Promote knowledge management in your organisation

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1 M&LE13 Overview Promote knowledge management in your organisation What this Unit is about This Unit is about promoting knowledge management the systematic identification, creation, development, capture, sharing and transferring of salient information and expertise across your organisation. It involves being clear about how knowledge adds value to your organisation, putting in place strategies, systems and tools for knowledge management and influencing the culture of the organisation to be supportive of effective knowledge management. It also involves implementing effective systems and procedures to protect intellectual property from unauthorised use. Who is the Unit for? The Unit is recommended for senior managers who have responsibility for promoting knowledge management across their organisation, or their part of the organisation. Links to other Units This Unit is based on two Units from the Knowledge Management standards developed by Lifelong Learning UK for specialists in the field of knowledge management: D1 Develop policies and strategies for knowledge management and D7 Foster knowledge management culture, behaviours and skills. It is linked to Units E10. Take effective decisions, E11. Communicate information and knowledge and E12. Manage knowledge in your area of responsibility in the overall suite of National Occupational Standards for Management and Leadership. M&LE13 - Promote knowledge management in your organisation 1

2 Skills Listed below are the main generic skills that need to be applied in communicating information and knowledge. These skills are explicit/implicit in the detailed content of the Unit and are listed here as additional information. Analysing Assessing Communicating Decision-making Evaluating Influencing Involving others Monitoring Obtaining feedback Planning Presenting information Providing feedback Reviewing M&LE13 - Promote knowledge management in your organisation 2

3 Performance Criteria You must be able to: 1 Identify where key knowledge is created, developed, shared and transferred and how it adds value to your organisation. 2 Define and gain support for strategies to facilitate the building and maintenance of organisational knowledge. 3 Specify standards and processes that support knowledge creation, development, sharing and capture and which ensure that valuable knowledge is recorded. 4 Make available the systems and tools required to support knowledge management and ensure people have the necessary guidance and competence to use them effectively. 5 Identify where organisational culture, values, work practices and behaviours hinder effective knowledge management and any changes required. 6 Find supporters and collaborators and identify with them strategies and activities for implementing changes in organisational culture, values, work practices and behaviours to enable effective knowledge management. 7 Encourage senior managers and key influencers within your organisation to act as role models in sharing knowledge, using knowledge management standards, systems, tools and processes and capturing the benefits from doing so. 8 Implement effective systems and procedures to protect intellectual property from unauthorised use. 9 Identify and implement processes that promote effective knowledge management and communicate the benefits of doing so. 10 Monitor and review progress in embedding a knowledge management culture in your organisation and plan any essential changes. 11 Evaluate and record the value of knowledge management to the organisation. M&LE13 - Promote knowledge management in your organisation 3

4 Behaviours You will exhibit the following behaviours: 1 You identify people s information needs. 2 You listen actively, ask questions, clarify points and rephrase others statements to check mutual understanding. 3 You create a sense of common purpose. 4 You identify people s preferred communication media and styles and adopt media and styles appropriate to different people and situations. 5 You present information clearly, concisely, accurately and in ways that promote understanding. 6 You analyse and structure information to develop knowledge that can be shared. 7 You comply with, and ensure others comply with, legal requirements, industry regulations, organisational policies and professional codes. 8 You check the validity and reliability of information. 9 You develop systems to gather and manage information and knowledge effectively, efficiently and ethically. 10 You make appropriate information and knowledge available promptly to those who need it and have a right to it. 11 You encourage others to share information efficiently, within the constraints of confidentiality. 12 You take timely decisions that are realistic for the situation. M&LE13 - Promote knowledge management in your organisation 4

5 Knowledge and Understanding You need to know and understand: General knowledge and understanding 1 Existing and emerging knowledge management theories, concepts, strategies, principles, techniques and good practice. 2 Systems and tools available to support knowledge management and how to select appropriate ones. 3 How to specify standards and processes to support knowledge management. 4 Systems and procedures to protect intellectual property from unauthorised use and how to identify and develop appropriate ones. 5 How to evaluate the value of knowledge and knowledge management to the organisation. 6 How to develop and gain support for organisational strategies. 7 The importance of monitoring and reviewing progress and how to do so. M&LE13 - Promote knowledge management in your organisation 5

6 Knowledge and Understanding You need to know and understand: Industry/sector specific knowledge and understanding 1 Industry/sector requirements and benchmarks for knowledge management. M&LE13 - Promote knowledge management in your organisation 6

7 M&LE13 Promote knowledge management in your organisation Knowledge and Understanding You need to know and understand: Context specific knowledge and understanding 1 How knowledge is created, developed, shared and used in your organisation. 2 Your organisation s culture, values and work practice and how these may help or hinder effective knowledge management. 3 Potential supporters and collaborators in your organisation. 4 Senior managers and key influencers in your organisation. M&LE13 - Promote knowledge management in your organisation 7

8 , M&LE13 Promote knowledge management in your organisation Evidence Requirements PC PC1 PC2 PC3 PC4 PC5 PC6 PC7 Evidence of Performance Criteria: possible examples of evidence Behaviours Knowledge and Understanding General Industry specific Records of your actions to ensure a health and safety policy is developed, reviewed and implemented appropriately: reports, minutes, s and other records of a review of key knowledge in your organisation 1, 2, 4, 5, 6, 8, 10 5, examples of strategies you have defined to facilitate the building and maintenance of organisational knowledge 6 1, notes, s and records of meetings and other methods of communication gaining support for your strategies 2, 3, 4, 5 1, 6 1 3, 4 examples of standards and processes that you have specified that support knowledge creation, development, sharing and capture and which ensure that valuable knowledge is recorded 1, 3, 6, 9, 12 1, training and development opportunities you have made available to ensure individuals competence in knowledge management notes of briefings and meetings; s and memos; handbooks, procedure manuals and other guidance you have prepared for individuals on systems, tools, standards and procedures for managing knowledge reports, s and records of meetings reviewing and evaluating the effect of organisational culture, values, work practices and behaviours on knowledge management and any changes required notes, s and records of meetings and other methods of communication with supporters and collaborators identifying strategies and activities for implementing changes in organisational culture, values, work practices and behaviours to enable effective knowledge management notes of briefings and meetings; s and memos; handbooks, procedure manuals and other guidance you have prepared to implement systems and procedures to protect intellectual property from unauthorised use Context specific 1, 2, 3, 4, 7, , 3, 4, 5, 6, 9, 10, 11 1, 2, , 3, 5 5, 7 1 1, 2 1, 3, 4, 5, , 2 1, 4, 5, 7, 10, 11 1, copies of confidentiality policies and your notes or other records of legal requirements relating to knowledge management 7, M&LE13 - Promote knowledge management in your organisation 8

9 PC PC1 PC2 PC3 PC4 PC5 PC6 PC7 Evidence of Performance Criteria: possible examples of evidence s, reports, records of meetings and other methods of communication with senior managers and key influencers encouraging them to act as role models in sharing knowledge, using knowledge management standards, systems, tools and processes and capturing the benefits from doing so reports, s, minutes and other records communicating the benefits of processes that you have identified and implemented that promote effective knowledge management briefings, notes of meetings, letters and other documents you have produced to commission external consultants or specialist staff to review knowledge management in your organisation reports or other outcomes of regular reviews you have undertaken of the systems for recording and monitoring knowledge management reports, s, minutes and other records evaluating and recording the value of knowledge management to the organisation personal statement (your reflections on your role in promoting knowledge management in your organisation) witness statements (comments from others on your role in promoting knowledge management in your organisation) Behaviours Knowledge and Understanding General Industry specific Context specific 3, 4, 5, 11 1, 2 1 3, 4 3, 5, 6, , 4, 5, 12 1, 7 1-6, 8 1, 2, 7 1-3, 5, 6, 11, 12 1, 5 1-1, 2, 3, 4, 5, 6, 7, 8, 9, 10 1, 2, 3, 4, 5, 6, 7 1 1, 2, 3, M&LE13 - Promote knowledge management in your organisation 9

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