DRIVING ENTERPRISE MOBILITY Enterprise Mobility Solutions from Computacenter
CONTENTS 03 04 05 06 09 10 The Growth of Mobility Seizing Opportunities Overcoming Adversity Computacenter Mobility Solutions Defining the User Experience the Benefits of Mobility 11 IT Partner of Choice 12 case studies 13 find out more 02
The Growth of Mobility Across the world, organisations of all types and sizes are in the process of digital transformation. By 2015, it is estimated that 50% of the devices on corporate networks will be mobile devices. Mobility has moved to the very top of the IT agenda, and is no longer a separate work channel. With the advent of mobile first, it is evolving to be deeply integrated into the workplace, strengthening internal and external operations. Increasingly users need immediate and secure access to the same data, the same applications, indeed the same IT experience, whether working from the office, remotely or on the move. 61% of CIOs plan to enhance their mobility capability during the next three years. Gartner, 2014 48% believe they will become leaders in their industries by adopting innovative mobility solutions. Gartner, 2014 03
Seizing Opportunities The business benefits of mobility are many and varied. They touch almost every corner of a contemporary workplace, addressing key objectives such as enabling users, increasing productivity, serving customers, and achieving commercial advantage. Popular business objectives for enterprise mobility include: More responsive and intelligent customer service New engagement channels Improved supply chain operations Real-time inventory management Increased collaboration Flexible working React more quickly to opportunities Faster, more effective decisions 04
Overcoming Adversity Mobile looks set to define the workplace of the future, but the deployment of a mobility strategy typically introduces a number of challenges, in terms of integration and on-going management. The fact that devices are dispersed, combined with the complexities of multiple operating systems, can make routine tasks such as configuration, software deployments and upgrades and file sync and share complicated to manage. Accommodating consumerisation and modern work styles typically increases the number and diversity of devices. IT support must be available to remote and mobile workers, when, where and how they need it, and must enable more self-service. A further consideration is the security risk brought about by the increasing amounts of business data being held on devices vulnerable to being lost or stolen. 05
Click the icons for more information Apps & Use Cases Device Ownership Mobile Devices Computacenter Mobility Solutions Enterprise Mobility Management Mobile Platforms Could Services Collaboration & Communication Procurement & Sourcing File Sync & Share Mobile Security App Store Capability Telco Expense Management Wireless Connectivity User Support Our end-to-end mobility capability, and the scope of our services, ensures that we can offer customers a solution that exactly fits to their needs from enhancing and managing their existing mobile capability, to full transformation programmes. We take a flexible and holistic approach to helping customers to deliver their users employees, customers and partners a modern, mobile work environment, and to link this securely to their back end systems. Computacenter s Enterprise Mobility Management (EMM) platform sits at the centre of our mobile capability and brings together Mobile Device Management (MDM), Mobile Content Management (MCM) and Mobile Application Management (MAM) into a single, consolidated solution. 06
Choosing, Provisioning and Managing the Right Devices With a range of options, including Bring Your Own Device (BYOD) and Corporately Owned Personally Enabled (COPE), we are expert at helping an organisation s IT, HR, finance and governance departments to balance choice and control across the workplace, without compromising the needs of users. By the very nature of their format and how they re used, mobile devices are at risk of being lost or stolen. This means that the data and information held on them is highly vulnerable. Through our security practice, and technical capability, we can minimise or mitigate these risks to protect our customers intellectual property and legal status regarding data protection and compliance. Our heritage in supply chain, and the breadth of our vendor relationships, means that we are uniquely placed to take a key role in provisioning and deploying the right devices to every user. Our mobility platform enables routine tasks, such as software deployments, upgrades and configuration settings, as well as enabling visibility, management and reporting across the mobile device estate with the flexibility to adapt to meet preferred policy. 07
Applications and Operating Systems The need to support a range of mobile operating systems, including Windows, ios and Android, means that choosing the most appropriate infrastructure and systems is fundamental to enabling an inclusive and collaborative, mobile workplace. We help customers to redefine their applications for a mobile world whether delivering existing applications in a mobile environment; evaluating new mobile applications; or creating hybrid environments. App Stores will become the focal point for user engagement, enabling self-service support, request and provisioning of local and cloud applications. 08
Defining the User Experience We can help to identify the work styles and usage patterns of an organisation s users. We then apply our experience and end-to-end expertise, match these to devices, and build a technical foundation for mobility that embraces multiple technologies, and is accessible, scalable and secure. With over 30 years experience, Computacenter is a market leader in outsourced user support, achieving global reach and award winning service. We are re-imagining our service desk solution to enable customers to empower users and digitally transform their organisations with an end-to-end, user-centric experience that will digitise the front end of the support experience, whilst delivering the operational back end. 09
Realising the Benefits of Computacenter Mobility A well planned and managed enterprise mobility solution, such as Computacenter s brings benefit right across the organisation. Users are equipped with the right devices, applications, information and support to work effectively wherever and whenever they need to. Productivity and collaboration will increase, resulting in improved customer service and a more supportive and fulfilling workplace environment. Business units are able to exploit the incremental benefits mobility as a key component of digital transformation. A dynamic working culture not only improves customer satisfaction, it also drives competitive advantage by attracting and retaining the best talent, increasing business agility, cultivating innovation and minimising time to market. IT and the CIO are able to deliver the equipment, infrastructure and services to effectively deploy mobility, with the minimum of risk. They can reduce cost, improve efficiency, drive productivity and achieve greater control, whilst fully and effectively supporting mobile users. 10
IT Partner of Choice At Computacenter, we re clear of about our ambition to be Europe s preferred IT provider to enable businesses of all types, and their users. This essentially means that we want to be the go-to company for CIOs looking to deliver the best IT experience to their people, their customers and their partners whether they are working from the office, remotely or on the move. With a heritage spanning over 30 years, our experience ensures that technology runs cheaper, faster and better. We do this by fine-tuning existing equipment to get the most out of these investments, and, when appropriate, introducing new state-of-the-art technologies. Wherever a customer is on their mobility journey, Computacenter can ensure that the outcome is assured and integrated into a secure and connected IT environment. 11
Bristol City Council establishes a more mobile and flexible workplace to support digital services and cope with budget cuts Camelot deploys Windows 8 driving staff productivity, satisfaction and sales via real time access to information British Gas installs smart meters faster by equipping engineers with Windows 8 tablets North Rhine-Westphalia are a federal state and use Windows 8 to empower staff, drive productivity, introduce multitasking and the safe communication of data 07 12
To find out how Computacenter can help your organisation s transformation initiatives, get in touch at Mobility www.computacenter.com/mobility workplace@computacenter.com 01707 631000 07 13