from: Mobile Payment Markets Strategies & Forecasts 2010-2014... information you can do business with mpay, mshop, mtransfer! 1. Introduction
More informationNovember. Summary: Global Payments
November 2014 Executive Summary: Global Payments Global Payment Growth Fueled by Cross-Border and Mobile Commerce By Tim Parry Global ecommerce is expected to top $1.25 trillion U.S. by the end of 2014,
More informationGLOBAL ONLINE PAYMENT METHODS: FIRST HALF 2015
PUBLICATION DATE: JULY 2015 PAGE 2 GENERAL INFORMATION I PAGE 3 KEY FINDINGS I PAGE 4-9 TABLE OF CONTENTS I PAGE 10 REPORT-SPECIFIC SAMPLE CHARTS I PAGE 11 METHODOLOGY I PAGE 12 RELATED REPORTS I PAGE
More informationAsian Payment Card Forum
Information Brochure Asian Payment Card Forum 19-20 October, Meliá Hanoi Hotel, Vietnam Converging Payments to a Digital Commerce Future Focus The Roadmap for Consumer Payments Today From Contactless to
More informationThe Future of mpayments in Europe
The Future of mpayments in Europe Cloud-based mpayments are Creating Immediate Business Opportunities for mpayment Service Providers M9EB-67 November 2013 Contents Section Slide Numbers Executive Summary
More informationKEEPING PACE WITH MOBILE PAYMENT
KEEPING PACE WITH MOBILE PAYMENT Mobile payment is transforming the buying experience. Smaller merchants are looking to ISOs and acquirers for help in keeping pace as larger retailers employ new card acceptance
More informationWorld-wide trends in innovation on the acquiring side
World-wide trends in innovation on the acquiring side CPSS-World Bank retail payments forum Perugia, March 19 th 2013 Edgar, Dunn & Company, 2013 Yogesh Oka Yogesh.Oka@edgardunn.com David Poe David.Poe@edgardunn.com
More informationGrow with our omni-channel payment processing technologies and merchant services.
Grow with our omni-channel payment processing technologies and merchant services. Get ready for growth Payment processing solutions ecommerce mcommerce In-app payments Virtual terminal Card present EMV
More informationMobile Payments. www.wipro.com. Kedar Limaye Director & Consulting Partner,Wipro Mobility Solutions
Mobile Payments www.wipro.com Kedar Limaye Director & Consulting Partner,Wipro Mobility Solutions Table of contents 03... Preparing your business for mobile payments 04... Defining mobile payments 05...
More informationAsian Payment Card Forum Growing the Business: Launching Successful Consumer Payments Products
Asian Payment Card Forum Growing the Business: Launching Successful Consumer Payments Products Dusit Thani Hotel, Bangkok, Thailand September 201 Information Brochure Focus in 2014 Payment Card Technology
More informationThe Impact of Emerging Payment Technologies on Retail and Hospitality Businesses. National Computer Corporation www.nccusa.com
The Impact of Emerging Payment Technologies on Retail and Hospitality Businesses The Impact of Emerging Payment Technologies on Retail and Hospitality Businesses Making the customer payment process convenient,
More informationWIRECARD FUTURE OF PAYMENTS. MainFirst Insights to Go Web Conference January 22, 2015
WIRECARD FUTURE OF PAYMENTS MainFirst Insights to Go Web Conference January 22, 2015 1. MARKET READINESS FOR MOBILE PAYMENTS IS ACCELERATING NFC: Facts & Figures According to Visa Europe (January 2015),
More informationWhite Paper. The Four Pillars of Mobile Payments Immediate Opportunities
White Paper The Four Pillars of Mobile Payments Immediate Opportunities The Four Pillars of Mobile Payments Immediate Opportunities As the trade media continues to focus on the still-fragmented activity
More informationonline Online Payment Whatever the channel, an easy way to pay.
online Whatever the channel, an easy way to pay. helps you respond to multichannel customer demands while improving conversion rates. Your customers benefit from simple yet innovative payment methods.
More informationHow will Security Testing help to reduce risks and build customer confidence in mobile payments
Whitepaper How will Security Testing help to reduce risks and build customer confidence in mobile payments sqs.com An insight to successful strategies beating the challenges of complex systems Introduction
More informationMobile Commerce. Deepankar Roy, Ph.D. National Institute of Bank Management, Pune, India
Mobile Commerce Deepankar Roy, Ph.D. National Institute of Bank Management, Pune, India Outline What is mobile commerce? What are the different ways through which mobile commerce happens? Mobile Commerce
More informationKey Topics in Mobile Payments. Marianne Crowe Federal Reserve Bank of Boston m-enabling Summit June 10, 2014
Key Topics in Mobile Payments Marianne Crowe Federal Reserve Bank of Boston m-enabling Summit June 10, 2014 Agenda Overview of mobile payments landscape Role of Federal Reserve Mobile Payments Industry
More informationBusiness white paper Mobile payments
Business white paper Mobile payments Setting standards and gaining customer loyalty Business white paper Page 2 Mobile payments With the rapid development of electronic systems and technology, the adoption
More informationAccourt Insights: mpos
The mpos phenomenon has been happening for some years now and has been leveraged to extend card payments into new merchant segments across the world. The so-called mobile Point of Sale ( mpos ) proposition
More informationPosition Paper. issuers. how to leverage EC s regulation proposal. on interchange fees for card-based payment transactions
Position Paper issuers how to leverage EC s regulation proposal on interchange fees for card-based payment transactions The issuing landscape has dramatically changed over the last few years increased
More informationMCX/CURRENTC. This payment app will be unique from other mobile payments options in that it is not device specific. Consumers
Payment Services WHITE PAPER MOBILE PAYMENTS TECHNOLOGY Intelligent solutions to connect with your members. THE HISTORY OF MOBILE As mobile devices have permeated the marketplace, developers have focused
More informationEnterprise Communications Research 2013
Frost & Sullivan Enterprise Communications Research 2013 Analysis of the Australian Mobile Device Management (MDM) Market 2013 Disclaimer Frost & Sullivan takes no responsibility for any incorrect information
More informationCatch all the digital moments
Catch all the digital moments of your customers Driving digital transformation in the banking sector Banking is clearly evolving in a fast-paced and changing ecosystem, either in terms of regulatory compliance
More informationOpinion piece. The mobile wallet already exists! It s called mobile banking. By Simon Cadbury Head of Strategy & Innovation Intelligent Environments
Opinion piece The mobile wallet already exists! It s called mobile banking By Simon Cadbury Head of Strategy & Innovation Intelligent Environments What do we mean by a Mobile Wallet? The term Mobile Wallet
More information2016 OUTLOOK: GLOBAL PAYMENTS
December 2015 2016 OUTLOOK: GLOBAL PAYMENTS Disruption across the industry a global theme Around the world, new entrants (including start-ups and nontraditional players) are entering the payments industry.
More informationMobile Payments Primer
Mobile Payments Primer February 13 th, 2014 Outline 1 Definitions 2 Introduction to Mobile Payments 3 Near Field Communication and Payment Methods 4 Non-NFC Payment Methods 4 Security 5 Mobile Payments
More informationMobile Near-Field Communications (NFC) Payments
Mobile Near-Field Communications (NFC) Payments OCTOBER 2013 GENERAL INFORMATION American Express continues to develop its infrastructure and capabilities to support growing market interest in mobile payments
More informationA Solution to the Mobile Wallet Conundrum
A Solution to the Mobile Wallet Conundrum 2014 Cortex MCP Page 1 Introduction: A new approach is needed to make the Mobile Wallet mainstream More people than ever are using smartphones to place and take
More informationEMV-TT. Now available on Android. White Paper by
EMV-TT A virtualised payment system with the following benefits: MNO and TSM independence Full EMV terminal and backend compliance Scheme agnostic (MasterCard and VISA supported) Supports transactions
More informationSpecial Report: Trends in Mobile Payment April 2015
Special Report: Trends in Mobile Payment April 2015 Contents Executive Summary Consumers Adopting Mobile Mobile Payment Methods Leveraging Mobile Payments Enabling Your Business 2 Confidential & Proprietary
More informationThe Future of Mobile Payment. Christopher Boone President & CEO, Cimbal Inc. E: chris@cimbal.com T: (650) 743-2732
The Future of Mobile Payment Christopher Boone President & CEO, Cimbal Inc. E: chris@cimbal.com T: (650) 743-2732 April 23, 2014 A Little About Me Christopher Boone President & CEO, Cimbal, Inc. 20 years
More informationOmnichannel Payments
Omnichannel Payments The Connected Consumer The way consumers buy goods and services is changing profoundly We now exist in a truly global, connected and digital world. A world of choice that lets us purchase
More informationCANADA VS THE USA - THE CONTRAST AND LESSONS FOR MOBILE PAYMENTS
CANADA VS THE USA - THE CONTRAST AND LESSONS FOR MOBILE PAYMENTS Presented by: Jacqueline Chilton, Founding Partner, Muration Group Catherine Johnston, President & CEO ACT Canada Muration Group 2014 2
More informationMOBILE PAYMENT SECURITY: BLE OR NFC
NEW SCIENCE TRANSACTION SECURITY ARTICLE MOBILE PAYMENT SECURITY: BLE OR NFC SUMMER 2014 UL.COM/NEWSCIENCE NEW SCIENCE TRANSACTION SECURITY OVERVIEW From research on the latest electronic transaction security
More informationDevelopment of contactless mobile payment services
Development of contactless mobile payment services by the Financial Infrastructure Department Taking the advantage of the latest Near Field Communication (NFC) technology development, a number of economies
More informationpress information sheet March 2015
press information sheet March 2015 Orange mobile banking and NFC services Fast Facts For more information, contact: orangegroup.pressoffice@orange.com Follow @Orange ON Twitter Mobile banking and NFC services
More informationConsumer Mobile Payments Survey. Driving Value and Adoption of Mobile Payments Consumers Want More
Consumer Mobile Payments Survey Driving Value and Adoption of Mobile Payments Consumers Want More Accenture recently surveyed North American smart phone users to understand how consumers can be encouraged
More informationChanging E-Commerce Trends
Changing E-Commerce Trends E-Commerce trends that will change the way of shopping E-commerce came to existence more than two decades ago. It is still going strong. As per emarketer, worldwide e-commerce
More informationFriday, June 5, 2015 3:15 p.m.
MCUL & Affiliates 2015 Annual Convention and Exposition Mobile Payments Greatest Opportunity or Biggest Threat? Amy Smith, AAP, CAE President & CEO The Payments Authority Friday, June 5, 2015 3:15 p.m.
More informationMOBILE PAYMENT IN THE EU: ROLE OF NFC. Gerd Thys Product Manager Clear2Pay Open Test Solutions (OTS) gerd.thys@clear2pay.com
MOBILE PAYMENT IN THE EU: ROLE OF NFC Gerd Thys Product Manager Clear2Pay Open Test Solutions (OTS) gerd.thys@clear2pay.com READY FOR MOBILE PAYMENT AT THE PUMP? Germany : One in three willing to pay for
More informationMOBILE APPLICATION TESTING. TekMindz s Testing solutions for enterprises INDZ TM TEK
MOBILE APPLICATION TESTING TekMindz s Testing solutions for enterprises TEK INDZ TM Mobile Testing Strategy There are unique challenges in testing mobile applications. The challenges are mainly due to
More informationMobile Payments Applications and Challenges Jose Diaz Director, Business Development & Technical Alliances Thales e-security
www.thales-esecurity.com Mobile Payments Applications and Challenges Jose Diaz Director, Business Development & Technical Alliances Thales e-security 2 / Verizon Data Breach Report 3 / Victim Industry
More informationMobile Payment: The next step of secure payment VDI / VDE-Colloquium. Hans-Jörg Frey Senior Product Manager May 16th, 2013
Mobile Payment: The next step of secure payment VDI / VDE-Colloquium May 16th, 2013 G&D has been growing through continuous innovation Server software and services Token and embedded security Cards for
More informationGlobal Online Payment Methods: First Half 2015
Brochure More information from http://www.researchandmarkets.com/reports/3378379/ Global Online Payment Methods: First Half 2015 Description: Around the world, the online and mobile payments environments
More informationFace to face payment solutions. Mobile strategy for businesses on the go
Face to face payment solutions Mobile strategy for businesses on the go Contents 3. Overview 4. Online and offline merge 5. Contactless payments 6. Apps and the ewallet 7. Graphic: Rising payment trends
More informationMobile Devices. & Behaviour. How devices and operating systems influence the mcommerce journey. tradedoubler.com
Mobile Devices & Behaviour How devices and operating systems influence the mcommerce journey Know your phone: the key to effective mobile commerce Mobile consumers are not created equal. If advertisers
More informationVisa Consulting and Analytics
Visa Consulting and Analytics Issuer Acquirer Retailer Analytics and Information services: Issuer menu Issuers - Visa data driven insights We are in a unique position to inform our clients about performance
More informationMobile phone based business models. Sundar Murthi CAB
Mobile phone based business models Sundar Murthi CAB Session Plan Overview of mobile business Mobiles for banking Guidelines for mobile banking Technologies for mobile banking Mobile banking solutions
More informationCopyright 2015 Criteo. State of Mobile Commerce Apps and cross-device lead mobile business Q2 2015
State of Mobile Commerce Apps and cross-device lead mobile business Q2 2015 Mobile Commerce Report Methodology Individual transaction data analyzed How can marketers use this data? Over 3,000 online retail
More informationPosition Paper Ecommerce Europe. E-Payments 2012
Position Paper Ecommerce Europe E-Payments 2012 Contents Introduction: Ecommerce Europe 3 1. Payments from the merchants perspective 5 2. Market outlook 6 3. Card-based payments and related fraud issues
More informationLatest and Future development of Mobile Payment in Hong Kong
Latest and Future development of Mobile Payment in Hong Kong About oti Founded in 1990 (NASDAQ: OTIV). Offices in US, Europe, Africa, Asia Global provider of cashless payment solutions Experts in secured
More informationGlobal Point of Sale (POS) Terminal Market: Trends & Opportunities (2016 Edition)
Brochure More information from http://www.researchandmarkets.com/reports/3645124/ Global Point of Sale (POS) Terminal Market: Trends & Opportunities (2016 Edition) Description: The report titled Global
More informationAutomated testing for Mobility New age applications require New age Mobility solutions
Automated testing for Mobility New age applications require New age Mobility solutions Executive Summary Today, mobile phone has transformed from its former role as a mere medium of communication to that
More informationMobile Test Automation - Right Tools and Right Approach
Mobile Test Automation - Right Tools and Right Approach With business interfaces moving on to the Mobile space, enterprises are leveraging innovative apps that not only connect their customers but also
More informationBringing Mobile Payments to Market for an International Retailer
Bringing Mobile Payments to Market for an International Retailer Founded in 2011, Clearbridge Mobile has emerged as a world class studio developing state of the art wearable and mobile wallet / payment
More informationTechnology and Mobile Payment Service Providers Landscape in India
Technology and Mobile Payment Service Providers Landscape in India Summary This section gives the overview of the non banking ecosystem in the Indian mobile payment space. It describes the evolution of
More informationWirecard AG Half year results 2014 Investor Presentation
Wirecard AG Half year results 2014 Investor Presentation Aschheim, 13th August 2014 2014 Wirecard AG 1 Content 1. Key Figures H1 2014 / Highlights YTD 2. Products and Solutions 3. Growth Drivers, Strategy
More informationWe believe First Data is well positioned to take advantage of all of these trends given the breadth of our solutions and our global operating
Given recent payment data breaches, clients are increasingly demanding robust security and fraud solutions; and Financial institutions continue to outsource and leverage technology providers given their
More informationGetting in the mobile game
THOUGHT LEADERSHIP Getting in the mobile game Billing and payment trends and best practices 1 Executive summary The mobile revolution is taking off. Consumers are increasingly using their mobile device
More informationE-Commerce payment trends. Petr Polak Senior Sales Manager Czech Republic and Slovakia
E-Commerce payment trends Petr Polak Senior Sales Manager Czech Republic and Slovakia 1 Visa Europe European Payment System One VISA Future Visa Europe and Visa Inc. announced today their intention to
More informationCognizant Mobility Testing Lab. The faster, easier, more cost-effective way to test enterprise mobile apps.
Cognizant Mobility Testing Lab The faster, easier, more cost-effective way to test enterprise mobile apps. Be Cognizant 2 MOBILE APP TESTING REINVENTED With Cognizant Mobility Testing Lab You Will Save
More informationMobile Applications and OpenTravel Specifications
Mobile Applications and OpenTravel Specifications A G E N D A Introductions Is the Mobile channel important? USER EXPERIENCE What is the next generation of mobile applications? How do Open Standards come
More informationAccenture Payment Services
Accenture Payment Services Helping banks and other payment service providers to improve business strategy, technology and operational efficiency to transform their business Over 4,000 Payments professionals,
More informationAbout Visa paywave for mobile
F A C T S H E E T About Visa paywave for mobile Visa paywave is Visa s contactless payment technology that enables consumers to make wave and go payments at the shop counter using their payment cards,
More informationMaking Cloud-Based Mobile Payments a Reality with Digital Issuance, Tokenization, and HCE WHITE PAPER
Making Cloud-Based Mobile Payments a Reality with Digital Issuance, Tokenization, and HCE WHITE PAPER Why Cloud-Based Mobile Payments? The promise of mobile payments has captured the imagination of banks,
More informationSmart Ride: European transit systems move to contactless mobile payments Trends and Developments, May 05, 2015
Industry trends suggest that transit system operators are moving away from traditional methods of payment such as cash, tokens and paper tickets to a variety of electronic payment methods, including near
More informationpermitting close proximity communication between devices in this case a phone and a terminal.
MOBILE PAYMENT What it is. How it works. What it means for Canadians. By EnStream LP for the House of Commons Finance Committee February 13, 2014 INTRODUCTION EnStream was established by Bell, Rogers and
More informationTrends in Mobile Payments in Developing and Advanced Economies
Trends in Mobile Payments in Developing and Advanced Economies Darren Flood, Tim West and Daniel Wheadon* As mobile phones have become commonplace throughout the world there has been an increasing focus
More informationWhen it comes to payments today, the customer rules. Simple. Personal. Everyday.
2015 North America Consumer Digital Payments Survey When it comes to payments today, the customer rules. Simple. Personal. Everyday. Toward a future of digital payments Digital is the most disruptive force
More informationENTERPRISE MOBILITY GIVE YOUR BUSINESS THE BIG ADVANTAGE
Business Solutions through Software ENTERPRISE MOBILITY GIVE YOUR BUSINESS THE BIG ADVANTAGE 1 Executive Summary: Today, mobility is considered to be one of the most disruptive technology innovation faced
More informationMobile Money Market by Transaction Mode, Nature of Payment, Location, Type of Purchase, & by Industry - Global Forecast to 2019
Brochure More information from http://www.researchandmarkets.com/reports/3150389/ Mobile Money Market by Transaction Mode, Nature of Payment, Location, Type of Purchase, & by Industry - Global Forecast
More informationInnovation and Emerging Payments/FinTech
Innovation and Emerging Payments/FinTech The Regulatory Perspective Wild, Wild West 2006-2 008 2009-2 010 2011 2012 2013-2 014 Remote Payments - SMS & Internet Mobile Browser QR Codes mpos PayPal Here
More informationEtisalat s Connected Commerce Platform
Customer Case Study Etisalat s Connected Commerce Platform Smart Retail Service EXECUTIVE SUMMARY COMPANY OVERVIEW Customer Name: Etisalat Industry: Telecommunications Location: UAE BUSINESS CHALLENGE/OPPORTUNITY
More informationDifferent Mobile Payment Alternatives and Framework to Analyse Developments * under elaboration *
Different Mobile Payment Alternatives and Framework to Analyse Developments * under elaboration * Päivi Heikkinen Senior Economist 18.8.2008 Päivi Heikkinen 1 Structure of the presentation Research questions
More informationWhite Paper: Collaborative Working 2013
White Paper: Collaborative Working 2013 2013, igroup ltd. All rights reserved. INTELLECTUAL PROPERTY DISCLAIMER This white paper is for informational purposes only and is provided as is with no warranties
More informationContactless Payments. Björn Salomon-Sörensen, Account Director - Swedbank November 11, 2015
Contactless Payments Björn Salomon-Sörensen, Account Director - Swedbank CONTACTLESS BASICS AND BENEFITS What s Inside MasterCard Contactless? Similar to a standard MasterCard card with some differences.
More informationMobility, Banking and Payments: Evolution or Revolution?
Mobility, Banking and Payments: Evolution or Revolution? CHALLENGES AND OPPORTUNITIES Bernardo Nicoletti Almati, 1 October 2015 Questions and Answers 1914: Launch of the first credit card by Western Union
More informationThe future of contactless mobile payment: with or without Secure Element?
The future of contactless mobile payment: with or without Secure Element? By Sylvain Godbert, mobile payment and security expert at Nextendis By Jean-Philippe Amiel, director of Nextendis February, 2015
More information