X-44. Installation & User Guide

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1 Table of Contents X-44 Installation & User Guide 1

2 Table of Contents Notices and Compliance! 6 Notices! 6 Hearing Aid Compatibility! 6 UL/CSA Safety Compliance! 6 Documentation Disclosure! 6 FCC Statement! 6 Environment! 7 CE Declaration of Conformity! 7 WiFi Compatibility! 7 Long Distance! 7 Copyright and Trademark Notice! 7 Part Numbers! 7 Before you Begin! 9 Package Contents! 9 Tools Needed! 9 Order your telephone Lines! 10 Connecting Telephone Lines! 10 Product Overview! 11 Automated Attendant Answering! 14 Auto Attendant Greetings! 14 Setup! 15 Installation! 15 Ports on the Back! 16 Back View! 17 Sidecar! 18 Connecting the Sidecar! 18 Connecting the WiFi Wireless Adapter! 19 From your Personal Computer! 19 Getting to Know your WiFi Adapter! 20 Connecting the WiFi Wireless Adapter! 20 Default Programming! 21 Other Default Settings! 21 Setting up your WiFi Adapter! 22 Getting Started! 23 From your Personal Computer! 23 Reconfiguring your Computer s Network Connection! 28 Getting to Know your new X-44! 30 2

3 Table of Contents Button LED Indication! 33 Using your Telephone! 35 Getting to know your way around! 35 Placing a call! 36 Review Call Records! 40 Using your Sidecar! 41 Telephone Feature Description Table! 43 Telephone Programming Sequences! 43 Automated Attendant Greetings! 45 Automatic Answer! 46 Automatic Busy Redial! 46 Automatic Day and Night Greetings (Operating Mode)! 47 Block Anonymous! 47 Call Forward! 48 Call Hold! 49 Call Log! 49 Call Waiting! 50 Conference - 3 Way! 50 Customizable Voice Mailbox Greetings! 51 Dial Timeout! 51 Distinctive Ringing! 52 Do Not Disturb (DND)! 52 Extension Feature Reset! 53 Feature (Flexible) Button Programming! 53 Hold Reminder! 54 Language! 54 LCD & Interactive Soft Buttons! 54 Message Box! 55 Multi-Line Appearance! 55 Mute! 56 Name in Display! 56 On-Hook Dialing! 56 Paging! 57 Paging Allow! 57 Paging Single! 57 Password Protection! 58 Phonebook! 58 Plug and Play! 59 Quick Setup! 60 Speed Bin! 60 Tone Type! 60 Transfer! 61 3

4 Table of Contents Voice Mail! 61 Volume Control! 62 Web Management! 62 Telephone Programming Menu! 63 Menu Programming! 63 Getting Started! 63 Menu! 64 Web Programming! 69 Programming with an Internet Browser! 69 Information Page! 70 Network Information! 70 Product Information! 70 SIP Trunk 1! 71 Extension Information! 71 DID Table! 71 Network Page! 72 Network! 72 QoS Settings! 72 Phone! 73 Language Setting! 74 Volume Control! 74 Tone/Ring Selection! 74 Voice Parameters! 74 Phone Features! 74 Paged Settings! 75 Speed Dialing Settings! 75 Voice Mail Settings! 75 Premise Text Message! 76 Subscriber Information! 76 Forwarding Settings! 76 Always Call Forwarding! 76 Busy Call Forward:! 76 No Answer Call Forward:! 76 No Answer Time (sec):! 76 Codec Settings:! 77 Call Blocking Settings:! 77 Prefix Entry Settings! 77 4

5 Table of Contents Dial Plan:! 78 Management! 79 HTTP Upgrade! 79 TFTP/FTP Upgrade! 80 Account Settings! 80 Reset to Default! 80 Admin Settings! 81 Diagnostics! 82 Syslog Settings! 82 Diagnostics! 82 System! 85 SIP Trunk (1-4) Settings! 86 Multiple Service Providers! 86 Subscriber Information! 86 Incoming Call Settings! 87 All Ring & Operator No Answer Setting! 87 Session Timer! 87 Auto Provision Settings! 88 All Paging Access Code! 88 Operator Setting! 88 Operating Mode! 88 NAT Settings! 88 Time Settings! 89 DID Settings! 89 Number Range Settings! 89 Transfer Recall Timeout! 90 Emergency Number List! 90 RTP Port Setting! 90 Phonebook! 91 Private! 91 Public! 92 Voic ! 93 Getting to Know your Voice Mailbox! 93 Setting up your Voice Mailbox! 93 Using your Voice Mailbox! 94 Remote Message Pickup! 94 Troubleshooting! 95 5

6 Table of Contents Notices and Compliance Date Version Supersedes Description April 2012 Version 1.0 Initial Release Notices Hearing Aid Compatibility Copyright 2011 by XBLUE Networks, LLC. All rights reserved The X-44 telephone endpoints are hearing aid compatible, as defined in section of Part 68 FCC Rules and Regulations. UL/CSA Safety Compliance All X-44 telephones has met all safety requirements, and found to be in compliance with the Underwriters Laboratories (UL) Documentation Disclosure The information contained in this document is subject to change without notice and should not be construed as a commitment by XBLUE Networks, LLC. The information contained herein is supplied without representation or warranty of any kind. XBLUE Networks, reserves the right, without notice, to make changes to the equipment, equipment design, and documentation as advances in engineering and manufacturing methods warrant, and assumes no responsibility and shall have no liability of any kind arising from the supply or use of this document or the material contained herein. Warning: This documented information is designed to assist in the installation of the new XBLUE products. XBLUE networks has done its best to give adequate warnings and cautions to advise both technical and non-technical individuals, but it is very important to use common sense when installing all electrical equipment. The use of this system may result in local, long distance, Internet access or data transfer charges, which are the sole responsibility of the user/owner of the equipment. Wireless access has been added for convenience, however, XBLUE does not warrant or guarantee, written or implied, that the wireless will work in every location. It is the responsibility of the owner to enable security to stop unwanted access to the network. FCC Statement This equipment generates, uses and can radiate radio frequency energy, and if not installed and used properly, that is, in strict accordance with the instruction manual, may cause interference to radio and television reception. This equipment has been tested and found to comply with the limits for a Class B computing device in Subject J of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when operated. However, there is not guarantee or warranty, written or implied, that interference will not occur in a particular installation. If this equipment causes or receives interference or fails to operate correctly, due to radio frequency interference (RFI) or electromagnetic interference (EMI), it will be fixed at the owners expense. 6

7 Table of Contents Environment All electronic equipment must be disposed of at an approved electronic recycling center. CE Declaration of Conformity This equipment complies with the requirements relating to electromagnetic compatibility, EN55022 class B for ITE and EN This meets the essential protection requirements of the European Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. WiFi Compatibility The system has been tested and found to work adequately using XBLUE Networks WiFi Bridge ( ); in most cases, the device will function correctly. However, XBLUE Networks does not guarantee that the device will function in all cases. In such cases, it will be up to the user, at their expense, to provide a Category 5, 5E or 6 cable for the device to function correctly. In addition, XBLUE will not; does not; guarantee or warranty that the device will work using a different WiFi Device. Long Distance XBLUE Networks is not responsible for any long distance, domestic or non-domestic toll charges regardless of access or intent. All toll calling charges, above the calling plan, is the sole responsibility of the user. Copyright and Trademark Notice All right reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in retrieval system, photographically or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of XLBUE Networks, LLC. Windows 98/NT/2000/XP/7 and Internet Explorer are registered trademarks of Microsoft Corporation. All other company, brand and product names, like Netscape Navigator are trademarks or registered trademarks of their respective owners. Part Numbers Below is a list of compatible component part numbers: Part Number Description X-44 VoIP Telephone Button Sidecar, Electronic Dialing Module (EDM) Port 10/100 Ethernet Switch XBLUE Networks Universal Wireless Adapter Foot Ethernet Cable 7

8 Table of Contents Notes: 8

9 Before You Begin Before you Begin Package Contents The X-44 comes with everything that you need to connect it to an existing Local Area Network (LAN) Optional Equipment Standard Equipment Optional Equipment 1 - X-44 SIP Telephone 6 - Sidecar 2-6 foot Ethernet Patch Cable 7 - WiFi Wireless Bridge 3 - Power Supply 8-8 Port Data Switch 4 - Coiled Handset Cord 5 - Quick Installation Guide Tools Needed The X-44 requires an existing data network Small Philips screwdriver is needed to connect the optional Sidecar 9

10 Before you Begin Order your telephone Lines The X-44 uses low cost Voice Over Internet Protocol (VoIP) telephone lines. Because there is no physical connection to your existing telephone line wiring, it the easiest telephone system to install. Call 866-XBLUE12 ( ) to order your new telephone lines. Most area codes are available so that you can get a local number and are usually issued the same day. In addition, in most cases you can keep your existing telephone number. Connecting Telephone Lines Up to 4 telephone lines can be authenticated right over your existing data network. Simply enter the information provided to you by your SIP Trunk (Telephone Line) provider and your telephone lines will come on line and begin working. Once authenticated, they are automatically shared with all other extensions on your network, and the lines appear on the 4 line buttons on each telephone. Your system is now fully operational and you are ready to make and take phone calls. 10

11 Product Overview Product Overview The X- 44 is a full featured Session Initiated Protocol (SIP) telephone endpoint that connects to your existing data infrastructure and does not require a specialized Router or Gateway. Each X- 44 will automatically locate and connect to all other X- 44 telephones on your network. The X- 44 connects to a Local Area Network (LAN) (10/100/1000 base- T) and uses Internet Protocol (IP) to process voice calls, which is known as Voice over Internet Protocol (VoIP). The X- 44 uses Session Initiated Protocol V2 (SIP V2), which was specifically designed to transport VoIP calls over a data network and gives the X- 44 Telephones a comprehensive telephone system feature offering, such as Intercom Calling, Call Conference, Call Forward, Automated Attendant and Voice Mail, right over your existing LAN. 11

12 Product Overview The X-44 telephone is a 2 port, layer 2 network switch allowing you to use a single Category 5 or 6 cable to transmit both voice and data. Simply, plug the X-44 Telephone into your data jack and a Personal Computer (Desktop or Laptop) into the X-44 Telephone; both end points will be connected to your current network. Best of all if you have a location that does not have access to a network cable, just use the XBLUE Networks WiFi Adapter (sold Separately) to connect your new X-44 Telephone system to your existing wireless n router. 12

13 Product Overview An if you would like to locate a Personal Computer at the same location, just plug it into the X-44 telephone allowing both the X-44 telephone and your Personal Computer to work wirelessly. 13

14 Product Overview Automated Attendant Answering The X-44 telephone can work as a standalone telephone and as you add telephones to your existing network it becomes a full featured telephone system with Auto Attendant, Call Forwarding, Call Hold, Music on Hold, Conference, and Voic . Telephone Line calls can be programmed to ring one or more X-44 telephones. In addition, they can be programmed as Direct Private Lines known as Direct Inward Dial (DID). When a call that is programmed to ring all extensions and it goes unanswered the call can be programmed to go directly to a single mailbox or to the system s Automated Attendant. Auto Attendant Greetings The Auto Attendant can answer with a day or night greeting. The Day Greeting - Thank you for calling XBLUE Networks, if you know your party s extension dial it now for Sales dial 101, for Accounts Payable dial 102, for Support dial 103, etc. The Night Greeting - Thank you for calling XBLUE Networks, you have reached us after our regular business hours which are 8:30 am to 5:00 pm, central time. If you know your party s extension dial it now to leave a message in our general delivery mailbox dial zero and someone will call you on the next business day. Since all calls can be programmed to go directly to a mailbox you may want to leave a similar message for all callers, such as: Single Voice Mailbox - Thank you for calling XBLUE Networks, You have reached this message; if all agents are busy during our regular business hours, which are 8:00 am to 5:30 pm, central time, or it is after hours. Please leave a message and someone will contact you as soon as possible. Calls on hold or being transferred will be played Music On Hold (MOH), which is provided by the X-44 system. It is also possible to change the MOH file. 14

15 Product Overview Setup Installation Connecting the X-44 Telephone to your existing network only takes a few steps. It is a good idea to plug each X-44 into an Uninterrupted Power Supply (UPS), which will keep them functioning during a power outage or use Power Over the Ethernet (PoE) switch, which will allow you to use one centralized UPS. 1. Remove the contents from the box. For installation of the optional sidecar, refer to Connecting the Sidecar 2. When connecting to an existing network, unplug the Ethernet cable from your computer and plug it into the port labeled, then connected the supplied cable from where your original cable was plugged into and the other end into the X-44 s port labeled with symbol. 3. Connect the coiled handset cord to the top port on the left side of the X-44 telephone. If you are using an ancillary headset connect it to the bottom port on the left side of the X Connect the supplied power supply from the X-44 to the electrical outlet or into the ancillary UPS System or use a Power Over the Ethernet (PoE) switch (no power supply needed). 15

16 Product Overview Ports on the Back No Port Description 1 Ethernet LAN Port Connect to the Local Area Network 2 Ethernet Computer Port Connect to your Personal Computer, the X-44 works as a network switch. 3 Power Connection Plug in the supplied power supply after plugging in the LAN ethernet port or use a PoE switch. If using a PoE switch, there is no need to use the power supply. 4 Network Activity LED s and Reset Button There are two Green LED s, one that shows the connection to the network and the other shows the connection to any attached device, such as a Personal Computer. In addition, there is a default button that allows you to set the telephone back to factory default. 16

17 Product Overview Back View No. Part Number Description 1 LCD Back Cover Secures the back of the LCD 2 Wall Mount Hole Used with the optional wall mount kit 3 Hinge of Stand Used to adjust the angle of the telephone 4 Secure Door Used for service only 5 Input/Output Ports Ethernet and Computer ports 6 Hinge of Chassis Supports different angles 7 Product Label Product information 8 Handset Cord Port Plug the handset into the telephone 9 Headset Ports Headset Port RJ9 17

18 Product Overview Sidecar The Sidecar (Electronic Dialing Module - EDM) has 24 programmable buttons which allows you to customize how your telephone will operate. Below is a list of features that can be programmed on any one of the 24 buttons is found below. Feature None Extension Number Park Number Feature Code Do Not Disturb (DND) Others Description When pressed the button does nothing This will show when an extension is busy or idle This allows the user to place a call in a park location This allows a feature to be used by pressing the button. This allows the user to press this button and place the telephone into DND This allows you to program another task such as pushing a single button to dial frequently used telephone numbers. Connecting the Sidecar 1. Remove the contents from the box 2. Remove the power from the telephone 3. Remove the rubber protector from the pins on the Sidecar 4. Securely connect the Sidecar to the telephone by inserting the pins and aligning the plastic posts. 5. Secure the Sidecar to the phone using the supplied screws. 6. Plug the network connection into the telephone and then plug it into the AC outlet. 18

19 Product Overview Connecting the WiFi Wireless Adapter XBLUE has developed a special WiFi Wireless Adapter that allows you to put your X-44 VoIP Telephone in locations that may not have access to an Ethernet Cable. The WiFi Adapter requires an n wireless router. From your Personal Computer 1. From your desktop right click on the Network ICON and locate and click on Properties or go to Control Panel, locate and double click on (Windows 7) Network and Sharing Center (Windows XP) Network Connection and double click. Windows 7 requires an extra step - locate and double click on Change Adapter Settings which can be found on the left side of your display. 2. Locate and right click on the Local Area Connection for your wired (because the WiFi Adapter is connected to your computer using a cable) Internet connection and locate and click on properties. Generally, a wireless adapter will say Wireless or WiFi. 3. Locate and double click on (Windows 7) Internet Protocol Version 4 (TCP/IPv4) (Windows XP) Internet Protocol (TCP/IP). 19

20 Product Overview Getting to Know your WiFi Adapter RJ45 Port AC Power Jack Antenna Interface Power Activity Link Reset Button WPS Button Reset (Pinhole) Button - Restore To Default This is only used to restore the unit back to factory default. With the WiFi Adapter powered up, use a device such as a paperclip to press and hold the recessed Reset Button until all of the lights go out. This will take about 8 to 10 seconds. When the unit powers up, it will be at factory default. Connecting the WiFi Wireless Adapter XBLUE Networks has developed a special WiFi Wireless Adapter that allows you to put your X-2020 and X-44 VoIP Telephones in a location that does not have access to an Ethernet Cable. The WiFi Wireless Adapter requires an n wireless router. If you are using an XBLUE X-50 system with a software version of 9.6 or newer the WiFi Adapter will automatically connect, there is no programming required. 20

21 Product Overview Default Programming At default the WiFi Adapter will automatically connect to the XBLUE X-50 system using the following parameters: Mode = AP Client SSID = Voice - Hidden Security = WPA2-PSK Encryption = AES WPA Shared Key - eciovrofdiss (ssid for voice - backwards) Other Default Settings Operation Mode AP Client User admin Password admin IP Address Router Mode IP Address Subnet Mask SSID Voice Channel Auto Mode 11b/g/n mixed mode Encryption WPA2-PSK, AES Passphrase eciovrofdiss WPS Function Disabled DHCP Server Disabled 21

22 Product Overview Setting up your WiFi Adapter 1. Remove all of the contents from the box 2. Connect the Antenna to the WiFi Adapter 3. Plug the provided Ethernet cable into your computer and the WiFi Adapter. 4. Plug the power cord into into the WiFi Adapter and then plug it into your AC powered wall outlet and allow it to boot up. It is normal for the Power LED on the WiFi adapter to take up to 6 seconds to illuminate. LED Name LED Color Light Status Description On The device is on and ready. Power Amber Off The device is off. On The device is on and ready. Activity Blue Off The device is off. Flashing The device is transmitting or receiving data. On The device is connected to an Ethernet network. Link Red Off The device is off or there is no Ethernet connection. Flashing The Device is connected to an active network 22

23 Product Overview Getting Started With your PC powered up, make sure to disconnect any connections (wired or wireless) to your Local Area Network (Internet). Be sure to power up the WiFi Adapter and connect it to your Personal Computer. From your Personal Computer 1. From your desktop right click on the Network ICON and locate and click on Properties or go to Control Panel, locate and double click on (Windows 7) Network and Sharing Center (Windows XP) Network Connection and double click. Windows 7 requires an extra step - locate and double click on Change Adapter Settings which can be found on the left side of your display. 2. Locate and right click on the Local Area Connection for your wired (because the WiFi Adapter is connected to your computer using a cable) Internet connection and locate and click on properties. Generally, a wireless adapter will say Wireless or WiFi. 3. Locate and double click on (Windows 7) Internet Protocol Version 4 (TCP/IPv4) (Windows XP) Internet Protocol (TCP/IP). 4. Select Using the Following IP Address 23

24 Product Overview 5. Enter and then press Tab this will automatically enter into the Subnet Mask field. 6. Click on OK to exit the Version 4 (TCP/IPv4) page 7. Click on Close to exit the Local Area Connection Properties page Note: This procedure forces your PC to use the same network settings as the WiFi Wireless Adapter, which is located at Open Windows Internet Explorer 7, or newer, and enter the IP Address of the WiFi Wireless Adapter, which is and then press enter 24

25 Product Overview Log into the WiFi Adapter using admin as the user name and admin as the password and then click OK 1. Click on Wireless Settings 2. Click on Site Survey 3. Locate your wireless router and click on it, filling in the radio button 25

26 Product Overview 4. Then click on the Add Profile Button 5. Enter a name for the profile that you are creating, such as BigDog and then Confirm the Security Policy, WPA/WPA2, WPA Algorithms, and enter the router password and then click on Apply 26

27 Product Overview 6. Click on the Profile Tab and then locate the profile that you just created and then click on Activate. Activation will take between 20 and 60 seconds and a green check will appear once the profile is active. 7. To verify that the WiFi Adapters is connected, click on Link Status and you will see the network information being transferred back and forth. 8. The next step is to reset your computer to use DHCP so that it automatically connects to your existing network 27

28 Product Overview Reconfiguring your Computer s Network Connection 1. From your desktop right click on the Network ICON and locate and click on Properties or go to Control Panel, locate and double click on (Windows 7) Network and Sharing Center (Windows XP) Network Connection and double click. Windows 7 requires an extra step - locate and double click on Change Adapter Settings which can be found on the left side of your display. 2. Locate and right click on the Local Area Connection for your wired (because the WiFi Adapter is connected to your computer using a cable) Internet connection and locate and click on properties. Generally, a wireless adapter will say Wireless or WiFi. 3. Locate and double click on (Windows 7) Internet Protocol Version 4 (TCP/IPv4) (Windows XP) Internet Protocol (TCP/IP). 4. Select Obtain an IP Address automatically (Windows XP) Using Network and sharing 28

29 Product Overview 5. Select obtain DNS Server address automatically. 6. Click on OK to exit the Version 4 (TCP/IPv4) page 7. Click on OK to exit the Local Area Connection Properties page Select Obtain an IP Address Automatically 8. Close the network and sharing page 9. To verify that the WiFi Adapter programming was successfully, you should be able to open your Internet Browser and connect to the Internet. a. If you cannot access the Internet, start by restoring the WiFi Adapter back to factory default (Page3) and redo the programming steps (pages 6-12). b. If you can access the Internet, unplug the WiFi adapter and connect it to your Device. 10. Remember, since the first step to this process was to disable your access to the Internet, don t forget to re-enable your access. Note: The quality of your wireless connection may affect the quality of the voice connection. There is no guarantee, written or implied, that the XBLUE Wireless adapter will work 100 percent of the time. 29

30 Product Overview Getting to Know your new X-44 30

31 Product Overview No. Part Name Description 1 Handset Top Cradle For placement of the Handset 2 Hook Switch For hanging up your handset 3 Cradle Latch Used to Secure the handset to the base unit 4 Speaker Speaker output for handsfree operation 5 Handset Bottom Cradle for the bottom of the handset 6 Handset Cord Port Used to connect the handset to the telephone base 7 Headset Wire Port Used to connect an ancillary headset to the telephone base 8 Message LED Light Bar Flashes for a new call and when there is a new Voice Mail Message 9 Graphic LCD LCD display showing date, time, phone number, Caller ID, line status etc. 10 Soft Keys Soft keys change as the phone is being used, which will assist you with the most used features 11 Sidecar - EDM Console A special module that connects an additional 24 programmable buttons 12 Navigation OK or Select Key The center Check button of the Cell-Phone-Like navigation keys, is used as the enter, select or OK button 13 Navigator Control Keys Navigation, left, down, up and right ^ v < > are used to navigate through menu programming and during the normal operation. Telephone Line Buttons 1-4 The X-44 telephone has 4 telephone line buttons, labeled 1, 2, 3 and 4. Each line button has a green LED that indicates that it is being used by an extension on your network Speaker Button Press the speaker button to answer a ringing call. The button will turn green when the speakerphone is active. 31

32 Product Overview 16 Mute Button Press the Mute button to suspend the transmission of your voice to speak privately with someone in your office. When the Button is red it is active and not transmitting, when the LED is out it will transmit your voice. This mute button may not mute an ancillary headset. 17 Headset Button Once an ancillary headset is connected to the phone, press the Headset button to activate and place or answer a call. Some headsets require that the handset be off hook to activate your headset. Transfer Button Press the transfer button to transfer an intercom or telephone line call to a different extension. 18 Redial button Hold button Message Button Press the redial button and use the down navigation key to scroll down and the center navigation button to dial the desired telephone number. Press the hold button to place a call on hold. The telephone line button will flash slowly indicating that the line is on hold. Press the message button to access Voice Mail to send or retrieve a voice mail message. Conference Button Use the Conference Button to create a 2 or 3 party conference. Phonebook Button Press the Phonebook Button to dial or add personal contacts to your phonebook. 19 Volume Bar Use the volume bar to increase or decrease the volume of the handset, headset and speakerphone, whichever is active. Also, when the phone is ringing you can increase or decrease the ring volume. 20 Dial Pad Use the dial pad (Numeric Keypad) to dial digits. 32

33 Product Overview Button LED Indication LED Color Status Description Light is Off Idle or No New Messages Light Bar Blue Blinking Slowly Blinking Rapidly New Voice Message Indication There is an incoming Call Light is Off Speakerphone Idle Speaker Button On Steady Speakerphone engaged Red Light is Off Microphone is active Mute Button Red On Steady Microphone is inactive Light is Off Headset is disabled Headset Button Red On Steady Headset is active Light is Off Trunk is Idle Line Buttons Green Steady On Blinking Slowly Trunk is Active (Busy) Line is on Hold Blinking Rapidly Line is ringing 33

34 Product Overview The Display will show the Date and Time, extension number and special ICONS showing the status of your Telephone. ICON Description The telephone Line is connected The telephone Line is not connected Indication of a new message as well as the new message count Press the button under the word Menu to enter the programming mode. Press the button under FWD to forward your telephone to a new destination such as the default voic or to your cellular telephone. Press the button under DND to stop calls from ringing at your extension. Press the button under EXT to scroll through and select an extension to dial. 34

35 Product Overview Using your Telephone Getting to know your way around The X-44 telephone connects to your existing network without the need for a specialized Gateway or Router and automatically identifies all other X-44 telephones on your network. The X-44 allows you to make calls using the handset, speakerphone or using an ancillary headset. In addition, the X-44 has a Hot Keypad which allows you to dial a number without lifting the handset or pressing the speaker button. Just dial the number and the X-44 will do the rest. The following ICONS will help you get to know your new X-44 telephone. ICON Description ICON Description ICON Description Off Hook Redial Key Hold Key On Hook Message Key Headset Key Speaking Phonebook Key Mute Key Dial or Key Pad Volume Bar Telephone Line Buttons labeled 1, 2, 3 and 4 Down, Up, Right and Left Navigation keys Transfer Key Speakerphone Center Navigation key - Used for Select or OK Conference Key Soft Key 35

36 Product Overview Placing a call There are two types of calls, internal, known as Intercom calls, and external which are placed over a telephone line. In either case, you can simply dial the desired telephone number and the X-44 will automatically route the call. If the dialed number is part of the internal numbering plan such as another extension, which are numbered 101 through 116, at default, the call will ring the appropriate extension. If the number is not within the numbering plan, the X-44 will automatically connect to an idle telephone line. In addition, you can select a specific telephone line and then dial the digits and the call will be placed over the selected line. Operation ICON Description Dial the desired telephone number. The number will appear in the display but not sent to the telephone line provider, allowing you to delete (backsp) any incorrect digits. Wait 5 seconds or press the Dial soft key when you are satisfied with the entered telephone number. Lift the handset to speak speakerphone. privately or remain on Place a Call If the headset is enabled the LED will light, and the headset port on the telephone will be active. However, some ancillary headsets require that the handset is taken off hook. Replace the handset, or press the speaker button to end the call 36

Notices and Compliance...7. 1 X2020 Introduction...9. 2 Installation...19. 3 Getting to know your way around...27

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