2 Company Profile In recent years, with the advances in IP telephony and the rapid proliferation of the World Wide Web, it is not a surprise to see the IP as the leading technology in the telephony world. Traditional PBX architecture alone can no longer satisfy the globalization of enterprises. It is based on this fact that DSG Technology has invested heavily in our engineering manpower and resources to integrate our past experiences in the voice and VoIP applications to create an intelligent enterprise level IP telephony system. The result is our Blaze series IP-PBX, which provides all the advantages of IP telephony such as mobility, availability, scalability, and flexibility while maintaining the same key system operation enterprise users are accustomed to. Founded in 997, DSG Technology is a leading supplier of Computer Telephony and IP Communication equipment. DSG Technology's head office is located in a rapidly growing high tech area in Taiwan, with branch offices located in Beijing, Shanghai, Qingdao, and USA. With over 0 years of proven experience in over 30 countries worldwide, and the help of long-term local partners, this business module allowed us to rapidly grow and gave us advantages over our competitors. DSG Technology continuously strives to design competitive and high-quality products based on the DSP Voice Technology such as Voice Mail Systems, Recording Systems, Voice Gateways, and VoIP equipment. To date, DSG has sold over 300,000 ports of CT products worldwide. Besides the Blaze series IP-PBX, we took one step further, integrating voice and data to come up with the CTI Link, a powerful yet affordable call center solution for small to medium sized enterprises for today's competitive business world. Using the data generated by the Blaze IP-PBX and an easy to use administration tool, CTI Link helps to increase the company's performance while at the same time increase customer satisfaction. Over the years, DSG has seen the rise and decline of Internet telephony. Persistent with our philosophy and objective, our main goal is to deliver the best possible yet competitive solution to all communication needs. With the impeccable quality and after-sales support already known to our worldwide partners, we are here to bring a long-term strategic partnership to all our customers. Blaze Series Total Communication Solution for Small and Medium Enterprises
3 Powerful IP-PBX Strengths Reduce Operation Cost Flexibility and Scalability Support Multiple Telephone Types Compliant with Various Advanced Applications
4 Elements of InterPBX IP-PBX Communication System IP Phones Reduce Operation Cost DSG's IP-PBX Communication System allows you to call remote branches, telecommuters or business travelers via the Internet instead of using toll calls. You could also contact remote customers through remote voice gateways. It helps enterprises reduce communication cost and increase employee productivities. In addition, there is no need to re-wire when you need to add, move or change extensions. Voice Gateways Flexibility and Scalability DSG's IP-PBX Communication System meets the needs of enterprises from small to large, single location to multiple sites. You can simply add more extensions, voice gateways and applications gradually to increase the system capacity. Each site can have an independent system or use the unique Joint Server feature; they can stay in touch with other branches as they are within a single entity. The original investment is saved without the need of replacing a new system. Advanced Applications Support Multiple Telephone Types Blaze series provides various business IP phone types supporting features like LCD display, programmable buttons, Power-over-Ethernet, QoS and more. Also supported are the PC-based software phones and traditional analog phones. The off-premises IP phones, SoftPhones and voice gateways can be connected to the headquarters' server via the Internet, along with the InterConsole or SoftConsole's ability for operators to easily and quickly grasp the status of all calls.
5 IP-PBX Communication System Blaze200 Series The new generation Blaze Series IP-PBX Communication System "Blaze200" provides small and medium enterprises the total solution for business telephone communication. Integrating the PBX Server, Voice Gateway, Voice Mail Server, Recording Server (supports Record-on-Demand) and Conference Server, the Blaze200 is the most cost-effective IP-PBX system that can greatly saves enterprises the communication deployment costs. It also brings significant savings on inter-office communications, simplifies the office wiring and eases management and maintenance tasks. With the same powerful features as the Blaze Series IP-PBX System, the Blaze200 also utilizes IP networks to deliver enhanced voice communications and enables enterprises to leverage existing data network infrastructure to deliver robust telephony features. Blaze5000 Series Blaze series is a new generation business telephone system that extends IP networks to deliver enhanced voice communications. With DSG's Blaze series, your enterprise can leverage existing data network infrastructure to deliver robust telephony features. Blaze series brings significant savings on inter-office communications, simplifies the office wiring and eases management and maintenance tasks. Blaze series employs a unique distributed architecture offering enhanced system scalability and reliability. Furthermore, it also allows multiple servers to joint and communicate with each other as a single entity to increase the availability.
6 AUTO-ANSWER MUTE SPEAKER # SYNC D-LINK TRUNK VG * 0 # AUTO-ANSWER MUTE SPEAKER * 0 # # AUTO-ANSWER MUTE SPEAKER # SLT VG5000 Voice Gateway PSTN * PSTN SLT Blaze200 IP-PBX Server SIP Proxy SIP Server IP580 IP Phone SH2500 PoE Switch ADSL Modem IP580 IP Phone SIP Phone ADSL Modem Branch B IP580 IP Phone SH2500 PoE Switch VG7000 Digital Gateway Blaze5000 IP-PBX Server ISDN E/T PSTN SLT ADSL Mod Branch A * SLT Blaze5000 IP-PBX Server * SLT Network Cable Telephone Line
7 L L2 L3 L4 AUTO-ANSWER MUTE SPEAKER CONFERENCE REC / PLAY MONITOR AUTO-ANSWER MUTE SPEAKER DSG Softconsole Active Calls All Status Ext.No. Dest.Ext Duration Park / Hold Calls Parked Ext.No. Name Held by Duration Transfer F3 Hold F4 Extension Group Extension CO Off - Premises AA-Tree Ext.No. Name Status Dest.Ext Type Ext.No. Name Status Dest.Ext Park Voice Mail Conference Internal Functions Programmed Paging Code List F5 F6 F7 F8 F9 Buttons F0 DSG SoftConsole CONFERENCE REC / PLAY MONITOR AUTO-ANSWER 5 MUTE 6 SPEAKER CONFERENCE 89 REC / PLAY MONITOR 90 PWR InterPBX Network Diagram IP580 IP Phone Off-Premises IP Phone Agent at Home Branch C NAT Proxy SIP Proxy m SH2500 PoE Switch BlazeLogger Professional Voice Logger CTI Gateway BlazeLink Server CTI Link Server IP590 IP Phone IP580 IP Phone SoftConsole IP50 IP Phone InterConsole DssConsole IP500 IP Phone SoftPhone SIP Phone S300X USB Phone SIP Proxy IVR Server IVR Agent Application CRM, Billing System MIS Integration Customer Applications with BlazeLink API Head Office
8 IP Phones IP590 IP Phone A fully featured executive IP phone with 9 programmable buttons, and a multiline LCD display with 8 softkeys offers multi-tasking users a convenient, cost-effective, flexible and user-friendly communication desktop which supports other features such as Power-over-Ethernet via the IEEE 802.3af standard. The easy-to-use interface includes the backlit LCD and 9 function keys such as, AUTO-ANSWER,, MUTE,, and SPEAKER. The speaker phone is a high quality full duplex design. IP580 IP Phone IP580, a fully featured IP phone with 5 programmable buttons, offers multi-tasking users the most convenient, cost-effective, flexible and user-friendly communication desktop which supports Powerover-Ethernet via the IEEE802.3af standard. The easy-to-use interface includes the backlit LCD and 9 function keys such as, AUTO-ANSWER,, MUTE,, and SPEAKER. IP500 IP Phone IP500 is the most convenient and cost-effective IP phone for enterprise use. It provides backlit LCD display and 8 common-used function keys such as Message, Conference,, Record/Play, Transfer, Redial, and Hands free Dialing that allow users to directly execute the function they need to use. IP500 must be your best partner at work. IP50 IP Phone IP50 is a new generation and cost effective IP Phone developed by DSG Technology. It provides complete IP phone features, superior communication quality, and user-friendly interface that enable users to improve their productivity and communication efficiency. IP50 provides 8 common-used function keys that allow users to directly execute the function when need. SoftPhone DSG SoftPhone is a Window-based communication application offering the laptop or desktop PC users a powerful and userfriendly telephony features. It functions as an extension that contains the same features as on DSG IP Phones. As a standalone extension, it provides high availability on LAN, VPN or the Internet for business travelers or mobile workers. SoftConsole DSG SoftConsole is a Window-based operator Console with multi-functions. It enables operators or receptionists to answer, handle and manage incoming calls more efficiently through their PCs. It functions not only as a console but also as an extension that contains the same features as on DSG IP Phones.
9 InterConsole Combining the InterConsole with the IP580 IP Phone brings you a professional operator console system. It enables operators or receptionists to handle incoming calls efficiently and monitor up to,000 current calls status on the intelligent panel.
10 Voice Gateways VG5000 Voice Gateway As the bridge of connecting TCP/IP network and PSTN, VG5000 Voice Gateway is responsible for handling the transmission of digital and analog signals. It allows enterprises to connect with TCP/IP network and traditional PSTN and voice packets can be transmitted between TCP/IP network and PSTN effectively. Besides, the distinctive Silence Compression technology reduces the occupied bandwidth effectively when there is silence during a call. VG7000 Digital Gateway The Digital Gateway offers high availability, and performance in a compact rack mount unit. It can provide connectivity between DSG IP PBX Communication Servers, to the public network or any PBX using E/T trunks. It allows a PBX Server to connect with digital trunks provided by your carrier. It also allows tie line access to off-premises trunks in a branch office. Advanced Applications SIP Proxy Server DSG's SIP Proxy Server is a full-featured proxy server. It allows your Blaze or Savanna Series IP-PBX system to get connected to operators' softswitch and to enjoy the provided SIP Trunk services. DSG SIP Proxy can register the IP-PBX to your service provider. All the extensions under the system, including DSG IP extensions or third parties' SIP phones, can access the SIP Trunks to make longdistance or international calls.
11 NAT Proxy Server DSG NAT Proxy Server is a complete solution to solve complicated network problems that may happen when enterprises use the IP PBX System. With DSG NAT Proxy, Blaze or Savanna IP PBX Systems and Off- Premises Phones can traverse more than 95% of NAT or firewall successfully without creating other service ports, and therefore enterprises can communicate via IP PBX System with pure and stable voice quality. Blaze Logger With superior VoIP recording technology, Blaze Logger Recording System provides enterprises a high-quality, stable, and convenient recording solution. Blaze Logger can select any IP phone, SoftPhone, single line telephone or CO line from LAN to precede recording or monitoring. It can record voice packets transmitted on IP networks directly and also provides convenient and secure backup solutions. BlazeLink DSG BlazeLink is a CTI solution enables business to develop applications to optimize workforce in a call center or contact center. Applications developed on BlazeLink for call control, monitoring, or managing are able to connecting DSG IP-PBX System to the data processing environment. With the supported tools and resources, developers are able to deliver a comprehensive solution for effective communications and better interactive experiences. PD00 PoE Splitter The PD00 is a user-friendly design of Power Over Ethernet (POE) Splitter. You can install your DSG IP Phones everywhere without complicated installation. The PD00 can deliver power over a cable to the IP Phone and simplify the phone relocation in your office. It has an 802.3af PoE port for connecting to the standard DC power input and RJ45 Ethernet port on the IP Phone (or other supported devices) via two split cables. SH2500 PoE Switch The SH2500 is a 24-Port 0/00Mbps intelligent switch with 24-Port Power over Ethernet (PoE) function. It is easy to use and delivers the perfect combination of many functions. The provided PoE ports can automatically detect the presence of IEEE 802.3afcompliant devices and will provide power through these ports. It is the ideal choice for connecting to IP phones or devices requiring remote surveillance.
12 Features of InterPBX System Features: Automatic Software Upgrade Authorization Code Auto Route Selection Boss and Secretary Call Detail Record Call Restriction Class of Service CO Line Access Control CO Line Groups Distributed Multiple Servers DHCP/Static IP Modes Supported Extension Usage Report Extension Groups External Paging Group Ringing Hunting Groups Holiday Schedules (Greeting and Routing) Multiple CODECs:G.7/G.723./ G.729a Music-on-Hold Multiple Sources Off-Premises Extensions Power Failure PSTN Line Auto- Switching * Quality of Service Supported-TOS, 802.p/Q QoS Ring Assignment-Business/Break/ After/Closed/Holiday Modes System Business/Break/After/ Closed/Holiday Modes System Backup Utilities System Log System Login Security-Password/IP Address System Reports Trunk Disconnect Timer Virtual Extensions Web-Based System Management Interface Support T.38 Protocol * Call Processing Features: Answer Calls Auto-Answer Button Mapping Groups Call Forward (No Answer/Busy/All) Call Hold/Retrieve Call Park/Pickup Call Pickup Group Call Screen Call Status Display-State/Name/ Line/Number/Duration Call Waiting/Retrieve Caller ID from PSTN Calling Line Identification Calling Party Name Identification Dial Plan Direct Extension/CO Line Access Direct Trunk Access by Extension Number Distinctive Ring (Internal/External) Do-Not-Disturb Full Duplex Speakerphone * Internal Group Paging Last Number Redial LCD Time/Ext/Name Display Message Waiting Lamp * Multi-Party Conference Multiple Line Appearances * Mute-Speakerphone and Handset One-Button Voice Mail Retrieve Recent Dial List Ringer Volume Control Speed Dial-System/Extension Station Volume Control Un-Answered Calls List Advanced Features: Auto-Installation Mode Automatic Call Distribution-Linear/ Circular/Longest Idle Call Queuing CTI Link * Digital Trunk Lines * Extension Group Logon/Logoff Full-Featured Recording System * Full-Featured Voice Mail System Hardware Attendant Console (DSS) * Live Monitoring Calls * Message Auto-Purge Message Broadcast Message Distribution List Message Notification-Phone/ / Extension/Message Lamp/Pager Message Playing Control Music-on-Hold Default/Customized * Multilingual System Greetings Multiple Level Automated Attendant Multiple Personal Greetings PC Phone-DSG SoftPhone * Personal Web-Based Browser Management Power over Ethernet Supported * Private and Urgent Message Handling Record on Demand/Store on Demand * Scheduled Greetings for Holidays and Off-hours Soft-Attendant Console * SIP Protocol Compliant * Support Networks Behind NAT * Unified Messaging Voice-Guided Dial Keypad Programming * Varies on different models or optional selections For more information, please visit Corporate Headquarters 7F, 222 Cheng Teh Road, Sec. 4, Taipei, Taiwan Tel : Fax : DSG Technology USA San Jose Hills Road #28, Walnut, CA 9789 Tel : / Fax : DSG Technology Shanghai Tel : Fax : ext 8 DSG Technology Qingdau Tel : Fax : This publication is intended for reference purposes only. All product specifications are subject to change without notice. No part of this publication may be reproduced in any form or by any means, electronic, photocopying, recording or otherwise, without prior written permission of DSG Technology, Inc. All brand names and product names are trademarks or registered trademarks of their respective companies. 09IPBXALL.ENB C Copyright 2009 DSG Technology, Inc.
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