Telephone(System( (Feature(Comparison(Matrix(and(Description!

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1 This document outlines the features in XBLUE Networks X16, X-44 and X-50 telephone systems. Although some of the descriptions are general, they will give a good indication of each system s strengths. Features may change without notice. X162.0 X(44 X(50 Technology Digital SIPV2VoIP P2P SIPV2 VoIP BasicKSU 4x16 N/A 14x24+1 MaximumConfigurationwith2Port Telephone(Trunk)LineExpansionModule 6x16 MaximumConfiguration 6x16 4x16 14x24+1 MaximumTelephoneExtensions MaxSingleLine(Analog)Telephone(Suchas acordlessorfaxmachine) VoIPSIPTrunks(InternetLines) Maximum None 4 Independentor SystemRegistration 8 Independentor SystemRegistration StandardPSTNLines 6 None 6 CallerID TelephoneLine Y Y Y CallerID SLT N N Y(1Port) ExternalPaging(RequiresaTelephoneLine) Y N Y LineInterface RJ11 RJ45 RJ11andRJ45 PoweroverEthernet(POE)af N Y Y Voic Storage 2HoursMessageStorage 24Minutesor50 MessageperPhone 32HoursMessage Storage AutomatedAttendant SimultaneousCall Processing 4 Upto4 4 DeliveryofVoic Messages N N Y DesignerSeriesPhones Y N N Builtinheadsetjack 2.55mm RJ9 RJ9 BrowserBasedProgramming N Y Y TelephoneProgramming(MenuDriven) Y Y Y SidecarConsole N Y Y MusicOnHold Y Internal1 External1Port Y InternalWAVFile Y InternalWAVFile 1

2 X162.0 X(44 X(50 Account'Code'(Traveling'COS)' N' N' Y' Agent'(UCD)'Logon/Logoff'' N' N' Y' Alarm' N' N' Y' All'Call'Paging' Y' Y' Y' Alternate'Attendant' N' N' Y' Announcement'only'Mailbox' Y'1' N' Y' Answering'Machine'Emulation' Y' N' N' Attendant'Administration'' N' Y' Y' Attendant'Extension'(Programmable)' Y' Y' Y' Attendant'Recall' Y' Y' Y' Automated'Attendant'' Y' Y' Y' Automated'Attendant' 'Personalize' Day,'Night'Greetings' Y' Y' Y' Automated'Attendant' 'Customizable' Weekend'and'Holiday'Greetings' Y' N' Y' Automated'Attendant' '10' Customizable'Greetings' N' N' Y' Automated'Attendant' '10' Customizable'Menus'' N' N' Y' Automatic'Day'light'Savings'' Y' Y' Y' Automatic'Hold' N' N' Y' Automatic'Line'Select' N' Y' Y' Automatic'Line'Select'(Analog)' N/A' N/A' Y' Automatic'mute'(Programmable)' Y' Y' N' Automatic'Privacy'' Y' Y' Y' Automatic'Record'(Record'All)' Y' N' N' Automatic'Route'Selection'(LCR,'Call' Routing)' N' N' Y' Automatic'Save'Voice'Mail'Messages' Y' Y' Y' Backlit'Display' Y' Y' Y' Block'Anonymous' N' Y' Y' Broadcast'Announcements' (Distribution'List)' N' N' Y' Busy'Lamp'Field'(Busy'Telephone' (Line)'Indication' Y' Y' Y' Busy'Ring'(Allow/Deny)' Y' Y' Y' Call'Announce'Privacy'(see'Hands' Y' free)' Auto'Mute' N' N' Call'Forward' 'Busy' N' Y' Y' Call'Forward' 'Direct' Y' Y' Y' Call'Forward' 'Do'Not'Disturb' N' N' Y' Call'Forward' 'Follow'Me' N' N' Y' Call'Forward' 'Forking'(requires' XBLUE'Phone'Service)' N' N' Y' Call'Forward' 'Idle'' Y' Y' Y' Call'Forward' 'No'Answer' Y' Y' Y' Call'Forward' 'Off'Net'(Extension)' Y' Y' Y' 2

3 X162.0 X(44 X(50 Call'Log'(Un)'Answered,'Missed' Y' Y' Y' Call'Park' N' N' Y' Call'Pickup' Y' N' Y' Call'Timer' Y' Y' Y' Call'Transfer' Y' Y' Y' Call'Waiting' Y' Y' Y' Call'Waiting'Caller'ID' Y' N' N' Caller'ID'(Name'and'Number)' Y' Y' Y' Calling'Party'Identification'(Extension' to'extension)' Y' Y' Y' Central'Office'Line'(CO)'Appearance'' Y' Y' Y' Central'Office'Line'(CO)'Flash' Y' N' Y' Central'Office'X'Line'Groups' N' N' Y' Central'Office'X'Line'Name' N' N' Y' Central'Office'X'Line'Types'' CO' SIP' CO,'SIP' Centrex'Compatibility' Y' N' Y' Class'of'Service'(Extension)' N' N' Y' Conference'(3'Party)' Y' Y' Y' Conference'(Express)' Y' N' N' Custom'Call'Routing'(Single'Digit' Dialing)'Menus' N' N' Y' Department'Mailbox'(virtual'mailbox)' N' N' Y' Dial'By'Name' N' N' Y' Direct'Mailbox'Transfer' Y' N' N' Direct'Telephone'(Trunk)'Line'Access' Y' Y' Y' Directory'Dial'(recorded'message)' Y' N' Y' Distinctive'Ringing' 'CO' N' Y' Y' Distinctive'Ringing' 'Extension' Y' Y' Y' Distribution'Lists'' N' N' Y' Do'Not'Disturb' Y' Y' Y' Dual'Color'LED s' Y' N' N' EXMail'Delivery'of'Voice'Mail'Messages' N' N' Y' End'of'Recording'Alert' N' Y' Y' Envelope'Information'(received'date'&' time)' Y' Y' Y' Extension'Record'(Live'Call'Record)' Y' N' Y' External'Call'Forward' Y' Y' Y' External'Paging'(Requires'a'Telephone' Line)' Y' N' Y' Fax'Detection'(Auto'Attendant' 'PSTN' Only)' N' N' Y' French'Language'Displays' Y' N' N' Hands'Free'Answerback'' Y' N' N' Headset'Compatibility'' Y' Y' Y' Hold'(Dedicated'Button)' Y' Y' Y' Holiday'Greeting'' Y' N' Y' Hot'Dial'Keypad' Y' Y' Y' 3

4 X162.0 X(44 X(50 Hot'Line' N' Y' Y' Hunt'Group' N' N' Y' Interactive'Display' Y' Y' Y' Intercom'Calling'' Y' Y' Y' Internet'Browser'Programming' N' Y' Y' Last'Number'Redial'' Y' Y' Y' Least'Cost'Routing'(Call'Routing)' N' N' Y' Line'in'Use'Circuit'(LIU)' Y' N' N' Meet'Me'Page' Y' N' Y' Memo'Recording' Y' N' N' Menu'Routing'(multiple'menus)' N' N' Y' Message'Forwarding'(Voic )' N' N' Y' Message'Reminder'(Stutter'Dial'Tone)' N' Y' Y' Message'Waiting'Indication' N' Y' Y' Message'Waiting'Indication'(SLT)' N/A' N/A' Y' Multiple'Extension'MWI'' N' N' Y' MusicXOnXHold'(Internal)' Y' Y' Y' MusicXOnXHold'(External'Port'for' ancillary'device)'' Y' N' N' Mute' Y' Y' Y' Mutual'Mailboxes'(XX50'Virtual' Mailbox)' N' N' Y' Navigation'Keys' Y' Y' Y' Night'Service'(automatic'day/night)' Y' Y' Y' OffXHook'Preference' Y' Y' Y' On'Hook'(see'Hot'Line)' Y' Y' Y' One'Touch'Record' Y' N' Y' Open'and'Close'Schedule'' Y' Y' Y' Operator'Extension' 'Programmable'' Y' Y' Y' Paging' 'Allow/Deny' N' Y' Y' Paging'(All'Extensions)' Y' Y' Y' Phantom'Mailbox'(Virtual'Mailboxes)' N' N' Y' Phonebook'(Personal)' Y' Y' Y' Phonebook'(Public)' N' Y' Y' Playback,'Skip'and'Save' Y' Y' Y' Privacy' Y' Y' Y' Privacy'Release' Y' N' N' Programmable'Button'Assignment' Y' Y' Y' Programmable'Ring'Assignment' Y' Y' Y' Record' 'Auto'Record'All'Call'' Y' N' N' Record' 'One'Touch' Y' N' Y' Redial' Y' Y' Y' Remote'Administration' (Browser/NAT)' N' Y' Y' Remote'Changing'of'Operation'Mode' N' N' Y' Single'Digit'Dialing'Menu' N' N' Y' Soft'Keys' Y' Y' Y' 4

5 X162.0 X(44 X(50 Spanish'Language'Display' Y' N' N' Speakerphone' Y' Y' Y' ' Full'Duplex' Full'Duplex' Speed'Dial'(Personal)' Y' Y' Y' Speed'Dial'(System)'' N' Y' Y' Station'Lock/Unlock' N' Y' Y' Station'Message'Detailed'Reporting' (SMDR)' N' N' Y' System'and'User'Password'' Y' N' Y' Telephone'(Trunk)'Line'Appearance' Y' Y' Y' Telephone'(Trunk)'Line'(CO)'Flash' Y' N' Y' Telephone'(Trunk)'Line'Groups' N' N' Y' Telephone''(Trunk)'Line'Name' N' N' Y' Telephone''(Trunk)'Line'Types'' CO' SIP' CO,'SIP' Temporary'Greeting' N' N' Y' Time'and'Date'(X16'updates'using' CID)' Y' Y' Y' Time'and'Date'Stamp'(VM'Envelope)' Y' Y' Y' Time'Sensitive'System'Greetings' Y' Y' Y' Toll'Restriction'(Call'Routing)' N' N' Y' Traveling'Class'of'Service' N' N' Y' UCD'(Distributed'w/Overflow)' N' N' Y' UCD'Agent'Logon/Logoff'' N' N' Y' UCD'Reroute' N' N' Y' Variable'Extension'Length'' N' N' Y' Variable'Mailbox'Length' N' N' Y' Virtual'Extensions' N' N' Y' Voice'Mail'(Standard)' Y' Y' Y' Voice'Mail'Button'(Dedicated)' Y' Y' Y' Web'based'Programming' N' Y' Y' Weekend'Schedule'' Y' Y' Y' 5

6 AccountCode See(TravelingClassofServicePage25) Agent(UCD)Logon/Logoff Agents(extensions)maydialacode,whichtemporarilytakesthemoutoftheUCD group.oncetheagentlogsoff,theywillnotreceiveanyadditionalincomingucdcalls. Thiscanbeveryhelpfulwhenanagentisoutoftheofficeorouttolunch. Alarm EachX2020connectedtotheXb50systemcanuseupto3telephonealarms,whichcan beprogrammedtoplayonceorsettorepeateveryday. AllCallPage SeePaging:AllCallPagingPage20 AlternateAttendant AsecondextensionmaybeprogrammedastheAlternateAttendant.Thealternate answeringpositionservesasabackbuppositiontotheprimaryattendant.telephone (Trunk)Lineringingwillforwardtothealternateansweringpositionafterthepreb programmedringalternatepositiontime. AnnounceOnlyMailbox(NoRecording) Thistypeofmailboxisusedtoeliminaterepetitivequestionssuchas Directionstoyour location or Holidayhours.Thismailboxtypeplaysthegreeting,andthenhangsupto freeitselfforanewcaller.allmailboxesonthexb50canhave takemessage disabled, changingitintoanannouncementonlymailbox. AnsweringMachineEmulation AnswerMachineEmulationsimulatesatelephoneansweringmachineallowingtheuser tolistentothemessageorliftthehandsettospeaktothecalleronceacallisforwarded tovoic .simplypressthevoic button,whichwillflashindicatingthatacaller isleavingamessage. AttendantAdministration Theattendantcanperformspecificadministrativefunctions,suchasselectingthe operatingmode;day,nightortemporary. 6

7 AttendantExtension(Programmable) Oneprimaryattendantisprovidedinthesystemforsupportofnecessaryserviceslike LineRecall,DialingZeroandManualNightServiceOperation.Asecondoralternate attendant(seealternateattendantpage6)positionmaybeestablishedforcommon sharingofincomingtelephone(trunk)linecallsorloadsharingduringpeaktraffic periods. AttendantRecall Callsplacedonhold,willrecalltheextensionthatplaceditonhold.Ifthecallgoes unanswered,theattendantextensionwillring. AutomatedAttendant AutoAttendantprovidesfunctionalitythatcaneliminatetheneedforattendant personnel.throughagreeting,callersaregivenalistofoptionstodialtheirdesired destination,suchasanextensionnumber. AutomatedAttendantPersonalizeGreetings Thisallowsyoutorecordapersonalizedgreetingthatwillbeplayedtocallerswhenthe automatedattendantanswersacall.allxbluesystemsallowyoutorecordadayanda nightgreeting;someallowyoutohavespecialweekend,holidayortemporary greetings.thexb50has10separateautomatedattendantgreetings,whichcanbe personalizedandplayedtooneormorecallers.inaddition,thexb50canbe programmedtoplayadifferentgreetingtoasmanyas8differenttelephonelines. AutomatedAttendantCustomizableMenus TheXb50comeswith10differentcustomcallrouting(singledigitdialing)menus,which allowsacallertoenterdigitstoroutetheircall.thisisfrequentlyusedto Press1for sales,2forsupport,etc. AutomaticDaylightSavings TheX16willsynchronizethedateandtimeusingthetelephonelineprovider scallerid information.whenconnectedtotheinternetthexb44andxb50usesnetworktime Protocol(NTP),whichisautomatic. AutomaticHold AutomaticholdallowsextensionuserstojumpfromoneTelephone(Trunk)Linedirectly toanothertelephone(trunk)line,placingeachlineonhold,withoutpressingthehold button.thisallowsbusyextensionusers,suchastheattendant,toanswermultiplecalls veryquickly. 7

8 AutomaticLineSelect(Hotline) Usersmayselecthowtheiridleextensionfunctionswhenliftingthehandsetorpressing thespeakerbutton.anextensioncanbesettoaccessaspecificoutsideline,aline group,orleaveitemptysothatitaccessesintercomautomaticallywhengoingoffhook orpressingthespeakerbutton. AutomaticMute Toensurethatacallerdoesnotoverhearaprivateconversationstakingplaceinan office,youmaysetyourextensiontoautomaticallythe AutomaticMute function.this allowsthecallertomakea onewayannouncement andrequiresthecalledpartyto presstheirmutebuttontoanswerthecallingparty. AutomaticPrivacy Allextensionsconversationsareconsideredprivate.Therefore,nootherextensionscan joininonaconversation.(seeprivacy/privacyreleasepage21) AutomaticRecord Whenthisfeatureisenabledforanextension,alltelephonelinecallswillautomatically berecordedandstoredintheextension svoic box. AutomaticRouteSelect (See:LeastCostRouting(CallRouting)Page17) AutomaticSaveVoic Messages Messagesareautomaticallysavedeachtimeafteramessagehasbeenreviewed. BacklitDisplay TheX16,Xb2020andXb44telephonesallhavebacklitdisplays.TheX16hasavibrant bluebacklitdisplaywhereasthexb44andxb50havealargegreen6blinebacklitdisplay. Makingallofthemeasytouseandoperateinofficesanddimlylitareas,suchasa restaurant. BlockAnonymous TheXb44andXb50havetheabilitytoblockincomingcallswiththename Anonymous. 8

9 BroadcastAnnouncements(X(50Distribution) TheXb50usesdistributionliststobroadcastasinglemessagetomorethanone extension.eachdistributionlistcanhaveupto25extensions. BusyLampField(BusyTelephone(Line)Indication) Abusylampisapreprogrammedbutton,whichisavisualindicationshowingthestatus ofanextensionortelephonelineonthesystem.theassociatedledwillbelitsolid indicatingthattheextensionortelephonelineisbusy. BusyRingAllow/Deny(CallWaiting) Extensionusersmayselecttoallowordenyadditionalcallstoringtheirextensionwhen theyarebusy.whenbusyringisallowed,extensionuserswillhearaspecialbeeptone whenasecondcallringsattheirextension.ifdenied,thecallwillfollowtheextension s callforwardingparameter(seecallforwardpage9). CallAnnouncePrivacy Atdefault,allX16telephonesallowtwointernalpartiestospeakwitheachother withoutpressingthespeakerbuttonorliftingthehandset.toensureprivacyof conversationstakingplaceinanoffice,extensionusersmayactivatethe Automatic Mute function.(seeautomaticmutepage8) CallForward Thecallforwardfeatureallowsextensionuserstoautomaticallyforwardcallstoanother destination.thisisespeciallyhelpfulwhenyou reoutoftheoffice,busyorunavailable totakenewcalls.thereareseveraldifferenttypesofcallforwardingaswellas forwardingdestinations,suchas;anotherextension,voic ortoanexternal telephonenumbersuchasacellularphoneorhometelephonenumber. Busy% BusyCallForwardbforwardsallincomingcallstothepreprogrammed destinationonlywhentheextensionisbusy.extensionsthatarebusyforwarded willnotringwhenasecondcallispresentedtothem.however,analerttone maybeheardindicatingthatanewcallisbeingroutedtotheforwarded destination. Direct% DirectCallForwardbforwardsallincomingcallstothepreprogrammed destinationassoonasitispresentedtotheextension.analerttonemaybe heardindicatingthatanewcallisbeingroutedtotheforwardeddestination. 9

10 Do%Not%Disturb% TheXb50allowsanextensiontoforwardtheircallstothesameordifferent locationwhendonotdisturbenabledattheirextension. Follow%Me% FollowMeForwardbfeatureallowsinternalextensionuserstorebforwardtheir extensionstoanewlocation.thisisespeciallyhelpfulwhenwaitingforan importanttelephonecallbutmustgotoanotherdestination,suchasan impromptumeeting.analerttonemaybeheardindicatingthatanewcallis beingroutedtotheforwardeddestination. Forking% CallForwardCallforking isanxb50featurethatrequiresanxblue(siptrunk) TelephoneLineService,forexternalnumber,whichringsboththeinternal extensionandthepreprogrammedexternaldestinationsuchasacellularor hometelephone.callforwardcallforkingdoesnotrequiresiptrunkswhen forwardingfromoneextensiontoanother.inaddition,thexb50allowsyouto programasecondnumber,whichisreferencedifthefirstnumberisbusy. Idle% IdleForward featurewillforwardallcallspresentedtoanextension,onlywhen itisidle.analerttonemaybeheardindicatingthatanewcallisbeingroutedto theforwardeddestination. No%Answer% NoAnswerCallForwardbfeature,willforwardcallsthatarepresentedtoan extension,whichgoesunanswered.noanswerforwardwillallowextension userstoreceiveasecondtelephonecalleventhoughtheyarecurrentlyonthe phone.atdefault,allextensionsaresetto NoAnswerCallForward.Analert tonemaybeheardindicatingthatanewcallisbeingroutedtotheforwarded destination. Off;Net%(External)%Forward% ExtensionOffbNetCallForward featureallowsextensionusers,withtheproper ClassofService(seeClassofServicePage12),toforwardtheirincomingcallsto aremotedestinationsuchasacellularorhometelephonenumber.the extensionusercanchangetheirforwardeddestinationfromtheirextension.an alerttonemaybeheardindicatingthatanewcallisbeingroutedtothe forwardeddestination. 10

11 CallLogs Telephone(System( TheXb44andXb50havepersonalcalllogsthatincludeincoming,outgoing,missedcalls. TheX16hasaninboundCallerIDlogandwillstoreupto6outbound(LastNumber Redialed)numbers. CallPark CallParkoftencalled orbit isaspeciallocationwithinthesystemthatallowsauserto dialacodeandplaceorretrieveatelephonelinecallfromanyextensionwithinthe system. CallPickup Allowsanextensionusertopickupanaudiblyringingcallfromdifferentextension.Call Forwardingmayaffecttheoperationofthisfeature. CallTimer Thedisplayswillshowthelengthoftimeeachcallhasbeenactive. CallTransfer Callcanbeansweredatoneextension,orbytheautomatedattendantandtransferred toadifferentdestination. CallWaiting Therearetwotypesof CallWaiting,internal(extensiontoextension)andexternal Telephone(Trunk)Line(mayrequireasubscriptionfromyourtelephonelineprovider). Inbothcases,theuser,whileonacall,willreceiveaspecialbeeptoneindicatingthata secondcalleristryingtocontactthem. CallWaitingCallerID Ifthistelephonelineproviderfeatureisenabled,theX16willreceiveCallWaitingCaller ID,whichallowstheusertoseewhoiscallingwhileonacall.Theextensionusermay usetheflashcommandswitchbetweencalls. CallerID AllXBLUENetworks telephonesystemsshould,ifthetelephonelinefeatureisenabled, receivedcallerid,bothnameandnumber.thecalleridisstoredina CallLog that allowstheusertoreviewreceivedcalls. 11

12 CallingPartyIdentification(ExtensiontoExtension) Whenoneextensioncallsanotherextension,thecallingextensions,nameif programmed,andnumberwillbedisplayedinthereceivingextensionsdisplay. CentralOffice(TelephoneLine) Appearance SeeTelephoneLine(Trunk) AppearancePage23 CentralOffice(TelephoneLine)(Flash SeeCentrexCompatibilityPage12 CentralOffice(TelephoneLine) LineGroups SeeTelephoneLine(Trunk) LineGroupsPage24 CentralOffice(TelephoneLine) LineName SeeTelephoneLine(Trunk) LineNamePage24 CentralOffice(TelephoneLine) LineTypes SeeTelephoneLine(Trunk) LineTypesPage24 CentrexCompatibility ThisfeatureallowsasystemtoissueaHookFlashcommandwhileconnectedtoa TelephoneLine.Thisfeatureisarequirementwhenusingcallwaiting,threewaycalling orwhenasystemisinstalled behind Centrex orapbxsystem. ClassofService TheXb50systemprovidesdifferentclassesofservice,whichareassignedtoan individualoragroupofextensionsanddefinestheirdialingprivileges. Extension%% TheXb50haseightdayandeightnightClassesofService,whichareusedto definedialingprivileges.thedialingprivilegescanbecustomizedsothattheday andnightclassesofservicecanbethesameordifferent.itiscommontohave extensionstohaveunrestricteddialingprivilegesduringthedayandlocalcalling onlyatnight. 12

13 Conference(3Party) Telephone(System( Uptothreeparties,3internal,2internal1externalor1internal2external,canbe conferenced,jointogether,inasingleconferencecall. Conference(Express) TheX16systemhasauniquefeature,whichallowsausertopresstheTelephone (Trunk)Linebuttonthattheyareonandhaveoneadditionalextensionjoininonthe conversation. CustomCallRouting(SingleDigitDialing) TheXb50has10CustomCallRouting,oftencalled SingleDigitDialing Menusthatcan becustomizedbythesystemadministrator.forexample,press1forsales,2for support,etc. Department(Virtual)Mailboxes Adepartment(virtual)mailboxisaprogrammablelocationthatallowsuserswithouta physicalextensiontohaveamailboxonthesystemandcanbeprogrammedononeor moretelephoneextensions.onceprogrammed,thisbuttonwilllighttheledassociated withthebutton,onalltelephoneswiththatbuttonappearance,whennewmessages aredelivered.theledisextinguishedoncesomeoneaccessesthevoic box. DialbyName TheDialbyNamefeatureintheXb50allowsacallertousethelettersontheirtelephone keypadtospellauser snameandbetransferredtothatextension.ifthereismore thanoneextensionthatmatchestheinput,thecallerwillbepresentedwithalistof choices. DirectMailboxTransfer Totransferacallerdirectlytosomeon boxontheX16,auserwillpresstheir voic button,whileonatelephonelinecall,andthendialtheintendedextension s number.thecallerwillheartheextensionpersonalgreeting. DirectTelephone(Trunk)LineAccess Usersmayaccessatelephonelinebypressingapreprogrammedlinebuttonordialing anaccesscode. 13

14 DirectoryDial(RecordedMessage) DirectoryDialisarecordingofthecompany stelephoneextensiondirectory,which allowscallertodialthedesireddirectorynumberwhileorafterlisteningtotherecorded message. DistinctiveRinging Telephone%(Trunk)%Lines% Telephone(Trunk)Linecanbeprogrammedtohaveadistinctiveringtone, whichhelpsusersdifferentiatebetweenringinglines.telephone(trunk)line distinctiveringing,overridesextensiondistinctiveringing. Extension% Extensionusersmayselectbetweenmultipleringtonestodifferentiatewhen theirtelephoneisringingfromothersinthearea. DistributionLists TheXb50allowsausertorecordasinglemessageanddistributeittomultipletelephone extensionssimultaneously. DoNotDisturb WhenDoNotDisturbisactivatedallinternalandexternalcallsareblockedfromringing thatextension.thexb50hasaspecial DNDCallForward whichautomaticallyforwards callstoadifferentdestinationwhentheextensionisindnd. DualColorLED s TheX16usesbothblueandgreenhighdefinitionLED s.thexb44andxb50useonly greenhighdefinitionled s E(MailDeliveryofVoic Messages TheXb50voic systemhastheabilitytosendavoic messagetoausers address.thesystemsusesimpl transportprotocol(smtp)tosendthevoic messageasastandardwavfile,whichcanbereviewedbymostmultimediapersonal Computersandsmarttelephones. 14

15 EndofRecordingAlert TheXb50Subscribershaveamaximumrecordinglength.Oncethislengthisreached,the voic willplaya maximumrecordedlengthhasbeenexceeded.thismessagewill beplayedtoallpartiesthatareincludedintheconversationrecord. EnvelopeInformation Envelopeinformationisthestatisticalinformationthatisattachedtoeachmessage, whichincludeswhosentthemessagesuchas anoutsideparty thetimeandthedate themessagewassent.thesystemdateandtimeisusedtosynchronizeallenvelope information,soitisimportanttomakesurethatthedateandtimeissetcorrectly. ExtensionAlarm (SeeAlarmPage6) ExtensionRecord (SeeOneTouchRecordPage19) ExternalCallForward (SeeCallForwardPage9) ExternalPaging (SeePagingPage19) FAXDetection Regular(PSTN)telephonelinesconnectedtotheXb50systemhavetheabilityto monitor,incomingcallsthatringdirectlytotheautoattendant,forfaxcngtone.ifthe toneisheard,thecallistransferredtothefxs(125atdefault,marked Tel )extension withafaxconnected.ifnocngtoneisdetected,thecallissenttothepreprogrammed ringassignment. FrenchLanguageDisplay UsersontheX16systemcanselectoneofthreelanguages;English,FrenchandSpanish. HandsFreeAnswerback IntheX16extensionsaresetforhandsfreeanswerbackonintercomcalls.Thisallows userstoconversewithoutpressingthespeakerbuttonorliftingthehandset. 15

16 HeadsetCompatibility Thetelephoneshavebeentestedandfoundtobecompatiblewithseveraldifferent headsets.x16telephoneshaveabuiltin2.55mm(sameassomecellulartelephones). TheXb44andXb50useaRJ9(standardhandset)connectionforanexternalwiredor wireless. Hold Alltelephonelinecallsmaybeplacedonholdandcanbeaccessedbyanyextensionon thesystem. HolidayGreetings Theadministratorcanprogramspecial HolidayDates sothatthesystemwillplaya special HolidayGreeting. HotDialKeypad(Dialing) XBLUENetworks telephonessupporthotdialkeypad(onhook)dialing.thisallows extensionuserstodialtelephonenumbers,internalorexternal,withoutliftingthe handsetorpressthespeakerbutton. HotLine Extensionuserscanbeprogrammedtoaccessspecificextensions,Telephone(Trunk) Lines,orfeaturedependingonthesystem,bygoingoffhookonthehandsetorpressing thespeakerphonebutton. HuntGroups AHuntgroup,sometimescalleda UCDGroup,isusedtoringmultipleextensionsby dialingasinglepilotnumber.eachhuntgroupcanbeprogrammedtoringallextensions atthesametimeorringthemindividuallyastheybecomeavailable. InteractiveDisplay XBLUENetworks telephoneshaveinteractivedisplays,whichinteractwiththesoft buttonsfoundbelowthedisplay.thesebuttonsareusedtoassistwithfeature operationandprogramming. IntercomCalling Alltelephonesareassignedanextensionnumber,whichisusedtocallfromone extensiontoanother. 16

17 InternetBrowserProgramming TheXb50andXb44canbeprogrammedusingInternetExplorerorsomeotherInternet Browser. LastNumberRedial(LNR) LastNumberRedialalsoknownas Redial,isusedtopressonebuttonordialacode forquickaccesstothelastnumberdialedfromthatextension. LeastCostRouting(CallRouting) Leastcostroutingisusedtorouteorreroutedialedtelephones.Thiscanbeveryhelpful whenacallerisdialingatelephonenumberbutdoesnotknowthemosteconomical waytoplaceacall.forexample,youmaywantalllongdistancecallstogooutoveryour SIPTrunksandyourlocalcallsoveryourPSTNlines.Therefore,thesystemcanbe programmedtoevaluatethedialednumbersandrerouteittothemosteconomical route. LineinUseCircuit(LIU) TheLIUcircuitgivesavisualindicationtoalldigitaltelephonesinthesystemthata Telephone(Trunk)Lineisoffhookandbeingusedbyasinglelinetelephone,whichis installedinfrontofthesystem. MeetMePage Meetmepageallowsanextensionusertodialacodefromanyextensionwithinthe systemandbeconnectedtothepersonthatjustcompletedapage.oncethecallis establishedthepagingportisreleased,andthetwopartieswillconverseprivately. MemoRecording TheX16systemhasauniquefeaturethatallowsausertopresstheirrecordbuttonand recordaconversationintheiroffice.thisalsoletstheuserrecordavoicememo on thefly.inaddition,whenaccessingavoic boxremotely,theusercanrecorda memothattheycanaccesswhentheygetintotheoffice. MenuRouting(MultipleMenus) MenuroutingallowscallerstodialanumberconnectedtoanotherMenu.Multiple menusareusedtohelpcallersbemorespecificforcallprocessing.forexample,for sales,press1 thecallergoestomenu2(fornortheastsalespress1,southeastsales press2,)etc. 17

18 MessageForwarding(Voic ) Voic messagesareoccasionallysenttothewronguserorneedstobesharedwith adifferentuser.messageforwardingallowsthesemessagestobeforwardtoadifferent user,withorwithoutannouncingthecomingmessage,alsoknownasapreamble. MessageReminder(StutterDialTone) StutterDialToneisheardwhentheusergoesoffhookandhasanewmessage.Once themessageispickedupthestutterdialtonewillautomaticallystop. MessageWaitingIndication MessageWaitingisavisualindicationthattheextensionhasanewmessage.Oncethe messageispickedupthemwiwillautomaticallygoout. MessageWaitingIndication(SingleLineTelephone) Messagewaitingonsinglelineportsisanaudiblestutterdialtone.Whenasingleline devicegoesoffhook,itwillreceive3secondsofstutterdialtone. MultipleExtensionsperMailbox Thevoic systemwillsendamessagewaitingindicationtomorethanone telephone.thexb50uses VirtualMailboxes whichcanbeprogrammedonabuttonto allowoneormoreextensionstohaveaccesstoamailbox. Music(On(Hold(MOH) MusicbonbHoldwillplaymusictoanycallerthatisplacedonhold. Mute Internal%MOH%%% TheX16,Xb44andXb50systemscomestandardwithinternalmusiconhold.The X16hasasimulatedmusictonethatcannotbechangedbutyoucanconnectan externaldevice.justuploadafiletothexb44andxb50tochangethemoh. External%MOH% TheX16hastheabilitytouseanexternalMOHport,whichwillacceptan ancillarymohdevice,suchasanmp3player. PressingtheMutebuttontotemporallydisablethetransmitfunctionofthehandsetor speakerphone.itmaynotworkwithheadsets besuretotestthisfunction. 18

19 MutualMailboxButtons(VirtualMailbox) TheXb50telephonesystemhastheabilitytoprogramtelephoneswithmultipl box appearancesofanyvirtualmailbox.onceprogrammed,anyonewithamailbox appearanceofoneofthevirtualmailboxeswillgetavisualindicationthatthereisanew voic message. NavigationKeys TheXBLUEspeakerphonescomeequippedwith cellphonelike navigationkeys,which canbeusedtoscrollthroughfeatures,listsandprogrammingparameters. NightService TheXb50systemscanoperateintwomodes;dayserviceandnightservice.Nightservice canbeusedtochangetheextension sclassofservice.eachextensionisassignedaday andanightclassofservice,whichcanbeusedtospecifydayandnightdialingprivileges. Thus,controllingtheamountofunauthorizedcallsplacedatnight. Off(HookPreference Also,knownasHotline,allowsextensionstogooffbhookondirectlytoatelephoneline, linegroupordirectlytointercom. OneTouchRecord OneTouchRecordallowsextensionusersto onthefly recordthecurrent conversation.onetouchrecordisextremelyhelpfulforrememberingtelephone numbersoraddresseswhenapenandpaperarenotreadilyavailable.therecordingis placedintheuser spersonalmailboxsothattheymaylistenatamoreconvenienttime. Itisimportanttonotifyeveryonewhenyouarerecordingaliveconversation. Open&CloseSchedule Thevoic systemcanbeprogrammedtoplayaspecificdayornightgreeting, dependingonthetimeoftheday.somesystemsallowyoutorecordaspecialweekend greetingaswell. OperatorExtension(Programmable) AnyExtensioncanbeprogrammedastheoperatorextension. Paging Therearethreetypesofpaging,Internal,ExternalandAllcall.Atdefault,allextension canreceiveapage. 19

20 All%Call%Paging% Whendoinganallcallpage,allinternal,idletelephoneswillhearthepage. External%Paging%% ExternalpagingcanbeconnectedtotheX16andtheXb50usingaspare telephonelineport.onceconnected,theusercanpressthetelephoneline buttontoactivatethepaging. Internal%Page%Groups% AnextensionintheXb50canbeinoneormoreofthethreepaginggroups,which areaccessedbydialingthepagegroup.onlyidleextensions,withinthegrouip, willreceivethepage. Paging%Allow/Deny% Usersmaydialacodetotemporarilyblockonebwaypages(groupandallpage) totheirextension. Phantom(Virtual)Mailbox Aphantommailboxisamailboxthatdoesnothaveaphysicaltelephoneassociatedwith it,whichcanbeveryhelpfulwithpersonnelthatarenotphysicallylocatedattheoffice butneedtoreceivevoic messages. Phonebook Therearetwotypesofphonebooks,Personal,whichisprivateforeachtelephone extensionandpublic,whichcanbe,sharedwithalltelephoneextensionusers. Personal%Phonebook% EachextensionuserintheX16,Xb44andXb50hasapersonalphonebookthat theycanprogramattheirextensionfortheirpersonaluse.thesenumberscan be imported throughcallerid(x16only)ormanuallyusingthetelephoneor webbrowser(xb44andxb50only). Public%Phonebook%% TheXb44andXb50allowstheadministratorto,usingacentrallylocatedfile, importnumbersusingacsvfile,toalloftheextensionsonthesystem. 20

21 Playback,Skip,SaveandForwardofMessages Voic messagescanbepickedupfromonsiteorremotely.Onceaccessed,the subscribercanchoosetolistentoamessage,skip(x16andxb50),savethemessagefor accessatalatertimeorforwardthemessage(xb50)toanothersubscriberforaction. PowerOvertheEthernet(POE) TheXb44andXb50bothsupports802.3afPOEandwillautomaticallyswitchfromPOE andtheincludedpoweradapter. Privacy/PrivacyRelease Allcallswithinthesystemareconsideredprivate.TheX16canreleasetheprivacyand allowotherextensionstojoininonanactivecall. ProgrammableButtonAssignment XBLUENetworks telephoneshaveboth Fixed and Programmable buttons.fixed buttonarebuttonsthatcannotbechanged.programmablebuttons,xb44requiresa24b buttonsidecar,canbeprogrammedbytheusertobeafeature,extensionorspeedbin. ProgrammableRingAssignment IncomingTelephone(Trunk)Linescanbeprogrammedtoringanextension,groupof extensionsordirectlytotheautomatedattendant. Record AutoRecordAllCall X16telephonescanbeprogrammedtoautomaticallyrecordalltelephonelinecalls. Record OneTouch (SeeOneTouchRecordPage19) Redial (SeeLastNumberRedial(LNR)Page17) RemoteAdministration TheXb44andXb50canbeprogrammedusingastandardInternetbrowsersuchas Windows InternetExplorer. 21

22 RemoteChangingofOperationsMode Thevoic administratorcanchangetheoperationalmodeofthevoic .Thisis especiallyhelpfulwhentheweatherisbadandyouwanttoplayaspecialmessage.this overridestheprogrammedtimescheduleandwillplaythespecifiedmessageuntilthe systemisplacedbackintonormaloperationalmode. SingleDigitDialing(CustomCallRouting)Menus Thevoic systemallowscallerstodialasingledigitandbetransferredtoa preprogrammeddestination,oranothercallroutingmenu.(alsosee,customcall Routing(SingleDigitDialing)Page13) SoftKey Theinteractivesoftkeysarefounddirectlyunderthedisplay,oftheXBLUENetworks telephones,changesdependingonthestate(onhook,offhook,intercomcall, Telephone(Trunk)LineCalletc.)ofthetelephone.Asthestateofthetelephone changes,thedisplayupdatestoindicatethenewfunctionforthesoftkeys. SpanishLanguageDisplay UsersontheX16systemcanselectoneofthreelanguages;English,FrenchandSpanish. Speakerphone AllXBLUENetworkstelephonesarehighqualityspeakerphones.TheXb44andXb50are fullduplex,meaningthattheycansendandreceivevoicetransmissionsimultaneously. 22

23 SpeedDial Telephone(System( SpeedDialBinscanstorealongsequenceofnumbersandareusedbydialinganeasyto rememberfeaturecodeorpressingapreprogrammedbutton.therearetwotypesof speedbinsorphonebooks;systemwhichallowseveryoneinthesystemtohaveaccess tothestorednumberandpersonalwhichareonlyavailablebytheextensionthat programmedthenumber. Personal%% Apersonalspeedbincanonlybeaccessbytheuserthatstoresthenumberand itcanbeprogrammedon(x16andxb50)anavailable ProgrammableButton. System% Systemspeedbinscanbeaccessedbyanyoneinthesystemandareusedto storenumbersthatarefrequentlydialedbymultiplepeople.onceasystem speedbinisprogrammeditcanbeplacedunderanavailablebuttononany extensioninthesystem.bypressingthispreprogrammedbutton,anextension userwilldialtheprogrammednumber. StationLock/Unlock Usinganextension spassword,userscanlocktheirtelephones.thishelpsreduce unauthorizedusersfromusinganextensionthatmayhaveanunrestrictedtoll restriction.itshouldbenotedthattheextensionlockedfeaturealsolocksusersfrom dialing911 SMDR StationMessageDetailRecordingcanbesetuptostoreinboundandoutboundcall informationforextensionusersinthexb50.thislistcanbecopiedandpastedintoa spreadsheetprogramsuchasmicrosoftexcel. SystemandUserPasswords Programmingaccesstothesystemislimitedbythepasswordentered.Thesystemor Administrationpasswordgivestheusertotalaccess,wheretheUserorPhonepassword limitswhatcanbeprogrammed. TelephoneLine(Trunk) Appearance Telephonelinesare,orcanbe,programmedononeormoretelephones.TheTelephone LinebuttonsontheX16andXb44arefixedandwillappearonalltelephones. 23

24 TelephoneLine(Trunk)(Flash (SeeCentrexCompatibilityPage12) TelephoneLine(Trunk) LineGroups Telephone(Trunk)LinegroupsareusedtoassignspecificTelephone(Trunk)Linesintoa groupfor likedialing permissions.linegroupsmaybeprogrammedonanunused programmablebutton. TelephoneLine(Trunk) LineName Telephone(Trunk)LinesintheXb50canbeprogramtodisplayaname,suchas Line1, orthenameofthebusiness,ratherthanthelinenumbers. TelephoneLine(Trunk) LineTypes TheX16onlyusesstandardtelephonelinesknownasPlainOldTelephoneService (POTS)orPublicSwitchTelephoneNetwork(PSTN)Lines.TheXb44usesonlyVoIP(SIP) Telephone(Trunk)Lines,andtheXb50canusebothPSTNandSIPtelephonelines. TemporaryGreeting TheXb50hasaspecialgreetingthatcanberecordedbutonlyactivatedwhenitis needed.thisisespeciallyhelpfulinclimatezonesthatcanexperienceinclement weatherforcingtheofficetocloseunexpectedly. TimeandDate Extensionsdisplaythecurrenttimeanddate,whichintheX16,issynchronizedwiththe telephonelineproviders calleridinformationwhenitisreceived.thexb44andxb50 synchronizesusingntp. TimeandDateStamp(EnvelopeInformation) Envelopeinformationisthestatisticalinformationthatisattachedtoeachmessage, whichincludeswhosentthemessagesuchas anoutsideparty thetimeandthedate themessagewassent.thesystemdateandtimeisusedtosynchronizeallenvelope information,soitisimportanttomakesurethatthedateandtimeissetcorrectly TimeSensitiveSystemGreetings Thevoic systemcanbeprogrammedtoplayadayornightgreetingbasedoffthe timeofday. 24

25 TollRestriction Telephone(System( TheXb50providesasophisticatedmonitoringofdigitsdialedonTelephone(Trunk) Lines.Eachextensionisassigneda ClassofService whichisusedforabroaderrange ofcallcontrol,thensimpletollrestrictionimplies.ifadigitorrangeofdigitsisdialedon atelephone(trunk)line,whichisinconsistentwiththedialingextension sprivileges,as definedintheirclassofservicethecallwillbedenied.onlythexb50hastheabilitytodo tollrestriction. TravelingClassofService Eachtelephoneuserisassignedapassword,whichcanbeusedtobringtheirclassof servicetoatelephonewithamorerestrictiveclassofservice.thisisveryhelpfulwhen managersarewalkingaroundandneedtomakeacall. UCD UniformCallDistribution UCDisaflexiblefunctionoftheXb50system.Simplystated, UCDgroupingallowssystemresources,primarilyextensions,tobelinkedforcall handling.thereare4ucdgroupsandeachgrouphasaleadorpilotnumber,whichis theaccesspointoftheucdgroup.therearethreetypesofucdgroups,linear, distributedandallring. Linear% CallssenttoUCDgroupmarkedaslinearwillringtheextensionthatis programmedinthefirstpositionwithintheucdgroup.ifthereisnoansweror thatextensionisbusy,thecallerissenttothenextagent. Distributed% CallsandsenttoaUCDgroupmarkedasdistributiveareroutedtothegroup membersinauniformdistributionfashion.therefore,theagentthathasbeen onbhookandidlethelongestwillreceivethenextcall. All%Ring% CallsthataresenttoaUCDgroupmarkedasallring ringsallmemberswithin thegroupsimultaneously. UCDAgentLogoff/Logon Agentscandialacodetobetemporarilytakenoutofthegroup.Onceoutofthegroup theagentdoesnotreceiveanyincomingcalls.thiscanbeveryhelpfulwhenanagentis outoftheofficeorouttolunch. 25

26 UCDReroute(OverflowDestination) AllfourUCDgroupsintheXb50havetheabilitytoredirectanunansweredcalltoa mailbox,anautoattendantmessage,oraspecificextension. VariableExtensionLength Theextensionlengthisthenumberofdigitsthatarerequiredtodialanextensionon thetelephonesystemanditindicateshowmanydigitswillbedialedfromthe AutomatedAttendant.TheXb50allowsthislengthtobe2,3or4digitsinlength. Variabl boxLength Thisvalueisthenumberofdigitsinamailboxnumber.IntheXb50,thedefaultisthree digitsbutcanbesetfrom2to4digitsandmustmatchthetelephoneextension numbers. VirtualExtensions TheXb50has40VirtualorPhantomExtensions(Mailboxes)whichareusedas alternativeringinglocations,forpersonnelthatrequireamailboxbutnotaphysical telephoneonthesystem. Voic Button(Dedicated) ThetelephonesontheXb44andXb50haveadedicatedvoic buttonwithan envelopeicon.whenpresseditwillautomaticallyconnectstothevoic system andaskstheusertoentertheirpassword(passcode). Voic Standard TheX16,X44andtheXb50systemscomewithafullyintegratedvoic systemasa standardfeature. WebBasedProgramming ThisallowstheusertointeractwiththeirtelephoneextensionusingaWindowsInternet Explorer. WeekendSchedule TheWeekendScheduleisusedtodefinetheweekendstartandweekendendtimes. TheX16hastheabilitytoplayaspecialweekendgreeting. 26