BellSouth Internet Call Waiting service

Transcription

1 BellSouth Internet Call Waiting service User s Guide Software Release Document Version 4.1 January 11, 2001

2 Table of Contents Table of Contents 1. Introduction How ICW Works What if I'm Away from the Computer for a While? Is ICW User-friendly? What Kind of Computer Do I Need to Use ICW? What Happens if My Telephone Number Changes? What's New With This Release Installing the ICW Program and Utilities The BellSouth Website ICW Software Installation Steps Step 1: Download the Program Step 2: Install the Software Step 3: Restart Your Computer Step 4: Follow the ICW Installation Instructions Step 5: Follow the ICW Install Wizard Instructions Step 6: Delete the ICW Files that You Downloaded Manual Configuration Configuring Your PC for ICW Formatting the *95, Provisioning Prefix for Dial-Up Networking Formatting the *95, Provisioning Prefix for AOL and Compuserve Activating or Deactivating Call Waiting Configuring ICW for Your PC Voice Mail and Anonymous Call Rejection The Call Forward Function Connect to Your ISP The Active ICW Program Status Bar Icons When You are Not Logged on to the Internet After You have Connected to the Internet The ICW Main Window The Title Bar ii

3 Table of Contents 5.2 The Menu Bar File Menu Edit Menu Options Menu View Menu Help Menu The System Tray Menu ICW Call Response Options When You are Not Logged into the Internet When You are Logged into the Internet To Disregard a Call To Ignore a Call To Answer a Call To Forward a Call To Put a Call on Hold To Send a Call to Voice Mail ICW Log Files The Call Log The System Log Closing the ICW Main Window Re-starting ICW Uninstalling ICW Via the Control Panel Add/Remove Command Via the ICW Un-Install Command Reading the Release Notes ICW Support Appendix: The Software License Agreement...1 iii

4 Introduction 1. Introduction Internet Call Waiting (ICW) provides you with the ability to answer or rout calls while your telephone line is in use with an Internet Service Provider (ISP). While browsing the Web, you can comfortably monitor and screen incoming calls without interrupting your Internet activity (such as downloading files, reading , or visiting chat rooms, etc.). You can make your own choice on which calls to accept, or you may forward them to another line. 1.1 How ICW Works BellSouth Internet Call Waiting is a BellSouth telephony service. The Internet Call Waiting software (referred hereafter as ICW) works with the telephone company service to provide the user with a mechanism for answering or routing calls while the telephone line is in use with an Internet Service Provider (ISP). While connected to the Internet, an ICW user can comfortably monitor incoming calls and choose which calls to answer. You must subscribe to the Internet Call Waiting service from your phone company to take advantage of ICW. When you dial your ISP, ICW notifies BellSouth that your phone line is currently in use for Internet activity. When a caller attempts to contact you over that same phone line, BellSouth's phone network notifies ICW that a caller is on the line. ICW records details on the call and displays a message to you, alerting you to the situation. This is all automatically done within seconds! At that point, you have several options, such as: Ignore the call: This routes the caller to voice mail (if you have configured ICW for voice mail), or simply waits for the caller to hang up. Forward the call: You can store several forwarding numbers, and choose from the list to have the call automatically forwarded to the number you choose. Place the call on hold: When you select this option, a friendly hold message is played back to the caller while you finish your Internet activity. A hold screen displays the length of time that the caller has been on hold. When you are ready to accept the call, you simply click the Answer button, and ICW automatically terminates your 1-1

5 Introduction Internet session. Within a few seconds, your phone will ring as normal, and you can begin a conversation with the caller. Answer the call: You can immediately answer the call by clicking the Answer button. ICW automatically terminates your Internet session. Within a couple of seconds, your phone will ring as usual. Note: Do not pick up your telephone until after it rings What if I'm Away from the Computer for a While? No problem! If you are still logged in to the Internet, ICW records all call attempts by entering them into your own personal call log. You can view and edit this log at any time to get a complete record of all calls made to your number while you are on the Internet Is ICW User-friendly? BellSouth designed this software to make it perform most of its functions without any assistance from you. All you have to do is install it on your computer, perhaps conduct a few configuration tasks, and let ICW run the rest is automatic What Kind of Computer Do I Need to Use ICW? Operating System: CPU: Hardware: Web browser: RAM memory: Hard drive space Internet access: Microsoft Win95, Win98, Win98SE, and WinME Intel Mhz or better 14.4 Kbps modem or better Microsoft Explorer or Netscape Navigator 16 Megabytes 2 Megabytes Dial-up subscription What Happens if My Telephone Number Changes? If You Change Your Telephone Number Changing your phone number will require that you re-install the ICW software. You should go to the BellSouth ICW Website to download the latest version of the ICW software. 1-2

6 Introduction If Your Area Code is Changed (NPA Split) If your area code is changed, the ICW software will automatically recognize and update your phone number settings. When this occurs, the software will also notify you with the following information window: In the event that your new phone number is not recognized by the ICW service, the ICW software will notify you with the following error notification window: If this window appears, click the OK command button, close the ICW application, and then go to the BellSouth ICW Website to download the latest version of the ICW software What's New With This Release Now supports CompuServe (version 2000 only) users Supports the new AOL 6.0 (and supports versions 4.0 and 5.0) Enhancements to minimize disconnect problems while online Enhancements for support of Windows Millennium. 1-3

7 Installing the ICW Program and Utilities 2. Installing the ICW Program and Utilities Once you have subscribed to the BellSouth ICW service, you may download the ICW software from BellSouth.com. 2.1 The BellSouth Website Go to the BellSouth ICW Website ( for online directions on downloading ICW. 2.2 ICW Software Installation Steps If you are already familiar with standard software install procedures, please feel free to skip to Chapter 3, Manual Installation Step 1: Download the Program The ICW files are downloaded from BellSouth.com to your hard drive. Download the ICW software by clicking on the Download Now button. Make a note of the name and destination of your "executable" file. (The file name is usually your area code and phone number, followed by ".exe.") Step 2: Install the Software To install the ICW software go to the folder where you saved the software and double click on the (your telephone number).exe file to begin running the installation program. Follow the instructions as they appear in the menu. 2-1

8 2.2.3 Step 3: Restart Your Computer Installing the ICW Program and Utilities After setup is complete, restart your computer to begin using your ICW service and software. Note: If the automatic setup fails, follow the detailed instructions in Chapter 3, Manual Configuration, of this User Guide Step 4: Follow the ICW Installation Instructions The first ICW window that appears is shown below. The above window is only informational, requires no user action, and shortly closes on its own. After ICW Setup finishes, the Welcome window appears (shown below). 2-2

9 Installing the ICW Program and Utilities The Welcome window asks you to cancel this setup if you have any other Windows programs running, and to close those programs before again initiating the ICW program installation. If you must take this step, do so, and then afterwards, from Windows Explorer, simply once again locate and double-click the Setup.exe program. The same window then again appears. Click the Next> button. The Software License Agreement window appears, as shown below. 2-3

10 Installing the ICW Program and Utilities The Software License Agreement window contains the licensing agreement. (See the Appendix for a complete rendering of the text in the above example.) If you choose to decline the terms of the agreement, and click No, the Exit Setup window displays, as shown on the following page. If you choose to accept the terms, click Yes. The Information window appears (also shown on the following page). Note: You may cancel the installation, at any point, by clicking either Exit Setup, Cancel, or No. 2-4

11 Installing the ICW Program and Utilities If you choose to decline the terms, click Exit Setup. All ICW windows then close, and if you wish to re-initiate the installation, you must start over at the point where you first clicked on Setup.exe. If you accept the terms of the agreement, click Resume, and then click Yes to continue. The Information window appears, as shown below. Click Next> to continue. 2-5

12 Installing the ICW Program and Utilities If you have a previous version of ICW installed, the following warning window appears, asking if you want to overwrite the previous version: If you click No, the installation will abort. If you click Yes, the installation proceeds with a welcome window (described in the next set of steps) Step 5: Follow the ICW Install Wizard Instructions After the ICW auto-configuration wizard is activated, the a welcome window appears, which describes the configuration process: Click Next>; the First window appears (shown on the following page): 2-6

13 Installing the ICW Program and Utilities If the default-listed number is wrong, click Exit Setup. A dialog window then appears. If the listed number is incorrect, you must exit Setup and correct the problem, so click Yes. Resolve the problem and start over. However, if the telephone number is correct, click Next>. The Identify window appears (shown on the following page): 2-7

14 Installing the ICW Program and Utilities The Identify window ask you to identify the services that you have on your telephone line. Check the appropriate boxes, and then click Next>. The Edit window appears, as shown below. Establishing a call forward list is optional, and you may simply choose to click Next> (we suggest that you create this list later; see Chapter 3 for instructions). The Select window appears (shown on the following page): 2-8

15 Installing the ICW Program and Utilities Select any (or all) of the listed ISPs, and then click Next>. The Verify window appears, as shown below. 2-9

16 Installing the ICW Program and Utilities The Verify window will verify the configuration settings you have entered. Click the VERIFY command button to proceed. The Call Progress window appears, as shown below. ICW will confirm that it has been properly configured. If the configuration is not properly set, the attempt will fail, and you will get a warning dialog that specifically identifies the improperly set configuration. You will have to return (using the <Back command buttons) to the window in which the configuration was improperly set, and establish the correct configuration parameters (according to the warning). If the configuration has been correctly set, the Choose Destination Folder window appears (as shown on the following page): For the Destination Folder, we recommend the default path (simply click Next>). The Setup Type window appears: 2-10

17 Installing the ICW Program and Utilities On the Setup Type window, select Typical (currently, the only functional option), then click Next>. The Select Program Folder window appears, as shown below. 2-11

18 Installing the ICW Program and Utilities Click Next>. The installation continues with the following window: This window requires no user action, and will shortly disappear. Next, the Setup Complete window appears (as shown on the following page): If you wish to have ICW running now, select Yes (be sure to first save any other work that you have done on your computer, as this action will 2-12

19 Installing the ICW Program and Utilities re-start your computer). If you do not want your computer to re-start, but want ICW to run the next time you start your computer, select No. Click Finish to complete the installation. This window closes, and the installation is complete. Note: The *95 dialing prefix is automatically inserted into your Dialup Networking configuration. If you clicked the Yes box on the previous window, your computer restarts, and you are now presented with the Tip Of The Day window: A selection of various tips is available by clicking on the Next Tip button (or you may choose to close this window). ICW is now fully functional Step 6: Delete the ICW Files that You Downloaded Now that you have successfully downloaded and installed ICW, you may choose to delete the ICW files in C:TEMP (or whatever default directory you used). These files are now unnecessary to the ICW programming. Note: It is not necessary to delete these files, but doing so will increase your hard drive space availability. Once ICW is successfully installed, these files provide no further function. 2-13

20 Manual Configuration 3. Manual Configuration The following configurations should have been made on the appropriate screens that appeared during the download/install of ICW. However, with AOL and CompuServe, and possibly some other ISPs, it may be necessary to manually do this configuration. Unless the automatic configuration fails, this entire chapter may be skipped, but you may find it useful should you later want to change your configuration. 3.1 Configuring Your PC for ICW This section provides instructions for configuring your PC for ICW, running ICW, and configuring ICW for your specific telecommunication needs. (For AOL and CompuServe users, refer to Section 3.1.2) Formatting the *95, Provisioning Prefix for Dial-Up Networking Note: This section does not apply to AOL and CompuServe customers. Make sure that you have placed the necessary *95, provisioning prefix in your dial-up to your ISP. You do this on your Windows Dial-Up Networking window. Access this window by first clicking, on your desktop, the computer (My Computer) icon. Next, click Dial-Up Networking. The window shown below appears. 3-1

21 Manual Configuration Next, right-click the Internal ISP icon, which brings up this screen: Click on Properties. The Internal ISP window appears, shown below. 3-2

22 Manual Configuration The configuration shown above is only for example purposes. In this example, the configuration is set for a computer that does not have Call Waiting. In the Telephone number: field, simply insert *95, and your telephone number (or *70,*95, if you also have Call Waiting). Do NOT use the Area code: field (shown grayed out in the example) and Do NOT click the Use area code and Dialing Properties box. Make sure that your location shows the telephone number for your ICW service, and then click Close. It is unnecessary to configure your ISP s dial-up networking window. 3-3

23 Manual Configuration Formatting the *95, Provisioning Prefix for AOL and Compuserve Bring up your sign-on screen, as shown below. (Shown here are the AOL signon window and subsequent windows, as they are essentially the same as the CompuServe windows.) 1. Click the SETUP button. The Edit Setup window appears. 3-4

24 Manual Configuration 2. Click on the Edit Numbers button. The Edit Location window appears. 3. Highlight the first number on the list, then click the Edit button. The Setup window appears. 3-5

25 Manual Configuration 4. Edit the number shown in the Edit number here: field by typing in the *95, or *70, 95, prefix in front of the number (be careful not to alter the dial-up number itself). In the example shown on the previous page, the number in the Edit number here: field would be (after editing it) *95, Do not make any changes to the information shown in the Name: field. 5. Click the OK button; this ends the configuration instructions for AOL and CompuServe Activating or Deactivating Call Waiting If you have call waiting, it must be temporarily deactivated prior to your Internet session by placing *70, ahead of the *95, prefix. For example, if your dial-up access to your ISP is (404) , the number should be modified to be *95, If you have call waiting, the number for the dial-up would be *70,*95, The characters *70, MUST precede the *95, prefix if you have call waiting. Be sure to insert a comma following *70 and *95. Nothing else is required to configure your computer to use the ICW service. If you not already created a forwarding list, however, you must do this before you will be able to forward any calls. When the ICW program is activated, an ICW startup screen appears, similar to the one shown on page Configuring ICW for Your PC Several simple configuration tasks are necessary to set up ICW for your personal telecommunication needs. These steps are covered in the following sections. During the initial install/download, the configuration steps should have properly configured ICW. However, to subsequently change any of these functions, the following sections and procedures must be followed Voice Mail and Anonymous Call Rejection 1. Click the Options menu selection on the menu bar. 2. On the drop-down menu that appears, highlight (select) Properties. The Properties window appears (shown on the following page): 3-6

26 Manual Configuration 3. Check the I have voice mail on this number check box (external voice mail, not home answering machines). 4. Enter your telephone number. This must be a 10-digit number, and must include the area code. 5. If you have Anonymous Call Rejection, click the I have ACR box. 6. Click OK, and then close this window. 7. When ICW receives a call, the following window now appears; note that the Ignore button is replaced by the Voice Mail button). ICW is now set up to use the voice mail function. 3-7

27 3.2.2 The Call Forward Function Manual Configuration 1. Click the Options menu selection on the menu bar. 2. On the drop-down menu that appears, highlight (select) Properties. The Properties window appears, with the My Phone options shown. 3. On the Properties window, click the Forward tab. The Properties window re-appears with the call forward options: 4. The call forward options are described below: To add a number: a) Click New b) In the Edit section, in the Number field, add the telephone number (you must enter 10 digits), and <Tab> to the Name field. Type in a name to identify the telephone number you have added. c) Click OK. To update a number: a) Highlight the telephone number you wish to update. The number and name that identify appear in the Edit area fields. b) Edit this information as you wish. 3-8

28 Manual Configuration c) Click Update. d) Click OK. To delete a number: a) Highlight the telephone number you wish to delete. b) Click Delete. c) Click OK. To select the number to which you currently want all calls forwarded: a) Highlight the telephone number to which you wish to forward all calls. b) Click OK. After you have completed these actions, ICW is set up to use the call forward function. Note: You may enter up to, but no more than, 16 telephone numbers to the call forward list Connect to Your ISP You may now connect to your ISP in your usual manner. 3-9

29 The Active ICW Program 4. The Active ICW Program Once you have completed the ICW install process, the ICW program automatically starts each time you start your computer, and becomes active whenever you log on to the Internet. To confirm that ICW is running, check for the ICW icon in the status bar (see the sections below). 4.1 Status Bar Icons The following icons indicate ICW status When You are Not Logged on to the Internet When you are not logged on to the Internet, the ICW icon appears as shown below. The ICW program will not function until this icon changes to the green icon, shown below After You have Connected to the Internet After your Internet connection is successful, the ICW icon becomes active, and eventually changes to green, as shown below. Note: The ICW software will automatically respond to your internet connection as configured during the install process. However, if you choose to connect to the internet using another dialup that is not configured for the ICW service, you may notice a slower system response. 4-1

30 The ICW Main Window 5. The ICW Main Window The ICW interface consists of a message display area, an optional user status bar display area and a menu bar at the top of the main program window. Each area is described in the following sections. An example of the window is shown below. Once iconized, this window can be brought up by clicking the ICW icon at the bottom of your desktop. After viewing this window, you may again iconize it by clicking the minus sign (the dash), at the top right of the window. It is not necessary for the running of ICW that this window displays. 5.1 The Title Bar The title bar at the top of the main ICW window is labeled with information pertaining to the program name, followed by the program version number, enclosed in brackets. Please make note of the version number, as it may be referenced to indicate which features of ICW are currently implemented. 5-1

31 5.2 The Menu Bar The ICW Main Window The menu bar controls access to pull down menus, which are used to activate optional, advanced, or less-frequently-used operations. Each menu is described in the following sections, and shown (with the main window cropped to save document space) File Menu The File menu allows the user to either print the contents of the screen, or exit ICW. The File drop-down menu is shown below. 5-2

32 The ICW Main Window Edit Menu The Edit menu allows the user to select (highlight) the contents of the window, for the purposes of copying the contents. The Edit drop-down menu is shown below Options Menu The Options menu allows the user to select (choose) to show warnings, or log incoming calls. A Properties selection provides two different windows that may be used to configure forwarding a call or voice mail numbers. The Options drop-down menu is shown below. 5-3

33 5.2.4 View Menu The ICW Main Window The View menu allows the user to view the Call Log. The View dropdown menu is shown below. 5-4

34 The ICW Main Window Help Menu The Help menu allows the user to view information about this version of ICW. The Help drop-down menu is shown isolated below. To obtain information about the ICW version that you have currently running, select About ICW... The About Internet Call Waiting window appears: This window provides information on the release of ICW that you currently have running on your PC. 5-5

35 The ICW Main Window 5.3 The System Tray Menu ICW, during the install process, places a System Tray icon in the lowerright corner of your desktop. This icon is shown below (it is the far-right icon). Right-click on this icon to display the System Tray menu: This menu summarizes the menu options that are available on the main ICW window. 5-6

36 ICW Call Response Options 6. ICW Call Response Options This chapter discusses the various options available to the user upon receiving a telephone call while logged onto the Internet. 6.1 When You are Not Logged into the Internet The ICW software is inactive, and your telephone will ring as usual. 6.2 When You are Logged into the Internet The ICW software becomes active, and the following events occur: 1. When ICW detects an incoming telephone call, it responds by displaying the New Call window, shown below: (In this display, voice mail is not shown, because it was not selected in the Properties window, found under the Options drop-down menu.) 2. At this point, you may choose one of six options: 6-1

37 ICW Call Response Options a) You may disregard the New Call window and the incoming call. The caller will hear your telephone ringing, assume that you are not going to answer, and eventually hang up b) You may ignore the call, by clicking Ignore. The New Call window closes, and the response will be same as in a). c) You may answer the call, by clicking Answer. d) You may forward the call to a predetermined telephone number, by clicking Forward. In the window shown on the previous page, this button is grayed out, indicating that there are no numbers listed in the Forward configuration. e) You may put the call on Hold, by clicking Hold. Note: The hold button may sometimes gray out (become inactive). This occurs under some circumstances, when another BellSouth service (such Privacy Director) has interacted with the ICW network. If you have already selected the voice mail option, then the Ignore button instead indicates Voice Mail. In this case: f) You may send the call to Voice Mail (VM) by clicking Voice Mail. Each of these options is discussed in the following sections To Disregard a Call If you have voice mail with Call Forward Busy Line (CFBL) service, and you disregard an incoming call (take no action) while you are logged into the Internet, the call is routed to your designated VM number. If you do not have CFBL service, and you disregard an incoming call (take no action) while you are logged into the Internet, the caller simply hears the telephone ring, and ICW displays the following window: After this window appears, click OK. The window closes, and ICW takes no further actions. You may check the call log by doing the following: 6-2

38 ICW Call Response Options 1. Right-click the far-right system tray icon. 2. Select Call Log from the window that appears To Ignore a Call To Ignore a call, click Ignore on the New Call window, displayed below. When the Ignore button is clicked, your telephone ringing will cease. The caller simply continues to hear the telephone ring. This window closes, and ICW displays the same window that was on-screen when the call was ignored. No further action is taken by ICW To Answer a Call To answer an incoming call while you are logged into the Internet, wait until you hear ringing on your computer, and then click Answer on the New Call window. The ICW window changes, as shown below (unless, on the System Tray Menu, you have deselected Call Popup. In that event, this window appears iconized): If you click Yes, the following occurs: 6-3

39 ICW Call Response Options 1. Your Internet session terminates. 2. Your incoming call may now be answered by picking up your telephone. Note: Be sure to wait for your telephone to ring before picking up the receiver. 3. Complete your call as usual, and then log back into the Internet when you choose. ICW is prepared for your next incoming call. After you click Answer, or if you pick up the telephone before it rings, the following window appears: Close this window, and then answer the telephone after it rings To Forward a Call Note: You must first complete the call forward configuration steps before using the Forward function. To forward an incoming call while you are logged into the Internet, click the Forward button on the New Call window. The following window appears (the text shown is just an example): Click OK. The call is forwarded to the number you have previously configured, and your Internet session is uninterrupted. 6-4

40 ICW Call Response Options To Put a Call on Hold To put an incoming call on hold while you are logged into the Internet, click the Hold button on the New Call window. The ICW window changes, as shown below, and the following occurs: 1. The Hold button changes to ON HOLD, and your caller hears a recorded message indicating that you are on the line or are busy. This button intermittently goes blank, and then its text reappears. The Forward and Ignore (or Voice Mail) buttons gray out and become inactive. As a result, the only response now available on this window is Answer. (If you again click the ON HOLD button, the window closes, and ICW reacts as if you clicked Answer.) 2. If you click the Answer button, the window closes, and ICW displays the Warning window. After your Yes response, ICW disconnects you from the Internet, and after a pause, your telephone rings. You may then answer as usual but first wait for the phone to ring! 3. If you close the window (by clicking the X in the corner), the call remains on hold and is ignored. No other calls can be accepted until either the caller hangs up, or the call times out (five minutes). 4. If the on-hold caller hangs up, the following window pops up: 6-5

41 ICW Call Response Options You may then check the call log to determine details on the call (see Chapter 6) To Send a Call to Voice Mail To send an incoming call to voice mail while you are logged into the Internet, you must first activate the voice mail option. Once this option is activated, and a call is received, the following window appears: Click Voice Mail on the New Call window. The ICW window disappears, and the call is sent to voice mail. No further visible action occurs. 6-6

42 ICW Log Files 7. ICW Log Files ICW maintain two separate log files: the Call Log and the System Log. This chapter discusses the purpose of these logs and how to access them. 7.1 The Call Log To check the call log, click View from the ICW main window menu bar, and then select (highlight) Call Log. The ICW User Call Log window appears, as shown below. View this information to determine details on all incoming calls. The color of the telephone set icon on the calls indicates the following: Green: Normal (The call processed normally.) Yellow: Hang-up (The caller hung up; the call was missed.) Red: Timeout (The call timed out on the PC; the user did not make a choice within the response time limit.) 7-1

43 ICW Log Files To delete a call or group of calls, select those you wish to delete and click Delete. If you select all files and click Delete, the following window appears: If you want to delete all files, click Yes. However, if you do not want to delete all files, click No. If you click Yes, the call log will empty of all files. At this point, if you wish to cancel your edits, you may elect to click the Cancel button. If you do, the following window appears: You may now choose to undo the deletion of all the files (by clicking Yes). If you click Yes, the call log window will return to its previous, unedited state. If you click No, the call log is permanently emptied. 7.2 The System Log The system log contains information that may help ICW support personnel to resolve problems with your software. This information can be interpreted by ICW support help, who may ask you for the contents of your system log when you contact them for assistance. If the need arises, you may be asked by ICW Support to export to them the contents of your system log. To export the log, go to the Main Window, click on File, then Export Log, then select System Log (as shown on the following page). 7-2

44 ICW Log Files This brings up the System Log: The System Log data is encrypted for security purposes, but can be interpreted by ICW Support personnel. 7-3

45 ICW Log Files The Call Log (shown below) also can be exported. 7-4

46 Closing the ICW Main Window 8. Closing the ICW Main Window When you click the X in the upper-right corner of the ICW main window, ICW responds with the following window: If you click Exit Program, ICW will close, and be inactive until you restart it. 8-1

47 Re-starting ICW 9. Re-starting ICW The ICW software automatically becomes active whenever you connect to the Internet. If you have exited ICW, and want to restart the program, from your Start menu, select the ICW Internet Call Waiting icon. This icon is shown below (it is the topmost icon). This icon is automatically added to your Start menu upon installation. Or, you may start ICW from Windows Explorer, from: C:\\Program Files\BellSouth Telecommunications, Inc\Internet Call Waiting\lcw. 9-1

48 Uninstalling ICW 10. Uninstalling ICW If you ever wish to uninstall ICW from your computer, you may do so by either of two methods, described in the following sections Via the Control Panel Add/Remove Command 1. Click on the Start Menu and select Settings: 2. Select Control Panel: 3. Double-click on Add/Remove Programs. The Add/Remove Programs Properties window appears. 4. Select (highlight) Internet Call Waiting, and then click the Add/Remove. 5. The ICW program is removed. 10-1

49 Uninstalling ICW 10.2 Via the ICW Un-Install Command To uninstall ICW via the Un-Install ICW command, perform the following steps: 1. Locate the uninstall program from your start menu (following the path displayed below), and select Un-Install ICW: The following window appears (shown on the following page): 10-2

50 Uninstalling ICW 2. If you are sure that you want to uninstall ICW, then click Yes. The following window appears, which tracks the progress of the uninstall. When the uninstall successfully completes, the OK button becomes active (as shown on the following page) and you are notified that the uninstall is successful: 10-3

51 Uninstalling ICW Click on OK, and this window closes. This completes the uninstall process. 10-4

52 Reading the Release Notes 11. Reading the Release Notes To read the release notes, follow the path described at the beginning of the previous chapter, but this time, select Release Notes. The following window appears: 11-1

53 Reading the Release Notes This text is available simply for your information. 11-2

54 ICW Support 12. ICW Support ICW support is available by calling the Help Line, toll-free at: Help is available 24 hours a day, 7 days a week (24/7). The ICW support address is: 12-1

55 Appendix: The Software License Agreement Appendix: The Software License Agreement The text of the BellSouth Internet Call Waiting License Agreement is shown below. BellSouth Telecommunications, Inc. Internet Call Waiting End User Software Agreement This legal document is an agreement between you (either an individual or an entity, as the case may be) and BellSouth Telecommunications, Inc. By acknowledging below that you ACCEPT these terms and conditions, and by executing the program files, you agree to be bound by the terms of this agreement. If you do not agree to the terms presented in this agreement, DO NOT select the ACCEPT option below, and promptly delete all Internet Call Waiting files downloaded from the BellSouth Telecommunications, Inc. Internet Website and/or return any disks and accompanying items to BellSouth Telecommunications, Inc. To protect our rights, BellSouth, Telecommunications Inc. does NOT sell any rights to software. Rather, BellSouth Telecommunications, Inc. grants the Right to Use the software by means of a software license. BellSouth Telecommunications, Inc. specifically retains the title to all BellSouth Telecommunications, Inc. computer software. A. SOFTWARE LICENSE 1. Grant of a License. In consideration of your agreement to abide by the terms and conditions of this software license, BellSouth Telecommunications, Inc., the "LICENSOR," grants you, the "LICENSEE," a non-exclusive and revocable right to use this copy of the BellSouth Telecommunications, Inc. software program to be used in connection with the named BellSouth(r) Internet Call Waiting service (hereinafter the "Software") for one computer so long as you comply with the terms of this License. The Software is intended for use in connection with the BellSouth(r) Internet Call Waiting service. 2. Ownership of Software. As a LICENSEE, you own the physical media on which the software is originally or subsequently recorded, but an express condition of this License is that BellSouth 1

56 Appendix: The Software License Agreement Telecommunications, Inc. retains title and ownership of the intellectual property and Software recorded on the original disk(s) and/or contained within the BellSouth Telecommunications, Inc. Internet Website and all subsequent copies of the Software, regardless of the form or media in or on which the original and other copies may exist. This License is NOT a sale of the original Software or any copy. 3. Copying Restrictions. This Software and the accompanying written materials are the subject of copyright. Unauthorized copying of the Software, including Software that has been modified, or of the written materials is expressly forbidden. You may be held legally responsible for any copyright infringement which has been encouraged or caused by the failure to abide by the terms of this License. 4. Use Restrictions. As the LICENSEE, you may physically transfer the Software from one computer to another provided that the Software is used on only one computer at any one time. You may not distribute copies of the Software or accompanying written materials to others. You may not modify, adapt, translate, reverse engineer, disassemble, decompile, or create derivative works based on the Software. You may not modify, adapt, translate, reverse engineer, disassemble, decompile, or create derivative works based on the written materials without the prior written consent of BellSouth Telecommunications, Inc. 5. Other Limitations a. You may not reverse engineer, decompile, or disassemble the Software, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation. b. The Software is licensed as a single product. Its component parts may not be separated for use on more than one computer. c. You may not rent or lease the Software. d. You may permanently transfer all your rights under this License, provided you retain no copies; you transfer all of the Software, including all component parts, the media, any upgrades and this License; and the recipient agrees to the terms of this License. 6. Termination. Without prejudice to any other rights, BellSouth Telecommunications, Inc. may revoke and immediately terminate this License without further notice if you fail to comply with any of the terms and conditions of this License. In such event, you must destroy all copies of the Software and all of its component parts. 2

57 Appendix: The Software License Agreement B. LIMITATION OF LIABILITY; DISCLAIMER OF WARRANTIES. THE SOFTWARE AND ACCOMPANYING WRITTEN MATERIALS (INCLUDING INSTRUCTIONS FOR USE) ARE PROVIDED ON AN "AS IS" BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE. FURTHER, BELLSOUTH TELECOMMUNICATIONS, INC. DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF USE, OF THE SOFTWARE OR WRITTEN MATERIALS IN TERMS OF CORRECTNESS, RELIABILITY, ACCURACY OR FITNESS FOR PURPOSE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. SHOULD THE SOFTWARE BE DEFECTIVE, YOU AND NOT BELLSOUTH TELECOMMUNICATIONS, INC. OR ITS DEALERS, AGENTS, DISTRIBUTORS OR EMPLOYEES, ASSUME THE ENTIRE COST OF ALL NECESSARY REPAIR, SERVICING AND CORRECTION. Neither BellSouth Telecommunications, Inc., nor anyone else who has been involved in the creation, production or delivery of the Software and accompanying written materials shall be liable for any direct, indirect, special, consequential or incidental damages (including damages for loss of business profits, business interruption, loss of business information, and the like.) arising out of the use or inability to use the Software and accompanying written materials even if BellSouth Telecommunications, Inc. has been advised of the possibility of such damages. C. EXCLUSIVE REMEDY OF USER Your sole and exclusive remedy for any failure or non-performance of the Software shall be for BellSouth Telecommunications, Inc. to provide replacement software. D. SECURITY DISCLAIMER The Software uses the Internet to transmit caller identification information to you. BellSouth Telecommunications, Inc. uses encryption in an effort to secure this information. BellSouth Telecommunications, Inc. does not, however, guarantee the security of any information transmitted via the Internet. 3

58 Appendix: The Software License Agreement E. INDEMNIFICATION BY USER You shall indemnify, defend and hold BellSouth Telecommunications, Inc. and any of its licensors, employees or agents harmless from and against any and all claims, demands, actions, causes of action, suits, proceedings, losses, damages, costs, and expenses, including reasonable attorneys' fees, arising from or relating to: (i.) your use of the Software, or any act, error, or omission of you or any user of your account in connection therewith, including, but not limited to, matters relating to incorrect, incomplete, or misleading information; libel; invasion of privacy; infringement of a copyright, trade name, trademark, service mark, or other intellectual property; (ii.) any defective product or any injury or damage to person or property caused by any products sold or otherwise distributed through or in connection with the Software or (iii.) resulting from your failure to perform your obligations hereunder. F. MISCELLANEOUS 1. No action, regardless of form, arising out of this License Agreements may be brought by you or any party claiming by, through or under you more than one year after the cause of action has arisen. 2. This License Agreement and any services provided with respect to the Software shall be governed by the laws of the State of Georgia, without regard to its conflicts of laws provisions. If any provision or provisions hereof shall be held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be in any way affected or impaired thereby. 3. Your Internet connection through your Internet Service Provider will affect the performance of the Software. 4