COSCAP-GULF STATES DRAFT OF CAA TRAINING PROGRAM MANUAL

Transcription

1 COSCAP-GULF STATES DRAFT OF CAA TRAINING PROGRAM MANUAL July 2012 Draft_CAATraining Program Manual 1

2 DOCUMENT REVIEW Drafted by: Verified by: Authorised by: Bruno De Wouters COSCAP-GS Ops/PEL expert Nadia Konzali COSCAP-GS Project Coordinator H.E. Saif Med Al Suwaidi COSCAP-GS Chairman Date: July 2012 Date: August 2012 Date: DOCUMENT LOG Version Date Description of evolution Modifications Version 0 28 July 2012 Initial version Draft_CAATraining Program Manual 2

3 TABLE OF CONTENTS 1 CHAPTER 1 _ MANUAL ADMINISTRATION SOURCE MANUAL FOR CAA ORGANIZATION & PERSONNEL AVAILABILITY OF THIS MANUAL COMPLIANCE WITH THIS MANUAL MAINTENANCE AND OWNERSHIP OF MANUAL INSERTING REVISIONS TO THIS MANUAL Formal Manual Revision DISTRIBUTION & INSERTION OF REVISIONS INSERTION OF LIST OF EFFECTIVE PAGES (LEP) IDENTIFYING REVISIONS RECORDING REVISION INSERTION DISPOSAL OF PAGES PROPOSING REVISIONS TO THIS MANUAL SUGGESTIONS FOR REVISION ARE WELCOME SUGGESTING REVISION CONTENT REVISION RESPONSIBILITIES EDITING CONVENTIONS USE OF NOTES...11 CHAPTER 2 _ TECHNICAL QUALIFICATION POLICIES ICAO CONTRACTING STATE OBLIGATIONS General ICAO Document 9734-A ICAO ANNEX 6: QUALIFIED TECHNICAL PERSONNEL QUALIFICATION POLICIES Training policy...14 ANNEX TITLE...37 APPENDIX 4-A _ CAA IN-HOUSE FORMAL TRAINING COURSES...38 APPENDIX 4-B _ NEW HIRE ORIENTATION CHECKLIST...40 APPENDIX 5-A _ GENERAL GUIDANCE FOR BASELINE COMPLETION...61 APPENDIX 6-A _ BASELINE MAINTENANCE INSPECTOR LOCAL FORMAL TRAINING...67 APPENDIX 6-B _ BASELINE MAINTENANCE INSPECTOR OJT PLAN...69 APPENDIX 6-D _ INVESTIGATIONS: MAINTENANCE OJT QUALIFICATION...74 APPENDIX 6-E _ ENFORCEMENT: MAINTENANCE OJT QUALIFICATION...75 APPENDIX 6-F _ AMO SPECIALIZATION: MAINTENANCE OJT QUALIFICATION...76 APPENDIX 7-A _ BASELINE AVIONICS INSPECTOR LOCAL FORMAL TRAINING...84 APPENDIX 7-B _ BASELINE AVIONICS INSPECTOR OJT PLAN...86 APPENDIX 7-C _ AMO QUALIFICATION: AVIONICS OJT TASKS...90 APPENDIX 7-D _ INVESTIGATIONS: AVIONICS OJT QUALIFICATION...92 Draft_CAATraining Program Manual 3

4 APPENDIX 7-E _ ENFORCEMENT: AVIONICS OJT QUALIFICATION...93 APPENDIX 7-F _ AOC CERTIFICATION: AVIONICS OJT QUALIFICATION...94 APPENDIX 8-A _ BASELINE OPERATIONS INSPECTOR LOCAL FORMAL TRAINING102 APPENDIX 8-B _ BASELINE OPERATIONS INSPECTOR OJT PLAN APPENDIX 8-C _ AOC CERTIFICATION: OPERATIONS OJT QUALIFICATION APPENDIX 8-D _ INVESTIGATIONS: OPERATIONS OJT QUALIFICATION APPENDIX 8-E _ ENFORCEMENT: OPERATIONS OJT QUALIFICATION APPENDIX 8-F _ OPERATIONS INSPECTOR CABIN SAFETY SPECIALIZATION APPENDIX 8-G _ HELICOPTER APPROVALS: OPERATIONS OJT QUALIFICATION APPENDIX 9-A _ BASELINE LICENSING OFFICER LOCAL FORMAL TRAINING APPENDIX 9-B _ BASELINE LICENSING OFFICER OJT PLAN APPENDIX 9-C _ INVESTIGATIONS: LICENSING OFFICER OJT QUALIFICATION APPENDIX 9-D _ ENFORCEMENT: LICENSING OFFICER OJT QUALIFICATION Draft_CAATraining Program Manual 4

5 Record of Revisions The issue of Revisions / Amendments is announced by the State CAA Director. Revision / Amendment Number Date Entered by applicable entered Revision Initial issue 1 Draft_CAATraining Program Manual 5

6 List of Effective Pages PAGE REVISION DATE OF ISSUE PAGE REVISION DATE OF ISSUE 1 0 (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September 2012 Draft_CAATraining Program Manual 6

7 32 0 (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September 2012 Draft_CAATraining Program Manual 7

8 1 CHAPTER 1 _ MANUAL ADMINISTRATION The purpose of this Chapter is to provide guidance for the: Availability of this manual. Compliance with this manual. Revision of this manual. Understanding of the manual formatting. Application of standard symbols or methods. 1.1 SOURCE MANUAL FOR CAA ORGANIZATION & PERSONNEL A. This manual is a source manual regarding the: Organization of the CAA, The general groupings of CAA personnel, and Their qualification to perform as inspectors. B. The guidance in this manual has precedence over any other CAA organization and personnel qualification to their assignments. These policies shall be followed by the Flight Standards personnel in the performance of their job duties and responsibilities. 1.2 AVAILABILITY OF THIS MANUAL A. The latest version of this Manual will be available to technical inspectors in hard copy and Intranet links. B. A printed copy will also be maintained in the Technical Library. 1.3 COMPLIANCE WITH THIS MANUAL A. Each assigned user must comply with policies and procedures provided in this manual. B. Should the user identify any policy or procedure that might not be consistent with CAA requirements, that information should immediately be communicated to their assigned supervisor. Following the policies and procedures of this manual will ensure compliance with the Safety Regulations Department requirements. 1.4 MAINTENANCE AND OWNERSHIP OF MANUAL A. The CAA Organization Manual must be maintained in current status by the assigned user in accordance with the policies and procedures specified in this Chapter. B. This manual is considered the property of CAA and must be relinquished to the CAA Director in the event of the user s retirement, termination, and transfer or contract termination. C. The content of this manual is managed and updated by the CAA Director and is the express property the government. Draft_CAATraining Program Manual 8

9 1.5 INSERTING REVISIONS TO THIS MANUAL Formal Manual Revision A page and text revision package (formal revision) will be issued with a revision number, highlights of the revision and include page insertion and replacement information. These Revision packages will include the appropriate revisions to the LEP and the insertion of the revision will be recorded by the user in the Record of Revisions. The issue page with the highlights of the revision and page insertion and replacement will be discarded after insertion of the revisions DISTRIBUTION & INSERTION OF REVISIONS Revisions will be forwarded to all persons and organizations on the distribution list maintained by the CAA Director s secretary for this manual. Regardless of personal schedules, the user of this manual is required to confirm receipt and update to the CAA Director s secretary. A revision may be inserted and recorded as soon as it is received even if it is issued more than two weeks prior to the effective date. This confirmation will indicate that the user has reviewed and inserted of those materials in his manual on or before the revision s effective date INSERTION OF LIST OF EFFECTIVE PAGES (LEP) A. An LEP will be issued for the original and all revisions to this manual. B. The LEP is the controlling reference for the page currency of the manual. C. Use the LEP to verify that all pages of the manual are current. D. Only the most current LEP page(s) should be retained in the manual. E. The replaced LEP page(s) will be discarded before inserting the revised LEP page(s) IDENTIFYING REVISIONS Summary Page A. Each revision contains a summary page that reflects important information concerning the revision. B. An action page number and summary column contain pertinent information to follow when inserting revision pages Change Bars A. Black vertical change bars in the outside margin are used to highlight the location of new or revised text on a newly published page. Deletion of text will be noted in the revision summary. B. With the next revision of a page, previous change bars are deleted. Draft_CAATraining Program Manual 9

10 RECORDING REVISION INSERTION To indicate review and insertion of a revision, the user must record the revision s effective date and their initials after the appropriate revision number on the Record of Revisions page located in the front of the manual DISPOSAL OF PAGES A. The manual holder must destroy and discard out-of-date pages and the new revision summary pages/revisions checklist. B. Verify that all out-of-date pages are irretrievably destroyed by shredding, cutting, tearing or some other form of destruction, such that the information cannot be successfully pieced together. 1.6 PROPOSING REVISIONS TO THIS MANUAL The manual holder must not discard pages in hotel, airport or other public area trash receptacles SUGGESTIONS FOR REVISION ARE WELCOME The success of the Flight Standards policy and procedure implementation depends on employees and other users bringing professional insights. The CAA welcomes and encourages such communication to ensure that the company operates at peak performance SUGGESTING REVISION CONTENT Any user of this manual may propose changes to the manual text. These proposals should be addressed to the CAA Director by: Completing the Comment Report form that is included in the front of this manual immediately following the Record of Revision and submitting it to the CAA Director s Secretary; or Sending an outlining the suggested revision REVISION RESPONSIBILITIES A. The CAA employee accomplishing any duties that are covered by the policy and procedure of this manual must accomplish them in accordance these policies and procedures. B. The CAA Director is responsible for the content of the content of this manual and has the authority to revise it as necessary. Note: Any employee that finds it necessary to depart from / with the policies/procedures of this manual in order to properly accomplish the task must report this occurrence to the CAA Director in writing. Draft_CAATraining Program Manual 10

11 1.7 EDITING CONVENTIONS The following editing conventions apply to the use of certain specific terminology within the text: Gender: In this manual, the male or female gender may be used in a generic sense to designate both sexes. Will, Shall and Must: The words will, shall, and must are used in an imperative sense to state the requirement to accomplish the act prescribed. Compliance is mandatory. May: The word may is used in a permissive sense to state authority or permission to do an act. Compliance is not mandatory. Includes: The word includes means includes, but is not limited to... Refer to: Where further discussion or reference is suggested, the notation Refer to... directs the reader to material located in another paragraph, chapter or manual. In these cases, the referenced location should be specific as to manual, chapter and paragraph. Regulations: Where used in this manual, this acronym will be an abbreviation for the State Civil Aviation Regulation(s). 1.8 USE OF NOTES These additions to the text are used to highlight or emphasize important points when necessary. They call attention of the user about safety and precautionary or additional information. ****** Draft_CAATraining Program Manual 11

12 APPENDIX 1-A Acronyms Used in this Manual 1) AOC: Air Operator Certificate 2) ATO: Approved Training Organization 3) AMO: Approved Maintenance Organization 4) Regulations: State Civil Aviation Regulation and associated Parts / Chapters; 5) CAA: Civil Aviation Authority of State 6) CAA: Civil Aviation Authority (where used refers to a generic CAA) 7) CoA: Certificate of Airworthiness 8) CoR: Certificate of Registration 9) DGC: Dangerous Goods Coordinator 10) ICAO: International Civil Aviation Organization Draft_CAATraining Program Manual 12

13 CHAPTER 2 _ TECHNICAL QUALIFICATION POLICIES This chapter provides an overview of the policies and procedures that are used by the CAA to employ, initially qualify, maintain and upgrade the technical personnel used in its safety and security oversight programmes ICAO CONTRACTING STATE OBLIGATIONS General The concept of qualified technical personnel to perform evaluations and inspections on behalf of the State in the implementation of its aviation oversight role is well-documented in ICAO publications ICAO Document 9734-A (1) ICAO guidance states that technical personnel qualifications and training is one of the critical elements of a State s aviation oversight system. That critical element (CE-4) is provided in ICAO Document 9734, Part A, Chapter 3. (2) The qualification concepts included in that critical element are further expanded in the document to include: Pre-employment qualification & experience Initial training Recurrent (periodic) training Aircraft type-specific qualification Aircraft type-specific qualified and current Refresher training Seminars and workshops (3) In particular, ICAO specifies that it is essential for this training include subjects in: CAA regulations; Inspector skills Inspector knowledge Inspector duties and responsibilities Procedures for implementation of requirements Procedures for enforcement of requirements ICAO ANNEX 6: QUALIFIED TECHNICAL PERSONNEL «The State of the Operator shall require authority inspectors to complete initial and recurrent training in relevant technical subjects (including aircraft-specific subjects) and in skills necessary to effectively accomplish their certification and continued surveillance tasks." (ICAO Annex 6, Part 1, Appendix 1, par 5.3) Draft_CAATraining Program Manual 13

14 Annex 6 re-emphasizes these qualifications in Appendix 5 (Safety Oversight of Air Operators) to be in two general groupings: 1. Operational and technical experience similar to those they are to inspect, and the State of the Operator shall establish qualification requirements to ensure that its inspector personnel have operational or technical work experience and training compatible with those activities they are required to certificate or inspect. (ICAO Annex 6, Part 1, Appendix 1, par 5.3) 2. Additional training as necessary to qualify the inspector to accomplish their assigned tasks. 1.1 Qualification policies Training policy A. The CAA, and the Safety Regulations Department, understands their obligation to provide for the development of a highly skilled and qualified work force for its aviation oversight programmes. B. CAA employees will be fully trained in the essential job tasks, knowledge, and skills that are required to accomplish the: CAA safety and security oversight; Meet ICAO obligations; Ensure the conformance of the aviation community; and Safeguard the travelling public. A. The qualification programme outlined in this manual will prepare both technical and para-technical personnel to apply the standards appropriate to the position assignments during their employment with the CAA. B. This manual outlines the qualification events and training for the different technical specialties composing the CAA and provides for both baseline and specialization of qualifications. Draft_CAATraining Program Manual 14

15 2.3 ROLES & RESPONSIBILITIES DIRECTOR-GENERAL With respect to qualification of technical personnel, the Director General has the overall responsibility for the provision of qualified technical personnel to implement the CAA aviation oversight programme. His responsibilities include: Provision of adequate qualified staff to ensure the fulfilment of State requirements and international obligations. Ensure that the budget submitted by the Safety Regulations Department will fully support the requirements for the qualification of the technical personnel. Ensure that adequate resources are provided to the Safety Regulations Department to fully implement the qualification programme for its technical personnel. Approve and fund training activities necessary to this qualification programme. Negotiate and oversee national agreements and contracts with government and commercial training vendors DIRECTOR, SAFETY REGULATIONS DEPARTMENT With respect to qualification of technical personnel, the Director of the Safety Regulations Department is responsible ensuring that the technical personnel are properly qualified for the tasks they are assigned to do, including: Hire highly qualified individuals to serve as technical personnel in the aviation oversight programmes Provision of leadership and direction to support the Safety Regulations Department qualification programme. Ensure the development of a highly skilled and qualified work force. Ensure that an on-going OJT programme is being administered in each Division/Section. Hold supervisors and managers accountable for ensuring that employee work assignments and schedules allow for sufficient time for employees to fully participate in and complete training requirements SAFETY PROGRAMME COORDINATOR With respect to qualification of technical personnel, the Safety Programme Coordinator is responsible for on-going quality assurance of CAA functions, including the provision and quality of training. This will include: Ensure that the technical personnel qualification programme is effectively and efficiently managed, and complies with all policy requirements. Provisions for evaluation of any locally arranged and conducted training. Review the inspector training programme to ensure it is meeting national objectives, ICAO requirements, and international obligations. Draft_CAATraining Program Manual 15

16 Provisions for periodic review of training courses to ensure that the content remains current with respect to job tasks, knowledge, skills and inspector performance requirements. Annual review of the training plan for each inspector determines completion and future training needs MANAGERS & SUPERVISORS With respect to qualification of technical personnel, managers and supervisors play a key role in assessing gaps between oversight obligations/responsibilities and actual workforce skills, identifying developmental needs, prioritizing training needs, certifying the accomplishment of learning objectives and fostering on-the-job development. This will include: Ensure that employee work assignments and schedules allow sufficient time for employees to fully participate in and complete training requirements. Notify CAA Director regarding changes in training requirements, specify new training needs not previously identified, and relinquish training resources that no longer apply. Foster a work environment conducive to the success of the training programme. Communicate regularly with employees regarding the status of training requirements and employee progress in meeting requirements. Arrange for formal training courses that are required for each inspector. Schedule On-the-Job-training events. Logistics associated with training events. Ensure the conduct on-the-job-training events. Advice the CAA Director when training has been completed. If applicable, update the CAA computer database for each qualification and training event TECHNICAL &PARA-TECHNICAL PERSONNEL With respect to qualification of technical personnel, the individual employee must take a proactive role in ensuring that they are qualified for the job tasks that they are to perform. This will included: Note: Collaborate with management to identify personal training needs. Communicate with the immediate supervisor and peers to plan training activities. Actively participate in training activities. Review personal training records and documentation to ensure that it is up-todate. Provide feedback and evaluation regarding the effectiveness of the training programme. Draft_CAATraining Program Manual 16

17 Technical personnel must recognize and take advantage of opportunities, whether on the job, outside of work, or in formal training, to develop expertise required by changing job requirements. ***** Draft_CAATraining Program Manual 17

18 Chapter 3 Records of Qualification of Technical Employees This chapter provides guidance for the collection and maintenance of qualification records for technical and para-technical employees of the Safety Regulations Department. 3.1 IMPORTANCE OF QUALIFICATION RECORDS INTERNATIONAL EVENTS LEAD BACK TO THE RECORDS A. The technical decisions made by qualified inspectors must be based on international standards and relevant practices. For example, aviation safety inspectors that authorize special approvals for aviation operators can have far-reaching effects in today s world. With today s reliability and capability, an aircraft can takeoff and in less than 20 hours be involved in an incident or accident in another country all over the world. B. In the example above, the accident investigators will want to know that the relevant international standards and safety practices were applied when the decisions were made to grant the technical approvals to the operator. The investigation of that accident or incident will ultimately lead back to the operator s civil aviation authorities and the technical approvals that were granted to organizations and individuals by the CAA. They will want to see the records of the approvals and what technical aviation safety specialists were involved in the process and decisions associated with those approvals. They will eventually want to establish that the technical specialists involved in the decisions were qualified to make those decisions. The logical place for them to look for those qualifications is in the personnel records maintained by the Safety Regulations Department NO RECORD NOT QUALIFIED The concept of no record no qualification will apply. It is a concept that is applied across the aviation world. Records are a key component on which auditors rely to decide if an: A. Aircraft was airworthy; B. Individual was qualified to perform the tasks authorized by a PEL license; C. Organization or individual was properly evaluated before the issuance of an operating certificate or license; or D. The technical inspector recommending the approvals and authorization was qualified to make the technical decisions to grant the approval for a special operation CURRENT & QUALIFIED A. As previously stated in this manual, the inspector must be qualified and current to perform the task to which he is assigned: Qualified means the inspector has training or previous experience that relates to the task that is assigned. Draft_CAATraining Program Manual 18

19 Current means that the inspector has recent training or experience that directly related to the newest methods for the task that is assigned. B. Any determination of the qualifications of the inspector will be based on an assessment of his experience, formal training, OJT training or the fact that the task has direct positive transfer of methodology from similar or related tasks. Note: A qualified technical inspector may make a reliable technical decision of the acceptability of evaluation or inspection QUALIFICATION TAKES TIME & MONEY A. The qualification of technical inspectors is a multi-level process. These persons are hired because they possess a minimum level of overall aviation experience and demonstrated competency. But they are not yet qualified to reliably conduct the wide range of evaluations, inspections and investigations that are required of technical inspectors today. B. This qualification occurs through a series of targeted formal and on-the-job training events and variety depending on the inspector s speciality and the needs of the Safety Regulations Department. Some qualification will include targeted experiences, such as time spent shadowing a qualified inspector. C. Each inspector should receive baseline training intended for all inspectors and baseline training appropriate to their technical speciality. But eventually, time and money will dictate that one, or only a few, inspectors may receive the necessary level of expertise to perform a certain evaluation, inspection, certification or investigation. D. It is essential to ensure that the Safety Regulations Department has qualified technical experts to undertake the certification processes and make the technical decisions that are required to approve State organizations and individuals. The qualification process for each inspector will require significant time and money. Notes: 1. All of these experiences (training courses, OJT training, shadowing experiences, etc.) should be carefully documented in the employee s qualification records. 2. Inspector qualification records represent signification expenditure; it is imperative that the CAA records be complete, up-to-date and retained in a safe place. Draft_CAATraining Program Manual 19

20 3.2 RECORD-KEEPING POLICIES COMPLETION AND RETENTION OF RECORDS A. The Directors are responsible for ensuring that the qualification records of the technical employees in their Division are complete, up-to-date ad retained in a safe place. B. The Records Person will be responsible for control and retention of these records. C. The Records Person may allow a technical employee to review his official qualification files with the stipulation that the employee may not leave the immediate location of the Secretary. Note: Should any employee move to a different technical specialty, his qualification record will be immediately transferred to the new Director EACH TECHNICAL EMPLOYEE IS ALSO RESPONSIBLE A. Each technical employee shall make at least one Action record for each day of training to indicate the training received or conducted. B. After completion of a training course, seminar or specific OJT qualification, the technical employee will ensure that the proof of completion (certificate or OJT record) a record of the completion is contained in his official qualification file. C. Each technical employee is also responsible for periodically ensuring that his or her official qualification record correctly reflect his experience, formal training, OJT training and other qualifying events and seminars SECURE FILING AREA The CAA will have a secure, locking filing cabinet or room with access limited only to the Directors and the assigned records person for the purpose of retaining the official qualification files of the assigned technical employees. Draft_CAATraining Program Manual 20

21 3.3 CONTENTS OF THE EMPLOYEE S QUALIFICATION FILE The hard-copy qualification file of a technical employee shall contain at least: The employee s up-to-date personal information; The position assignments for which the technical employee is qualified; If appropriate to the technical specialty, copies of the licenses and certificates that are pertinent to the employee s technical qualifications; The employee s resume of pertinent aviation experience before employment with the CAA; The employee s resume of pertinent aviation safety inspector assignments and special projects (after employment with the State government); A copy of the completion and/or graduation certificates issued after the formal training; A listing of all OJT qualification accomplished; A copy of the current training plan that has been developed and provided to the employee. Draft_CAATraining Program Manual 21

22 3.4 PERTINENT PRE-EMPLOYMENT QUALIFICATION EXPERIENCE A. Each technical person employed as a technical inspector is required to have a minimum number of years experience in the aviation industry. A. A further breakdown of the employee s aviation experience by specific work experiences demonstrates specialized technical background that may be considered by the CAA management for job assignments. B. The technical employee shall provide to the CAA, a resume of all pertinent aviation experience before employment as an aviation safety inspector, separating the previous experience by dates and job assignments. C. The pre-employment resume of the technical employee will be edited to develop a standardized document presentation for the purpose of insertion in the employee s official qualification file. D. The Records Person will insert this resume in the employee s official qualification file and into the computer data base CAA Employee Qualification record FORMAL TRAINING A. Pertinent formal training before employment with the CAA may be considered by the management when making job assignments involving evaluation and inspection. B. The technical employee shall provide all pertinent formal training course completion certificates or other proof of completion, including the dates, course titles and training institutions. C. The CAA Director will make a determination which formal training courses may be inserted into the employee s official qualification file. D. These formal training courses will be inserted into the employee s Qualification Record by the assigned Records Person. E. The Records Person will insert the completion certificates in the employee s official qualification file LICENSES & CERTIFICATES A. Pertinent licenses and certificates held by the technical employee may be considered by the management when making job or training assignments. B. The technical employee shall provide copies of all pertinent licenses and certificates. C. The Records Person will insert these licenses and certificates in the employee s official qualification file AIRCRAFT QUALIFICATION A. All of the technical employee s aircraft qualification training and ratings may be considered by the CAA management when making job or training assignments. B. The technical employee shall provide all evidence of aircraft qualification and flight experience. C. All proof of qualification or training for aircraft qualification shall be entered into the employee s CAA data base Qualification Record by the assigned Records Person. Draft_CAATraining Program Manual 22

23 3.5 PERTINENT AFTER-EMPLOYMENT QUALIFICATION EXPERIENCE A. The technical employee shall provide to the CAA, a resume of all job assignments after employment as an aviation safety inspector, separating the experience by dates and job assignments. B. The technical employee shall review and edit their after-employment resume at least once in every 12 calendar months. C. The after-employment resume of the technical employee will be edited to develop a standardized document presentation for the purpose of insertion in the employee s official qualification file. D. The Records Person will insert this resume in the employee s official qualification file and in the CAA Employee Qualification Record FORMAL TRAINING A. Pertinent formal training after employment with the CAA may be considered by the management when making job assignments involving evaluation and inspection. B. The technical employee shall provide all pertinent formal training course completion certificates or other proof of completion, including the dates, course titles and training institutions. C. These formal training courses will be inserted into the employee s Qualification Record by the assigned Records Person. D. The Records Person will insert the completion certificates in the employee s official qualification file SEMINARS & OTHER TECHNICAL BRIEFINGS Technically pertinent seminars and briefings shall be treated as formal training for the purpose of the technical employee s Qualification Record LICENSES & CERTIFICATES A. The receipt or upgrade of a technical employee s licenses and certificates may be considered by the management when making job or training assignments. B. The technical employee shall provide copies of all licenses and certificates that have been upgraded to the Records Person. C. The Records Person will insert these update the copies of licenses and certificates in the employee s official qualification file AIRCRAFT QUALIFICATION A. All of the technical employee s aircraft qualification training and ratings may be considered by the CAA management when making job or training assignments. B. The technical employee shall provide an update of the aircraft qualification and flight experiences in the past 12 calendar months. C. All proof of aircraft qualification or training shall be entered into the employee s Qualification Record by the assigned Records Person. Draft_CAATraining Program Manual 23

24 3.6 COLLECTION & RETENTION OF FORMAL TRAINING RECORDS IMPORTANT RECORDS A. The technical employee s qualification file is the most important record for establishing the validity of the technical decisions made by that employee and the Authority. B. Both the Authority management and the technical employee are responsible for the completeness and accuracy of these records. C. It is critical that these records be kept secure at all times INCLUDE ALL TRAINING PRIOR TO EMPLOYMENT A. All formal records of industry training in aviation related subjects that the inspector can provide at initial hiring should verified and entered into the CAA Employee Qualification database. These records should include, at a minimum: All formal training necessary to initially qualify in an aviation position with industry; All formal training necessary to maintain currency for an aviation position; All formal seminars attended by the inspector while in an aviation position. B. A paper copy of this documentation should be archived for at least 36 calendar months. Note: The archiving is necessary to establish the credibility of the computer record-keeping system. Early in any such programme, auditors will question the validity and want to compare the computer records with the paper records INCLUDE ALL TRAINING BEFORE A. All aviation-technical formal training records after employment as an inspector, but prior to the use of database, should be verified and entered into the Qualification database. This will ensure that the Authority has a complete picture of the inspector s formal training. B. A paper copy of this documentation should be archived for at least 36 calendar months CONTINUE TO UPDATE THE FORMAL TRAINING RECORDS A. It is critical that the CAA Employee Qualification database be updated to reflect the formal training being received by the inspector. B. The CAA Action database should be updated daily by the inspector when he is in the formal training (See Chapter 04 of the Database Instructions Manual). By making these entries the inspector is verifying their attendance and the completion of the training. C. Upon making that last CAA Actions record for the training, the inspector should his supervisor and assigned Data Quality Coordinator of the completion. D. It is important to ensure that a copy of the training completion certificate issued by the training organization be provided to the supervisor as soon as possible after the training. E. The supervisor will review the completion document issued by the training institution and authorize the assigned Records Person to add the formal course to the employee s CAA Employee Qualification Record. Draft_CAATraining Program Manual 24

25 3.6.5 PRINT OUT A PAPER SUMMARY COPY A. As the employee s database record is updated, a new Qualification Comprehensive Report for the employee will be printed out for insertion in the CAA hard-copy qualification file for that employee. B. It is good practice to retain the last two copies of the Qualification Comprehensive Report.(the most recent summary and the last superseded summary) for that employee. This practice is especially helpful when dealing with auditors. ***** Draft_CAATraining Program Manual 25

26 Chapter 4 Formal Training: General This chapter provides guidance for the: Initial qualification training technical personnel as aviation safety inspectors, and Continuing qualification to maintain an equivalent level of technical expertise with the aviation industry and civil aviation safety standards. 4.1 GENERAL POLICIES The training requirements for qualification of paratechnical personnel employed to support the CAA technical functions are also included in this chapter. A. It is the policy of the Safety Regulations Department that all inspectors should be qualified by training or experience to conduct the inspections, evaluations and investigations assigned to this office. B. The inspectors of the CAA or its designees will be technically qualified on a parallel basis to the persons in the aviation industry that they are assigned to regulate. C. No inspector will be obligated to conduct an inspection, evaluation or approval unless that person believes they are technically or otherwise qualified to undertake. D. No person will be assigned to conduct a task unsupervised unless management believes that person to be qualified by experience, training or applying positive transfer of knowledge or experience. E. All formal training applicable to the qualifications of an inspector, whether previous to or after employment shall be recorded in the Qualification database. Draft_CAATraining Program Manual 26

27 4.2 TYPES AND PRIORITIES OF TRAINING TYPES OF TRAINING Inspectors will be given a variety of training that will include: Formal In-house core training; Inspector initial training; Structured on-the-job-training (OJT); Initial and recurrent aircraft-specific training; Industry technical training courses and seminars; Inspector Training through other civil aviation authorities PRIORITIES A. The priority of the types of training and specific courses is as follows: 1. Core Curriculums Training that is designated as core training will be accomplished during the first 12 months of the inspector s tenure with the CAA. 2. Priority 1 - Training that is necessary to ensure that the CAA has an inspector qualified to make or supervise the accomplishment of certification evaluations and approvals. 3. Priority 2 - Training that will provide the CAA with redundant capability to perform necessary certification evaluations, investigations and approvals or necessary to maintain inspector qualification levels on par with the existing aviation industry. 4. Priority 3 - Training that will enhance the level of inspector qualification or management abilities. B. Minimum Annual Training. After initial qualification, the CAA will budget for each inspector on an annual basis: One Priority 1 training course and Two Priority 1 training courses One Priority 2 training course OR and One Priority 2 training course. One Priority 3 training course Draft_CAATraining Program Manual 27

28 4.3 FORMAL IN-HOUSE INITIAL TRAINING This formal training is a requirement for all full-time CAA personnel. A. The CAA will conduct in-house training courses through contracted sources. B. These courses will consist of a formal review of the Civil Aviation Regulations and CAA technical guidance materials. C. A formal completion certificate will be issued to any inspector or paratechnical person that: (1) Attends at least 85% of the hours allotted to each training course; and a copy of that certificate will be included in the CAA s qualification file for the employee. (2) Completes the exercises, tests and evaluations included in the course in a satisfactory manner. Draft_CAATraining Program Manual 28

29 4.4 STRUCTURED INITIAL ON-THE-JOB TRAINING All technical inspectors and paratechnical persons will be included in a formal OJT programme that is tracked and signed off by specific job task. The specifics of that OJT programme are included in the following chapter. 1. Where possible, OJT for specific tasks will occur following the formal training that is relevant to the particular job task. 2. The implementation of the OJT programme and the sign-off for an individual task is considered a baseline requirement before the unsupervised performance of that task by an inspector or paratechnical person. 3. As an inspector has completed OJT on a specific task and is signed off by the inspector, he/she is considered to be qualified to perform the task. Draft_CAATraining Program Manual 29

30 4.5 INITIAL TASK-SPECIFIC INDUSTRY TRAINING A. The CAA must also expand their ability to monitor air operators by qualifying their inspectors as the organizations certificated by the CAA expand the complexity of their operations, B. Because the organizations must train and qualify their personnel, the CAA has many initial opportunities to upgrade the qualifications of their technical inspectors through participation in this training and qualification. This approach to inspector qualification has the benefit of providing both upgrade training of the participating inspectors and oversight of the content and quality of the training class AIRCRAFT, POWERPLANT & COMPONENT MANUFACTURERS A. AOC holders expanding to new aircraft, powerplants and/or components will be contracting for initial training from the manufacturers. It is imperative that the AOC holders understand that, for that equipment and training to be acceptable, the CAA must be provided to the opportunity to have inspectors monitor and/or participate in the training. B. Maintaining and upgrading the qualifications of the CAA inspectors to provide safety oversight for the complexity of the operator s operation is critical to the acceptance and credibility of the AOC holder s international operations. C. Where the CAA does not have an inspector qualified for the specific aircraft, powerplant or component to be used by the operator, an inspector will be included in the formal training on a Priority 1 basis. Otherwise, attendance in this training will be on a Priority 2 basis. D. Those CAA persons attending for the purpose of upgrading their qualifications or establishing initial qualification must be provided a formal certificate upon completion TRAINING ORGANIZATIONS A. When the initial aircraft, powerplant, component or task training is contracted by the AOC holder with a training organization, attendance by the CAA inspectors for the purpose of upgrading or establishing initial qualification or oversight of the training will be treated. B. Those CAA persons attending for the purpose of upgrading their qualifications or establishing initial qualification must be provided a formal certificate upon completion APPROVED AVIATION ORGANIZATIONS A. Training provided directly by the instructors of the operators and organizations certificated or licensed by the CAA is a primary source for expanding the knowledge and experience of the CAA technical personnel. B. It is unusual to have qualified inspectors with sufficient time to monitor an entire course of training. But management should make every effort to round-out the knowledge and experience of the inspectors with the miscellaneous training that is routinely occurring at any good aviation organization. C. These organizations should be required to advise the CAA when giving training of any type. This provides the CAA opportunities for surveillance and consideration of the training for any inspectors needing specialization Specialized Operations Training Draft_CAATraining Program Manual 30

31 A. The following list of training courses is provided to demonstrate the types of training that are included in this category: Cabin crew training Emergency equipment training and drills Flight dispatcher training Load controller training Performance based navigation training International operations training Crew resource management training Threat and error assessment Security training B. The CAA should have inspector qualification records demonstrating that there is, on staff, at least one inspector that has completed one or more of these training courses in the last 5 years: Having a qualified inspector for each of these operator training courses should be considered a Priority 1 training objective Notes: In the first year of inspector qualification, this type of training should be treated as Priority 1. - Inspectors monitoring ground training for qualifying knowledge are cautioned to conduct themselves as a student rather than a qualified inspector. - The instructor must be allowed to conduct the training without inspector input Monitoring Flight Training A. The CAA has a requirement to monitor a sample of the flight training and other pilot qualification activities. This gives the Director an opportunity to have a qualifying operations inspector to observe flight training and checking as it is being administered by the instructors of the certificated organization. B. This type of activity should be treated as Priority 1 if the operations inspector is: - Not yet signed off for evaluation or inspection of these activities. - Preparing to attend formal qualification training for the specific aircraft. C. For other technical specialties, the type of monitoring should be Priority 3, and used primarily for the purpose of familiarizing technical personnel with the specific flight deck and forward observer position. Notes: - Inspectors monitoring flight training for qualifying experience are cautioned to conduct themselves as a student rather than a qualified inspector. - The instructor must be allowed to conduct the training without inspector input Flight Simulation Programmes A. The CAA has a requirement to monitor flight simulation training and qualification programmes, especially those that lead to qualification of crew members and/or demonstrations for the purpose of certification. Inspectors assigned to evaluation and Draft_CAATraining Program Manual 31

32 inspect these demonstrations should receive sufficient hands-on experience with the flight simulation training device and the programme. B. This type of hands-on participation should be treated as a Priority 1 training objective, if the operations inspector is: - To be assigned responsibilities involving the direct conduct of, and/or monitoring, of pilot qualification events. - Preparing to attend formal training for the specific type of qualification programme NEW CONCEPTS & TECHNOLOGIES A. Upgrading knowledge, skill and experience of CAA technical personnel with new concepts and technologies as these are incorporated into the international aviation environment is a CAA management responsibility. B. One or more of the CAA technical personnel will encouraged to attend seminars and formal training in these new technologies. C. This training will be treated as Priority 3 training, unless a State operator will be implementing the technology. In that case, having at least one inspector qualified to perform the necessary evaluations and inspections will be treated as Priority INSPECTOR-IDENTIFIED TRAINING COURSES & SEMINARS A. The CAA actively supports the participation of its inspectors in industry courses and seminars to maintain and enhance their qualifications. - It is the inspectors responsibility to submit a written request for any training course that are either necessary or could enhance their qualifications. - Those courses or seminars that can be substantiated to have immediate benefit for improvement of the CAA s capability and credibility will be scheduled as Priority 2. - Those determined to enhance the qualifications of the inspector, but not immediate benefit to the CAA will be scheduled on a Priority 3 basis. B. Those industry training courses that are critical to CAA responsibilities will be authorized on a Priority 1 basis are: - Risk Analysis and mitigation - Safety management systems - Dangerous goods training - Accident Prevention - Transportation of Dangerous Goods Notes: - The CAA Director will maintain a list of the inspector-identified courses/seminars and their training priority. - Those inspectors that have documentation showing previous completion of any of these training courses as an aircrew member will not be required to repeat this training. Draft_CAATraining Program Manual 32

33 4.6 INITIAL AIRCRAFT TYPE-SPECIFIC QUALIFICATIONS OPERATIONS INSPECTORS A. For turbojet or large aircraft, at least one operations inspector involved in airman or organization certification will receive initial aircraft-specific qualification training on a Priority 1 basis. - Aircraft-specific qualification of a second inspector will be Priority 2. - Aircraft-specific qualification of a third inspector on the aircraft will be Priority 3. B. When an AOC holder elects to add a new turbojet or turboprop aircraft to their AOC, that operator will be required to underwrite the aircraft-specific qualification of one operations inspector before the CAA will approve the AOC holder s proposed initial training. C. For non-turbojet, general aviation aircraft, each operations inspector with assignments in these types of aircraft should be qualified to do inspection and airman certification tasks in at least one type of single engine aircraft, one reciprocating multi-engine aircraft and one turboprop aircraft. Notes: - This requirement must be met if that aircraft is operated by an AOC holder and there is no other inspector that has completed initial qualification for that specific type of aircraft AIRWORTHINESS INSPECTORS A. For turbojet, turboprop or large aircraft, one airworthiness inspector will receive initial aircraft-specific or component-specific systems maintenance qualification training on a Priority 1 basis. Qualification of a second inspector on the same aircraft will be Priority 2. Qualification of a third inspector on an aircraft will be Priority 3. B. When an AOC holder elects to add a new turbojet or turboprop aircraft to an AOC holder, that operator will be required to underwrite the qualification of one airworthiness inspector in the aircraft and the special equipment prior to approving the AOC holder s maintenance programme and minimum equipment list. Note: This requirement must be met if that aircraft is operated by an AOC holder and there is no other inspector that has completed initial qualification for that specific type of aircraft. Draft_CAATraining Program Manual 33

34 4.7 RECURRENT AIRCRAFT TRAINING OPERATIONS INSPECTORS A. The CAA will maintain at least one inspector qualified and current for airman certification tasks in every large turbojet or turboprop aircraft operated by an AOC holder on a Priority 1 basis. This qualification will consist of a recurrent period each year and continuing simulator qualification. This continuing qualification will be met by a 4-hour events-based simulator period for the aircraft type each quarter. For the inspector maintaining qualification in two of these aircraft, he/she must receive two simulator periods per year in the aircraft type and the annual formal recurrent for those aircraft. B. Each inspector assigned to general aviation airman certification tasks must maintain landing and instrument currency in at least one type of small multi-engine aircraft on a continuing basis when performing these tasks. Inspectors assigned to perform airman certification tasks in small turboprop aircraft of similar type must maintain landing and instrument currency in at least one variant in order to perform the tasks. The training necessary to this qualification will be treated on a Priority 1 basis. Note: Inspectors not maintaining training qualification in accordance with this guidance will not be assigned to airman certification tasks or the supervision of check airman or examiners AIRWORTHINESS INSPECTORS The CAA will maintain at least one inspector qualified on the maintenance requirements of each type of large aircraft operated by the AOC holders on a Priority 1 basis. Draft_CAATraining Program Manual 34

35 4.8 TRAINING THROUGH OTHER CIVIL AVIATION AUTHORITIES ACCIDENT INVESTIGATION A. The accident investigation training provided by the United States National Transportation Safety Board is normally Priority 2. B. The CAA has a goal of maintaining at least one operations and airworthiness inspectors that has completed this training. In pursuit of that goal, this training will be Priority INTERNATIONAL AOC CERTIFICATION A. The CAA has determined that the ICAO-endorsed Government Safety Inspector courses may be used to complete certain core training requirements. B. These courses include: - Operations Inspector; - Airworthiness Inspector; and - Personnel Licensing. C. The primary benefits of these courses are interaction with other civil aviation inspectors, a review of ICAO Annex 6 to the foreign model regulations, a comparison of the model AOC certification system and interaction with foreign training inspectors OTHER DESIRED TRAINING The CAA has also identified courses as being Priority 3 for inspectors: - Air Taxis / Private Operator Certification (Operations/Airworthiness) - Pilot Flight Testing - Compliance and Enforcement. Draft_CAATraining Program Manual 35

36 4.9 COURSES & SEMINARS BY INTERNATIONAL ORGANIZATIONS The CAA has also identified the following training seminars/courses as Priority 1 to maintain at least one inspector with background in these subjects. For other inspectors this training will be treated as Priority 2. - IATA Dangerous Goods Training - IATA Civil Aviation Safety Oversight - ICAO AOC Certification. Draft_CAATraining Program Manual 36

37 ANNEX TITLE Body text Body text *** End of the document *** Draft_CAATraining Program Manual 37

38 APPENDIX 4-A _CAA IN-HOUSE FORMAL TRAINING COURSES The CAA should maintain the capability to conduct these in-house formal training courses as preludes to the conduct of OJT task qualification. Referred hours are informative. ALL TECHNICAL EMPLOYEES New Employee Orientation (16 hours) Database Tracking & Reporting (24 hours) Overview of Safety Oversight Concepts(12 hours) Resolution of Safety Concerns (Administrative Procedures) (6 hours) Resolution of Safety Concerns (Enforcement Procedures) (18 hours) Generic Certification Planning & Processing (16 hours) Personnel Licensing through Validation (24 hours) Dangerous Goods Inspections (24 hours) OPERATIONS INSPECTORS Regulations Indoctrination (Operations Inspectors) (40 hours) Operations Inspection Methods & Techniques (24 hours) Operations Evaluations & Approvals (56 hours) AOC Certification & Administration (Operations) (24 hours) ATO Certification & Administration (Operations) (12 hours) Aerial Work Certification & Administration (Operations) (16 hours) Supervision of Operations Designees (16 hours) PEL Skill Testing Procedures (Operations) (24 hours) Aircraft Incident Investigation (Operations) (16 hours) Aircraft Accident Investigation (Operations) (24 hours) Special Operations Approvals (Operations) (24 hours) Safety Management & Quality Programmes (Operations) (16 hours) Foreign Air Operator Oversight (Operations) (12 hours) Operations Cabin Safety Specialization (24 hours) Operations Flight Dispatch Specialization (24 hours) AIRWORTHINESS INSPECTORS Regulations Indoctrination (Airworthiness Inspectors) (24 hours) Draft_CAATraining Program Manual 38

39 AOC Inspection Methods & Techniques (Airworthiness) (18 hours) AOC Evaluations & Approvals (Airworthiness) (18 hours) AOC Certification & Administration (Airworthiness) ATO Certification & Administration (Airworthiness) Aerial Work Certification & Administration (Airworthiness) Supervision of Airworthiness Designees (18 hours) PEL Skill Testing (Maintenance) (16 hours) Aircraft Incident Investigation (Airworthiness) (16 hours) Aircraft Accident Investigation (Airworthiness) (24 hours) Special Operations Approvals (Maintenance Inspectors) (24 hours) Safety Management & Quality Programmes (Airworthiness) (16 hours) Foreign Air Operator Oversight (Airworthiness) (12 hours) Aircraft Certification (12 hours) AMO Certification & Administration (12 hours) Special Operations Approvals (Avionics Inspectors) LICENSING OFFICER TRAINING Regulations Indoctrination (for Licensing Officers (24 hours) Personnel Licensing Concepts & Processes (16 hours) Administrative Processing of Designated Representatives (8 hours) Draft_CAATraining Program Manual 39

40 APPENDIX 4-B _NEW HIRE ORIENTATION CHECKLIST The following checklist will be used to ensure completion of the new-hire orientation of the apprentice inspector: 1 FACILITY & SECURITY Trainer Date Introduction to Building Security procedures and personnel Ensure that employee is issued CAABuildingPass Familiarization with CAA Headquarters, layout and briefing on building facilities Familiarization with fire alarm/routes/exits/doors 2 ORGANIZATION & MANAGEMENT Orientation to CAA and CAA organization chart Orientation to executive and parlimentary relationship affecting the CAA Introduction to Director-General Introduction to Director, Safety Regulations Introductions to Deputy Directors, Safety Regulations Introduction to Safety Programme Coordinator 3 EMPLOYEE COMPENSATION & BENEFITS Introduction to administrative personnel in Human Resources Introduction to administrative personnel in Budget (Payroll) Orientation to compensation and advancement Orientation to benefits 4 DUTIES & RESPONSIBILITIES Role within CAA (Briefing using appropriate technical terms of reference in CAA Organization manual) Assigned responsibilities (Briefing using appropriate technical terms of reference in CAA Organization manual) Orientation to procedures for interfacing with other Inspectors/other Institutions 5 DELEGATION OF AUTHORITY Review terms of reference regarding delegation of authority as outlined in CAA Organization Manual for applicable position. Review responsibilities and minimum requirements for issue of Inspector's Credentials Ensure that employee has CAA identification card / airport access badge 6 EMPLOYEE ETHICS Draft_CAATraining Program Manual 40

41 Review the CAA written policies for Employee Behaviour and Ethics Clarify the concept of conflict of interest Clarify the concept of party to a violation Clarify the concept of harassment 7 CONDUCT & DISCIPLINE Review of the example conduct that may result in discipline measures Review of the types of disciplines that may result from unsatisfactory conduct 8 ATTENDANCE & LEAVE POLICY Review of work attendance policies & procedures Review of leave (from work) policies & procedures Orientation to leave application form completion, submission and approval 9 TRAVEL POLICIES & PROCEDURES Review of travel policies & procedures Orientation to travel form completion, submission and approval 10 TELEPHONE / INTERNET PROCEDURES Orientation to the CAA telephone listings, such as: - Emergency response checklist - Employee recall list - Telephone standby list - Accident Go-Team list Orientation to use of CAA telephone system Use of Intranet & Internet for locating telephone numbers Policy regarding use of cell phones Policy regarding use of other phone methods (such as Skype, Messenger) Policy regarding accepting Collect calls Policy regarding calls from media (reporters) 11 CORRESPONDENCE PROCEDURES Introductions to Para-Technical support personnel Orientation to formal correspondence requirements and procedures Orientation to informal correspondence requirements and procedures Orientation to required internal coordination procedures Assignment of employee official address Orientation to procedures Draft_CAATraining Program Manual 41

42 Orientation to Fax procedures 12 FILING SYSTEM PROCEDURES Policies regarding security of confidential files and documents Location of CAA/Division/Section files Orientation to routing symbols and handling Electronic filing of documents on the shared drive 13 COMPUTER SYSTEM Introduction to the Computer Administrator Review the CAA computer systems and shared access Review the CAA shared access and databases Review the CAA shared access and databases 14 COMPUTER PROCEDURES Enter employee as user of the CAA Database Access to and Home Page orientation in Database Introduction to viewing of records in the Database Introduction to Database Standard Reports 15 EMPLOYEE QUALIFICATION RECORD Enter a Primary Records for the employee in CAA Employee Qualification database Enter initial Position Qualification assigned to employee Enter all pertinent employee Contact Information Enter all pertinent technical licenses held by the employee into the Qualification database Enter all aircraft qualifications (pilot or mechanic) that employee has at the time of employment Enter all pertinent formal training courses in the Qualification database. (Including this New Hire Orientation). Enter in the Qualification Resume all pertinent jobs previously held by the employee Print hard-copy of the employee s Qualification Comprehensive Report and provide to the employee Emphasize the employee s responsibility to monitor the status and correctness of his Qualification Record 16 EMPLOYEE TRAINING PLAN Brief the employee on the baseline CAA training that must be accomplished Draft_CAATraining Program Manual 42

43 Upload a Baseline Training Plan for employee Print hard-copy of employee s training plan and provide to the employee Emphasize the employee s responsibility to complete the baseline formal and OJT training requirements Emphasize the employee s responsibility to monitor the status of his training plan in the Action database Emphasize the employee s responsibility to report completion of each requirement to the assigned manager ***** Draft_CAATraining Program Manual 43

44 Chapter 5 On-The-Job Training & Qualification This chapter describes the OJT programme methodology that should be applied by the Safety Regulations Department for the continuing qualification of its inspectors. 5.1 GENERAL BACKGROUND A. The primary objective of the first cadre of inspectors to progress through the training was to qualify aviation operations and airworthiness inspectors for immediate assignment to the international air operators. B. Baseline OJT programmes were developed specifically for those inspectors qualification. These programmes have been adopted as the initial OJT training plans for the CAA inspectors GENERAL POLICIES A. The baseline OJT programmes contained in appendices to this chapter shall be the focus of future new-hire airline inspector qualification. B. Revisions to the baseline programmes will be permitted with the approval of the CAA Director. C. All OJT training will be recorded in the CAA Action database by the inspectors and their instructors. D. All OJT completion shall be recorded in the Qualification Record database. E. Baseline OJT programmes shall be established for all other technical specialties. Draft_CAATraining Program Manual 44

45 5.2 OJT CONFIGURATION TASK STRUCTURE AND ASSIGNMENT A. The OJT process will introduce tasks that are categorized first by: - Job specialty (e.g., Operations Inspector, Avionics Inspector); - Duty (e.g. Administration, Inspection, Safety Issue Resolution, Investigation, Surveillance, Evaluation, etc.); - Function (e.g., Inspect Aircraft on the Ramp, Inspect Flight Deck In-Flight, etc.). B. If any of the tasks listed, in any category, are not performed in a trainee s specific environment, they should not be included in the individual s training plan. Note: The management will decide on which tasks an employee needs training and the decision should be based on the employee s work assignment RESTRICTIONS A. Assigning a new employee an inspector s credential does not require completing all tasks in OJT. The required tasks will depend on the employee s work assignment. B. Completing OJT is not tied to promotions. There may be some tasks that an employee never has to complete because his/her work assignments do not include those tasks. Draft_CAATraining Program Manual 45

46 5.3 TRAINING STRUCTURE A. The Training Structure of the CAA OJT Programme follows a logical progression of adult learning by using 3 Levels. - Level I Knowledge - Level II Understanding - Level III Performance B. Any task assigned to a trainee will be trained to all three levels unless otherwise deemed unnecessary. This means that OJT Levels I and/or II may be credited when the trainee has completed applicable forms of training elsewhere, such as classroom training or computer-based training. Both formal training and OJT are integral parts of a welldeveloped training programme and should be scheduled to complement each other. Draft_CAATraining Program Manual 46

47 5.4 DEFINITIONS The following are definitions of terms related to the CAA OJT Programme: - OJT: OJT is a planned, structured training event conducted at a work site by an On-the- Job Training (OJT) authorized OJT instructor. This type of training provides direct experience in the work environment in which the employee is performing or will be performing on the job. - Task: A unit of work that contains logical and necessary steps in the performance of Task a job duty, typically with a defined beginning and ending. The task must produce a meaningful result. - Level I Training: Level I training is related to that body of knowledge associated with a specific job task. This knowledge is contained in orders, rules, guidance, and standards. Level I training typically involves a review of all reference materials applicable to the job tasks for which training has been identified. Level I training may be satisfied through classroom training or other delivery methods that provide the opportunity for the trainee to achieve the objectives of Level I. - Level II Training: Level II training usually involves observation of the performance of specific job tasks to achieve a level of understanding. This training typically involves the trainee observing and/or assisting the OJT instructor in the performance of those specific job tasks for which the trainee will be held accountable. Level II training may be satisfied through appropriate classroom training that provides the opportunity for the trainee to achieve the objectives of Level II. - Level III Training: Level III training involves the application of knowledge and skills to the performance of specific job tasks. Typically, the trainee performs the job task under the observation of a qualified OJT instructor. The instructor assesses the performance of the task and indicates on the trainee s OJT record when Level III performance is achieved. - Inspections: One of the most significant duties of the CAA is to conduct inspections in all areas of air transportation. The primary objective of inspection activities is to provide the CAA with accurate, real-time, comprehensive information for the evaluation of the safety status of the air transportation system. - Investigations: The means in which the CAA determines causal factors of potential or actual problem areas, and are the vehicle to effect appropriate corrective action. These work activities are generated on an as required or as discovered basis. - Certification: The certification work activities validate the competency of an air operator, air agency, or airman and their compliance with appropriate statutory and regulatory requirements prior to active performance in the aviation industry. - Administration: Those functions performed by trainees that do not fit in Inspections, Evaluations, Investigations, Certification or Resolution. For example: aviation education and promoting aviation safety to all segments of the aviation community. - OJT Record: An electronic tool that is used to record the trainee s OJT plan, progress, and completion. - Technical Division Directors: Provides supervision to subordinate employees and manages the activities of one operating unit, project, or programme area. Division Directors report to the CAA Director. - OJT Instructor: A trained employee designated to provide OJT instruction to trainees on specific tasks at Levels I, II, and III, in accordance with established procedures. OJT instructors must have been signed off as competent for the task. - Trainee: Any CAA employee receiving on-the-job training. The word employee may be used synonymously with trainee depending upon the context because all employees may receive OJT regardless of any new-hire or trainee status. Draft_CAATraining Program Manual 47

48 - Simulated Task: When a task is simulated, the environment, conditions, equipment and performance of the task must be as near the real life situation as possible. Draft_CAATraining Program Manual 48

49 5.5 ROLES AND RESPONSIBILITIES This section describes the roles and responsibilities of those involved in the CAA OJT programme CAA DIRECTOR The CAA Director is responsible for: - Implementing the provisions of the OJT Programme training requirements for all trainees for who direct supervisory oversight is provided. - Meeting their obligations as outlined in this chapter. - Ensuring that trainees begin their OJT Programme as soon as possible after their date of employment. - Forecasting and informing the CAA Director of employees OJT needs on a periodic basis so that management may determine the necessary resources for the programme. - Update the standardized, baseline tasks for each position in which each trainee will be held accountable and for which tasks will require OJT depending on his/her work assignments. - Authorizing OJT levels of credit granted to an employee. - Assuming the role of mediator and decision-maker when there are OJT problems and/or disagreements involving OJT instructors and inspector trainees. Notes: - Completion of formal training is not a prerequisite to OJT Instruction. - Credit may be given for previous training or work experience TECHNICAL DIVISION DIRECTOR The Technical Division Director shall be responsible for: - Meeting with each employee to develop an OJT Plan. - Deciding when OJT is conducted, including start and end time, as well as the amount of time required for completing OJT training on specific tasks. - Reviewing with each OJT instructor, on a regular basis, the progress of assigned trainees and initiating any corrective action necessary to improve performance and/or training deficiencies. - Attending the review meeting and if satisfied with trainee s performance, signing off that the trainee has successfully completed the tasks discussed. - Recommending to the CAA Director those experienced employees who may be qualified to serve as OJT instructors and providing feedback on OJT instructor performance evaluations, including recommending removal of authorization as an OJT instructor - Evaluating OJT instructor performance annually based on feedback from trainees and trainees performance. - Acting upon feedback from trainees concerning the OJT Programme. Either resolve the situation at their level or ensure that the information is forwarded to whoever can act on the feedback OJT INSTRUCTOR The OJT instructor shall be responsible for: - Completing their OJT training with satisfactory performance. - Obtaining authorization from the CAA Director. Draft_CAATraining Program Manual 49

50 - Ensuring that OJT instruction is consistent with applicable national regulations and practices. - Following CAA standardized procedures and methodology. - Exhibiting objective, constructive, empathetic, and other behaviours conducive to supporting all OJT trainees. - Conducting OJT according to the trainee s individual training plan as developed by the trainee and his/her Director. - Assessing the trainee level of knowledge and skill on specific tasks. - Providing structured, well-planned, and documented OJT training with stated objectives and expected levels of performance. - Communicating with Technical Director about trainee s progress. - Informing appropriate Technical Director of the trainee s progress via or other written means, indicating date of completion of OJT in specific tasks and appropriate levels. - Ensuring that the trainee has accomplished all elements of OJT instruction associated with a particular task in an acceptable manner before notifying the appropriate Technical Director that the trainee is able to perform the task as required. - Notifying the appropriate Technical Director when tasks have been completed. - Recording time spent on OJT in file and file forms Note: If the appropriate Technical Director accepts prior experience or training for any level of OJT, that person should be signed off at the accepted levels TRAINEE The trainee shall be responsible for: - Participating with the Technical Director to identify developmental needs and to plan training activities. - Requesting OJT credit from their Technical Director for prior training and/or experience. - Fulfilling their OJT requirements as established. - Participating in the feedback process to help ensure continual improvement, including feedback on the performance of the instructor. - Participating, in a constructive manner, in its own training progress reviews under this chapter and checking the accuracy of completed tasks during the review meetings. - Recording tasks and activities spent on OJT in file ADMINISTRATOR As directed by the Technical Director, the Admin Office shall be responsible for: - Entering OJT completion in the CAA database. - Updating the trainee s training plan into the CAA database. - Printing updated Qualification Record reports for the employee s paper file. Draft_CAATraining Program Manual 50

51 5.6 IMPLEMENTING AN OJT PLAN OJT instructor(s) will be assigned responsibility for completion of specific OJT tasks of the training plan SCHEDULING A. An important part of scheduling OJT is ensuring that sufficient time is allotted to allow the OJT to take place. It s also important to review the scheduling to ensure that the plan established is still reasonable. B. The trainee and OJT instructor will jointly develop a proposed schedule for providing OJT according to the trainee s approved OJT training plan. - The Technical Director will ensure that sufficient time is allotted to allow the OJT to take place. - The trainee should take initiative to ensure the planned OJT is provided as needed. - When practical, the trainee s work programme should be adjusted to accommodate the instructor s schedule. - If a scheduling conflict arises, the trainee s Technical Director will decide. C. In planning time for OJT, the following should be considered for the different levels of OJT: - Typically Level I training is mostly a self study effort on the part of the trainee with guided discussion and validation conducted by the OJT instructor afterwards. - Since Levels II and III usually involve the actual performance of the task (II performed by the Instructor and III performed by the trainee) a good general guideline is to take the normal amount of time to conduct the task and add 50% of that time to allow for instruction and questions (e.g., a normally one-hour task becomes 1.5 hours for OJT) D. As this process of scheduling OJT is continuous in nature, the schedule for delivering OJT should be updated as opportunities for OJT on a task unfold. Note: Time allowed should be factored according to the complexity of the task INSTRUCTOR PREPARATION A. An OJT instructor needs to be experienced in the task(s) they are assigned to teach to trainees. B. However, teaching something you already know quite well to someone who doesn t can force a new perspective on an old function. The instructor needs to plan each lesson carefully. C. The guidance documents that an instructor needs to prepare for and to deliver any OJT will include: - Regulations - Applicable Inspector Technical Manual(s) - Checklist and/or job aid - Advisory Circulars - ICAO Documents - Technical Library Reference Materials Draft_CAATraining Program Manual 51

52 D. With these documents the instructor will have the objectives and tips for delivering the information to the trainees. It is important for the instructor to prepare the lesson to ensure that all relevant information is included and presented in a logical order. E. Using these documents, the instructor should: - Review all reference material such as orders, inspector manual, VARs, job tasks, etc., relevant to the task as found in the job task document. - Identify and gather all needed equipment, software, and hardware. - Determine if assistance from other sources is needed regarding the task and how it should be performed. If personnel other than an authorized OJT Instructor are used as informational resources, the training should be observed by an authorized OJT instructor to ensure compliance with the training plan and other objectives contained in this chapter. - Finalize logistical arrangements for training in office or off-site. This may be dependant on what level session the instructor is preparing DELIVER THE OJT Teach the Task Depending on whether a session is for OJT Level I, II, or III, delivery can include such activities as: - Establishing a training environment; - Developing rapport with trainee; - Stating learning objectives and expected outcome of performance; - Assessing trainee s existing knowledge and skill in performing the task before the scheduled training; - Providing explanations; - Questioning to check for understanding; - Demonstrating tasks; - Allowing sufficient time for trainee to practice task; - Observing trainee performing the tasks; - Motivating trainee; - Reviewing and summarizing information; - Providing feedback and evaluating the trainee s performance; - Retraining when necessary; - Validating that training is successful Validate Trainee Achievement of Objectives At the end of a training session for any OJT level, the instructor will validate that the trainee has successfully completed that session before notifying the Technical Director that training is complete RECORD-KEEPER REQUIREMENT Draft_CAATraining Program Manual 52

53 A. The Admin Office maintains and updates official OJT records. These records track the trainee s progress in relation to the baseline requirements and his/her training plan and are updated as training is delivered. B. The CAA uses the Qualification Record database as a single tracking mechanism for OJT completion. A paper copy of the trainee s OJT progress record is maintained, but is destroyed after has been updated. C. The OJT instructor notifies the Admin Office and the trainee s Technical Director via e- mail or other informal correspondence that a trainee has completed training on a task. The notification should include: - The task trained - The level of training completed - The date that training was completed - Confirmation that the trainee successfully achieved the objectives D. The Admin Office will update the trainee s records based on information from the OJT instructor and approval of the Technical Director CONTINUING REVIEW OF OJT PROGRESS A. The purpose of the review meeting is to review the trainee s progress in their OJT training plan and discuss what should be done next. B. This review be conducted on a quarterly basis, at a minimum. C. The frequency of these reviews may be dependant upon various factors such as: - The trainee s volume of assigned OJT, - Whether the trainee or instructor is having any trouble with their OJT, or - The changing needs of the CAA require changing assignments. D. A meeting should be held between with the trainee and the Technical Director. The following areas should be discussed: - Review of OJT since last review; - Feedback on OJT by trainee, since last review; - Update of trainee s OJT plan, as needed; - Identification of next or new tasks that require training; - Identification of opportunities for OJT; - Accuracy of completed tasks. E. If the trainee provides negative feedback on the OJT instructor during this meeting, the Technical Director should meet with the OJT instructor separately and provide coaching as needed. The Technical Director (who was in the meeting) should also meet with the CAA Director to inform him/her of the negative feedback. Any decisions about whether the OJT instructor should continue in that role are determined by the CAA Director. The Technical Division Director records the date of the review meeting in the Qualification Record along with any comments if necessary. Draft_CAATraining Program Manual 53

54 5.7 APPLICATION OF THE LEVELS OF OJT THREE LEVELS OF OJT OJT is presented in three stages - or levels - of learning: - Level I is basic background and knowledge of a task. - Level II is a further understanding of the function and conduct of the task, including observation or assistance of the task being performed. - Level III is where the trainees actually perform the task themselves. These three levels provide for a progressive and structured field training experience for anyone who has a need to learn a new job task TIPS FOR PLANNING TRAINING A. The following are some tips in planning for training of any given task: - OJT training levels I and II may be covered in the same session. - OJT instructors should allow sufficient time between Levels II and II for the trainee(s) to practice the task, since they will be required to perform it on their own for Level III. - With the consent of the CAA Director and Technical Director, prior experience and completion of formal training may be credited for the first two levels of OJT. B. The guidance presented in the next three sections will be used by OJT instructors to conduct OJT in a consistent manner from task to task, and from trainee to trainee. These concepts work to: - Ensure delivery of the training at each of the three levels, - Provide a standardized way to validate learning and competency at each level, and - Allows the Technical Director to be confident to sign-off the OJT trainee completion of a task. Draft_CAATraining Program Manual 54

55 5.8 OJT METHODS - LEVEL I Level I training focus is on the knowledge required for the task. The knowledge is contained in the regulations, guidance material, implementing procedures and definitions LEVEL I PERFORMANCE OBJECTIVES Following this training, the trainee will be able to: - Identify appropriate materials associated with the task; - Define key terms and definitions associated with the task; - Describe how the task is documented; - Explain the Task Outcome(s) CONDUCTING LEVEL I OJT A. Begin by: - Putting trainee(s) at ease and establishing rapport; - Reviewing the prerequisites (if any) to determine what the trainee already knows about the task; - Review the performance objectives for the task and the purpose for Level I training. B. The accomplishment of Level I should include a review of appropriate regulations, guidance, and forms required for the task. This may be done in any of the following (or other similar) methods: (1) Have the trainee read through the materials on their own. Then you (the instructor) should review and discuss the material with the trainee prior to validating Level I completion. (2) Give the trainee the documentation for the given task and have him/her gather and research the resources and any additional more current guidance to discuss. (3) Review the guidance with the trainee and/or present to the trainee (allowing for questions, then validate Level I completion. (4) For two and more trainees at a time (with the same task), have the trainees research and review the guidance together and then review and discuss the material with the other trainees prior to validating Level I completion VALIDATING LEVEL I COMPLETION To validate Level I OJT, trainee must have an acceptable response to the following measurements (unless any item is not applicable to the task [n/a]). Objective n/a Unacceptable Acceptable Trainee can identify appropriate materials associated with the task (regulations, manuals, advisory circulars, forms, equipment, etc.) Cannot identify materials Identifies some materials Identifies most materials Identifies all materials Draft_CAATraining Program Manual 55

56 Trainee can define key terms and definitions associated with the task Trainee can describe how the task is documented Cannot define terms Cannot explain task documentation Defines some terms Explains some task documentation Defines most terms Describes most methods or forms for documentation Defines all terms Describes all methods & forms for documentation Trainee can describe how the task is initiated Cannot explain sources for initiating task Explains some sources for initiating task Explain most sources for initiating task Explains all sources for initiating task Trainee can explain the task outcome(s) (such as. certificate and/or ops/spec issuance approval/disapproval Cannot explain task outcomes Explains some possible task outcomes Explains most possible task outcomes Explains possible outcomes all task Draft_CAATraining Program Manual 56

57 5.9 OJT METHODS - LEVEL II Level II training usually includes a demonstration, by the instructor or designee, of the specific job task steps and procedures with the trainee observations and/or assistance to achieve a level of understanding LEVEL II PERFORMANCE OBJECTIVES Following this training, the trainee will be able to: - Describe the sequences of steps to accomplish the task; - Describe how appropriate materials are used to accomplish the task; - Describe interactions among other the CAA personnel required to accomplish the task; - Describe coordination with operator required to accomplish the task CONDUCTING LEVEL II OJT A. Begin by: - Gathering any materials need to perform the task. (The trainee may also do this); - Reviewing the performance objects for the task and the purpose for Level II training; - Reviewing what was covered in Level I training. B. The accomplishment of Level II should include a demonstration of the task itself. Do the following as you conduct this training: - Explain what you will be doing by briefly reviewing the task steps; - Solicit any questions about the task before you begin; - Based upon the task and the comfort level of the trainee, determine whether or not it is appropriate for the trainee to assist in the task or simply observe you doing the task; - You may also simply ask the trainee their preference assist or observe; - Be sure that the environment is conducive to learning. For example, if you are performing the task in the field, can the trainee (s) sufficiently see and hear you? - Ask the trainee for the next step(s) as you demonstrate the task; and - Ask questions about how the step is performed. C. For tasks that are largely document-based, actual demonstration may not be applicable. Therefore, Level II may be based on the review and discussion of sample or completed documentation. For example, Level II for reviewing a manual could include the trainee reviewing a manual for which a qualified technical person s has already completed a review. Then comparing the trainee s review to the qualified person s review VALIDATING LEVEL II COMPLETION To validate Level II OJT, trainee must have an acceptable response to the following measurements. Objective n/a Unacceptable Acceptable Trainee can describe the sequence of steps to Cannot describe the Describes some step Describes most step sequence Describes all step sequences Draft_CAATraining Program Manual 57

58 accomplish the task (as applicable) Trainee can describe how appropriate materials are used to accomplish the task Trainee can describe interactions among other the AUTHORITY personnel required to accomplish the task Trainee can describe coordination with operator required to accomplish task sequence steps of Cannot describe use of materials Cannot describe the interactions Cannot describe operator coordination sequence Describes some use of materials Describes some interactions Describes some operator coordination Describes most use of materials Describes most interactions accurately Describes most operator coordination accurately Describes material accurately Describes possible interactions accurately Describes operator coordination accurately all use all all Draft_CAATraining Program Manual 58

59 5.10 OJT METHODS LEVEL III Level III training includes the trainee performing the task independently and accurately under the observation of the OJT instructor. Notes: - The trainee may need more than one attempt to complete the task successfully. - After each attempt, the instructor should provide feedback and suggestions for improvement for the next time LEVEL III PERFORMANCE OBJECTIVES Following this training, the trainee will be able to: - Demonstrate sufficient knowledge to complete the task proficiently; - Complete all steps necessary to accurately complete the task; - Complete steps in the proper order (as applicable); - Perform the task without assistance; - Perform the task in a timely manner without undue hesitation CONDUCTING LEVEL III OJT A. Start in on by: - Reviewing what was covered in Level II training; - Reviewing the performance objectives for the task and the purpose for Level III training; - Ask the trainee(s) if he/she has all of the materials necessary to perform the task; - Explain expectations that the trainee will complete the task accurately and without assistance. B. Use the following observation guidelines as the trainee performs the task: - Check the steps as you observe using your checklist; - Assist only if it required as a part of the task to have a second person. Do not offer assistance; - Circle omitted or incorrect steps to address with the trainee once the task is complete; - STOP for unsafe or illegal actions; discuss them with the trainee immediately before completing the task. C. Some task may infrequently, or even never, present an opportunity for an instructor to observe a trainee perform (for example, enroute inspections or accident investigations). In cases like these, a task may be simulated with the environment conditions, equipment and performance of the task are as near the real life situation as possible. The instructor may need to develop a brief scenario to let the trainee know what they are looking for and why VALIDATING LEVEL III COMPLETION To validate Level III OJT, the instructor must be able to answer Yes to all of the following: Objective Did the trainee demonstrate sufficient knowledge to complete the task proficiently? Did the trainee complete all steps necessary to accurately complete the n/a Yes No Draft_CAATraining Program Manual 59

60 task? Were the steps completed in the proper order (if applicable)? Did the trainee perform the task without assistance? Did the trainee perform the task in a timely manner without undue hesitation? Did the trainee properly record the completion of the task in the database? ***** Draft_CAATraining Program Manual 60

61 APPENDIX 5-A _ GENERAL GUIDANCE FOR BASELINE COMPLETION This appendix applies to all baselines OJT listings in the remainder of this manual. General Guidance A. The trainee s individualized OJT plan containing these baseline tasks and any other applicable tasks will be developed by the assigned Technical Director prior to beginning the OJT. B. The trainee will successfully complete all of the baseline OJT task numbers that are not indicated as complex or unique. - Task numbers preceded by two asterisks (**) are complex, unique or require special training; not all inspectors need to be qualified; - At least one CAA inspector will be qualified in the task prior to initiating official action in that technical area. C. The OJT qualification appendices may be copied and individualized for use as an interim to-do checklist to ensure that each inspector progresses through the OJT process. - Columns are provided to record the completion (date/instructor initials) of each learning level for each task number. - The use of this copied document is not an official record. It is a convenient, informal method for the Director to follow the progress of the inspector s OJT. - The successful completion of each task must be recorded in the CAA Action database and the CAA Employee Qualification database. - Following the completion of all baseline OJT tasks, the Director will ensure that all OJT tasks are properly recorded in before destroying this informal record. ***** Draft_CAATraining Program Manual 61

62 Chapter 6 Maintenance Inspector Qualification This chapter describes the training and qualification that should be provided to the maintenance inspectors to qualify them for their duties and responsibilities for the CAA oversight programme. 6.1 FORMAL IN-HOUSE INITIAL TRAINING A. The CAA conducts a series of local formal training courses, coupled with OJT task qualifications, that is specifically targeted to provide the inspector with the necessary foundation knowledge and skill to perform the job functions of an aviation operation inspector. B. These courses will consist of a formal review of the CAA technical guidance documents, advisory circulars and forms and the applicable Regulations. See Appendix 6-A for the recommended sequencing of these in-house baseline training courses. C. These courses will be conducted by: - CAA qualified instructors; or - Contracted technical experts familiar with the CAA technical requirements. Draft_CAATraining Program Manual 62

63 6.2 STRUCTURED INITIAL ON-THE-JOB TRAINING GENERAL A. Where possible, OJT for specific tasks will occur following the formal training that is relevant to the particular job task. B. The implementation of the OJT programme and the sign-off for an individual task is considered a baseline requirement before the unsupervised performance of that task by an inspector or para-technical person. C. As an inspector has completed OJT on a specific task and is signed off by the inspector, he/she is considered to be qualified to perform the task BASELINE INITIAL OJT All inspectors will be included in a structured OJT baseline programme that is tracked and signed off by specific job task COMPREHENSIVE QUALIFICATION OJT Certain closely related job tasks will be completed as a block shortly after the inspector graduates from formal training that includes the generic knowledge and guidance for the conduct of those tasks SPECIALIZED OJT Before use in certain areas of specialization, inspectors must complete OJT in the tasks specified for the area of specialization. Draft_CAATraining Program Manual 63

64 6.3 FORMAL ICAO TRAINING A. The COSCAP GS CAA s have determined that courses administered by ICAO COSCAP programmes will be used as a baseline training programme. B. The primary benefits of these courses are interaction with other civil aviation inspectors, and a comparison of the model AOC certification and continuous surveillance system, and interaction with foreign countries. 6.4 MAINTENANCE TRAINING TECHNICAL MONITORING FOR UPGRADING QUALIFICATIONS A. Because the organizations must train and qualify their personnel, these organizations have existing approvals from the CAA. B. The CAA may choose to use their regulatory access to approved industry technical training to upgrade inspector qualifications by having the inspector attend the entire course or curriculum. This approach to inspector qualification has the benefit of providing both upgrade training of the participating inspectors and oversight of the content and quality of the training class. C. CAA management may assign inspectors to attend such courses for the purpose of upgrading or establishing initial qualification in technical areas and specializations that will broaden the CAA safety oversight capability. D. Those CAA persons attending for the purpose of upgrading their qualifications or establishing initial qualification will be provided a formal certificate issued by the CAA (or the training facility) upon completion SPECIALIZED MAINTENANCE TRAINING A. The aviation organizations are also good sources of specialized maintenance training because they are operationally forced to provide or contract for training of their personnel to provide specialized services, such as: - NDT, - Composites, - Emergency equipment installation - Fly-by-wire electronics, etc. B. Inspectors should monitor this training for content and quality, while at the same time gaining knowledge of the particulars of the specialized services. C. The CAA should have inspector qualification records demonstrating that there is, on staff, at least one inspector that has completed one or more of these training specialization courses. Having a qualified inspector for each specialized task performed by the certificated organizations should be considered a Priority 1 training objective D. The following list of training courses is provided to demonstrate other types of training that are included in this category: - AOC maintenance procedures - General maintenance standards - Aircraft type-specific training - Powerplant-specific training - Aircraft type-specific maintenance programme - Required inspection items Draft_CAATraining Program Manual 64

65 - Human factors training; - ETOPS programme training; - Maintenance controller training; - Reliability programme training. Notes: - Inspectors monitoring ground training for qualifying knowledge are cautioned to conduct themselves as a student rather than a qualified inspector. - The instructor must be allowed to conduct the training without inspector input. E. The CAA should have inspector qualification records demonstrating that there is, on staff, at least one inspector that has completed one or more of these training courses in the last 5 years; F. Having a qualified inspector for each of these operator training courses should be considered a Priority 1 training objective; in the first year of inspector qualification, this type of training should be treated as Priority 1. Draft_CAATraining Program Manual 65

66 6.5 AIRCRAFT TYPE-SPECIFIC TRAINING INITIAL QUALIFICATION A. For turbojet, turboprop or large aircraft, one airworthiness inspector will receive initial aircraft-specific or component-specific systems maintenance qualification training on a Priority 1 basis. This requirement must be met if that aircraft is operated by an AOC holder and there is no other inspector that has completed initial qualification for that specific type of aircraft. Qualification of a second inspector on the same aircraft will be Priority 2. Qualification of a third inspector on an aircraft will be Priority 3. B. When an AOC holder elects to add a new turbojet or turboprop aircraft to its AOC, that operator will be required to underwrite the qualification of one airworthiness inspector in the aircraft and the special equipment prior to approving the AOC holder s maintenance programme and minimum equipment list RECURRENT / CONTINUOUS TRAINING The CAA will maintain at least one inspector qualified on the maintenance requirements of each type of large aircraft operated by the AOC holders on a Priority 1 basis. ********** Draft_CAATraining Program Manual 66

67 APPENDIX 6-A _ BASELINE MAINTENANCE INSPECTOR LOCAL FORMAL TRAINING A. This appendix provides the time-line goals for training of newly employed aviation maintenance inspectors. B. This formal training will normally be scheduled in tandem with the actual OJT task qualification training events outlined the following appendices of this chapter. Notes: - Inspectors will not be assigned as the qualified person for a task until he has completed the local formal and OJT qualification for that task. - The number of training hours mentioned here below is to be used as an informative / recommended plan / schedule. 1. First Week of Employment It is important that a new employee complete this orientation training as soon as possible after employment. - New Employee Orientation (16 hours) 2. First 2 Months of Employment These formal courses are important for the new maintenance inspector to introduce safety oversight concepts and attain a minimum level of functional usability. - Database Tracking & Reporting (24 hours) - Overview of Safety Oversight Concepts (12 hours) - Resolution of Safety Concerns (Administrative Procedures) (16 hours) - Generic Certification Planning & Processing (16 hours) - Regulations Indoctrination (Airworthiness Inspectors) (24 hours) - AOC Inspection Methods & Techniques (Airworthiness) (18 hours) - Aircraft Certification (12 hours) 3. First 6 Months of Employment A. These local formal courses and the associated OJT task qualifications prepare the employee for the performance of a wider range of job functions in support of the CAA oversight obligations; B. The net result should be that this inspector is functional without direct supervision over the primary tasks performed by CAA maintenance inspectors. - Personnel Licensing through Validation (24 hours) - AOC Evaluations & Approvals (Airworthiness) (18 hours) - AOC Certification & Administration (Airworthiness) - Aircraft Incident Investigation (Airworthiness) (16 hours) - Aircraft Approvals Database (16 hours) Draft_CAATraining Program Manual 67

68 4. First 12 Months of Employment These local formal courses, coupled with the OJT qualification, will result in the inspector having completed the minimum local training requirements to be designated a qualified maintenance inspector. - Resolution of Safety Concerns (Enforcement Procedures) (24 hours) - Aircraft Accident Investigation (Airworthiness) (24 hours) - Safety Management & Quality Programmes (Airworthiness) (16 hours) - Foreign Air Operator Oversight (Airworthiness) (12 hours) - AMO Certification & Administration (12 hours) 5. Prior to Un-Supervised Assignment for These Duties The timing goal for completion of the following local training courses and the associated OJT task qualification is not specified because these will be scheduled according to the needs of the CAA. - Dangerous Goods Inspections (24 hours) - ATO Certification & Administration (Airworthiness) - Aerial Work Certification & Administration (Airworthiness) - Supervision of Airworthiness Designees (18 hours) - PEL Skill Testing (Maintenance) (16 hours) - Special Operations Approvals (Maintenance Inspectors) (24 hours) Draft_CAATraining Program Manual 68

69 APPENDIX 6-B _BASELINE MAINTENANCE INSPECTOR OJT PLAN This appendix provides the baseline OJT plan for new-hire airline maintenance inspectors. It should be augmented with additional OJT tasks as necessary for each individual inspector and their assigned duties and responsibilities. Notes: - The tasks are grouped according to general areas and order of introduction into the OJT process. - Within a general area, tasks are not provided in the recommended order of introduction. A. Baseline Inspection OJT Tasks The trainee should be able to demonstrate competency in the conduct of generic safety oversight inspections in order to be usable as inspectors on a basic level. N Task Description Level 1 Level 2 Level 3 1 Inspect Flight Deck Equip Functioning Inflight 2 Inspect Aircraft Cabin Enroute 3 Inspect Maintenance Programme 4 Inspect Maintenance Main Base 5 Inspect Line Station 6 Inspect Reliability Programme 7 Inspect Airworthiness Records 8 Inspect Aircraft Records 9 Inspect Airworthiness Directive Records 10 Inspect Major Repair or Modification 11 Inspect Aircraft on Ramp 12 Inspect Maintenance in Progress 13 Inspect Fuelling Facilities 14 Inspect ETOPS Programme Conformance 15 Inspect Airworthiness Reports 16 Inspect Aviation Maintenance Technician at Work 17 Inspect Aviation Repair Specialist at Work date sign date sign date sign Draft_CAATraining Program Manual 69

70 B. Baseline Administrative Resolution OJT Tasks During the conduct of inspections, the trainee will be identifying safety issues which require administrative processing to resolution. Basic competency is these tasks are important to safety oversight. SI = Safety Issue N Task Description Level 1 Level 2 Level 3 date sign date sign date sign 1 Safety Issue Resolution Process 2 SI Resolution: Counseling of Individuals 3 SI Resolution: Formal Notification & Reply 4 SI Resolution: Voluntary Disclosure 5 SI Resolution: Remedial Training 6 SI Resolution: Vary Operational Authorization 7 SI Resolution: Re-Examination of Individual 8 SI Resolution: Vary PEL License Privileges 9 SI Resolution: License/CertificateSurrender 10 SI Resolution: Cancellation of Safety Issuer 11 SI Resolution: Warning Notice 12 SI Resolution: Aircraft Condition Notice 13 SI Resolution: Prevent Flying 14 SI Resolution: Letter of Warning 15 SI Resolution: Letter of Correction C. Baseline Investigation OJT Tasks During the conduct of inspections, the trainee will also encounter situations that will require the application of investigation techniques. The trainee will be assigned the processing of at least one complete enforcement investigation during the OJT period. N Task Description Level 1 Level 2 Level 3 1 Investigation - Occurrence 2 Investigation - Enforcement 3 Compiling Items of Proof date sign date sign dat e sig n Draft_CAATraining Program Manual 70

71 4 Authoring Inspector Statement 5 Interviewing Witnesses 6 Investigation - Accident D. Baseline Personnel Licensing OJT Tasks Personnel licensing is another area where the trainee should have good transfer of learning. They should be provided opportunities to accomplish PEL tasks that require the review of a technically qualified inspector. N Task Description Level 1 Level 2 Level 3 1 Issue Aviation Maintenance Technician Licence 2 Issue Aviation Repair Specialist Licence date sign date sign date sign E. Baseline Evaluation OJT Tasks The conduct of evaluations is more complex than the simple yes/no of inspections. For evaluations, the trainee must apply knowledge, experience and qualifications to complete these evaluations. It is important that the trainee understand the need to make a conformance evaluation first, before applying technical knowledge. The trainee must demonstrate ability to conduct these baseline evaluations and apply the same techniques to variations of the type of evaluations. N Task Description Level 1 Level 2 Level 3 date sign date sign date sign 1 Evaluate Approved Maintenance Organization 2 Evaluate Maintenance Control Manual 3 Evaluate Maintenance-Critical Contracts 4 Evaluate Aircraft Lease 5 Evaluate Quality Assurance Procedures 6 Evaluate Maintenance Records Procedures 7 Evaluate Short-Term Escalation Procedures 8 Evaluate Maintenance Training Procedures 9 Evaluate Reliability Programme 10 Evaluate Minimum Equipment List 11 Evaluate Maintenance Records 12 Evaluate Weight & Balance Procedures Draft_CAATraining Program Manual 71

72 13 Evaluate Deicing Procedures 14 Evaluate ETOPS Conformance & Programme F. Baseline Aircraft Certification OJT Tasks These baseline certification tasks are meant to get the trainee involved in the processing of certifications as a body of evaluations, inspections and demonstrations. N Task Description Level 1 Level 2 Level 3 1 Issue Certificate of Airworthiness 2 Issue Special Flight Authorisation date sign date sign date sign G. Baseline Organization Certification OJT Tasks These baseline certification tasks are meant to get the trainee involved in the processing of certifications as a body of evaluations, inspections and demonstrations. N Task Description Level 1 Level 2 Level 3 1 Certification Phase 1: Pre-Application 2 Certification Phase 2: Initial Application Review 3 Certification Phase 3: Document Conformance 4 Certification Phase 4: Inspection & Demonstration 5 Certification Phase 5: Final Certification Actions 6 Evaluate Regulations Conformance (Compliance) Checklist 7 Issue Certification Documents date sign date sign date sign H. Baseline Inspector Training OJT Task The trainee must demonstrate basic competency in the ability to apply the CAA OJT training concepts in order to provide OJT training to other CAA inspectors. N Task Description Level 1 Level 2 Level 3 1 Instructor-OJT Training date sign date sign date sign ***** Draft_CAATraining Program Manual 72

73 APPENDIX 6-C _AOC CERTIFICATION: MAINTENANCE OJT QUALIFICATION The following on-the-job task qualifications must be completed for inspectors planning to perform critical certification project coordinator duties in addition to those accomplished during the baseline OJT process. The OJT task qualifications in this appendix will be accomplished following the completion of the local course: AOC Certification and Administration (Airworthiness). N Task Description Level 1 Level 2 Level 3 date sign date sign date sign 1 Certification Project Coordinator Duties 2 Certification: AOC: Large Aircraft Operator 3 Certification: AOC: Private / Air Taxi Operator 4 Add New Aircraft Type to Existing AOC 5 Add Same Aircraft Type to Existing AOC 6 Conduct Pre-Application Meeting 7 Conduct Emergency Evac Demonstration 8 Conduct Emergency Evac Demonstration 9 Conduct Demonstration Flight 10 Conduct Validation Flight 11 Prepare Completed Certification Report 12 Prepare AOC Operations Specifications 13 Prepare AOC Certificate ***** Draft_CAATraining Program Manual 73

74 APPENDIX 6-D _ INVESTIGATIONS: MAINTENANCE OJT QUALIFICATION The following on-the-job qualifications must be completed for persons planning to perform qualified inspector duties for investigations in addition to those accomplished during the baseline OJT process. The OJT task qualifications in this appendix will be accomplished following the completion of the local course: Aviation Incident Investigation (Airworthiness). N Task Description Level 1 Level 2 Level 3 1 Detailed Investigation: Occurrence 2 Investigate Public Report of Incident 3 Investigate Report of Airworthiness Incident 4 Investigate Report of Un-airworthy Aircraft 5 Investigate Dangerous Goods Incident 6 Investigate Emergency Evacuation Incident 7 Investigate Report of Intentional Violation 8 Investigate Report of Serious Injury Incident 9 Investigate Report of Reckless Flying 10 Investigate Report of Parachute Jumping Incident 11 Investigate AOC (Air Operator) Incident 12 Investigate Foreign AOC Incident 13 Investigate GA/Private Operator Incident 14 Investigate Aerial Work Operator Incident date sign date sign date sign ***** Draft_CAATraining Program Manual 74

75 APPENDIX 6-E _ ENFORCEMENT: MAINTENANCE OJT QUALIFICATION In addition to those actions accomplished during the baseline OJT process, the following onthe-job qualifications must be completed for persons planning to perform qualified inspector duties for enforcement investigations and processing. The OJT task qualifications in this appendix will be accomplished following the completion of the local course: Resolution of Safety Issues (Enforcement Procedures). EIR = Enforcement Investigation Resolution N Task Description EIR 1 Detailed Investigation: Enforcement 2 Compiling Items of Proof 3 Authoring Inspector Statement 4 Issue Letter of Investigation 5 Authoring Enforcement Report 6 Assemble/Forward Enforcement Report 7 Technical Support for Legal Counsel 8 Informal Hearing with Respondent 9 Inspector Testimony Deposition/Formal Hearing Level 1 Level 2 Level 3 date sign date sign date sign ***** Draft_CAATraining Program Manual 75

76 APPENDIX 6-F _ AMO SPECIALIZATION: MAINTENANCE OJT QUALIFICATION The following on-the-job task qualifications must be completed for persons planning to perform qualified inspector duties for AMO certification and inspection duties, in addition to those accomplished during the baseline OJT process. The OJT task qualifications in this appendix will be accomplished following the completion of the local course: AMO Certification and Administration. N Task Description Level 1 Level 2 Level 3 1 Certification: AMO (Apprv Maintenance Organization 2 Evaluate AMO Procedures Manual (MOM) 3 Evaluate AMO Facilities & Housing 4 Evaluate AMO Tools & Equipment Procedures 5 Evaluate AMO Technical Data Procedures 6 Evaluate AMO Sub-Contracting Procedures 7 Evaluate AMO Parts & Materials Procedures 8 Evaluate AMO Maintenance Processes 9 Evaluate AMO Records System 10 Evaluate AMO Quality Control Procedures 11 Evaluate AMO Procedures for AOC Holder 12 Evaluate AMO Training Programme/Curriculum 13 Evaluate AMO Approvals & Capability 14 Evaluate AMO Work Away From Base Procedures 15 Evaluate AMO Quality Assurance System 16 Evaluate AMO Safety Management System date sign date sign date sign In addition to baseline OJT inspection tasks, the following inspection tasks are required for AMO qualification: AMO Inspection OJT Tasks N Task Description Level 1 Level 2 Level 3 date sign date sign date sign Draft_CAATraining Program Manual 76

77 1 Inspect Maint Personnel Licenses/Qualifications 2 Inspect AMO 3 Inspect AMO Personnel Qualification Records 4 Inspect Foreign AMO ***** Draft_CAATraining Program Manual 77

78 Chapter 7 Avionics Inspector Qualification This chapter describes the training and qualification that have to be provided to the avionics inspectors to qualify them for their duties and responsibilities for the CAA oversight programme. 7.1 FORMAL IN-HOUSE INITIAL TRAINING A. The CAA conducts a series of local formal training courses, coupled with OJT task qualifications, that is specifically targeted to provide the inspector with the necessary foundation knowledge and skill to perform the job functions of an aviation operation inspector. B. These courses will consist of a formal review of the CAA technical guidance documents, advisory circulars and forms and the applicable Regulations. See Appendix 7-A for the recommended sequencing of these in-house baseline training courses. C. These courses will be conducted by: - CAA qualified instructors; or - Contracted technical experts familiar with the CAA technical requirements. Draft_CAATraining Program Manual 78

79 7.2 STRUCTURED INITIAL ON-THE-JOB TRAINING GENERAL A. Where possible, OJT for specific tasks will occur following the formal training that is relevant to the particular job task. B. The implementation of the OJT programme and the sign-off for an individual task is considered a baseline requirement before the unsupervised performance of that task by an inspector or para-technical person. C. As an inspector has completed OJT on a specific task and is signed off by the inspector, he/she is considered to be qualified to perform the task BASELINE INITIAL OJT All inspectors will be included in a structured OJT baseline programme that is tracked and signed off by specific job task COMPREHENSIVE QUALIFICATION OJT Certain closely related job tasks will be completed as a block shortly after the inspector graduates from formal training that includes the generic knowledge and guidance for the conduct of those tasks. See Appendix 7-B for the list of the baseline OJT task qualifications. See Appendix 7-C through 7-D for the list of the comprehensive OJT task qualifications SPECIALIZED OJT Before use in certain areas of specialization, inspectors must complete OJT in the tasks specified for the area of specialization. Draft_CAATraining Program Manual 79

80 7.3 FORMAL ICAO TRAINING A. The COSCAP GS CAA s have determined that courses administered by ICAO COSCAP programmes will be used as a baseline training programme. B. The primary benefits of these courses are interaction with other civil aviation inspectors, and a comparison of the model AOC certification and continuous surveillance system, and interaction with foreign countries. See Appendix 7-E for the list of the baseline OJT task qualifications. Draft_CAATraining Program Manual 80

81 7.4 AVIONICS TRAINING / TECHNICAL MONITORING TECHNICAL MONITORING FOR UPGRADING QUALIFICATIONS A. Because the organizations must train and qualify their personnel, these organizations have existing approvals from the CAA. B. The CAA may choose to use their regulatory access to approved industry technical training to upgrade inspector qualifications by having the inspector attend the entire course or curriculum. C. This approach to inspector qualification has the benefit of providing both upgrade training of the participating inspectors and oversight of the content and quality of the training class. D. CAA management may assign inspectors to attend such courses for the purpose of upgrading or establishing initial qualification in technical areas and specializations that will broaden the CAA safety oversight capability. E. Those CAA persons attending for the purpose of upgrading their qualifications or establishing initial qualification will be provided a formal certificate issued by the CAA, or the training facility, upon completion SPECIALIZED MAINTENANCE TRAINING A. The aviation organizations are also good sources of specialized avionics training because they are operationally forced to provide or contract for training of their personnel to provide specialized services, such as: - NDT - Emergency equipment installation - Fly-by-wire electronics. B. Inspectors should monitor this training for content and quality, while at the same time gaining knowledge of the particulars of the specialized services. C. The CAA should have inspector qualification records demonstrating that there is, on staff, at least one inspector that has completed one or more of these training specialization courses. Having a qualified inspector for each specialized task performed by the certificated organizations should be considered a Priority 1 training objective D. The following list of training courses is provided to demonstrate the types of training that are included in this category: - AOC maintenance procedures - General maintenance standards - RVSM instruments & equipment - Peformance based navigation systems - Transponder testing - Category III approach systems - Aircraft type-specific training - Required inspection items - Human factors training - Aircraft type-specific maintenance programme - Maintenance controller training - Reliability programme training Inspectors monitoring ground training for qualifying knowledge are cautioned to conduct themselves as a student rather than a qualified inspector. The instructor must be allowed to conduct the training without inspector input. Draft_CAATraining Program Manual 81

82 E. The CAA should have inspector qualification records demonstrating that there is, on staff, at least one inspector that has completed one or more of these training courses in the last 5 years. Notes: - Having a qualified avionics inspector for each of these operator training courses should be considered a Priority 1 training objective. - In the first year of inspector qualification, this type of training should be treated as Priority 1. Draft_CAATraining Program Manual 82

83 7.5 AIRCRAFT TYPE-SPECIFIC TRAINING INITIAL QUALIFICATION A. For turbojet, turboprop or large aircraft, one avionics inspector will receive initial aircraftspecific or component-specific systems maintenance qualification training on a Priority 1 basis. This requirement must be met if that aircraft is operated by an AOC holder and there is no other inspector that has completed initial qualification for that specific type of aircraft. Qualification of a second inspector on the same aircraft will be Priority 2. Qualification of a third inspector on an aircraft will be Priority 3. B. When an AOC holder elects to add a new turbojet or turboprop aircraft to an AOC holder, that operator will be required to underwrite the qualification of one airworthiness inspector in the aircraft and the special equipment prior to approving the AOC holder s maintenance programme and minimum equipment list RECURRENT / CONTINUOUS TRAINING The CAA will maintain at least one inspector qualified on the maintenance requirements of each type of large aircraft, with emphasis on avionics, operated by the AOC holders on a Priority 1 basis. Draft_CAATraining Program Manual 83

84 APPENDIX 7-A _ BASELINE AVIONICS INSPECTOR LOCAL FORMAL TRAINING A. This appendix provides the time-line goals for training of newly employed avionics inspectors. The timing goals are not absolutes, but will be closely followed. Inspectors will not be assigned as the qualified person for a task until he has completed the local formal and OJT qualification for that task. B. This formal training will normally be scheduled in tandem with the actual OJT task qualification training events outlined the following appendices of this chapter. 1. First Week of Employment It is important that a new employee complete this orientation training as soon as possible after employment. - New Employee Orientation (16 hours) 2. First 2 Months of Employment These formal courses are important for the new avionics inspector to introduce safety oversight concepts and attain a minimum level of functional usability. - Database Tracking & Reporting (24 hours) - Overview of Safety Oversight Concepts (12 hours) - Resolution of Safety Concerns (Administrative Procedures) [16 hours) - Generic Certification Planning & Processing (16 hours) - Regulations Indoctrination (Airworthiness Inspectors) (24 hours) - AOC Inspection Methods & Techniques (Airworthiness) (18 hours) - Aircraft Certification (12 hours) 3. First 6 Months of Employment A. These local formal courses and the associated OJT task qualifications prepare the avionics inspector for the performance of a wider range of job functions in support of the CAA oversight obligations. B. The net result should be that this inspector is functional without direct supervision over the primary tasks performed by CAA maintenance inspectors. Personnel Licensing through Validation (24 hours) - AOC Evaluations & Approvals (Airworthiness) (18 hours) - AOC Certification & Administration (Airworthiness) - Aircraft Incident Investigation (Airworthiness) (16 hours) - Aircraft Approvals Database (16 hours) 4. First 12 Months of Employment These local formal courses, coupled with the OJT qualification, will result in the inspector having completed the minimum local training requirements to be designated a qualified avionics inspector. - Resolution of Safety Concerns (Enforcement Procedures) (24 hours) Draft_CAATraining Program Manual 84

85 - Aircraft Accident Investigation (Airworthiness) (24 hours) - Safety Management & Quality Programmes (Airworthiness) (16 hours) - Foreign Air Operator Oversight (Airworthiness) (12 hours) - AMO Certification & Administration (12 hours) 5. Prior to Un-Supervised Assignment for These Duties The timing goal for completion of the following local training courses and the associated OJT task qualification is not specified because these will be scheduled according to the needs of the CAA. - Dangerous Goods Inspections (24 hours) - ATO Certification & Administration (Airworthiness) - Aerial Work Certification & Administration (Airworthiness) - Supervision of Airworthiness Designees (18 hours) - PEL Skill Testing (Maintenance) (16 hours) - Special Operations Approvals (Avionics Inspectors) ***** Draft_CAATraining Program Manual 85

86 APPENDIX 7-B _ BASELINE AVIONICS INSPECTOR OJT PLAN This appendix provides the baseline OJT plan for new-hire airline avionics inspectors. Notes: - The tasks are grouped according to general areas and order of introduction into the OJT process. - Within a general area, task numbers are provided in numerical order, not in the recommended order of introduction. A. Baseline Administrative OJT Task The trainee must demonstrate basic competency in the use of the CAA administrative database before proceeding into the OJT process. N Task Description Level 1 Level 2 Level 3 date sign date sign date sign 1 CAA Action Data Entries 2 Safety Concern Data Entries 3 Print Standard Reports B. Baseline Inspection OJT Tasks The trainee should be able to demonstrate competency in the conduct of generic safety oversight inspections in order to be usable as inspectors on a basic level. N Task Description Level 1 Level 2 Level 3 date sign date sign date sign 1 Inspect Flight Deck Enroute 2 Inspect Aircraft Cabin Enroute 3 Inspect Maintenance Main Base 4 Inspect Line Station 5 Inspect Reliability Programme 6 Inspect Aircraft Records 7 Inspect Airworthiness Directive Records 8 Inspect Major Repair or Modification 9 Inspect Flight Data Recorder 10 Inspect Aircraft on Ramp 11 Inspect Cockpit Voice Recorder Draft_CAATraining Program Manual 86

87 12 Inspect Maintenance in Progress 13 Inspect Fuelling Facilities C. Baseline Safety Issue Resolution OJT Tasks During the conduct of inspections, the trainee will be identifying safety issues which require administrative processing to resolution. Basic competency is these tasks are important to safety oversight. N Task Description Safety Issue 1 Safety Issue Resolution Process 2 SI Resolution: Counselling of Individuals 3 SI Resolution: Formal Notification & Reply 4 SI Resolution: Voluntary Disclosure 5 SI Resolution: Remedial Training 6 SI Resolution: Vary Operational Authorization 7 SI Resolution: Re-Examination of Individual 8 SI Resolution: Vary PEL License Privileges 9 SI Resolution: License/CertificateSurrender 10 SI Resolution: Cancellation of Safety Issuer 11 SI Resolution: Warning Notice 12 SI Resolution: Aircraft Condition Notice 13 SI Resolution: Prevent Flying Order 14 SI Resolution: Letter of Warning 15 SI Resolution: Letter of Correction Level 1 Level 2 Level 3 date sign date sign date sign D. Baseline Investigation OJT Tasks During the conduct of inspections, the trainee will also encounter situations that will require the application of investigation techniques. The trainee will be assigned the processing of at least one complete enforcement investigation during the OJT period. N Task Description Level 1 Level 2 Level 3 date sign date sign date sign 1 Investigation - Occurrence 2 Investigation - Enforcement 3 Investigation - Accident Draft_CAATraining Program Manual 87

88 E. Baseline Personnel Licensing OJT Tasks Personnel licensing is another area where the trainee should have good transfer of learning. They should be provided opportunities to accomplish PEL tasks that require the review of a technically qualified inspector. N Task Description Level 1 Level 2 Level 3 date sign date sign date sign 1 Conduct Avionic Licence Evaluation 2 Issue Avionic Licence F. Baseline Aircraft Certification Tasks These baseline certification tasks are meant to get the trainee involved in the processing of certifications as a body of evaluations, inspections and demonstrations N Task Description Level 1 Level 2 Level 3 date sign date sign date sign 1 Issue Certificate of Airworthiness 2 Issue Special Flight Authorisation G. Baseline Evaluation OJT Tasks The conduct of evaluations is more complex than the simple yes/no of inspections. For evaluations, the trainee must apply knowledge, experience and qualifications to complete these evaluations. It is important that the trainee understand the need to make a conformance evaluation first, before applying technical knowledge. The trainee must demonstrate ability to conduct these baseline evaluations and apply the same techniques to variations of the type of evaluations. N Task Description Level 1 Level 2 Level 3 date sign date sign date sign 1 Evaluate Approved Maintenance Organization 2 Evaluate Maintenance Control Manual 3 Evaluate Maintenance-Critical Contracts 4 Evaluate Maintenance Records Procedures 5 Evaluate Maintenance Training Procedures 6 Evaluate Cockpit Voice Recorder Installation 7 Evaluate Flight Data Recorder Installation 8 Evaluate Reliability Programme Draft_CAATraining Program Manual 88

89 9 Evaluate Minimum Equipment List 10 Evaluate Maintenance Records 11 Evaluate Special Equipment Conformance & Programme 12 Evaluate RNP Conformance & Programme 13 Evaluate MNPS Conformance & Programme 14 Evaluate All-Weather Operations Conformance & Programme 15 Evaluate RVSM Conformance & Programme H. Baseline Organization Certification OJT Tasks These baseline certification tasks are meant to get the trainee involved in the processing of certifications as a body of evaluations, inspections and demonstrations. N Task Description Level 1 Level 2 Level 3 1 Certification Phase 1: Pre-Appli-cation 2 Certification Phase 2: Initial Application Review 3 Certification Phase 3: Document Conformance 4 Certification Phase 4: Inspection & Demonstration 5 Certification Phase 5: Final Certification Actions 6 Evaluate Regulations Conformance (Compliance) Checklist 7 Issue Certification Documents date sign date sign date sign I. Baseline Inspector OJT Training Task The trainee must demonstrate basic competency in the ability to apply the CAA OJT training concepts in order to provide OJT training to other CAA inspectors. N Task Description Level 1 Level 2 Level 3 1 Instructor-OJT Training date sign date sign date sign ***** Draft_CAATraining Program Manual 89

90 APPENDIX 7-C _ AMO QUALIFICATION: AVIONICS OJT TASKS The following on-the-job task qualifications must be completed for persons planning to perform qualified inspector duties for AMO certification and inspection duties, in addition to those accomplished during the baseline OJT process. The OJT task qualifications in this appendix will be accomplished following the completion of the course AMO Certification and Administration. N Task Description Level 1 Level 2 Level 3 1 Certification: AMO (Apprv Maintenance Organization 2 Evaluate AMO [MOPM] Procedures Manual 3 Evaluate AMO Facilities & Housing 4 Evaluate AMO Tools & Equipment Procedures 5 Evaluate AMO Technical Data Procedures 6 Evaluate AMO Sub-Contracting Procedures 7 Evaluate AMO Parts & Materials Procedures 8 Evaluate AMO Maintenance Processes 9 Evaluate AMO Records System 10 Evaluate AMO Quality Control Procedures 11 Evaluate AMO Procedures for AOC Holder(s) 12 Evaluate AMO Training Programme/ Curriculum 13 Evaluate AMO Approvals & Capability 14 Evaluate AMO Work Away From Base Procedures 15 Evaluate AMO Quality Assurance System 16 Evaluate AMO Safety Management System date sign date sign date sign AMO Inspection OJT Tasks: In addition to baseline OJT inspection tasks, the following inspection tasks are required for AMO qualification N Task Description Level 1 Level 2 Level 3 1 Inspect Maintenance Personnel Licenses/ Qualifications date sign date sign date sign Draft_CAATraining Program Manual 90

91 2 Inspect AMO 3 Inspect AMO Personnel Qualification Records 4 Inspect Foreign AMO ***** Draft_CAATraining Program Manual 91

92 APPENDIX 7-D _ INVESTIGATIONS: AVIONICS OJT QUALIFICATION The following on-the-job qualifications must be completed for persons planning to perform qualified inspector duties for investigations in addition to those accomplished during the baseline OJT process. The OJT task qualifications in this appendix will be accomplished following the completion of the course: Aviation Incident Investigation Airworthiness. N Task Description Level 1 Level 2 Level 3 1 Detailed Investigation: Occurrence 2 Investigate Public Report of Incident 3 Investigate Report of Airworthiness Incident 4 Investigate Report of Unairworthy Aircraft 5 Investigate PBN-RNP Navigation Error 6 Investigate RVSM Height-Keeping Error 7 Investigate Dangerous Goods Incident 8 Investigate Emergency Evacuation Incident 9 Investigate Report of Intentional Violation 10 Investigate Report of Serious Injury Incident 11 Investigate Report of Reckless Flying 12 Investigate Report of Parachute Jumping Incident 13 Investigate AOC (Air Operator) Incident 14 Investigate Foreign AOC Incident 15 Investigate GA/Private Operator Incident 16 Investigate Aerial Work Operator Incident date sign date sign date sign ***** Draft_CAATraining Program Manual 92

93 APPENDIX 7-E _ ENFORCEMENT: AVIONICS OJT QUALIFICATION In addition to those actions accomplished during the baseline OJT process, the following onthe-job qualifications must be completed for persons planning to perform qualified inspector duties for enforcement investigations and processing. The OJT task qualifications in this appendix will be accomplished following the completion of the course: Resolution of Safety Issues - Enforcement Procedures. EIR = Enforcement Investigation Resolution N Task Description EIR 1 Detailed Investigation: Enforcement 2 Compiling Items of Proof 3 Authoring Inspector Statement 4 Issue Letter of Investigation 5 Authoring Enforcement Report 6 Assemble/Forward Enforcement Report 7 Technical Support for Legal Counsel 8 Informal Hearing with Respondent 9 Inspector Testimony Deposition/Formal Hearing Level 1 Level 2 Level 3 date sign date sign date sign ***** Draft_CAATraining Program Manual 93

94 APPENDIX 7-F _ AOC CERTIFICATION: AVIONICS OJT QUALIFICATION The following on-the-job functions must be completed for inspectors planning to perform critical certification project coordinator duties in addition to those accomplished during the baseline OJT process. The OJT task qualifications in this appendix will be accomplished following the completion of the course: AOC Certification and Administration Airworthiness. N Task Description Level 1 Level 2 Level 3 date sign date sign date sign 1 Certification Project Coordinator Duties 2 Certification: AOC: Large Aircraft Operator 3 Certification: AOC: Air Taxi / Private Operator 4 Add New Aircraft Type to Existing AOC 5 Add Same Aircraft Type to Existing AOC 6 Conduct Pre-Application Meeting 7 Conduct Emergency Evac Demonstration 8 Conduct Emergency Evac Demonstration 9 Conduct Demonstration Flight 10 Conduct Validation Flight 11 Prepare Completed Certification Report 12 Prepare AOC Operations Specifications 13 Prepare AOC Certificate ***** Draft_CAATraining Program Manual 94

95 Chapter 8 Operations Inspector Qualification This chapter describes the training and qualification that will be provided to the operations inspectors to qualify them for their duties and responsibilities for the CAA oversight programme. 8.1 FORMAL IN-HOUSE INITIAL TRAINING A. The CAA conducts a series of local formal training courses, coupled with OJT task qualifications, that is specifically targeted to provide the inspector with the necessary foundation knowledge and skill to perform the job functions of an aviation operation inspector. B. These courses will consist of a formal review of the CAA technical guidance documents, advisory circulars and forms and the applicable Regulations. C. See Appendix 8-A for the recommended sequencing of these in-house baseline training courses. D. These courses will be conducted by: - CAA qualified instructors; or - Contracted technical experts familiar with the CAA technical requirements. Draft_CAATraining Program Manual 95

96 8.2 STRUCTURED INITIAL ON-THE-JOB TRAINING GENERAL A. Where possible, OJT for specific tasks will occur following the formal training that is relevant to the particular job task. B. The implementation of the OJT programme and the sign-off for an individual task is considered a baseline requirement before the unsupervised performance of that task by an inspector or para-technical person. C. As an inspector has completed OJT on a specific task and is signed off by the inspector, he/she is considered to be qualified to perform the task BASELINE INITIAL OJT All inspectors will be included in a structured OJT baseline programme that is tracked and signed off by specific job task COMPREHENSIVE QUALIFICATION OJT Certain closely related job tasks will be completed as a block shortly after the inspector graduates from formal training that includes the generic knowledge and guidance for the conduct of those tasks. - See Appendix 8-B for the list of the baseline OJT task qualifications. - See Appendix 8-C through E for the list of the comprehensive OJT task qualifications SPECIALIZED OJT Before use in certain areas of specialization, inspectors must complete OJT in the tasks specified for the area of specialization. Draft_CAATraining Program Manual 96

97 8.3 FORMAL ICAO TRAINING See Appendix 8-F for the list of the specialization OJT task qualifications. A. The CAA has determined that the ICAO-endorsed Government Safety Inspector courses administered by ICAO COSCAP programmes will be used as a baseline training requirement. B. These courses are: - Operations Inspector; - Personnel Licensing. The timeline goal for scheduling these courses will be Operations Inspector (first year of employment) and Personnel Licensing (year 2). C. The primary benefits of these courses are interaction with other civil aviation inspectors, and a comparison of the model AOC certification and continuous surveillance system, and interaction with foreign countries. Draft_CAATraining Program Manual 97

98 8.4 OPERATIONS TRAINING - TECHNICAL MONITORING TECHNICAL MONITORING FOR UPGRADING QUALIFICATIONS A. This approach to inspector qualification has the benefit of providing both upgrade training of the participating inspectors and oversight of the content and quality of the training class. B. Because the organizations must train and qualify their personnel, these organizations have existing approvals from the CAA. The CAA may choose to use their regulatory access to approved industry technical training to upgrade inspector qualifications by having the inspector attend the entire course or curriculum. C. CAA management may assign inspectors to attend such courses for the purpose of upgrading or establishing initial qualification in technical areas and specializations that will broaden the CAA safety oversight capability. D. Those CAA persons attending for the purpose of upgrading their qualifications or establishing initial qualification will be provided a formal certificate issued by the CAA (or the training facility) upon completion SPECIALIZED OPERATIONS TRAINING A. The following list of training courses is provided to demonstrate the types of training that are included in this category: - Cabin crew training qualification - Emergency equipment training and drills - Flight dispatcher training - Load Controller training - Minimum navigation specifications airspace training - RNP long range navigation training - International operations training - Crew resource management training - Threat and error assessment - Security training Notes: - Inspectors monitoring ground training for qualifying knowledge are cautioned to conduct themselves as a student rather than a qualified inspector. - The instructor must be allowed to conduct the training without inspector input. B. The CAA should have inspector qualification records demonstrating that there is, on staff, at least one inspector that has completed one or more of these training courses in the last 5 years. Having a qualified inspector for each of these operator training courses should be considered a Priority 1 training objective.in the first year of inspector qualification, this type of training should be treated as Priority MONITORING FLIGHT TRAINING A. The CAA also has a requirement to monitor a sample of the flight training and other pilot qualification activities. This gives the Director an opportunity to have a qualifying operations inspector to observe flight training and checking as it is being administered by the instructors of the certificated organization. Inspectors monitoring flight training for qualifying experience are cautioned to conduct themselves as a student rather than a qualified inspector. The instructor must be allowed to conduct the training without inspector input. Draft_CAATraining Program Manual 98

99 B. This type of activity should be treated as Priority 1 if the operations inspector is: - Not yet signed off for evaluation or inspection of these activities. - Preparing to attend a formal qualification training for the specific aircraft C. For other technical specialties, the type of monitoring should be Priority 3, and used primarily for the purpose of familiarizing technical personnel with the specific flight deck and forward observer position FLIGHT SIMULATION PROGRAMMES A. The CAA has a requirement to monitor flight simulation training and qualification programmes, especially those that lead to qualification of crew members and/or demonstrations for the purpose of certification. Inspectors assigned to evaluation and inspect these demonstrations should receive sufficient hands-on experience with the flight simulation training device and the programme to understand the B. This type of hands-on participation should be treated as a Priority 1 training objective, if the operations inspector is: - To be assigned responsibilities involving the direct conduct of, and/or monitoring, of pilot qualification events. - Preparing to attend formal training for the specific type of qualification programme. Draft_CAATraining Program Manual 99

100 8.5 INITIAL AIRCRAFT-SPECIFIC QUALIFICATIONS A. For turbojet or large aircraft, at least one operations inspector involved in airman or organization certification will receive initial aircraft-specific qualification training on a Priority 1 basis. This requirement must be met if that aircraft is operated by an AOC holder and there is no other inspector that has completed initial qualification for that specific type of aircraft. - Aircraft-specific qualification of a second inspector will be Priority 2. - Aircraft-specific qualification of a third inspector on the aircraft will be Priority 3. B. When an AOC holder elects to add a new turbojet or turboprop aircraft to their AOC, that operator will be required to underwrite the aircraft-specific qualification of one operations inspector before the CAA will approve the AOC holder s proposed initial training. C. For non-turbojet, general / private aviation aircraft, each operations inspector with assignments in these types of aircraft should be qualified to do inspection and airman certification tasks in at least one type of single engine aircraft, one reciprocating multiengine aircraft and one turboprop aircraft. Draft_CAATraining Program Manual 100

101 8.6 RECURRENT AIRCRAFT TRAINING A. The CAA will maintain at least one inspector qualified and current for airman certification tasks in every large turbojet or turboprop aircraft operated by an AOC holder on a Priority 1 basis. Inspectors not maintaining training qualification in accordance with this guidance will not be assigned to flight operations licensing tasks or the supervision of check airman or examiners. This qualification will consist of a recurrent period each year and continuing simulator qualification. This continuing qualification will be met by a 4-hour events-based simulator period for the aircraft type each quarter. For the inspector maintaining qualification in two of these aircraft, he/she must receive two simulator periods per year in the aircraft type and the annual formal recurrent for those aircraft. B. Each inspector assigned to personnel licensing skill test tasks in training aircraft must maintain landing and instrument currency in at least one type of small multi-engine aircraft on a continuing basis when performing these tasks. - Inspectors assigned to perform personnel licensing tasks in small turboprop aircraft of similar type must maintain landing and instrument currency in at least one variant in order to perform the tasks. - The training necessary to this qualification will be treated on a Priority 1 basis. ***** Draft_CAATraining Program Manual 101

102 APPENDIX 8-A _ BASELINE OPERATIONS INSPECTOR LOCAL FORMAL TRAINING A. This appendix provides the time-line goals for training of newly employed aviation operations inspectors. - The timing goals are not absolutes, but will be closely followed. - Inspectors will not be assigned as the qualified person for a task until he has completed the local formal and OJT qualification for that task. B. This formal training will normally be scheduled in tandem with the actual OJT task qualification training events outlined the following appendices of this chapter. 1. First Week of Employment It is important that a new employee complete this orientation training as soon as possible after employment. - New Employee Orientation (16 hours) 2. First 2 Months of Employment These formal courses are important for the new operations inspector to introduce safety oversight concepts and attain a minimum level of functional usability. - Database Tracking & Reporting (24 hours) - Overview of Safety Oversight Concepts (12 hours) - Resolution of Safety Concerns (Administrative Procedures) (16 hours) - Generic Certification Planning & Processing (16 hours) - Regulations Indoctrination (Operations Inspectors) (32 hours) - Operations Inspection Methods & Techniques (24 hours) 3. First 6 Months of Employment A. These formal courses and the associated OJT tasks qualifications prepare the employee for the performance of a wider job functions in support of the CAA oversight obligations. B. The net result should be that this inspector is functional without direct supervision over the primary tasks performed by CAA operations inspectors. - Personnel Licensing through Validation (24 hours) - Operations Evaluations & Approvals (32 hours) - AOC Certification & Administration (Operations) (24 hours) - Aircraft Incident Investigation (Operations) (16 hours) 4. First 12 Months of Employment These local formal courses, coupled with the OJT qualification, will result in the inspector having completed the minimum local training requirements to be designated a qualified operations inspector. - Resolution of Safety Concerns (Enforcement Procedures) (24 hours) - Aircraft Accident Investigation (Operations) (24 hours) - Safety Management & Quality Programmes (Operations) (16 hours) - Foreign Air Operator Oversight (Operations) (12 hours) Draft_CAATraining Program Manual 102

103 5. Prior to Un-Supervised Assignment for These Duties The timing goal for completion of the following local training courses and the associated OJT task qualification is not specified because these will be scheduled according to the needs of the CAA. - Dangerous Goods Inspections (24 hours) - ATO Certification & Administration (Operations) (12 hours) - Aerial Work Certification & Administration (Operations) (16 hours) - Supervision of Operations Designees (16 hours) - PEL Skill Testing Procedures (Operations) (24 hours) - Special Operations Approvals (Operations) (24 hours) - Operations Cabin Safety Specialization (24 hours) - Operations Flight Dispatch Specialization (24 hours) ***** Draft_CAATraining Program Manual 103

104 APPENDIX 8-B _ BASELINE OPERATIONS INSPECTOR OJT PLAN A. This appendix provides the baseline OJT plan for new-hire aviation operations inspectors. The tasks are grouped according to general areas and order of introduction into the OJT process. Within a general area, task numbers are provided in numerical order, not in the recommended order of introduction. B. This baseline OJT plan should be augmented with additional OJT tasks as necessary for each individual inspector and their assigned duties and responsibilities. 1. Baseline Administrative OJT Task The trainee must demonstrate basic competency in the use of the CAA database before proceeding into the OJT process. N Task Description Level 1 Level 2 Level 3 date sign date sign date sign 1 CAA Action Data Entries 2 Safety Concern Data Entries 3 Print Standard Reports 2. Baseline Inspection OJT Tasks The trainee should be able to demonstrate competency in the conduct of generic safety oversight inspections in order to be usable as inspectors on a basic level. N Task Description Inspection 1 Inspect Flight Crew Inflight 2 Inspect Aircraft at Ramp 3 Inspect Pilot Proficiency Check 4 Inspect Facilities & Equipment 5 Inspect Operations Support 6 Inspect Flight Prep & Trip Records 7 Inspect Flight Supervision 8 Inspect Crew Qualification Records 9 Inspect Personnel 10 Inspect Ops Training in Progress Level 1 Level 2 Level 3 date sign date sign date sign Draft_CAATraining Program Manual 104

105 11 Inspect Operations Manuals 12 Inspect Station Processes & Records 13 Inspect Aerodrome 3. Baseline Safety Issue Resolution OJT Tasks During the conduct of inspections, the trainee will be identifying safety issues which require administrative processing to resolution. Basic competency is these tasks are important to safety oversight. N Task Description Safety Issue Resolution 1 Safety Issue Resolution Process 2 SI Resolution: Counselling of Individuals 3 SI Resolution: Formal Notification & Reply 4 SI Resolution: Voluntary Disclosure 5 SI Resolution: Remedial Training 6 SI Resolution: Vary Operational Authorization 7 SI Resolution: Re-Examination of Individual 8 SI Resolution: Vary PEL License Privileges 9 SI Resolution: License/CertificateSurrender 10 SI Resolution: Cancellation of Safety Issuer 11 SI Resolution: Warning Notice 12 SI Resolution: Aircraft Condition Notice 13 SI Resolution: Prevent Flying Order 14 SI Resolution: Letter of Warning 15 SI Resolution: Letter of Correction Level 1 Level 2 Level 3 date sign date sign date sign 4. Baseline Investigation OJT Tasks During the conduct of inspections, the trainee will also encounter situations that will require the application of investigation techniques. The trainee will be assigned the processing of at least one complete enforcement investigation during the OJT period. N Task Description Investigation 1 Investigation - Occurrence 2 Investigation - Enforcement 3 Investigation - Accident Level 1 Level 2 Level 3 date sign date sign date sign Draft_CAATraining Program Manual 105

106 5. Baseline Personnel Licensing OJT Tasks Personnel licensing is another area where the trainee should have good transfer of learning. They should be provided opportunities to accomplish PEL tasks that require the review of a technically qualified inspector. N Task Description Level 1 Level 2 Level 3 1 Issue Personnel License date sign date sign date sign 6. Baseline Evaluation OJT Tasks The conduct of evaluations is more complex than the simple yes/no of inspections. For evaluations, the trainee must apply knowledge, experience and qualifications to complete these evaluations. It is important that the trainee understand the need to make a conformance evaluation first, before applying technical knowledge. The trainee must demonstrate ability to conduct these baseline evaluations and apply the same techniques to variations of the type of evaluations. N Task Description Evaluation 1 Eval Management Personnel 2 Eval Training & Checking Personnel 3 Eval Critical Records 4 Eval Record Retention Programme 5 Eval Training Organization, Facilities & Equipment 6 Eval Operations Manuals 7 Eval Operations Systems Procedures 8 Eval Ops Flight Planning Procedures 9 Eval Passenger Safety Procedures 10 Eval General & Position-Specific Training 11 Eval Aircraft-Specific Training 12 Eval Aircraft-Specific Programmes & Procedures 13 Eval AOM Aircraft-Specific Systems 14 Eval Aircraft-Specific Minimum Equipment List 15 Eval Aircraft-Specific Loading & Servicing 16 Eval All-Weather Operations Policies 17 Eval RNP Navigation Training 18 Eval RNP Procedures Level 1 Level 2 Level 3 date sign date sign date sign Draft_CAATraining Program Manual 106

107 19 Eval RVSM Programme 20 Eval ETOPS Operational Procedures 7. Baseline Certification OJT Tasks These baseline certification tasks are meant to get the trainee involved in the processing of certifications as a body of evaluations, inspections and demonstrations. N Task Description Certification 1 Certification Phase 1: Pre-Application 2 Certification Phase 2: Initial Application Review 3 Certification Phase 3: Document Conformance 4 Certification Phase 4: Inspection & Demonstration 5 Certification Phase 5: Final Certification Actions 6 Evaluate Regulations Conformance (Compliance) Checklist 7 Issue Certification Documents Level 1 Level 2 Level 3 date sign date sign date sign 8. Baseline Inspector Training OJT Task The trainee must demonstrate basic competency in the ability to apply the CAA OJT training concepts in order to provide OJT training to other CAA inspectors. N Task Description Level 1 Level 2 Level 3 date sign date sign date sign 1 Instructor-OJT Training ***** Draft_CAATraining Program Manual 107

108 APPENDIX 8-C _ AOC CERTIFICATION: OPERATIONS OJT QUALIFICATION The following on-the-job functions must be completed for inspectors planning to perform critical certification project coordinator duties in addition to those accomplished during the baseline OJT process. The OJT task qualifications in this appendix will be accomplished following the completion of the course: AOC Certification and Administration Operations. N Task Description Level 1 Level 2 Level 3 date sign date sign date sign 1 Certification Project Coordinator Duties 2 Certification: AOC: Large Aircraft Operator 3 Certification: AOC: Air Taxi Operator 4 Add New Aircraft Type to Existing AOC 5 Add Same Aircraft Type to Existing AOC 6 Conduct Pre-Application Meeting 7 Conduct Emergency Evacuation Demonstration 8 Conduct Emergency Evacuation Demonstration 9 Conduct Demonstration Flight 10 Conduct Validation Flight 11 Prepare Completed Certification Report 12 Prepare AOC Operations Specifications 13 Prepare AOC Certificate ***** Draft_CAATraining Program Manual 108

109 APPENDIX 8-D _ INVESTIGATIONS: OPERATIONS OJT QUALIFICATION The following on-the-job qualifications must be completed for persons planning to perform qualified inspector duties for operations investigations in addition to those accomplished during the baseline OJT process. The OJT task qualifications in this appendix will be accomplished following the completion of the course: Aviation Incident Investigation Operations. N Task Description Investigation 1 Detailed Investigation: Occurrence 2 Investigate Public Report of Incident 3 Investigate Report of ATC Incident 4 Investigate ATC Report of Flight Deviation 5 Investigate PBN-RNP Navigation Error 6 Investigate RVSM Height-Keeping Error 7 Investigate Near Mid-Air Incident 8 Investigate Runway Incursion Incident 9 Investigate Dangerous Goods Incident 10 Investigate Emergency Evacuation Incident 11 Investigate Report of Intentional Violation 12 Investigate Report of Serious Injury Incident 13 Investigate Report of Reckless Flying 14 Investigate Report of Parachute Jumping Incident 15 Investigate AOC [Air Operator] Incident 16 Investigate Foreign AOC Incident 17 Investigate GA/Corporate Operator Incident 18 Investigate Aerial Work Operator Incident Level 1 Level 2 Level 3 date sign date sign date sign ***** Draft_CAATraining Program Manual 109

110 APPENDIX 8-E _ ENFORCEMENT: OPERATIONS OJT QUALIFICATION In addition to those actions accomplished during the baseline OJT process, the following onthe-job qualifications must be completed for persons planning to perform qualified inspector duties for enforcement investigations and processing. The OJT task qualifications in this appendix will be accomplished following the completion of the course: Resolution of Safety Issues - Enforcement Procedures. N Task Description EIR 1 Detailed Investigation: Enforcement 2 Compiling Items of Proof 3 Authoring Inspector Statement 4 Issue Letter of Investigation 5 Authoring Enforcement Report 6 Assemble/Forward Enforcement Report 7 Technical Support for Legal Counsel 8 Informal Hearing with Respondent 9 Inspector Testimony Deposition/Formal Hearing Level 1 Level 2 Level 3 date sign date sign date sign ***** Draft_CAATraining Program Manual 110

111 APPENDIX 8-F _ OPERATIONS INSPECTOR CABIN SAFETY SPECIALIZATION The following on-the-job functions must be completed for inspectors planning to perform critical cabin safety functions in addition to those accomplished during the baseline OJT process. 1. Baseline Evaluation OJT Tasks The conduct of evaluations is more complex than the simple yes/no of inspections. For evaluations, the trainee must apply knowledge, experience and qualifications to complete these evaluations. It is important that the trainee understand the need to make a conformance evaluation first, before applying technical knowledge. The trainee must demonstrate ability to conduct these baseline evaluations and apply the same techniques to variations of the type of evaluations. N Task Description Level 1 Level 2 Level 3 1 Evaluate Cabin Crew Instructor 2 Evaluate Cabin Crew Checking Person 3 Evaluate Cabin Crew Management 4 Evaluate Cabin Crew Manual 5 Evaluate CCM Cabin (Carry-On) Baggage Programme 6 Evaluate CCM Exit Row Seating Programme 7 Evaluate Cabin Crew Qualification Record 8 Evaluate Cabin Crew Duty/Rest Record 9 Evaluate Cabin Crew Competency Check Form 10 Evaluate Cabin Crew Normal Procedures 11 Evaluate Cabin Crew Generic Emergency Procedures 12 Evaluate Cabin Crew Passenger Handling Procedures 13 Evaluate Cabin Crew Security Procedures 14 Evaluate CCM Aircraft Type-Specific Emergency Procedures 15 Evaluate CCC Aircraft Type-Specific Equipment Procedures 16 Evaluate CCM Aircraft Type-Specific Passenger Information Card date sign date sign date sign Draft_CAATraining Program Manual 111

112 17 Evaluate Cabin Crew Training Curriculum/Programme 2. Baseline Inspection OJT Tasks The trainee should be able to demonstrate competency in the conduct of generic safety oversight inspections in order to be usable as inspectors on a basic level. N Task Description Level 1 Level 2 Level 3 date sign date sign date sign 1 Inspect Cabin Crew Functioning Inflight 2 Inspect Aircraft Cabin at Ramp 3 Inspect Cabin Crew Qualification Records 4 Inspect Cabin Crew Duty/Rest Records 5 Inspect Cabin Crew Manual 6 Inspect Cabin Crew Competency Check 7 Inspect Cabin Crew Emergency Drill 8 Inspect Cabin Crew Formal Training 9 Inspect Cabin Crew Training Device/Mockup ***** Draft_CAATraining Program Manual 112

113 APPENDIX 8-G _ HELICOPTER APPROVALS: OPERATIONS OJT QUALIFICATION The following on-the-job qualifications must be completed for inspectors planning to perform qualified inspector duties in addition to those accomplished during the baseline OJT process. N Task Description Level 1 Level 2 Level 3 1 Certification: AOC: Helicopter Operator 2 Add New Aircraft Type to Existing AOC - Helicopter 3 Inspect Helicopter at Ramp 4 Inspect Heliport At Ground Level 5 Inspect Heliport Elevated Platform 6 Inspect Heliport Off-Shore Platform date sign date sign date sign ***** Draft_CAATraining Program Manual 113

114 Chapter 9 Licensing Officer Qualification This chapter describes the training and qualification that will be provided to the licensing officers to qualify them for their duties and responsibilities for the CAA oversight programme. 9.1 FORMAL IN-HOUSE INITIAL TRAINING A. The CAA conducts a series of local formal training courses, coupled with OJT task qualifications, that is specifically targeted to provide the inspector with the necessary foundation knowledge and skill to perform the job functions of an licensing officer. B. These courses will consist of a formal review of the CAA technical guidance documents, advisory circulars and forms and the applicable Regulations. See Appendix 9-A for the recommended sequencing of these in-house baseline training courses. C. These courses will be conducted by: - CAA qualified instructors; or - Contracted technical experts familiar with the CAA technical requirements. Draft_CAATraining Program Manual 114

115 9.2 STRUCTURED INITIAL ON-THE-JOB TRAINING GENERAL A. Where possible, OJT for specific tasks will occur following the formal training that is relevant to the particular job task. B. The implementation of the OJT programme and the sign-off for an individual task is considered a baseline requirement before the unsupervised performance of that task by an inspector or para-technical person. C. As a licensing officer has completed OJT on a specific task and is signed off by the OJT instructor, he/she is considered to be qualified to perform the task BASELINE INITIAL OJT All licensing officers will be included in a structured OJT baseline programme that is tracked and signed off by specific job task COMPREHENSIVE QUALIFICATION OJT Certain closely related job tasks will be completed as a block shortly after the licensing officer graduates from formal training that includes the generic knowledge and guidance for the conduct of those tasks. See Appendix 9-B for the list of the baseline OJT task qualifications. See Appendices 9-C through 9-F for the list of the comprehensive OJT task qualifications SPECIALIZED OJT Before use in certain areas of specialization, licensing officers must complete OJT in the tasks specified for the area of specialization.. Draft_CAATraining Program Manual 115

116 9.3 FORMAL ICAO TRAINING A. The CAA has determined that the ICAO-endorsed Government Safety Inspector courses administered by ICAO COSCAP programmes may be used as a baseline training requirement. B. This course is Personnel Licensing. C. The timeline goal for scheduling this course will be the first year of employment. D. The primary benefits of this course are interaction with other civil aviation personnel, a review of ICAO Annexes 1 and 6, a comparison of the model AOC certification system and interaction with other training inspectors. E. See Appendix 9-F+ for the list of the base line OJT task qualifications. Draft_CAATraining Program Manual 116

117 9.4 OPERATIONS TRAINING - TECHNICAL MONITORING TECHNICAL MONITORING FOR UPGRADING QUALIFICATIONS A. Because the organizations must train and qualify their personnel, these organizations have existing approvals from the CAA. B. The CAA may choose to use their regulatory access to approved industry technical training to upgrade licensing officer qualifications by having the inspector attend the entire course or curriculum. This approach to licensing officer qualification has the benefit of providing both upgrade training of the participating personnel and oversight of the content and quality of the training class. C. CAA management may assign licensing officers to attend such courses for the purpose of upgrading or establishing initial qualification in technical areas and specializations that will broaden the CAA safety oversight capability. D. Those CAA persons attending for the purpose of upgrading their qualifications or establishing initial qualification will be provided a formal certificate issued by the CAA (or the training facility) upon completion SPECIALIZED LICENSING TRAINING A. The following list of training courses is provided to demonstrate the types of training that are included in this category: - Cabin crew training qualification - Emergency equipment training and drills - Flight dispatcher training - Load Controller training - Crew resource management training - Threat and error assessment - Security training Notes: - Inspectors monitoring ground training for qualifying knowledge are cautioned to conduct themselves as a student rather than a qualified inspector. - The instructor must be allowed to conduct the training without inspector input. B. The CAA should have licensing officer qualification records demonstrating that there is, on staff, at least one officer that has completed one or more of these training courses in the last 5 years: - Having a qualified inspector for each of these operator training courses should be considered a Priority 1 training objective - In the first year of inspector qualification, this type of training should be treated as Priority 1. ***** Draft_CAATraining Program Manual 117

118 APPENDIX 9-A _ BASELINE LICENSING OFFICER LOCAL FORMAL TRAINING A. This appendix provides the time-line goals for training of newly employed aviation operations inspectors. - The timing goals are not absolutes, but will be closely followed. - Inspectors will not be assigned as the qualified person for a task until he has completed the local formal and OJT qualification for that task. B. This formal training will normally be scheduled in tandem with the actual OJT task qualification training events outlined the following appendices of this chapter. 1. First Week of Employment It is important that a new employee complete this orientation training as soon as possible after employment. - New Employee Orientation (16 hours) 2. First 2 Months of Employment These formal courses are important for the new operations inspector to introduce safety oversight concepts and attain a minimum level of functional usability. - Database Tracking & Reporting (24 hours) - Overview of Safety Oversight Concepts (12 hours) - Resolution of Safety Concerns Administrative Procedures (16 hours) - Generic Certification Planning & Processing (16 hours) - Regulations Indoctrination for Licensing Officers (24 hours) - Personnel Licensing Concepts & Processes (16 hours) - Personnel Licensing through Validation (24 hours) - Administrative Processing of Designated Representatives (8 hours) 3. First 6 Months of Employment A. These local formal courses and the associated OJT task qualifications prepare the employee for the performance of a wider range of job functions in support of the CAA oversight obligations. B. The net result should be that this inspector is functional without direct supervision over the primary tasks performed by CAA operations inspectors. - Resolution of Safety Concerns Enforcement Procedures (24 hours) - Supervision of Operations Designees (16 hours) - Incident Investigation Operations (16 hours) 4. First 12 Months of Employment These local formal courses, coupled with the OJT qualification, will result in the inspector having completed the minimum local training requirements to be designated a qualified operations inspector. - ATO Certification & Administration Operations (12 hours) - PEL Skill Testing Procedures Operations (24 hours) Draft_CAATraining Program Manual 118

119 5. Prior to Un-Supervised Assignment for These Duties The timing goal for completion of the following local training courses and the associated OJT task qualification is not specified because these will be scheduled according to the needs of the CAA. - Safety Management & Quality Programmes Operations (16 hours) ***** Draft_CAATraining Program Manual 119

120 APPENDIX 9-B _ BASELINE LICENSING OFFICER OJT PLAN A. This appendix provides the baseline OJT plan for new-hire Licensing Officers. - The tasks are grouped according to general areas and order of introduction into the OJT process. - Within a general area, task numbers are provided in numerical order, not in the recommended order of introduction. B. It should be augmented with additional OJT tasks as necessary for each individual inspector and their assigned duties and responsibilities. 1. Baseline Administrative OJT Task The trainee must demonstrate basic competency in the use of the CAA Action database before proceeding into the OJT process. N Task Description Level 1 Level 2 Level 3 1 CAA Action Data Entries date sign date sign date sign 2. Baseline Inspection OJT Tasks The trainee should be able to demonstrate competency in the conduct of generic safety oversight inspections in order to be usable as inspectors on a basic level. N Task Description Inspection 1 Ramp Inspection 2 Inspect Pilot Proficiency Check 3 Inspect Facilities and Equipment 4 Inspect Support Section 5 Inspect Personnel Records 6 Inspect Personnel 7 Inspect Training in Progress Level 1 Level 2 Level 3 date sign date sign date sign 3. Baseline Safety Issue Resolution OJT Tasks During the conduct of inspections, the trainee will be identifying safety issues which require processing to resolution. Basic competency is these tasks are important to safety oversight. N Task Description Level 1 Level 2 Level 3 Draft_CAATraining Program Manual 120

121 Safety Issue date sign date sign date sign 1 Safety Issue Resolution Process 2 SI Resolution: Counselling of Individuals 3 SI Resolution: Formal Notification & Reply 4 SI Resolution: Voluntary Disclosure 5 SI Resolution: Remedial Training 6 SI Resolution: Vary Operational Authorization 7 SI Resolution: Re-Examination of Individual 8 SI Resolution: Vary PEL License Privileges 9 SI Resolution: License/CertificateSurrender 10 SI Resolution: Cancellation of Safety Issue 11 SI Resolution: Warning Notice 12 SI Resolution: Aircraft Condition Notice 13 SI Resolution: Letter of Warning 14 SI Resolution: Letter of Correction 4. Baseline Investigation OJT Tasks During the conduct of inspections, the trainee will also encounter situations that will require the application of investigation techniques. The trainee will be assigned the processing of at least one complete enforcement investigation during the OJT period. N Task Description Investigation 1 Investigation - Occurrence 2 Investigation - Enforcement Level 1 Level 2 Level 3 date sign date sign date sign 5. Baseline Personnel Licensing OJT Tasks Personnel licensing is another area where the trainee should have good transfer of learning. They should be provided opportunities to accomplish PEL tasks that require the review of a technically qualified inspector. N Task Description Processing 1 Processing Medical Certificate 2 Process SPL License Level 1 Level 2 Level 3 date sign date sign date sign Draft_CAATraining Program Manual 121

122 3 Process PPL License 4 Process CPL License 5 Process ATPL License 6 Process FIL License 7 Process Instrument Rating 8 Process MCPL License 9 Process Pilot Endorsement 10 Process FEL License 11 Process GIL License 12 Process FDL License 13 Process CCML License 14 Process AMEL License 15 Process ARSL License 16 Process PRL License 17 Process ATCL License 18 Process ASOL License 6. Baseline Evaluation OJT Tasks The conduct of evaluations is more complex than the simple yes/no of inspections. For evaluations, the trainee must apply knowledge, experience and qualifications to complete these evaluations. It is important that the trainee understand the need to make a conformance evaluation first, before applying technical knowledge. The trainee must demonstrate ability to conduct these baseline evaluations and apply the same techniques to variations of the type of evaluations. N Task Description Evaluation 1 Evaluate Management Personnel 2 Evaluate Training & Checking Personnel 3 Evaluate Critical Records 4 Evaluate Record Retention Programme 5 Evaluate Training Organization, Facilities, and Equipment 6 Evaluate Operations Manual 7 Evaluate Operations Systems Procedures 8 Evaluate ETOPS Operational Procedures Level 1 Level 2 Level 3 date sign date sign date sign Draft_CAATraining Program Manual 122

123 7. Baseline Certification OJT Tasks These baseline certification tasks are meant to get the trainee involved in the processing of certifications as a body of evaluations, inspections and demonstrations. N Task Description Level 1 Level 2 Level 3 date sign date sign date sign 1 Certification-Original (Plan & Manage Project) 2 Evaluate Demonstration 3 Prepare Certification Report 4 Issue Certification Documents 8. Baseline Instructor Training OJT Task The trainee must demonstrate basic competency in the ability to apply the CAA OJT training concepts in order to provide OJT training to other CAA inspectors. N Task Description Level 1 Level 2 Level 3 1 Instructor-OJT Training date sign date sign date sign ***** Draft_CAATraining Program Manual 123

124 APPENDIX 9-C _ INVESTIGATIONS: LICENSING OFFICER OJT QUALIFICATION The following on-the-job qualifications must be completed for persons planning to perform qualified inspector duties for operations investigations in addition to those accomplished during the baseline OJT process. The OJT task qualifications in this appendix will be accomplished following the completion of the course: Aviation Incident Investigation Operations. N Task Description Level 1 Level 2 Level 3 1 Detailed Investigation: Occurrence 2 Investigate Public Report of Incident 3 Investigate Report of ATC Incident 4 Investigate ATC Report of Flight Deviation 5 Investigate Runway Incursion Incident 6 Investigate Dangerous Goods Incident 7 Investigate Emergency Evacuation Incident 8 Investigate Report of Intentional Violation 9 Investigate Report of Serious Injury Incident 10 Investigate Report of Reckless Flying 11 Investigate Report of Parachute Jumping Incident 12 Investigate GA/Corporate Operator Incident date sign date sign date sign ***** Draft_CAATraining Program Manual 124

125 APPENDIX 9-D _ ENFORCEMENT: LICENSING OFFICER OJT QUALIFICATION In addition to those actions accomplished during the baseline OJT process, the following onthe-job qualifications must be completed for persons planning to perform qualified inspector duties for enforcement investigations and processing. The OJT task qualifications in this appendix will be accomplished following the completion of the course: Resolution of Safety Issues - Enforcement Procedures. N Task Description Level 1 Level 2 Level 3 date sign date sign date sign 1 Detailed Investigation: Enforcement 2 Compiling Items of Proof 3 Authoring Inspector Statement 4 Issue Letter of Investigation 5 Authoring Enforcement Report 6 Assemble/Forward Enforcement Report 7 Technical Support for Legal Counsel 8 Informal Hearing with Respondent 9 Inspector Testimony Deposition/Formal Hearing ***** Draft_CAATraining Program Manual 125

126 Chapter 10 Qualification of Coordinators This chapter describes the qualification and training methodology that shall be applied by the Safety Regulations Department for the continuing qualification of inspectors that assigned specialized coordinator duties and responsibilities DATA QUALITY COORDINATOR The guidance for this specialized training for Data Quality Coordinator is contained in the CAA s Database Instructions Manual. This Section is inserted pending future consideration of the possible consolidation of training for this specialization into this chapter DANGEROUS GOODS COORDINATOR The guidance for this specialized training for Dangerous Goods Coordinator is contained in the CAA s Dangerous Goods Administration Manual. This Section is inserted pending future consideration of the possible consolidation of training for this specialization into this chapter ACCIDENT PREVENTION & INVESTIGATION COORDINATOR The guidance for this specialized training for Accident Prevention & Investigation Coordinator is contained in the CAA s Accident Administration Manual. This Section is inserted pending future consideration of the possible consolidation of training for this specialization into this chapter. ***** Draft_CAATraining Program Manual 126