Release information Product name Ipswitch WhatsUp Gold Version v12.0 Technical Preview Program RC1 Release date March 2008 About the Technical Preview Program Thank you for participating in our technical preview program. Please use the Technical Preview Program forum to provide defect reports and feature requests. The Technical Preview Program forum is available at http://forums.ipswitch.com/forum52-1.aspx http://forums.ipswitch.com/forum52-1.aspx. About WhatsUp Gold editions These release notes apply to all editions of Ipswitch WhatsUp Gold v12.0. However, some features referenced in these release notes are only available in certain editions. The table below indicates which features are available in each edition. Standard Edition Premium Edition MSP Edition Distributed Edition Application Management Monitor Microsoft Exchange Monitor SQL Server Monitor applications via WMI Monitor Email servers Real-time Monitoring View real-time data about devices in reports Instantly access real-time data via pop-up bubbles Monitor performance data with the Web Performance Monitor View real-time information about tasks running on a device using the Web Task Manager
Distributed Monitoring Monitor devices on networks segmented across multiple geographic locations View report data from multiple remote sites from one central location Note: Any feature not listed in this table is available in all editions of WhatsUp Gold. New in this release New in WhatsUp Gold Standard, Premium, MSP, and Distributed Editions Added support for high capacity SNMP interface counters through the Interface Performance Monitor. Added support for NetSNMP agents for UNIX CPU utilization. Added configurable interface name for SNMP interfaces. Included select Cisco MIBs for use in WhatsUp Gold. Added the SNMP MIB Walker network tool which allows you to browse for SNMP objects on a device. Added the SNMP MIB File Explorer network tool which allows you to browse for SNMP objects in defined MIB files. Added the MIB Manager for the import and validation of MIB files. Improved SNMP API to support enhanced scripting capabilities with the Script Action and Active Script Monitor. Added the Email Monitor with support for encryption and SMTP authentication. Extended Short Message Service (SMS) support for SMS Direct. Implemented drag-and-drop device, group, and map management on the web interface. Changed from MSDE 2000 database to the Microsoft SQL Server 2005 Express database. Added support for Passive Monitors to use device credentials in the Credentials Library. Added the Dashboard application. Added support for Windows Vista. Updated the Web User Interface. Added new licensing technology. New in WhatsUp Gold Premium, MSP, and Distributed Editions Added instant access to real-time data via pop-up bubbles. Added Split Second Graphs that provide real-time graphical data in performance workspace and full reports, the Web Task Manager, and the Web Performance Monitor. Added the Web Performance Monitor network tool. Added the Web Task Manager network tool. Fixed defects and issues WhatsUp v12 TPP RC1 release Resolved issue where SSG does not graph correct value when polled SNMP value is negative. Resolved issue where WhatsUp Gold does not report accurately when monitoring a high traffic interface (64 bit counters). Resolved issue where Active Script does not "sanitize" the %variable before sending it to the script. Resolved issue where upgrade to v12 deletes any user-added SMS providers.
Resolved issue where user was unable to set a counter scale of.1 or less in the Web Performance Monitor using a non-english operating system. Resolved various documentation issues and missing Help links. Resolved issue where adding performance monitor results from Active Discovery causes error. Resolved issue where DlgRemoteGroupPicker.asp was broken from translation change. Resolved issue where 100% value in Task Manager CPU (line) graph does not display line in workspace report graph, only last value in top right. Resolved issue where ipsactive.exe put license file into wrong location in a particular workflow. Resolved issue where ipsactive.exe cached the license file information when an invalid license file used. Resolved Performance Monitor issue: after changing the interface counter to 64bit, WhatsUp Gold prevents user to change the setting back to 32 bit. Resolved Web Task Manager issue: "Hostname and Credentials" dialog. When changed the password, the new password is not loaded to the database. Resolved issue where a user cannot click-zoom full reports using FireFox. Resolved issue where toggling "use an encrypted connection" in the email monitor's advanced dialog has no effect on dependent controls. Resolved Web Task Manager - Interface tab issue: speed change does not take effect immediately for SSG. Resolved issue where SSG Workspace Report "Fixed Scale" values cause script errors if values are over 21 characters. Resolved SQL Error in DlgDevicePicker.asp - Incorrect syntax near the keyword 'DECLARE'. Resolved issue where diagnostic report "SQL Server: Severe Error Log Entries" check fails in SQL 2005. Resolved issue where diagnostic report contains references to "2007" registry key. Resolved Web task manager issue: Processes tab, CPU column, WMI: the CPU total is not 100. Resolved issue where (German OS) "CPU Usage" and "Memory" bar is unable to show data in the Web Task Manager Performance tab. Resolved Web Task Manager issue: same user/different user accesses the same Interface tab from two browsers, the graph will be the same. However, the interface selection is not updated. Resolved Web Task Manager issue: Performance tab, after the speed set to "Pause", the speed changed back to "Normal" and operation failed. Resolved issue where missing graphs were in Web Performance Monitor tool. Resolved issue where attempting to save PerfMon graph with name longer than 100 characters throws SQL error. Resolved issue where where users cannot import translations in IIS7. Resolved issue where removing web user does not remove user's entries in SsgGraph table, update was required to WebUser_DeleteTrigger. Resolved issue where interface traffic greater than 10 Mbps displays in exponential notation on an interface SSG. Resolved issue where Web UI opens an improperly locked "Custom active interfaces" page when an interface, with a name containing a comma, is in the interface list. Resolved issue where silent install fails to produce an.iss file when MakeArc wrapper is present. Resolved issue where DB upgrade failed executing "upgrade_from_120004_to_120005.sql" on specific database. Resolved Passive Monitor uses device credential issue: No warning dialog open when the device has no credential configured. Resolved issue where, in Device Status workspace reports, some of the reports state that the device does not exist. Resolved issue where "SSG Interface" content view displays an error when setting it to use interfaces with special characters such as ".", "\", "/", etc. Resolved Passive Monitor use device credential issue: upgrade from v11.0.3 to v12. The Window's Event Log report returns "HTTP 500 Internal Server Error". Resolved issue where Recurring Report log table reports fails when there is a lot of data in VISTA. Resolved issue where Dashboard is not automatically installed in WhatsUp Gold Premium versions.
Resolved issue where Interface Utilization Device Report "SSG Graph" window shows the error, "500 Fatal Error Win32 error code=-1", when selecting an interface name which contains "%". Resolved issue where STARTTLS-enabled email action or monitor that does not use SMTP AUTH cannot send mail using IMail server. Resolved issue where links to CPU, Memory, Interface Utilization, etc are broken in a remote workspace report. Resolved issue where auto-login can display username and password as plain text in URL. Resolved issue where there is a script error in the MIB Browser tool when there is no SNMP credential in the credential library. Resolved issue where WhatsUp Gold cannot negotiate an implicit SSL connection to IMAP port. Resolved issue where a long OID in the SNMP Console MIB browser crashes the Console Application. Resolved issue where a long OID in Web SNMP MIB browser crashes the Web server. Resolved SNMP COM API issue: the set function does not work for these stypes: u, x, d, n, b. The SNMP set request packet has wrong content. Resolved issue where there was an 'undefined' string seen when saving an email monitor in the web interface with no SMTP or incoming port. Resolved usability issues with the email monitor. Resolved issue where a windows credential displayed in the URI when creating service restart action. Resolved issue where the incoming password displayed in the URI when moving from email monitor's initial dialog to the advanced dialog. Resolved issue where the email monitor did not poll if unable to make connection to SMTP server. Resolved issue where a failed WMI connection does not timeout when gathering SQL counters and causes the console and web interface to hang. Resolved issue where the email monitor failure message needed updates. Resolved issue where the web performance monitor times out frequently when it is set to monitor counters on a WAN device via SNMPv1v2v3. Fixed an issue where a Custom Performance Monitor SSG was looking for device-specific values (which did not exist) in a global SNMP performance monitor. WhatsUp v12 TPP Build 1 release Lengthened the character limit for the Program Arguments field in the New Program Action dialog. The use of counter64 values for performance monitors is now allowed. Resolved an issue of %ActiveMonitor.Payload not functioning when assigned to the Active Script Monitor. Resolved an issue that a match on an SNMP trap will not work with an "=" sign. Resolved an issue which prevented monitor discovery on an existing device via SNMPv3. Resolved an issue in which the Bulk Field Change Passive Monitor Properties does not load the Passive Monitor field for the second and third types correctly. Fixed an instance where a WhatsUp Gold user account could not be deleted because of the WebUserData database column. Created an option to not have the comment information pulled in with link lines on Map View. Resolved an issue that caused the State Summary Report to be absent from WhatsUp Gold after upgrading from 2006 to v11.0.1. Created the ability to discover high capacity interfaces. Included the argument in parenthesis under an active monitor's name in Device Properties on the web interface, as in the console. Fixed an issue that caused the upgrade to hang on the "upgrade_from_103003_to_103004" script, when the upgrade is run on MSDE. Fixed an issue that caused performance reports to break after installing WhatsUp Gold on a non-english operation system. Fixed an issue that caused NT Service active monitors to incorrectly configure on the web interface. Resolved an issue that caused links to full reports in the Custom Performance Monitor - Last Poll (single device) workspace report to return 404 errors. Fixed an issue that caused the web interface to crash when switching a report time period to "week to date."
Fixed the an issue where the exit code does not work in the TCP/IP Active Monitor. Fixed an issue in that when the Interface Utilization Performance Monitor is enabled after a device is added to WhatsUp Gold, and the collection type is set to "specific," an SQL FK constraint error appears when attempting to save changes on the Performance Monitors section of Device Properties. Resolved an issue that prevented the Exchange Monitor's payload from being sent in an Email Action if it was assigned to an Action Policy for the monitor. Fixed an issue that allowed the default "Any" passive monitors to be edited. Wrapped long device notes in the Device Status Report. Added the interface index after the display name to the Configure Interface Data Collection dialog via Device Properties. Fixed an instance of the Map View not refreshing when using Mozilla Firefox. Fixed an issue that caused NetSNMP CPU Utilization to return incorrect CPU utilization information on a Linux machine. Known Issues A Windows command prompt window appears during installation. This window is harmless and will be hidden in the final release. MIB File Explorer tool is missing graphics when viewed using IE 7 with default cache settings. Licenses cannot be completely deactivated. No icon is associated with the Ipsactive licensing application. The Ipsactive licensing application does not produce error when given invalid credentials. When the hardware configuration of a computer changes from what is recorded with the license file, the Ipsactive licensing application displays an error message with unresolved variables. If any users have specified favorite reports in WhatsUp Gold 11.x, the web interface will show SQL errors when creating users or specifying favorite reports after upgrade to WhatsUp Gold v12. If you log out of the main web interface with the Web Performance Monitor open in a separate window, the Web Performance Monitor shows a continuous progress bar and fails to retrieve data. Internet Explorer leaks handles if the Web Performance Monitor, Web Task Manager, or Workspace views that include split second graph report are viewed for an extended period of time. If a Custom Device Performance report that uses WMI is left open for 24 hours or more, an error message appears that states "A web alarms check failed. Please make sure you have a valid internet connection." Email actions created in previous versions of WhatsUp Gold fail is SMTP authentication options are enabled. While searching in the MIB Explorer, an intermittent error that states "An error occurred when doing a SELECT on the WebAlarmLog table" may appear. After this error appears, the performance of the Web interface may be degraded. Dashboard fails to honor limits on its cache, which can cause the drive to fill to 100%. Help icon is missing from the Split Second Graph - Task Manager CPU configuration dialog. Recurring report emails cannot be read by Microsoft Outlook 2007. Outlook 2007 uses a different HTML rendering engine than previous versions of Outlook, and this engine does not support advanced HTML features required by the recurring reports emails. To use recurring reports with Outlook 2007, include the report as an attachment. Passive monitors have a payload limitation of 3 KB for WMI, SNMP, and Syslog Passive Monitors. Due to this limitation, a payload may not show up in a trap or event log when expected, or actions that fire when no payload is present may cause WhatsUp Gold to send a blank email alert. Shortcuts created for previous WhatsUp Gold web interface versions may no longer work. You may need to update the WhatsUp Gold shortcut URL. To do this, connect to http://whatsup-computer-ip-address-orhostname:port/ and create a new shortcut. Any recurring reports created prior to Ipswitch WhatsUp Gold v12 needs to be recreated to use the updated URL format. Recurring reports for workspace reports that include Split Second Graphs will display a user rights error. Currently, workspace reports cannot be configured to support Split Second Graphs.
The Network Neighborhood device discovery method was optimized for older operating systems and may not discover devices properly on newer operating system configurations, such as Windows XP and Windows 2003 Server. If you experience problems with the Network Neighborhood device discovery method, we recommend that you use the IP range scan method. SMTP Authentication for Recurring Reports does not work. System requirements Minimum software requirements Windows XP Professional SP2 (or later), Windows 2003 Server SP1 (or later), Windows Vista Ultimate, or Windows Vista Business (Windows Vista SP1 recommended). Microsoft Internet Explorer 6.0 SP1 (or later) or Firefox 2.0 (or later) Microsoft.NET Framework v 2.0 or 2.0 SP1 Microsoft Windows Scripting Host v5.6 or later Windows Scripting Host is installed with the Windows operating system. To verify your version, run cscript.exe at a command prompt. If you need to update Windows Scripting Host, refer to the Microsoft Windows Scripting Host site (http://www.ipswitch.com/wsh56). Internet connectivity for activation, connecting Central and Remote Sites, and running the web interface. Minimum hardware requirements Intel Pentium-compatible 2 Ghz or faster 1 GB memory (RAM) (2 GB RAM recommended) 256 MB of drive space (up to 4 GB additional for SQL Server 2005 Express database and 7200 RPM drive recommended) Display resolution support for 1024 x 768 minimum; recommended display resolution is 1280 x 1024. CD-ROM drive Network Interface Card (NIC) Modem and phone line (for pager, SMS, or beeper actions; modem pooling is not supported) GSM modem and active SIM card (for SMS Direct actions) SAPI v5.1 and supporting sound card for Text to Speech Actions; SAPI v5.1 can be downloaded from the Microsoft Speech site (http://www.microsoft.com/speech/speech2007/default.mspx). Microsoft SQL Server 2005 Express (SSE) requirements SSE supports up to 4 GB database size and up to 1 GB RAM for the buffer pool. Ensure sufficient disk capacity is available for data storage. Note: SSE supports one CPU. In computers with multiple CPUs, SSE utilizes only one processor. Installing or upgrading The installation program is similar whether you are installing WhatsUp Gold for the first time or upgrading a previous installation. Steps that apply only to a first-time installation, or only to an upgrade, are identified as such. Note: These installation instructions are intended for WhatsUp Gold Standard Edition and WhatsUp Gold Premium Edition. For installation instructions for WhatsUp Gold Distributed Edition, see the WhatsUp Gold Distributed Edition Deployment Guide (http://www.ipswitch.com/wug12dsdg). For installation instructions for WhatsUp Gold MSP Edition, see the WhatsUp Gold MSP Edition Deployment Guide (http://www.ipswitch.com/wug12mspdg).
To install or upgrade WhatsUp Gold: 1 Log in directly to Microsoft Windows using the Administrator account (or, if you do not have an account called Administrator, use an account that has full administrative privileges to the computer). Do not use Terminal Services or Remote Desktop to install WhatsUp Gold. Note: When installing on Windows Vista, additional steps are necessary for the Task Tray application to work properly. For more information, see Task Tray Application fails on Windows Vista. 2 Start the installation program: If you purchased a WhatsUp Gold CD-ROM, insert the CD-ROM into the appropriate drive. If it does not run automatically, click Start, select Run, then enter the CD path followed by AutoRun.exe For example: D:\AutoRun.exe If you downloaded WhatsUp Gold Standard Edition or WhatsUp Gold Premium Edition from our Web site, run the downloaded installation application. 3 Read the Welcome screen. The Welcome screen recommends that you disable any running antivirus software, estimates how long it takes to install the application, and displays a button that, when clicked, displays the release notes. Click Next to continue. The License Agreement dialog opens. 4 Read the license agreement. Select the appropriate option, then click Next. 5 For first-time installation only: Select the install directories for SQL Server 2005 Express Edition. The application and data files will be installed in default directories. If you want to change the locations, click the browse buttons to find and select a different directory. Note: If you want to customize your database setup, you need to first complete the installation using Microsoft SQL Server 2005 Express. After installation completes, you can manually configure your database as described in Alternative database setups. Important: Make sure that you have a large capacity drive selected for data storage. Data files can grow up to 4 GB. The application and data files will be installed in default directories. If you want to change the locations, click the browse buttons to find and select a different directory. Click Next. Note: The SQL Server 2005 Express Edition installation may take several minutes. 6 For new installation only: Select the installation directory for the WhatsUp Gold application files. The default path is C:\Program Files\Ipswitch\WhatsUp. We recommend that you use the default path. Some users prefer to put application files on a partition separate from the operating system, which is usually installed on the C: drive, to isolate the application from an operating system crash. 7 For upgrade installation only: Choose whether to backup your current WhatsUp Gold database. We strongly suggest that you do this. 8 For upgrade installation only: Choose how to handle existing Web and Report files. If you have previously installed WhatsUp Gold, you may already have Web and Report files stored in your installation directory. You can choose to either delete them or back them up during the install. Backup is recommended. 9 If a sound card is installed and it has SAPI-compatible drivers, the install program asks whether you want to install Text to Speech capabilities. If you select No, you can always return and install Text to Speech at a later date. 10 For new installation only: Choose whether to enable the web server during install and enter a port for this installation. The default port is Port 80. Note: This dialog will not be displayed during an upgrade if you have already enabled the WhatsUp web server in an older version of WhatsUp.
11 Click Install to install the WhatsUp Gold application files. The installation program gives you the option to go back and change options or cancel prior to completing the installation. Important: When you use an alternative database setup, you will need to run the database upgrade scripts when installing a new release of WhatsUp Gold. The installation program will warn you if it detects a non-default database. For information on running the upgrade scripts, see Upgrading the database schema. 12 Make your selections, then click Finish. After the application starts, the Discover Devices wizard appears. This wizard is used to set options on how to discover your network. Follow the wizard dialogs or if you choose to postpone these steps, click the Cancel. Upgrading or using a non-default database For help configuring WhatsUp Gold to use Microsoft SQL Server or an instance of Microsoft SQL Server 2005 Express that was not installed by the WhatsUp Gold installation program, see Alternative database setups in the application help or in the user guide. These instructions guide you through configuring WhatsUp Gold to use a non-default database for the first time or upgrading a non-default database used with a previous version of WhatsUp Gold. Uninstalling Ipswitch WhatsUp Gold v12 To uninstall Ipswitch WhatsUp Gold v12: 1 Select Start > Settings > Control Panel, then select Add or Remove Programs. 2 Select Ipswitch WhatsUp Gold v12. 3 Select Remove. You can also run the Ipswitch WhatsUp Gold v12 installation program, then select Remove. Select one of the following dialog options: Remove the WhatsUp Gold application, but leave network data I have collected intact. Remove both the WhatsUp Gold Premium application, and all network data I have collected. Also, remove the "WhatsUp" copy of SQL Server Express. Troubleshooting Potential SQL Server Express installation errors DO NOT Use Terminal Services or Remote Desktop for the installation. Check other Services that may be running and Stop the Service during the install operation. These services include: Microsoft SQLServerAgent (for the "WhatsUp" instance) Microsoft COM Transaction Integrator Microsoft Distributed Transaction Coordinator (MS DTC) Microsoft Message Queuing Microsoft Search MSSQLServerOLAPService If there was a previous, non-default installation of WhatsUp Gold or WhatsUp Professional that has been removed, a "WhatsUp" Data Source (DSN) may still exist. Remove the WhatsUp DSN and allow the install to configure a default database, or upgrade an existing "WhatsUp" database residing on the WhatsUp MSDE 2000 instance. Configuring firewall to allow WMI traffic WhatsUp Gold uses Windows Management Instrumentation (WMI) to monitor and restart NT Services. For each device that is assigned an NT Service Active Monitor, you must supply the Windows credentials. Also, when creating a Service Restart Action, you must supply Windows credentials for each Action. Credentials must have administrative permissions on the remote server. Local accounts with credentials that match remote accounts are no longer required to monitor remote servers.
Credentials are configured in the WhatsUp Gold Credentials Library and used in several places throughout WhatsUp Gold. They can also be associated to devices in Device Properties > Credentials, or through Bulk Field Change for Credentials. The use of WMI could have some implications if target devices are behind a firewall. To successfully monitor and/or restart NT Services, you need to modify firewall settings so that: 1 The RPC port (135) is open for connections. 2 The DCOM port range is defined and open for connections. In some cases, WMI monitors are known to report false negatives, in that a service is shown as down when it is in fact up. It may help if you increase the length of your RPCPingTimeout registry value. To edit the RPCPingTimout registry value: 1 Go to Start > Run > Regedit.exe 2 From the Registry Editor go to: HKEY_LOCAL_MACHINE\SOFTWARE\Ipswitch\Network Monitor\WhatsUp Engine\2007\Settings 3 Within the Settings folder, select RPCPingTimeout and right-click. From the right-click (context) menu, select Modify. 4 In the Edit DWORD Value dialog, enter in a new value for the timeout (in milliseconds) and click OK. Important: The default timeout is 5 seconds. We strongly recommend that you do not exceed a timeout of 30 seconds. Note: The default value of 0xffffffff (hexadecimal) is equivalent to 5000 milliseconds, or 0x00001388 (hexadecimal). After making any changes to the registry, you need to restart the WhatsUp Engine. To restart the WhatsUp Engine: 1 Go to Control Panel > Administrative Tools > Services. 2 Select Ipswitch WhatsUp Engine from the list of services, then click Restart on the left side of the Services dialog. Re-enabling telnet handler in Internet Explorer 7 The Telnet protocol handler is disabled by default in Microsoft Internet Explorer 7. In order to use the Telnet tool in WhatsUp Gold, you need to re-enable the Telnet protocol. To re-enable the Telnet protocol: 1 Click Start > Run. The Run dialog box opens. 2 In the Open box, enter: Regedit, then click OK. The Registry Editor opens. 3 Go to the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl 4 Under the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl, create a new key named FEATURE_DISABLE_TELNET_PROTOCOL. 5 Add a DWORD value named iexplore.exe and set the value to 0 (decimal). 6 Close the Registry Editor and restart Microsoft Internet Explorer 7. The Telnet protocol is enabled.
For more information Following are information resources for WhatsUp Gold. This information may be periodically updated and available on the WhatsUp Gold support page (http://www.whatsupgold.com/support/index.asp). Release Notes. The release notes provide an overview of changes, known issues, and bug fixes for the current release. The notes also contain instructions for installing, upgrading, and configuring WhatsUp Gold. The release notes are available at Start > Programs > Ipswitch WhatsUp Gold > Release Notes or on the WhatsUp Gold web site (http://www.ipswitch.com/wug120relnotes). Application Help for the console. The console help contains dialog assistance, general configuration information, and how-to's that explain how to use the features. The Table of Contents is organized by functional area, and can be accessed from the main menu or by clicking Help. Application Help for the web interface. The web interface help contains dialog assistance, how-to's that explain how to use features, table of contents, index, and search. Click the? icon to access the Help. Getting Started Guide. This guide provides an overview of WhatsUp Gold, information to help you get started using the application, the system requirements, and information about installing and upgrading. The Getting Started Guide is available on the WhatsUp Gold web site (http://www.ipswitch.com/wug120gsg). New Features Guide. This guide provides information about the new features in Ipswitch WhatsUp Gold v12.0. This guide is available on the WhatsUp Gold web site (http://www.ipswitch.com/wug120fbg). User Guide. This guide describes how to use the application out-of-the-box. It is also useful if you want to read about the application before installing. To view or download the User Guide, select Help > WhatsUp Gold User Guide or download it from the WhatsUp Gold web site (http://www.ipswitch.com/wug120ug). WhatsUp Gold Distributed Edition Deployment Guide. This guide provides instructions on how to plan and deploy the WhatsUp Gold Distributed Edition. This guide is available on the WhatsUp Gold web site (http://www.ipswitch.com/wug12dsdg). WhatsUp Gold MSP Edition Deployment Guide. This guide provides instructions on how to plan and deploy the WhatsUp Gold MSP Edition. This guide is available on the WhatsUp Gold web site (http://www.ipswitch.com/wug12mspdg). Translation Guide. This guide describes how to use the translation features to create a localized version of the WhatsUp Gold web interface. This guide is available on the WhatsUp Gold web site (http://www.ipswitch.com/wug12trans). User Forum. Use the online user group forums to interact with other WhatsUp Gold users to share helpful information about the application. The User Forums are available on the WhatsUp Gold web site (http://forums.ipswitch.com/). Knowledge Base. Search the Ipswitch Knowledge Base of technical support and customer service information. The knowledge base is available on the WhatsUp Gold web site (http://support.ipswitch.com/kb/).