1 State of Mobile Commerce Apps and cross-device lead mobile business Q2 2015
2 Mobile Commerce Report Methodology Individual transaction data analyzed How can marketers use this data? Over 3,000 online retail and travel businesses globally Benchmark your performance on relevant KPIs for your mobile browser, mobile app and cross device channels 1.4 billion transactions per year across both desktop and mobile sites $160 billion in annual sales *Data analyzed is for consumer browsing and shopping behavior in April 2015, across desktop and all mobile devices (including iphone, ipad, and Android smartphones and tablets)
3 Executive Summary Consumer mobile behavior continues to advance faster than retailers ability to keep up. Mobile transactions in Italy cross 27% share: And it s much higher for top-quartile retailers. Apps generated almost 50% of mobile transactions for retailers* who have made their app experience a priority: Mobile apps perform better than any other channel, including desktop. These trends and forecasts come from Criteo s Q State of Mobile Commerce Report, based on its unique pool of online shopping data covering 1.4 billion transactions totaling over $160 billion of annual sales. Mobile Commerce in this report excludes NFC/proximity payments. * Retailers that have over 25% of ecommerce transactions on mobile. Of those mobile transactions, more than 10% are from mobile apps and the rest from mobile browsers.
4 Italy Mobile Commerce Trends
5 #1 mcommerce in Italy passes 27%, top quartile at 35%
6 The growth continues: mcommerce in Italy passed 27% share this quarter Mobile Share of ecommerce Transactions 40.0% 35.0% 30.0% 25.0% 26.00% 27.70% 36.60% 35.40% In Q2, mobile accounts for 27% of ecommerce transactions. Mobile share of ecommerce transactions for the top quartile retailers hovered around 36% in Q % 15.0% 10.0% 5.0% 0.0% Average Q Q Top Quartile
7 Mobile now significant for all retail categories Home Mass Merchants Fashion & Luxury Health & Beauty Mobile Share of ecommerce Transactions, by Category 1 in 3 transactions in Home and Mass Merchant categories are now on mobile Fashion & Luxury and Mass Merchant are categories to watch as they are seeing consistent growth with smartphone adoption. The Mass Merchant category has historically been slow-performing, but is now growing rapidly. Sporting Goods Travel 0% 5% 10% 15% 20% 25% 30% 35% 40% Q Q2 2015
8 Smartphones continue to displace tablets in Italy Smartphone vs. Tablet Share of Mobile Transactions Q Q The majority of mobile transactions in Italy come from smartphones, increasing to 57% this quarter. Even though the conversion rates on smartphone are lower than desktop or tablet, smartphones generate more transactions due to significantly higher traffic. 55% 57% With the introduction of larger screen-sizes, such as with the iphone 6 and Samsung Galaxy, consumers are finding smartphones a convenient way to complete purchases. Tablets Smartphones
9 #2 This is why you want an app
10 Committed app retailers are generating half of their mobile transactions on apps App vs. Mobile Browser Share of Mobile Transactions Retailers who have prioritized their mobile app as a key revenue driver see significant share of transactions via their app For these retailers, apps generate 47% of all mobile revenue. Apps are significant for last-minute travel bookings. 42% of mobile transactions come through apps for committed app businesses. Retail Travel Apps Mobile Browser A committed app retailer is defined as a retailer that sees over 25% of ecommerce transactions on mobile. Of those mobile transactions, more than 10% are from mobile apps and the rest from mobile browsers.
11 Done right, Apps convert visits to sales better than the desktop site Mobile Retail Conversion Rates for Committed App Retailers* 1.7x Retail 1.7x 1.7x Travel 1.2x Apps convert at a higher rate. Partly, this indicates that the user experience of apps is better than desktop and browser. It also reflects the fact that apps are used by more loyal customers leading to higher conversion rates. In retail, consumers using the app convert at a rate three times higher than that of the mobile browser. With travel, the conversion rate for apps is almost two times that of mobile browser Mobile Browser Desktop App Mobile Browser Desktop App * A committed app retailer is a retailer that sees over 25% of ecommerce transactions on mobile. Of those mobile transactions, more than 10% are from mobile app and the rest from mobile browser.
12 Apps deliver higher conversion rate because they provide a much better product browsing experience App Funnel Mobile Browser Funnel Products viewed per user x 3.3 Products viewed per user Shoppers view more than three times more products on apps than mobile browser because of a more engaging user experience. Basket x 1.2 Basket In other words, apps lead to a much more engaged browsing experience - similar to social media sites. As a result of seeing these products, many more are added to the basket. This results in apps having 3x the conversion rate than mobile browser. Purchase x 0.8 Purchase conversion rate x 3.0 conversion rate Conversion Rate = (No. of Sales) / (No. of Users) Users include those with more than a single event on the websites. Each time a visitor sees a web page, adds a product to the basket, or makes an online payment, etc., it is counted as an event.
13 App spend per transaction is the same as mobile browser 100 Mobile Order Values Compared to 100 Spent on the Desktop for Committed App Retailers* In retail, the order value per transaction on app, mobile browser and desktop is almost the same. Travel mobile order value is lower than desktop, as mobile is used for more last minute, lower cost purchases such as same day hotels. Both the mobile browser and mobile app order value are very similar. Mobile Browser App Mobile Browser App Retail Travel * A committed app retailer is a retailer that is live on both mobile web and app, that is for which more than 10 clicks are logged on each environment.
14 Global Mobile Commerce Trends
15 Global Average = 34% Asia and UK continue to be the mobile leaders globally Mobile Share of Retail ecommerce Transactions Japan UK South Korea Netherlands Germany U.S. Spain Italy France Russia Brazil mcommerce is now 34% of all ecommerce transactions globally based on an accurate weighting of ecommerce market size by country. The U.S. is catching up with the global average, with 30% of ecommerce transactions coming from mobile devices. Growth rates are slower in Q2 as the holiday effect of new smartphone sales wears off. 0% 10% 20% 30% 40% 50% Q Q2 2015
16 Worldwide, consumers are using more than one device before they purchase Cross-Device Share of Retail ecommerce Transactions* South Korea Japan Germany Cross-device purchasing doesn t just happen in the U.S. In fact, levels are even higher in other markets. Asian markets see high levels of crossdevice usage even though the phone is so heavily used in these countries. France UK U.S. 0% 10% 20% 30% 40% 50% 60% * Where the consumer has more than one device. Based on Criteo s Universal Match product providing exact matches of users across multiple devices.
17 Smartphone is the dominant device worldwide Smartphone and Tablet Share of Retail ecommerce Transactions South Korea Japan UK Spain U.S. Italy Germany Netherlands Brazil France Russia Across the globe, smartphones have a higher share of mobile transactions than tablets. Japan and South Korea see more than 40% of ecommerce transactions from smartphones. Tablets are still a bit bigger than phones in the UK, Germany, France, Netherlands and Russia. But globally smartphone share is much higher than tablet. 0% 10% 20% 30% 40% 50% Smartphone Tablet
18 Android smartphone is bigger than iphone in many countries Android Smartphone and iphone Share of Retail ecommerce Transactions South Korea Japan Spain Italy Germany Brazil Netherlands UK Android delivers a significant share of smartphone transactions across the globe, greater than iphone in most countries. Share of transactions from iphone is significantly higher than Android only in the U.S., UK and Japan. U.S. Russia France 0% 5% 10% 15% 20% 25% 30% 35% 40% Android Smartphone iphone Countries where Android is majority share
19 United States = 100 UK leads the West in conversion rates, but still behind Asia Japan South Korea Russia UK Germany U.S. Netherlands France Retail Mobile Conversion Rates Compared to the U.S. (Benchmarked at 100) The UK has a higher conversion rate than other Western countries, due to better usability and consumer experience on mobile websites. Mobile conversion rates in Japan are more than three times higher than in the U.S. Brazil Spain Italy Conversion Rate = (No. of Sales) / (No. of Users) Users include those with more than a single event on the websites. Each time a visitor sees a web page, adds a product to the basket, or makes an online payment, etc., it is counted as an event.
20 What will the future look like?
21 So what does the future hold? We see four big trends: Growth in mcommerce is unstoppable. By year-end, mobile share of ecommerce transactions is forecast to reach 33% in the U.S., and 40% globally. Smartphones will continue to displace slower-growing tablets due to larger available screens. Apple is gaining ground on Android, but both are winners vs. a shrinking desktop. Apps are the next frontier: Advertisers will start to significantly invest in their mobile app as a way to drive more conversions than desktop and engage with their loyal customers. Dealing with cross-device behavior is the biggest challenge and opportunity for marketers in In the U.S., 40% of sales already cross-device, marketers have to talk to users and no longer to devices.
22 About Criteo Criteo delivers personalized performance marketing at an extensive scale. Measuring return on post-click sales, Criteo makes ROI transparent and easy to measure. Criteo has over 1,500 employees in 23 offices across the Americas, Europe and Asia-Pacific, serving over 7,800 advertisers worldwide with direct relationships with over 10,000 publishers. Criteo ads reach over 1 billion unique Internet users (comscore, March 2015). For more information, please visit This and future Mobile Commerce reports can be found at Methodology This reports findings come from individual transaction level data sourced solely from Criteo based on a selection of around 3,000 online retail and travel businesses globally who have approximately 1.4 billion transactions per year on their desktop and mobile sites, resulting in approximately $160 billion worth of annual sales. The data analyzed is for consumer browsing and shopping behavior in Jan- Feb 2015, across desktop and mobile (smartphone + tablet) devices including iphone, ipad, and Android smartphones and tablets.
Mobile Apps: What Consumers Really Need and Want A Global Study of Consumers Expectations and Experiences of Mobile Applications The Difference Between a Mobile App and a Mobile Website Before we evaluate
The Mobile Landscape. Western Europe App An Overview of Local Trends & Global Strategies. Foreward Contents Contents Mobile is Huge in EMEA. Over the last 12 months we have moved to a state where all advertisers
JUST EAT plc Annual & Accounts JUST EAT operates the world s leading online and mobile marketplace for takeaway food. Our mission is to empower consumers to love their takeaway experience. Contents Strategic
NAVIGATING THE NEW DIGITAL DIVIDE Capitalizing on digital influence in retail 2 CONTENTS Introduction... 3 What we learned... 6 Drilling down... 8 Simply measuring channel sales misses the larger trend...
Research Paper Finding the Right Balance Between Personalization and Privacy Contents The Consumer Digital Footprint... 1 The footprint components and why they re important to personalization...1 Digital
What Users Want from Mobile A study of consumers mobile web and application expectations and experiences conducted by Equation Research on behalf of Compuware Executive Summary: Mobile is reaching critical
Thinking like a retailer Airline merchandising amadeus.com Contents Foreword 3 Methodology 4 Thinking like a retailer: Airline merchandising 5 The importance of the customer journey 7 The importance of
Parallels SMB Cloud Insights TM United Kingdom DEFINITIONS Cloud Services Categories This research is focused on the cloud services that matter most to SMBs: IaaS, Web Presence and Web Applications, Unified
Introduction.... 1 Emerging Trends and Technologies... 3 The Changing Landscape... 4 The Impact of New Technologies... 8 Cloud... 9 Mobile... 10 Social Media... 13 Big Data... 16 Technology Challenges...
The always-connected traveller: How mobile will transform the future of air travel 2 The always-connected traveller: How mobile will transform the future of air travel Table of contents Foreword 3 1 Executive
Workplace mobility and the small business Explore the global growth of personal communications devices in the workplace 2 1. Background The following white paper examines the findings of the latest Citrix-commissioned
IT S A SOCIAL WORLD Top 1 Need-to-Knows About Social and Where It s Headed Introduction With the widespread adoption of the Internet around the world came the rise of social networking as a global phenomenon.
Issue 2015/2016 Photo: tashka2000 Fotolia.com THE E-COMMERCE MARKET IN GERMANY GREATEST E-COMMERCE CUSTOMER POTENTIAL WITHIN EUROPE With more than 51 million (94 percent of internet users aged 14+) digital
THE LUXURY CONSUMER IN THE NEW DIGITAL WORLD: THEN & NOW 2012 Four Seasons Luxury Trend Report Luxury Travel Trend Report 1 The global luxury landscape and the luxury customer have evolved dramatically
The E-conomy.co.il Impact of the internet on the Israeli economy of McKinsey & Company is strictly prohibited 2 PREFACEPREF For the purpose of this report, we have chosen an extensive 3 EXECUTIVE SUMMARY
PHONE CALLS ARE THE NEW CLICK: The True SMB Marketing Opportunity April 2014 Contents Executive Summary... 1 The Age of Smartphones... 3 Local Calls to Action... 6 Calls Calls Calls... 7 SMBs Like It Too...
Telecom, Media & High Tech Extranet Cyber boom: Why tablet domination has only just begun No.20 RECALL A publication of the Telecommunications, Media, and Technology Practice June 2012 Copyright McKinsey
Gain more leads, create compelling content, and optimize your marketing with Kentico EMS. Built on a scalable enterprise platform as part of Kentico CMS 7 Easy to use for creating online campaigns, forms,
Is Connectivity A Human Right? For almost ten years, Facebook has been on a mission to make the world more open and connected. For us, that means the entire world not just the richest, most developed countries.
What is an API? Your guide to the Internet Business (R)evolution. 2011 3scale Networks S.L. Page 1 What is an API? Your guide to the Internet Business (R)evolution. Executive Summary The introduction of
Quantcast Whitepaper December 2012 DISPLAY AD CLICKERS ARE NOT YOUR CUSTOMERS Konrad Feldman CEO, Quantcast 2012 Quantcast Corporation. All Rights Reserved. Quantcast Whitepaper Display Ad Clickers Are
The opportunity in online luxury fashion Sales are rising, but what do consumers expect from a luxury digital experience? Apparel Fashion & Luxury Practice February 2015 Authored by: Jennifer Schmidt Karel
July.09 Power to the people Social media tracker Power to the people - Social Media Tracker Wave 4 Welcome to Wave 4 3 04 Introduction 07 Methodology 14 Key highlights 15 The rise of video 20 Social networks