Compliance Management System Training (CMST) Syllabus Syllabus Compliance Management System Training (CMST) 3 Days_07.2015 Aviation Quality Services
Syllabus Compliance Management System Training (3 Days) 1 Day 1... 3 1.1 Module 1: Compliance Management System - Introduction... 3 1.2 Module 2: Terminology... 3 1.3 Module 3: Quality Management Principles... 4 1.4 Module 4: Roles / Responsibilities in a CMS... 4 2 Day 2... 5 2.1 Module 5a: EASA OPS Requirements (optional)... 5 2.2 Module 5b: IOSA Introduction (optional)... 5 2.3 Module 6: Law (1)... 6 2.4 Module 7: Kaizen... 6 2.5 Module 8: Process Approach and Methodology... 7 3 Day 3... 8 3.1 Module 9: Management System Working Elements... 8 3.2 Module 10: Evaluation & Continuous Improvement... 8 3.3 Module 11: How much may Quality cost?... 9 3.4 Module 12: Compliance Monitoring... 9 CMST Version 07.2015 Page 1 / 9
Objectives Objective 1: Get familiar with the different terms and definitions... 3 Objective 2: Understand the different terms in regards to Compliance Management... 3 Objective 3: Understand the Quality Management Principles... 4 Objective 4: Get familiar with the Components of a Quality System... 4 Objective 5: Understand who are the main actors within the Compliance Management System... 4 Objective 6: Understand EASA OPS requirements for the Compliance Monitoring System... 5 Objective 5: Be familiar with the IOSA documentation system and practices... 5 Objective 8: Get familiar with the different fields of law... 6 Objective 9: Understand the Corporate Responsibility and Authority... 6 Objective 10: Become familiar with the Kaizen philosophy... 6 Objective 11: Understand the process oriented approach... 7 Objective 12: Get to know the different types of processes... 7 Objective 13: Understand the different forms of policies.... 8 Objective 14: Get familiar with the basic idea of controlled processes... 8 Objective 15: Differentiate the elements of quality and safety management... 8 Objective 16: Understand the costs caused by quality and a lack thereof... 9 Objective 17: Learn which standards are applicable in aviation... 9 Objective 18: Gain a deep knowledge for a compliance monitoring... 9 Objective 19: Get familiar with the different audit types and the principles of auditing... 9 CMST Version 07.2015 Page 2 / 9
1 Day 1 1.1 Module 1: Compliance Management System - Introduction Objective 1: Get familiar with the different terms and definitions 1. Definition of Management System 2. Integrated Management System Definition Relations among IMS elements 3. Compliance Management System Definition Systematic and Independent Comparison Compliance Levels 1.2 Module 2: Terminology Objective 2: Understand the different terms in regards to Compliance Management 1. Management / Leadership 2. Accountability / Responsibility / Authority / Delegation Differences Definitions Relationship 3. Policy / Program / Process / Procedure 4. Compliance / Conformity CMST Version 07.2015 Page 3 / 9
1.3 Module 3: Quality Management Principles Objective 3: Understand the Quality Management Principles Objective 4: Get familiar with the Components of a Quality System 1. Definitions Quality Quality Management 2. History of Quality Management Key individuals Kaizen principles QM stages 3. Principles of Quality Management 8 principles according to ISO 9000 4. Components of a Quality System Quality Statements Documentation Quality Assurance Programme(s) Reviews / Improvement Programmes Management Commitments 5. Documentation Controlled vs. uncontrolled 1.4 Module 4: Roles / Responsibilities in a CMS Objective 5: Understand who are the main actors within the Compliance Management System 1. Roles and responsibilities in a CMS Roles & Responsibilities Senior Management/MD/CEO Departmental Managers Process Owners Staff Quality Manager Quality Assurance Manager Auditors CMST Version 07.2015 Page 4 / 9
2 Day 2 2.1 Module 5a: EASA OPS Requirements (optional) Objective 6: Understand EASA OPS requirements for the Compliance Monitoring System 1. Applicability/General: Applicability Subparts Laws & regulations Language Quality System Accident prevention 2. Compliance Monitoring System AMC1 ORO.GEN.200(a)(6) 3. Organizational Structure ORO.AOC.135 Management / Postholder 4. Responsibilities/Competence Group Exercise Management Responsibilities Accountable Manager Organizational Chart Post-holder competence 2.2 Module 5b: IOSA Introduction (optional) Objectives Contents of Module Practical Training/Discussion Objective 7: Be familiar with the IOSA documentation system and practices 1. Introduction to IOSA IOSA documentation system IOSA standards manual Audit scope IOSA programme Manual IOSA Audit Handbook IOSA Standards IOSA Recommended Practices CMST Version 07.2015 Page 5 / 9
ISARP s IOSA Terminology/Definitions Findings and Observations 2.3 Module 6: Law (1) Objective 8: Get familiar with the different fields of law 1. Fields of Law Civil Penal Public Objective 9: Understand the Corporate Responsibility and Authority 2. Penal Law (inclusive criminal offences) 3. Public Law 4. Responsibility & Authority EASA OPS OR.GEN210 Corporate Responsibility Delegation of Duties EASA OPS OR.GEN.200 (a)(3) Exercise: Create a process for the delegation of duties for your position 2.4 Module 7: Kaizen Objective 10: Become familiar with the Kaizen philosophy 1. Definitions Core process Effectiveness against Efficiency Benchmarking 2. The Kaizen Philosophy Kaizen PDCA Cyrcle The 7 Mudas Gemba Resistance against Changes 3. Kaizen examples Kaizen in Aviation 4. System design CMST Version 07.2015 Page 6 / 9
2.5 Module 8: Process Approach and Methodology Objectives Contents of Module Practical Training/Discussion Objective 11: Understand the process oriented approach Objective 12: Get to know the different types of processes Process oriented approach ISO 9000 Why process management? Definition of process Who is the customer? Differentiation of achievement identification of process types Control of a process Why process key figures? Key performance indicator (KPI) system Service Level Agreements (SLA) Group workshop: Develop a process of how to build paper aeroplanes CMST Version 07.2015 Page 7 / 9
3 Day 3 3.1 Module 9: Management System Working Elements Objective 13: Understand the different forms of policies. Objective 14: Get familiar with the basic idea of controlled processes 1. Policy Forms of policies Quality policy 2. Processes Basic idea of controlled processes Norms & Customer Satisfaction Product & Service Customer & Supplier Conscious Process Management Documentation Structure 3. Procedures 4. Documentation & Records 3.2 Module 10: Evaluation & Continuous Improvement Objectives Contents of Module Practical Training/Discussion Objective 15: Differentiate the elements of quality and safety management 1. Setting Objectives Policies Vision Measuring the output 2. Quality & Safety Assurance Business risk versus safety risk Key & Safety Performance Indicators (KPI & SPI) 3. Quality & Safety Committee Kaizen and Quality Circles Safety Action Groups CMST Version 07.2015 Page 8 / 9
4. Management Reviews & Revising Objectives Safety Review Board Examples and Agenda Exercise: Develop 5 objectives in relation to safety and quality 3.3 Module 11: How much may Quality cost? Objective 16: Understand the costs caused by quality and a lack thereof Objective 17: Learn which standards are applicable in aviation 1. Internal-External Customer Categories of customers Internal customers Customer management 2. Establish Standards & Quality Safety Standards Standards vs. Quality 3. How can Quality (or a lack of ) generate costs? Conformance costs Non-conformance costs Internal and external failure costs Prevention and appraisal costs Chain of events The power of the image Group discussion on the difference between standard and quality Video regarding the power image: United breaks guitars 3.4 Module 12: Compliance Monitoring Objectives Contents of Module Practical Training/Discussion Objective 18: Gain a deep knowledge for a compliance monitoring Objective 19: Get familiar with the different audit types and the principles of auditing ARO.GEN.200 and 300 Definition of Audit Audit criteria Audit evidence Audit findings Audit conclusion Audit Programme Audit types for compliance Principles of auditing Checklists Exercise: Checklist preparation and process development CMST Version 07.2015 Page 9 / 9