H22141, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES This is a non-career term job with the Metropolitan Washington Airports Authority (Airports Authority). Serves as a Portfolio Manager in the Program Management Office (PMO) in the Program Support Department (Department) of the Office of Technology (Office). Works with one or more of the Airports Authority business areas: Airport Operations, Finance, Human Resources, Engineering, Public Safety, etc., partnering with assigned business area stakeholders to effectively manage their portfolio of technology projects and investments, and serving as their liaison/business relationship manager to the Office and the Airports Authority s Technology Advisory Committee (TAC). Ensures that assigned business area portfolios are managed according to established PMO processes, policies, procedures, and overall best practices. Performs related functions. Business Relationship Management --Establishes and manages relationships with Airports Authority business leaders and stakeholders of assigned business area(s) to gain a deeper understanding of their strategic directions, business plans, existing processes, functional needs, and technology requirements. Liaises with Enterprise Architects to understand and communicate business area s future processes and systems, and identify improvement opportunities and potential projects that can be supported by Office. --Collaborates with business area(s) to develop business cases and project proposals that effectively illustrate the value of their technology requests to the TAC, such as illustrating the strategic alignment of the business area s roadmap. Supports technology solutions that help business area(s) meet their goals and objectives. --Assists the TAC with prioritizing solution requests and approved projects within portfolios to ensure that projects align with the technology that provides the maximum return on investment and helps direct the Airports Authority s technology strategy in support of the overall goals of the organization. --Identifies and supports the training requirements for business areas around PMO tools and methodologies, including training new users. Portfolio Management --Oversees one or more assigned business area portfolios. Supports the strategic direction of business area(s). Tracks, coordinates, and communicates portfolio related activities to decision makers and stakeholders. --Works with the PMO Manager and business stakeholders to help develop and prioritize technology portfolios based on the business area s objectives as well as the Airports Authority s strategic direction.
H22141, page 2 --Manages the pipeline of project requests according to the Project Management Life Cycle (PMLC) framework. Oversees and reports on active projects within assigned portfolio(s) for performance, project planning, delivery, and adherence to timelines. Ensures project deliverables are completed according to PMLC and Software Development Life Cycle (SDLC) frameworks. --Evaluates project and portfolio related risks as part of lifecycle analysis and escalates known risks to Office managers and senior business area stakeholders in accordance with established processes. --Uses reporting tools, including the selected Project Portfolio Management (PPM) tool, to collectively monitor portfolio activities. Regularly updates Office and business area stakeholders on the overall performance of portfolios. --Works with project managers to ensure that final completion of projects are on time and within budget. Works with Office managers, business area stakeholders, and project teams to identify, resolve, or escalate project issues. Assists business areas with conducting user acceptance testing. --Works with the Office and Office of Procurement and Contracts leadership to help manage vendor relations to minimize vendor related risks to technology portfolios. Governance --Assists the Business Process Manager and PMO Manager with implementing governance processes within assigned project portfolio(s) and facilitating project status review meetings to make decisions regarding individual project performance and overall performance of portfolios. --Leads assigned projects through quality checkpoint reviews for PMLC compliance by reviewing deliverables for quality and completeness and supporting project managers with their checkpoint presentations. Ensures projects follow the established quality, enterprise architecture standards, and life cycle frameworks. --Implements supporting processes to enable cultural and business process changes. Collaborates across multiple teams and Airports Authority business areas to achieve shared business objectives. --Communicates and interacts effectively with internal and external business contacts including, but not limited to, other members of the unit/team, other Office and Airports Authority employees (such as executives, managers, supervisors, professionals, and support staff), and vendors/suppliers. --Uses a computer and (a) modern office suite software for various applications such as, but not limited to, planning/scheduling, communicating (email), word processing, data manipulation (databases and spreadsheets), charts/graphics and presentations; (b) enterprise systems/software (such as ERP) to collect, store, manage and interpret data from business activities; and (c)
H22141, page 3 specialty systems/software used in the Office for managing projects (such as PPM software). --*Performs related duties as assigned.* Critical features of this job are described under the headings below. They may be subject to change through reasonable accommodation or otherwise. MINIMUM QUALIFICATIONS (MQs) To be rated qualified for this job, an applicant must meet all of the MQs listed below at the time of vacancy announcement closure. 1. A Bachelor s Degree in Information Technology, Business Administration, or any other field providing a strong foundation for successful performance of the DUTIES in this job description or an equivalent combination of education, experience and training that totals four years. 2. Seven years of progressively responsible experience in a structured project or program management environment including (a) experience managing multi-project programs or a portfolio of technology projects within PMLC and/or SDLC frameworks; and (b) experience conducting Business Analysis, Systems Analysis, Change Management, or Business Process Improvement. A master s degree in any field providing strong foundation for successful performance of the DUTIES in this job description may be substituted for two of these seven years. PREFERRED QUALIFICATIONS (PQs) The qualifications listed below (if any) are preferred and may be considered in the selection process, but they are not required to be rated qualified for this job. 1. Certification as a Project Management Professional (PMP) or Program Management Professional (PgMP) from the Project Management Institute (PMI), or similar project/portfolio management proficiency certification; or a Business Analysis (BA) certification from the PMI, the International Institute of Business Analysis, or similar industry acknowledged organization. 2. Experience in Client Relationship Management and/or Vendor Relationship Management. KNOWLEDGE, SKILLS, ABILITIES AND OTHER FACTORS (KSAOs) The following KSAOs are required for successful performance of this job and are a basis for rating and ranking applicants who are found to meet the MQs. Local, Federal, airport industry or Airports Authority specific bodies of knowledge listed below may be acquired on the job, typically; ability to rapidly acquire them is required at the time of vacancy announcement closure.
H22141, page 4 1. Knowledge of IT project management, systems, and technology operations to collaborate and communicate with senior business area stakeholders, business stakeholders, and project managers; knowledge of one or more of the business functions and associated support systems, such as Airport Operations systems, Financial systems, Engineering systems, or Public Safety systems, etc., to understand business requirements, define and implement effective solutions, and measure delivery results of portfolios within assigned business areas. 2. Ability to oversee project teams as they gather functional and technical requirements; ability to demonstrate strong leadership, mentoring, and organizational skills to manage complex technology portfolios; and ability to exercise initiative, show sound independent judgment, and work with minimal supervision while prioritizing all work tasks. 3. Skill in analyzing data and established procedures related to managing technology projects to identify process improvement potential for incorporation into the Office PMO. Skill to identify business areas and manual processes that will benefit from automation. 4. Skill in problem solving to select, organize, and logically process relevant information (verbal, numerical, or abstract) to solve a problem. This includes the ability to recognize subtle aspects of problems, identify relevant information, and make balanced recommendations and decisions. Examples include assisting project managers with resolving issues and minimizing risks, assisting project teams with adhering to established business practices, and developing relevant metrics for tracking project and portfolio performance. 5. Interpersonal skills to interact effectively with business contacts in a businesslike, customer service-oriented manner. This includes the ability to collaborate and communicate with senior Office managers, business area stakeholders, and project managers, and mentor project and portfolio teams to support organizational changes. 6. Skill in oral communication to understand verbal information (including facts, descriptions, ideas, concepts, conflicting assertions and arguments), and to express such information verbally so that others will understand, and concerning some issues, be convinced or persuaded. This includes the ability to encourage effective oral communication by others, such as senior business area stakeholders, business stakeholders, and project managers. Examples include assisting business areas with presenting their business cases and project proposals; and communicating project issues, risks, and proposed solutions to senior Office and business area stakeholders. 7. Skill in written communication to understand written information (facts, descriptions, ideas, concepts, conflicting assertions and arguments), draw inferences, form hypotheses and develop logical arguments, and to express such information in writing so that others will understand, and concerning some issues, be convinced or persuaded. This includes skill in the written work of others. Examples include reviewing business cases, project proposals, status reports, and presentations submitted by business areas. 8. Skill in using a computer and (a) modern office suite software (such as MS Office) to plan, schedule, communicate, word process, prepare and develop reports, and perform research
H22141, page 5 (Internet use, as in searching for performance information and keeping up with technology); (b) enterprise systems/software (such as ERP) to collect, store, manage and interpret data from business activities; and (c) specialty systems/software used in the Office for managing projects (such as PPM software). RESPONSIBILITY Is responsible for managing technology project portfolios and the business relationship between the Office and assigned business area(s). Work supports the strategic goals of the Airports Authority in terms of increasing efficiencies of project performance. Reports to the PMO Manager (Supervisor). Most work flows to the incumbent as a result of assigned functions and established work processes. Other work typically results from changes in TAC priorities and approval/denial of projects for assigned business areas. The Supervisor provides objectives and policy guidance for recurring assignments, and in consultation with the incumbent, instructions and time frames for special projects. Most work is accomplished independently. The incumbent collaborates with, and keeps the Supervisor informed and typically elevates only highly complex or highly sensitive issues for assistance in resolution; initiative is expected. Typically, work is reviewed in terms of quantity, quality, timeliness, customer service, teamwork, adherence to guidelines, and other factors, including specific performance management requirements. Guidelines and references include, but are not limited to, Office policies, procedures, and standards (e.g., Office of Technology Standards, Change Management Process, Root Cause Analysis Procedure, Technology Advisory Committee Project Submittal Procedure, Electronic Communications System Policy, and Enterprise Technology Management Policy); Information Technology Infrastructure Library (ITIL), PMO best practices, etc. The incumbent uses seasoned judgment to adjust and apply guidelines to particular situations. EFFORT The work is primarily sedentary and typically requires light physical effort as in opening/closing file drawers, lifting and carrying files/reports, etc. The incumbent may sit for extended periods while performing desk work but moves about to obtain or distribute work materials, meet with people, etc. Constantly uses a computer to develop reports and perform other tasks; operates other office equipment. Frequently exchanges information by telephone. Regularly reviews computer screens, printouts, contracts, and regulations containing small print. WORKING CONDITIONS Works primarily in an adequately lighted, ventilated and temperature controlled office and conference rooms. OTHER SIGNIFICANT JOB ASPECTS None.