HP ProLiant DL388 G7 Server Maintenance and Service Guide

Transcription

1 HP ProLiant DL388 G7 Server Maintenance and Service Guide Abstract This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations. Part Number: March 2011 Edition: 3

2 Copyright 2010, 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

3 Contents Customer self repair... 6 Parts only warranty service... 6 Illustrated parts catalog Mechanical components System components Removal and replacement procedures Required tools Preparation procedures Power down the server Extend the server from the rack Remove the server from the rack Access the product rear panel Safety considerations Preventing electrostatic discharge Server warnings and cautions HP Trusted Platform Module Access panel Air baffle Full-length expansion board shipping bracket PCI riser cage SAS hard drive blank Hot-plug SAS hard drive Power supply blank Hot-plug power supply Optical drive Optical drive cage Power supply backplane Hot-plug fan SFF hard drive backplane SFF hard drive cage LFF hard drive backplane LFF hard drive cage Systems Insight Display Front left bezel Front right bezel Fan cage Expansion slot covers Battery-backed write cache procedures Removing the cache module Removing the battery pack Recovering data from the battery-backed write cache Flash-backed write cache procedures Flash-backed write cache module Flash-backed write cache capacitor pack Expansion slot covers Contents 3

4 Expansion boards Half-length expansion board Full-length expansion board Heatsink Power supply cage assembly Processor DIMMs Battery replacement System maintenance switch System board Cabling SAS hard drive cabling Optical drive cabling BBWC battery cabling FBWC capacitor pack cabling Diagnostic tools Troubleshooting resources HP Insight Diagnostics HP Insight Diagnostics survey functionality Integrated Management Log HP Insight Remote Support software USB support Component identification Front panel components Front panel LEDs and buttons Systems Insight Display LEDs Systems Insight Display LED combinations Rear panel components Rear panel LEDs and buttons Non-hot-plug PCI riser board slot definitions System board System board components System maintenance switch NMI functionality DIMM slot locations DIMM identification SAS and SATA device numbers SAS and SATA hard drive LEDs SAS and SATA hard drive LED combinations PCI riser cage LEDs Battery pack LEDs FBWC module LEDs Hot-plug fans Specifications Environmental specifications Mechanical specifications Power supply specifications Hot-plug power supply calculations Acronyms and abbreviations Contents 4

5 Index Contents 5

6 Customer self repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: Mandatory Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. Optional Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product. NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog. Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used. For more information about HP's Customer Self Repair program, contact your local service provider. For the North American program, refer to the HP website ( Parts only warranty service Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty service, HP will provide replacement parts free of charge. For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. Réparation par le client (CSR) Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR: Customer self repair 6

7 Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit. REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré. Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance téléphonique, appelez le Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou le transporteur à utiliser. Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web HP ( Service de garantie "pièces seules" Votre garantie limitée HP peut inclure un service de garantie "pièces seules". Dans ce cas, les pièces de rechange fournies par HP ne sont pas facturées. Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione. Vi sono due categorie di parti CSR: Obbligatorie Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio. Opzionali Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto. NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti. Customer self repair 7

8 In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare. Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il programma in Nord America fare riferimento al sito Web HP ( Servizio di garanzia per i soli componenti La garanzia limitata HP può includere un servizio di garanzia per i soli componenti. Nei termini di garanzia del servizio per i soli componenti, HP fornirà gratuitamente le parti di ricambio. Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente. Se il cliente invece richiede la sostituzione ad HP, dovrà sostenere le spese di spedizione e di manodopera per il servizio. Customer Self Repair HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt: Zwingend Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet. Optional Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen. HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit No bzw. Nein gekennzeichnet. CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das Customer self repair 8

9 defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst. Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter ( Parts-only Warranty Service (Garantieservice ausschließlich für Teile) Ihre HP Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt HP Ersatzteile kostenlos zur Verfügung. Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet. Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías: Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio. Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al producto. NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes. Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no Customer self repair 9

10 enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de HP siguiente ( Servicio de garantía exclusivo de componentes La garantía limitada de HP puede que incluya un servicio de garantía exclusivo de componentes. Según las condiciones de este servicio exclusivo de componentes, HP le facilitará los componentes de repuesto sin cargo adicional alguno. Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por parte del usuario (CSR). Si solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio. Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen: Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht. Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product. OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee". Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt. Customer self repair 10

11 Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP. Informatie over Service Partners vindt u op de HP website ( Garantieservice "Parts Only" Het is mogelijk dat de HP garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen van de Parts Only garantieservice zal HP kosteloos vervangende onderdelen ter beschikking stellen. Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u HP verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht. Reparo feito pelo cliente Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se, durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao cliente. Existem duas categorias de peças CSR: Obrigatória Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. Opcional Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto. OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado. Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis. A peça com defeito deve ser enviada com a documentação correspondente no material de transporte fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a HP paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço postal a ser utilizado. Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da HP ( Serviço de garantia apenas para peças A garantia limitada da HP pode incluir um serviço de garantia apenas para peças. Segundo os termos do serviço de garantia apenas para peças, a HP fornece as peças de reposição sem cobrar nenhuma taxa. Customer self repair 11

12 No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. Customer self repair 12

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17 Illustrated parts catalog Mechanical components Item Description Spare part number Customer self repair (on page 6) 1 Access panel Mandatory 1 2 Power supply cage Mandatory 1 3 Fan cage Mandatory 1 4 Optical drive cage Mandatory 1 5 SFF hard drive cage Mandatory 1 6 PCI riser cage Mandatory 1 7 Air baffle Mandatory 1 8 Bezel kit Mandatory 1 a) Right bezel b) Left bezel 9 LFF hard drive cage* Mandatory 1 10 Hard drive blank* Mandatory 1 11 Power supply blank* Mandatory 1 12 Heatsink* a) Processor heatsink kit Optional 2 Illustrated parts catalog 17

18 Item Description Spare part number Customer self repair (on page 6) b) Thermal kit (cleaning pad and thermal Optional 2 grease) 13 Hardware kit* Mandatory 1 a) Optical device blank b) Fan blank c) Full-length expansion slot cover d) Low-profile expansion slot cover e) PCI retainer f) PCI top retainer g) PCI end retainer h) PCI removable retainer * Not shown 1 Mandatory Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2 Optional Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product. 3 No Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog. 1 Mandatory: Obligatoire Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. 2 Optional: Facultatif Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit. 3 No: Non Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention Non dans le Catalogue illustré. 1 Mandatory: Obbligatorie Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio. 2 Optional: Opzionali Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto. 3 No: Non CSR Alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un No nel Catalogo illustrato dei componenti. 1 Mandatory: Zwingend Teile, die im Rahmen des Customer Self Repair Programms ersetzt werden müssen. Wenn Sie diese Teile von HP ersetzen lassen, werden Ihnen die Versand- und Arbeitskosten für diesen Service berechnet. 2 Optional: Optional Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen. 3 No: Kein Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit No bzw. Nein gekennzeichnet. Illustrated parts catalog 18

19 1 Mandatory: Obligatorio componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio. 2 Optional: Opcional componentes para los que la reparación por parte del usuario es opcional. Estos componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al producto. 3 No: No Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra No en el catálogo ilustrado de componentes. 1 Mandatory: Verplicht Onderdelen waarvoor Customer Self Repair verplicht is. Als u HP verzoekt deze onderdelen te vervangen, komen de reiskosten en het arbeidsloon voor uw rekening. 2 Optional: Optioneel Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product. 3 No: Nee Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee". 1 Mandatory: Obrigatória Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. 2 Optional: Opcional Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto. 3 No: Nenhuma Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca No (Não), no catálogo de peças ilustrado. Illustrated parts catalog 19

20 System components Item Description Spare part number Customer self repair (on page 6) System components Illustrated parts catalog 20

21 Item Description Spare part number Customer self repair (on page 6) 14 Hot-plug fan, 60-mm Mandatory 1 15 Power supplies, hot-plug a) 460-W, AC Mandatory 1 b) 750-W, AC* Mandatory 1 c) 1200-W, -48VDC* Mandatory 1 d) 450-W HE 94%* Mandatory 1 e) 750-W HE 94%* Mandatory 1 f) 1200-W HE 94%* Mandatory 1 Boards 16 System board assembly Optional 2 17 Riser boards a) PCI riser board Optional 2 b) PCI-X riser board* Optional 2 c) PCIe riser board* Optional 2 18 Power supply backplane Mandatory 1 19 Systems Insight Display subassembly Optional 2 20 HP Trusted Platform Module No 3 21 SFF SAS backplane Optional 2 22 LFF SAS backplane* Optional 2 23 SAS controller board* Mandatory 1 24 HP Smart Array P410i cache module* Mandatory 1 Memory 25 RDIMM* a) PC (DDR3-1066), 4-GB (RoHS) 4R kit Mandatory 1 b) PC (DDR3-1066), 8-GB (RoHS) 4R kit Mandatory 1 c) PC (DDR3-1066), 8-GB (RoHS) 2R kit Mandatory 1 d) PC (DDR3-1333), 2-GB (RoHS) 2R kit Mandatory 1 e) PC (DDR3-1333), 4-GB (RoHS) 2R kit Mandatory 1 f) PC R (DDR3-1333), 4-GB (RoHS) 9R kit Mandatory 1 g) PC R (DDR3-1333), 8-GB (RoHS) Mandatory 1 26 UDIMM* a) PC (DDR3-1333), 1-GB (RoHS) Mandatory 1 b) PC (DDR3-1333), 2-GB (RoHS) Mandatory 1 c) PC E (DDR3-1333), 4-GB (RoHS) Mandatory 1 27 LV DIMM* ** a) PC3L-8500R, 4-GB Mandatory 1 b) PC3L-8500R, 8-GB Mandatory 1 Illustrated parts catalog 21

22 Item Description Spare part number Customer self repair (on page 6) c) PC3L-10600R, 4-GB Mandatory 1 d) PC3L-10600R, 8-GB Mandatory 1 28 Processors* a) 2.13-GHz Intel Xeon processor L Optional 2 b) 2.13-GHz Intel Xeon processor E Optional 2 c) 2.26-GHz Intel Xeon processor L Optional 2 d) 2.40-GHz Intel Xeon processor E Optional 2 e) 2.53-GHz Intel Xeon processor E Optional 2 f) 2.66-GHz Intel Xeon processor E Optional 2 g) 2.66-GHz Intel Xeon processor X Optional 2 h) 2.80-GHz Intel Xeon processor X Optional 2 i) 2.93-GHz Intel Xeon processor X Optional 2 j) 3.33-GHz Intel Xeon processor X Optional 2 k) 3.46-GHz Intel Xeon processor X Optional 2 l) 2.00-GHz Intel Xeon processor E Optional 2 m) 3.60-GHz Intel Xeon processor X Optional 2 n) 3.46-GHz Intel Xeon processor X Optional 2 o) 3.06-GHz Intel Xeon processor X Optional 2 p) 3.20-GHz Intel Xeon processor X Optional 2 q) 2.53-GHz Intel Xeon processor E Optional 2 r) 2.40-GHz Intel Xeon processor E Optional 2 s) 2.13-GHz Intel Xeon processor E Optional 2 t) 1.60-GHz Intel Xeon processor E Optional 2 Hard drives 29 Hot-plug SFF SAS* a) 36-GB, 15,000-rpm, dual port Mandatory 1 b) 72-GB, 10,000-rpm, dual-port Mandatory 1 c) 72-GB, 15,000-rpm, dual-port Mandatory 1 d) 146-GB, 10,000-rpm, dual-port, 6G Mandatory 1 e) 146-GB, 10,000-rpm, dual-port Mandatory 1 f) 146-GB, 15,000-rpm, dual-port Mandatory 1 g) 300-GB, 10,000-rpm, dual-port, 6G Mandatory 1 h) 300-GB, 10,000-rpm, dual-port Mandatory 1 30 Hot-plug SFF SATA* a) 120-GB, 5,400-rpm, 1-year warranty Mandatory 1 Illustrated parts catalog 22

23 Item Description Spare part number Customer self repair (on page 6) b) 250-GB, 5,400-rpm, 1-year warranty Mandatory 1 31 Hot-plug LFF SAS* a) 72-GB, 15,000-rpm, dual-port Mandatory 1 b) 146-GB, 15,000-rpm, dual-port Mandatory 1 c) 300-GB, 15,000-rpm, dual-port, enterprise Mandatory 1 d) 400-GB, 10,000-rpm, dual-port Mandatory 1 e) 450-GB,15,000-rpm, dual-port Mandatory 1 f) 750-GB, 7200-rpm, dual-port, 1-year warranty Mandatory 1 g) 1-TB, 7200-rpm, dual-port, 1-year warranty Mandatory 1 32 Hot-plug LFF SATA* a) 160-GB, 7200-rpm, 1-year warranty Mandatory 1 b) 250-GB, 7,200-rpm, 3G Mandatory 1 c) 500-GB, 7,200-rpm, 1-year warranty Mandatory 1 d) 750-GB, 7,200-rpm, 1-year warranty Mandatory 1 e) 1-TB, 7200-rpm, 1-year warranty Mandatory 1 Optical drives 33 Slimline CD-ROM drive* Mandatory 1 34 Slimline 8x/24x DVD-ROM drive* Mandatory 1 35 Slimline 24x CD-RW/DVD-ROM drive* Mandatory 1 36 Slimline 8x DVD+R/RW drive* Mandatory 1 Cables 37 SAS backplane cable* Mandatory 1 38 Optical drive data and power cable* Mandatory 1 39 AC power cord* Mandatory 1 40 HP Smart Array P800 cache module battery Mandatory 1 cable* 41 Battery cable, 24 in.* Mandatory 1 42 SATA to MINI-SAS cable, 24 in.* Mandatory 1 Batteries 43 System battery, 3.3-V, lithium* Mandatory 1 44 Smart Array P410i cache module battery pack* Optional 2 45 Capacitor pack* Optional 2 Rack Mounting Hardware Kit 46 a) LFF* Optional 2 b) SFF* Optional 2 47 Full-length expansion board shipping bracket* Mandatory 1 Heatsink 48 Processor heatsink Optional 2 Illustrated parts catalog 23

24 Item Description Spare part number Customer self repair (on page 6) Controller option 49 FBWC module, with 1-GB cable Mandatory 1 *Not shown **If LVDIMMs are mixed with standard DDR3 DIMMs on the same server, the LVDIMMs operate at 1.5V. LVDIMMs are only supported for use with the Intel Xeon 5600 series of processors. All processors in this HP ProLiant server must have the same cache size, speed, number of cores, and rated maximum power consumption. 1 Mandatory Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2 Optional Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product. 3 No Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog. 1 Mandatory: Obligatoire Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. 2 Optional: Facultatif Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit. 3 No: Non Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention Non dans le Catalogue illustré. 1 Mandatory: Obbligatorie Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio. 2 Optional: Opzionali Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto. 3 No: Non CSR Alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un No nel Catalogo illustrato dei componenti. 1 Mandatory: Zwingend Teile, die im Rahmen des Customer Self Repair Programms ersetzt werden müssen. Wenn Sie diese Teile von HP ersetzen lassen, werden Ihnen die Versand- und Arbeitskosten für diesen Service berechnet. 2 Optional: Optional Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen. 3 No: Kein Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit No bzw. Nein gekennzeichnet. 1 Mandatory: Obligatorio componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio. 2 Optional: Opcional componentes para los que la reparación por parte del usuario es opcional. Estos componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al producto. 3 No: No Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra No en el catálogo ilustrado de componentes. Illustrated parts catalog 24

25 1 Mandatory: Verplicht Onderdelen waarvoor Customer Self Repair verplicht is. Als u HP verzoekt deze onderdelen te vervangen, komen de reiskosten en het arbeidsloon voor uw rekening. 2 Optional: Optioneel Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product. 3 No: Nee Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee". 1 Mandatory: Obrigatória Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. 2 Optional: Opcional Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto. 3 No: Nenhuma Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca No (Não), no catálogo de peças ilustrado. Illustrated parts catalog 25

26 Removal and replacement procedures Required tools You need the following items for some procedures: T-10/T-15 Torx screwdriver (included with the server) HP Insight Diagnostics software ("HP Insight Diagnostics" on page 84) Preparation procedures To access some components and perform certain service procedures, you must perform one or more of the following procedures: Extend the server from the rack (on page 27). If you are performing service procedures in an HP, Compaq branded, telco, or third-party rack cabinet, you can use the locking feature of the rack rails to support the server and gain access to internal components. For more information about telco rack solutions, refer to the RackSolutions.com website ( Power down the server (on page 26). If you must remove a server from a rack or a non-hot-plug component from a server, power down the server. Remove the server from the rack (on page 28). If the rack environment, cabling configuration, or the server location in the rack creates awkward conditions, remove the server from the rack. Access the product rear panel (on page 28). If you are performing certain service procedures, access the product rear panel. Power down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed. IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server. 1. Back up the server data. 2. Shut down the operating system as directed by the operating system documentation. Removal and replacement procedures 26

27 NOTE: If the operating system automatically places the server in Standby mode, omit the next step. 3. Press the Power On/Standby button to place the server in Standby mode. When the server activates Standby power mode, the system power LED changes to amber. IMPORTANT: Pressing the UID button illuminates the blue UID LEDs on the front and rear panels. In a rack environment, this feature facilitates locating a server when moving between the front and rear of the rack. 4. Disconnect the power cords. The system is now without power. Extend the server from the rack 1. Pull down the quick release levers on each side of the server. 2. Extend the server from the rack. WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized before extending a component from the rack. 3. After performing the installation or maintenance procedure, slide the server back into the rack, and then press the server firmly into the rack to secure it in place. WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release latches and sliding the server into the rack. The sliding rails could pinch your fingers. Removal and replacement procedures 27

28 Remove the server from the rack To remove the server from an HP, Compaq branded, telco, or third-party rack: 1. Power down the server (on page 26). 2. Extend the server from the rack (on page 27). 3. Disconnect the cabling and remove the server from the rack. For more information, refer to the documentation that ships with the rack mounting option. 4. Place the server on a sturdy, level surface. Access the product rear panel Cable management arm with left-hand swing To access the server rear panel: Removal and replacement procedures 28

29 1. Remove the cable arm retainer. 2. Open the cable management arm. Cable management arm with right-hand swing NOTE: To access some components, you may need to remove the cable management arm. To access the product rear panel components, open the cable management arm: 1. Power down the server (on page 26). 2. Swing open the cable management arm. 3. Remove the cables from the cable trough. Removal and replacement procedures 29

30 4. Remove the cable management arm. Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. To prevent electrostatic damage: Avoid hand contact by transporting and storing products in static-safe containers. Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations. Place parts on a grounded surface before removing them from their containers. Avoid touching pins, leads, or circuitry. Always be properly grounded when touching a static-sensitive component or assembly. Server warnings and cautions Before installing a server, be sure that you understand the following warnings and cautions. Removal and replacement procedures 30

31 WARNING: To reduce the risk of electric shock or damage to the equipment: Do not disable the power cord grounding plug. The grounding plug is an important safety feature. Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. Unplug the power cord from the power supply to disconnect power to the equipment. Do not route the power cord where it can be walked on or pinched by items placed against it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the server. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. HP Trusted Platform Module The TPM is not a customer-removable part. CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data. If you suspect a TPM board failure, leave the TPM installed and remove the system board. Contact an HP authorized service provider for a replacement system board and TPM board. Access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open. To remove the component: 1. Power down the server if performing a non-hot-plug installation or maintenance procedure ("Power down the server" on page 26). 2. Extend the server from the rack (on page 27). 3. Use the T-15 Torx screwdriver attached to the rear of the server to loosen the security screw on the hood latch. 4. Lift up on the hood latch handle, and then remove the access panel. To replace the component, reverse the removal procedure. Removal and replacement procedures 31

32 Air baffle To remove the component: CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open. 1. Power down the server (on page 26). 2. Extend or remove the server from the rack ("Remove the server from the rack" on page 28, "Extend the server from the rack" on page 27). 3. Remove the access panel ("Access panel" on page 31). CAUTION: Do not detach the cable that connects the battery pack to the cache module. Detaching the cable causes any unsaved data in the cache module to be lost. 4. Remove the battery pack from the air baffle ("Removing the battery pack" on page 51). 5. Remove the air baffle. To replace the component, reverse the removal procedure. Full-length expansion board shipping bracket To remove the component: CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage. 1. Power down the server (on page 26). 2. Extend the server from the rack (on page 27). 3. Remove the access panel ("Access panel" on page 31). 4. Remove the full-length expansion board retainer: Removal and replacement procedures 32

33 o If no full-length expansion boards are installed, remove the full-length expansion board shipping bracket as indicated. o If full-length expansion boards are installed, remove the full-length expansion board shipping bracket as indicated. To replace the component, reverse the removal procedure. PCI riser cage To remove the component: CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage. 1. Power down the server (on page 26). Removal and replacement procedures 33

34 2. Extend or remove the server from the rack ("Remove the server from the rack" on page 28, "Extend the server from the rack" on page 27). 3. Remove the access panel ("Access panel" on page 31). 4. If any full-length expansion boards are installed, remove the full-length expansion board shipping bracket ("Full-length expansion board shipping bracket" on page 32). 5. Remove the PCI riser cage. To replace the component, reverse the removal procedure. SAS hard drive blank CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open. Remove the component as indicated. To replace the blank, slide the blank into the bay until it locks into place. Hot-plug SAS hard drive To remove the component: Removal and replacement procedures 34

35 CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open. 1. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and SATA hard drive LED combinations" on page 99). 2. Back up all server data on the hard drive. 3. Remove the hard drive. To replace the component, reverse the removal procedure. Power supply blank To remove the component: CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. 1. Access the product rear panel (on page 28). 2. Remove the power supply blank. WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or power supply blank to cool before touching it. Removal and replacement procedures 35

36 To replace the component, reverse the removal procedure. Hot-plug power supply WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or power supply blank to cool before touching it. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To remove the component: 1. Determine how many hot-plug power supplies are installed: o o If only one hot-plug power supply is installed, power down the server. If more than one hot-plug power supply is installed, continue with the next step. 2. Disconnect the power cord from the source. 3. Access the product rear panel (on page 28). 4. Remove the power cord from the server. 5. Remove the hot-plug power supply. WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect the power cord to the power supply until the power supply is installed. To replace the component: 1. Slide the hot-plug power supply into the power supply bay. 2. Connect the power cord to the power supply. 3. Install the cable management arm, if removed ("Access the product rear panel" on page 28). 4. Route the power cord through the cable management arm or power cord anchor. Removal and replacement procedures 36

37 NOTE: If using the power cord anchor, be sure to leave enough slack in the power cord so that the redundant power supply can be removed without disconnecting the power cord from the primary power supply. 5. Close the cable management arm. 6. Connect the power cord to the power source. 7. Be sure that the power supply LED is green ("Rear panel LEDs and buttons" on page 92). 8. Be sure that the power supply LED on the SID is green ("Systems Insight Display LEDs" on page 89). Optical drive To remove the component: CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. 1. Power down the server (on page 26). 2. Extend or remove the server from the rack ("Remove the server from the rack" on page 28, "Extend the server from the rack" on page 27). 3. Remove the access panel ("Access panel" on page 31). 4. Disconnect the cable from the optical drive. Removal and replacement procedures 37

38 5. Remove the optical drive. To replace the component, reverse the removal procedure. Optical drive cage To remove the component: CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. 1. Power down the server (on page 26). 2. Extend or remove the server from the rack ("Remove the server from the rack" on page 28, "Extend the server from the rack" on page 27). 3. Remove the access panel ("Access panel" on page 31). 4. Disconnect the cable from the optical drive. Removal and replacement procedures 38

39 5. Remove the optical drive ("Optical drive" on page 37). 6. Remove the optical drive cage. To replace the component, reverse the removal procedure. Power supply backplane To remove the component: 1. Power down the server (on page 26). 2. Remove all power supplies ("Hot-plug power supply" on page 36). 3. Extend or remove the server from the rack ("Remove the server from the rack" on page 28, "Extend the server from the rack" on page 27). 4. Remove the access panel ("Access panel" on page 31). 5. Remove the power supply backplane. Removal and replacement procedures 39

40 To replace the component, reverse the removal procedure. Hot-plug fan The server supports variable fan speeds. The fans operate at minimum speed until a temperature change requires a fan speed increase to cool the server. The server shuts down in the following temperature-related scenarios: At POST: o The BIOS suspends the server for 5 minutes if it detects a cautionary temperature level. If the cautionary temperature level is still detected after 5 minutes, the BIOS performs an orderly shutdown and enters Standby mode. o The BIOS performs an orderly shutdown if two or more fans have failed. o The server performs an immediate shutdown if it detects a critical temperature level. IMPORTANT: An immediate shutdown is a hardware-controlled function and it overrides any firmware or software actions. In the operating system: o The Health Driver performs an orderly shutdown if it detects a cautionary temperature level. If the server detects a critical temperature level before the orderly shutdown occurs, the server performs an immediate shutdown. Additionally, the Health Driver performs an orderly shutdown if more than one fan is failed or removed. o When Thermal Shutdown is disabled in RBSU, the server performs an immediate shutdown if it detects a critical temperature level. IMPORTANT: An immediate shutdown is a hardware-controlled function and it overrides any firmware or software actions. To remove the component: 1. Extend or remove the server from the rack ("Remove the server from the rack" on page 28, "Extend the server from the rack" on page 27). 2. Remove the access panel ("Access panel" on page 31). Removal and replacement procedures 40

41 3. Remove the fan. CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. To replace the component, reverse the removal procedure. SFF hard drive backplane To remove the component: 1. Power down the server (on page 26). 2. Extend or remove the server from the rack ("Remove the server from the rack" on page 28, "Extend the server from the rack" on page 27). 3. Remove the access panel ("Access panel" on page 31). 4. Remove all hot-plug hard drives ("Hot-plug SAS hard drive" on page 34). Removal and replacement procedures 41

42 5. Disconnect all cables from the hard drive backplane. 6. Remove the hard drive backplane. To replace the component, reverse the removal procedure. SFF hard drive cage To remove the component: 1. Power down the server (on page 26). 2. Extend or remove the server from the rack ("Remove the server from the rack" on page 28, "Extend the server from the rack" on page 27). 3. Remove the access panel ("Access panel" on page 31). 4. Remove all hot-plug hard drives ("Hot-plug SAS hard drive" on page 34). 5. Disconnect all cables from the hard drive backplane. Removal and replacement procedures 42

43 6. Remove the hard drive backplane ("SFF hard drive backplane" on page 41). 7. Remove the hard drive cage. To replace the component, reverse the removal procedure. LFF hard drive backplane To remove the component: 1. Power down the server (on page 26). 2. Extend or remove the server from the rack ("Remove the server from the rack" on page 28, "Extend the server from the rack" on page 27). 3. Remove the access panel ("Access panel" on page 31). 4. Remove all hot-plug hard drives ("Hot-plug SAS hard drive" on page 34). 5. Disconnect all cables from the hard drive backplane. Removal and replacement procedures 43

44 6. Remove the hard drive backplane. To replace the component, reverse the removal procedure. LFF hard drive cage To remove the component: 1. Power down the server (on page 26). 2. Extend or remove the server from the rack ("Remove the server from the rack" on page 28, "Extend the server from the rack" on page 27). 3. Remove the access panel ("Access panel" on page 31). 4. Remove all hot-plug hard drives ("Hot-plug SAS hard drive" on page 34). 5. Disconnect all cables from the hard drive backplane. 6. Remove the hard drive backplane ("LFF hard drive backplane" on page 43). Removal and replacement procedures 44

45 7. Remove the hard drive cage. To replace the component, reverse the removal procedure. Systems Insight Display To remove the component: 1. Power down the server (on page 26). 2. Extend the server from the rack (on page 27). 3. Remove the access panel ("Access panel" on page 31). 4. Remove the PCI riser cage ("PCI riser cage" on page 33). 5. Remove the air baffle ("Air baffle" on page 32). 6. Disconnect the Systems Insight Display cable. 7. Remove the Systems Insight Display. Removal and replacement procedures 45

46 To replace the component, reverse the removal procedure. Front left bezel To remove the component: 1. Power down the server (on page 26). 2. Extend or remove the server from the rack ("Remove the server from the rack" on page 28, "Extend the server from the rack" on page 27). 3. Remove the access panel ("Access panel" on page 31). 4. Remove the PCI riser cage ("PCI riser cage" on page 33). 5. Remove the air baffle ("Air baffle" on page 32). 6. Extend or remove the Systems Insight Display ("Systems Insight Display" on page 45). 7. Remove the three T-10 Torx screws, and then detach the front bezel. To replace the component, reverse the removal procedure. Front right bezel To remove the component: 1. Extend or remove the server from the rack ("Remove the server from the rack" on page 28, "Extend the server from the rack" on page 27). Removal and replacement procedures 46

47 2. Remove the three T-10 Torx screws, and then detach the front bezel. To replace the component, reverse the removal procedure. Fan cage To remove the component: 1. Power down the server (on page 26). 2. Extend or remove the server from the rack ("Remove the server from the rack" on page 28, "Extend the server from the rack" on page 27). 3. Remove the access panel ("Access panel" on page 31). 4. Remove the PCI riser cage ("PCI riser cage" on page 33). 5. Remove the air baffle ("Air baffle" on page 32). 6. Remove the fan blanks. Removal and replacement procedures 47

48 7. Remove the fans ("Hot-plug fan" on page 40). 8. Remove the fan cage. To replace the component, reverse the removal steps. When re-installing the fans, press down on the top of each fan to be sure it is seated properly. Expansion slot covers CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage. CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open. 1. Power down the server (on page 26). 2. Extend the server from the rack (on page 27). 3. Remove the access panel ("Access panel" on page 31). 4. Remove the PCI riser cage ("PCI riser cage" on page 33). 5. Remove the expansion slot cover: Removal and replacement procedures 48

49 o To remove slot cover 1 or 4, push in on the retainer to release it, and then slide out the cover. o To remove slot covers 2 and 3, lift up on the latch, remove the latch, and then remove the cover. Removal and replacement procedures 49

50 o To remove slot covers 5 and 6, push down on the latch, rotate the latch down, and then remove the cover. Battery-backed write cache procedures Two types of procedures are provided for the BBWC option: Removal and replacement of failed components: o Removing the cache module (on page 50) o Removing the battery pack (on page 51) Recovery of cached data from a failed server ("Recovering data from the battery-backed write cache" on page 52) CAUTION: Do not detach the cable that connects the battery pack to the cache module. Detaching the cable causes any unsaved data in the cache module to be lost. Removing the cache module To remove the component: 1. Power down the server (on page 26). 2. Extend or remove the server from the rack ("Remove the server from the rack" on page 28, "Extend the server from the rack" on page 27). 3. Remove the access panel ("Access panel" on page 31). 4. Remove the PCI riser cage ("PCI riser cage" on page 33). 5. Remove the air baffle ("Air baffle" on page 32). Removal and replacement procedures 50

51 6. Remove the cache module. To replace the component, reverse the removal procedure. CAUTION: To prevent damage to the cache module during installation, be sure the cache module is fully inserted before pressing down. Removing the battery pack To remove the component: 1. Power down the server (on page 26). 2. Extend or remove the server from the rack ("Remove the server from the rack" on page 28, "Extend the server from the rack" on page 27). 3. Remove the access panel ("Access panel" on page 31). 4. Remove the PCI riser cage ("PCI riser cage" on page 33). Removal and replacement procedures 51

52 5. Disconnect the cable, and then remove the battery pack. To replace the component, reverse the removal procedure. Recovering data from the battery-backed write cache If the server fails, use the following procedure to recover data temporarily stored in the BBWC. CAUTION: Before starting this procedure, read the information about protecting against electrostatic discharge ("Preventing electrostatic discharge" on page 30). 1. Perform one of the following: o o Set up a recovery server station using an identical server model. Do not install any internal drives or BBWC in this server. (HP recommends this option.) Find a server that has enough empty drive bays to accommodate all the drives from the failed server and that meets all the other requirements for drive and array migration. 2. Power down the failed server ("Power down the server" on page 26). If any data is stored in the cache module, a green LED on the module flashes every 2 seconds. CAUTION: Do not detach the cable that connects the battery pack to the cache module. Detaching the cable causes any unsaved data in the cache module to be lost. 3. Transfer the hard drives from the failed server to the recovery server station. 4. Perform one of the following: o If the array controller has failed, remove the cache module ("Removing the cache module" on page 50) and battery pack ("Removing the battery pack" on page 51) from the failed array controller, and install the cache module and battery pack on an array controller in the recovery server. o If the server has failed, remove the controller ("Half-length expansion board" on page 57, "Full-length expansion board" on page 58), cache module ("Removing the cache module" on page 50), and battery pack ("Removing the battery pack" on page 51) from the failed server, and install the controller, cache module, and battery pack in the recovery server. Removal and replacement procedures 52

53 5. Power up the recovery server. A 1759 POST message is displayed, stating that valid data was flushed from the cache. This data is now stored on the drives in the recovery server. You can now transfer the drives (and controller, if one was used) to another server. Flash-backed write cache procedures Two types of procedures are provided for the FBWC option: Removal and replacement of failed components: o Removing the cache module o Removing the capacitor pack Recovery of cached data from a failed server ("Recovering data from the battery-backed write cache" on page 52) CAUTION: Do not detach the cable that connects the battery pack or capacitor pack to the cache module. Detaching the cable causes any unsaved data in the cache module to be lost. Flash-backed write cache module To remove the component: CAUTION: Do not use this controller with cache modules designed for other controller models, because the controller can malfunction and you can lose data. Also, do not transfer this cache module to a different controller module, because you can lose data. 1. Back up all data. 2. Close all applications. 3. Power down the server (on page 26). CAUTION: In systems that use external data storage, be sure that the server is the first unit to be powered down and the last to be powered back up. Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up. 4. Extend the server from the rack (on page 27). 5. Remove the access panel ("Access panel" on page 31). 6. Remove the PCI riser cage ("PCI riser cage" on page 33) 7. If the existing cache module is connected to a capacitor pack, observe the FBWC module LEDs (on page 102): o o If the amber LED is flashing, data is trapped in the cache. Restore system power, and restart this procedure from step 1. If the amber LED is not illuminated, remove the controller from the server, and then continue with the next step. Removal and replacement procedures 53

54 8. Open the ejector latches on each side of the cache module connector. Normally, the cache module is ejected from the cache module connector. If the module is not ejected automatically, remove the cache module. 9. If the cache module is connected to a capacitor pack, disconnect the capacitor pack cable from the connector on the top of the cache module. To replace the component, reverse the removal procedure. CAUTION: To prevent damage to the cache module during installation, be sure the cache module is fully inserted before pressing down. Flash-backed write cache capacitor pack To remove the component: 1. Back up all data. 2. Close all applications. 3. Power down the server (on page 26). Removal and replacement procedures 54

55 CAUTION: In systems that use external data storage, be sure that the server is the first unit to be powered down and the last to be powered back up. Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up. 4. Extend the server from the rack (on page 27). 5. Remove the access panel ("Access panel" on page 31). 6. Remove the PCI riser cage ("PCI riser cage" on page 33). 7. If the capacitor pack is connected to the cache module, disconnect the capacitor pack cable from the connector on the top of the cache module. 8. Disconnect the capacitor pack from the air baffle. To replace the component, reverse the removal procedure. Expansion slot covers CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage. Removal and replacement procedures 55

56 CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open. 1. Power down the server (on page 26). 2. Extend or remove the server from the rack ("Remove the server from the rack" on page 28, "Extend the server from the rack" on page 27). 3. Remove the access panel ("Access panel" on page 31). 4. If any full-length expansion boards are installed, remove the full-length expansion board shipping bracket ("Full-length expansion board shipping bracket" on page 32). 5. Remove the PCI riser cage ("PCI riser cage" on page 33). 6. Remove the expansion slot cover: o To remove slot cover 1 or 4, push in on the retainer to release it, and then slide out the cover. o To remove slot covers 2 and 3, lift up on the latch, remove the latch, and then remove the cover. Removal and replacement procedures 56

57 o To remove slot covers 5 and 6, push down on the latch, rotate the latch down, and then remove the cover. Expansion boards Half-length expansion board To remove the component: 1. Power down the server (on page 26). 2. Extend the server from the rack (on page 27). 3. Remove the access panel ("Access panel" on page 31). 4. Disconnect any external cables that are connected to the expansion board. 5. Remove the PCI riser cage ("PCI riser cage" on page 33). 6. Disconnect any internal cables that are connected to the expansion board. Removal and replacement procedures 57

58 7. Remove the expansion board. To replace the component, reverse the removal procedure. Full-length expansion board To remove the component: 1. Power down the server (on page 26). 2. Extend the server from the rack (on page 27). 3. Remove the access panel ("Access panel" on page 31). 4. Disconnect any external cables that are connected to the expansion board. 5. Remove the PCI riser cage ("PCI riser cage" on page 33). 6. Disconnect any internal cables that are connected to the expansion board. 7. Remove the expansion board. Removal and replacement procedures 58

59 Heatsink To replace the component, reverse the removal procedure. To remove the heatsink: 1. Power down the server (on page 26). 2. Extend the server from the rack (on page 27). 3. Remove the access panel ("Access panel" on page 31). 4. If full-length expansion boards are installed, remove the PCI riser cage. 5. Remove the air baffle ("Air baffle" on page 32). 6. Open the heatsink retaining bracket. 7. Remove the heatsink. Removal and replacement procedures 59

60 To replace the heatsink: 1. Clean the old thermal grease from the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. 2. Apply all the grease to the top of the processor in the following pattern to ensure even distribution. 3. Install the heatsink. Removal and replacement procedures 60

61 4. Close and lock the heatsink retaining latches. 5. Install the air baffle ("Air baffle" on page 32). 6. If the PCI riser cage was removed, install the PCI riser cage. 7. Install the access panel ("Access panel" on page 31). 8. Install the server into the rack. 9. Power up the server. Power supply cage assembly To remove the component: 1. Power down the server (on page 26). 2. Access the product rear panel (on page 28). 3. Remove all power supplies ("Hot-plug power supply" on page 36). 4. Remove the server from the rack (on page 28). 5. Remove the access panel ("Access panel" on page 31). 6. Remove the PCI riser cage ("PCI riser cage" on page 33). 7. Remove the air baffle ("Air baffle" on page 32). 8. Remove the power supply backplane ("Power supply backplane" on page 39). 9. Loosen the system board thumbscrews, and then slide the system board assembly forward. Removal and replacement procedures 61

62 10. Remove the power supply cage assembly. To replace the component, reverse the removal procedure. Processor CAUTION: To avoid damage to the processor and system board, only authorized personnel should attempt to replace or install the processor in this server. CAUTION: To prevent possible server malfunction and damage to the equipment, multiprocessor configurations must contain processors with the same part number. IMPORTANT: Processor socket 1 must always be populated. If processor socket 1 is empty, the server does not power up. To remove a processor: 1. Power down the server (on page 26). 2. Extend the server from the rack (on page 27). 3. Remove the access panel ("Access panel" on page 31). 4. If full-length expansion boards are installed, remove the PCI riser cage. 5. Remove the air baffle ("Air baffle" on page 32). Removal and replacement procedures 62

63 6. Open the heatsink retaining bracket. 7. Remove the heatsink. Removal and replacement procedures 63

64 8. Open the processor locking lever and the processor socket retaining bracket. 9. Using the processor tool, remove the processor from the system board: a. Line up the processor tool, ensuring the locking lever graphic on the tool is oriented correctly. b. Press in on the plastic tabs, and then place the tool on the processor. c. Release the tabs, and then carefully lift the processor and tool straight up. Removal and replacement procedures 64

65 10. Carefully rotate the tool, and then push in and release the tabs to secure the processor in the tool. CAUTION: To avoid damage to the processor, do not touch the bottom of the processor, especially the contact area. CAUTION: To avoid damage to the system board: Do not touch the processor socket contacts. Always install the processor socket cover after removing the processor from the socket. Do not tilt or slide the processor when lowering the processor into the socket. Removal and replacement procedures 65

66 To replace the processor: 1. Carefully insert the processor into the processor installation tool. Handle the processor by the edges only, and do not touch the bottom of the processor, especially the contact area. Removal and replacement procedures 66

67 2. Be sure the tool is oriented correctly. Align the processor installation tool with the socket, and then install the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board: Never install or remove a processor without using the processor installation tool. Do not touch the processor socket contacts. Do not tilt or slide the processor when lowering the processor into the socket. Removal and replacement procedures 67

68 3. Press and hold the tabs on the processor installation tool to separate it from the processor, and then remove the tool. 4. Close the processor socket retaining bracket and the processor locking lever. CAUTION: Be sure to close the processor socket retaining bracket before closing the processor locking lever. The lever should close without resistance. Forcing the lever closed can damage the processor and socket, requiring system board replacement. 5. Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. Removal and replacement procedures 68

69 6. Apply all the grease to the top of the processor in the following pattern to ensure even distribution. 7. Install the heatsink. Removal and replacement procedures 69

70 8. Close and lock the heatsink retaining latches. DIMMs 9. Install the air baffle ("Air baffle" on page 32). 10. If the PCI riser cage was removed, install the PCI riser cage. 11. Install the access panel ("Access panel" on page 31). 12. Install the server into the rack. 13. Power up the server. IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix these two types causes the server to halt during BIOS initialization. To identify the DIMMs installed in the server, see "DIMM identification (on page 97)." To remove the component: 1. Power down the server (on page 26). 2. Extend or remove the server from the rack ("Remove the server from the rack" on page 28, "Extend the server from the rack" on page 27). 3. Remove the access panel ("Access panel" on page 31). 4. Remove the air baffle ("Air baffle" on page 32). Removal and replacement procedures 70

71 5. Remove the DIMM. To replace the component, reverse the removal procedure. For DIMM configuration information, see the server user guide. Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: Do not attempt to recharge the battery. Do not expose the battery to temperatures higher than 60 C (140 F). Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Replace only with the spare designated for this product. To remove the component: 1. Power down the server (on page 26). 2. Extend or remove the server from the rack ("Remove the server from the rack" on page 28, "Extend the server from the rack" on page 27). 3. Remove the access panel ("Access panel" on page 31). 4. If any full-length expansion boards are installed, remove the full-length expansion board shipping bracket ("Full-length expansion board shipping bracket" on page 32). 5. Remove the PCI riser cage ("PCI riser cage" on page 33). 6. Remove the air baffle ("Air baffle" on page 32). Removal and replacement procedures 71

72 7. Remove the battery. To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. System maintenance switch Position Default Function S1 Off Off = ilo 2 security is enabled. On = ilo 2 security is disabled. S2 Off Off = System configuration can be modified. On = System configuration is locked and cannot be modified. S3 Off Reserved S4 Off Reserved S5 Off Off = Power-on password is enabled. On = Power-on password is disabled. S6 Off Off = Normal On = ROM treats system configuration as invalid. S7 Off Reserved S8 Off Reserved When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all system configuration settings from both CMOS and NVRAM. CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to properly configure the server or data loss could occur. Removal and replacement procedures 72

73 System board To remove the component: 1. Power down the server (on page 26). 2. Extend or remove the server from the rack ("Remove the server from the rack" on page 28, "Extend the server from the rack" on page 27). 3. Remove all power supplies ("Hot-plug power supply" on page 36). 4. Remove the access panel ("Access panel" on page 31). 5. Remove the PCI riser cage ("PCI riser cage" on page 33). 6. Remove the battery pack ("Removing the battery pack" on page 51). 7. Remove the air baffle ("Air baffle" on page 32). 8. Remove all DIMMs ("DIMMs" on page 70). 9. Remove the hot-plug fans ("Hot-plug fan" on page 40). 10. Remove the fan cage ("Fan cage" on page 47). 11. Remove the power supply backplane ("Power supply backplane" on page 39). 12. Disconnect all cables connected to the system board. 13. Open the heatsink retainer bracket. Removal and replacement procedures 73

74 14. Remove the heatsink. 15. Open the processor locking lever and the processor socket retaining bracket. 16. Using the processor tool, remove the processor from the system board: a. Line up the processor tool, ensuring the locking lever graphic on the tool is oriented correctly. b. Press in on the plastic tabs, and then place the tool on the processor. Removal and replacement procedures 74

75 c. Release the tabs, and then carefully lift the processor and tool straight up. 17. Carefully rotate the tool, and then push in and release the tabs to secure the processor in the tool. CAUTION: To avoid damage to the processor, do not touch the bottom of the processor, especially the contact area. 18. Loosen the system board thumbscrew. 19. Remove the power supply cage. Removal and replacement procedures 75

76 20. Remove the system board. To replace the component: 1. Install the spare system board. CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage. Removal and replacement procedures 76

77 2. Open the processor locking lever and the processor socket retaining bracket. Do not remove the processor socket cover. IMPORTANT: Be sure the processor remains inside the processor installation tool. 3. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Handle the processor by the edges only, and do not touch the bottom of the processor, especially the contact area. Removal and replacement procedures 77

78 4. Align the processor installation tool with the socket, and then install the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board: Never install or remove a processor without using the processor installation tool. Do not touch the processor socket contacts. Do not tilt or slide the processor when lowering the processor into the socket. Removal and replacement procedures 78

79 5. Press the tabs on the processor installation tool to separate it from the processor, and then remove the tool. 6. Close the processor socket retaining bracket and the processor locking lever. The processor socket cover is automatically ejected. Remove the cover. CAUTION: Be sure to close the processor socket retaining bracket before closing the processor locking lever. The lever should close without resistance. Forcing the lever closed can damage the processor and socket, requiring system board replacement. 7. Install the processor socket cover onto the processor socket of the failed system board. 8. Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. Removal and replacement procedures 79