COSCAP-GULF STATES DRAFT OF CAA TRAINING PROGRAM MANUAL

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1 COSCAP-GULF STATES DRAFT OF CAA TRAINING PROGRAM MANUAL July 2012 Draft_CAATraining Program Manual 1

2 DOCUMENT REVIEW Drafted by: Verified by: Authorised by: Bruno De Wouters COSCAP-GS Ops/PEL expert Nadia Konzali COSCAP-GS Project Coordinator H.E. Saif Med Al Suwaidi COSCAP-GS Chairman Date: July 2012 Date: August 2012 Date: DOCUMENT LOG Version Date Description of evolution Modifications Version 0 28 July 2012 Initial version Draft_CAATraining Program Manual 2

3 TABLE OF CONTENTS 1 CHAPTER 1 _ MANUAL ADMINISTRATION SOURCE MANUAL FOR CAA ORGANIZATION & PERSONNEL AVAILABILITY OF THIS MANUAL COMPLIANCE WITH THIS MANUAL MAINTENANCE AND OWNERSHIP OF MANUAL INSERTING REVISIONS TO THIS MANUAL Formal Manual Revision DISTRIBUTION & INSERTION OF REVISIONS INSERTION OF LIST OF EFFECTIVE PAGES (LEP) IDENTIFYING REVISIONS RECORDING REVISION INSERTION DISPOSAL OF PAGES PROPOSING REVISIONS TO THIS MANUAL SUGGESTIONS FOR REVISION ARE WELCOME SUGGESTING REVISION CONTENT REVISION RESPONSIBILITIES EDITING CONVENTIONS USE OF NOTES...11 CHAPTER 2 _ TECHNICAL QUALIFICATION POLICIES ICAO CONTRACTING STATE OBLIGATIONS General ICAO Document 9734-A ICAO ANNEX 6: QUALIFIED TECHNICAL PERSONNEL QUALIFICATION POLICIES Training policy...14 ANNEX TITLE...37 APPENDIX 4-A _ CAA IN-HOUSE FORMAL TRAINING COURSES...38 APPENDIX 4-B _ NEW HIRE ORIENTATION CHECKLIST...40 APPENDIX 5-A _ GENERAL GUIDANCE FOR BASELINE COMPLETION...61 APPENDIX 6-A _ BASELINE MAINTENANCE INSPECTOR LOCAL FORMAL TRAINING...67 APPENDIX 6-B _ BASELINE MAINTENANCE INSPECTOR OJT PLAN...69 APPENDIX 6-D _ INVESTIGATIONS: MAINTENANCE OJT QUALIFICATION...74 APPENDIX 6-E _ ENFORCEMENT: MAINTENANCE OJT QUALIFICATION...75 APPENDIX 6-F _ AMO SPECIALIZATION: MAINTENANCE OJT QUALIFICATION...76 APPENDIX 7-A _ BASELINE AVIONICS INSPECTOR LOCAL FORMAL TRAINING...84 APPENDIX 7-B _ BASELINE AVIONICS INSPECTOR OJT PLAN...86 APPENDIX 7-C _ AMO QUALIFICATION: AVIONICS OJT TASKS...90 APPENDIX 7-D _ INVESTIGATIONS: AVIONICS OJT QUALIFICATION...92 Draft_CAATraining Program Manual 3

4 APPENDIX 7-E _ ENFORCEMENT: AVIONICS OJT QUALIFICATION...93 APPENDIX 7-F _ AOC CERTIFICATION: AVIONICS OJT QUALIFICATION...94 APPENDIX 8-A _ BASELINE OPERATIONS INSPECTOR LOCAL FORMAL TRAINING102 APPENDIX 8-B _ BASELINE OPERATIONS INSPECTOR OJT PLAN APPENDIX 8-C _ AOC CERTIFICATION: OPERATIONS OJT QUALIFICATION APPENDIX 8-D _ INVESTIGATIONS: OPERATIONS OJT QUALIFICATION APPENDIX 8-E _ ENFORCEMENT: OPERATIONS OJT QUALIFICATION APPENDIX 8-F _ OPERATIONS INSPECTOR CABIN SAFETY SPECIALIZATION APPENDIX 8-G _ HELICOPTER APPROVALS: OPERATIONS OJT QUALIFICATION APPENDIX 9-A _ BASELINE LICENSING OFFICER LOCAL FORMAL TRAINING APPENDIX 9-B _ BASELINE LICENSING OFFICER OJT PLAN APPENDIX 9-C _ INVESTIGATIONS: LICENSING OFFICER OJT QUALIFICATION APPENDIX 9-D _ ENFORCEMENT: LICENSING OFFICER OJT QUALIFICATION Draft_CAATraining Program Manual 4

5 Record of Revisions The issue of Revisions / Amendments is announced by the State CAA Director. Revision / Amendment Number Date Entered by applicable entered Revision Initial issue 1 Draft_CAATraining Program Manual 5

6 List of Effective Pages PAGE REVISION DATE OF ISSUE PAGE REVISION DATE OF ISSUE 1 0 (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September 2012 Draft_CAATraining Program Manual 6

7 32 0 (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September (initial issue) September 2012 Draft_CAATraining Program Manual 7

8 1 CHAPTER 1 _ MANUAL ADMINISTRATION The purpose of this Chapter is to provide guidance for the: Availability of this manual. Compliance with this manual. Revision of this manual. Understanding of the manual formatting. Application of standard symbols or methods. 1.1 SOURCE MANUAL FOR CAA ORGANIZATION & PERSONNEL A. This manual is a source manual regarding the: Organization of the CAA, The general groupings of CAA personnel, and Their qualification to perform as inspectors. B. The guidance in this manual has precedence over any other CAA organization and personnel qualification to their assignments. These policies shall be followed by the Flight Standards personnel in the performance of their job duties and responsibilities. 1.2 AVAILABILITY OF THIS MANUAL A. The latest version of this Manual will be available to technical inspectors in hard copy and Intranet links. B. A printed copy will also be maintained in the Technical Library. 1.3 COMPLIANCE WITH THIS MANUAL A. Each assigned user must comply with policies and procedures provided in this manual. B. Should the user identify any policy or procedure that might not be consistent with CAA requirements, that information should immediately be communicated to their assigned supervisor. Following the policies and procedures of this manual will ensure compliance with the Safety Regulations Department requirements. 1.4 MAINTENANCE AND OWNERSHIP OF MANUAL A. The CAA Organization Manual must be maintained in current status by the assigned user in accordance with the policies and procedures specified in this Chapter. B. This manual is considered the property of CAA and must be relinquished to the CAA Director in the event of the user s retirement, termination, and transfer or contract termination. C. The content of this manual is managed and updated by the CAA Director and is the express property the government. Draft_CAATraining Program Manual 8

9 1.5 INSERTING REVISIONS TO THIS MANUAL Formal Manual Revision A page and text revision package (formal revision) will be issued with a revision number, highlights of the revision and include page insertion and replacement information. These Revision packages will include the appropriate revisions to the LEP and the insertion of the revision will be recorded by the user in the Record of Revisions. The issue page with the highlights of the revision and page insertion and replacement will be discarded after insertion of the revisions DISTRIBUTION & INSERTION OF REVISIONS Revisions will be forwarded to all persons and organizations on the distribution list maintained by the CAA Director s secretary for this manual. Regardless of personal schedules, the user of this manual is required to confirm receipt and update to the CAA Director s secretary. A revision may be inserted and recorded as soon as it is received even if it is issued more than two weeks prior to the effective date. This confirmation will indicate that the user has reviewed and inserted of those materials in his manual on or before the revision s effective date INSERTION OF LIST OF EFFECTIVE PAGES (LEP) A. An LEP will be issued for the original and all revisions to this manual. B. The LEP is the controlling reference for the page currency of the manual. C. Use the LEP to verify that all pages of the manual are current. D. Only the most current LEP page(s) should be retained in the manual. E. The replaced LEP page(s) will be discarded before inserting the revised LEP page(s) IDENTIFYING REVISIONS Summary Page A. Each revision contains a summary page that reflects important information concerning the revision. B. An action page number and summary column contain pertinent information to follow when inserting revision pages Change Bars A. Black vertical change bars in the outside margin are used to highlight the location of new or revised text on a newly published page. Deletion of text will be noted in the revision summary. B. With the next revision of a page, previous change bars are deleted. Draft_CAATraining Program Manual 9

10 RECORDING REVISION INSERTION To indicate review and insertion of a revision, the user must record the revision s effective date and their initials after the appropriate revision number on the Record of Revisions page located in the front of the manual DISPOSAL OF PAGES A. The manual holder must destroy and discard out-of-date pages and the new revision summary pages/revisions checklist. B. Verify that all out-of-date pages are irretrievably destroyed by shredding, cutting, tearing or some other form of destruction, such that the information cannot be successfully pieced together. 1.6 PROPOSING REVISIONS TO THIS MANUAL The manual holder must not discard pages in hotel, airport or other public area trash receptacles SUGGESTIONS FOR REVISION ARE WELCOME The success of the Flight Standards policy and procedure implementation depends on employees and other users bringing professional insights. The CAA welcomes and encourages such communication to ensure that the company operates at peak performance SUGGESTING REVISION CONTENT Any user of this manual may propose changes to the manual text. These proposals should be addressed to the CAA Director by: Completing the Comment Report form that is included in the front of this manual immediately following the Record of Revision and submitting it to the CAA Director s Secretary; or Sending an outlining the suggested revision REVISION RESPONSIBILITIES A. The CAA employee accomplishing any duties that are covered by the policy and procedure of this manual must accomplish them in accordance these policies and procedures. B. The CAA Director is responsible for the content of the content of this manual and has the authority to revise it as necessary. Note: Any employee that finds it necessary to depart from / with the policies/procedures of this manual in order to properly accomplish the task must report this occurrence to the CAA Director in writing. Draft_CAATraining Program Manual 10

11 1.7 EDITING CONVENTIONS The following editing conventions apply to the use of certain specific terminology within the text: Gender: In this manual, the male or female gender may be used in a generic sense to designate both sexes. Will, Shall and Must: The words will, shall, and must are used in an imperative sense to state the requirement to accomplish the act prescribed. Compliance is mandatory. May: The word may is used in a permissive sense to state authority or permission to do an act. Compliance is not mandatory. Includes: The word includes means includes, but is not limited to... Refer to: Where further discussion or reference is suggested, the notation Refer to... directs the reader to material located in another paragraph, chapter or manual. In these cases, the referenced location should be specific as to manual, chapter and paragraph. Regulations: Where used in this manual, this acronym will be an abbreviation for the State Civil Aviation Regulation(s). 1.8 USE OF NOTES These additions to the text are used to highlight or emphasize important points when necessary. They call attention of the user about safety and precautionary or additional information. ****** Draft_CAATraining Program Manual 11

12 APPENDIX 1-A Acronyms Used in this Manual 1) AOC: Air Operator Certificate 2) ATO: Approved Training Organization 3) AMO: Approved Maintenance Organization 4) Regulations: State Civil Aviation Regulation and associated Parts / Chapters; 5) CAA: Civil Aviation Authority of State 6) CAA: Civil Aviation Authority (where used refers to a generic CAA) 7) CoA: Certificate of Airworthiness 8) CoR: Certificate of Registration 9) DGC: Dangerous Goods Coordinator 10) ICAO: International Civil Aviation Organization Draft_CAATraining Program Manual 12

13 CHAPTER 2 _ TECHNICAL QUALIFICATION POLICIES This chapter provides an overview of the policies and procedures that are used by the CAA to employ, initially qualify, maintain and upgrade the technical personnel used in its safety and security oversight programmes ICAO CONTRACTING STATE OBLIGATIONS General The concept of qualified technical personnel to perform evaluations and inspections on behalf of the State in the implementation of its aviation oversight role is well-documented in ICAO publications ICAO Document 9734-A (1) ICAO guidance states that technical personnel qualifications and training is one of the critical elements of a State s aviation oversight system. That critical element (CE-4) is provided in ICAO Document 9734, Part A, Chapter 3. (2) The qualification concepts included in that critical element are further expanded in the document to include: Pre-employment qualification & experience Initial training Recurrent (periodic) training Aircraft type-specific qualification Aircraft type-specific qualified and current Refresher training Seminars and workshops (3) In particular, ICAO specifies that it is essential for this training include subjects in: CAA regulations; Inspector skills Inspector knowledge Inspector duties and responsibilities Procedures for implementation of requirements Procedures for enforcement of requirements ICAO ANNEX 6: QUALIFIED TECHNICAL PERSONNEL «The State of the Operator shall require authority inspectors to complete initial and recurrent training in relevant technical subjects (including aircraft-specific subjects) and in skills necessary to effectively accomplish their certification and continued surveillance tasks." (ICAO Annex 6, Part 1, Appendix 1, par 5.3) Draft_CAATraining Program Manual 13

14 Annex 6 re-emphasizes these qualifications in Appendix 5 (Safety Oversight of Air Operators) to be in two general groupings: 1. Operational and technical experience similar to those they are to inspect, and the State of the Operator shall establish qualification requirements to ensure that its inspector personnel have operational or technical work experience and training compatible with those activities they are required to certificate or inspect. (ICAO Annex 6, Part 1, Appendix 1, par 5.3) 2. Additional training as necessary to qualify the inspector to accomplish their assigned tasks. 1.1 Qualification policies Training policy A. The CAA, and the Safety Regulations Department, understands their obligation to provide for the development of a highly skilled and qualified work force for its aviation oversight programmes. B. CAA employees will be fully trained in the essential job tasks, knowledge, and skills that are required to accomplish the: CAA safety and security oversight; Meet ICAO obligations; Ensure the conformance of the aviation community; and Safeguard the travelling public. A. The qualification programme outlined in this manual will prepare both technical and para-technical personnel to apply the standards appropriate to the position assignments during their employment with the CAA. B. This manual outlines the qualification events and training for the different technical specialties composing the CAA and provides for both baseline and specialization of qualifications. Draft_CAATraining Program Manual 14

15 2.3 ROLES & RESPONSIBILITIES DIRECTOR-GENERAL With respect to qualification of technical personnel, the Director General has the overall responsibility for the provision of qualified technical personnel to implement the CAA aviation oversight programme. His responsibilities include: Provision of adequate qualified staff to ensure the fulfilment of State requirements and international obligations. Ensure that the budget submitted by the Safety Regulations Department will fully support the requirements for the qualification of the technical personnel. Ensure that adequate resources are provided to the Safety Regulations Department to fully implement the qualification programme for its technical personnel. Approve and fund training activities necessary to this qualification programme. Negotiate and oversee national agreements and contracts with government and commercial training vendors DIRECTOR, SAFETY REGULATIONS DEPARTMENT With respect to qualification of technical personnel, the Director of the Safety Regulations Department is responsible ensuring that the technical personnel are properly qualified for the tasks they are assigned to do, including: Hire highly qualified individuals to serve as technical personnel in the aviation oversight programmes Provision of leadership and direction to support the Safety Regulations Department qualification programme. Ensure the development of a highly skilled and qualified work force. Ensure that an on-going OJT programme is being administered in each Division/Section. Hold supervisors and managers accountable for ensuring that employee work assignments and schedules allow for sufficient time for employees to fully participate in and complete training requirements SAFETY PROGRAMME COORDINATOR With respect to qualification of technical personnel, the Safety Programme Coordinator is responsible for on-going quality assurance of CAA functions, including the provision and quality of training. This will include: Ensure that the technical personnel qualification programme is effectively and efficiently managed, and complies with all policy requirements. Provisions for evaluation of any locally arranged and conducted training. Review the inspector training programme to ensure it is meeting national objectives, ICAO requirements, and international obligations. Draft_CAATraining Program Manual 15

16 Provisions for periodic review of training courses to ensure that the content remains current with respect to job tasks, knowledge, skills and inspector performance requirements. Annual review of the training plan for each inspector determines completion and future training needs MANAGERS & SUPERVISORS With respect to qualification of technical personnel, managers and supervisors play a key role in assessing gaps between oversight obligations/responsibilities and actual workforce skills, identifying developmental needs, prioritizing training needs, certifying the accomplishment of learning objectives and fostering on-the-job development. This will include: Ensure that employee work assignments and schedules allow sufficient time for employees to fully participate in and complete training requirements. Notify CAA Director regarding changes in training requirements, specify new training needs not previously identified, and relinquish training resources that no longer apply. Foster a work environment conducive to the success of the training programme. Communicate regularly with employees regarding the status of training requirements and employee progress in meeting requirements. Arrange for formal training courses that are required for each inspector. Schedule On-the-Job-training events. Logistics associated with training events. Ensure the conduct on-the-job-training events. Advice the CAA Director when training has been completed. If applicable, update the CAA computer database for each qualification and training event TECHNICAL &PARA-TECHNICAL PERSONNEL With respect to qualification of technical personnel, the individual employee must take a proactive role in ensuring that they are qualified for the job tasks that they are to perform. This will included: Note: Collaborate with management to identify personal training needs. Communicate with the immediate supervisor and peers to plan training activities. Actively participate in training activities. Review personal training records and documentation to ensure that it is up-todate. Provide feedback and evaluation regarding the effectiveness of the training programme. Draft_CAATraining Program Manual 16

17 Technical personnel must recognize and take advantage of opportunities, whether on the job, outside of work, or in formal training, to develop expertise required by changing job requirements. ***** Draft_CAATraining Program Manual 17

18 Chapter 3 Records of Qualification of Technical Employees This chapter provides guidance for the collection and maintenance of qualification records for technical and para-technical employees of the Safety Regulations Department. 3.1 IMPORTANCE OF QUALIFICATION RECORDS INTERNATIONAL EVENTS LEAD BACK TO THE RECORDS A. The technical decisions made by qualified inspectors must be based on international standards and relevant practices. For example, aviation safety inspectors that authorize special approvals for aviation operators can have far-reaching effects in today s world. With today s reliability and capability, an aircraft can takeoff and in less than 20 hours be involved in an incident or accident in another country all over the world. B. In the example above, the accident investigators will want to know that the relevant international standards and safety practices were applied when the decisions were made to grant the technical approvals to the operator. The investigation of that accident or incident will ultimately lead back to the operator s civil aviation authorities and the technical approvals that were granted to organizations and individuals by the CAA. They will want to see the records of the approvals and what technical aviation safety specialists were involved in the process and decisions associated with those approvals. They will eventually want to establish that the technical specialists involved in the decisions were qualified to make those decisions. The logical place for them to look for those qualifications is in the personnel records maintained by the Safety Regulations Department NO RECORD NOT QUALIFIED The concept of no record no qualification will apply. It is a concept that is applied across the aviation world. Records are a key component on which auditors rely to decide if an: A. Aircraft was airworthy; B. Individual was qualified to perform the tasks authorized by a PEL license; C. Organization or individual was properly evaluated before the issuance of an operating certificate or license; or D. The technical inspector recommending the approvals and authorization was qualified to make the technical decisions to grant the approval for a special operation CURRENT & QUALIFIED A. As previously stated in this manual, the inspector must be qualified and current to perform the task to which he is assigned: Qualified means the inspector has training or previous experience that relates to the task that is assigned. Draft_CAATraining Program Manual 18

19 Current means that the inspector has recent training or experience that directly related to the newest methods for the task that is assigned. B. Any determination of the qualifications of the inspector will be based on an assessment of his experience, formal training, OJT training or the fact that the task has direct positive transfer of methodology from similar or related tasks. Note: A qualified technical inspector may make a reliable technical decision of the acceptability of evaluation or inspection QUALIFICATION TAKES TIME & MONEY A. The qualification of technical inspectors is a multi-level process. These persons are hired because they possess a minimum level of overall aviation experience and demonstrated competency. But they are not yet qualified to reliably conduct the wide range of evaluations, inspections and investigations that are required of technical inspectors today. B. This qualification occurs through a series of targeted formal and on-the-job training events and variety depending on the inspector s speciality and the needs of the Safety Regulations Department. Some qualification will include targeted experiences, such as time spent shadowing a qualified inspector. C. Each inspector should receive baseline training intended for all inspectors and baseline training appropriate to their technical speciality. But eventually, time and money will dictate that one, or only a few, inspectors may receive the necessary level of expertise to perform a certain evaluation, inspection, certification or investigation. D. It is essential to ensure that the Safety Regulations Department has qualified technical experts to undertake the certification processes and make the technical decisions that are required to approve State organizations and individuals. The qualification process for each inspector will require significant time and money. Notes: 1. All of these experiences (training courses, OJT training, shadowing experiences, etc.) should be carefully documented in the employee s qualification records. 2. Inspector qualification records represent signification expenditure; it is imperative that the CAA records be complete, up-to-date and retained in a safe place. Draft_CAATraining Program Manual 19

20 3.2 RECORD-KEEPING POLICIES COMPLETION AND RETENTION OF RECORDS A. The Directors are responsible for ensuring that the qualification records of the technical employees in their Division are complete, up-to-date ad retained in a safe place. B. The Records Person will be responsible for control and retention of these records. C. The Records Person may allow a technical employee to review his official qualification files with the stipulation that the employee may not leave the immediate location of the Secretary. Note: Should any employee move to a different technical specialty, his qualification record will be immediately transferred to the new Director EACH TECHNICAL EMPLOYEE IS ALSO RESPONSIBLE A. Each technical employee shall make at least one Action record for each day of training to indicate the training received or conducted. B. After completion of a training course, seminar or specific OJT qualification, the technical employee will ensure that the proof of completion (certificate or OJT record) a record of the completion is contained in his official qualification file. C. Each technical employee is also responsible for periodically ensuring that his or her official qualification record correctly reflect his experience, formal training, OJT training and other qualifying events and seminars SECURE FILING AREA The CAA will have a secure, locking filing cabinet or room with access limited only to the Directors and the assigned records person for the purpose of retaining the official qualification files of the assigned technical employees. Draft_CAATraining Program Manual 20

21 3.3 CONTENTS OF THE EMPLOYEE S QUALIFICATION FILE The hard-copy qualification file of a technical employee shall contain at least: The employee s up-to-date personal information; The position assignments for which the technical employee is qualified; If appropriate to the technical specialty, copies of the licenses and certificates that are pertinent to the employee s technical qualifications; The employee s resume of pertinent aviation experience before employment with the CAA; The employee s resume of pertinent aviation safety inspector assignments and special projects (after employment with the State government); A copy of the completion and/or graduation certificates issued after the formal training; A listing of all OJT qualification accomplished; A copy of the current training plan that has been developed and provided to the employee. Draft_CAATraining Program Manual 21

22 3.4 PERTINENT PRE-EMPLOYMENT QUALIFICATION EXPERIENCE A. Each technical person employed as a technical inspector is required to have a minimum number of years experience in the aviation industry. A. A further breakdown of the employee s aviation experience by specific work experiences demonstrates specialized technical background that may be considered by the CAA management for job assignments. B. The technical employee shall provide to the CAA, a resume of all pertinent aviation experience before employment as an aviation safety inspector, separating the previous experience by dates and job assignments. C. The pre-employment resume of the technical employee will be edited to develop a standardized document presentation for the purpose of insertion in the employee s official qualification file. D. The Records Person will insert this resume in the employee s official qualification file and into the computer data base CAA Employee Qualification record FORMAL TRAINING A. Pertinent formal training before employment with the CAA may be considered by the management when making job assignments involving evaluation and inspection. B. The technical employee shall provide all pertinent formal training course completion certificates or other proof of completion, including the dates, course titles and training institutions. C. The CAA Director will make a determination which formal training courses may be inserted into the employee s official qualification file. D. These formal training courses will be inserted into the employee s Qualification Record by the assigned Records Person. E. The Records Person will insert the completion certificates in the employee s official qualification file LICENSES & CERTIFICATES A. Pertinent licenses and certificates held by the technical employee may be considered by the management when making job or training assignments. B. The technical employee shall provide copies of all pertinent licenses and certificates. C. The Records Person will insert these licenses and certificates in the employee s official qualification file AIRCRAFT QUALIFICATION A. All of the technical employee s aircraft qualification training and ratings may be considered by the CAA management when making job or training assignments. B. The technical employee shall provide all evidence of aircraft qualification and flight experience. C. All proof of qualification or training for aircraft qualification shall be entered into the employee s CAA data base Qualification Record by the assigned Records Person. Draft_CAATraining Program Manual 22

23 3.5 PERTINENT AFTER-EMPLOYMENT QUALIFICATION EXPERIENCE A. The technical employee shall provide to the CAA, a resume of all job assignments after employment as an aviation safety inspector, separating the experience by dates and job assignments. B. The technical employee shall review and edit their after-employment resume at least once in every 12 calendar months. C. The after-employment resume of the technical employee will be edited to develop a standardized document presentation for the purpose of insertion in the employee s official qualification file. D. The Records Person will insert this resume in the employee s official qualification file and in the CAA Employee Qualification Record FORMAL TRAINING A. Pertinent formal training after employment with the CAA may be considered by the management when making job assignments involving evaluation and inspection. B. The technical employee shall provide all pertinent formal training course completion certificates or other proof of completion, including the dates, course titles and training institutions. C. These formal training courses will be inserted into the employee s Qualification Record by the assigned Records Person. D. The Records Person will insert the completion certificates in the employee s official qualification file SEMINARS & OTHER TECHNICAL BRIEFINGS Technically pertinent seminars and briefings shall be treated as formal training for the purpose of the technical employee s Qualification Record LICENSES & CERTIFICATES A. The receipt or upgrade of a technical employee s licenses and certificates may be considered by the management when making job or training assignments. B. The technical employee shall provide copies of all licenses and certificates that have been upgraded to the Records Person. C. The Records Person will insert these update the copies of licenses and certificates in the employee s official qualification file AIRCRAFT QUALIFICATION A. All of the technical employee s aircraft qualification training and ratings may be considered by the CAA management when making job or training assignments. B. The technical employee shall provide an update of the aircraft qualification and flight experiences in the past 12 calendar months. C. All proof of aircraft qualification or training shall be entered into the employee s Qualification Record by the assigned Records Person. Draft_CAATraining Program Manual 23

24 3.6 COLLECTION & RETENTION OF FORMAL TRAINING RECORDS IMPORTANT RECORDS A. The technical employee s qualification file is the most important record for establishing the validity of the technical decisions made by that employee and the Authority. B. Both the Authority management and the technical employee are responsible for the completeness and accuracy of these records. C. It is critical that these records be kept secure at all times INCLUDE ALL TRAINING PRIOR TO EMPLOYMENT A. All formal records of industry training in aviation related subjects that the inspector can provide at initial hiring should verified and entered into the CAA Employee Qualification database. These records should include, at a minimum: All formal training necessary to initially qualify in an aviation position with industry; All formal training necessary to maintain currency for an aviation position; All formal seminars attended by the inspector while in an aviation position. B. A paper copy of this documentation should be archived for at least 36 calendar months. Note: The archiving is necessary to establish the credibility of the computer record-keeping system. Early in any such programme, auditors will question the validity and want to compare the computer records with the paper records INCLUDE ALL TRAINING BEFORE A. All aviation-technical formal training records after employment as an inspector, but prior to the use of database, should be verified and entered into the Qualification database. This will ensure that the Authority has a complete picture of the inspector s formal training. B. A paper copy of this documentation should be archived for at least 36 calendar months CONTINUE TO UPDATE THE FORMAL TRAINING RECORDS A. It is critical that the CAA Employee Qualification database be updated to reflect the formal training being received by the inspector. B. The CAA Action database should be updated daily by the inspector when he is in the formal training (See Chapter 04 of the Database Instructions Manual). By making these entries the inspector is verifying their attendance and the completion of the training. C. Upon making that last CAA Actions record for the training, the inspector should his supervisor and assigned Data Quality Coordinator of the completion. D. It is important to ensure that a copy of the training completion certificate issued by the training organization be provided to the supervisor as soon as possible after the training. E. The supervisor will review the completion document issued by the training institution and authorize the assigned Records Person to add the formal course to the employee s CAA Employee Qualification Record. Draft_CAATraining Program Manual 24

25 3.6.5 PRINT OUT A PAPER SUMMARY COPY A. As the employee s database record is updated, a new Qualification Comprehensive Report for the employee will be printed out for insertion in the CAA hard-copy qualification file for that employee. B. It is good practice to retain the last two copies of the Qualification Comprehensive Report.(the most recent summary and the last superseded summary) for that employee. This practice is especially helpful when dealing with auditors. ***** Draft_CAATraining Program Manual 25

26 Chapter 4 Formal Training: General This chapter provides guidance for the: Initial qualification training technical personnel as aviation safety inspectors, and Continuing qualification to maintain an equivalent level of technical expertise with the aviation industry and civil aviation safety standards. 4.1 GENERAL POLICIES The training requirements for qualification of paratechnical personnel employed to support the CAA technical functions are also included in this chapter. A. It is the policy of the Safety Regulations Department that all inspectors should be qualified by training or experience to conduct the inspections, evaluations and investigations assigned to this office. B. The inspectors of the CAA or its designees will be technically qualified on a parallel basis to the persons in the aviation industry that they are assigned to regulate. C. No inspector will be obligated to conduct an inspection, evaluation or approval unless that person believes they are technically or otherwise qualified to undertake. D. No person will be assigned to conduct a task unsupervised unless management believes that person to be qualified by experience, training or applying positive transfer of knowledge or experience. E. All formal training applicable to the qualifications of an inspector, whether previous to or after employment shall be recorded in the Qualification database. Draft_CAATraining Program Manual 26

27 4.2 TYPES AND PRIORITIES OF TRAINING TYPES OF TRAINING Inspectors will be given a variety of training that will include: Formal In-house core training; Inspector initial training; Structured on-the-job-training (OJT); Initial and recurrent aircraft-specific training; Industry technical training courses and seminars; Inspector Training through other civil aviation authorities PRIORITIES A. The priority of the types of training and specific courses is as follows: 1. Core Curriculums Training that is designated as core training will be accomplished during the first 12 months of the inspector s tenure with the CAA. 2. Priority 1 - Training that is necessary to ensure that the CAA has an inspector qualified to make or supervise the accomplishment of certification evaluations and approvals. 3. Priority 2 - Training that will provide the CAA with redundant capability to perform necessary certification evaluations, investigations and approvals or necessary to maintain inspector qualification levels on par with the existing aviation industry. 4. Priority 3 - Training that will enhance the level of inspector qualification or management abilities. B. Minimum Annual Training. After initial qualification, the CAA will budget for each inspector on an annual basis: One Priority 1 training course and Two Priority 1 training courses One Priority 2 training course OR and One Priority 2 training course. One Priority 3 training course Draft_CAATraining Program Manual 27

28 4.3 FORMAL IN-HOUSE INITIAL TRAINING This formal training is a requirement for all full-time CAA personnel. A. The CAA will conduct in-house training courses through contracted sources. B. These courses will consist of a formal review of the Civil Aviation Regulations and CAA technical guidance materials. C. A formal completion certificate will be issued to any inspector or paratechnical person that: (1) Attends at least 85% of the hours allotted to each training course; and a copy of that certificate will be included in the CAA s qualification file for the employee. (2) Completes the exercises, tests and evaluations included in the course in a satisfactory manner. Draft_CAATraining Program Manual 28

29 4.4 STRUCTURED INITIAL ON-THE-JOB TRAINING All technical inspectors and paratechnical persons will be included in a formal OJT programme that is tracked and signed off by specific job task. The specifics of that OJT programme are included in the following chapter. 1. Where possible, OJT for specific tasks will occur following the formal training that is relevant to the particular job task. 2. The implementation of the OJT programme and the sign-off for an individual task is considered a baseline requirement before the unsupervised performance of that task by an inspector or paratechnical person. 3. As an inspector has completed OJT on a specific task and is signed off by the inspector, he/she is considered to be qualified to perform the task. Draft_CAATraining Program Manual 29

30 4.5 INITIAL TASK-SPECIFIC INDUSTRY TRAINING A. The CAA must also expand their ability to monitor air operators by qualifying their inspectors as the organizations certificated by the CAA expand the complexity of their operations, B. Because the organizations must train and qualify their personnel, the CAA has many initial opportunities to upgrade the qualifications of their technical inspectors through participation in this training and qualification. This approach to inspector qualification has the benefit of providing both upgrade training of the participating inspectors and oversight of the content and quality of the training class AIRCRAFT, POWERPLANT & COMPONENT MANUFACTURERS A. AOC holders expanding to new aircraft, powerplants and/or components will be contracting for initial training from the manufacturers. It is imperative that the AOC holders understand that, for that equipment and training to be acceptable, the CAA must be provided to the opportunity to have inspectors monitor and/or participate in the training. B. Maintaining and upgrading the qualifications of the CAA inspectors to provide safety oversight for the complexity of the operator s operation is critical to the acceptance and credibility of the AOC holder s international operations. C. Where the CAA does not have an inspector qualified for the specific aircraft, powerplant or component to be used by the operator, an inspector will be included in the formal training on a Priority 1 basis. Otherwise, attendance in this training will be on a Priority 2 basis. D. Those CAA persons attending for the purpose of upgrading their qualifications or establishing initial qualification must be provided a formal certificate upon completion TRAINING ORGANIZATIONS A. When the initial aircraft, powerplant, component or task training is contracted by the AOC holder with a training organization, attendance by the CAA inspectors for the purpose of upgrading or establishing initial qualification or oversight of the training will be treated. B. Those CAA persons attending for the purpose of upgrading their qualifications or establishing initial qualification must be provided a formal certificate upon completion APPROVED AVIATION ORGANIZATIONS A. Training provided directly by the instructors of the operators and organizations certificated or licensed by the CAA is a primary source for expanding the knowledge and experience of the CAA technical personnel. B. It is unusual to have qualified inspectors with sufficient time to monitor an entire course of training. But management should make every effort to round-out the knowledge and experience of the inspectors with the miscellaneous training that is routinely occurring at any good aviation organization. C. These organizations should be required to advise the CAA when giving training of any type. This provides the CAA opportunities for surveillance and consideration of the training for any inspectors needing specialization Specialized Operations Training Draft_CAATraining Program Manual 30

31 A. The following list of training courses is provided to demonstrate the types of training that are included in this category: Cabin crew training Emergency equipment training and drills Flight dispatcher training Load controller training Performance based navigation training International operations training Crew resource management training Threat and error assessment Security training B. The CAA should have inspector qualification records demonstrating that there is, on staff, at least one inspector that has completed one or more of these training courses in the last 5 years: Having a qualified inspector for each of these operator training courses should be considered a Priority 1 training objective Notes: In the first year of inspector qualification, this type of training should be treated as Priority 1. - Inspectors monitoring ground training for qualifying knowledge are cautioned to conduct themselves as a student rather than a qualified inspector. - The instructor must be allowed to conduct the training without inspector input Monitoring Flight Training A. The CAA has a requirement to monitor a sample of the flight training and other pilot qualification activities. This gives the Director an opportunity to have a qualifying operations inspector to observe flight training and checking as it is being administered by the instructors of the certificated organization. B. This type of activity should be treated as Priority 1 if the operations inspector is: - Not yet signed off for evaluation or inspection of these activities. - Preparing to attend formal qualification training for the specific aircraft. C. For other technical specialties, the type of monitoring should be Priority 3, and used primarily for the purpose of familiarizing technical personnel with the specific flight deck and forward observer position. Notes: - Inspectors monitoring flight training for qualifying experience are cautioned to conduct themselves as a student rather than a qualified inspector. - The instructor must be allowed to conduct the training without inspector input Flight Simulation Programmes A. The CAA has a requirement to monitor flight simulation training and qualification programmes, especially those that lead to qualification of crew members and/or demonstrations for the purpose of certification. Inspectors assigned to evaluation and Draft_CAATraining Program Manual 31

32 inspect these demonstrations should receive sufficient hands-on experience with the flight simulation training device and the programme. B. This type of hands-on participation should be treated as a Priority 1 training objective, if the operations inspector is: - To be assigned responsibilities involving the direct conduct of, and/or monitoring, of pilot qualification events. - Preparing to attend formal training for the specific type of qualification programme NEW CONCEPTS & TECHNOLOGIES A. Upgrading knowledge, skill and experience of CAA technical personnel with new concepts and technologies as these are incorporated into the international aviation environment is a CAA management responsibility. B. One or more of the CAA technical personnel will encouraged to attend seminars and formal training in these new technologies. C. This training will be treated as Priority 3 training, unless a State operator will be implementing the technology. In that case, having at least one inspector qualified to perform the necessary evaluations and inspections will be treated as Priority INSPECTOR-IDENTIFIED TRAINING COURSES & SEMINARS A. The CAA actively supports the participation of its inspectors in industry courses and seminars to maintain and enhance their qualifications. - It is the inspectors responsibility to submit a written request for any training course that are either necessary or could enhance their qualifications. - Those courses or seminars that can be substantiated to have immediate benefit for improvement of the CAA s capability and credibility will be scheduled as Priority 2. - Those determined to enhance the qualifications of the inspector, but not immediate benefit to the CAA will be scheduled on a Priority 3 basis. B. Those industry training courses that are critical to CAA responsibilities will be authorized on a Priority 1 basis are: - Risk Analysis and mitigation - Safety management systems - Dangerous goods training - Accident Prevention - Transportation of Dangerous Goods Notes: - The CAA Director will maintain a list of the inspector-identified courses/seminars and their training priority. - Those inspectors that have documentation showing previous completion of any of these training courses as an aircrew member will not be required to repeat this training. Draft_CAATraining Program Manual 32

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