Solution Overview SPECIALIST WATER BILLING & CRM
SPECIALIST SOFTWARE FOR SMARTER INVESTMENT DECISIONS
Gentrack Velocity: Powerful tools for water utilities Water utilities are under constant pressure from customers, shareholders and regulators to provide a reliable, customer focused service while ensuring supply and infrastructure costs are controlled. As competing demands for water increase, decisions must be made regarding water network configuration and/or investment in additional infrastructure to support peak capacity requirements. Leak detection through the analysis of feed point volumes and volumes at the edge of a water network is also critical for water utilities as the costs of water supply and infrastructure continue to rise. Gentrack Velocity is a highly integrated water billing, CRM, collections and meter data management (MDM) solution with specific capabilities designed and developed for water utilities. Its proven billing engine and MDM capabilities enable utilities to track volume data from advanced metering technologies to analyse demand and make improved investment decisions for an efficient water network. Gentrack Velocity offers a powerful customer centric system to support multiple products and services including water, waste water and sewerage. Its focus on lowering administration costs and cost to serve, improving operational efficiency and its platform independence make it an affordable solution for water utilities of all sizes. Gentrack Velocity boasts proven billing and CRM capabilities to enable new levels of customer engagement that support water conservation strategies in an evolving smart water world. Gentrack Velocity s features allow us to significantly improve our processes, provide new insights into our customer base, and offer customers a significantly improved service. We are delighted with the product. Dalkia, Ireland
Proven Water Billing and Customer Management Solution Gentrack Velocity is a specialist software solution for water utilities, offering a range of highly functional, configurable and scalable solutions to support a utility s meter-to-cash revenue cycle. Water Billing Gentrack Velocity s ability to handle complex rate structures and meter networks is a significant business asset for water utilities. Its focus on low administration costs, improved operational efficiency and its platform independence make it an affordable solution, minimising costs per customer. Specialist CRM for Water Utilities The Gentrack Velocity CRM solution is built on expertise in the water industry and delivers specialist CRM tools water utilities need to understand customer behaviours while also streamlining customer management and campaign activities. Using a series of innovative software engines for work queues, work flow and data collection, utilities are empowered to automate and streamline processes and procedures within their business including: Customer care Account management Document management Service Order management Campaigning Credit and Collections Gentrack Velocity s credit and collections capabilities enable water utilities to offer a range of options to facilitate bill payment, accurate payments processing, simplified reconciliation of bank transactions, and automated data exchange with third party payment and credit agencies. Meter Data Management Gentrack Velocity offers both integrated and standalone meter data management solutions to support extended data management for water utilities investing in Advanced Metering Infrastructures (AMI) and automated meter reading (AMR). Gentrack Velocity is emerging as a leading enterprise solution for water specific MDM. The heart of this solution is its proven ability to capture, store and process large volumes of interval meter data received from AMR, third party meter reading systems and market participants via B2B and B2M, for analysis of water volumes across the network. Meter Asset Management Gentrack Velocity s utility asset management capabilities cover all aspects of asset tracking, installation, maintenance and leasing. Gentrack Velocity provides a single point of reference for asset service history, and utilises configurable workflows to manage asset maintenance activities and work order completion. Enhanced Customer Engagement Gentrack Velocity enables water utilities to transform the customer relationship. A web-browser interface and customer centric screens provide a unique 360 degree view of a customer s accounts and relationships with other residential and business entities. The integration of Gentrack s WIZARDs throughout the customer centric screen ensures users have the tools needed for service delivery excellence. Gentrack Velocity supports mobile, email and web communication technologies providing the flexibility to meet customers communication preferences, and for engagement with customers around alerts related to water usage anomalies and peak usage. Educating Customers with Integrated Campaigning For many water utility companies, the ability to understand and segment a customer base for targeted campaigning is essential. Gentrack Velocity ensures utilities can effectively deliver both passive and pro-active campaigns around water usage and conservation using near real-time data from water monitoring technologies to segment and educate customers.
Service Oriented Architecture (SOA) Ready The seamless integration of Gentrack Velocity continues to evolve with the application of Service Oriented Architecture. Thousands of services are readily available for consumption by other third party applications. Utilities offering customer self-service portals can also leverage Web services to deliver consumption data and account information to customers to transform the customer experience and drive demand and conservation strategies. Configurable Workflows All system processes to support water utility activities are configurable within Gentrack Velocity without the need for customisation. Intuitive WIZARDs for building work flows and call scripts puts the power back in the hands of the utility, reducing the need for site specific code development, future proofing the upgrade path. Configurable workflows also provide the flexibility utilities need to automate business processes, and adapt systems and processes to rapidly meet changing market requirements, customer expectations and market opportunities. Features and Benefits Powerful Information Management Tools A hub for collection and maintenance of all meter and property information to support customer service, billing, collections and meter data management activities. Configurability Online bill validation and powerful workflow tools to streamline water billing, CRM, collections and meter data management activities. Greater Network Vision Greater awareness of infrastructure performance and volumes across a water network, supporting stronger decisions. Flexibility Bills complex meter networks and handles all types of metering scenarios, allocating charges accurately every time. Ease of Use An intuitive web-browser based user interface providing a 360 degree view of all customers and installations. Low Costs to Serve Lower costs to serve through rapid access to property, billing and credit information, and use of integrated WIZARDs for data collection and service order management. Proven Proven in Australia, one of the world s most challenging water markets. Innovative Tools Engage with customers in new ways to transform the customer experience, improve collections success and impact of water conservation campaigning. SOA Ready Support for Web services to enable enhanced integration with existing applications.
Our team is reaping the benefits of a modern billing system that resides on a solid technology platform that enhances our customer service capabilities. North East Water, Australia
B About Gentrack Velocity Gentrack Velocity is an enterprise billing and customer management solution developed specifically for electricity, gas and water markets. Gentrack Velocity handles the entire customer lifecycle from prospecting, enrolments and multi utility billing through to payment credit management, meter data management and web based self service. Gentrack Velocity also provides dedicated network billing solutions for distributors. Gentrack Velocity automates transactions with market participants through its B2B data exchange product and its configurable work flows enabling complete business agility. Built for low cost of ownership and rapid implementation, Gentrack Velocity is improving the bottom line of utilities in regulated and competitive markets worldwide. Gentrack Velocity is supported by a global team of industry experts and data conversion specialists who combine knowledge of the energy and water industry with international best practice to ensure a risk free deployment and the long-term success of every client. TTT TU D E Email info@gentrack.com Website www.gentrack.com