A FORUM FOR DEBATE, A CATALYST FOR CHANGE

9 October 2013, The Grange Tower Bridge Hotel, London A FORUM FOR DEBATE, A CATALYST FOR CHANGE 2013 conference highlights: Understand the implications of the FCA s thematic review on the claims industry Life post-j-day. Have changes to the civil justice landscape improved efficiencies for your business? Discuss the ramifications of the Lord Leverson s inquiry on the claims industry s use of private investigators in the claims process Four specialised break-out sessions Examine the alternative business landscapes with insights from insurers who have adopted new structures versus those that haven t register today contact Steve Hands on 020 7004 7460 postevents@incisivemedia.com free registration for claims club members postevents.co.uk/theclaimsevent Headline sponsor Associate sponsors Exhibitors

WELCOME WHO YOU WILL MEET: Dear Colleague, Welcome to the Claims Event 2013; Post Claims Club s flagship event for the claims sector. Catch up with old industry contacts and use the opportunity to meet new ones at what promises to be another stimulating Claims Event. With a new regulator being born in the form of the FCA, 2013 has been a year of structural and regulatory change. Many of us are poised to discover how the regulator will interact with the market and how the results of the FCA s thematic review will impact the claims sector. Join our panel of regulatory experts to discuss what effects could be and discuss future implications. Regulation for the industry has also taken the form of LASPO and the long-awaited implementation of the portals. Has this automation aided the removal of small, straight-forward claims from the insurers, or has it added other unforeseen cost and bureaucracy? The peer-led discussion will help to uncover how the industry has been impacted. Potential future regulation will also affect the services that the insurance sector uses; such as private investigators. How will regulation of this industry affect the claims world? Will reliance on other forms of surveillance take more precedence? We will cover all the hot topics as well as issues which have been present over the past few years, but continue to be current and pressing to the market such as; the mesothelioma compensation scheme and self-regulation. Listen, enjoy and engage at this year s Claims Event 2013. I look forward to seeing you there, Claims Club Members Claims Directors Claims Managers Claims Service Providers Underwriters Marketing Managers Call Centre Managers Loss Adjusters Loss Assessors Trade Association Representatives Regulators Solicitors VENUE DETAILS: GOODMANS YARD TOWER GATEWAY SHORTER STREET A1210 A1210 GRANGE HOTEL PRESCOT STREET CHAMBER STREET ROYAL MINT STREET Grange Hotel Tower Bridge, London 45 Prescot Street London E1 8GP LEMAN STREET A1202 Jonathan Swift, group editor in chief, Post Magazine postevents.co.uk/theclaimsevent

PROGRAMME 9 OCTOBER 2013 morning 8.30 Registration and Coffee 9.00 OPENING AddRESS: Jonathan swift, Group editor in chief, Post Magazine 9.15 ROUNdTABLE: The FCA s thematic review on the claims industry Thoughts and perspectives on the potential findings from industry experts 9.45 REGULATORY UPdATE: Pre/post Lord Justice Jackson review life post J-Day An update on LASPO; does reform equal lower costs and premiums? Legal aspect: claimants vs defendants Behavioural changes of lawyers and claimants Introduction of the portals what has the impact been on the claims market since 31st July 2013? Is the time-frame for small claims decreasing? - RTA claims - Employer s and public liability claims - Disease claims doug askin, Technical Claims Manager, AIG simon gallimore, Senior Manager Casualty Claims UK & Ireland, AIG karl Helgesen, Casualty Claims Director, Zurich alistair kinley, Partner and Head of Policy Development, BLM sarah mallaby, Motor and Casualty Claims Manager, Allianz 10.30 SECURITY INdUSTRY AUThORITY: Changes to the regulation of the private security industry Introduction of a new regime to license businesses Implications for the regulation of private investigations senior representative from the security industry authority 11.00 Coffee and networking 11.30 PROPERTY MOTOR LIABILITY ONGOING CLAIMS ISSUES Managing supply chain risk in the event of a surge How can suppliers and insurers work together in the event of a surge? What more can be done? How do we better deal with claims spikes when there is no excess capacity for flood / storm? Maintaining service in a surge Managing the communication issues The Competition Commission investigation of the private motor insurance market Subrogation models Credit hire of replacement vehicles Price comparison websites and MFN clauses professor alasdair smith, Deputy Chair, Competition Commission Mesothelioma compensation claims Ministry of Justice consultation on reforms to the mesothelioma claims process Reactions from the market briony krikorian, Policy Adviser: Liability Regulation, ABI nick pargeter, Partner, BLM Panel debate: What does good look like? How to attract good claims professionals Retention of key people during a soft market Training to maximise potential david bonehill, Claims and Risk Services Director, Ecclesiastical richard trotter, HR Director, Commercial Lines and Personal Intermediary, AXA This programme has been accredited by the CII and can be included as part of your CII CPD requirement should you consider it relevant to your professional development needs.

REGISTER NOW Telephone: +44 (0)20 7004 7460 : postevents@incisivemedia.com Web: postevents.co.uk/theclaimsevent AFTERNOON PROPERTY MOTOR LIABILITY ONGOING CLAIMS ISSUES CASE STUDY: Subsidence Claims Whiplash: 3 months on from the 12.15 TSC s report on the handling of motor claims involving whiplash, what is the MOJ s response? Fraud and whiplash; protecting the genuine claimaint How to improve best practise in the UK Doug Askin, Technical Claims Manager, AIG Ashton West, Chief Executive, Motor Insurers Bureau Commercial claims Dealing with SMEs What does the customer expect from a claims service Measuring and managing speed vs accuracy in claims and getting it right first time 13.00 Lunch and networking 13.50 Treating customers fairly; how the Consumer Insurance act will facilitate the claims process What changes are there What disclosures will there be What are the market-wide implications and relevance How will the changes be implemented How will the changes be regulated and monitored 14.30 Alternative business structures; early adopters vs watch and wait The SRA; The license application and allocation process LASPO compliancy and regulatory risk Improving customer service and quality what is the consumer s view on this? Ensuring efficiency and a shorter claims process Protection for the consumer Diversification of legal services for insurers What are the reputational risks for personal lines insurers? 15.10 Coffee and networking 15.40 Self-regulation of the claims management supply chain What were the lessons learnt from credit hire In which facets of the claims sector could self-regulation be rolled out What are the implications for the industry 16.20 Chairman s summary and close of the conference View the full programme details online at: postevents.co.uk/theclaimsevent

SPONSORS Interested in becoming a sponsor for Post s Claims Club? To discuss the opportunities available please contact Katy Weaver on 020 7316 9423 or email katy.weaver@incisivemedia.com Headline sponsor: Berrymans Lace Mawer LLP is a leading insurance and dispute resolution law firm specialising in advising insurers, Lloyd s syndicates, underwriters, MGAs, brokers, corporate policyholders, public sector organisations, professional indemnifiers and other market organisations. We are instructed on a broad spectrum of legal issues and act for clients in key sectors such as construction and property, healthcare, leisure and retail, transport and logistics, professional services, education, manufacturing and in the London Market. With over 1,300 people and ten offices in the UK and Ireland, we promise to deliver clear concise advice. We put clients interests at the very heart of our process - delivering value for money, sharing knowledge and protecting brand and reputation. We are proud of our reputation within the legal directories as a firm with its finger on the pulse of the market and as a technical powerhouse. For further information please visit www.blm-law.com or contact Linda. coppell@blm-law.com Associate Sponsors: bto solicitors Insurers Representation team is one of the largest in Scotland, including over sixty professionals. This highly regarded Scottish firm has a broad insurance practice... (Chambers UK) and band 1 ranked teams focusing on personal injury (defender), health and safety, clinical defence and professional negligence (The Legal 500). bto represents a number of major insurers and is considered to be a first-rate, adaptable and innovative player in the insurance market having developed numerous niche teams to meet the sector s needs, including multi-jurisdictional issues. bto is known for resolving cases at the earliest opportunity thus minimising cost, risk and exposure. bto.co.uk The Chartered Institute of Loss Adjusters is an organisation of individual members. The Institute sets the professional and ethical standards for those who work in the handling of losses. It provides an examination structure that enables members to obtain the highest professional qualifications in claims handling. cila.co.uk Davies Group is amongst the industry s best known and respected claims specialists. Operating in three core areas; loss adjusting, claims management and fulfilment, it is capable of managing the whole claims process. Offering a nationwide service and using industry leading technology to support its work, claims handling at Davies is all about delivering consistent levels of service, led by the professionalism of every member of its staff. davies-group.com Enterprise Rent-A-Car is an international rental car company with more than 7,000 locations and 850,000 vehicles worldwide. Specialising in providing replacement vehicles and courtesy cars that are relied upon in the event of an accident, we also provide daily and weekend rental for private or business use. Since establishing ourselves in Europe more than ten years ago, we have gone from strength to strength and are now firmly established as one of the top three rental car companies in the UK and a growing competitor in Europe. With 3,400 staff across the UK and Ireland in our 330 branches, three quarters of the UK population live within five miles of an Enterprise location. enterprise.co.uk Imperial Consultants, since its conception in 1988, Imperial Consultants has grown to become the UK s foremost specialist buildings claim validation and settlement provider servicing an increasing number of the UK s leading insurers. Imperial Consultants has recently launched a number of initiatives which have delivered significant cost reductions for its insurance client s claims settlement and claims management expenditure, whilst continuing to ensure a consistent positive claims experience is provided to their customers. Imperial Consultants does not generate any additional income through referral commissions or retrospective payments from third party suppliers. The service Imperial Consultants undertakes is truly impartial and independent. imperialconsultants.net ISO is a leading provider of products and services that help measure, manage, and reduce risk. ISO provides data, analytics and decision-support solutions to professionals in many fields, including insurance, finance, property, health services, government and human resources. Clients use ISO s databases and services to classify and evaluate a variety of risks and detect potential fraud. Around the world, ISO s services help customers protect people, property and financial assets. ISO s claims solutions include Claims Outcome Advisor (COA) the leading personal injury claim evaluation system, the powerful Xactware suite of property estimating systems and Netmap anti-fraud visual link analysis software. iso.com Lyons Davidson has a keen grasp of its clients business aims and a thorough understanding of the sectors in which they work. Our fresh approach to claims services, together with our unique combination of expertise and bespoke technology, results in a powerful service that adapts to a complex and ever-changing business world. lyonsdavidson.co.uk Roundcube enables insurance companies of all sizes to retain and grow customers by managing the claims management process in the most efficient and customer-centric way. In other words, the moment of truth is handled perfectly. roundcube.co.uk

9 October 2013, The Grange Tower Bridge Hotel, London BOOKING FORM To register for this event please complete your details 1st DELEGATE Job Company Address Town Tel Mobile 2nd DELEGATE Job Company Address Town Postcode Fax Postcode Booking options Please insert number of delegates attending in the relevant box: Post subscriber rate If booked by 30 August 2013 If booked after 30 August 2013 679 + VAT* 779 + VAT* Standard rate If booked by 31 August 2012 If booked after 31 August 2012 799 + VAT* 899 + VAT* Total amount to pay: * VAT charged at 20% PAYMENT DETAILS I enclose a cheque payable to Incisive Financial Publishing Ltd Please debit my amex/visa/mastercard (Please circle the card you wish to use) Cardholders name Card No Tel Mobile Fax Expiry date Security code Issue No. (Switch only) INVOICING CONTACT (IF DIFFERENT FROM ABOVE) Job Card billing address (if different from above) A receipt VAT invoice will be issued once payment has been received. Please invoice me at my company address Company Address Town Postcode Tel Fax Mobile YOUR HEAD OF DEPARTMENT S DETAILS Job Department Direct Tel No. people in department Signed Terms and conditions 1. Disclaimer: We accept bookings on the understanding that if we cannot meet our obligations because of circumstances beyond our control, we will not be held liable for loss suffered by you or a third party. This includes (without limitation) a change in the programme or an alteration to the venue and/or speakers. 2. Venue: You must comply with all rules, regulations, and other reasonable instructions of the owner of the venue at which the event is taking place. 3. Photography: Photography and/or recording (whether visual or aural) of the proceedings of the event without our prior written consent are strictly prohibited. 4. Personal Effects: We are not responsible otherwise liable to you for loss or damage to your personal property while you are in attendance at the venue at which the event is taking place. 5. Liability: Except in relation to personal injury/ death arising from our negligence or fraud, we shall not be liable to you for any sum greater than the amount you are liable to pay to attend the event. 6. Cancellation/Substitution: Cancellations must be received in writing more than three weeks before Date the event. If a cancellation is received within three weeks of the event the delegate fee will be payable in full. 7. Cancellations more than three weeks before the event are subject to a 10% administration fee. A substitute delegate is always welcome, but the organiser MUST be notified in advance of the event to avoid incurring a charge. Delegate 8. substitutions may NOT be made at the event. If you do not attend the event or notify us of your intention to cancel, the full fee will still be payable. 9. Payment: Payment must be received before the event start date. If we have not received payment in full by the event start date, you will be required to provide a credit card guarantee on the day to gain entry. Venue Details: Grange Hotel Tower Bridge, London 45 Prescot Street, London E1 8GP For any additional information, please contact the organisers; Steve Hands, Post Events, Incisive Media, Haymarket House, 28-29 Haymarket, London, SW1Y 4RX. Tel: +44 (0) 20 7004 7473. : postevents@incisivemedia.com. HOW TO REGISTER Mail: Complete the form and send to: Steve Hands, Post Events Incisive Media, Haymarket House, 28-29 Haymarket, London, SW1Y 4RX Telephone: +44 (0)20 7004 7460 : postevents@incisivemedia.com Web: postevents.co.uk/theclaimsevent