Listening to Stakeholders about Hearing Services

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Listening to Stakeholders about Hearing Services"

Transcription

1 Listening to Stakeholders about Hearing Services Encouraging an integrated, comprehensive approach to reducing avoidable incidence and severity of hearing loss in the Australian community This document has been developed to focus and prompt discussion on the way the Office of Hearing Services consults with stakeholders. It will inform a longer-term approach to stakeholder engagement that will assist the Office of Hearing Services to effectively deliver on the hearing objectives of Government into the future

2 Contents Aim... 2 Introduction... 2 Key Roles and Responsibilities of the Office of Hearing Services in Purpose... 3 Challenges... 3 Desired Outcomes of Stakeholder Engagement... 4 A smooth transition to using the portal... 4 Simplification and streamlining of the program... 4 Enhanced access for clients wishing to obtain services under the program... 4 Shared responsibility and problem solving for improved hearing services... 4 Increased awareness of the outcomes of research projects funded under the Hearing Loss Prevention Program (HLPP)... 4 Improved stakeholder engagement... 5 Key Stakeholders in the Program... 5 What do we mean by stakeholder?... 5 Key Stakeholders... 6 Principles for engagment:... 6 Terms of Engagement... 7 Key Program Dates and Engagement Activities... 8 Risk Management Evaluation ~ 1 ~

3 Aim Encouraging an integrated, comprehensive approach to reducing avoidable incidence and severity of hearing loss in the Australian community. Introduction The Office of Hearing Services (the Office) aims to reduce the avoidable incidence and consequences of hearing loss in the Australian community and provide access to high quality hearing services and devices through administration of the Hearing Services Program (the program). Critical to achieving these aims is the effective: sourcing and consideration of useful advice, ideas, data and solutions from clients and providers of hearing services and the hearing research community; communication of program information, program improvements, outputs and outcomes,including research outcomes; and ongoing development of our understanding of the needs and wants of program participants. In undertaking our key roles and responsibilities, we will need to engage in informed, consultative decision making with our stakeholders to: simplify and streamline the program; broaden awareness and understanding of the program and how it works; seek feedback on our plans and operations, including the way we manage stakeholder engagement, and inform stakeholder engagement strategies and approaches for the future. Key Roles and Responsibilities of the Office of Hearing Services in Continued delivery of the Hearing Services Program in line with agreed service benchmarks. Provision of policy advice and program management for hearing services. Reduce red tape and boost the productivity of hearing related businesses by simplifying and streamlining the Hearing Services Program. The hearing health needs of Aboriginal and Torres Strait Islander peoples will continue to be a focus of the Hearing Services Program. ~ 2 ~

4 Purpose This document seeks to provide a focus for stakeholder engagement in the short-term, with a view to informing mechanisms and approaches that will support effective longterm stakeholder engagement for and beyond. In addition it intends to: articulate the way we will progress the commitment of Government to stakeholder engagement, in particular informed, consultative decision-making; identify the stakeholder groups we need to engage with; create awareness in interested parties about our plans; provide a mechanism for feedback on our proposed approach for developing a broad and reliable foundation of ideas and data for policy and decision making; and communicate our intention to evaluate the way we undertake stakeholder engagement, seeking the views of both internal and external stakeholders, to refining our approaches and strategies for the future. Challenges The legislative framework for the program presents considerable challenges to its efficient administration. This challenge is however balanced by the opportunity to examine and implement program improvement measures that will benefit stakeholders and the Office. In accordance with Government policy, the Office will be active in progressing measures that simplify and streamline the program, and explore future opportunities to reduce the burden of unnecessary or complex red tape. This will occur in a careful and measured way in consultation with stakeholders. A key focus for the Office will be to closely monitor and target resources, and balance efforts to support business as usual with work that aims to improve program efficiencies and outcomes. It will be critical for us to quickly and clearly communicate the priorities and processes involved in maintaining this balance. Key activities to promote efficiency that the Office intends to undertake in include: enhancing cost-effective access to up-to-date program information and services through web based technology. The release of the Hearing Services Online portal (the portal) will enable faster access to the Hearing Services Voucher Program (Voucher Program) for clients and their providers, and require the Office and hearing service providers to implement new procedures. enhancing the value of services provided by the customer service centre and help desks by developing improved procedures, tools and capabilities and by the successful implementation of clear and consistent processes and protocols for managing complaints; ~ 3 ~

5 streamlining manual claims and debt recovery processes; identification and implementation of measures that will simplify and streamline program systems and processes, benefiting stakeholders and the Office 1 ; enhancing the tools of good program management including developing and using improved business intelligence metrics and models; continuing to recognise and encourage the role of practitioner professional bodies in industry-wide governance; and investing in staff expertise to improve our capacity to deliver. Desired Outcomes of Stakeholder Engagement Effective communication and engagement over will support progress towards the following outcomes: A smooth transition to using the portal The involvement of clients and hearing service providers in the development, testing and implementation of the new portal will allow providers to influence implementation plans and put in place efficient local procedures to streamline client access to the program and the services it offers. Simplification and streamlining of the program The engagement of hearing service providers and other hearing related businesses informs and supports simplification and streamlining of the program, with a view to identifying deregulation and red tape savings opportunities. Enhanced access for clients wishing to obtain services under the program Client and provider engagement in the transition to the portal will enhance access to services through faster and easier enrolment in the Voucher Program. Shared responsibility and problem solving for improved hearing services Establishing a forum for ongoing learning and change through the sharing of hearing services data, information and ideas will help the Office prioritise and progress activities where collaborative work with key stakeholder groups enables implementation and measurement of improvements in service delivery and outcomes. Increased awareness of the outcomes of research projects funded under the Hearing Loss Prevention Program (HLPP) An evaluation of the HLPP in June 2013 found that the Program has been successful in building on, and increasing knowledge about causes, barriers, enablers and strategies for effective hearing loss prevention. Desired outcomes for include: 1 Note that the Office will review a number of systems and processes and prioritise those that with simplification and streamlining will provide stakeholders and the Office with the greatest immediate benefit. ~ 4 ~

6 collaboration and communication with other Government stakeholders to align the HLPP across shared Government priorities; increasing awareness of HLPP and the research results it has funded beyond the groups that are currently funded; and collaboration with the National Health and Medical Research Council (NHMRC) to fund research and research translation through their funding schemes. Improved stakeholder engagement Stakeholder engagement strategies and approaches are refined and improved upon into the future as a result of stakeholder feedback and evaluation of this document. Key Stakeholders in the Program The Office is committed to working with stakeholders to reduce the avoidable incidence and severity of hearing loss in the Australian community through delivery of services that focus on quality of life hearing outcomes. In doing so, we are committed to establishing and maintaining partnerships with our stakeholders that are effective, cooperative and constructive. Adherence to the principles for stakeholder engagement described in this document will continue to be critical to the successful implementation of program improvements, including the introduction of the portal. Working within our budget, we will maintain and support consultative groups that provide efficient and effective mechanisms for stakeholders to submit input and advice to the Office. The Office will monitor and be responsive to Government changes, including to the structure and alignment of responsibilities of some Government agencies which will necessitate the development of new communication channels and strategies. What do we mean by a stakeholder? The following definitions are adapted from those used by other Commonwealth agencies, and are provided here to support consistency and to avoid confusion between the terms stakeholder and client. Stakeholder: any individual or group who has a vested interest in the outcome of a body of work. Key stakeholder: any stakeholder with significant influence on or significantly impacted by the work and where these interests and influence must be recognised for the work to be successful. Clients: people who use our programs and services or are subject to our regulation. Stakeholders can be defined by one or more of the above categories simultaneously. Reference: out/stakeholderengagement ~ 5 ~

7 Key Stakeholders 2 Government agencies and units linked to the delivery of services under our program, including: The Departments of Human Services (DHS); Social Services (DSS); Veterans Affairs (DVA); Education; Employment; Defence; Prime Minister and Cabinet (PM&C); the National Disability Insurance Agency (NDIA); and the Department of Health Deregulation Unit. Organisations involved in providing or advocating access to hearing services under the program, including: Contracted service providers, including Australian Hearing; Australian Association of Practice Managers; Carers Australia; Federation of Ethnic Communities Councils of Australia; ACT Deafness Resource Centre; Council on the Ageing (COTA); The Royal Institute for Deaf and Blind Children; and Deaf Children Australia Organisations that provide hearing devices under the program, including: Hearing Aid Manufacturers and Distributors Association of Australia and suppliers of devices under a Deed of Standing Offer with the Department of Health Organisations that foster clinical expertise, including: Audiology Australia Limited (formerly the Audiological Society of Australia) Hearing Aid Audiometrist Society of Australia (HAASA) Australian College of Audiology (ACAud) Australian Association of Audiologists in Private Practice (AAAPP) Allied Health Professionals Australia Principles for engagement The Office will endeavor to: Confirm understanding of needs and concerns. Where possible, leverage existing communication channels and opportunities. Check that stakeholders have understood key messages communicated by the Office: Invite questions and feedback. Analyse feedback from the stakeholder groups. Let them know how their ideas have been considered, and where they have been incorporated into project management and outcomes. 2 Note that this list is not exhaustive. ~ 6 ~

8 Organisations that research hearing loss and its causes, including: National Acoustic Laboratories (NAL) HEARing Cooperative Research Center (HEARing CRC) HLPP grant holders National Health and Medical Research Council (NHMRC) Work Safe Australia Advocacy groups, including: Hearing Care Industry Association (HCIA) Deafness Forum Organisations that develop software used in program delivery, including: Biotronic Pty Ltd, Hear Soft Pty Ltd, Simply Hearing Terms of Engagement The way that the Office engages with stakeholders will depend on the stakeholder group, the situation, the time, skills and budget available. The stakeholder engagement spectrum below outlines the range of methods the Office can select from to engage with stakeholders in Inform Consult Involve Collaborate Stakeholder engagement goal Methods of engagement To provide balanced, objective, accurate and consistent information to assist stakeholders to understand the program, opportunities and/or solutions. Fact sheets Provider notices Website To obtain feedback from stakeholders on analysis, alternatives and/ or outcomes. Consultation and discussion papers for public comment Focus groups Reference groups Advisory groups Surveys Public meetings Web 2.0 tools To work directly with stakeholders throughout the process to ensure that their concerns and needs are consistently understood and considered. Workshops Working groups and committees Web 2.0 tools Forums To partner with stakeholders in the development of alternatives, making decisions and the identification of preferred solutions. Memoranda of Understanding or Agreement Reference groups Facilitated consensus building forums for deliberation and decisionmaking Pilot projects 3 Source: Adapted from the International Association for Public Participation (IAP2) spectrum (2007). See ~ 7 ~

9 Key Program Dates and Engagement Activities 4 Program deliverable Stakeholder engagement activities July October 2013 Raising awareness of the activities and outcomes of the HLPP Review of Memorandum of Understandings (MOUs) with Audiology Australia Limited, HAASA, ACAud, DVA, DHS Presentation on the program to the ACAud National Congress 22 August 2013, including the opportunity for attendees and others to provide targeted feedback. Bilateral discussions with each organisation. Customer service centre quality assurance processes Implementation of revised complaints policy Targeted feedback through mail, phone and use of the website. Seek targeted feedback, including through use of the website. October December 2013 Call for research into hearing loss Improved publications Improved processes and tools for manual claims and recoveries processes OHS data strategy and IT strategy Discussions/ workshop with NHMRC, NAL, HEARing CRC, and Hearing Services Consultative Committee working group to consider the next steps for the HLPP notifications of funding opportunities sent to research and research partnership organisations and their networks NHMRC and Health websites updated to include information on applying for funds in Seek targeted feedback, including through use of the website. Seek targeted feedback, including through use of the website. Stakeholder survey to gather views on data sources and needs Seek targeted feedback, including through use of the website. 4 This table may be updated to accommodate proposals to the Minister to amend program operations within the or future Budget context. ~ 8 ~

10 Program deliverable Website improvements Stakeholder engagement activities Working groups and focus groups to participate in review process. January March 2014 Portal in operation Build on current research into the use of hearing services and device usage Simplify and streamline identified program systems Fact sheets, user guides and other materials developed for portal users August 2013 involvement of client and provider representatives in the user acceptance testing of portal and support materials Survey providers to gather information on portal preparedness including the effectiveness of communications Stakeholder participation in review of portal 100 days, six months and 12 months after release. Engagement with stakeholders through a range of methods for potential future research activities Seek targeted feedback, including inviting views through use of the website. March June 2014 Consultation on future directions for devices available under the program Review the framework for auditing contracted hearing service providers Revised contracts with hearing service providers Targeted conversations with manufacturers and suppliers Inform and invite feedback from the wider group of stakeholders through use of the website. All providers audited are given the opportunity to provide feedback, including through use of the website Involvement in review process Invitation to comment on draft findings. Hearing service providers invited to provide their views on contract. ~ 9 ~

11 Risk Management Stakeholder engagement raises risks as well as opportunities. The following risks have been identified and will be managed according to the Department s risk management policies and procedures: 1. Resource risk if engagement activities are not planned within budget. 2. Project and activity failure risk if: planned resources are not available or adequate; and there is no genuine shared commitment to work to common aims within a common framework resulting in polarised views and priorities. 3. Reputational risk if engagement is poorly planned and managed. 4. Failure to deliver outcomes if: planning is inadequate; or unexpected events are not mitigated. 5. Relationship risk: if expectations are not clear, poorly managed or unrealistic; engagement is limited; and integrity and reliability are not applied to stakeholder engagement and consultation. Evaluation In keeping with the Department s performance management and business planning cycle, this plan will be evaluated in June 2014 as a component of the review of the Office Operational Plan. Stakeholders will be invited to provide feedback and comments through the Office website until May Advice received will be considered as it is received, and will contribute to evaluation of the approach of the Office to stakeholder engagement. Outcomes and findings of the evaluation will inform the approaches and strategies of the Office in relation to stakeholder engagement for the future to support consultative decision-making and assist in the delivery of high quality hearing outcomes for all Australians. ~ 10 ~

Frequently Asked Questions

Frequently Asked Questions Nurse Practitioner Accreditation Standard 2015 Who is ANMAC? The Australian Nursing and Midwifery Accreditation Council (ANMAC) is the independent accrediting authority for the nursing and midwifery professions

More information

Council of Australian Governments Business Advisory Forum Canberra, 6 December 2012 Communiqué

Council of Australian Governments Business Advisory Forum Canberra, 6 December 2012 Communiqué Council of Australian Governments Business Advisory Forum Canberra, 6 December 2012 Communiqué The second meeting of the Business Advisory Forum to the Council of Australian Governments (COAG), convened

More information

Early Intervention Services for Children with Disability Program

Early Intervention Services for Children with Disability Program Application Information for the Early Intervention Services for Children with Disability Program - National Rural and Remote Support Services Part C: Application Information Early Intervention Services

More information

ASSISTIVE TECHNOLOGY DISCUSSION PAPER

ASSISTIVE TECHNOLOGY DISCUSSION PAPER ASSISTIVE TECHNOLOGY DISCUSSION PAPER Reference No: SQ15-000084 The Independent Advisory Council has agreed to provide the following information: Concerns have been raised about the NDIA discussion paper

More information

Who is ANMAC? What are ANMAC accreditation standards?

Who is ANMAC? What are ANMAC accreditation standards? ANMAC Entry Programs for Internationally Qualified - Registered Nurses Accreditation Standards (2014) and Re-Entry to the Register - Registered Nurse Accreditation Standards (2014) Frequently Asked Questions

More information

BEING A LONG WAY FROM THE NEAREST TOWN IS NO LONGER A BARRIER TO ACCESSING HEALTH SERVICES WOOF!

BEING A LONG WAY FROM THE NEAREST TOWN IS NO LONGER A BARRIER TO ACCESSING HEALTH SERVICES WOOF! BEING A LONG WAY FROM THE NEAREST TOWN IS NO LONGER A BARRIER TO ACCESSING HEALTH SERVICES WOOF! 08 Other health payments and activities Medicare OTHER HEALTH PAYMENTS AND ACTIVITIES 1 Medical Indemnity

More information

Guide to Developing a Quality Improvement Plan

Guide to Developing a Quality Improvement Plan 4 Guide to Developing a Quality Improvement Plan September 2013 Copyright The details of the relevant licence conditions are available on the Creative Commons website (accessible using the links provided)

More information

Social Services Portfolio (Department of Human Services) Annual Deregulation Report 2014

Social Services Portfolio (Department of Human Services) Annual Deregulation Report 2014 Social Services Portfolio (Department of Human Services) Annual Deregulation Report 2014 www.cuttingredtape.gov.au Foreword The Australian Government has made reducing regulation an important priority,

More information

Corporate Plan 2015-19

Corporate Plan 2015-19 Corporate Plan 2015-19 i ii Serving the Australian Parliament The DPS Corporate Plan 2015-2019 This corporate plan lays out the strategic direction for the Department of Parliamentary Services for the

More information

PRINCIPLES FOR ACCESSING AND USING PUBLICLY-FUNDED DATA FOR HEALTH RESEARCH

PRINCIPLES FOR ACCESSING AND USING PUBLICLY-FUNDED DATA FOR HEALTH RESEARCH TARGETED CONSULTATION DRAFT National Health and Medical Research Council PRINCIPLES FOR ACCESSING AND USING PUBLICLY-FUNDED DATA FOR HEALTH RESEARCH Developed by NHMRC s Prevention and Community Health

More information

Health Consumers Queensland...your voice in health. Consumer and Community Engagement Framework

Health Consumers Queensland...your voice in health. Consumer and Community Engagement Framework Health Consumers Queensland...your voice in health Consumer and Community Engagement Framework February 2012 Definitions In this Framework, Health Consumers Queensland utilises the following definitions

More information

Funded Peak Activities

Funded Peak Activities Funded Peak Activities Triennial Service Plan Guidelines Version 2.0 Sector Development Directorate Ageing, Disability and Home Care Department of Family and Community Services NSW July 2012 Final Document

More information

Home and Community Care Aboriginal and Torres Strait Islander Service Development Plan 2009 12

Home and Community Care Aboriginal and Torres Strait Islander Service Development Plan 2009 12 Home and Community Care Aboriginal and Torres Strait Islander Service Development Plan 2009 12 Contents Setting the scene...3 Aims...3 Key issues from statewide consultation...4 Priority areas, outcomes

More information

UNSOLICITED PROPOSALS

UNSOLICITED PROPOSALS UNSOLICITED PROPOSALS GUIDE FOR SUBMISSION AND ASSESSMENT January 2012 CONTENTS 1 PREMIER S STATEMENT 3 2 INTRODUCTION 3 3 GUIDING PRINCIPLES 5 3.1 OPTIMISE OUTCOMES 5 3.2 ASSESSMENT CRITERIA 5 3.3 PROBITY

More information

Government Communication Professional Competency Framework

Government Communication Professional Competency Framework Government Communication Professional Competency Framework April 2013 Introduction Every day, government communicators deliver great work which supports communities and helps citizens understand their

More information

Human Services Quality Framework. User Guide

Human Services Quality Framework. User Guide Human Services Quality Framework User Guide Purpose The purpose of the user guide is to assist in interpreting and applying the Human Services Quality Standards and associated indicators across all service

More information

ALPHABETICAL INDEX. HIC > Annual Report 2002 03 197

ALPHABETICAL INDEX. HIC > Annual Report 2002 03 197 ALPHABETICAL INDEX 1999 General Practitioner Memorandum of Understanding, 14, 102 30% Health Insurance Rebate, 4, 16, 107 109 360 degree feedback process, 44 80/20 rule, 65 A abbreviations and glossary,

More information

Standard 1. Governance for Safety and Quality in Health Service Organisations. Safety and Quality Improvement Guide

Standard 1. Governance for Safety and Quality in Health Service Organisations. Safety and Quality Improvement Guide Standard 1 Governance for Safety and Quality in Health Service Organisations Safety and Quality Improvement Guide 1 1 1October 1 2012 ISBN: Print: 978-1-921983-27-6 Electronic: 978-1-921983-28-3 Suggested

More information

The National Health Plan for Young Australians An action plan to protect and promote the health of children and young people

The National Health Plan for Young Australians An action plan to protect and promote the health of children and young people The National Health Plan for Young Australians An action plan to protect and promote the health of children and young people Copyright 1997 ISBN 0 642 27200 X This work is copyright. It may be reproduced

More information

Consultation Paper: Standards for Effectively Managing Mental Health Complaints

Consultation Paper: Standards for Effectively Managing Mental Health Complaints What is the purpose of this paper? The purpose of this paper is to encourage discussion and feedback from people who access, or work in, Western Australia s mental health sector. The paper proposes a draft

More information

Foreword. Closing the Gap in Indigenous Health Outcomes. Indigenous Early Childhood Development. Indigenous Economic Participation.

Foreword. Closing the Gap in Indigenous Health Outcomes. Indigenous Early Childhood Development. Indigenous Economic Participation. National Aboriginal and Torres Strait Islander Health Workforce Strategic Framework 2011 2015 Prepared for The Australian Health Ministers Advisory Council by the Aboriginal and Torres Strait Islander

More information

SUBMISSION TO THE SENATE COMMUNITY

SUBMISSION TO THE SENATE COMMUNITY SUBMISSION TO THE SENATE COMMUNITY AFFAIRS LEGISLATION COMMITTEE INQUIRY INTO THE MEDICAL RESEARCH FUTURE FUND BILL (2015) AND THE MEDICAL RESEARCH FUTURE FUND (CONSEQUENTIAL AMENDMENTS) BILL 2015 FROM

More information

Improving Access for Indigenous Australians to Medicare and the Pharmaceutical Benefits Scheme

Improving Access for Indigenous Australians to Medicare and the Pharmaceutical Benefits Scheme Improving Access for Indigenous Australians to Medicare and the Pharmaceutical Benefits Scheme Geoff Gillett 5th National Rural Health Conference Adelaide, South Australia, 14-17th March 1999 Proceedings

More information

SMALL BUSINESS FRIENDLY COUNCILS PROGRAM

SMALL BUSINESS FRIENDLY COUNCILS PROGRAM ITEM 4. FILE NO: SMALL BUSINESS FRIENDLY COUNCILS PROGRAM S123386 SUMMARY The City of Sydney has long recognised the importance of the small business community and their contribution to the economic, cultural

More information

Response from the Department of Treasury, Western Australia, to the Productivity Commission s Draft Report Regulatory Impact Analysis: Benchmarking

Response from the Department of Treasury, Western Australia, to the Productivity Commission s Draft Report Regulatory Impact Analysis: Benchmarking Response from the Department of Treasury, Western Australia, to the Productivity Commission s Draft Report Regulatory Impact Analysis: Benchmarking Context Regulatory Impact Assessment (RIA) began in Western

More information

Confident in our Future, Risk Management Policy Statement and Strategy

Confident in our Future, Risk Management Policy Statement and Strategy Confident in our Future, Risk Management Policy Statement and Strategy Risk Management Policy Statement Introduction Risk management aims to maximise opportunities and minimise exposure to ensure the residents

More information

Release: 1. CHCCM703A Apply effective case management practice

Release: 1. CHCCM703A Apply effective case management practice Release: 1 CHCCM703A Apply effective case management practice CHCCM703A Apply effective case management practice Modification History Not Applicable Unit Descriptor Descriptor This unit describes the knowledge

More information

BEST PRACTICE CONSULTATION

BEST PRACTICE CONSULTATION BEST PRACTICE CONSULTATION July 2014 Introduction Of the 10 principles for Australian Government policy makers in the Australian Government Guide to Regulation, two are related to consultation: 5. Policy

More information

DRAFT Revised Guide to the National CDEM Plan 2015 July 2015

DRAFT Revised Guide to the National CDEM Plan 2015 July 2015 19. Planning Summary Planning involves the proactive coordination of CDEM Group and agency activities in the medium to long term, with the intention of achieving a unified effort that works towards a common

More information

Personally controlled electronic health record (ehealth record) system

Personally controlled electronic health record (ehealth record) system Personally controlled electronic health record (ehealth record) system ehealth record System Operator Audit report Information Privacy Principles audit Section 27(1)(h) Privacy Act 1988 Audit undertaken:

More information

Developing a consumer and community engagement strategy: a toolkit for Hospital and Health Services

Developing a consumer and community engagement strategy: a toolkit for Hospital and Health Services Developing a consumer and community engagement strategy: a toolkit for Hospital and Health Services Health Consumers Queensland...your voice in health Developing a consumer and community engagement strategy:

More information

SUPPLY CHAIN CODE OF PRACTICE. Streamlining processes and increasing value for the oil and gas industry

SUPPLY CHAIN CODE OF PRACTICE. Streamlining processes and increasing value for the oil and gas industry SUPPLY CHAIN CODE OF PRACTICE Streamlining processes and increasing value for the oil and gas industry About The Supply Chain Code of Practice The Supply Chain Code of Practice (SCCoP) outlines a set

More information

Submission to the Medicare Benefits Schedule Review Taskforce Consultation Paper

Submission to the Medicare Benefits Schedule Review Taskforce Consultation Paper Submission to the Medicare Benefits Schedule Review Taskforce Consultation Paper 9 November 2015 Contact: Tony Coles, CEO Audiology Australia Suite 7, 476 Canterbury Road Forest Hill VIC 3131 Phone: 03

More information

WA HEALTH LANGUAGE SERVICES POLICY September 2011

WA HEALTH LANGUAGE SERVICES POLICY September 2011 WA HEALTH LANGUAGE SERVICES POLICY September 2011 CULTURAL DIVERSITY UNIT PUBLIC HEALTH DIVISION . WA HEALTH LANGUAGE SERVICES POLICY WA HEALTH LANGUAGE SERVICES POLICY... 2 Foreword... 3 1 CONTEXT...

More information

2015 19 Strategic Plan

2015 19 Strategic Plan 2015 19 Strategic Plan humanservices.gov.au The strategic plan outlines our vision, mission, strategic themes and strategic priorities. 2 Strategic Plan 2015 19 Table of Contents Message from the Secretary

More information

Indexed Departmental File List for the Period Covering

Indexed Departmental File List for the Period Covering Indexed Departmental File List for the Period Covering 1 January to 30 June 2014 Department of Social Services E14-570 2014/01157 2014/02820 E14-3528 E14-110 2014/01060 E14-3673 E14-114 E14-1312 E14-7011

More information

A. Performance Management Framework for New Arrangements

A. Performance Management Framework for New Arrangements Expression of Interest to operate as a Skills Service Organisation Attachments A, B and C A. Performance Management Framework for New Arrangements A.1 The framework The performance management framework

More information

NATIONAL PARTNERSHIP AGREEMENT ON TRANSITIONING RESPONSIBILITIES FOR AGED CARE AND DISABILITY SERVICES

NATIONAL PARTNERSHIP AGREEMENT ON TRANSITIONING RESPONSIBILITIES FOR AGED CARE AND DISABILITY SERVICES National Partnership Agreement on Transitioning Responsibilities for Aged Care and Disability Services NATIONAL PARTNERSHIP AGREEMENT ON TRANSITIONING RESPONSIBILITIES FOR AGED CARE AND DISABILITY SERVICES

More information

Response to Discussion Paper CRC Programme Review

Response to Discussion Paper CRC Programme Review Response to Discussion Paper CRC Programme Review Dr Stephanie Smith (SS), CEO Research Directions Pty Ltd (ACN 010 982 528) Dr Dennis Burns (DB), Consultant Format of Response: Our response is set out

More information

National Standards for Disability Services. DSS 1504.02.15 Version 0.1. December 2013

National Standards for Disability Services. DSS 1504.02.15 Version 0.1. December 2013 National Standards for Disability Services DSS 1504.02.15 Version 0.1. December 2013 National Standards for Disability Services Copyright statement All material is provided under a Creative Commons Attribution-NonCommercial-

More information

Australian Charities and Not-for-profits Commission: Regulatory Approach Statement

Australian Charities and Not-for-profits Commission: Regulatory Approach Statement Australian Charities and Not-for-profits Commission: Regulatory Approach Statement This statement sets out the regulatory approach of the Australian Charities and Not-for-profits Commission (ACNC). It

More information

Outcomes of the Review of the Audit and Compliance Framework

Outcomes of the Review of the Audit and Compliance Framework Outcomes of the Review of the Audit and Compliance Framework Background In April 2013, the Office of Hearing Services (the Office) implemented a new Audit and Compliance Framework to monitor the quality

More information

Submission to the Senate Select Committee on Health Public Hearing on Big Data and Data Linkage

Submission to the Senate Select Committee on Health Public Hearing on Big Data and Data Linkage Submission to the Senate Select Committee on Health Public Hearing on Big Data and Data Linkage Australia s health system is world class, supporting universal and affordable access to high quality medical,

More information

Saskatoon North Partnership for Growth (P4G) Draft Communications and Engagement Strategy

Saskatoon North Partnership for Growth (P4G) Draft Communications and Engagement Strategy Saskatoon North Partnership for Growth (P4G) Draft Communications and Engagement Strategy Introduction This Communications and Engagement Strategy (Strategy) sets the communications and engagement framework

More information

The National Disability Insurance Scheme and Psychosocial Disability

The National Disability Insurance Scheme and Psychosocial Disability The National Disability Insurance Scheme and Psychosocial Disability Advocacy Brief October 2013 Draft for Consultation Flags The National Disability Insurance Scheme and Psychosocial Disability Advocacy

More information

The establishment of the NHVR and the development of the NHVL is expected to bring the following benefits:

The establishment of the NHVR and the development of the NHVL is expected to bring the following benefits: DEPARTMENT OF TRANSPORT AND MAIN ROADS REVIEWS OF LEGISLATIVE REQUIREMENTS A legislative requirement is an obligation imposed under any legislative instrument which, for the purposes of this initiative,

More information

ACM Interim Council, MEAC & SRAC collated response to the Public consultation on review of the Registered nurse standards for practice

ACM Interim Council, MEAC & SRAC collated response to the Public consultation on review of the Registered nurse standards for practice Question Detail ACM Comments 1. Are you a registered nurse? 2. Which of the following best indicates your current role? 3. What is your age? 4. If you work in nursing what is your current area of practice?

More information

Coalition of National Nursing Organisations' National Nurse Credentialling Framework

Coalition of National Nursing Organisations' National Nurse Credentialling Framework Coalition of National Nursing Organisations' National Nurse Credentialling Framework July 2011 Table of contents CoNNO Definition of Terms 3 Consumer/Consumer Representative 3 Continuing Professional

More information

Leads pedagogical practice. Promotes professional learning

Leads pedagogical practice. Promotes professional learning Leading teaching and learning 1 Creates a student centred learning environment 4 Builds capacity Developing self and others Leading teaching and learning 2 Leads pedagogical practice Developing self and

More information

Selecting a Content Management System

Selecting a Content Management System 9 9 SELECTING A CONTENT MANAGEMENT SYSTEM Selecting a Content Management System Better Practice Checklist Practical guides for effective use of new technologies in Government www.agimo.gov.au/checklists

More information

CONTRACTS KEY TERMS. Page 1 o f 4

CONTRACTS KEY TERMS. Page 1 o f 4 CONTRACTS This Fact Sheet is about your rights as a person using the NDIS or as a person who wants to use the NDIS. If you want more information about how the NDIS works, including on issues covered in

More information

Key Priority Area 1: Key Direction for Change

Key Priority Area 1: Key Direction for Change Key Priority Areas Key Priority Area 1: Improving access and reducing inequity Key Direction for Change Primary health care is delivered through an integrated service system which provides more uniform

More information

ITIL 2011 Lifecycle Roles and Responsibilities UXC Consulting

ITIL 2011 Lifecycle Roles and Responsibilities UXC Consulting ITIL 2011 Lifecycle Roles and Responsibilities UXC Consulting Date November 2011 Company UXC Consulting Version Version 1.5 Contact info@uxcconsulting.com.au http://www.uxcconsulting.com.au This summary

More information

Submission on the draft National Primary Health Care Strategic Framework October 2012

Submission on the draft National Primary Health Care Strategic Framework October 2012 Submission on the draft National Primary Health Care Strategic Framework October 2012 Council of Social Service of NSW (NCOSS) 66 Albion Street, Surry Hills 2010 Ph: 02 9211 2599 Fax: 9281 1968 email:

More information

Investment Domains Guideline

Investment Domains Guideline Investment Domains Guideline Version: 1.0 Date: 2 September 2014 Version Control History This document was approved by: Name: Position: Unit: Date: Author: PCMR Date: 2 September 2014 Page 2 CONTENTS 1.

More information

Guide to the National Safety and Quality Health Service Standards for health service organisation boards

Guide to the National Safety and Quality Health Service Standards for health service organisation boards Guide to the National Safety and Quality Health Service Standards for health service organisation boards April 2015 ISBN Print: 978-1-925224-10-8 Electronic: 978-1-925224-11-5 Suggested citation: Australian

More information

DEVELOPMENT OF A QUALITY FRAMEWORK FOR THE MEDICARE BENEFITS SCHEDULE DISCUSSION PAPER

DEVELOPMENT OF A QUALITY FRAMEWORK FOR THE MEDICARE BENEFITS SCHEDULE DISCUSSION PAPER DEVELOPMENT OF A QUALITY FRAMEWORK FOR THE MEDICARE BENEFITS SCHEDULE DISCUSSION PAPER This paper has been prepared by the Department of Health and Ageing (the Department) as a basis for further consultation

More information

DRAFT. Strategic Human Resources Plan. Our priorities 2012-2017. Students and communities at the centre of what we do.

DRAFT. Strategic Human Resources Plan. Our priorities 2012-2017. Students and communities at the centre of what we do. DRAFT Strategic Human Resources Plan 2012-2017 Students and communities at the centre of what we do World class education and training and strong, sustainable communities are what students and communities

More information

An Introduction to Risk Management. For Event Holders in Western Australia. May 2014

An Introduction to Risk Management. For Event Holders in Western Australia. May 2014 An Introduction to Risk Management For Event Holders in Western Australia May 2014 Tourism Western Australia Level 9, 2 Mill Street PERTH WA 6000 GPO Box X2261 PERTH WA 6847 Tel: +61 8 9262 1700 Fax: +61

More information

BUILDING A HIGH PERFORMING SYSTEM. A business improvement plan for the Department for Education and Child Development

BUILDING A HIGH PERFORMING SYSTEM. A business improvement plan for the Department for Education and Child Development BUILDING A HIGH PERFORMING SYSTEM A business improvement plan for the Department for Education and Child Development BUILDING A HIGH PERFORMING SYSTEM 1 Contents Executive summary 3 Increasing local decision-making

More information

Job Description. Industry business analyst. Salary Band: Purpose of Job

Job Description. Industry business analyst. Salary Band: Purpose of Job Job Description Job Title: Industry business analyst Division/Company: Industry Policy/Payments UK Reporting To: Director of Industry Policy Salary and: C Purpose of Job To provide thought leadership and

More information

Second Clinical Safety Review of the Personally Controlled Electronic Health Record (PCEHR) June 2013

Second Clinical Safety Review of the Personally Controlled Electronic Health Record (PCEHR) June 2013 Second Clinical Safety Review of the Personally Controlled Electronic Health Record (PCEHR) June 2013 Undertaken by KPMG on behalf of Australian Commission on Safety and Quality in Health Care Contents

More information

Year 1 Products/Activities. Stakeholder Engagement. Progress/ Achievements. Actions. Responsible Area

Year 1 Products/Activities. Stakeholder Engagement. Progress/ Achievements. Actions. Responsible Area Priority 1 Strategy 1.1 NDS Outcome Area DISABILITY SERVICE PLAN 2014-2016 Year Progress Report 1 January 2014 to 30 September 2014 Support people with disability and communities to be well-informed and

More information

Australian Work Health and Safety Strategy 2012 2022. Healthy, safe and productive working lives

Australian Work Health and Safety Strategy 2012 2022. Healthy, safe and productive working lives Australian Work Health and Safety Strategy 2012 2022 Healthy, safe and productive working lives Creative Commons ISBN 978-0-642-78566-4 [PDF online] ISBN 978-0-642-78565-7 [Print] With the exception of

More information

AUSTRALIAN GOVERNMENT INFORMATION MANAGEMENT OFFICE CYBER SECURITY CAPABILITY FRAMEWORK & MAPPING OF ISM ROLES

AUSTRALIAN GOVERNMENT INFORMATION MANAGEMENT OFFICE CYBER SECURITY CAPABILITY FRAMEWORK & MAPPING OF ISM ROLES AUSTRALIAN GOVERNMENT INFORMATION MANAGEMENT OFFICE CYBER SECURITY CAPABILITY FRAMEWORK & MAPPING OF ISM ROLES Final Report Prepared by Dr Janet Tweedie & Dr Julie West June 2010 Produced for AGIMO by

More information

Business Plan 2016-2017

Business Plan 2016-2017 Business Plan 2016-2017 March 2016 Contents Introduction... 3 About us... 5 Role of Registrar... 5 Objectives for 2016-17... 5 Work programme for 2016/17... 6 Activity 1 Continue to operate an accessible,

More information

DEVELOPMENT OF A CONSUMER ENGAGEMENT STATEMENT FOR THE COMMISSION

DEVELOPMENT OF A CONSUMER ENGAGEMENT STATEMENT FOR THE COMMISSION DEVELOPMENT OF A CONSUMER ENGAGEMENT STATEMENT FOR THE COMMISSION Consultation Report November 2008 Consumer Engagement Strategy: Consultation Report 1 Table of contents Glossary...3 Executive summary...

More information

South Australian Women s Health Policy

South Australian Women s Health Policy South Australian Women s Health Policy 1 2 South Australian Women s Health Policy To order copies of this publication, please contact: Department of Health PO Box 287 Rundle Mall Adelaide SA 5000 Telephone:

More information

Disability Service Plan Progress Report

Disability Service Plan Progress Report Queensland Treasury and Trade Disability Service Plan Progress Report 1 January 2014 to 30 September 2014 Absolutely everybody Great state. Great opportunity. And a plan for the future. Priority 5 Strategy

More information

OUR WORKPLACE DIVERSITY PROGRAM. Diversity is important to AFSA.

OUR WORKPLACE DIVERSITY PROGRAM. Diversity is important to AFSA. OUR WORKPLACE DIVERSITY PROGRAM Diversity is important to AFSA. 2014 2017 OUR WORKPLACE DIVERSITY PROGRAM PAGE 1 OF 9 What is diversity? The concept of diversity encompasses acceptance and respect. It

More information

SECTION 03 PERFORMANCE

SECTION 03 PERFORMANCE SECTION 03 PERFORMANCE REVIEW PERFORMANCE REVIEW 18 OBJECTIVE 1: ASSURE THE QUALITY OF AUSTRALIAN HIGHER EDUCATION 30 OBJECTIVE 2: SUPPORT THE CAPACITY OF THE SECTOR TO UNDERSTAND THE NATURE OF COMPLIANCE

More information

Visual Smoke Alarm Subsidy Program

Visual Smoke Alarm Subsidy Program Visual Smoke Alarm Subsidy Program Application Form PART A APPLICANT INFORMATION Please fill in one application form per household CONTACT INFORMATION Please provide the following contact information Name:

More information

Disability ACT. Policy Management Framework

Disability ACT. Policy Management Framework Disability ACT Policy Management Framework OCT 2012 Disability ACT Policy Management Framework Version October 2012 Page 1 of 19 1. Context... 3 1.1 Purpose... 3 1.2 Scope... 3 1.3 Background... 3 1.4

More information

Click to edit Master title style

Click to edit Master title style In from the beginning: Building knowledge translation into research proposals to increase uptake and impact (and funding success) Jenny Brands, Menzies School of Health Research Kate Silburn, Click Australian

More information

Department of Homeland Security Information Sharing Strategy

Department of Homeland Security Information Sharing Strategy Securing Homeland the Homeland Through Through Information Information Sharing Sharing and Collaboration and Collaboration Department of Homeland Security April 18, 2008 for the Department of Introduction

More information

Staying Connected. Hardship policy and program details. 1. Overview

Staying Connected. Hardship policy and program details. 1. Overview Staying Connected Hardship policy and program details 1. Overview Staying Connected is AGL s national hardship program. Launched in early 2003, the program was developed in consultation with AGL s Customer

More information

Community Visitor Scheme

Community Visitor Scheme Introduction to the Community Visitor Scheme Mental Health Act 2009 Contents Introduction...2 Background...2 The Mental Health Act 2009...2 Community Visitor Scheme...2 Governance...3 Objectives...3 Staffing...3

More information

UoD IT Job Description

UoD IT Job Description UoD IT Job Description Role: Projects Portfolio Manager HERA Grade: 8 Responsible to: Director of IT Accountable for: Day to day leadership of team members and assigned workload Key Relationships: Management

More information

Quality Assurance and Safeguards Working Arrangements for the Launch of the NDIS in Victoria

Quality Assurance and Safeguards Working Arrangements for the Launch of the NDIS in Victoria Quality Assurance and Safeguards Working Arrangements for the Launch of the NDIS in Victoria As agreed between the Commonwealth of Australia and Victoria As at 6 May 2013 1 Contents 1. Background... 3

More information

EARLY MID CAREER FELLOWSHIPS (2016 2019) APPLICATION GUIDELINES

EARLY MID CAREER FELLOWSHIPS (2016 2019) APPLICATION GUIDELINES EARLY MID CAREER FELLOWSHIPS (2016 2019) APPLICATION GUIDELINES NSW HEALTH 73 Miller Street NORTH SYDNEY NSW 2060 Tel. (02) 9391 9000 Fax. (02) 9391 9101 TTY. (02) 9391 9900 www.health.nsw.gov.au This

More information

Published by the National Regulatory System for Community Housing Directorate. Document Identification: 003-04-13/NRSD. Publication date: January 2014

Published by the National Regulatory System for Community Housing Directorate. Document Identification: 003-04-13/NRSD. Publication date: January 2014 Evidence guidelines Published by the National Regulatory System for Community Housing Directorate. Document Identification: 003-04-13/NRSD Publication date: January 2014 Supported by the Commonwealth Government

More information

Information Sharing Lessons Learned from Gateway Reviews: Gate 5 Benefits Realisation Review

Information Sharing Lessons Learned from Gateway Reviews: Gate 5 Benefits Realisation Review Information Sharing Lessons Learned from Gateway Reviews: Gate 5 Benefits Realisation Review October 2013 The purpose of this document is to share lessons learned to support agencies to better identify

More information

Release: 1. CHCCS411C Work effectively in the community sector

Release: 1. CHCCS411C Work effectively in the community sector Release: 1 CHCCS411C Work effectively in the community sector CHCCS411C Work effectively in the community sector Modification History CHC08 Version 3 CHC08 Version 4 Comments CHCCS411B Work effectively

More information

New Arrangements for Training Product Development for Australian Industry

New Arrangements for Training Product Development for Australian Industry New Arrangements for Training Product Development for Australian Industry ED15-0079 1 Key messages The Government aims to enhance Australia s economic prosperity by ensuring the future and emerging skills

More information

Regulator Performance Framework: ASIC evidence metrics

Regulator Performance Framework: ASIC evidence metrics Regulator Performance Framework: Contents The Regulator Performance Framework (Framework) provides common performance measures to assess how Commonwealth regulators operate. The Framework is designed to

More information

HLTAU402D Conduct screening hearing tests for industrial hearing loss

HLTAU402D Conduct screening hearing tests for industrial hearing loss HLTAU402D Conduct screening hearing tests for industrial hearing loss Release: 1 HLTAU402D Conduct screening hearing tests for industrial hearing loss Modification History HLT07 Version 4 HLT07 Version

More information

QUALITY AGENCY REGULATOR PERFORMANCE

QUALITY AGENCY REGULATOR PERFORMANCE QUALITY AGENCY REGULATOR PERFORMANCE As part of its commitment to reduce unnecessary and inefficient regulation the Australian Government commenced a Regulator Performance Framework from 1 July 2015. The

More information

ESKITP7145.01 Manage IT service delivery performance metrics

ESKITP7145.01 Manage IT service delivery performance metrics Overview This sub-discipline covers the competencies required to manage the monitoring, analysis and communication of IT service delivery performance metrics. Monitoring service level performance is a

More information

Sector Development Ageing, Disability and Home Care Department of Family and Community Services (02) 8270 2218

Sector Development Ageing, Disability and Home Care Department of Family and Community Services (02) 8270 2218 Copyright in the material is owned by the State of New South Wales. Apart from any use as permitted under the Copyright Act 1968 and/or as explicitly permitted below, all other rights are reserved. You

More information

IMMIGRATION INDUSTRY PARTNERSHIPS WITH EDUCATION PROVIDERS Purpose

IMMIGRATION INDUSTRY PARTNERSHIPS WITH EDUCATION PROVIDERS Purpose In Confidence Office of the Minister of Immigration Cabinet Economic Growth and Infrastructure Committee IMMIGRATION INDUSTRY PARTNERSHIPS WITH EDUCATION PROVIDERS Purpose 1. This paper (one of a suite

More information

Discussion Paper. Strengthening Local Government. Strengthening councils and communities

Discussion Paper. Strengthening Local Government. Strengthening councils and communities Strengthening councils and communities Building a new framework for measuring performance in Local Government Strengthening Local Government Discussion Paper November 2013 Table of contents Why measure

More information

Australian Safety and Quality Framework for Health Care

Australian Safety and Quality Framework for Health Care Activities for the HEALTHCARE TEAM Australian Safety and Quality Framework for Health Care Putting the Framework into action: Getting started Contents Principle: Consumer centred Areas for action: 1.2

More information

Role Description Enterprise Architect and Solutions Delivery Manager

Role Description Enterprise Architect and Solutions Delivery Manager Role Description Enterprise Architect and Solutions Delivery Manager Cluster Agency Division Location Classification/Grade/Band Kind of Employment NSW Health Cancer Institute NSW Information Technology

More information

NATIONAL FRAMEWORK FOR RURAL AND REMOTE EDUCATION

NATIONAL FRAMEWORK FOR RURAL AND REMOTE EDUCATION NATIONAL FRAMEWORK FOR RURAL AND REMOTE EDUCATION DEVELOPED BY THE MCEETYA TASK FORCE ON RURAL AND REMOTE EDUCATION, TRAINING, EMPLOYMENT AND CHILDREN S SERVICES 1 CONTENTS Introduction... 3 Purpose...

More information

NATIONAL PARTNERSHIP AGREEMENT ON EARLY CHILDHOOD EDUCATION

NATIONAL PARTNERSHIP AGREEMENT ON EARLY CHILDHOOD EDUCATION NATIONAL PARTNERSHIP AGREEMENT ON EARLY CHILDHOOD EDUCATION Council of Australian Governments An agreement between the Commonwealth of Australia and the States and Territories, being: the State of New

More information

WA NDIS My Way Reference Group Progress Report

WA NDIS My Way Reference Group Progress Report Report to end of April 2014 1. Governance Joint Steering Committee LSW Local Advisory Panel Legislation 2. Operations Evaluation Mental Health ICT Quality 3. Communications and Engagement Advertising Campaign

More information

the Defence Leadership framework

the Defence Leadership framework the Defence Leadership framework Growing Leaders at all Levels Professionalism Loyalty Integrity Courage Innovation Teamwork Foreword One of the founding elements of Building Force 2030, as outlined in

More information

Consumer Engagement Strategy

Consumer Engagement Strategy Consumer Engagement Strategy ActewAGL Distribution Stage 1 Version number FINAL 27 May 2014 ActewAGL Distribution 1 Table of Contents 1. Introduction... 3 2. Background... 4 3. Objectives... 5 4. Our Strategy

More information

POSITION DESCRIPTION. Classification: Job and Person Specification Approval JOB SPECIFICATION

POSITION DESCRIPTION. Classification: Job and Person Specification Approval JOB SPECIFICATION POSITION DESCRIPTION POSITION DETAILS Position Title: Central Adelaide Director of Psychology Classification: Administrative Unit: Allied Health Term: Type of Appointment: Ongoing Date Created: November

More information

Standard 5. Patient Identification and Procedure Matching. Safety and Quality Improvement Guide

Standard 5. Patient Identification and Procedure Matching. Safety and Quality Improvement Guide Standard 5 Patient Identification and Procedure Matching Safety and Quality Improvement Guide 5 5 5October 5 2012 ISBN: Print: 978-1-921983-35-1 Electronic: 978-1-921983-36-8 Suggested citation: Australian

More information