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Ireland s Most Comprehensive Training Schedule July 2012 - December 2012 SureSkills - Enabling Performance Learning Services Schedule Dublin 01 240 2222 Email: info@sureskills.com www.sureskills.com

vmware VMware Virtualisation Infrastructure Virtualisation SSV039 VMware vsphere 5: What s New 2 5 12 3 12 17 SSV040 VMware vsphere 5: Install, Configure & Manage 5 9, 30 7 3 1, 22 5 3 SSV041 VMware vsphere 5: FastTrack 5 13 8 10 SSV042 VMware vsphere 5: Design Workshop 3 CALL FOR DATES SSV048 VMware vsphere 5: Optimize and Scale 5 16 27 8 12 3 SSV026 VMware vsphere 4: Troubleshooting 4 23 SSV027 VMware vsphere 4: Manage for Performance 3 CALL FOR DATES SSV027 VMware vsphere 4: Manage for Performance 3 CALL FOR DATES SSV029 VMware vsphere 4: Skills for Operators 2 CALL FOR DATES SSV032 VMware vsphere 4: Manage Scalability 1 CALL FOR DATES SSV035 VMware vsphere: Automation with vsphere PowerCLI 2 CALL FOR DATES SSV045 VMware vcloud: Overview 1 CALL FOR DATES SSV047 VMware vcloud: Design Best Practices 3 9 3 14 SSV050 VMware vcloud: Deply and Manage the VMware Cloud 4 20 24 22 26 SSV051 VMware vcenter Operations Manager: Analyze & Predict 2 CALL FOR DATES Desktop Virtualisation SSV030 VMware View: Design 1 CALL FOR DATES SSV046 VMware View 5: Design Best Practices 2 CALL FOR DATES SSV031 VMware View: Install Configure & Manage 3 16 15 SSV038 VMware View: Desktop Fast Track 5 CALL FOR DATES Business Continuity SSV025 VMware vsphere 4: Manage Availability 1 CALL FOR DATES SSV049 VMware vcenter Site Recovery Manager: Install, Configure, Manage 2 7 5 Microsoft Virtualisation Microsoft SSV6422 Implementing and Managing Windows Server 2008 Hyper-V 3 CALL FOR DATES SSM6331 Deploying & Managing System Centre Virtual Machine Management 2008 3 CALL FOR DATES Microsoft Technical Training Windows 7 SSM50311 Updating Your Technology Skills from Windows XP to Windows 7 3 CALL FOR DATES SSM50331 Windows 7, Enterprise Desktop Support Technician 5 27 22 10 SSM6292 Installing & Configuring Windows 7 Client 3 25 3 31 17 SSM6293 Troubleshooting and Supporting Windows 7 in the Enterprise 3 30 24 26 SSM6294 Planning & Managing Windows 7 Desktop Deployments & Environments 5 16 CALL FOR DATES Microsoft Server Systems Windows Server 2008 SSM6419 Configuring, Managing and Maintaining Windows Server 2008 Servers 5 CALL FOR DATES SSM6421 Configuring and Troubleshooting a Windows Server 2008 Network Infrastructure 5 9 13 CALL FOR DATES SSM6416 Updating your Network Infrastructure and Active Directory Technology Skills to Windows Server 2008 5 CALL FOR DATES SSM6418 Deploying Windows Server 2008 3 CALL FOR DATES SSM6425 Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services 5 5 CALL FOR DATES SSM6428 Configuring and Troubleshooting Windows Server 2008 Terminal Services 2 CALL FOR DATES SSM6436 Designing a Windows Server 2008 Active Directory Infrastructure and Services 5 CALL FOR DATES SSM6437 Designing a Windows Server 2008 Applications Infrastructure 3 CALL FOR DATES SSM6417 Updating your Application Platform Technology Skills to Windows Server 2008 3 CALL FOR DATES SSM6420 Fundamentals of Windows Server 2008 Network & Applications Infrastructure 5 CALL FOR DATES SSM6430 Planning and Administering Windows Server 2008 Servers 3 CALL FOR DATES SSM6431 Managing and Maintaining Windows Server 2008 Network Infrastructure Servers 2 CALL FOR DATES SSM6435 Designing a Windows Server 2008 Network Infrastructure 5 CALL FOR DATES SureSkills also delivers Windows XP, Server 2003, Server 2007 and Vista courses Microsoft System Centre SSM6451 Planning, Deploying, and Managing Microsoft System Center Configuration Manager 2007 5 20 SSM50028 Installing and Configuring Microsoft Systems Centre Operations Manager 2007 5 CALL FOR DATES SureSkills also delivers Windows XP, Server 2003 and Vista courses

Microsoft Server Systems Microsoft SharePoint Microsoft SSM5061 Implementing Microsoft Office SharePoint 2007 3 CALL FOR DATES SSM10174 Configuring & Administrating Microsoft SharePoint 2010 5 20 15 10 SSM10175 SharePoint 2010 Application Development 5 16 24 26 SSO916 SharePoint 2010 for Administrators 4 30 27 25 30 11 SSO913 SharePoint 2010 for End Users 1 20 24 21 19 23 10 Microsoft Exchange Server SSM10135 Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010 5 13 8 3 SSM10533 Deploying, Configuring, and Administering Microsoft Lync Server 2010 5 24 26 SSM10534 Planning and Designing a Microsoft Lync Server 2010 Solution 5 8 3 SSM10325 Automating Administration with Windows PowerShell 2.0 13 15 10 Databases Generic SQL SSO500 SQL Fundamentals 1 26 17 19 SSO501 Advanced SQL Querying 1 27 18 20 Microsoft SQL SSM6158 Updating SQL Server 2005 Skills to SQL Server 2008 3 CALL FOR DATES SSM6231 Maintaining a Microsoft SQL Server 2008 Database 5 13 8 10 SSM6232 Implementing a Microsoft SQL Server 2008 Database 5 23 17 12 Add New SQL Courses Software Development SSM10262 Developing Windows Applications with Microsoft Visual Studio 2010 5 20 19 SSM10263 Developing Windows Communication Foundation Solutions with Microsoft Visual Studio 20103 10 31 SSM10264 Developing Web Applications with microsoft Visual Studio 2010 5 15 3 SSM10265 Developing Data Access Solution with Microsoft Visual Studio 2010 5 CALL FOR DATES SSM2310 Developing Microsoft ASP.NET Web Applications using Visual Studio 2008 5 CALL FOR DATES Business Analysis SS1031 Business Analysis Practice 3 7 SSI036 Requirements Engineering 3 3 SSI037 Modelling Business Processes 3 8 SSI039 Foundation Certificate in Business Analysis 3 5 Best Practice Methodologies Service Management (ITIL) SSI001 ITIL Awareness 1 CALL FOR DATES SSI002 ITIL Foundation 3 23 13 10 22 12 10 SSI018 ITIL Service Strategy 3 8 SSI019 ITIL Service Design 3 16 SSI017 ITIL Service Transition 3 13 SSI020 ITIL Service Operation 3 30 10 SSI021 ITIL Continual Service Improvement 3 15 SSI015 ITIL Operational Support & Analysis 4 2 19 SSI016 ITIL Release, Control, Validation 4 23 SSI022 ITIL Planning, Protection & Optimisation 4 17 SSI023 ITIL Service Offering & Agreements 4 CALL FOR DATES SSI024 ITIL Managing Across The LifeCycle 5 12 SSI032 Six Sigma - White Belt 1 CALL FOR DATES SSI033 Six Sigma - Yellow Belt 3 CALL FOR DATES SSI034 Six Sigma - Green Belt 5 CALL FOR DATES SSI035 Six Sigma - Black Belt 5 CALL FOR DATES PRINCE2 SSZ941 PRINCE2: Foundation 3 9 13 24 15 12 3 SSZ942 PRINCE2: Practitioner 2 12 16 27 18 15 6 PRINCE2: Foundation and Practitioner courses run consecutively and can be booked as a 5 day programme Project Management SSBS072 PMP Preparations / PMI Certification 4 ITIL PRINCE2

CISCO CISCO CI-BGP Configuring BGP on Cisco Routers 5 CALL FOR DATES CI-CAPPS 8 Integrating Cisco Unified Communications Applications 5 CALL FOR DATES CI-CIPT1 8 Implementing Cisco Unified Communications Manager, Part 1 5 CALL FOR DATES CI-CIPT2 8 Implementing Cisco Unified Communications Manager, Part 2 5 CALL FOR DATES CI-CVOICE 8 Implementing Cisco Unified Communications Voice over IP and QoS 5 CALL FOR DATES CI-CWLAT Cisco Wireless LAN Advanced Topics 4 CALL FOR DATES CI-FIREWALL Deploying Cisco ASA Firewall Features 5 CALL FOR DATES CI-ICND1 Interconnecting Cisco Network Devices part 1 5 CALL FOR DATES CI-ICND2 Interconneting Cisco Network Devices Part 2 5 CALL FOR DATES CI-ICOMM 8 Introducing Cisco Voice and Unified Communications Administration 5 CALL FOR DATES CI-QOS Implementing Cisco Quality of Service 5 CALL FOR DATES CI-ROUTE Implementing Cisco IP Routing 5 CALL FOR DATES CI-SECURE Securing Networks with Cisco Routers and Switches 5 CALL FOR DATES CI-SWITCH Implementing Cisco IP Switched Networks 5 CALL FOR DATES CI-TSHOOT Troubleshooting and Maintaining Cisco IP Networks 5 CALL FOR DATES CI-TVOICE 8 Troubleshooting Cisco Unified Communications 5 CALL FOR DATES CI-VPN Deploying Cisco ASA VPN Solutions 5 CALL FOR DATES FL-CCNAB CCNA Bootcamp 5 CALL FOR DATES Citrix SS0124 Basic Administration for Citrix XenApp 6.5 5 CALL FOR DATES CITRIX SS0120 Citrix Presentation Server 5 Administration 5 CALL FOR DATES SS0121 Citrix - Implementing Citrix XenApp 5.0 for Windows Server 2008 5 CALL FOR DATES SS0122 Implementing Citrix XenApp 5.0 for Windows Server 2008 Skills 3 CALL FOR DATES Commvault SSC004 CommVault 9 Administration 3 8 24 CommVault 12 MICROSOFT APPLICATIONS Microsoft SSA4000 Word Introduction 1 26 23 20 18 15 13 SSA4001 Word Intermediate 1 27 24 21 19 16 14 SSA4002 Word Advanced 1 31 29 26 24 21 18 SSA5000 Excel Introduction 1 16 13 10 15 12 10 SSA5001 Excel Intermediate 1 17 14 11 16 13 11 SSA5002 Excel Advanced 1 23 20 17 22 19 17 SSA8000 PowerPoint Introduction 1 10 7 4 2 6 4 SSA8001 PowerPoint Advanced 1 6 2 7 5 2 7 SSA9000 Access Introduction 2 25 22 19 24 21 12 SSA9002 Access Advanced 1 2 9 3 1 5 3 SSA500 Outlook Introduction 1 CALL FOR DATES SSA501 Outlook Advanced 1 CALL FOR DATES SSA800 Publisher Introduction 1 CALL FOR DATES SSA840 FrontPage Introduction 1 CALL FOR DATES SSA903 What s New in Microsoft Office 2007 1 CALL FOR DATES SSA4006 What s New in Microsoft Office 2010 1 CALL FOR DATES SSA957 InfoPath Introduction 2 CALL FOR DATES SSA958 InfoPath Advanced 2 CALL FOR DATES SureSkills offer all the Microsoft Applications courses in 2003/2007 and 2010 versions- Please call 01-2402222 SureSkills offer a full range of Microsoft Office Specialist and Microsoft Business Certification for Exam Preparation- Please call 01-2402222 Microsoft Project SSA824 Microsoft Project 2010 Introduction 2 16 13 10 SSA825 Microsoft Project 2010 Advanced 1 CALL FOR DATES Visio SSA810 Visio Introduction 1 SSA812 Visio Advanced 1 UNIX/LINUX SSO502 UNIX/Linux User Fundamentals 2 CALL FOR DATES SSO503 Unix Advanced 5 CALL FOR DATES Visio Linux

CRYSTAL REPORTS SSO008 Crystal Reports Introduction 2 CALL FOR DATES SSO009 Crystal Reports Advanced 2 CALL FOR DATES DESKTOP PUBLISHING AND CREATIVE DESIGN SSO013 Adobe Acrobat Editor 1 CALL FOR DATES SSO015 Adobe Photoshop Introduction 2 CALL FOR DATES SSO016 Adobe Acrobat 2 CALL FOR DATES SSO017 Adobe Illustrator 2 CALL FOR DATES SS0223 Adobe Flash 2 CALL FOR DATES Personal & Professional Effectiveness for the Workplace SSBS002 Presentation Skills & Personal Branding 2 22 26 24 28 SSBS004 Achieving Assertiveness 1 28 25 23 27 18 SSBS044 FETAC Level 6 - Finance for Non Financial Managers 2 23 30 27 SSBS050 FETAC Level 5 - Digital Marketing Diplioma 12 21 26 24 SSBS054 High Impact Leadership 2 11 23 SSBS080 FETAC Level 6 - Train The Trainer 4 14 18 23 13 SSBS096 FETAC Level 6 - Consultative Selling 2 24 6 17 15 6 Personal & Professional Effectiveness for the Workplace SSBS001 Effective Communication Skills 1 CALL FOR DATES SSBS003 Time Management 1 SSBS005 Managing Meetings & Minute Taking 1 CALL FOR DATES SSBS006 Working Successfully within Teams 1 CALL FOR DATES SSBS007 Business Writing Skills 1 CALL FOR DATES SSBS008 Introduction to NLP (Nuero Linguistic Programming) 1 CALL FOR DATES SSBS038 Front of Office/Reception Skills 1 CALL FOR DATES SSBS074 Report Writing 1 CALL FOR DATES HR, Training & Recruitment Programmes SSBS011 Diversity & Equality Awareness 1 CALL FOR DATES SSBS012 Recruitment & Selection Skills 1 CALL FOR DATES SSBS013 Interview Skills for Interviewers 1 CALL FOR DATES SSBS014 Training Needs Analysis 1 CALL FOR DATES SSBS016 Return on Investment on Training (ROI) 1 CALL FOR DATES SSBS015 Train The Trainer (TTT) 2 CALL FOR DATES Leadership & Management Programmes SSBS020 Performance Management & Staff Appraisals 2 SSBS021 Coaching Skills For Managers 1 CALL FOR DATES SSBS022 Leading & Motivating Teams 1 CALL FOR DATES SSBS023 Emotional Intelligence (EI) 1 CALL FOR DATES SSBS025 Managing People Effectively 1 CALL FOR DATES SSBS026 Mentoring & Business Coaching For Success 2 CALL FOR DATES SSBS027 Managing Change Successfully 2 CALL FOR DATES Sales & Marketing Programmes SSBS030 Pipeline & Prospect Management 1 CALL FOR DATES SSBS031 Sales Management 1 SSBS032 Managing & Maximising Your Key Accounts 1 CALL FOR DATES SSBS034 How to Submit that Winning Tender 1 CALL FOR DATES SSBS035 Effective Customer Care as A Winning Strategy 1 CALL FOR DATES SSBS036 Cold Calling & Appointment Making 1 CALL FOR DATES SSBS037 Influencing & Negotiation Skills 1 SSBS039 Telephone Techniques for Successful Selling 1 CALL FOR DATES Finance & Financial Awareness Training Programmes SSBS040 Managing Cashflow 1 CALL FOR DATES SSBS041 Understanding P&L & Balance Sheets 1 CALL FOR DATES SSBS042 Creating & Managing Budgets 1 CALL FOR DATES SSBS043 Sales & Financial Forecasting 1 CALL FOR DATES Online & Digital Marketing Programmes SSBS050 Online & Digital Marketing Programme (12 Week Evening Course) 21 26 24 SSBS051 Online & Digital Marketing Programme (1 Week Bootcamp) 12 CALL FOR DATES SSBS052 Introduction to SEO (Search Engine Optimisation) 1 CALL FOR DATES SSBS053 Pay Per Click Campaigns (PPC) 1 CALL FOR DATES SSBS054 Introduction to Google Analytics 1 CALL FOR DATES SSBS055 Google Ad words & Google Ad Sense 1 CALL FOR DATES SSBS058 Social Media for Business 1 CALL FOR DATES Outplacement & Career Management Services SSBS060 Coming to Terms with Redundancy 1 CALL FOR DATES SSBS061 Setting Goals & Achieving them 1 CALL FOR DATES SSBS062 Writing & Preparing Your CV 1 CALL FOR DATES SSBS063 Job Analysis & Career Development 1 CALL FOR DATES SSBS064 Interview Skills & Preparing for Job Offers 1 CALL FOR DATES SSBS065 Online Physcometric Testing 1 CALL FOR DATES Environmental, Health & Safety Training Programmes SSBS090 Manual Handling 0.5 CALL FOR DATES SSBS091 HACCP Training 0.5 CALL FOR DATES

SureSkills your end to end learning services partner SureSkills is a rapidly growing multi-national Learning Services and Consulting Services company. Offering a wide range of Technical Training, Service Management, Project Management, Business Skills and Digital Marketing Training. Our Learning Services division delivers over 40,000 days of training each year, covering a wide variety of topics servicing all levels of business, from SMB through to Enterprise and Government We are fully accredited and have the People, Process and Technology to work with you and your team to become a trusted Learning and Development advisor. Our specialized practitioners provide post course support to ensure your continued learning development and enhancing return on your investment. Make SureSkills your end to end learning services partner. Public or Private, Scheduled or Tailored Flexible Training Microsoft Office Microsoft Server Technologies VMware CommVault PRINCE2 & PMP ITIL Service Management Cisco Business Analysis Online & Digital Marketing Sales & Marketing Leadership & Management Why choose SureSkills as your strategic training partner? Internationally recognized Qualifications & Certifications Experienced practitioner lecturers with real world experience SureSkills is steeped in Learning & Development Excellent facilities with the latest equipment Delivering on quality with ITIL and FETAC governance Post course support giving real world advantage Exam pass specialists a proven track record of achievement Beyond the syllabus we can tailor courses and can travel to your company Continuous Development of the SureSkills team Training Rooms Now Available We have dedicated Conference/ Meeting/Training rooms that are available for private hire. We provide the following: City centre location Receptionist meet & greet Training rooms can accommodate up to ten delegates All equipment provided, including PC s, Overhead Projectors, Flat Screen Monitors, Printers Break out rooms Daily refreshments Lunch SureSkills Ireland, 14 Fitzwilliam Place, Dublin 2, Ireland. Tel: +353 1 240 2262 Fax: +353 1 240 2233 Email: info@sureskills.com Web: www.sureskills.com N.Ire. & UK. Austin TX. Amsterdam NL. Sydney AU. Shanghai CN.