ISPadmin. A complete system for management Internet Service Provider. Andrea Grittini Totalconn srl

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1 ISPadmin A complete system for management Internet Service Provider Andrea Grittini Totalconn srl

2 Characteristics ISPadmin is a complex system, which covers most of the needs of Internet service providers. This is a huge project to ensure complete administration and monitoring of end clients, including graphic rendering of transfer, setting individual services and rates, FUP, routers and modems, monitoring, reporting outages, statistics, complete billing, and much more. ISPadmin automatically adjusts firewall, shaping, QOS. Currently fully supports routers Linux, Mikrotik and Ubiquity units. Application also supports the managing of VOIP phones and the Internet on cable television networks (CATV). In this case, the system provides management CMTS and cable modems. ISPadmin supports automatic updates Firewall, Mangle and Queue Tree on the Mikrotik routers.

monitoring, reporting outages, statistics, complete billing, and much more. ISPadmin automatically adjusts firewall, shaping, QOS.

ISPadmin - Main functions Device management ( Mikrotik, UBNT, Canopy, CMTS modems ) Network Monitoring / Displaying on the map Network statistics Invoicing Scheduling User

3 ISPadmin - Main functions Device management ( Mikrotik, UBNT, Canopy, CMTS modems ) Network Monitoring / Displaying on the map Network statistics Invoicing Scheduling User Interface Evidence of the clients and History logger Contracts and documentation Management of services and tariffs Central store SNMP Backuping of the system Standalone modules

Interface Evidence of the clients and History logger Contracts and documentation

4 Installations: 500+ Managed licenses: Countries: 16

5 Usage WiFi network CATV (TV, Internet) network Radius based network Optical network FTTB

etc (Graphs, Signals, HW information, Automatic setting

6 Mikrotik management Supported all stable versions Information about device via SNMP and API (. etc (Graphs, Signals, HW information, Automatic setting MANGLE, QT, FireWall Supported RADIUS ( levels Supported FUP ( 4 MAC filter

7 Ubiquity management Full management of all Ubiquity units Information about device via SNMP (. etc (Graphs, Ping, Uptime, Supported airmax mode reported by units UBNT unit information ( type (version of firmware, CPU type, unit e.g.: Rocket M5, NanoBridge M5, etc.

etc (Graphs, Ping, Uptime, Supported airmax mode reported by

Canopy management Management of Canopy is in progress Receiving information about device by SNMP ( Firmware version, Uptime, Temperature, Interface with detailed

8 Canopy management Management of Canopy is in progress Receiving information about device by SNMP ( Firmware version, Uptime, Temperature, Interface with detailed information, Graphs of signal and graphs of Ping ) Router status Provides information about characteristics of assigned routers. ( Name, version, Uptime, HW version, etc. )

information, Graphs of signal and graphs of Ping ) Router status Provides

9 CMTS management Supported DOCSIS versions 1.0, 1.1, 2.0 Supported Headends ARRIS, CISCO, Motorola Config files for modems are generated automatically Monitoring of reverse channels of headend (. etc (SNR, frequency, bandwidth, modulation, Possibility to set Frequency, channel width, etc. Complete monitoring all Clients' connected modems

automatically Monitoring of reverse channels of headend (.

10 NETWORK monitoring Integrated the NAGIOS for network monitoring Clear graphical view of network topology Monitoring various devices in the network Hardware SMS Gateway available Error logs reporting Group notifications

Monitoring various devices in the network Hardware SMS

Statistics Graph of a single Interface at the routers ( transmissions, packets ) Detailed statistics of the Clients Wifi signal Complete month statistics of clients

11 Statistics Graph of a single Interface at the routers ( transmissions, packets ) Detailed statistics of the Clients Wifi signal Complete month statistics of clients transmission Load server statistics Month reports about increasing / decreasing in individual tariffs Network event statistics ( blackouts ) Statistics of changes in client's card

transmission Load server statistics Month reports about increasing / decreasing in

12 SNMP Finding the information from device which supports SNMP v1, v2 Option to create SNMP template for each device Individual graph settings for each value measured ( graph type, group of similar values which is displayed in one graph )

Individual graph settings for each value measured ( graph

Google maps Fully integrated Displaying of real network topology on the map Displaying Clients, Routers, Devices, Online/Offline routers, Backbone connections, Clients spots on AP Displaying entered

13 Google maps Fully integrated Displaying of real network topology on the map Displaying Clients, Routers, Devices, Online/Offline routers, Backbone connections, Clients spots on AP Displaying entered values on the Map Displaying altitude profile of the terrain between 2 points including the option to set an altitude profile of an antenna Displaying radiation aperture of antennas and signal coverage Option to add / display coverage of planned antennas which are not physically added into network topology

14 Invoicing Automatic invoicing in accordance with active service Monthly / quarterly / half-yearly / yearly invoicing period Option to create a standalone invoice Option to add additional items to invoice Additional items on invoices Statistics / Reports Automatic disconnection of the non-payers Bank statement import / export to the accounting systems Supported payment options: cash, bank transfer, cheque, PayPal, and the most common other payment options.

on invoices Statistics / Reports Automatic disconnection of the non-payers Bank statement import / export to the

interventions at a client Printing service lists / daily or weekly plan Work statements for the

15 Scheduling Option to add schedule for each technician Daily / weekly / monthly - summary of scheduled tasks Summary of done / undone tasks, task handling procedure Evidence of the service interventions at a client Printing service lists / daily or weekly plan Work statements for the period defined Tasks history Automatic notification about new task Option to invoice solved tasks

16 Central store Registering the equipment and goods that are shipped to clients The possibility to prefill the supplier who the goods is bought from The stock records by class and a specific type of goods List of goods under a defined period ( buying and selling prices ) The goods delivered to the client is displayed in the client s card

by class and a specific type of goods List of goods under a defined period ( buying

17 Register Register of the information on clients ( contact information, active services, contracts, billing ) Register of technical documentation ( Servicing, photographs, materials, equipment ) Register of changes and events in the client s card ( messages sent, sms, reminders, history of changes, etc. )

Servicing, photographs, materials, equipment ) Register of changes and

18 User interface Individual access for each end customer Many other functions which can be enabled from admin interface ( FUP graphs, graphs of data transmission, tariff, etc. ) Option to display all issued invoices including due date and payment morale of client Graphs of transmitted data of each client Option to send authorized request

Modul Radius Fully integrated Verification via Name and Password or via MAC address Authorization option to the WINbox or SSH via Radius Locking users in accordance with defined

19 Modul Radius Fully integrated Verification via Name and Password or via MAC address Authorization option to the WINbox or SSH via Radius Locking users in accordance with defined parameters Detailed logs of the verified users including data transmitted Option to define specific attributes for each client Supported PPPoE Graphs of clients data transmission

defined parameters Detailed logs of the verified users including data transmitted Option

20 Modul Dealer A separate module of the application ISPadmin to make the records of commissions and payments to dealers / partners clear Management of dealers and creating separate interfaces for the dealer s access to his account ( commissions, paid and unpaid invoices ) Statistical information about the dealers in the admin. account The manual editing or entering initial values of the credit The list of items which the invoice has been made out for The type of commission in the percentage or a fixed amount

paid and unpaid invoices ) Statistical information about the dealers in the admin.

21 Modul NETflow Fulfillment of the law duty to logging flow on ISP s network Complete logging of all packets in ISP s network Detailed statistics, such as protocol type ( HTTP, SMTP ) over a specific time period Scoring and export of the data in CSV format

22 Technical Support Level 1 Support - includes only the right to download regular software updates Extension of Technical support Level 1 is possible at least for 1 year since the date when the last support was ended. Level 2 Support - includes only the right to download regular software updates and troubleshooting and escalate the item to technical support team. Level 3 Support - includes the right to download regular software updates and guaranteed response of the technical support team. Individual requests In accordance to the hour rate from current price list

23 Business models Single purchase - The system is installed to a provider s HW and located at the installation site. The provider ensures the system administration, backups and general maintenance by his own engineers. Lease of system in our housing centre - The system is practiced in our data centre in our servers for month fee. Lease of system and VIP support - The system is installed to the provider s HW and is placed at the installation site. The complete system safekeeping, applications of server security updates and the installation of ISPadmin updating are carried out by our engineers.

24 Contact IT Distributor and service center Totalconn srl Via j.f. Kennedy Caronno Pertusella (VA) ITALY Phone:

25 Grazie per l attenzione Thank you for your attention 25

Basic and most important functions

Work with tariffs Basic and most important functions MikroBill gives you an efficient and clear way how to manage tariffs. You are able to set price, max. speed in/out, aggregation. System supports burst