Was muss ein Unternehmen im Griff haben, wenn es IT einsetzt? Jimmy Heschl

Size: px
Start display at page:

Download "Was muss ein Unternehmen im Griff haben, wenn es IT einsetzt? Jimmy Heschl"

Transcription

1 Was muss ein Unternehmen im Griff haben, wenn es IT einsetzt? COBIT is a registered trademark of the Information Systems Audit and Control Association (ISACA ). This product includes COBIT 5, used by permission of ISACA ISACA. All rights reserved.

2 Some Personal Information!bwin.party: Process Analytics and Control!Homeopathic Consultant!Previous (KPMG / Ernst & Young)! Implementation of IT processes, based on COSO, COBIT, ITIL, 27002, )! IT Assurance work!isaca / ITGI! Board member of ISACA Austria! Member of Framework Committee, COL Task Force! Involved in developing COBIT as member of the COBIT Steering Committee and COBIT 5.0 Task Forces! Responsible for COBIT Mapping Programme! ISACA accredited COBIT Trainer!Author of (excerpt)! Book: IT Governance (German language)! COBIT 4.0, 4.1 and 5 (co-author and German translations)! Aligning COBIT, ITIL and for Business Benefit (co-author)! COBIT for Service Management (co-author)! COBIT Mappings: Overview, ISO/IEC 17799:2000/5, ITIL v2, ITIL v3, TOGAF,!CISA, CISM, CGEIT, ITIL Expert,... 2

3 Why Develop COBIT 5? COBIT 5:! ISACA Board of Directors directive: Tie together and reinforce all ISACA knowledge assets with COBIT.! Provide a renewed and authoritative governance and management framework for enterprise information and related technology.! Integrate all other major ISACA frameworks and guidance.! Align with other major frameworks and standards. 3

4 COBIT 5 - Development! Units! Task Force Future Framework ( )! COBIT 5 Task Force ! Core Development Team! Professional Support Team (PwC)! Researcher! Approach! Design by Task Force! Documentation by development team! Development Workshops! Public Exposure Drafts! Stress Tests! SME Reviews! Publication 4

5 Was muss ich im Griff haben? COBIT 5 Enablers Processes Organisational Structures Culture, Ethics & Behaviour Frameworks, Policies and Procedures Information Services Infrastructure Applications Resources People, Skills & Competences 22

6 Contact: LinkedIn, Xing, 24

7 Prozesse für die Chefs Behaupten, bestimmen, motzen (Evaluate, Direct & Monitor) Wohin, sog I. (EDM1 - Set and Maintain the Governance Framework) Wos bringts? (EDM2 - Ensure Benefits Delivery) Aufpassen! (EDM3 - Ensure Risk Optimisation) Des geht mit weniger! (EDM4 - Ensure Resource Optimisation) Vastehst? (EDM5 - Ensure Stakeholder Transparency) Prozesse für die Hackler Hinbiegen, raunzen und amoi schau n (Align, Plan & Organise) Grafik: Jimmy Heschhl Wia, sog I. (APO1 - Define the Management Framework for IT) Heats zua. (APO2 - Manage Strategy) Wos, des ois? (APO3 - Manage Enterprise Architecture) Wos neigs. (APO4 - Manage Innovation) So vü arbeit! (APO5 - Manage Portfolio) Vü z teia! (APO6 - Manage Budget & Costs) G frasta. (APO7 - Manage Human Resources) Motzen, raunzen, g scheit reden (Monitor, Evaluate & Assess) De scho wieder! (APO8 - Manage Relationships) So weit und mehr ned. (APO9 - Manage Service Agreements) Mehr G frasta. (APO10 - Manage Suppliers) Bla Bla. (APO11 - Manage Quality) Feig! (APO12 - Manage Risks) Finger weg! (APO13 - Manage Security) Passt scho. (MEA1 - Monitor & Evaluate Performance and Conformance) Probieren, erschleichen, hinstell n (Build, Acquire & Implement) Wo fang ma an? (BAI1 - Manage Programmes and Projects) Sog I da ned! (BAI8 - Manage Knowledge) Gleich selber machen, helf n und wurscht ln (Deliver, Service & Support) Auf geht s. (DSS1 - Manage Operations) Wos woits? (BAI2 - Define Requirements) Meins! (BAI9 - Manage Assets) Gschamster Diener. (DSS2 - Manage Service Requests & Incidents) Schau ma moi! (BAI3 - Identify & Build Solutions) A Meins! (BAI10 - Manage Configuration) Ned scho wieder. (DSS3 - Manage Problems) Wie vü denn no? (BAI4 - Manage Availability & Capacity) Oha! (DSS4 - Manage Continuity) Tats ihr amoi wos! (BAI5 - Enable organisational Change) Finger weg, wirkli! (DSS5 - Manage Security Administration) Fang ma uns net an! (BAI6 - Manage Changes) s Eingmochte. (DSS6 - Manage Business Process Controls) Fang! (BAI7 - Accept & Transition Changes) COBIT 5 - Österreich-Ausgabe 25 Na geh! (MEA2 - Monitor System of Internal Control) Jo eh! (MEA3 - Monitor and Assess Compliance with External Requirements) 25

Roles, Activities and Relationships

Roles, Activities and Relationships and in COBIT 5 Objective: Value Creation Benefits Realisation Risk Resource Enablers Scope Roles, Activities and Relationships Source: COBIT 5, figure 8 Key Roles, Activities and Relationships Roles, Activities

More information

ISACA Roundtable. Cobit and Grab@Pizza 7 september 2015

ISACA Roundtable. Cobit and Grab@Pizza 7 september 2015 1 ISACA Roundtable 7 september 2015 ISACA Roundtable Cobit and Grab@Pizza 7 september 2015 2015 KPN Corporate Market B.V. ISACA, is a registered trademark of the Information Systems Audit and Control Association

More information

Geoff Harmer PhD, CEng, FBCS, CITP, CGEIT Maat Consulting Reading, UK www.maatconsulting.com

Geoff Harmer PhD, CEng, FBCS, CITP, CGEIT Maat Consulting Reading, UK www.maatconsulting.com COBIT 5 All together now! Geoff Harmer PhD, CEng, FBCS, CITP, CGEIT Maat Consulting Reading, UK www.maatconsulting.com 1 Copyright Notice COBIT is 1996, 1998, 2000, 2005 2012 ISACA and IT Governance Institute.

More information

COBIT Helps Organizations Meet Performance and Compliance Requirements

COBIT Helps Organizations Meet Performance and Compliance Requirements DISCUSS THIS ARTICLE COBIT Helps Organizations Meet Performance and Compliance Requirements By Sreechith Radhakrishnan, COBIT Certified Assessor, ISO/IEC 20000 LA, ISO/IEC 27001 LA, ISO22301 LA, ITIL Expert,

More information

Presented by. Denis Darveau CISM, CISA, CRISC, CISSP

Presented by. Denis Darveau CISM, CISA, CRISC, CISSP Presented by Denis Darveau CISM, CISA, CRISC, CISSP Las Vegas ISACA Chapter, February 19, 2013 2 COBIT Definition Control Objectives for Information and Related Technology (COBIT) is an IT governance framework

More information

COBIT 5 For Cyber Security Governance and Management. Nasser El-Hout Managing Director Service Management Centre of Excellence (SMCE)

COBIT 5 For Cyber Security Governance and Management. Nasser El-Hout Managing Director Service Management Centre of Excellence (SMCE) COBIT 5 For Cyber Security Governance and Management Nasser El-Hout Managing Director Service Management Centre of Excellence (SMCE) Cybersecurity Governance using COBIT5 Cyber Defence Summit Riyadh, KSA

More information

IT Governance Implementation Workshop

IT Governance Implementation Workshop IT Governance Implementation Workshop 3 Full day power packed workshop facilitated by Mr. Gary Allan Banister and Mr. Sreechith Radhakrishnan About the Programme Information is created, used, retained,

More information

for Information Security

for Information Security for Information Security The following pages provide a preview of the information contained in COBIT 5 for Information Security. The publication provides guidance to help IT and Security professionals

More information

Auditors Need to Know June 13th, 2012. ISACA COBIT 5 for Assurance

Auditors Need to Know June 13th, 2012. ISACA COBIT 5 for Assurance COBIT 5 What s New, What Auditors Need to Know June 13th, 2012 Anthony Noble Viacom Inc. ISACA COBIT 5 for Assurance Task Force Chair Special thanks to Derek Oliver & ISACA for supplying material for this

More information

Chayuth Singtongthumrongkul

Chayuth Singtongthumrongkul IT is complicated. IT Governance doesn t have to be. Chayuth Singtongthumrongkul CISSP, CISA, ITIL Intermediate, PMP, IRCA ISMS (ISO/IEC 27001) Director of International Academic Alliance, ACIS Professional

More information

Governance. as a tool for Architects. Tuesday, 6 November, 12

Governance. as a tool for Architects. Tuesday, 6 November, 12 Governance as a tool for Architects Governance is the act of governing. It relates to decisions that define expectations, grant power, or verify performance. It consists of either a separate process or

More information

The Governance of Enterprise Information and Information Technology Challenges and Approaches

The Governance of Enterprise Information and Information Technology Challenges and Approaches The Governance of Enterprise Information and Information Technology Challenges and Approaches Dr. Ronald Hale Ph.D., CISM ISACA Chief Knowledge Officer Accelerated Change Accelerated Information Risk http://blog.qmee.com/qmee-online-in-60-seconds/

More information

Revised October 2013

Revised October 2013 Revised October 2013 Version 3.0 (Live) Page 0 Owner: Chief Examiner CONTENTS: 1. Introduction..2 2. Foundation Certificate 2 2.1 The Purpose of the COBIT 5 Foundation Certificate.2 2.2 The Target Audience

More information

Criticism of Implementation of ITSM & ISO20000 in IT Banking Industry. Presented by: Agus Sutiawan, MIT, CISA, CISM, ITIL, BSMR3

Criticism of Implementation of ITSM & ISO20000 in IT Banking Industry. Presented by: Agus Sutiawan, MIT, CISA, CISM, ITIL, BSMR3 Criticism of Implementation of ITSM & ISO20000 in IT Banking Industry Presented by: Agus Sutiawan, MIT, CISA, CISM, ITIL, BSMR3 Outline What is IT Service Management What is ISO 20000 Step by step implementation

More information

White Paper. COBIT 5 & BiSL

White Paper. COBIT 5 & BiSL White Paper COBIT 5 & BiSL This paper compares the scope and perspective of COBIT 5 and BiSL and shows how these two frameworks can be used in conjunction to assure that business information management

More information

Terms of Reference for an IT Audit of

Terms of Reference for an IT Audit of National Maritime Safety Authority (NMSA) TASK DESCRIPTION PROJECT/TASK TITLE: EXECUTING AGENT: IMPLEMENTING AGENT: PROJECT SPONSOR: PROJECT LOCATION: To engage a professional and qualified IT Auditor

More information

COBIT 5 Process Assessment Method (PAM) Debra Mallette, CGEIT, CISA, CSSBB Governance Risk and Compliance -G22

COBIT 5 Process Assessment Method (PAM) Debra Mallette, CGEIT, CISA, CSSBB Governance Risk and Compliance -G22 COBIT 5 Process Assessment Method (PAM) Debra Mallette, CGEIT, CISA, CSSBB Governance Risk and Compliance -G22 Session Objectives Why Assess Process Capability COBIT 5 Process Assessment Model Relationship

More information

WEST COAST DISTRICT MUNICIPALITY IT GOVERNANCE FRAMEWORK IT CHARTER

WEST COAST DISTRICT MUNICIPALITY IT GOVERNANCE FRAMEWORK IT CHARTER WEST COAST DISTRICT MUNICIPALITY IT GOVERNANCE FRAMEWORK IT CHARTER MAY 2012 INDEX 1 Introduction... 1 2 Contextual background... 3 2.1 The CobiT 5 framework (2012)... 4 2.2 The ISO 27000 series (2005,

More information

Introduction to ISACA and ITGI By Georges Ataya, International Vice President, ISACA

Introduction to ISACA and ITGI By Georges Ataya, International Vice President, ISACA Quality and security in application development Round Table Meeting/Discussion Group Wednesday 23rd May 2007 Introduction to ISACA and ITGI By Georges Ataya, International Vice President, ISACA 1 The International

More information

there s a renewed focus on real-world return on investment interdependencies and collaboration are key time is the critical metric

there s a renewed focus on real-world return on investment interdependencies and collaboration are key time is the critical metric !!! 1 trends implications the requirement is for responsible spending and IT governance there s a renewed focus on real-world return on investment IT consolidation Process automation collaboration between

More information

Roles & Grades Rate Cards and Applicable SFIA Skills

Roles & Grades Rate Cards and Applicable SFIA Skills Roles & s Rate Cards and Applicable Consultant Day Rate Card Consultant Day Rate Lead 900.00 Senior 800.00 Junior 0.00 CLAS Consultant and Competencies Lead CLAS Consultant Lead CLAS Consultant IT Governance

More information

AN APPROACH TO DESIGN SERVICES KEY PERFORMANCE INDICATOR USING COBIT5 AND ITIL V3

AN APPROACH TO DESIGN SERVICES KEY PERFORMANCE INDICATOR USING COBIT5 AND ITIL V3 AN APPROACH TO DESIGN SERVICES KEY PERFORMANCE INDICATOR USING COBIT5 AND ITIL V3 1 Retno Ayu Widiyaningrum, 2 Kudang B Sminar, 3 Husniteja Sukmana Department of Computer Science, Bogor Agricultural University,

More information

COBIT 5 Introduction. 28 February 2012

COBIT 5 Introduction. 28 February 2012 COBIT 5 Introduction 28 February 2012 COBIT 5 Executive Summary 2012 ISACA. All rights reserved. 2 Information! Information is a key resource for all enterprises. Information is created, used, retained,

More information

COBIT 5 for Risk. CS 3-7: Monday, July 6 4:00-5:00. Presented by: Nelson Gibbs CIA, CRMA, CISA, CISM, CGEIT, CRISC, CISSP ngibbs@pacbell.

COBIT 5 for Risk. CS 3-7: Monday, July 6 4:00-5:00. Presented by: Nelson Gibbs CIA, CRMA, CISA, CISM, CGEIT, CRISC, CISSP ngibbs@pacbell. COBIT 5 for Risk CS 3-7: Monday, July 6 4:00-5:00 Presented by: Nelson Gibbs CIA, CRMA, CISA, CISM, CGEIT, CRISC, CISSP ngibbs@pacbell.net Disclaimer of Use and Association Note: It is understood that

More information

Benchmark of controls over IT activities. 2011 Report. ABC Ltd

Benchmark of controls over IT activities. 2011 Report. ABC Ltd www.pwc.com/cy Benchmark of controls over IT activities 2011 Report ABC Ltd... 2012 Scope and approach We wish to provide you with our IT Benchmarking report over IT activities at ABC Ltd (the Company)

More information

PwC Luxembourg. Models for the governance of your investments with Portfolio Management September 2009

PwC Luxembourg. Models for the governance of your investments with Portfolio Management September 2009 PwC Luxembourg Models for the governance of your investments with Portfolio Management Agenda Welcome The Portfolio Management Concept Portfolio Management in PMI Portfolio Management in Val IT Portfolio

More information

INTRODUCTION TO ISO 9001 REVISION - COMMITTEE DRAFT

INTRODUCTION TO ISO 9001 REVISION - COMMITTEE DRAFT INTRODUCTION TO ISO 9001 REVISION - COMMITTEE DRAFT AGENDA Introduction Annex SL Changes to ISO 9001 Future Development How SGS can support you 2 INTRODUCTION ISO 9001 Revision Committee Draft Issued 2013

More information

Understanding COBIT 5. based on ISACA Materials www.isaca.org/cobit. Prepared by: Deb Mallette, CGEIT, CISA, CSSBB, IMG BSMS EPDM, Process Consultant

Understanding COBIT 5. based on ISACA Materials www.isaca.org/cobit. Prepared by: Deb Mallette, CGEIT, CISA, CSSBB, IMG BSMS EPDM, Process Consultant Prepared by: Deb Mallette, CGEIT, CISA, CSSBB, IMG BSMS EPDM, Process Consultant Understanding COBIT 5 based on ISACA Materials www.isaca.org/cobit ISACA Silicon Valley Chapter Spring 1 Why COBIT is important

More information

IT Governance: framework and case study. 22 September 2010

IT Governance: framework and case study. 22 September 2010 IT Governance: framework and case study Presenter Yaowaluk Chadbunchachai Advisory Services Ernst & Young Corporate Services Limited Presentation topics ERM and IT governance IT governance framework IT

More information

Introduction to ITIL for Project Managers

Introduction to ITIL for Project Managers CSC NORTH AMERICAN PUBLIC SECTOR Introduction to ITIL for Project Managers May Chantilly Luncheon Linda Budiman, PMP ITILv2 & ITILv3 Process Architect ITIL Service Manager, CobiT certified 5/13/2008 8:08:45

More information

Mapping COBIT 5 with IT Governance, Risk and Compliance at Ecopetrol S.A. By Alberto León Lozano, CISA, CGEIT, CIA, CRMA

Mapping COBIT 5 with IT Governance, Risk and Compliance at Ecopetrol S.A. By Alberto León Lozano, CISA, CGEIT, CIA, CRMA Volume 3, July 2014 Come join the discussion! Alberto León Lozano will respond to questions in the discussion area of the COBIT 5 Use It Effectively topic beginning 21 July 2014. Mapping COBIT 5 with IT

More information

Altius IT Policy Collection Compliance and Standards Matrix

Altius IT Policy Collection Compliance and Standards Matrix Governance IT Governance Policy Mergers and Acquisitions Policy Terms and Definitions Policy 164.308 12.4 12.5 EDM01 EDM02 EDM03 Information Security Privacy Policy Securing Information Systems Policy

More information

ITIL Service Lifecycle Stream

ITIL Service Lifecycle Stream ITIL Lifecycle Stream Syllabus at a Glance Strategy Design Transition Operation Continual Improvement Introduction to service strategy Introduction to service design Introduction to service transition

More information

CONCEPTUAL MODEL OF IT GOVERNANCE FOR HIGHER EDUCATION BASED ON COBIT 5 FRAMEWORK

CONCEPTUAL MODEL OF IT GOVERNANCE FOR HIGHER EDUCATION BASED ON COBIT 5 FRAMEWORK CONCEPTUAL MODEL OF IT GOVERNANCE FOR HIGHER EDUCATION BASED ON COBIT 5 FRAMEWORK HERU NUGROHO Telkom University, Telkom Applied Science School, Department of Information Technology, Bandung E-mail: herunugroho@telkomuniversity.ac.id,

More information

S11 - Implementing IT Governance An Introduction Debra Mallette

S11 - Implementing IT Governance An Introduction Debra Mallette S11 - Implementing IT Governance An Introduction Debra Mallette S11 - Introduction to IT Governance Implementation using COBIT and Val IT Speaker: Debra Mallette, CGEIT, CISA, CSSBB Session Objectives

More information

Information Security and Risk Management

Information Security and Risk Management Information Security and Risk Management COSO and COBIT Standards and Requirements Page 1 Topics Information Security Industry Standards and COBIT Framework Relation to COSO Internal Control Risk Management

More information

EA vs ITSM. itsmf 15.4.2014

EA vs ITSM. itsmf 15.4.2014 EA vs ITSM itsmf 15.4.2014 EA vs ITSM SH Needs Business Goals 2 GOVERNANCE EVALUATE PLANNING ITSM IMPROVING OPERATING Business Programs Projects DEVELOPING EA IMPLEMENTING What is an enterprise in the

More information

COBIT 5 ISACA s new framework for IT Governance, Risk, Security and Auditing. An overview

COBIT 5 ISACA s new framework for IT Governance, Risk, Security and Auditing. An overview COBIT 5 IACA s new framework for IT Governance, Risk, ecurity and Auditing An overview M. Garsoux COBIT 5 Licensed Training rovider Introduction rinciples rocesses Implementation upporting roducts Questions

More information

INFORMATION TECHNOLOGY FLASH REPORT

INFORMATION TECHNOLOGY FLASH REPORT INFORMATION TECHNOLOGY FLASH REPORT ISACA Releases COBIT 5: Updated Framework for the Governance and Management of IT May 18, 2012 In April, ISACA released COBIT 5 as a replacement for its current globally

More information

BCS Specialist Certificate in Business Relationship Management Syllabus. Version 1.9 March 2015

BCS Specialist Certificate in Business Relationship Management Syllabus. Version 1.9 March 2015 BCS Specialist Certificate in Business Relationship Management Syllabus Version 1.9 March 2015 BCS Specialist Certificate in Business Relationship Management Syllabus Contents Change History... 2 Rationale...

More information

How To Manage Information Technology

How To Manage Information Technology Nachweis der erreichten Sicherheit durch Prüfungen nach Standards?! DECUS Rheinlandtreffen St. Augustin, 18.11.2004 Bundesamt für Sicherheit in der Informationstechnik ISO/IEC nicht ISO/IEC 2. Standards

More information

Integrating the Project Portfolio Management and Service Portfolio Management: The Governance of Enterprise IT Perspective

Integrating the Project Portfolio Management and Service Portfolio Management: The Governance of Enterprise IT Perspective Integrating the Project Portfolio and Portfolio : The Governance of Enterprise IT Perspective George Papoulias CGEIT. ITIL Expert, PRINCE2 Prac;;oner, CRISC, CISA Senior Project Manager CONTENTS TYPES

More information

iso20000templates.com

iso20000templates.com iso20000templates.com Public IT Limited 2011 IT Service Policy Document Ref. ITSM01001 Version: 1.0 Draft 1 Document Author: Document Owner: V 1.0 Draft 1 Page 1 of 11 Revision History Version Date RFC

More information

Kapitel 2 Unternehmensarchitektur III

Kapitel 2 Unternehmensarchitektur III Kapitel 2 Unternehmensarchitektur III Software Architecture, Quality, and Testing FS 2015 Prof. Dr. Jana Köhler jana.koehler@hslu.ch IT Strategie Entwicklung "Foundation for Execution" "Because experts

More information

IT Service Management ITIL, COBIT

IT Service Management ITIL, COBIT IT Service Management ITIL, COBIT Bülent Ekuklu Business Development Executive IBM Global Services Global Conditions are Changing 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% Agriculture Manufacturing Service

More information

JOE MOROLONG LOCAL MUNICIPALITY IT GOVERNANCE FRAMEWORK

JOE MOROLONG LOCAL MUNICIPALITY IT GOVERNANCE FRAMEWORK JOE MOROLONG LOCAL MUNICIPALITY IT GOVERNANCE FRAMEWORK INDEX 1 Introduction... 2 Contextual background... 2.1 The CobiT 5 framework (2012)... 2.2 The ISO 27000 series (2005, 2011)... 2.3 The Risk IT

More information

2009 Solvay Brussels School and IT Governance institute

2009 Solvay Brussels School and IT Governance institute IT Governance Masterclass Georges Ataya CISA, CGEIT, CISA, CISSP, MSCS, PBA International VP, IT Governance Institute Professor, Solvay Business School Managing Partner, ICT Control NV 1 Georges Ataya

More information

IS Audit and Assurance Guideline 2402 Follow-up Activities

IS Audit and Assurance Guideline 2402 Follow-up Activities IS Audit and Assurance Guideline 2402 Activities The specialised nature of information systems (IS) audit and assurance and the skills necessary to perform such engagements require standards that apply

More information

Executive's Guide to

Executive's Guide to Executive's Guide to IT Governance Improving Systems Processes with Service Management, COBIT, and ITIL ROBERT R. MOELLER WILEY John Wiley & Sons, Inc. Contents Preface xiii PART I: IT GOVERNANCE CONCEPTS

More information

Domain 5 Information Security Governance and Risk Management

Domain 5 Information Security Governance and Risk Management Domain 5 Information Security Governance and Risk Management Security Frameworks CobiT (Control Objectives for Information and related Technology), developed by Information Systems Audit and Control Association

More information

ITIL 2011 Lifecycle Roles and Responsibilities UXC Consulting

ITIL 2011 Lifecycle Roles and Responsibilities UXC Consulting ITIL 2011 Lifecycle Roles and Responsibilities UXC Consulting Date November 2011 Company UXC Consulting Version Version 1.5 Contact info@uxcconsulting.com.au http://www.uxcconsulting.com.au This summary

More information

GLOBAL STANDARD FOR INFORMATION MANAGEMENT

GLOBAL STANDARD FOR INFORMATION MANAGEMENT GLOBAL STANDARD FOR INFORMATION MANAGEMENT Manohar Ganshani Businesses have today expanded beyond local geographies. Global presence demands uniformity within the processes across disparate locations of

More information

HP OpenView Service Desk + Alignability Process Model = ITIL Out of the Box?

HP OpenView Service Desk + Alignability Process Model = ITIL Out of the Box? HP OpenView Service Desk + Alignability Process Model = ITIL Out of the Box? Marc Gumbold, ITC GmbH Tutorial id: fr-0900/4 Imagine the future. Let s make it happen. 2006 Hewlett-Packard Development Company,

More information

Using COSO Small Business Guidance for Assessing Internal Financial Controls

Using COSO Small Business Guidance for Assessing Internal Financial Controls Using COSO Small Business Guidance for Assessing Internal Financial Controls By János Ivanyos, Memolux Ltd. (H), IIA Hungary Introduction New generation of general models referring to either IT or Internal

More information

SPICE auf der Überholspur. Vergleich von ISO (TR) 15504 und Automotive SPICE

SPICE auf der Überholspur. Vergleich von ISO (TR) 15504 und Automotive SPICE SPICE auf der Überholspur Vergleich von ISO (TR) 15504 und Automotive SPICE Historie Software Process Improvement and Capability determination 1994 1995 ISO 15504 Draft SPICE wird als Projekt der ISO zur

More information

Public Service Corporate Governance of Information and Communication Technology Policy Framework

Public Service Corporate Governance of Information and Communication Technology Policy Framework Public Service Corporate Governance of Information and Communication Technology Policy Framework December 2012 i EXECUTIVE SUMMARY Government transformation is, at a strategic level, informed by government-wide

More information

IT Charter and IT Governance Framework

IT Charter and IT Governance Framework IT Charter and IT Governance Framework Status: Custodian: Approved Director: Information Technology Date approved: 2013-12-04 Implementation date: 2013-12-05 Decision number: SAQA 02102/13 Due for review:

More information

Preparation Guide. Side entry to the EXIN Expert in IT Service Management based on ISO/IEC 20000

Preparation Guide. Side entry to the EXIN Expert in IT Service Management based on ISO/IEC 20000 Preparation Guide Side entry to the EXIN Expert in IT Service Management based on ISO/IEC 20000 Edition June 2015 Copyright 2015 EXIN All rights reserved. No part of this publication may be published,

More information

CLOUD SECURITY THROUGH COBIT, ISO 27001 ISMS CONTROLS, ASSURANCE AND COMPLIANCE

CLOUD SECURITY THROUGH COBIT, ISO 27001 ISMS CONTROLS, ASSURANCE AND COMPLIANCE CLOUD SECURITY THROUGH COBIT, ISO 27001 ISMS CONTROLS, ASSURANCE AND COMPLIANCE Indranil Mukherjee Singapore ISC Pte Ltd Session ID: CLD T02 Session Classification: Intermediate Cloud Computing from a

More information

Geschäftsprozesse mit Enterprise SPICE und ISO 15504 verbessern und ihre Reife messen

Geschäftsprozesse mit Enterprise SPICE und ISO 15504 verbessern und ihre Reife messen Geschäftsprozesse mit Enterprise SPICE und ISO 15504 verbessern und ihre Reife messen Dr. Ernest Wallmüller QUALITÄT & INFORMATIK Zürich, München, Wien www.itq.ch Dr. E. Wallmüller 1 Qualität & Informatik

More information

Somewhere Today, A Project is Failing

Somewhere Today, A Project is Failing Aligning CobiT and ITIL - The Business Benefit 2007 ISACA All rights reserved www.isaca.org Page - 1 Somewhere Today, A Project is Failing Chapter 1, Peopleware 2nd edition Tom DeMarco 2007 ISACA All rights

More information

AP WORLD LANGUAGE AND CULTURE EXAMS 2012 SCORING GUIDELINES

AP WORLD LANGUAGE AND CULTURE EXAMS 2012 SCORING GUIDELINES AP WORLD LANGUAGE AND CULTURE EXAMS 2012 SCORING GUIDELINES Interpersonal Writing: E-mail Reply 5: STRONG performance in Interpersonal Writing Maintains the exchange with a response that is clearly appropriate

More information

Applying Integrated Risk Management Scenarios for Improving Enterprise Governance

Applying Integrated Risk Management Scenarios for Improving Enterprise Governance Applying Integrated Risk Management Scenarios for Improving Enterprise Governance János Ivanyos Trusted Business Partners Ltd, Budapest, Hungary, ivanyos@trusted.hu Abstract: The term of scenario is used

More information

SITA Service Management Strategy Implementation. Presented by: SITA Service Management Centre

SITA Service Management Strategy Implementation. Presented by: SITA Service Management Centre SITA Service Management Strategy Implementation Presented by: SITA Service Management Centre Contents What is a Service? What is Service Management? SITA Service Management Strategy Methodology Service

More information

1 www.prion-group.com www.prion.de

1 www.prion-group.com www.prion.de HÖHERER MEHRWERT AUSPLM MIT PRION PLM INFOMODELM ODELMETHODEM ETHODE-- FUNDAMENT FÜRIHRE HREPLM S PLM STRATEGIE THOMAS FRIEDRICH PRION SCHWEIZ AG 1 www.prion-group.com www.prion.de 16 April 2012 PRION

More information

COBIT 5: A New Governance Framework for Managing & Auditing the Technology Environment CS 6-7: Tuesday, July 7 3:30-4:30

COBIT 5: A New Governance Framework for Managing & Auditing the Technology Environment CS 6-7: Tuesday, July 7 3:30-4:30 COBIT 5: A New Governance Framework for Managing & Auditing the Technology Environment CS 6-7: Tuesday, July 7 3:30-4:30 Presented by: Nelson Gibbs CIA, CRMA, CISA, CISM, CGEIT, CRISC, CISSP ngibbs@pacbell.net

More information

CobiT and IT Governance Elements for building in security. from the top, down and the bottom, up

CobiT and IT Governance Elements for building in security. from the top, down and the bottom, up CobiT and IT Governance Elements for building in security from the top, down and the bottom, up David Kohrell, PMP, CISA, MA, MCRP david.kohrell@tapuniversity.com This presentation was developed using

More information

Information Security Management Systems

Information Security Management Systems Information Security Management Systems Øivind Høiem CISA, CRISC, ISO27001 Lead Implementer Senior Advisor Information Security UNINETT, the Norwegian NREN About Øivind Senior Adviser at the HE sector

More information

IT GOVERNANCE PANEL BRING VALUE BY AUDITING IT GOVERNANCE GET THE

IT GOVERNANCE PANEL BRING VALUE BY AUDITING IT GOVERNANCE GET THE 1 IT GOVERNANCE PANEL BRING VALUE BY AUDITING IT GOVERNANCE GET THE ANSWERS AND PRACTICAL TIPS FROM THE IT GOVERNANCE AUDIT PROFESSIONALS JOHAN LIDROS, PRESIDENT EMINERE GROUP KATE MULLIN, CISO, HEALTH

More information

Please feel free to call on our organizations if we can be of assistance in any way on further deliberations, task forces or committees.

Please feel free to call on our organizations if we can be of assistance in any way on further deliberations, task forces or committees. 17 May 2012 International Internal Audit Standards Board Via e-mail: Lily.Bi@theiia.org Re: Definition of Internal Auditing Ms. Lily Bi, CIA, CISA, CGEIT Director, Standards and Guidance The Institute

More information

Big Data: Impact, Benefits, Risk and Governance

Big Data: Impact, Benefits, Risk and Governance Big Data: Impact, Benefits, Risk and Governance Urs Fischer, CPA (Swiss), CRISC, CISA, CIA Fischer IT GRC Consulting & Training Urs Fischer Agenda 1. Introduction 2. Impact on the Enterprise 3. Business

More information

This article describes how these seven enablers have contributed towards better information security management at HDFC Bank.

This article describes how these seven enablers have contributed towards better information security management at HDFC Bank. Information Security Management at HDFC Bank: Contribution of Seven Enablers By Vishal Salvi, CISM, and Avinash W. Kadam, CISA, CISM, CGEIT, CRISC, CBCP, CISSP, CSSLP HDFC Bank was incorporated in August

More information

Governance and Management of Information Security

Governance and Management of Information Security Governance and Management of Information Security Øivind Høiem, CISA CRISC Senior Advisor Information Security UNINETT, the Norwegian NREN About Øivind Senior Adviser at the HE sector secretary for information

More information

Gobierno de TI Enfrentando al Reto. IT Governance Facing the Challenge. Everett C. Johnson, CPA International President ISACA and ITGI

Gobierno de TI Enfrentando al Reto. IT Governance Facing the Challenge. Everett C. Johnson, CPA International President ISACA and ITGI Gobierno de TI Enfrentando al Reto IT Facing the Challenge Everett C. Johnson, CPA International President ISACA and ITGI 1 Add titles Agenda Agenda IT governance keys IT governance focus areas: theory

More information

CobiT Strategy and Long Term Vision

CobiT Strategy and Long Term Vision CobiT Strategy and Long Term Vision Urs Fischer VP Head IT Risk Mgmt, Security & ICS SwissLife Seite 2 1 Seite 3 Seite 4 2 Session Objective Provide those interested stakeholders with a clear and single

More information

Setting goals and measuring the value of Enterprise IT Architecture using COBIT 5 framework

Setting goals and measuring the value of Enterprise IT Architecture using COBIT 5 framework Setting goals and measuring the value of Enterprise IT Architecture using COBIT 5 framework Karoline Westerlund, IT-strategist Umeå University, Sweden retirement Service Catalogue Defined framework Formalized

More information

AP GERMAN LANGUAGE AND CULTURE EXAM 2015 SCORING GUIDELINES

AP GERMAN LANGUAGE AND CULTURE EXAM 2015 SCORING GUIDELINES AP GERMAN LANGUAGE AND CULTURE EXAM 2015 SCORING GUIDELINES Identical to Scoring Guidelines used for French, Italian, and Spanish Language and Culture Exams Interpersonal Writing: E-mail Reply 5: STRONG

More information

IT Governance Charter

IT Governance Charter Version : 1.01 Date : 16 September 2009 IT Governance Network South Africa USA UK Switzerland www.itgovernance.co.za info@itgovernance.co.za 0825588732 IT Governance Network, Copyright 2009 Page 1 1 Terms

More information

Profil stručnjaka za informacijsku sigurnost - certificirati se ili ne? Biljana Cerin, CISA, CISM, CGEIT, CBCP, PMP www.ostendogroup.

Profil stručnjaka za informacijsku sigurnost - certificirati se ili ne? Biljana Cerin, CISA, CISM, CGEIT, CBCP, PMP www.ostendogroup. Profil stručnjaka za informacijsku sigurnost - certificirati se ili ne? Biljana Cerin, CISA, CISM, CGEIT, CBCP, PMP www.ostendogroup.com DA! (by Global knowledge & TechRepublic) Top certifications by salary:

More information

Stefan Engelberg (IDS Mannheim), Workshop Corpora in Lexical Research, Bucharest, Nov. 2008 [Folie 1]

Stefan Engelberg (IDS Mannheim), Workshop Corpora in Lexical Research, Bucharest, Nov. 2008 [Folie 1] Content 1. Empirical linguistics 2. Text corpora and corpus linguistics 3. Concordances 4. Application I: The German progressive 5. Part-of-speech tagging 6. Fequency analysis 7. Application II: Compounds

More information

IT Audit in the Cloud

IT Audit in the Cloud IT Audit in the Cloud Pavlina Ivanova, CISM ISACA-Sofia Chapter Content: o 1. Introduction o 2. Cloud Computing o 3. IT Audit in the Cloud o 4. Residual Risks o Used Resources o Questions 1. ISACA Trust

More information

WHITE PAPER IT SERVICE MANAGEMENT IT SERVICE DESIGN 101

WHITE PAPER IT SERVICE MANAGEMENT IT SERVICE DESIGN 101 WHITE PAPER IT SERVICE MANAGEMENT IT SERVICE DESIGN 101 Prepared by: Phillip Bailey, Service Management Consultant Steve Ingall, Head of Service Management Consultancy 60 Lombard Street London EC3V 9EA

More information

Sound Transit Internal Audit Report - No. 2014-3

Sound Transit Internal Audit Report - No. 2014-3 Sound Transit Internal Audit Report - No. 2014-3 IT Project Management Report Date: Dec. 26, 2014 Table of Contents Page Background 2 Audit Approach and Methodology 2 Summary of Results 4 Findings & Management

More information

TITOLO V - Capitolo 9 - LA CONTINUITÀ OPERATIVA Accountable: Board 3 8 14

TITOLO V - Capitolo 9 - LA CONTINUITÀ OPERATIVA Accountable: Board 3 8 14 TITOLO V - Capilo 9 - LA CONTINUITÀ OPERATIVA 3 8 14 GdR BI 263 TITOLO V - Capilo 9 - LA CONTINUITÀ OPERATIVA Mappatura COBIT 5 Elenco per Accountability 1 TITOLO V - Capilo 9 - LA CONTINUITÀ OPERATIVA

More information

Certified Information Security Manager (CISM)

Certified Information Security Manager (CISM) Certified Information Security Manager (CISM) Course Introduction Course Introduction Domain 01 - Information Security Governance Lesson 1: Information Security Governance Overview Information Security

More information

AN OVERVIEW OF INFORMATION SECURITY STANDARDS

AN OVERVIEW OF INFORMATION SECURITY STANDARDS AN OVERVIEW OF INFORMATION SECURITY STANDARDS February 2008 The Government of the Hong Kong Special Administrative Region The contents of this document remain the property of, and may not be reproduced

More information

IS Audit and Assurance Guideline 2202 Risk Assessment in Planning

IS Audit and Assurance Guideline 2202 Risk Assessment in Planning IS Audit and Assurance Guideline 2202 Risk Assessment in Planning The specialised nature of information systems (IS) audit and assurance and the skills necessary to perform such engagements require standards

More information

Architecture Governance

Architecture Governance QA ITG Consulting Architecture Governance A Practical Framework for Architectural Governance Alan Simmonds Brussels 20 th April 2004 Two observations regarding governance If management is about running

More information

ITIL's IT Service Lifecycle - The Five New Silos of IT

ITIL's IT Service Lifecycle - The Five New Silos of IT The workable, practical guide to Do IT Yourself Vol. 4.01 January 1, 2008 ITIL's IT Service Lifecycle - The Five New Silos of IT By Rick Lemieux In my last article I spoke about IT s evolution from its

More information

1. Verzeichnis der ITIL V3 Service Strategy Prozesse

1. Verzeichnis der ITIL V3 Service Strategy Prozesse 1. Verzeichnis der ITIL V3 Service Strategy Prozesse Service Strategy Service Portfolio Financial Conception of IT Strategy IT Financial Organization Maintenance of the Service Portfolio IT Budgeting Demand

More information

The Importance of IT Controls to Sarbanes-Oxley Compliance

The Importance of IT Controls to Sarbanes-Oxley Compliance Hosted by Deloitte, PricewaterhouseCoopers and ISACA/ITGI The Importance of IT Controls to Sarbanes-Oxley Compliance 15 December 2003 1 Presenters Chris Fox, CA Sr. Manager, Internal Audit Services PricewaterhouseCoopers

More information

Foundation Bridge in IT Service Management (ITSM) according to ISO/IEC 20000. Specification Sheet. ISO/IEC 20000 Foundation Bridge TÜV SÜD Akademie

Foundation Bridge in IT Service Management (ITSM) according to ISO/IEC 20000. Specification Sheet. ISO/IEC 20000 Foundation Bridge TÜV SÜD Akademie Foundation Bridge in IT Service Management (ITSM) according to ISO/IEC 20000 Specification Sheet TÜV SÜD Akademie Issue: 2.0 Date: 25 October 2012 Table of Contents 1 Reading aid... 4 2 ISO/IEC 20000 -

More information

Preliminary Reference Guide for Software as a Service (SaaS)

Preliminary Reference Guide for Software as a Service (SaaS) Preliminary Reference Guide for Software as a Service (SaaS) for the evaluation of the service providers' software development process Maiara Heil Cancian Florianópolis, March/2009 About the author Maiara

More information

COBIT 5 and the Process Capability Model. Improvements Provided for IT Governance Process

COBIT 5 and the Process Capability Model. Improvements Provided for IT Governance Process Proceedings of FIKUSZ 13 Symposium for Young Researchers, 2013, 67-76 pp The Author(s). Conference Proceedings compilation Obuda University Keleti Faculty of Business and Management 2013. Published by

More information

International Journal of Computer Theory and Engineering, Vol. 8, No. 2, April 2016

International Journal of Computer Theory and Engineering, Vol. 8, No. 2, April 2016 A Proposed Model for Studying Information Technology Governance, Management, and Services of an : An Integrated Framework of COBIT 5, ITIL V3, and BSC Wilai Sunthonwutinun and Vasin Chooprayoon Abstract

More information

Sarbanes Oxley Act Statement of Ability. An AdRem Software White Paper

Sarbanes Oxley Act Statement of Ability. An AdRem Software White Paper Sarbanes Oxley Act Statement of Ability An AdRem Software White Paper 2009 AdRem Software, Inc. This document is written by AdRem Software and represents the views and opinions of AdRem Software regarding

More information

2011 Diploma General Management of small and medium enterprises (60 days), University of St. Gallen

2011 Diploma General Management of small and medium enterprises (60 days), University of St. Gallen Profile Christian Unger, PMP Deputy Managing Director, Senior Manager Email: christian.unger@arcondis.com EDUCATION 2011 Diploma General of small and medium enterprises (60 days), University of St. Gallen

More information

1 What does the 'Service V model' represent? a) A strategy for the successful completion of all service management projects

1 What does the 'Service V model' represent? a) A strategy for the successful completion of all service management projects 1 What does the 'Service V model' represent? a) A strategy for the successful completion of all service management projects b) The path to Service Delivery and Service Support for efficient and effective

More information

ITIL v3 Process Cheat Sheets

ITIL v3 Process Cheat Sheets CEB Infrastructure Leadership Council ITIL v3 Process Cheat Sheets 2014 CEB. All rights reserved. IEC8051414SYN 1 ITIL v3 Process Cheat Sheets The ITIL v3 process cheat sheets include a definition, description

More information

How To Learn About Next Generation Attacks

How To Learn About Next Generation Attacks ISACA GREATER HOUSTON CHAPTER - NEWSLETTER AUGUST 2015 PRESIDENT S MESSAGE Dear ISACA Greater Houston Chapter Members and Friends, It has been a typical hot, steamy August in Houston and the chapter! We

More information