When you are. over your limit... OLG.ca

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1 When you are over your limit... HELP is Available OLG.ca

2 OLG acknowledges the contribution of the following groups in the development of this brochure: Centre for Addiction and Mental Health Ontario Problem Gambling Helpline Ontario Problem Gambling Research Centre Responsible Gambling Council

3 What is Problem Gambling? Problem gambling is gambling that causes harm to someone s family or personal life, work, finances or health. Signs that gambling is a problem * Are you: Spending more money on gambling than you can afford? Losing track of time and gambling longer than you intend? Betting larger and larger amounts? Lying about how much you gamble? Criticized by others about your gambling? Allowing gambling to affect your family, job, health or finances? Trying to win back losses by gambling more? Gambling to get away from feelings of loneliness, depression, stress or other negative feelings? Feeling guilty about how much you have lost gambling? If you have said Yes to one or more of these questions, you may have a gambling problem. *Source: Centre for Addiction and Mental Health

4 What puts a person at higher risk?* Increased availability of gambling Growing up with gambling Starting to gamble at an early age A big win when starting to gamble Mistaken beliefs about the chance of winning Looking to gambling for relief from loneliness, boredom, or depression A tendency to be impulsive Financial problems Negative life events such as a loss or stress Gambling to cope with health concerns or physical pain Alcohol, drug, or other mental health problems *Source: Centre for Addiction and Mental Health

5 Tips to Avoid Gambling Problems OLG wants to promote a balanced approach to gaming. This is why we encourage all our patrons to remember these important tips: Set a limit you can afford, and stick to it, each time you gamble. Consider the money you spend gambling as the cost of your entertainment. Do not withdraw more than your original gambling limit from your bank and credit cards. Do not borrow money from family, friends or acquaintances to play at gaming facilities. Take frequent breaks. Seek counselling assistance as soon as you start losing more than you intended or can afford. In Ontario, the average gambler spends about 1% of the family s after tax income.* Spending less reduces your risk of problems Spending more increases your risk of problems *Source: Ontario Problem Gambling Research Centre

6 How can I get help? Services are available in many communities across Ontario for people experiencing problems related to gambling. For services in your area, call the Ontario Problem Gambling Helpline (OPGH) at or search the OPGH s online Treatment Directory at This helpline is free, confidential, anonymous and available 24 hours a day, 7 days a week. Interpretation is available in over 170 different languages. Most problem gambling treatment services, funded by the Ministry of Health and Long-Term Care, involve individual or group counselling in your local community. Services are confidential. Appointments can usually be arranged in the evenings, if needed. Services are available for all age groups, and are available for family members or friends of problem gamblers. There is no cost for these problem gambling services. The OPGH also has information about self-help groups such as Gamblers Anonymous and Gam-Anon in your community. You may also want to check whether your place of work has an Employee Assistance Program (EAP) that offers counselling. Outside Ontario? You can contact the OPGH For Helplines in other locations, US residents can contact National Council on Problem Gambling Helpline

7 If I m in financial trouble, what can I do? The OPGH can also provide referrals to credit and debt counselling services in your community. These services provide counselling and assistance with debt management and protection of family assets for people in crisis. I m concerned about my privacy Confidentiality of information is an essential element in all treatment services. Personal information will be kept confidential. Problem gambling treatment providers are not there to judge, they are there to help. Other information sources In addition to the OPGH, you can find other information, news, research and resources about gambling and problem gambling on the following Web sites: The Centre for Addiction and Mental Health The Ontario Problem Gambling Research Centre The Responsible Gambling Council OLG wants to keep people informed about options available should they experience problems with gambling.

8 Thunder Bay Sault Ste. Marie Sudbury Ottawa Grand Rapids Toronto 6 Niagara Falls Detroit Buffalo Milwaukee Chicago Syracuse Pinewood CentrE s Ajax Addiction Services for YORK 2EGION!392 s Aurora Simcoe Outreach SerVICES s "Arrie Four Counties Addiction Services TEAM s Peterborough Mnjikaning First Nation Addictions PrOGRAM s 2AMA St. Leonard s Community SerVICES s "RANTford Alcohol, Drug and Gambling SerVICES s (AMILTON, ON Community Addiction & Mental Health Services (CAMHS) of Haldimand & NorfOLK s 3IMCOE Niagara Alcohol and Drug Assessment Service (NADAS) s 3T. Catharines William Osler Health Centre Addictions PrOGRAM s "RAMPTON ADAPT (Alcohol, Drug and Gambling Assessment, Prevention and Treatment PrOGRAM s /AKVILLE Homewood Community Addiction SerVICES s 'UELPH St. Mary s Counselling SerVICE 3-#3 s +ITCHENER Peel Addiction Assessment and Referral Centre (PAARC) s -ISSISSAUGA Addictions Centre (Hastings/Prince Edward Counties) s "ELLeville Addiction SerVICES OF %ASTERN /NTARIO s #ORNWALL Options for Change Community Addictions Treatment SerVICES s +INGSTON Lennox and Addington Addiction SerVICES s.apanee Addictions and Problem Gambling Services of OttaWA s /TTawa Amethyst Women s Addiction CentrE s /TTawa Lifestyle Enrichment for Senior!DULTS,%3! s /TTawa Rideauwood Addiction and Family SerVICES s /TTawa Renfrew County Alcohol, Drug and Gambling Assessment Referral SerVICE s 2ENFREW TriCounty Addictions PrOGRAM s 3MITHS &ALLS Chatham-Kent Addiction PrOGRAM # +!0 s #HATHAM Huron Addiction SerVICES s #LINTON Addiction Services of Thames ValleY!$346 s,ondon Grey-Bruce CommUNITY (EALTH #ORPORATION s /wen Sound Bluewater Health, Lambton County Addiction SerVICES s 3ARNIA Choices for Change: Alcohol, Drug and Gambling Counselling Centre s 3TRATford 7INDSOR 2EGIONAL (OSPITAL s Windsor Chinese Family SerVICES OF /NTARIO s 3CARBOrough COSTI Family Counselling CentrE s Toronto Jean Tweed Treatment CentrE s Toronto Problem Gambling Service, Centre for Addiction and Mental Health (C!-( s Toronto Atikokan Community Counselling SerVICES s Atikokan Addiction Outreach Muskoka ParrY 3OUND s "RACEBRIDGE Dryden Regional Addiction and Mental Health SerVICES s $ryden Riverside Community Addiction SerVICES s Fort Frances North of Superior PrOGRAMS s,onglac North Cochrane Addiction Services Inc. (NC!3 s +apuskasing Lake of the Woods District Hospital Addictions Services Kenora s Kenora Timiskaming Health Unit Addiction SerVICES s.ew Liskeard Community Counselling CentrE OF.IPISSING s.orth Bay Community Counselling and Addiction Services (CC!3 s 2ED,Ake Community Counselling and Addiction Services (CCAS) s 3IOUX,OOkout Sault Area Hospital s Addiction TrEATMENT #LINIC s 3AULT 3Te. Marie Outpatient Addictions and Gambling Services of Sudbury 2EGIONAL (OSPITAL s 3UDBUry Sister Margaret Smith Centre, St. Joseph s Care GrOUP s Thunder Bay South Cochrane Addiction Services Inc. s Timmins Elliot Lake Family Life CentrE s %LLIOT,Ake

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11 Problem Gambling Treatment Providers in Ontario Central East Pinewood Centre Ajax, ON Tel: Toll Free: Fax: pinewood@durham.net Web: Addiction Services for York Region (ASYR) Aurora, ON Tel: ext. 322 Toll Free: Fax: asyr@asyr.ca Web: Simcoe Outreach Services (SOS) Barrie, ON Tel: ext. 269 Toll Free: Fax: narmstrong@simcoeoutreach.org Web: Four Counties Addiction Services Team Inc. (FOURCAST) Peterborough, ON Tel: Toll Free: Fax: fourcast@cogeco.net Mnjikaning First Nation Addictions Program Rama, ON Tel: Fax: liette.snache@mnjikaning.ca

12 Central South St. Leonard s Community Services Brantford, ON Tel: Fax: addictions@st-leonards.com Web: Alcohol, Drug and Gambling Services Hamilton, ON Tel: Fax: adgs@hamilton.ca Web: services are available in English and French Community Addiction & Mental Health Services (CAMHS) of Haldimand & Norfolk Simcoe, ON Tel: Fax: Niagara Alcohol and Drug Assessment Service (NADAS) St. Catharines, ON Tel: Fax: info@nadas.on.ca Web:

13 Central West William Osler Health Centre Addictions Program Brampton, ON Tel: Fax: Web: ADAPT (Alcohol, Drug and Gambling Assessment, Prevention and Treatment Program) Oakville, ON Tel: Fax: Web: day treatment program available Homewood Community Addiction Services (CADS) Guelph, ON Tel: Fax: Web: St. Mary s Counselling Service (SMCS) Kitchener, ON Tel: ext. 232 Fax: gamblingprogram@smgh.ca Web: Peel Addiction Assessment and Referral Centre (PAARC) Mississauga, ON Tel: ext. 31 Fax: admin@paarc.com services are available for older adults only

14 East Addictions Centre (Hastings/Prince Edward Counties) Belleville, ON Tel: Fax: Addiction Services of Eastern Ontario Cornwall, ON Tel: ext. 101 Toll Free: Fax: services are available in English and French Options for Change Community Addictions Treatment Services Kingston, ON Tel: Fax: Web: Lennox and Addington Addiction Services Napanee, ON Tel: Toll Free: Fax: Addictions and Problem Gambling Services of Ottawa Ottawa, ON Tel: Fax: Web: services are available in English, French, Italian, Cantonese and Mandarin

15 East (continued) Amethyst Women s Addiction Centre Ottawa, ON Tel: Fax: amethyst@amethyst-ottawa.org Web: services are available in English and French Lifestyle Enrichment for Senior Adults (LESA) Ottawa, ON Tel: ext Toll Free: Fax: epollard@centretownchc.org Web: services are available in English and French Rideauwood Addiction and Family Services Ottawa, ON Tel: Fax: rideauwood@rideauwood.org Web: services are available in English Renfrew County Alcohol, Drug and Gambling Assessment Referral Renfrew, ON Tel: Toll Free: Fax: alcohol.referral@renfrewhosp.com TriCounty Addiction Program Smiths Falls, ON Tel: ext. 303 Toll Free: Fax: tricas@tricas.on.ca Web:

16 South West Chatham-Kent Addiction Program (C-KAP) Chatham, ON Tel: ext Fax: Web: Huron Addiction Services Clinton, ON Tel: ext Fax: Toll Free: Addiction Services of Thames Valley (ADSTV) London, ON Tel: ext. 234 Fax: Web: Grey-Bruce Community Health Corporation New Directions for Alcohol Drug and Gambling Problems Owen Sound, ON Tel: Toll Free: Fax: Web: Bluewater Health, Lambton County Addiction Services Sarnia, ON Tel: ext Fax: Web:

17 South West (continued) Choices for Change: Alcohol, Drug and Gambling Counselling Centre 46 Stratford, ON Tel: Toll Free: Fax: Web: Thunder Bay 49 Windsor Regional Hospital Problem Gambling Services Windsor, ON Tel: Fax: Web: services are available in English, French and Italian offers 24/7 helpline residential treatment program available Milwaukee Chicago

18 Toronto Chinese Family Services of Ontario Scarborough, ON Tel: Fax: Web: services are available in English, Cantonese, and Mandarin 32 COSTI Family Counselling Centre Toronto, ON Tel: ext. 270 Toll Free: Fax: Web: services are available in English, Italian, Spanish and Portuguese Jean Tweed Treatment Centre Toronto, ON Tel: Fax: Web: residential treatment program available Problem Gambling Service, Centre for Addiction and Mental Health (CAMH) Toronto, ON Tel: Toll Free: Fax: Web: services are available in English, French and Farsi also offers referrals to problem gambling treatment in 20 other languages

19 North Atikokan Community Counselling Services Atikokan, ON Tel: Fax: Web: Addiction Outreach Muskoka Parry Sound Bracebridge, ON Tel: Toll Free: Fax: Dryden Regional Addiction and Mental Health Services Dryden, ON Tel: Fax: Riverside Community Addiction Services Fort Frances, ON Tel: Fax: Web: North of Superior Programs Longlac, ON Tel: Fax: services are available in English and French North Cochrane Addiction Services Inc. (NCAS) Kapuskasing, ON Tel: Fax: services are available in English and French

20 North (continued) Lake of the Woods District Hospital Addictions Services Kenora Kenora, ON Tel: Fax: Web: Timiskaming Health Unit Addiction Services New Liskeard, ON Tel: Toll Free: Fax: Web: services are available in English and French Community Counselling Centre of Nipissing North Bay, ON Tel: Fax: Web: services are available in English, French and Ojibway Community Counselling and Addiction Services (CCAS) Red Lake Red Lake, ON Tel: Fax: Web: Community Counselling and Addiction Services (CCAS) Sioux Lookout Sioux Lookout, ON Tel: Toll Free: Fax: services are available in English and Ojicree

21 North (continued) Sault Area Hospital s Addictions Treatment Clinic Sault Ste. Marie, ON Tel: Fax: Web: Outpatient Addictions and Gambling Services of Sudbury Regional Hospital Sudbury, ON Tel: ext Toll Free: Fax: services are available in English and French Sister Margaret Smith Centre, St. Joseph s Care Group Thunder Bay, ON Tel: ext Fax: mha@tbh.net Web: residential treatment program available South Cochrane Addiction Services Inc. Timmins, ON Tel: Fax: scasinc@ntl.sympatico.ca services are available in English, French, Cree and Ojibway Elliot Lake Family Life Centre Elliot Lake, ON Tel: Fax: elflc1@vianet.ca

22 Self-exclusion OLG Casinos, Slots and Resort Casinos offer a self-exclusion program for people who want to take a break from gambling. Everyone who enters the program signs a self-exclusion form and agrees not to return to a gaming site in Ontario. Self-exclusion can be a positive step in the recovery process, and for many people it works best when accompanied by treatment or counselling. Patrons can sign up to self-exclude in person at any Ontario gaming facility. For information about this program, contact Security at your local gaming facility. For the most up-to-date information about problem gambling services call the Ontario Problem Gambling Helpline at

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25 The next step is up to you! Ontario Problem Gambling Helpline La Ligne ontarienne d aide sur le jeu problématique Pour obtenir cette brochure en français, téléphonez au OLG.ca March 2008