Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
|
|
- Miranda McGee
- 8 years ago
- Views:
Transcription
1 H10250, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES This is a non-career, term job with the Metropolitan Washington Airports Authority (Airports Authority). Serves as a Knowledge Management Specialist in the IT Services Division (Division) of the Program Support Department of the Office of Technology. Assists Division management in establishing and monitoring staff competencies/knowledge management (KM), taxonomy design best practices, best practices in service delivery, service level agreements (SLAs), quality assurance (QA), and the delivery of training to Division staff. Performs related functions. --Works with the Service Delivery Manager, Help Desk Supervisor, Deskside Supervisor, and Desktop Engineering Supervisor in the development, deployment, and support of the Division s KM and customer relations (the ITIL Business Relationship role) education. Develops and communicates KM strategies/practices, application workflows, and functionality for the Division to all users and stakeholders and evangelizes knowledge to staff. --Broadens knowledge base content and style to suit needs for customer-facing Knowledge Base or FAQs. Creates, promotes, and applies best practices for writing, style, and content. Collaborates with and supports the Service Delivery team members to tune and evolve the KM tools and KM Base, with an emphasis on high first contact resolution and customer self-service rates. Evaluates the process and institutes improvement programs. --Builds, maintains, and implements a Service Delivery knowledge base in a team collaboration software package such as Confluence, SharePoint, or an analogous tool. Works crossfunctionality with the different teams (Help Desk, Deskside, and Desktop) in the development of knowledge base content and business relationship management process that incorporates the knowledge needed for efficient processes and knowledge transfer to employees in all three teams. --Assess Division, section, and individual knowledge base needs, inaccuracies, and gaps; works with Division management to resolve and make content current. Assists Division leadership in training curriculum development, student learning objectives (SLOs) development, customer complaint process development, new client onboarding and workflow, call development, and service level objective development. --Tracks the impact of the KM tools on key metrics such as average response time, number / % of customers or team members self-serving. Designs and implements measures of success for knowledge base, correlates them to performance of the team members, and customer experience key performance indicators (KPIs). --Improve search results by honing and maintaining the knowledge base taxonomy, labels list, and ensuring symptoms and subject terms are present in each article. --Partners with Division management to ensure that KM tools are leveraged during the new hire training to effectively reduce the length of the training period.
2 H10250, page 2 --Develops and executes new client requirements including capturing and onboarding processes and procedures. --Captures new client requirements for service desk-related onboarding activities including: requirements capture; call flow development; service level development and negotiation; service desk new client training and other new client requirements capture; regular business relationship meetings; customer complaint process development; and complaint resolution. --Communicates and interacts effectively with internal and external business contacts including, but not limited to, other members of the unit/team, other Airports Authority employees (such as officials, executives, managers, supervisors, professionals, and support staff), vendors, and suppliers. --Uses a computer and (a) modern office suite software (such as MS Office) to communicate ( ), plan, schedule, word process, prepare presentations and graphics, manipulate data (spreadsheets and databases), and perform or conduct research (Internet use); (b) enterprise system/software for requisitioning, budgeting, time and attendance reporting, and other functions; and (c) special systems/software such as Confluence used in the Division. --May operate a motor vehicle on and off the airport complex to attend meetings, visit suppliers, and perform related functions. --*Performs other duties as assigned or as determined on own initiative.* Critical features of this job are described under the headings below. They may be subject to change through reasonable accommodation or otherwise. MINIMUM QUALIFICATIONS (MQs) To be rated qualified for this job, an applicant must meet all of the MQs listed below at the time of vacancy announcement closure. 1. A Bachelor s Degree in Computer Science, Telecommunications, Management Information Systems (MIS) or a related field providing a strong foundation for successful performance of the DUTIES in this job description, or an equivalent combination of education, experience, and training that totals four years. 2. Five years of progressively responsible experience in knowledge management and workflow development that includes substantive work in most of the DUTIES in this job description, to include: (a) utilizing a ticketing system such as Service Now or BMC s Remedy/Remedy Force; (b) onboarding new hires [including defining student learning objectives (SLOs)] such as developing workflow/escalation paths, call flows, and other knowledge artifacts related to onboarding; (c) utilizing a collaboration software tool such as Confluence or SharePoint; and (d) knowledge management project management. Three of these five years must include knowledge management project management.
3 H10250, page 3 One of these five years must include experience as an ITIL process owner (business relationship preferred). A fully equivalent combination of education and training beyond what is needed to satisfy MQ 1 above may be substituted for up to two years of these five years of experience (MQ2). For example, a master s degree in any field providing a strong foundation for performance of the DUTIES in this job description may be substituted for two years of experience. PREFERRED QUALIFICATIONS The qualifications listed below (if any) are preferred and may be considered in the selection process, but are not required to be rated qualified for this job. 1. ITIL v3 Intermediate Certification 2. Certified Professional in Learning & Performance (CPLP) from the Association for Talent Development (ATD) 3. Certification as Project Management Professional Certification. 4. Three years knowledge management and new customer onboarding project management. 5. Experience managing and/or writing knowledge base. KNOWLEDGE, SKILLS, ABILITIES, AND OTHER FACTORS (KSAOs) The following KSAOs are required for successful performance of this job and are a basis for rating and ranking applicants who are found to meet the MQs. Local, Federal, airport industry or Airports Authority specific bodies of knowledge listed below may be acquired on the job, typically; ability to rapidly acquire them is required at the time of vacancy announcement closure. 1. Knowledge of ITIL Business Relationship role as it applies to an IT service desk environment to develop and implement best practices/procedures for Department and develop an on-boarding process that quickly brings new hires into the ITIL Business Relationship role and assists in maintaining and building on individual employee and knowledge. 2. Knowledge of knowledge management and team collaboration software packages so as to build and maintain an IT Services knowledge base and the necessary tools to provide knowledge transfer to new hires during onboarding and new information/skill development to existing staff. 3. Knowledge of IT service delivery, ITIL best practices regarding IT service delivery, and key metrics to evaluate existing practices and processes and their effectiveness, discern the
4 H10250, page 4 roadblocks for optimum performance, institute new practices, and deliver the needed staff training. 4. Interpersonal skills to interact effectively with business contacts in a businesslike, customer service-oriented manner. 5. Skill in problem solving to select, organize, and logically process relevant information (verbal, numerical, or abstract) to solve a problem. This includes the ability to recognize subtle aspects of problems, identify relevant information, and make balanced recommendations and decisions. Examples include identifying road blocks to implementing best practices in service delivery as well as curriculum, student learning objectives (SLOs), and customer complaint process development, 6. Skill in oral communication to understand verbal information (including facts, assertions and arguments) and to express such information verbally so that others will understand and, at times, be convinced or persuaded. This includes the ability to encourage oral communication by others. Examples include customer feedback on their experience with the IT Service Division and 7. Skill in written communication to understand written information (including instructions, descriptions, and ideas) and to express such information in writing so that others will understand. Examples include reading technical-operational materials (such as technical manuals and ITIL best practices) and administrative-programmatic materials (such as Airports Authority and Information Technology policies and procedures), and writing about similar types of matters including customer-facing Knowledge Base item or FAQs for the IT Service Division staff. 8. Skill in using a computer and (a) modern office suite software (such as MS Office) to communicate ( ), plan, schedule, word process, prepare presentations and graphics, manipulate data (spreadsheets and databases), develop reports, and perform or conduct research (Internet use); (b) enterprise systems/software for metrics reporting, time and attendance reporting, and other functions; and (c) special systems/software used in IT Service Division. RESPONSIBILITY Is responsible for administering the knowledge management and customer relations (the ITIL Business Relationship role) within the IT Services Division and developing and executing new client requirements processes and procedures for service desk-related activities. Work affects the efficacy of the Division s operations in supporting employees use of the Airports Authority s IT equipment and systems. Reports to the Service Delivery Manager (Supervisor). Most work flows to the incumbent as a result of assigned functions and established work processes. The Supervisor provides broad objectives and policy guidance for recurring assignments and, in consultation with the incumbent, brief instructions and time frames for special projects. The incumbent collaborates with, and keeps the Supervisor informed and typically elevates only highly complex or highly sensitive issues for assistance in resolution; as a subject matter expert, initiative is expected.
5 H10250, page 5 Typically, work is reviewed in terms of quantity, quality, timeliness, customer service, teamwork, adherence to guidelines, and other factors. Guidelines include, but are not limited to, ITIL v3, ISO 20000, and ITSM best practices; MS Windows, Apple ios Linux/Unix, Google Droid and other operating systems and applications support manuals/guidelines; Help Desk International and other call center soft skills guidance; Airports Authority and/or the Office of Technology business processes policies and procedures concerning the Service Delivery Division; and applicable Airports Authority programs, guidelines, policies and procedures on personnel administration and other administrative areas. The incumbent uses seasoned judgment and experience in applying guidelines; initiative is expected when guidelines (to a particular situation) are not clear or more than one option is available. EFFORT The work is primarily sedentary and typically requires light physical effort as in opening/closing file drawers, lifting and carrying files, etc. Incumbent may sit for extended periods while performing desk work; moves about to visit end-users, server facilities, etc. Regularly uses a computer to access data bases, develop reports and learning, and perform other tasks; operates other office equipment. Reviews computer screens and printouts that contain small print. Frequently exchanges information by telephone. In driving, operates vehicle using judgment in consideration of weather, traffic and other factors. WORKING CONDITIONS Works primarily in an adequately lighted, ventilated and temperature controlled office and conference rooms. OTHER SIGNIFICANT JOB ASPECTS Is subject to hold-over and recall for IT emergencies and may need to work nights and weekends depending on operational requirements and other factors.
H10220, page1. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
H10220, page1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. FUNCTIONAL DUTIES This is a non-career, term job with
More information--Supports the implementation of new standard software or updates to existing software as adopted.
H10231, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES This is a non-career, term job with the Metropolitan
More informationNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
H10211, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES This is a non-career, term job with the Metropolitan
More informationNothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time.
H22170, page 1 Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time. FUNCTIONAL DUTIES This is a non-career term job at
More information--Identifies and supports the training requirements for business areas around PMO tools and methodologies, including training new users.
H22141, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES This is a non-career term job with the Metropolitan
More informationNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
H10261, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. FUNCTIONAL DUTIES This is a non-career, term position
More informationH23371, page 1 Server Administrator (SharePoint) Job Description
H23371, page 1 Server Administrator (SharePoint) Job Description Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time.
More informationNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
H23790, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES This is a non-career term job at the Metropolitan
More informationNothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time.
H22150, page 1 Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time. FUNCTIONAL DUTIES This is a term position at the Metropolitan
More informationNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
H86920, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES This is a non-career, term job with the Metropolitan
More informationNothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time.
H23441, page 1 Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time. DUTIES This is a non-career, term job with the Metropolitan
More information--In collaboration with the Director, Technology Operations and through subordinate staff, and consultants, or personally:
S80820, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. FUNCTIONAL DUTIES Serves as the Manager, Datacenter
More informationMANAGERIAL AND SUPERVISORY DUTIES In the context of team functions and operations, provides:
H22140, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. FUNCTIONAL DUTIES This is a non-career term position
More informationS86810, page 1 Manager, Technology Operations Job Description
S86810, page 1 Manager, Technology Operations Job Description Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. FUNCTIONAL
More informationNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
H22121, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES This is a non-career term job with the Metropolitan
More informationNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
H22121, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES This is a non-career term job at the Metropolitan
More informationNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
S23291, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES Serves as an Enterprise Architect in the Enterprise
More informationNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
H22111, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES This is a non-career term job at the Metropolitan
More informationMonitors lease turnover, tenant satisfaction, and the Airport Authority's reputation within the real estate market.
S23521, page 1 Nothing in this job description restricts management's right to reassign duties and responsibilities to this job at any time. DUTIES: Serves as Real Estate Analyst in the Real Estate Department
More informationNothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time.
S23671, page 1 Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time. DUTIES Serves as a Construction Project Cost Estimator
More information--Works within Department to foster a culture of best practices and teamwork.
S23530, page 1 Nothing in this job description restricts management's right to reassign duties and responsibilities to this job at any time. DUTIES Serves as Real Estate Asset Manager in the Real Estate
More informationH22041, page 1 Enterprise Resource Planning (ERP) Functional Lead Job Description
H22041, page 1 Enterprise Resource Planning (ERP) Functional Lead Job Description Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this
More informationNothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time.
S10720B, page 1 Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time. FUNCTIONAL DUTIES Serves as Corporate Property Manager
More informationNothing in this job description restricts management s rights to assign or reassign duties and responsibilities to this job at any time.
H96000, page 1 Nothing in this job description restricts management s rights to assign or reassign duties and responsibilities to this job at any time. DUTIES This is a non-career, term position with the
More informationNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
H22181, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES This is a non-career term job at the Metropolitan
More informationJob Description- Manager, Financial Systems & Project Management
S00010A, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. FUNCTIONAL DUTIES Serves as Manager, Financial Systems
More informationH22130, page 1 UI/UX Designer Job Description
H22130, page 1 UI/UX Designer Job Description Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES This is a term
More information--Inputs and posts journal vouchers to the general ledger; prepares month-end closing journal entries.
H23711, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES This is a non-career, term job with the Metropolitan
More informationNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
H22120, page 1 Job Description- Manager, Data and Analytics Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. FUNCTIONAL
More informationNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
S96720, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES Serves as a Media Relations Specialist in the
More informationNothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time.
S23591, page 1 Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time. DUTIES Serves as an Engineering Document Control Technician
More informationNothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time.
S95810A, page 1 Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time. DUTIES Serves as the Computerized Maintenance Management
More information--Administers assigned contracts. Establishes and maintains contract files. Tracks status of funds
H86911, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES This is a non-career, term position with the
More informationNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
H23271, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES Serves as an Enterprise Architect for the Metropolitan
More informationNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
H22131, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES This is a term position at the Metropolitan
More informationNothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time.
S23610, page 1 Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time. DUTIES Serves as the Engineering Project Planning
More informationH22110, page 1 Job Description Manager, e-business Solutions
H22110, page 1 Job Description Manager, e-business Solutions Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. FUNCTIONAL
More informationNothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time.
S23580, page 1 Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time. DUTIES Serves as Lead Engineering Document Control
More informationS10640B, page 1. --Through subordinate organization and staff and or personally:
S10640B, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. FUNCTIONAL DUTIES Supervises the work of the Maintenance
More informationNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
S99980, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES Serves as Financial Systems Automation Specialist
More information--Through subordinate organization, staff and consultants, or personally:
S24900B, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. FUNCTIONAL DUTIES Serves as the Safety Program Manager
More informationNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
S13100A, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES Serves as an Equal Business Opportunity Specialist
More informationThrough subordinate organization, staff and consultants, or personally:
S93400A,page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. FUNCTIONAL DUTIES Serves as Manager, Service Contracts
More informationNothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time.
H23341, page 1 Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time. DUTIES This is a non-career, term job with the Metropolitan
More informationH23361, page 1 Server Administrator (Virtualization) Job Description
H23361, page 1 Server Administrator (Virtualization) Job Description Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time.
More informationNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
S92200B, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES Serves as Secretary to the Manager and Deputy
More informationFunctions and Responsibilities of an Airport Authority Manager
S19510, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. FUNCTIONAL DUTIES Serves as Manager, Concessions Operations
More informationNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
S11501, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. JOB SUMMARY Serves as a Management Intern in the Office
More informationNothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time.
S23610A, page 1 Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time. DUTIES Serves as the Project Planning and Scheduling
More information--Participates in program reviews and pre-negotiation conferences with technical and management personnel on proposed procurement programs.
S43601D, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES Serves as Contracting Officer (CO) in the
More informationNothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time.
S46530B, page 1 Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time. DUTIES Serves as an Employee Development Specialist
More informationNothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time.
H93710, page 1 Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time. DUTIES This is a non-career, term job with the Metropolitan
More informationNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
S10010A, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES Serves as Energy Management Engineer in the
More informationS23171A, page 1. --In individual strategic planning assignments (of units, functions and processes):
S23171A, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES Serves as a Corporate Strategic Planning Analyst
More informationNothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time.
S14100A, page 1 Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time. DUTIES Serves as Administrative Technician in the
More informationNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
S04800, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES Serves as the Mechanical Engineer for capital
More informationNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
S23251, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES Serves as a Technology Administration Specialist
More information--Identifies recruitment sources and assists with development of recruiting strategies, including liaison with applicant sources.
H83300, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES This is a non-career, term job with the Metropolitan
More informationNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
S35410, Page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES Serves as Office Technician in the Washington
More informationNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
H99951, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES This is a term position at the Metropolitan
More informationNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
N45960, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. JOB SUMMARY This is a non-career, term job of the
More informationJob description: Geographic Information Systems (GIS) Analyst, S20 Location: Washington Dulles International Airport
S10961A, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES Serves as a Geographic Information Systems
More informationLost and Found Property Technician
S10611B, page 1 Lost and Found Property Technician Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES Operates
More informationS23650, page 1 Job Description Manager, Corporate Strategic Planning
S23650, page 1 Job Description Manager, Corporate Strategic Planning Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
More informationNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
T47400A, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES Serves as the planner/scheduler for the Utilities
More informationNothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time.
S23630, page 1 Job description: Engineering Project Cost and Schedule Analyst, S22 Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this
More informationNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
S97601A, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES Serves as a Project Coordinator in the Engineering
More informationprocedures, disputes, etc. Signs Notice to Proceed, and COTR letters, and other types as applicable. Notifies unsuccessful firms of award decisions.
S12101, Page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. FUNCTIONAL DUTIES Serves as Contracts Manager, Phase
More information--Becomes skilled at receiving calls and use of PSCC databases and equipment before learning/ performing dispatch functions.
CNC021E, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES Serves as an Emergency Communications Technician
More informationNothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time.
H23311, page 1 Job Description Network Engineer (VoIP) H23 Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time. DUTIES
More informationS45700A, page 1. --Directly or through subordinate teams of staff or contractors:
S45700A, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. FUNCTIONAL DUTIES Serves as the Vice President for
More informationPosition Title: Job Description - Facilities Maintenance Contract Technician Grade level: S18. Duty Location: Washington Dulles International Airport
S10521B, Page 1 Position Title: Job Description - Facilities Maintenance Contract Technician Grade level: S18 Duty Location: Washington Dulles International Airport Nothing in this job description restricts
More informationIn cooperation with business analysts, forecasts schedules, costs and revenue potential, and
S07801B, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES Serves as an Airport Planner in the Planning
More informationS22200, page 2. Plans and administers the Airports Authority's risk management, business continuity, insurance, and safety programs.
S22200, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. FUNCTIONAL DUTIES Serves as the Vice President and
More informationFacilities Maintenance Contract Coodinator,S-19 Location: Washington Dulles International Airport
S93101A, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES Serves as a Facilities Maintenance Contract
More informationS11050A, page 1 Job decription Project Manager (Architect) S-21 Location: Washington Dulles International Airport
S11050A, page 1 Job decription Project Manager (Architect) S-21 Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time. DUTIES
More informationS93201B, page 1 Job description: Facilities Maintenance Contract Coordinator, S19 Location: Ronald Reagan Washington National Airport
S93201B, page 1 Job description: Facilities Maintenance Contract Coordinator, S19 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this
More informationHELP DESK SUPERVISOR
HELP DESK SUPERVISOR Occupational Code: 1551 Salary Range: 28A Status: Classified FLSA: Exempt Established: 7/04 Revised: 11/05 2/06 4/06 NATURE OF WORK: Technical specialized work responsible for supervising
More informationNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
PHQS00B, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. FUNCTIONAL DUTIES Serves as Chief of Police for the
More informationAT18N5, AT18D5, page 1
AT18N5, AT18D5, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES This is a non-career, term job with
More informationJOB AND TASK DESCRIPTION
JOB AND TASK DESCRIPTION Job Title: IT Support Specialist (2 nd Line, Reporting and Monitoring) Division: Corporate Services Division Grade: J Reports To: IT Infrastructure and Operations Manager General
More informationApplicants for administrative staff employment with Debevoise & Plimpton LLP
Date: November 13, 2014 To: Applicants for administrative staff employment with From: Human Resources Thank you for inquiring about administrative staff employment opportunities with Debevoise & Plimpton
More informationITIL V3 Foundation Certification - Sample Exam 1
ITIL V3 Foundation Certification - Sample Exam 1 The new version of ITIL (Information Technology Infrastructure Library) was launched in June 2007. ITIL V3 primarily describes the Service Lifecycle of
More informationDEPARTMENT OF THE PREMIER AND CABINET
DEPARTMENT OF THE PREMIER AND CABINET POSITION DESCRIPTION: TEAM LEADER, ICT SERVICE DESK (ASO5) ORGANISATIONAL CONTEXT Organisational Role As a leader in the public sector, we have a clear role to support
More informationIT Support Supervisor #02982 City of Virginia Beach Job Description Date of Last Revision: 12-14-2015
City of Virginia Beach Job Description Date of Last Revision: 12-14-2015 FLSA Status: Exempt Pay Plan: Administrative Grade: 12 City of Virginia Beach Organizational Mission & Values The City of Virginia
More informationBUYER I BUYER II. Buyer I. Receives general supervision from the Purchasing Supervisor. Buyer II
CITY OF ROSEVILLE BUYER I BUYER II DEFINITION To perform responsible professional duties related to the procurement of supplies, materials and professional services; to provide technical assistance to
More informationBUSINESS SYSTEMS ANALYST I BUSINESS SYSTEMS ANALYST II
CITY OF ROSEVILLE BUSINESS SYSTEMS ANALYST I BUSINESS SYSTEMS ANALYST II DEFINITION To perform professional level work in the analysis, design, programming, testing, installation and maintenance of business
More informationAthabasca University Professional Position Description Section I Position Information Update Only Classification Review
Athabasca University Professional Position Description Section I Position Information Update Only Classification Review Position Title Position # Department Classification Level Reports to Effective Date
More informationFree ITIL v.3. Foundation. Exam Sample Paper 1. You have 1 hour to complete all 40 Questions. You must get 26 or more correct to pass
Free ITIL v.3. Foundation Exam Sample Paper 1 You have 1 hour to complete all 40 Questions You must get 26 or more correct to pass Compliments of Advance ITSM www.advanceitsm.com 1. What is the main reason
More informationCity of Tigard Public Works Department. Project Coordinator Job Description
City of Tigard Public Works Department Project Coordinator Job Description DEFINITION Under general supervision, manages and coordinates the contracts, plans, schedules, and work of small to mid-sized
More informationASSISTANT DIRECTOR OF INFORMATION TECHNOLOGY
Monterey County 16C92 ASSISTANT DIRECTOR OF INFORMATION TECHNOLOGY DEFINITION Under administrative direction of the Director of Information Technology, plans, organizes, coordinates, and directs the activities
More informationSTATE OF MONTANA MONTANA DEPARTMENT OF TRANSPORTATION JOB PROFILE AND EVALUATION. Work Address: District only Glendive
- 1 - STATE OF MONTANA MONTANA DEPARTMENT OF TRANSPORTATION JOB PROFILE AND EVALUATION SECTION I - Identification Working Title: Assistant District Bridge Inspection Manager Class Code Number: 172515 Class
More informationPosition 1: Service Delivery Manager IT Infrastructure. Area: Information Technology - Infrastructure. Location: Mumbai. Qualification & Experience:
Position 1: Service Delivery Manager IT Infrastructure Area: Information Technology - Infrastructure 1. Engineer / Masters/PG in Computer Applications 2. 6-10 years of experience in Customer Service Management
More informationn2grate Open Positions March 2015
n2grate Open Positions March 2015 Table of Contents 1. CMS Centers for Medicare & Medicaid Services Roles... 1 1.1 Role 012 Computer System Analysts II...1 1.1.1 Location: Dallas, Texas... 1 1.3 Role 013
More informationOCCUPATIONAL STANDARD (For use in the development of supply chain related job descriptions, performance evaluations, career development plans, etc.
OCCUPATIONAL STANDARD (For use in the development of supply chain related job descriptions, performance evaluations, career development plans, etc.) Description of Position (As defined by the CSCSC Stakeholder
More information02 General Information. 03 Features. 06 Benefits.
invgate 02 General Information. 03 Features. 06 Benefits. Index. 02 General Information. Improve your IT department Managing Service Support just got easier Despite growing connectivity, data accessibility
More informationSTATE OF NEVADA Department of Administration Division of Human Resource Management CLASS SPECIFICATION
STATE OF NEVADA Department of Administration Division of Human Resource Management CLASS SPECIFICATION TITLE GRADE EEO-4 CODE REHABILITATION SUPERVISOR 37 B 12.416 I SERIES CONCEPT Rehabilitation Counselors
More informationMARKETING AND COMMUNICATIONS ANALYST I MARKETING AND COMMUNICATIONS ANALYST II
CITY OF ROSEVILLE MARKETING AND COMMUNICATIONS ANALYST I MARKETING AND COMMUNICATIONS ANALYST II DEFINITION To perform professional marketing and/or public information duties in support of assigned department
More informationAD-AUDIT BRANCH MANAGER
Page 1 AD-AUDIT BRANCH MANAGER CHARACTERISTICS OF WORK: This position involves professional accounting and auditing work at an administrative level within the Department of Audit. Incumbent reviews all
More information