roxar global services
Roxar is a world class provider of customer services. We believe in helping you get maximum value from the technology solutions we deliver and enhancing your customer experience. Roxar is the leading global supplier of realtime measurement solutions for Production Optimisation, Enhanced Oil Recovery and Flow Assurance. Our real-time measurement instruments are in operation downhole, subsea and topside in all corners of the world in every type of reservoir, helping optimise production of reservoir fluids. The main goal of Roxar s metering customer service organisation is to fulfil our customer s requirements regarding service and support. We will protect our customer investments and ensure that the equipment yields the expected capacity and performance during the lifetime of the delivered metering product. All Roxar products are backed by our expert service organisation throughout the product life cycle. From system installation and commissioning to ongoing maintenance and data analysis and reporting, Roxar provides its customers with valuable services and support from our highly qualified and experienced engineering staff and system specialists. 1 4 7 2 3 5 6 8 9 1 Wetgas - topside 2 Watercut - HC/LC 3 Multiphase - subsea 4 Oil-in-Water 5 Watercut - FC 6 Multiphase - topside 7 Wetgas - subsea 8 Sand - subsea 9 PDMS Gauge We get the job done, when it s needed, where it s needed
A complete servicefocused solution Roxar Global Services enhancing the customer experience Today s global E&P industry is all about maximising assets and getting the maximum value from partnerships. Products are not just about hardware they are about the people, information, workflow, training and support which create a complete servicefocused solution. Roxar, one of the world s leading technology solutions providers to the upstream oil and gas industry, understands this. Through its Global Services division, Roxar is strategically partnering with its customers to provide value-added services to keep its flow measurement and downhole instrumentation solutions operating at peak performance. The result is improved productivity and significant investment returns on Roxar s solutions. Roxar Global Services is a worldwide service organisation. With its head office in Norway, Roxar employs staff across a network of wholly owned offices in Europe, the Americas, Africa, CIS, Asia Pacific and the Middle East all with a wide array of industry experience. Safety is always a key focus as proven by our outstanding track record over the years. We maintain an Emergency Preparedness Programme in order to always be available to support regular as well as non-regular calls from our field personnel. From installation through to a field s decommissioning, we believe in helping you get maximum value from the technology solutions we deliver and enhancing your customer experience.
We believe in helping you get maximum value from the technology solutions. This is how we achieve it
1 2 Global on-site support There is no substitute for on-site support services. Roxar Global Services provides you with on-site support through its highly skilled service engineers located across the globe. On-site support includes a professional commissioning and meter start-up service, such as measurement validation services, configuration and calibration, software upgrades and system improvement, through to regular, preventative maintenance services. Rather than waiting for emergency call-outs, Roxar focuses on preventative support in order to predict equipment failure, leading to increased product integrity and optimal data. Remote technical support Roxar s remote technical support service provides remote communications solutions to companies that operate in remote locations, both land and sea, where reliable communication infrastructure are not always readily available. By allowing Roxar to remotely connect to metering systems diagnostics, remedy work can be performed remotely by the Global Service Centre. This ensures fast access to data by minimising downtime of the meter.
3 4 The Roxar Global Service Centre To ensure the best and quickest response, regardless of time zones, and to minimise downtime of the meter, the Roxar Global Service Centre is organised through a network of service centres world wide. The First line support is operated by a local coordinator or service engineer who will receive, direct and manage operator queries, whether it is a spare parts request, a technical question, or the processing of diagnostic data. Roxar Global Services have also allocated metering advisors for second line support and offers dedicated service project managers for complex deliveries and larger projects. Roxar operates a web based customer service system containing all installed meters and historical service records. Roxar also operates a 24/7 emergency phone service in order to always be available to support calls from field personnel. Turning information into value Ensuring you have the business critical information you need, through the interpretation and analysis of meter and downhole instrumentation data, is an essential part of what Roxar Global Services is all about. Roxar provides a common desktop for the visualisation, monitoring, analysis and interpretation of the operator reservoir, turning raw data into valuable and actionable information. Roxar Fieldwatch, a specialised Windows-based field monitoring system, and Roxar Fieldmanager, a comprehensive production data management system, provide a broad range of interpretation, analysis, monitoring and diagnostics tools. The result is increased information and reduced uncertainty when making crucial production optimisation and reservoir management decisions.
6 Training solutions One of the most essential success factors in the operation of Roxar instrumentation and meters is proper training. The benefits of training are: Increased knowledge creating motivated and skilled employees A faster and better response to alarms and measurements Fewer mistakes made by employees in operating the meters Better communication lines with Roxar personnel A greater understanding of maintenance demands Roxar s product training programmes are designed for engineers, maintenance and operations personnel. All programmes are run by service engineers who combine their understanding of theory with their unrivalled, on-site practical experience. 5 Corrosion and erosion services Throughout the product life cycle, from installation to modernisation, Roxar helps its customers reap the maximum benefits from their corrosion monitoring and measuring systems and equipment. In the battle against corrosion, Roxar is a strong ally. We provide a wide range of uniquely effective corrosion monitoring technologies and expertise to leading oil companies worldwide. To ensure that our customers get the most out of our corrosion monitoring products, we also provide data retrieval, on-line communications and software solutions supported by expert system specialists, and data analysis services. When accurate and reliable corrosion monitoring is critical no matter what the oil and gas application Roxar is up to the challenge! The Standard Training Programme includes an introduction to the metering principles and technical descriptions of the meters. A walk through of the configuration and calibration is conducted together with the operation and maintenance of the actual meter type. For more in-depth knowledge of particular installations a Tailored Training Programme will assess the current skill levels within the organisation. Roxar Global Services will then work with operator human resources and training departments to draw up a programme and develop targets and benchmarks for participants to achieve. On-job Training Programme takes care of the hands-on training and operational guidance on-site for the maintenance or operational crew, taking the theories learned in the classroom, and transferring them into practice. All Training Programmes can be organised either at client or Roxar premises.
7 Technical Service Agreements Through Technical Service Agreements, Roxar is strategically partnering with its key customers to provide value added services and ensuring its flow measurement and downhole instrumentation solutions operate at peak performance. The result is improved productivity and significant investment returns on Roxar solutions which will help you to optimise the product life cycle performance and minimise risk during installation. Roxar provides two distinct service programmes: Regional offices Head office Roxar ASA Gamle Forusvei 17 PO Box 112 4065 Stavanger Norway +47 51 81 8800 +47 51 81 8801 Americas Europe and Africa Roxar Limited Tuition House 27 37 St. Georges RD. Wimbledon London SW19 4EU United Kingdom +44 (0)1224 411 200 +44 (0)20 8971 4001 CIS Roxar Inc. 3300 Walnut Bend Lane Houston TX. 77042 USA Roxar Services AS Leninskiy prospect 6 Building 20 119991 Moscow Russia +1 713 334 2222 +7 495 504 34 05 +1 713 266 0172 +7 495 504 34 06 Middle East Australia The Standard Service Programme provides the minimum support level recommended in the operational phase of a project. This support programme is developed for timely resolution of issues and access to the Roxar Global Service Centre in order to manage, address and direct technical queries. The support solution includes: Annual preventative maintenance services On-call site support services (standard mobilisation times) Access to Roxar Global Service Centre Software revision upgrades (limited) Source management (if applicable) Service records & reporting The Premium Service Programme is designed for delivering 24/7 support and highly effective remote diagnostics for customers where minimum downtime and maximum responsiveness are essential. This in turn minimises equipment downtime and secures accurate data validation of measurement results. The support solution includes: Regular preventative maintenance services On-call site support services (standard mobilisation times) Short notice on-call site support services Access to Roxar Global Service Centre Full software support (Incl. version upgrades) Source management (if applicable) Service records & reporting 24/7 emergency phone support Remote diagnostics Data validation services F A S E T T Photo: Gettyimages (no.1, no.2, no.6 (hands)). Emile Ashley (front page, no.3, no.4, no.6 (pen), no.7). Product illustrations: Tryllefilm. Print: Gunnarshaug. Roxar Limited The Wind Tower 7th Floor, Office No. 71 Building No. 403 Road 1705, Block 317 PO Box 10838, Manama, Bahrain +973 1751 7111 +973 1751 7100 Asia Pacific Roxar Sdn Bhd Level 9 Menara Chan 138 Jalan Ampang 50450 Kuala Lumpur Malaysia +60 3-2162 4450 +60 3-2162 4460 Roxar Pty Limited 6 /16 Ogilvie Road Mount Pleasant Perth, WA 6153 Australia +61 8 9315 9500 +61 8 9315 9511
www.roxar.com outside office hours GSC@roxar.com +47 815 52 233 roxar global duty phone Make sure it s Roxar.