Service Area - ICT Shared Service Name of service head Rob Miller Royal Borough of Kingston Ref: CAS-652682-V8S1S1 - FOI Request Enquiries to: ICT Shared Service 16 th June 2015 request-269371-73af8cb4@whatdotheyknow.com Dear Mr Lawson, Guildhall Kingston upon Thames Surrey KT1 1EU : 020 8547 5000 Website: www.kingston.gov.uk Re: Request for information under the Freedom of Information Act 2000 Your request for information under the Freedom of Information Act 2000 has now been considered and the information requested enclosed. Content filtering services are provided to Sutton and Kingston libraries, by the Shared ICT Service which is a shared service for the Royal Borough of Kingston and the London Borough of Sutton. The answers given here are from April 2013 when the Shared Service came into being. Data from prior to this date is not available. The FOI is summarised below with its associated responses: I would like to submit the below FOI request: Q1. Do you employ the use of content filtering software on the PCs based in your libraries which are connected to the internet and intended for use by the users of your library? A1. Yes. Q2. Provide the name and annual cost of the content filtering software. A2. There are two forms of URL content filtering used throughout Kingston libraries: Cisco Cloud Security - ScanSafe CheckPoint Firewall URL Filtering
Both of these services are provided as part of two corporate contracts that cover content filtering for all of the Royal Borough of Kingston upon Thames and the London Borough of Sutton. It is not possible to split out the costs of providing this software just for public access in libraries. Q3. Provide a full list of the categories of websites blocked (e.g. pornography, gambling, phishing etc. ). If these differ according to the user profile accessing the PC (e.g. child, student, adult, staff etc.) please provide a full list of categories of websites blocked for each user profile. A3. The Current set of Categories that are blocked for the Libraries are as follows. when using the General Access filter. Adult Dating Extreme Filter Avoidance Freeware and Shareware Software Updates Gambling Hacking Hate Speech Illegal Activities Illegal Downloads Web Page Translation Illegal Drugs Non-sexual Nudity Parked Domains Peer File Transfer Pornography Q4. Confirm whether you also block specific URLs in addition to categories, and provide a complete list of these URLs. A4. The blacklist policy blocks the following URL domains. 100dayloans.co.uk 1hourborrow.com 1ststop.co.uk 247cashline.com 247moneybox.com accessfastmoney.co.uk achievecredit.co.uk amigoloans.co.uk beeloans.co.uk bongaloans.com carcashpoint.com cash365.com cash4unow.co.uk cashbob.co.uk cashcafe.com cashcownow.co cashlady.co.uk cashloans.cashconverters.co.uk cashub.co.uk cashwindow.co.uk chequecentre.co.uk clear-account.com communitypayday.com cuok.co.uk earlypayday.co.uk easyfinanceclub.com easylogbookloans.tv epicloans.co.uk ferratum.co.uk gissacar.com heartfinance.co.uk hermesps.co.uk kwikcash.co.uk kwikpayday.co.uk landaloan.co.uk lendingstream.co.uk liquidloans.co.uk microlend.co.uk minicredit.co.uk paydaybank.co.uk paydayengine.co.uk paydayexpress.co.uk paydaypedro.co.uk paydaypig.co paydaytopup.com paydayuk.co.uk peachy.co.uk poundstopocket.co.uk purepaydayloans.co.uk purplepayday.com quick-cash-logbook-loans.co.uk quickquid.co.uk quid.co.uk quid24.com quiddi.com reddiesdirect.co.uk redwallet.com remedyloans.co.uk safeloans.co.uk sherlockloans.com speed-e-loans.com squaremoney.com sunny.co.uk swiftmoney.org swiftsterling.co.uk thequickloanshopltd.co.uk ukpaydaytoday.co.uk varooma.com vivus.co.uk wepayanyday.com wizzcash.com wonga.com www.100dayloans.co.uk www.1monthloan.co.uk www.1ststop.co.uk www.247moneybox.com www.accessfastmoney.co.uk www.amigoloans.co.uk www.carcashpoint.com www.cashbob.co.uk www.cashcafe.com www.cashcat.co.uk www.cashgenieloans.co.uk www.cashlady.co.uk www.cfolending.com www.dateddl.ru www.daterrk.ru www.doshexpress.com www.earlypayday.co.uk www.easyfinanceclub.com www.easylogbookloans.tv www.everyday-loans.co.uk www.fancyapayday.co.uk www.fastquid.com www.ferratum.co.uk www.flmquick.co.uk www.fluid.co.uk www.granitecard.co.uk www.greenwoodpersonalcredit.com www.guarantorloansonline.co.uk www.horizonfinance.co.uk www.instantloansdirect.com www.kdsfinance.co.uk www.kwikcash.co.uk www.ladderloans.co.uk www.lendingstream.co.uk www.lenduk.com www.liquidadvance.com www.loan-options.net www.loans2go.co.uk www.loansathome4u.co.uk www.loansplusmore.co.uk www.logbookloans.co.uk www.luma.co.uk www.microlend.co.uk www.minicredit.co.uk www.mobilequid.com www.paydaybank.co.uk www.paydaybox.co.uk www.paydaydirect.co.uk www.paydayexpress.co.uk www.paydayfirst.co.uk www.paydaykong.com www.paydaypig.co www.paydayuk.co.uk www.peachy.co.uk www.piggy-bank.co.uk www.pounds2day.co.uk www.poundstopocket.co.uk www.prioritymoneyclub.com www.providentpersonalcredit.com www.purplepayday.com www.quickquid.co.uk www.quid.co.uk www.quid24.com www.reddiesdirect.co.uk www.safeloans.co.uk www.shopacheck.co.uk www.shoutcreditcard.co.uk www.speed-e-loans.com www.speedycash.com www.speedydosh.com www.squaremoney.com www.sunny.co.uk www.swiftsterling.co.uk www.thefinancefacility.com www.thequickcashclub.com www.thequickloanshopltd.co.uk www.toothfairyfinance.com www.txt2payday.co.uk www.txtloan.co.uk www.ukloanstore.co.uk www.ukpaydaytoday.co.uk www.umbrellaloans.co.uk www.unclebuck.tv www.v5loans.co.uk
mobilequid.com monkeydosh.com mrlender.com myjar.com mypayday.co.uk nextcredit.co.uk www.aquacard.co.uk www.aspiremoney.co.uk www.auto-money.co.uk www.binagrowupmoney.com www.blackdiamondcreditcards.co.uk www.bongaloans.com www.monkeydosh.com www.morsesclub.com www.mrlender.com www.myjar.com www.mypayday.co.uk www.mypoundstillpayday.co.uk www.wagedayadvance.co.uk www.wizzcash.com www.wonga.com www.zebit.com wwwdoshexpresscompayday.blogspot.co.u k zebit.com Q5. Provide the relevant policy document or written documentation which outlines the procedure a user must follow in instances where they would like to gain access to a website that is blocked. A5. If it is a member of the public requesting access, they would submit their request via the Council s main feedback page. Kingston s can be found here: http://www.kingston.gov.uk/info/200232/contact_us/462/complaints_and_feedback Or make the request directly at the library counter, on one of the customer comments cards. For an internal user, the user in question would raise a call with the service desk. Then the need for the site would then be assessed and a decision would then be reached depending on the nature of the site, as whether to unblock the site for that request. Q6. From January 2013 until the present day, please provide a list of the URLs where users have requested access to despite them being blocked by the content filtering software. A6. There were 24 calls found matching these parameters where available the URLs are given in the answer to question 7. T00106145 - Website blocked T00110161 - https://web.nhs.net - Website not accessible T00126797 - Website access: get onto the IRRV website T00126891 - unable to access web site T00127035 - T00126797 - RE: Website access T00127894 - Web Access T00141993 - Website blocked: www.jesip.org.uk T00158541 - agency hours web site unblock https://prod2.beeline.com T00171304 - blocked website - www.moatschool.org.uk T00216689 - LexisNexis Website access lexisnexis.co.uk and lexisnexis.com/uk/legal T00222088 - http://www.food.gov.uk/news-updates/news/2014/jul/sme-allergen-guidance access denied when user trying to view image on website T00231799 - Can't access website from RBK PC 19/11/2013 06/12/2014 18:02:45 19:03:12 19:03:52 17/01/2014 10:18:01 30/01/2014 19:03:39 12/6/2014 18:02:16 2/5/2014 18:04:02 29/05/2014 18:02:30 12/8/2014 18:02:56 14/08/2014 18:02:40 4/9/2014 18:02:57
T00271245 - Webpage wrongly blocked T00272488 - School website blocked T00282336 - Web Search issues ++Update Manager approval email received++ T00297382 - website for service provider blocked: Access Denied T00345883 - Housing Association Website Blocked T00347174 - Access to Website (error message attached) - blocked by administrator T00348653 - Website being blocked T00356054 - <proxy cut over> Access to website restricted T00377942 - Website blocked - please can it be allowed? http://theinformationcapital.com T00392023 - Blocked website T0060530 - Access to website T0084301 - Accessing a website 18:03:28 18:03:43 29/01/2015 19:01:36 16/02/2015 19:03:39 18/02/2015 19:02:02 17/02/2015 19:01:57 20/02/2015 19:02:16 21/04/2015 18:02:30 9/4/2015 18:02:08 14/05/2015 18:02:00 8/3/2013 20/08/2013 18:01:55 Q7. Of the list provided in 6, please detail which URLs access was granted for and which were denied. A7. The following ten incidents from the list above were not unblocked the remainder were all white listed to provide access. Calls that were not unblocked. T00110161 - https://web.nhs.net - Website not accessible T00126797 - Website access: get onto the IRRV website T00127035 - T00126797 - RE: Website access T00141993 - Website blocked: www.jesip.org.uk T00171304 - blocked website - www.moatschool.org.uk T00222088 - http://www.food.gov.uk/newsupdates/news/2014/jul/sme-allergen-guidance access denied when user trying to view image on website T00231799 - Can't access website from RBK PC T00282336 - Web Search issues ++Update Manager approval email received++ T00348653 - Website being blocked 06/12/2014 18:02:45 - not allowed due to N3 Restrictions. 19:03:12 17/01/2014 10:18:01 12/6/2014 18:02:16 29/05/2014 18:02:30 14/08/2014 18:02:40 4/9/2014 18:02:57 - The Site http://www.pintrest.com/pin/432978951648077865/ was blocked due ot unsavory images on the site. - Site Blocked for General access by N3 restrictions, Individual access was granted via N3 Portal. 29/01/2015 19:01:36 - Site renamed blocked due to content URL not specified. 20/02/2015 19:02:16 - http://opportunitysutton.org T00356054 - <proxy cut over> Access to 21/04/2015 - Site Blocked Due to it being a Parked Domain - URL
website restricted 18:02:30 not specified. Access Granted T00106145 - Website blocked 19/11/2013 - allowed but no URL Specified. T00126891 - unable to access web site 19:03:52 - allowed but no URL Specified. T00127894 - Web Access 30/01/2014 19:03:39 - URL: www.fph.org.uk white listed. Tested OK. T00158541 - agency hours web site unblock 2/5/2014 - URL Allowed https://prod2.beeline.com 18:04:02 T00216689 - LexisNexis Website access 12/8/2014 - URL Allowed lexisnexis.co.uk and lexisnexis.com/uk/legal 18:02:56 T00271245 - Webpage wrongly blocked 18:03:28 - added http://tamilpages.com to white list. T00272488 - School website blocked 18:03:43 T00297382 - website for service provider blocked: 16/02/2015 Access Denied 19:03:39 T00345883 - Housing Association Website 18/02/2015 Blocked 19:02:02 T00347174 - Access to Website (error message 17/02/2015 attached) - blocked by administrator 19:01:57 - added www.orchardhill.ac.uk to scansafe filter tested site now accessable. - Site http://www.crossrpadscaresouththames.org/ Added to the - Site http://www.metropolitan.org.uk Added to the - Site http://www.pasante.com/ Added to the T00377942 - Website blocked - please can it be 9/4/2015 - Site Added to the allowed? http://theinformationcapital.com 18:02:08 T00392023 - Blocked website 14/05/2015 18:02:00 T0060530 - Access to website 8/3/2013 T0084301 - Accessing a website 20/08/2013 18:01:55 - Site http://www.theade.co.uk added to the - site http://www.beddington.net added to the - added http://www.yeahhackney.com/ to web filter white list Further information about the Freedom of Information Act 2000 is available from the Information Commissioner at: Information Commissioner s Office Wycliffe House Water Lane, Wilmslow Cheshire, SK9 5AF Telephone: 01625 545 700 Website: http://www.ico.org.uk/ You can make future requests for information under the Freedom of Information Act 2000 on our website using the following link:
http://www.kingston.gov.uk/info/200278/freedom_of_information/716/form_make_a_freedom_of_i nformation_foi_request Yours sincerely, Jason Sam-Fat ICT Commercial Manager If this letter is not clear, please post it to: FREEPOST RBK BETTER LETTERS or ring 020 8547 5000