Global Online Payment Methods: First Half 2015

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1 Brochure More information from Global Online Payment Methods: First Half 2015 Description: Around the world, the online and mobile payments environments remain dynamic. The number of online payment users is growing rapidly in emerging markets, having reached over 300 million in China alone by the end of last year. The volume of online payments made through third-party providers grew by almost one half in. Mobile payments are developing even more rapidly: in Nigeria, for example, mobile payment transactions grew more than ten-fold. Another observed shift happening is the diminishing share of cash on delivery in some emerging markets, as credit cards and alternative online payment methods rise. For example, in Russia, was the first year that bank card overtook cash on delivery as the payment method most used by online shoppers. Also, notable regulatory shifts are taking place. For example, in Japan authorities have been considering a change in rules to enable banks to compete better in the online payments market. Competition among payment providers is also dynamic and fierce, with each of the major players trying not to lag behind the others in their online and mobile payment offering and innovation. Express checkout is a growing trend in the industry: American Express, Amazon, Visa and PayPal have all recently launched or updated their speedy and seamless checkout offerings. The battle of mobile wallets also continued in the first half of 2015, with Apple Pay expanding from the USA to the UK, Samsung launching Samsung Pay in South Korea and Google unveiling Android Pay. Meanwhile, security remains a major concern both in online and mobile payments, with close to half of the merchant respondents surveyed in early 2015 indicating increased investment in payment and data security. With regard to mobile payments, over half of shoppers worldwide expressed safety concerns about their personal information when using a mobile payment app last year. Nevertheless, online and mobile payments are expected to develop and grow further alongside B2C E-Commerce and M-Commerce. Key Questions Answered: - What trends can be observed in the global online payment markets? - Which payment methods are preferred by online shoppers in various countries worldwide? - How does mobile payment user penetration differ between different regions? - Which important moves did some major market players make since the start of 2015? Contents: 1. Management Summary 2. Global 2.1 Online and Mobile Payment Trends and News about Players, H Overview of Alternative Online Payment Methods, H Payment Methods Used in M-Commerce, in % of Surveyed Mobile Phone Users, February Mobile Payment User Penetration, in % of Shoppers, by Selected Regions and the USA, 2.5 Perception of Security of Mobile Payments, by Selected Regions, and by Age Group, in % of Shoppers, 2.6 Mobile Payment Users Penetration, by Product/Service Category, by UK, France, Germany, Italy, USA, Japan, Australia, Spain, China, in % of Mobile Phone Users, 2.7 Types of Mobile Payments Used for Purchasing Non-Digital Goods, by UK, France, Germany, Italy, USA, Japan, Australia, Spain, China, in % of Mobile Phone Users, 2.8 Types of Mobile Payments Used for Purchasing Non-Digital Services, by UK, France, Germany, Italy, USA, Japan, Australia, Spain, China, in % of Mobile Phone Users, 2.9 Share of Online Shoppers Who Would Use Digital Currency, in % of Online Shoppers, by Selected Countries and Territories, 3. Asia-Pacific 3.1. China

2 3.1.1 Online and Mobile Payment Trends and News about Players, H Online Payment Methods Used, in % of Online Payment Users, Third-Party Online Payment GMV, in CNY trillion, and in % Year-on-Year Change, f Breakdown of Third-Party Online Payment GMV, by Providers, in %, 2013 & Number of Online Payment Users, in millions and in % Share of Internet Users, December 2012, December 2013 & December Number of Mobile Payment Users, in millions and in % Share of Mobile Internet Users, December 2012, December 2013 & December Third-Party Mobile Payment GMV, in CNY trillion, and in % Year-on-Year Change, f 3.2. Japan Online and Mobile Payment Trends and News about Players, H Payment Methods Used in Online Shopping, in % of Online Shoppers, January South Korea Online and Mobile Payment Trends and News about Players, H Payment Methods Used in Online Shopping, in % of Online Shoppers, September Awareness and Usage of Mobile Payment Services, in % of Smartphone Users, March Australia Selected Payment Methods Used in Financial Transactions, incl. BPAY and Online Banking, in % of Adults, 2008, 2011, Breakdown of Awareness and Usage of Mobile Payments, in % of Smartphone Users, February India Online and Mobile Payment Trends and News about Players, H Breakdown of Preferred Payment Methods in B2C E-Commerce, in % of Online Shoppers, Value and Volume of Payment Transactions by Selected Non-Cash Payment Methods, incl. Mobile, FY & FY Indonesia Breakdown of Preferred Payment Methods in Online Shopping, in % of Online Shoppers, 3.7. Thailand Value and Volume of Online Payment, in THB billion and in millions, by Bank, Non-Bank and Total, Value and Volume of Mobile Payment, in THB billion and in millions, by Bank, Non-Bank and Total, North America 4.1. USA Online and Mobile Payment Trends and News about Players, H Breakdown of Most Preferred Payment Methods in Online Shopping, in % of Online Shoppers, Companies Most Trusted with Payment and Personal Information, in % of Online Shoppers, October Share of Adults Who Used Mobile Payment, in %, 2013 & Types of Mobile Payments Conducted In-Store, in % of Mobile Payment Users, Payment Methods Used When Conducting Mobile Payments, in % of Respondents, Mobile Payment Services Used, in % of Respondents, Current/Intended Use of Smartphone Wallet Apps, by Brands, in % of Internet Users who Already Use/May Use a Wallet App, November Planned Use of Mobile Payment Apps, by Apple Pay and PayPal, in % of Current/Future Mobile Payment App Users, June, September, December & March Canada Breakdown of Most Used Payment Methods in Online Shopping, in % of Online Shoppers, April Interest in Payment-Related Mobile Features, by High Interest and Low Interest, in % of Respondents, April Use of Alternative Payment Methods, incl. Online and Mobile, by Gender and Age, in % of Respondents, Europe 5.1. Western Europe UK Online and Mobile Payment Trends and News about Players, H Breakdown of Online Card Spending, by Credit and Debit Cards, in GBP billion, Breakdown of Awareness of Mobile Wallets/Mobile Payments, in % of Consumers, by Selected Age Groups, February Companies Most Trusted With Provision of Mobile Digital Wallet, in % of Internet Users Owing an iphone, Q1 2015

3 Germany Online and Mobile Payment Trends and News about Players, H Payment Methods Used in Online Shopping, in % of Online Shoppers, 2011 & Breakdown of Interactive Retail Sales by Payment Methods, in EUR billion and in %, 2013 & Breakdown of Awareness and Usage of Mobile Payments, by Payment Type, in % of Respondents, France Payment Methods Most Used in B2C E-Commerce, in % of Online Shoppers, Q1 & H Value of Online Bank Card Payment Transactions, in EUR billion, 2013 & Spain Payment Methods Used in Online Shopping, in % of Online Shoppers, Breakdown of Attitudes to Mobile Payments, in % of Consumers, Italy Breakdown of B2C E-Commerce Sales, by Payment Methods, in %, f Breakdown of Digital Payments, by Electronic Payment with Credit Card, Online and Mobile, in %, 2013 & Netherlands Breakdown of Online Purchases by Payment Method, in %, Sweden Breakdown of Preferred Payment Methods in Online Shopping, in % of Online Shoppers, 2013 & Q Eastern Europe Russia Online and Mobile Payment Trends and News about Players, H Payment Methods Used in Online Shopping, in % of Online Shoppers, 2013 & Payment Methods Used in Online Shopping, in % of Online Shoppers, Share of NFC-Enabled Smartphones of Total Smartphones Sold, by Share of Units Sold and Share of Revenues, in %, and Breakdown of Revenues from NFC Smartphone Sales by Brands, in %, Turkey Number and Value of Domestic E-Commerce Transactions with Cards, in millions and in TRY million, Q Q Number and Value of Cross-Border E-Commerce Transactions with Cards, in millions and in TRY million, Q Q Poland Payment Methods Used in Online Shopping, in % of Online Shoppers, Payment Methods Used When Paying via Mobile Phone, in % of Individuals Who Paid with Mobile Phone, October Czech Republic Payment Methods Used in Online Shopping, in % of Online Shoppers, Q2 6. Latin America 6.1. Latin America (Regional) Online Shopper Penetration on Banked and Unbanked Population with Internet Access, in %, by Selected Countries, 2013 & Payment Methods Most Used in Online Shopping, by Selected Countries and Total, in % of Online Shoppers, Motivation to Choose a Particular Payment Method in for Using in Online Shopping the Most, in % of Online Shoppers Using This Method, Share of Favorable Conversations about Mobile Payments in Social Media, by All Conversations and Conversations about Safety and Security, in %, 2013 & 6.2. Brazil Online and Mobile Payment Trends and News about Players, H Breakdown of the Last Online Purchase by Payment Methods, in % of Online Shoppers, December Payment Methods Most Used in Online Shopping, in % of Online Shoppers, Current and Intended Use of Mobile Payment Services, in % of Mobile Phone Users, Mexico Payment Methods Used in Online Shopping, in % of Online Shoppers, Number of Online Payment Users, in millions and in % Year-on-Year Change, Types of Products and Services Paid for Online, in % of Online Payment Users, Breakdown of Online Payment Methods Used in Online Shopping, by Payment Method and Device Used, in % of Online Shoppers, Q Breakdown of Offline Payment Methods Used in Online Shopping, by Payment Method and Device

4 Used, in % of Online Shoppers, Q Payment Methods Offered by Online Retailers, in % of Online Retailers, Q Available Security and Control Features on Online Retail Websites, in % of Online Retailers, Q Argentina Payment Methods Used in B2C E-Commerce, in % of Online Shoppers, 2013 & Current and Intended Use of Mobile Payment Services, in % of Mobile Phone Users, Colombia 6.5. Payment Methods Most Used in Online Shopping, in % of Online Shoppers, 6.6. Chile Payment Methods Most Used in Online Shopping, in % of Online Shoppers, 7. Middle East and Africa 7.1. Saudi Arabia Share of Online Shoppers Paying with Credit Card for E-Commerce Purchases, in %, e 7.2. South Africa Share of Internet Users Not Shopping Online Due to Lack of Trust to Online Payment, in % of Respondents, Share of Payments for Online Purchases Made via Mobile Phone, in %, Current and Intended Use of Mobile Payment Services, in % of Mobile Phone Users, Nigeria Mobile Payment Statistics, incl. Number of Transactions, in thousands, Value of Transactions, in NGN million, H H Oman Share of Online Shoppers Paying with Credit Card for E-Commerce Purchases, in %, e 7.5. Morocco Value and Number of B2C E-Commerce Transactions Made with Bank Cards Issued in Morocco, in MAD million and in millions, Share of Mobile Phone Users who Made a Purchase or Payment via Mobile Phone, in %, and Type of Purchase or Payment Made via Mobile Phone, in %, November Breakdown of Payment Methods Used to Pay for a Purchase via Mobile, % of Mobile Phone Owners who Made a Purchase or Payment via Mobile Phone, November 7.6. Kenya Current and Intended Use of Mobile Payment Services, in % of Mobile Phone Users, Mobile Payment Statistics, incl. Number of Transactions, in millions, Value of Transactions, in KES billion, Number of Customers, in millions, and Number of Agents, in thousands, Ordering: Order Online - Order by Fax - using the form below Order by Post - print the order form below and send to Research and Markets, Guinness Centre, Taylors Lane, Dublin 8, Ireland.

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GLOBAL ONLINE PAYMENT METHODS: FIRST HALF 2015

GLOBAL ONLINE PAYMENT METHODS: FIRST HALF 2015 PUBLICATION DATE: JULY 2015 PAGE 2 GENERAL INFORMATION I PAGE 3 KEY FINDINGS I PAGE 4-9 TABLE OF CONTENTS I PAGE 10 REPORT-SPECIFIC SAMPLE CHARTS I PAGE 11 METHODOLOGY I PAGE 12 RELATED REPORTS I PAGE

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