USER TRAINING. Enterprise Mobility Solutions October 23, 2013

USER TRAINING Enterprise Mobility Solutions October 23, 2013

Using Samsung KNOX Samsung KNOX is a new Android-based platform designed specifically to overcome the shortcomings of the current open source Android platform. KNOX is fully compatible with Android and the Google ecosystem, making it the perfect choice for consumers/employees and businesses. 10/23/2013 2013 Samsung. All rights reserved. 2

Application Container Overview The KNOX Container is a virtual Android environment activated on the Galaxy S4, complete with its own home screen, launcher, applications, and widgets. - Applications and data running inside the Container cannot interact with applications and data outside the Container. - Similarly, applications running outside a Container cannot interact with applications inside a Samsung KNOX for Employees Using personal mobiles for work - Samsung KNOX offers a seamless and intuitive dual-persona platform for situations KNOX Container Personal when a single Samsung device is used for both work and Environment play. Samsung KNOX Environment Container provides the user reassurance that their personal applications and data are safe and separate and private from their work environment. IT access is limited only to the container. 10/23/2013 Samsung 2013. All rights reserved. 4

Using Knox Container Tools Setting Up a KNOX Container Account. 1. Tap KNOX Install Notification (after registering with MCM or MDM), the Samsung KNOX Terms and Conditions are displayed. 2. Tap I Agree; then tap Next. 3. Set Timeout value, then set the Container Password and confirm the Password. 4. Tap Install. Install progress is displayed on your device. 5. After install completes, tap Launch; alternatively, tap the Samsung KNOX icon to switch to the KNOX Container. 10/23/2013 Samsung 2013. All rights reserved. 5

Using Knox Container Tools After Initial Container set up 1. IT policies and email setting will be sent to phone over the air 2. After policies have been sent you will be required to make a new Knox password based on password complexity set my MDM. 10/23/2013 Samsung 2013. All rights reserved. 6

Using Knox Container Tools Logging into a KNOX Container To log into KNOX: 1. Enter your Password when prompted; then tap Done. 2. The KNOX Home screen will display as shown. 10/23/2013 Samsung 2013. All rights reserved. 7

Using Knox Container Tools Logging Out of a KNOX Container To log Out KNOX: - To exit the Container and return to the personal environment, tap the Personal icon from the KNOX home screen or pull down notification bar and tap the Tap To Exit KNOX icon 10/23/2013 Samsung 2013. All rights reserved. 8

Using Knox Container Tools Changing the KNOX Container Password 1. From the KNOX Home screen, tap the Menu button. 2. Selecting the Samsung KNOX Settings option from the menu will display the KNOX Settings menu. 3. Tap Change password. 4. Enter Old password, New password; then Confirm password. 5. Tap Save. 10/23/2013 Samsung 2013. All rights reserved. 9

Using Knox Container Tools KNOX Container Menu Options The Samsung KNOX Container provides three primary menus; the options for each differ depending on the view you re using (Home, Apps, or Widgets): Home Screen Apps Screen Widgets Screen 10/23/2013 Samsung 2013. All rights reserved. 10

Using Knox Container Tools Resetting Forgotten Passwords The KNOX Container Password must first be reset at the IT administrator MCM/MDM console for a notification to be sent to the device. To set a new password: 1. From Notifications, tap Reset Samsung KNOX password. 2. Enter New password; then Confirm password. 3. Tap Save. 10/23/2013 Samsung 2013. All rights reserved. 11

Using KNOX KNOX Container KNOX Tools Phone The Phone app in the KNOX Container is same Phone app available for use in your personal environment. Phone contact information within the KNOX Container cannot be accessed outside of the Container environment (but contact data stored in your personal environment can be accessed within the KNOX Container) 10/23/2013 Samsung 2013. All rights reserved. 13

Using KNOX KNOX Container KNOX Tools Contacts The Contacts client in the KNOX Container is same Contacts app available for use in your personal environment. Contact information within the KNOX Container cannot be accessed outside of the Container environment (contacts stored in your personal environment can be accessed within the KNOX Container). Inside container Outside Container 10/23/2013 Samsung 2013. All rights reserved. 14

Using KNOX KNOX Container KNOX Tools E-mail The E-mail client in the KNOX Container is a Microsoft Exchange-compatible app that supports business mail for the KNOX user. Enterprise mail, attachments, and other data cannot be accessed outside of the Container environment.. 10/23/2013 Samsung 2013. All rights reserved. 15

Using KNOX KNOX Container KNOX Tools S-Calendar The Container s Calendar can receive event details from the user s personal calendar on a read-only basis. Both business and personal appointments are consolidated in the Container calendar view. Business events do not appear in the calendar in the personal environment. Personal Container Personal events Business Event 10/23/2013 Samsung 2013. All rights reserved. 16

Using KNOX KNOX Container KNOX Tools App Store The App Store in the KNOX Container is preloaded with a variety of business apps from Independent Software Vendors (ISVs) such as Cisco, Salesforce, Dropbox, and so on. You can browse the app store and select an app for download/installation in the same manner as any commercial app store (for example, Google Play). The app and associated data are secured within the business environment and will not be available outside of the KNOX Container. 10/23/2013 Samsung 2013. All rights reserved. 17

Using KNOX KNOX Container KNOX Tools Camera The camera in the KNOX Container is the same camera app available for use in your personal environment. Photos that you take with the KNOX Camera cannot be accessed outside of the Container environment (just as photos taken with the camera in your personal environment cannot be accessed within the KNOX Container).. 10/23/2013 Samsung 2013. All rights reserved. 18

Using KNOX KNOX Container KNOX Tools My Files The file systems outside and inside the Container are similar in appearance, however files that are stored in the Container are not accessible outside the Container. 10/23/2013 Samsung 2013. All rights reserved. 19

Using KNOX KNOX Container KNOX Tools Notification Bar The Samsung KNOX Notifications Bar tool enables you to easily view the following notifications: Error notifications Wi-Fi connectivity KNOX Status notifications To display the Samsung KNOX Notifications Bar, swipe downwards from the top of the phone. 10/23/2013 Samsung 2013. All rights reserved. 21

Using KNOX KNOX Container KNOX Tools Task Switcher The Android Task Switcher assembles all tasks running inside and outside of the Container. Details about Container-related tasks are not shown). 10/23/2013 Samsung 2013. All rights reserved. 22

Using KNOX KNOX Container KNOX Tools Task Manager To display the Samsung KNOX Task Manager: 1. Push and hold Home button. 2. Tap the Task Manager icon. 3. Select either Active apps or Downloaded apps buttons. 4. Tap the RAM or Storage icons to see how system resources are being consumed. 5. Tap the individual app to display App Info. 10/23/2013 Samsung 2013. All rights reserved. 23

Using KNOX KNOX Container KNOX Tools APP Information The Samsung KNOX App Information tool enables you to perform the following tasks: Check an app version number Stop or uninstall the app Check the app s disk space or memory usage Clear data or cache Check granted permissions, for example, access to network, location, phone, hardware control To display the App Information tool: 1. Tap Settings > More > Application Manager. 2. Navigate to the All view. 3. Tap the App name to view App Info. 4. Scroll down to view App Permissions info. 10/23/2013 Samsung 2013. All rights reserved. 24

Using KNOX KNOX Container KNOX Tools VPN The Samsung KNOX platform includes an IPsec VPN solution which encrypts the associated IP traffic to protect your data in transit. Typically, your enterprise administrator provisions your device with the enterprise VPN profile. Enterprise apps will then connect securely into the enterprise network over the VPN connection. Per-app VPN support allows only selected apps within a KNOX Container to use a VPN profile. When a VPN profile is configured with per-app VPN settings, only those apps that have been specified to use this VPN connection will be allowed to send data over this connection. Also, these apps will always send their data over the VPN, and never directly over the Internet. 10/23/2013 Samsung 2013. All rights reserved. 25

Using KNOX KNOX Container KNOX Tools KNOX Settings To display the KNOX Settings tool: 1. From within the Container view, tap the Menu key (lower left button) and select KNOX settings. 2. From this view you can change your password, determine your KNOX application version, or view the KNOX EULA. 3. Tapping Change password will navigate you to the password change screen. 4. Tapping About KNOX launches the Samsung KNOX Application version screen. Tap the Terms and Conditions button to view the EULA. 10/23/2013 Samsung 2013. All rights reserved. 26

Using KNOX KNOX Container KNOX Tools Device Status The Samsung KNOX Device Status tool enables you to view status data about your device. The following status information is available: Check Battery level If user-controlled KNOX device activation is enabled, battery level must be >70% Check Signal strength The KNOX activation process requires a stable cellular or Wi-Fi connection Check Mobile network state If downloading files over a cellular connection, the status must be Connected To display the Device Status tool: 1. Settings > More > About device > Status 10/23/2013 Samsung 2013. All rights reserved. 27

Using KNOX KNOX Container KNOX Tools Wi-Fi Status The Samsung KNOX Wi-Fi Status tool enables you to check Wi-Fi connectivity and signal strength. Note that some file downloads may be allowed over Wi-Fi only. For example, the update package downloaded during the initial KNOX activation can only be enabled by the MDM app on the device over a Wi-Fi connection. To display the Samsung KNOX Wi-Fi Status tool: 1. Tap Settings to display the Connections view. 2. Tap Settings > Wi-Fi to view available Wi-Fi networks and to view signal strength. 10/23/2013 Samsung 2013. All rights reserved. 28

Using KNOX KNOX Container KNOX Tools Version and Build Information The Samsung KNOX Version and Build Information tool displays the following information: Model Number Indicates the operator, for example, I747/I337) is AT&T, and 545 is Verizon Android Version KNOX requires 4.1.1 on Galaxy SIII, 4.2.2 on Galaxy SIV. Build Number Indicates code family (J=Jellybean), branch (R=primary), date (O03=July 3, 2012), and build (L=#12) SELinux Status Before KNOX activation = Permissive, after = Enforcing To display the Version and Build Information tool: Settings > More > About device 10/23/2013 Samsung 2013. All rights reserved. 29

Using KNOX KNOX Container KNOX Tools Authenticating the Initial Service To authenticate the initial service, perform the following steps: 1. From the KNOX Home screen, tap an App Icon. If the service is needed for the application, the Centrify login screen is displayed. 2. Enter your AD credentials (Username and Password). 3. Tap the Login button. Authenticating using enables your credentials for all apps configured with the Centrify service enables authentication with a single account to quickly access a broad range of enterprise services. - Employees get a single destination and one-click access to all of their work applications. - Eliminates the need for users to remember multiple passwords or create weak, easy-to-remember passwords that don t meet corporate password policies. 10/23/2013 2013 Samsung. All rights reserved. 31

Using KNOX KNOX Containers KNOX Tools Thank you for supporting Samsung KNOX. 2013 Samsung. Samsung, Galaxy S, SAFE, and Samsung KNOX are all trademarks of Samsung Electronics Co., Ltd. Android and other marks are trademarks of Google Inc. Other company and product names mentioned herein may be trademarks of their respective owners. All functionality, features, specifications, and other product information provided in this document including, but not limited to, the benefits, design, pricing, components, performance, availability, and capabilities of the product are subject to change without notice or obligation. Samsung reserves the right to make changes to this document and the product described herein, at anytime, without obligation on Samsung to provide notification of such change. 10/23/2013 2013 Samsung. All rights reserved. 32