your rewards handbook it s the little things that count.

your rewards handbook it s the little things that count.

what s inside. 01 Foreword 02 Holidays 03 Salary Saver Pension Scheme 04 Share Incentive Plan (SIP) 07 Save As You Earn (SAYE) Scheme 07 Bonus and other incentives 08 Childcare vouchers 09 Cycle to work 10 Life cover 11 Private medical cover 11 Healthcare cash plan 12 Stars 12 Mitie s Got Talent 14 Mideals 15 Dell discount 16 Vodafone Employee Advantage scheme 16 Vauxhall Partners Programme Remember: you can get copies of any of our policies from Minet and Milife, or by contacting your line manager or HR representative. We wish you all the very best for your career with Mitie.

a job well done... We think it s really important to reward you for a job well done. That s why we offer a range of benefits. In the following pages, you ll find details of all the benefits that we offer across Mitie, up and down the country. The information in this booklet may not be relevant to everyone, but your contract of employment will confirm which formal benefits you are entitled to, for example the number of days holiday you may take each year. In some cases, your entitlement to such benefits may only be triggered once you have passed your probationary period, but your contract will confirm this too. In addition to the formal benefits, we also provide many extra rewards to enhance your wellbeing and enjoyment at work, such as our Stars recognition scheme and our health awareness days. We hope you ll agree that Mitie offers a great range of employee benefits. When we say we re all about our people, we really mean it. Alison Clarke People and Transformation Director your rewards handbook 1

sun, sea and surf! Holidays We understand that holiday is really important to you. We offer holiday entitlements ranging from 5.6 weeks to 6.6 weeks holiday per year. This works out as between 28 days and 33 days holiday per year, including statutory holidays, for an employee who works five days per week. Of course, part time employees are entitled to a pro-rated holiday entitlement according to the hours they work each week. Some of you may have a rising entitlement based on the length of time you have worked for Mitie. If in doubt, your terms and conditions or your line manager will confirm your holiday entitlement for you. we know holiday is important to you. There are some important things you need to know about booking and taking your holidays, so please refer to the Time off work section in your employee handbook for all the details. 2 your rewards handbook

make hay while the sun shines... Salary Saver Pension Scheme Saving for your retirement is really crucial. That s why we operate an occupational pension scheme for you. Mitie s Salary Saver Pension Scheme enables you to save money each month while you re working, which you will then be able to enjoy during your retirement. The scheme is operated on a salary sacrifice basis, which means that you effectively give up the right to part of your salary and instead Mitie pays an additional pension contribution corresponding to the amount of salary you have given up. The effect of this is that you will not pay any National Insurance contributions on the part of your salary you have given up, making you a saving! Don t worry though; your notional salary (the salary you would receive if you were not in any salary sacrifice schemes) will be used for other purposes such as calculating any pay increases. Workplace pensions Under current legislation, the company may be required to automatically enrol you into a pension scheme which meets certain statutory requirements and to which both you and the company make contributions. The automatic pension enrolment scheme that Mitie operates is called the People s Pension, which is a retirement benefits scheme. If you are eligible to join the scheme, Mitie is entitled to deduct from your pay any pension contributions due from you in connection with your membership of this pension scheme and will pay these deductions to the scheme on your behalf in accordance with the rules of the scheme. You can opt out of the scheme if you want via www.thepeoplespension.co.uk With the Mitie scheme you can control how your pension fund is managed. It offers lifestyle choices depending on the level of risk you wish to take. If you are far from retirement, you may prefer to take a higher risk strategy to try to enhance your funds, or if you are close to retirement you will probably prefer to take a low risk approach so that you maintain your fund levels. You are able to change your lifestyle options whenever you like. Contact your HR representative or consult Minet or Milife for more information. your rewards handbook 3

it s good to share. Share Incentive Plan (SIP) We all know we need to save and invest for the future, but putting money aside regularly can be a big challenge. The SIP is an all-employee share plan that gives you a chance to buy Mitie shares at a discount. The main advantage of buying Mitie shares through the SIP is that you don t have to pay income tax or National Insurance contributions on the part of your pay you decide to invest through the plan. you become a Mitie shareholder. What is also great is that you can join the scheme at any time during the year! So how does the scheme work? You choose a regular amount to invest and buy Mitie shares each month it can be any amount between 10 and 150 For every ten Mitie shares you buy we give you an extra one free as an added bonus You will not be charged Capital Gains Tax if your SIP investment increases in value over time You become a Mitie shareholder So why is the SIP so special? The SIP is only available to Mitie people and gives you a big advantage over regular investors. If you wanted to buy Mitie shares on the open market, you would have to pay tax on the part of your salary you wanted to invest. You would also need to use a share dealing service, which would probably charge fees and commissions. What s more, any gain in value would be subject to Capital Gains Tax when you sold them. So it s fair to say the SIP offers you a much better deal. But remember, good investment planning means a long-term commitment, and you ll need to hold your shares in the plan for at least five years to get all these benefits. After that, you can do what you like with your shares or even keep them sheltered from tax in the plan for as long as you are a Mitie employee. This sounds good. I want to join! The plan is managed for us by Capita so please contact them directly to join the plan or make changes to your monthly investments, or for any additional support. You can contact them either on +44 (0) 871 664 0542 or by emailing mitiesip@capita.co.uk. You can also find more information and guidance on the SIP at www.getyourshare.mitie.com References T: +44 (0) 871 664 0542 E: mitiesip@capita.co.uk getyourshare.mitie.com 4 your rewards handbook

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saving for a rainy day. Save As You Earn (SAYE) Scheme Mitie s SAYE Scheme is a savings-based scheme which enables you to purchase shares in Mitie Group plc. That way you can own a little bit of the company you work for. But it s not the only benefit of joining the scheme. It s also an easy and safe way to save money regularly. More importantly, it gives you the option to use these savings to buy Mitie shares at a special discount. There s no risk to your savings, plus you get the chance to cash in if the share price rises. So, how does it work? If you have sufficient service on the annual entry date, you will be invited to join the scheme. To do this you ll need to decide how much you can afford to pay into the scheme each month over the next three years. You can save from as little as 5 up to 500 a month. There s no need to worry about your savings with the SAYE Scheme either, as they are held safely in a Capita savings account which is unique to you, for the duration of the scheme. That means nobody else can access the money you have saved, not even Mitie. Now here s the good bit: you get to buy the shares at the fixed scheme price that is the price they were when you started your savings, plus a discount. Hopefully the share price will have risen over the course of the SAYE Scheme and therefore the shares will be worth more than it will cost you to buy them. You can sell them any time you wish, but you may prefer to hold onto your little piece of Mitie for a bit longer. If you retire or are made redundant while you are saving, Capita will write to you with details of your choices. As a guide, you will be able to take your savings and interest (if offered) and buy the shares within six months of your leaving date. If you resign or are dismissed you will not be able to buy the shares. You can continue saving or you can take your savings and whatever interest you are due. If this happens to you, Capita will write to you and set out your choices. This sounds good. How do I join? You can join the scheme only during the invitation period. Please check Minet or speak to your HR representative to find out when the next invitation window will open. And remember, this scheme is offered in addition to the Share Incentive Plan (SIP) you can join both, if you like. References SAYE Scheme T: +44 (0) 871 664 0542 E: mitiesaye@capita.co.uk mitie-shares.com Bonus and other incentives We think it s really important to incentivise people for their continued commitment to Mitie. That s why, at some point in your career with Mitie, you may be entitled to a bonus or other incentive such as Executive Share Options or Long Term Incentive Plans (we call these LTIPs). All of these schemes are based on agreed objectives and are designed to reward exceptional performance. If you are offered any of these reward schemes during your career, we will give you full details of how the schemes work and how they will be applied to you at that time. your rewards handbook 7

as easy as a,b,c... Childcare vouchers We are aware that many of our people are parents who need affordable, reliable childcare while they are at work. We know how expensive childcare can sometimes be. That s why we offer our people the opportunity to purchase childcare vouchers through salary sacrifice. So how does it work? If you are using registered or approved childcare, you can choose to claim part of your salary in childcare vouchers to pay for it. They are tax and National Insurance (NI) free so this means that you get extra value from your pay each month. The exact amount you can save depends on how much you earn and how much tax and NI you currently pay however, it may be possible for you to save up to 1,000 a year. Not sure if this is for you? Then you should also know that: the savings you can make are per person. If you have a wife, husband or partner who also works for an employer that operates a scheme, you could double your household savings; and you can use childcare vouchers to pay for the care of children up to the age of 15 or 16 if they are disabled, including: home-based care such as childminders, nannies and au pairs; If you want to find out more about the scheme and how to register, go to the Employee Benefits section on Minet or Milife or ask your HR representative for more information. You can also find out more details on the website of our provider, Edenred, at www.childcarevouchers.co.uk/ Parents/Pages/default.aspx or by calling their Helpdesk on +44 (0) 800 247 1233. References Edenred T: +44 (0) 800 247 1233 pre-school care such as nursery schools, play schools and crèches; and care for older children such as out of school clubs (breakfast clubs, after-school clubs, boarding) and holiday clubs. 8 your rewards handbook

pedal power! Cycle to work Switching to a two-wheeled commute can help you do your bit for the environment and your health; and your wallet will be glad you made the choice to leave the car at home too. The Mitie cycle to work scheme allows you to hire a bike (interest free) from Mitie while making attractive tax and National Insurance savings over a 12-month hire period. This ensures you don t have to spend a fortune on a bike to enjoy the benefits of cycling to work, and you get to spread the costs over a year. At the end of the year, you get the opportunity to take ownership of the bike. We ve partnered with Cyclescheme to offer you access to the largest selection of bike brands in the UK! Over 1,850 independent stores are part of the Cyclescheme network, providing countless different bike makes, models and accessories to help you choose the bike that is right for you. You can check out the independent stores near you at www.cyclescheme.co.uk/partners You ll also get access to expert advice and knowledge from independent bike shops that live and breathe cycling. So you can feel confident that the bike you choose will suit your needs perfectly. Interested? You can find out more on Minet or at www.cyclescheme.co.uk/mitie Would you like to join? You can only join the scheme during the open period so check Minet or Milife for the date of the next enrolment window. If you have no internet access, please speak to your line manager. References T: +44 (0) 844 879 5101 E: info@cyclescheme.co.uk cyclescheme.co.uk/mitie over 1,850 independent stores are part of the Cyclescheme network. your rewards handbook 9

a helping hand. Employee helpline We know that sometimes our people have concerns about issues outside of work such as debt, family conflict or legal issues. We would encourage you to speak to someone about any issues you may be experiencing without delay. You may wish to speak confidentially to your line manager or HR representative. Alternatively, you can contact our employee helpline on +44 (0) 800 1116 387 for confidential and expert advice in many areas including legal, financial, consumer and employment difficulties. References Employee helpline T: +44 (0) 800 1116 387 minet/functions/hr/pages/ Employee%20Helpline.aspx Life cover In some cases, Mitie provides life cover as a lump sum benefit in the event of death. The lump sum is payable to a beneficiary of your choice or can be divided between multiple beneficiaries if preferred. As such, it is really important that you complete, and keep up to date, your expression of wish form so that we always know who your beneficiaries are. The form is available on Minet and Milife, but you can ask your line manager to provide you with a copy if you don t have internet access. To check if you are eligible for this benefit, please refer to your contract of employment or speak to your line manager. If you need any additional information, please email group.pensions@mitie.com 10 your rewards handbook

Private medical cover We may also offer you private medical cover. This cover gives you the opportunity to seek private healthcare treatment for pre-approved conditions, speeding up the treatment received and getting you back up and running sooner. The cover provided is on a single cover basis but because we know that many of you will want the same care for your families, you can add your spouse, partner or family at an additional cost. If you would like to join the scheme, please contact your HR representative. As well as rapid healthcare treatment, our private medical cover scheme also provides members with a free Health at Hand helpline, available 24 hours a day, 365 days a year. Health at Hand offers confidential telephone support from a team of qualified and experienced health professionals from nurses to pharmacists and midwives. You can use this helpline to discuss any issues or questions you have over mental or physical medical conditions. Or alternatively visit the members extranet page. The helpline will provide you with information on a variety of illnesses, treatments and medications, helping to put your mind at rest. Healthcare cash plan All employees are able to join our healthcare cash plan. The cash plan is designed to assist with the associated costs of visiting the dentist, the optician or seeing a consultant or therapist. There are two plans to choose from: Regular Cover and Regular Cover with Surgery Choices. For a set monthly fee, both plans provide cover for dental appointments, visits to the hygienist, eye tests, optician fees, lenses and frames, medical consultations, therapy treatments and MRI, CT and PET scanning facilities *. The surgery plan also includes fixed price treatment for many non-urgent surgical procedures *. With our healthcare cash plan, there is no excess to pay and claiming is simple. Full details are available on the Mideals website (www.mideals.co.uk) or through the mideals helpdesk on +44 (0) 845 299 0908. References Private medical cover T: +44 (0) 800 003 004 axappphealthcare.co.uk/mitie Healthcare cash plan T: +44 (0) 845 299 0908 mideals.co.uk * Subject to terms and conditions. a free Health at Hand helpline, available 24 hours a day, 365 days a year. your rewards handbook 11

we re all winners! Stars We think it s really important to say thank you to our people for doing a great job. Stars is part of the reward package it s our employee recognition scheme. You can nominate an individual or a team of Mitie people for anything that makes a real difference to you, a colleague or a customer. It could be for showing lots of initiative and fresh thinking, bags of passion and commitment, or for demonstrating a willingness to always go the extra mile in their daily job. Your nomination could make a real difference too. The overall winner takes home a dream prize of their choice worth up to 15,000. Mitie s Got Talent Think you ve got what it takes in the talent stakes? Well, now you ve got the golden opportunity to showcase your skills in our annual talent competition. Whether you re an Elvis impersonator, the next One Direction or a one-man band, we d love to see you. Each year, we invite employees to take part in Mitie s Got Talent. After surviving online judging, the finalists perform at Mitie s senior management conference and compete to win a prize that is personal to them. How to nominate? Nominating one of our people for a Stars award couldn t be easier. Simply login to mitiestars.com and submit your nomination. Alternatively, give us a call on +44 (0) 845 408 4065. It s that simple. 12 your rewards handbook

we re all winners! Stars winners of 2014 your rewards handbook 13

it s a great deal. Mideals Mideals is the employee discounts portal that allows you to make great savings at your favourite stores. You can access specially arranged discounts and savings at all your favourite high street retailers such as Sainsbury s, Debenhams, B&Q, Boots, M&S, Argos, Lastminute.com and many more. These are available either online or in-store, and the majority of discounts are on top of sale prices and existing promotions so they are a genuinely unbeatable deal! We have arranged discounts at over 1,200 retailers for the things you need, like everyday shopping or arranging your home and car insurance, and the things you want, like one-off treats. Whether you are shopping for your groceries, buying a new TV or booking a holiday, Mideals will always save you money. To take advantage of the fantastic offers available, simply go to www.mideals.co.uk Alternatively you can contact the helpdesk on +44 (0) 845 299 0908 where an advisor will talk you through the offers and benefits available. It couldn t be easier! Registration is free and easy; all you need is a unique identifier such as your National Insurance number or employee number, which can be found on your payslip. So don t miss out on a bargain register for Mideals today! Make the most of Mideals Reloadable cards Many stores have reloadable cards that you can easily top up online or over the phone, each time saving up to 10%. You can get 10% off when you place an order or top up your card, so if you request 100 you ll pay just 90! Cashback It s a great way to save. When you shop online at www.mideals.co.uk, Mideals rewards you by paying back a percentage of your spend, ie if you sign up for a Vodafone contract you get 90 cashback. Supermarket You can slice 5% off your shopping bill at ASDA, Sainsbury s and M&S and a whopping 7.5% at Iceland! Vouchers We buy vouchers in bulk so you pay less for them. If you order 100 of vouchers you will pay just 92.50 and there are over 70 well known high street retailers such as Iceland, ASDA, Argos, Sainsbury s, Boots, M&S and many more. These vouchers are posted free of charge to your home address the next working day. Go to www.mideals.co.uk or call the helpdesk on +44 (0) 845 299 4181 to take advantage of these offers! References Mideals T: +44 (0) 845 299 0908 mideals.co.uk 14 your rewards handbook

Dell discount You can make great savings at Dell whatever product you wish to buy you can get an extra 10% off (subject to availability). This employee purchase programme offers you the opportunity to purchase Dell consumer products at highly discounted prices. For more information you can call +44 (0) 844 444 5683 or click on www.dell.co.uk/epp References Dell discount T: +44 (0) 844 444 5683 dell.co.uk/epp you can slice 5% off your shopping bill at ASDA, Sainsbury s and M&S and a whopping 7.5% at Iceland! your rewards handbook 15

howdy partner. Vodafone Employee Advantage scheme We have teamed up with Vodafone to offer access to the Employee Advantage programme to all our employees. The great deals are available for you and your friends and family with the additional bonus of up to 20% discount on the line rental. To find out more Simply go to www.vodafone.co.uk/vodafoneuk/forms/employee-advantage/index.htm Vauxhall Partners Programme With Mitie, you can also get the best deal on Vauxhall. For the best Vauxhall Lookers promotion simply go to www.mideals.co.uk and click on the Mitie benefits tab. If you wish to see the full range of deals with Vauxhall Associate Partners then please visit www.partnersprogramme.co.uk using your login details or go down to your nearest Vauxhall retailer. 16 your rewards handbook

We hope you ve found this rewards handbook useful. Remember: you can get copies of any of our policies from Minet and Milife, or by contacting your line manager or HR representative.

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