SMALL BUSINESS FRIENDLY COUNCILS PROGRAM

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "SMALL BUSINESS FRIENDLY COUNCILS PROGRAM"

Transcription

1 ITEM 4. FILE NO: SMALL BUSINESS FRIENDLY COUNCILS PROGRAM S SUMMARY The City of Sydney has long recognised the importance of the small business community and their contribution to the economic, cultural and social life of the city. Small business represents more than 80 per cent of all businesses in the city. The City s Economic Development Strategy recognises that a thriving small business sector is vital to ensuring the continued growth in job numbers and a diversity of employment opportunities. The Strategy sets out the ways in which the City has supported and will continue to support existing and prospective small business operators. Given the City s already strong support for the sector, this report recommends that the City join the recently established Small Business Friendly Councils Program (the Program) developed by the Office of the Small Business Commissioner in partnership with the NSW Business Chamber. The City s long-standing actions to support small business are in accordance with the Program. The Program was trialled with four councils in late 2013 and, following enhancement of its design, it is being expanded. The City has been invited to join. The Program is to be launched by the Deputy Premier and Minister for Small Business, The Hon. Andrew Stoner MP, the Minister for Local Government, The Hon. Paul Toole MP and the Chief Executive of the NSW Business Chamber, Stephen Cartwright. To join the Program, the City must make a number of key commitments that encompass: encouraging proactive and effective engagement by councils with small businesses; identifying and agreeing to standards for engagement with small business; and identifying best practice approaches to encouraging a vibrant and flourishing small business sector. This report recommends that the City of Sydney join the Small Business Friendly Councils Program. RECOMMENDATION It is resolved that: (A) (B) Council join the Small Business Friendly Councils Program; and authority be delegated to the Lord Mayor and Chief Executive Officer to sign the Charter of the Small Business Friendly Councils Program, based on the draft at Attachment A to the subject report.

2 ATTACHMENTS Attachment A: Small Business Friendly Councils Charter and Program

3 BACKGROUND 1. The Office of the Small Business Commissioner, in partnership with the NSW Business Chamber, has developed a program for local government to proactively work with and support local businesses - the Small Business Friendly Councils Program (the Program). 2. A trial of the Program was conducted in late Four councils participated in the trial. The Program has now been enhanced and councils across NSW, including the City, have been invited to join. 3. The Small Business Commissioner has advised that some 45 councils have expressed interest in participating in the Program, and firm commitments are currently being sought. 4. The Program is to be launched by the Deputy Premier and Minister for Small Business, The Hon. Andrew Stoner MP, the Minister for Local Government, The Hon. Paul Toole MP and the Chief Executive of the NSW Business Chamber, Stephen Cartwright. 5. The Small Business Friendly Councils Partnership Panel has endorsed the Program. Members of the Panel include NSW Business Chamber, Division of Local Government, Local Government NSW and Local Government Professionals Australia (NSW). 6. To join the Program, the City must make a number of key commitments which include: (a) implementing an on-time payment policy, including the reporting of the proportion of identified small businesses paid on time each quarter; (b) (c) (d) implementing and reporting on two strategies to improve business processes for small business; the Lord Mayor and Chief Executive Officer making a public commitment of support for the Program; agreeing to refer any business disputes to the Office of Small Business Commissioner Dispute Resolution Unit, which has a 94 per cent success rate; (e) in conjunction with a local business chamber, establishing a Business Advisory Board to work with Council; and (f) selecting one additional new initiative from a range suggested, which includes: (i) (ii) (iii) implementing strategies for engaging with small local businesses; setting service standards to advise small businesses about fee structures and the timeframes they can expect in relation to approvals; implementing strategies to improve small business access to Council s procurement processes;

4 (iv) establishing a system of pre-da (development application) meetings; and (v) implementing electronic payment facilities to ensure all types of payments can be made this way, thus reducing paperwork for small business. 7. The City already has had in place long-standing actions that meet the requirements of the Small Business Friendly Councils Program. The current activities and proposed new initiatives are outlined below. On-time Payments to Suppliers (in place) 8. The City s Accounts Payable Policy provides a framework for the processing of invoices and payments at the City. It sets out an ongoing commitment to on-time payments for all suppliers, including small business. 9. From Quarter 2 in 2014, on-time payment performance will be reported on every six months. These reports will demonstrate the timeliness of payments to all suppliers, inclusive of small business suppliers. Business Improvement Processes (in place) 10. The Economic Development Strategy makes a commitment to making it easier for business, particularly small business, to navigate government procedures and approvals needed for business to operate. This includes simplifying processes and removing barriers wherever possible or, where this cannot be achieved, clarifying and providing assistance to small business to ensure their dealings with the City and other levels of government are as efficient as possible. 11. The continuing program of activities to support small bars is an example of this commitment. To help business obtain the necessary approvals the City has developed a series of resources such as a video of our Small Bars 101 Workshop and several documents available on the City s website. These include: (a) (b) (c) (d) (e) (f) (g) how to open a small bar in the city; how to open a small bar (flowchart); how to apply for a street or laneway event; small bars DA assessment process (guidance only); how to complete the DA form for a small bar (guidance only); food and drink premises DA form; and food and drink premises DA fact sheet. 12. The current program of 101 workshops is another way the City shares information to existing and prospective business operators to clarify approval and other processes. Each event features presentations and the opportunity to ask questions of industry experts and City staff who look after applications, as well as to hear stories from people who have successfully been through the process. Many of the workshops have been recorded and the content is available on the City s website for those who cannot attend a workshop.

5 13. The recently adopted Creative City Cultural Policy and Action Plan and Live Music and Performance Action Plan also include wide-ranging actions to increase opportunities and lower regulatory barriers for local businesses. This includes reviews of red tape, increased support and information on negotiating planning and regulatory matters, streamlined approvals systems for creative enterprise and the use of outdoor spaces and initiatives to increase precinct distinctiveness and encourage visitation to the city area. 14. Two new initiatives pertaining to small business to which the City has committed and will report on progress include: (a) implementing a pilot program trialing the use of a permit system, which allows musicians and other workers associated with live music and performance to access existing loading zones adjacent to music and performance venues in the City of Sydney Local Government Area (LGA) for fifteen minutes for the purpose of unloading and loading instruments and equipment; and (b) developing information guides in multiple formats that provide specific information on the planning requirements and resources available for setting up a temporary or permanent live music or performance venue in the City LGA. Public Commitment 15. The City will work with the Office of the Small Business Commissioner on the most appropriate timing of a public statement by the Lord Mayor and Chief Executive Officer in support of the Small Business Friendly Council Program. Referral of Disputes (in place) 16. The City has in place guidelines on how it resolves issues to prevent their escalation into a dispute. These guidelines include mechanisms for referral of issues within the organisation as well as their referral to an outside agency, such as the NSW Ombudsman, the Office of Local Government or to an alternative dispute resolution provider. 17. In addition to the general provisions outlined above, the use of alternative dispute resolution mechanisms, such as mediation, was an action endorsed in the Live Music and Performance Action Plan. 18. Given that the use of alternative dispute resolution mechanisms is part of the City s current practice, the City is happy to add the Office of Small Business Commissioner s Dispute Resolution Unit to the range of third parties used for this purpose.

6 Business Advisory Board (in place) 19. The City receives advice through a range of mechanisms, including advisory boards such as the Aboriginal and Torres Strait Islander Advisory Panel, the Retail Advisory Panel and the Inclusion (Disability) Advisory Panel. It is also informed by groups such as the Better Building Partnership and through the establishment of reference groups to inform specific issues, such as the recent review of the planning system to identify ways to better support existing and new hotel development. Quarterly forums are also held with representatives from the liquor accords, business partnerships and chambers of commerce. 20. The Office of the Small Business Commissioner has confirmed that the range of existing opportunities for small business to inform and be informed by the City s programs meet the requirements of the Program and that it is appropriate that the City continue its engagement with business through these existing channels. Engagement with Small Business (in place) 21. The City is committed to working with local businesses to ensure the economic vitality and vibrancy of the city. As identified in the Economic Development Strategy, the development of an action plan is underway, which will set out a series of actions to support the economic activity that occurs in the villages and main streets outside central Sydney. The focus of this plan is on small business. In June 2014, the City invited over 600 local businesses to participate in a series of workshops designed to give small business a voice in the development of the action plan. The workshops sought feedback on issues and priorities identified by businesses to help create collaborative solutions. This includes improving the way the City partners with key stakeholders, communicates to businesses and coordinates and delivers business support services. 22. With approximately 25 per cent of the city s economic activity taking place in the villages outside central Sydney, it is vital that each area perform to the highest level possible. 23. The City currently makes a considerable investment through its Grants and Sponsorship Program to support the work of local chambers of commerce and business associations in these village areas. 24. The City takes direct action to support precinct development and promotion initiatives by delivering events, marketing collateral, the finegrain and small bars program and supporting tourism and retail marketing campaigns. 25. Other projects and programs aim to build capacity in the small business sector, predominantly located in the village precincts. 26. The approval in November 2013 of a 12 month trial to provide 15 minutes free parking on nine main streets was another initiative that was informed by the views of business. It was designed to help embed local businesses in their communities, building brand loyalty to local traders. The trial period began in December 2013 and continues. 27. The City also engages with the business chambers and business partnerships that represent thousands of local businesses within our LGA.

7 28. Through the development of the action plan, the City will have ongoing engagement with local small businesses to ensure that the programs and services Council delivers directly, or in partnership with other levels of government or organisations, are relevant and achieve the desired outcomes of continued economic sustainability for our small business community. 29. In 2014, the City launched an online newsletter specifically for our business community. The City Business e-newsletter provides relevant news stories, information on grants and sponsorships, awards programs and educational seminars, as well as the City s strategies for our business sectors. There are already over 1,200 subscribers. Improving Access by Small Business to the City s Procurement Processes (in place) 30. Education and awareness raising initiatives to improve access by small business to the City s procurement processes have proved successful in the past when particular groups of businesses have been targeted. For example, prior to the commencement of procurement of services for the development of the Eora Journey Economic Development Plan, briefings were conducted to explain the project and the procurement processes to ensure that businesses who might otherwise not participate were equipped to do so. 31. In addition to the initiatives the City already has underway, an additional campaign will commence in 2014/15 aimed at raising awareness of the City s procurement processes within the small business community. Pre-DA Meetings (in place) 32. The City provides a free pre-lodgement advisory service, which allows a small business owner to arrange a meeting with planning staff to discuss their proposed DA. This is in addition to access to duty planners who are available to discuss DA matters at the One Stop Shop and neighbourhood service centres from Monday to Friday, between 8am and 6pm. 33. Small businesses are encouraged to speak to the City before lodgement, as it will assist in reducing assessment times and determining whether a DA is in fact needed. 34. DA fees are regulated and are dependent on the costs of the proposed works. Information on these fees is contained in the City s Schedule of Fees and Charges. Information on likely fees that will be payable can be provided to small businesses when they speak to the duty planners, or at pre-lodgement meetings. 35. The City has also started to improve information on DA processes on the website, intended to assist small businesses in preparing and lodging DAs. This includes two video tutorials, one relating to the planning controls that apply to the applicant s site and the other relating to opening a food and drink premises.

8 Electronic Payment Facilities (in place) 36. The City is well-advanced in offering electronic payment facilities for our community, including small business. Payment of rates, childcare fees, property certificates and parking permits can all be done online. Similarly, the preferred method of payment for goods and services provided to the City is by electronic funds transfer direct to suppliers bank accounts. 37. Given the City s existing commitment to working proactively with small business, this report recommends that Council endorse the recommendation to join the Small Business Friendly Councils Program. KEY IMPLICATIONS Strategic Alignment - Sustainable Sydney Sustainable Sydney 2030 is a vision for the sustainable development of the city to 2030 and beyond. It includes 10 strategic directions to guide the future of the city, as well as 10 targets against which to measure progress. This program is aligned with the following strategic directions and objectives: (a) (b) Direction 1 - A Globally Competitive and Innovative City a diverse and sustainable economy with thriving businesses of all sizes is vital to maintaining the City s global competitiveness; and Direction 6 - Vibrant Local Communities and Economies small businesses are the dominant business type in the city s main streets and local village economies. This Program sets out a clear commitment and actions to support this important business sector. Organisational Impact 39. Commitment to and delivery on a range of initiatives under the Small Business Friendly Councils Program is already incorporated into the ongoing work of a variety of City business units. 40. New initiatives, such as reporting on-time payments and the development of an education and awareness raising campaign to facilitate the greater involvement of small business in the City s procurement activities, will be accommodated within existing resources. Economic 41. The largest proportion of businesses (more than 80 per cent) that operate in the City LGA can be categorised as small businesses; that is businesses with fewer than 20 employees. Participation in the Program commits the City to building on its already extensive commitment to and focus on the sector. BUDGET IMPLICATIONS 42. Current and proposed initiatives for 2014/15 can be accommodated within the 2014/15 adopted budget.

9 43. New initiatives for 2015/16 and beyond will be incorporated into draft budgets for each year. KIM WOODBURY Chief Operating Officer Andrea Beattie, Executive Manager Research, Strategy & Corporate Planning

DRAFT ECONOMIC DEVELOPMENT STRATEGY, RETAIL AND TOURISM ACTION PLANS PUBLIC EXHIBITION

DRAFT ECONOMIC DEVELOPMENT STRATEGY, RETAIL AND TOURISM ACTION PLANS PUBLIC EXHIBITION ITEM 2. FILE NO: DRAFT ECONOMIC DEVELOPMENT STRATEGY, RETAIL AND TOURISM ACTION PLANS PUBLIC EXHIBITION S038970 SUMMARY Sydney is Australia s largest and only global city. It is the leading knowledge-based

More information

How to open a small bar in the city

How to open a small bar in the city How to open a small bar in the city A process guide for small business owners and operators June 2012 Contents Introduction 1 Liquor Accords 1 Liquor Licence Freeze 1 Obtaining Approval 2 Planning Controls

More information

ITEM 11. SPONSORSHIP - VOGUE FASHION'S NIGHT OUT - 2015-2017

ITEM 11. SPONSORSHIP - VOGUE FASHION'S NIGHT OUT - 2015-2017 ITEM 11. SPONSORSHIP - VOGUE FASHION'S NIGHT OUT - 2015-2017 FILE NO: S104009 SUMMARY On 9 December 2013, Council adopted the Retail Action Plan. Key initiatives from this plan include promoting Sydney

More information

ITEM 20. SPONSORSHIP - PIIVOT - SYDNEY'S DIGITAL CREATIVE KNOWLEDGE HUB FOR SYDNEY STARTUP WEEK - AWARENESS RAISING AND KNOWLEDGE SHARING EVENTS

ITEM 20. SPONSORSHIP - PIIVOT - SYDNEY'S DIGITAL CREATIVE KNOWLEDGE HUB FOR SYDNEY STARTUP WEEK - AWARENESS RAISING AND KNOWLEDGE SHARING EVENTS ITEM 20. SPONSORSHIP - PIIVOT - SYDNEY'S DIGITAL CREATIVE KNOWLEDGE HUB FOR SYDNEY STARTUP WEEK - AWARENESS RAISING AND FILE NO: S119728 On 9 December 2013, Council adopted the Economic Development Strategy

More information

Melbourne Music Strategy 2014-17. Year one progress report

Melbourne Music Strategy 2014-17. Year one progress report Melbourne Music Strategy 2014-17 Year one progress report Contents Action 1. Continue to work across Council and with industry to make music more visible in Melbourne with year-round events and activities....

More information

Productivity Commission s Regulator Engagement with Small Business Study Brisbane City Council Response

Productivity Commission s Regulator Engagement with Small Business Study Brisbane City Council Response 1.0 Purpose To provide a formal response on behalf of Brisbane City Council ( Council ) to the Productivity Commission s Issues Paper on Regulator Engagement with Small Business Study, dated January 2013.

More information

Consultation Paper: Standards for Effectively Managing Mental Health Complaints

Consultation Paper: Standards for Effectively Managing Mental Health Complaints What is the purpose of this paper? The purpose of this paper is to encourage discussion and feedback from people who access, or work in, Western Australia s mental health sector. The paper proposes a draft

More information

Guide to Developing a Quality Improvement Plan

Guide to Developing a Quality Improvement Plan 4 Guide to Developing a Quality Improvement Plan September 2013 Copyright The details of the relevant licence conditions are available on the Creative Commons website (accessible using the links provided)

More information

NSW Public Service Commissioner NSW Health Good Health Great Jobs Stepping Up Forum 2015

NSW Public Service Commissioner NSW Health Good Health Great Jobs Stepping Up Forum 2015 NSW Public Service Commissioner NSW Health Good Health Great Jobs Stepping Up Forum 2015 Our Aboriginal workforce The Australian Bureau of Statistics figures from 2011 estimate that 2.9% of the NSW population

More information

Funded Peak Activities

Funded Peak Activities Funded Peak Activities Triennial Service Plan Guidelines Version 2.0 Sector Development Directorate Ageing, Disability and Home Care Department of Family and Community Services NSW July 2012 Final Document

More information

Customer Service Strategy 2010-2013

Customer Service Strategy 2010-2013 Service Strategy 2010-2013 Introduction Our vision for customer service is: Oxfordshire County Council aims to deliver excellent customer service by putting our customers at the heart of everything we

More information

Procurement Solutions. Business Plan 2013 18

Procurement Solutions. Business Plan 2013 18 Procurement Solutions Business Plan 2013 18 CONTENTS Vision 1 We will 1 Procurement Solutions Business Values 2 Probity 2 Innovation 2 Transparency 2 Flexibility 2 Equity 2 Professionalism 2 Our Strategic

More information

Office of the Small Business Commissioner

Office of the Small Business Commissioner Office of the Small Business Commissioner 2 Office of the Small Business Commissioner Overview NSW has a relative advantage as the most populous Australian state and home to the largest concentration of

More information

Message from the Minister for Small Business. Message from the Small Business Commissioner

Message from the Minister for Small Business. Message from the Small Business Commissioner www.sasbc.sa.gov.au The Small Business Commissioner is committed to helping build the best possible environment in which small business can flourish, now and in the future. Message from the Minister for

More information

Staying Connected. Hardship policy and program details. 1. Overview

Staying Connected. Hardship policy and program details. 1. Overview Staying Connected Hardship policy and program details 1. Overview Staying Connected is AGL s national hardship program. Launched in early 2003, the program was developed in consultation with AGL s Customer

More information

Listening to Stakeholders about Hearing Services

Listening to Stakeholders about Hearing Services Listening to Stakeholders about Hearing Services Encouraging an integrated, comprehensive approach to reducing avoidable incidence and severity of hearing loss in the Australian community This document

More information

Complaint Management and Dispute Resolution Policy- Red Energy

Complaint Management and Dispute Resolution Policy- Red Energy Complaint Management and Dispute Resolution Policy- Red Energy 1. Overview Red Energy is committed to providing a clear, effective and open Complaint Management Process for its customers and staff. Ideally,

More information

Tasmanian Cloud & Government use of public cloud services

Tasmanian Cloud & Government use of public cloud services Tasmanian Cloud - Networking Tasmania Pre- Tender Consultation Tasmanian Cloud & Government use of public cloud services Scoping and implementation discussion paper Department of Premier and Cabinet Office

More information

YOU. Charter for Services to Business CHARTER FOR SERVICES TO BUSINESS CHARTER FOR SERVICES TO BUSINESS CHARTER FOR SERVICES TO BUSINESS AREHERE

YOU. Charter for Services to Business CHARTER FOR SERVICES TO BUSINESS CHARTER FOR SERVICES TO BUSINESS CHARTER FOR SERVICES TO BUSINESS AREHERE Charter for Services to Business YOU AREHERE The City of Adelaide is the centre of South Australia s business, commercial and government activities. www.adelaidecitycouncil.com Our Vision Council s vision

More information

Independent Pricing and Regulatory Tribunal. Customer engagement on prices for monopoly services

Independent Pricing and Regulatory Tribunal. Customer engagement on prices for monopoly services Independent Pricing and Regulatory Tribunal Customer engagement on prices for monopoly services Research Final Report August 2012 Customer engagement on prices for monopoly services Research Final Report

More information

Practice Requirement 1: Each person receives quality services which are effectively and efficiently governed.

Practice Requirement 1: Each person receives quality services which are effectively and efficiently governed. Policy Number: FL 6.5 NSW Disability Services Standards Family Link Care & Support Service Inc Standard 6: Service Management Policy Name: 6.5 Quality Management Policy STANDARD 6: Service Management Service

More information

Choice, flexibility and control

Choice, flexibility and control Framework: Transitioning NSW to the National Disability Insurance Scheme Choice, flexibility and control There will be expanded opportunities for people to exercise choice, flexibility and control over

More information

Hon Nikki Kaye Minister for ACC December 2015

Hon Nikki Kaye Minister for ACC December 2015 Currently accident compensation appeals before the District Court have an average age of 669 days. This is far too long for people waiting for their accident compensation claim to be resolved. As part

More information

Complaints Management Policy

Complaints Management Policy Complaints Management Policy Effective date This policy will take effect from 15 March 2012. This document has an information security classification of PUBLIC. The State of Queensland (Department of Transport

More information

Human Services Quality Framework. User Guide

Human Services Quality Framework. User Guide Human Services Quality Framework User Guide Purpose The purpose of the user guide is to assist in interpreting and applying the Human Services Quality Standards and associated indicators across all service

More information

COMMUNITY & EMPLOYER PARTNERSHIP ANNUAL PLAN Catchment #58

COMMUNITY & EMPLOYER PARTNERSHIP ANNUAL PLAN Catchment #58 COMMUNITY & EMPLOYER PARTNERSHIP ANNUAL PLAN Catchment #58 Stephanie Masun 2015 Table of Contents HVI COMMUNITY & EMPLOYER PARTNERSHIP ANNUAL PLAN 2015...3 Summary... 3 HVI Community and Employer Partnership

More information

CONVENTIONS & INCENTIVES NEW ZEALAND. CINZ Membership. Conventions and Incentives New Zealand. We invite you to join

CONVENTIONS & INCENTIVES NEW ZEALAND. CINZ Membership. Conventions and Incentives New Zealand. We invite you to join CONVENTIONS & INCENTIVES NEW ZEALAND CINZ Membership Conventions and Incentives New Zealand We invite you to join We invite you to join CINZ Conventions and Incentives New Zealand (CINZ) is a membership-based

More information

Performance audit report. Performance of the contact centre for Work and Income

Performance audit report. Performance of the contact centre for Work and Income Performance audit report Performance of the contact centre for Work and Income Office of the Auditor-General Private Box 3928, Wellington Telephone: (04) 917 1500 Facsimile: (04) 917 1549 E-mail: reports@oag.govt.nz

More information

BSC Implementation Plan Incorporating Organisational Structure Review; Community Satisfaction Survey; Development Application Processing Survey

BSC Implementation Plan Incorporating Organisational Structure Review; Community Satisfaction Survey; Development Application Processing Survey Develop an engagement Notify employees affected of program (which includes change Council's duty to notify) with Notify unions to which they key stakeholders regarding the belong introduction of structural

More information

Your Financial Services and Credit Guide

Your Financial Services and Credit Guide Your Financial Services and Credit Guide Version 8 Date: 01/07/2014 Table of contents www. THE DOCUMENTS YOU WILL RECEIVE FROM US - 3 - ABOUT OUR LICENSEE - 4 - ABOUT US - 5 - HOW WE MANAGE YOUR PERSONAL

More information

Customer Enquiry, Complaint and Dispute Resolution Policy

Customer Enquiry, Complaint and Dispute Resolution Policy Customer Enquiry, Complaint and Dispute Resolution Policy Definitions and Acronyms 1 Introduction 2 Purpose 2 Customer enquiry process 2 Complaints and dispute resolution procedure 3 Privacy Principles

More information

2. Executive Summary. Background

2. Executive Summary. Background 2. Executive Summary Background The ACT Government recognised that the arts in the ACT faced a range of challenges that needed to be addressed through a wide-ranging, practical and strategic review. The

More information

Information Statement

Information Statement FOI FOI FOI Freedom of Information Act 1992 Small Business Development Corporation Information Statement November 2014 INTRODUCTION... 1 ABOUT SBDC... 2 WHO WE ARE... 2 OUR ROLE... 2 OUR VISION... 2 OUR

More information

Events & Operations Coordinator

Events & Operations Coordinator Events & Operations Coordinator 12 Month Fixed Term Contract The Sydney Cricket & Sports Ground Trust has the responsibility and privilege of managing two of Australia s premier sporting venues. Highlighting

More information

AER reference: 52454; D14/54321 ACCC_09/14_865

AER reference: 52454; D14/54321 ACCC_09/14_865 Commonwealth of Australia 2014 This work is copyright. In addition to any use permitted under the Copyright Act 1968, all material contained within this work is provided under a Creative Commons Attribution

More information

UNSOLICITED PROPOSALS

UNSOLICITED PROPOSALS UNSOLICITED PROPOSALS GUIDE FOR SUBMISSION AND ASSESSMENT January 2012 CONTENTS 1 PREMIER S STATEMENT 3 2 INTRODUCTION 3 3 GUIDING PRINCIPLES 5 3.1 OPTIMISE OUTCOMES 5 3.2 ASSESSMENT CRITERIA 5 3.3 PROBITY

More information

Workforce management strategy

Workforce management strategy Workforce management strategy 2013-2017 The workforce management strategy 2013 2017 has been prepared by MidCoast Water to support the implementation of its strategic objectives. This plan should be read

More information

PEOPLE AND ORGANISATION DEVELOPMENT STRATEGIC FRAMEWORK FOR LOCAL GOVERNMENT IN NORTHERN IRELAND

PEOPLE AND ORGANISATION DEVELOPMENT STRATEGIC FRAMEWORK FOR LOCAL GOVERNMENT IN NORTHERN IRELAND PEOPLE AND ORGANISATION DEVELOPMENT STRATEGIC FRAMEWORK FOR LOCAL GOVERNMENT IN NORTHERN IRELAND DRAFT JULY 2011 PEOPLE AND ORGANISATION DEVELOPMENT STRATEGIC FRAMEWORK FOR LOCAL GOVERNMENT IN NORTHERN

More information

Cambridge Judge Business School Further particulars

Cambridge Judge Business School Further particulars Cambridge Judge Business School Further particulars JOB TITLE: REPORTS TO: INTERIM MARKETING ASSISTANT (FIXED TERM) MARKETING & COMMUNICATIONS MANAGER Background The Marketing Assistant role is part of

More information

ENHANCED BUSINESS CHAMBER AND BUSINESS ASSOCIATION SUPPORT (S103138)

ENHANCED BUSINESS CHAMBER AND BUSINESS ASSOCIATION SUPPORT (S103138) ITEM 16. NOTICES OF MOTION ENHANCED BUSINESS CHAMBER AND BUSINESS ASSOCIATION SUPPORT (S103138) 1. By Councillor Vithoulkas business chambers and other business associations play an important role in providing

More information

Elected Member Training and Development Policy

Elected Member Training and Development Policy Elected Member Training and Development Policy Elected Member Training and Development Policy Record Number D14/78731 Responsible Manager Manager Strategy and Governance Last reviewed 10 March 2015 Adoption

More information

NATIONAL PARTNERSHIP AGREEMENT ON TRANSITIONING RESPONSIBILITIES FOR AGED CARE AND DISABILITY SERVICES

NATIONAL PARTNERSHIP AGREEMENT ON TRANSITIONING RESPONSIBILITIES FOR AGED CARE AND DISABILITY SERVICES National Partnership Agreement on Transitioning Responsibilities for Aged Care and Disability Services NATIONAL PARTNERSHIP AGREEMENT ON TRANSITIONING RESPONSIBILITIES FOR AGED CARE AND DISABILITY SERVICES

More information

NATIONAL PARTNERSHIP AGREEMENT ON EARLY CHILDHOOD EDUCATION

NATIONAL PARTNERSHIP AGREEMENT ON EARLY CHILDHOOD EDUCATION NATIONAL PARTNERSHIP AGREEMENT ON EARLY CHILDHOOD EDUCATION Council of Australian Governments An agreement between the Commonwealth of Australia and the States and Territories, being: the State of New

More information

Great skills. Real opportunities.

Great skills. Real opportunities. Department of Education, Training and Employment 130107 Photography: Tony Phillips Great skills. Real opportunities. The Queensland Government reform action plan for further education and training Foreword

More information

INFORMATION PACKAGE: HEAD OF MARKETING

INFORMATION PACKAGE: HEAD OF MARKETING INFORMATION PACKAGE: HEAD OF MARKETING Role Statement... 2 Duties... 3 Applying For The Role... 6 Selection Criteria... 7 The Biennale of Sydney... 8 Organisation Context... 9 Employment Terms... 10 ROLE

More information

Who is ANMAC? What are ANMAC accreditation standards?

Who is ANMAC? What are ANMAC accreditation standards? ANMAC Entry Programs for Internationally Qualified - Registered Nurses Accreditation Standards (2014) and Re-Entry to the Register - Registered Nurse Accreditation Standards (2014) Frequently Asked Questions

More information

Local Schools, Local Decisions

Local Schools, Local Decisions Local Schools, Local Decisions NSW DEPARTMENT OF EDUCATION AND COMMUNITIES WWW.SCHOOLS.NSW.EDU.AU/LSLD 2 WWW.SCHOOLS.NSW.EDU.AU/LSLD NSW DEPARTMENT OF EDUCATION AND COMMUNITIES Introduction Schools have

More information

FACS Community Complaints Guidelines for Ageing and Disability Direct Services

FACS Community Complaints Guidelines for Ageing and Disability Direct Services FACS Community Complaints Guidelines for Ageing and Disability Direct Services Summary: This is designed to guide FACS staff when handling community complaints and is an extension of the FACS Community

More information

Supporting Australia s Live Music Industry: Suggested principles for best practice

Supporting Australia s Live Music Industry: Suggested principles for best practice Supporting Australia s Live Music Industry: Suggested principles for best practice 2010 2010 Commonwealth of Australia, in conjunction with the governments of the Australian Capital Territory, New South

More information

Seattle Music Commission WORKPLAN July 2014 June 2015

Seattle Music Commission WORKPLAN July 2014 June 2015 Seattle Music Commission WORKPLAN July 2014 June 2015 The Workplan of the Seattle Music Commission (SMC) sets out key areas of focus and action. This plan focuses on the SMC s fifth year, which will continue

More information

IMPROVING COMMUNICATION WITH PARTICIPANTS

IMPROVING COMMUNICATION WITH PARTICIPANTS IMPROVING COMMUNICATION WITH PARTICIPANTS Reference No: SQ15-000041 What steps is the Agency taking to improve communication with participants to ensure they are aware of things like home visits and who

More information

Bigger Picture Telstra 2013 Sustainability Reporting Series. Customer experience

Bigger Picture Telstra 2013 Sustainability Reporting Series. Customer experience Bigger Picture Telstra 2013 Sustainability Reporting Series Customer experience PUTTING OUR CUSTOMERS AT THE CENTRE CONTENTS Highlights 03 Context 04 Customer service 05 Customer advocacy 05 Managing bill

More information

Neighborhood Small business growth Strategy

Neighborhood Small business growth Strategy Neighborhood Small business growth Strategy City of ChiCago Mayor rahm EManuEl letter from the Mayor From day one, I have worked to accelerate Chicago s economic growth so that all Chicagoans have a fair

More information

Proposals to streamline IP processes and support small business. SUBMISSION by the OFFICE OF THE AUSTRALIAN SMALL BUSINESS COMMISSIONER

Proposals to streamline IP processes and support small business. SUBMISSION by the OFFICE OF THE AUSTRALIAN SMALL BUSINESS COMMISSIONER Proposals to streamline IP processes and support small business SUBMISSION by the OFFICE OF THE AUSTRALIAN SMALL BUSINESS COMMISSIONER April 2015 This is a submission by the Office of the Australian Small

More information

A guide on how to do business with Stockport NHS Foundation Trust. Procurement Buying In to Buying Locally

A guide on how to do business with Stockport NHS Foundation Trust. Procurement Buying In to Buying Locally A guide on how to do business with Stockport NHS Foundation Trust Procurement Buying In to Buying Locally Contents Page Introduction 3 Aim of the guide 4 Corporate Citizenship more than a hospital 4 The

More information

Developing a Framework for Managing Coastal Climate Risk in Australia Dave Rissik Deputy Director

Developing a Framework for Managing Coastal Climate Risk in Australia Dave Rissik Deputy Director Developing a Framework for Managing Coastal Climate Risk in Australia Dave Rissik Deputy Director National Climate Change Adaptation Research Facility Agenda NCCARF Phase 2 Stakeholder engagement Current

More information

Developing a consumer and community engagement strategy: a toolkit for Hospital and Health Services

Developing a consumer and community engagement strategy: a toolkit for Hospital and Health Services Developing a consumer and community engagement strategy: a toolkit for Hospital and Health Services Health Consumers Queensland...your voice in health Developing a consumer and community engagement strategy:

More information

CITY OF BELMONT Belmont Business Innovation Grants Guidelines for Applicants

CITY OF BELMONT Belmont Business Innovation Grants Guidelines for Applicants Guidelines for Applicants Prepared by the City of Belmont Tel: (08) 9477 7222 Fax: (08) 9478 1473 Email: belmont@belmont.wa.gov.au Website: www.belmont.wa.gov.au This document provides information for

More information

SELECTION PANEL PROCEDURES FOR SCHOOL TEACHERS 2013

SELECTION PANEL PROCEDURES FOR SCHOOL TEACHERS 2013 SELECTION PANEL PROCEDURES FOR SCHOOL TEACHERS 2013 Selection Panel Procedures for School Teachers 2013, which is located on the Department s website at http://www.teach.nsw.edu.au/documents/sel_panelproc.pdf,

More information

POSITION INFORMATION PACKAGE

POSITION INFORMATION PACKAGE POSITION INFORMATION PACKAGE Position Training Officer Advertised 9 February 2015 Program Training and Professional Development Services General Description Hours CRS is seeking a highly experienced and

More information

ACPNS NONPROFIT MODEL LAW PROJECT

ACPNS NONPROFIT MODEL LAW PROJECT ACPNS NONPROFIT MODEL LAW PROJECT Developing Streamlined and Seamless of Nonprofit Organisations Phone: 07 3138 1020 Email: nmlp@qut.edu.au Web: https://wiki.qut.edu.au/display/nmlp/home ACPNS NONPROFIT

More information

Complaint management policy About this policy

Complaint management policy About this policy Complaint management policy About this policy This policy sets out our approach to managing complaints about our services, decisions, actions and officers. Contents A Overview... 3 Introduction... 3 Commitment...

More information

PARTNERSHIP PROPOSAL

PARTNERSHIP PROPOSAL PARTNERSHIP PROPOSAL QAILS WHO ARE WE? Queensland Association of Independent Legal Services (QAILS) is the peak body representing community legal centres in Queensland. QAILS works for a fair and just

More information

Acting Director Planning and Economic Development. Eastern Region Alliance (ERA) Economic Development Draft Action Plan 2013/2014 to 2016/2017

Acting Director Planning and Economic Development. Eastern Region Alliance (ERA) Economic Development Draft Action Plan 2013/2014 to 2016/2017 870 ITEM NO.: 17.1 ON AGENDA TO: Council on 24 June 2014 FROM: SUBJECT: Acting Director Planning and Economic Development Eastern Region Alliance (ERA) Economic Development Draft Action Plan 2013/2014

More information

The NSW Business Chamber welcomes the opportunity to provide a submission to the Single Touch Payroll (STP) discussion paper.

The NSW Business Chamber welcomes the opportunity to provide a submission to the Single Touch Payroll (STP) discussion paper. 11 March 2015 Australian Tax Office GPO Box 9990 Canberra ACT 2601 Via email Dear Sir / Madam, Submission on Single Touch Payroll The NSW Business Chamber welcomes the opportunity to provide a submission

More information

JOB DESCRIPTION. Communications and Development Manager. 35 hour week

JOB DESCRIPTION. Communications and Development Manager. 35 hour week A progressive 21 st century addiction charity JOB DESCRIPTION ROLE TITLE: Marketing Officer COMPETENCY LEVEL: Officer PRIMARY BASE: Manchester City Centre ACCOUNTABLE TO: Communications and Development

More information

WORK HEALTH AND SAFETY CONSULTATION, CO-OPERATION AND CO-ORDINATION

WORK HEALTH AND SAFETY CONSULTATION, CO-OPERATION AND CO-ORDINATION WORK HEALTH AND SAFETY CONSULTATION, CO-OPERATION AND CO-ORDINATION Code of Practice DECEMBER 2011 Safe Work Australia is an Australian Government statutory agency established in 2009. Safe Work Australia

More information

Content marketing strategy in five simple steps.

Content marketing strategy in five simple steps. Content marketing strategy in five simple steps. Content marketing works. By providing a clearly targeted audience with information that s useful and relevant, it helps establish long-term relationships

More information

Chapter 2. Key issues and committee view

Chapter 2. Key issues and committee view Chapter 2 Key issues and committee view 2.1 The submissions received by the inquiry overwhelmingly supported the establishment of the ASBFE Ombudsman position, and its proposed role of supporting small

More information

Application Information Pack CRM Project Manager

Application Information Pack CRM Project Manager Application Information Pack CRM Project Manager Introduction to Girlguiding Thank you for your interest in the role of CRM Project Manager. This document provides information relating to the above vacancy

More information

PROJECT AGREEMENT FOR INDEPENDENT PUBLIC SCHOOLS INITIATIVE

PROJECT AGREEMENT FOR INDEPENDENT PUBLIC SCHOOLS INITIATIVE PROJECT AGREEMENT FOR INDEPENDENT PUBLIC SCHOOLS INITIATIVE An agreement between: - the Commonwealth of Australia; and - the State of South Australia. This project will increase the autonomy of government

More information

ICT Technical Support Coordinator

ICT Technical Support Coordinator ICT Technical Support Coordinator The Sydney Cricket & Sports Ground Trust has the responsibility and privilege of managing two of Australia s premier sporting venues. Highlighting the true glory of sport

More information

Performance Monitoring for Primary Health Networks:

Performance Monitoring for Primary Health Networks: Performance Monitoring for Primary Health Networks: A working example of performance measures in primary health Mark Booth First Assistant Secretary Primary and Mental Health Care Division 12 May 2015

More information

Dodo Power & Gas Complaint Management Policy

Dodo Power & Gas Complaint Management Policy DODO POWER & GAS PTY LTD Dodo Power & Gas Complaint Management Policy Jurisdiction: All 2013 Policy Reference ref DPG 100-004 Version: 1.2 Author: Status Andrew Mair Draft Publication Date 7/06/2013 Location:

More information

Home and Community Care Aboriginal and Torres Strait Islander Service Development Plan 2009 12

Home and Community Care Aboriginal and Torres Strait Islander Service Development Plan 2009 12 Home and Community Care Aboriginal and Torres Strait Islander Service Development Plan 2009 12 Contents Setting the scene...3 Aims...3 Key issues from statewide consultation...4 Priority areas, outcomes

More information

Resolution of Small Business Disputes Options Paper

Resolution of Small Business Disputes Options Paper 11 Mr Evan Holley Small Business and Deregulation Branch Department of Innovation, Industry, Science and Research GPO Box 9839 Canberra ACT 2601 email: smallbusiness@innovation.gov.au Dear Mr Holley Resolution

More information

Community Services and Health Industry Skills Council. CHC: New qualifications for early childhood education and care

Community Services and Health Industry Skills Council. CHC: New qualifications for early childhood education and care Community Services and Health Industry Skills Council CHC: New qualifications for early childhood education and care What we will talk about today: Who is the Industry Skills Council and why are you changing

More information

NATIONAL PARTNERSHIP AGREEMENT ON UNIVERSAL ACCESS TO EARLY CHILDHOOD EDUCATION

NATIONAL PARTNERSHIP AGREEMENT ON UNIVERSAL ACCESS TO EARLY CHILDHOOD EDUCATION NATIONAL PARTNERSHIP AGREEMENT ON UNIVERSAL ACCESS TO EARLY CHILDHOOD EDUCATION Council of Australian Governments An agreement between the Commonwealth of Australia and the States and Territories, being:

More information

OVERCOMING GRANTS RAGE NSW Grants Administration Reform. Cathy Peters, NSW Premier s Department

OVERCOMING GRANTS RAGE NSW Grants Administration Reform. Cathy Peters, NSW Premier s Department OVERCOMING GRANTS RAGE NSW Grants Administration Reform Address to the Best Practice in Grantmaking Conference Melbourne, February 17, 2006 Cathy Peters, NSW Premier s Department The NSW Government s response

More information

NECA response to Industry Engagement in Training Package Development Towards a Contestable Model Discussion Paper

NECA response to Industry Engagement in Training Package Development Towards a Contestable Model Discussion Paper NECA response to Industry Engagement in Training Package Development Towards a Contestable Model Discussion Paper Prepared by: Suresh Manickam Date: 19 th December, 2014 NECA National Office 1 19 th December

More information

Liquor licensing discussion paper

Liquor licensing discussion paper Liquor licensing discussion paper Attorney-General s Department JANUARY 2016 Page 1 RESTAURANT & CATERING AUSTRALIA Restaurant & Catering Australia (R&CA) is the national industry association representing

More information

National Standards for Disability Services. DSS 1504.02.15 Version 0.1. December 2013

National Standards for Disability Services. DSS 1504.02.15 Version 0.1. December 2013 National Standards for Disability Services DSS 1504.02.15 Version 0.1. December 2013 National Standards for Disability Services Copyright statement All material is provided under a Creative Commons Attribution-NonCommercial-

More information

HOUSE OF COMMONS HEALTH COMMITTEE INQUIRY INTO COMPLAINTS AND LITIGATION

HOUSE OF COMMONS HEALTH COMMITTEE INQUIRY INTO COMPLAINTS AND LITIGATION HOUSE OF COMMONS HEALTH COMMITTEE INQUIRY INTO COMPLAINTS AND LITIGATION SUBMISSION FROM NATIONAL VOICES Summary and Recommendations 1. Effective complaints handling is a vital impetus to improving quality

More information

Course Information Booklet

Course Information Booklet Course Information Booklet CHC50113 Diploma of Early Childhood Education and Care NSW Family Day Care Association CHC 50113 Diploma of Early Childhood Education and Care Course Information Revision date

More information

January 2016. Communications Manager: Information for Candidates

January 2016. Communications Manager: Information for Candidates January 2016 Communications Manager: Information for Candidates Thank you for expressing interest in the role of Communications Manager. We have compiled this information pack to tell you more about The

More information

Successful Destination Management

Successful Destination Management Successful Destination Management What does this mean? Aviva Pearson MSc, BSc, FTS, MTMI Not the usual speech... Destination Management is about... Making me excited A Destination Manager must make me

More information

Social Services Portfolio (Department of Human Services) Annual Deregulation Report 2014

Social Services Portfolio (Department of Human Services) Annual Deregulation Report 2014 Social Services Portfolio (Department of Human Services) Annual Deregulation Report 2014 www.cuttingredtape.gov.au Foreword The Australian Government has made reducing regulation an important priority,

More information

Your Financial Services Guide

Your Financial Services Guide The documents you will receive from us Financial Services Guide Your Financial Services Guide This Financial Services Guide is designed to clarify who we are and what we do, and help you decide whether

More information

Director of Asset Management and Repairs

Director of Asset Management and Repairs Job details Job title: Director of Asset Management Responsible to: Executive Director of Property Responsible for: Location: Overview of the role The overall purpose of the Director of Asset Management

More information

Guide to inquiries into disputes about bulk interconnection services

Guide to inquiries into disputes about bulk interconnection services Guide to inquiries into disputes about bulk interconnection services Part 3 of the Australian Postal Corporation Regulations 1996 December 2012 Commonwealth of Australia 2012 This work is copyright. Apart

More information

Equal Partners Strategy Summary

Equal Partners Strategy Summary Equal Partners Strategy Summary Informing Consulting Listening Involving Empowering For further information please contact: Sue Eato, Associate Director of Service User and Carer Involvement sue.eato@covwarkpt.nhs.uk

More information

Best practice guide for Councils when initially dealing with NBN Co. June 2011

Best practice guide for Councils when initially dealing with NBN Co. June 2011 Best practice guide for Councils when initially dealing with NBN Co June 2011 Table of contents Local Government Guide... 2 Introduction Preparation... 4 Consider the development of a local digital economy

More information

Customer Complaints and Dispute Resolution Process. (Community Wastewater Management System (CWMS))

Customer Complaints and Dispute Resolution Process. (Community Wastewater Management System (CWMS)) Customer Complaints and Dispute Resolution Process (Community Wastewater Management System (CWMS)) 1 Table of Contents Berri Barmera Council... Error! Bookmark not defined. Customer Complaints and Dispute

More information

COOBER PEDY ALCOHOL MANAGEMENT PLAN: WORKING PARTY. MINUTES OF MEETING: Thursday 28 August 2014. Council Chambers: 3pm 5pm

COOBER PEDY ALCOHOL MANAGEMENT PLAN: WORKING PARTY. MINUTES OF MEETING: Thursday 28 August 2014. Council Chambers: 3pm 5pm COOBER PEDY ALCOHOL MANAGEMENT PLAN: WORKING PARTY MINUTES OF MEETING: Thursday 28 August 2014 Council Chambers: 3pm 5pm 1. Welcome to new member Mark Thompson, Drug and Alcohol Services South Australia

More information

Australian Research Council. Client Service Charter

Australian Research Council. Client Service Charter Australian Research Council Client Service Charter June 2014 Message from the Chief Executive Officer Page 2 The Australian Research Council (ARC) is committed to the Australian Public Service (APS) Values

More information

Small Business Development Corporation Alternative Dispute Resolution Service

Small Business Development Corporation Alternative Dispute Resolution Service Small Business Development Corporation Alternative Dispute Resolution Service The Small Business Development Corporation (SBDC) Alternative Dispute Resolution service provides a lowcost, non-litigious

More information

How to. resolve a dispute

How to. resolve a dispute How to resolve a dispute We are independent so we do not take sides. We understand all aspects of a dispute and resolve it fairly and efficiently. Who are we? The Financial Ombudsman Service (FOS) Australia

More information

Grievance Policy and Procedure

Grievance Policy and Procedure Grievance Policy and Procedure Page 1 Grievance Policy and Procedure Policy ref no: HR012-14 Author (inc job Judith Champion, Senior HR Business Partner title) Date Approved May 2014 Approved by Quality

More information

University of Bath Students Union

University of Bath Students Union University of Bath Students Union Paper UC 2004/5-7 General Principles CORPORATE SOCIAL RESPONSIBILITY BUSU is committed to developing a comprehensive strategy on Corporate Social Responsibility (CSR).

More information

Financial Services Guide

Financial Services Guide Financial Services Guide Version 8 Date: 1 July 2014 The documents you will receive from us About our Licensee Financial Services Guide This Financial Services Guide is designed to clarify who we are and

More information