Epicor ERP Education

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1 Epicor ERP Education

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3 Epicor ERP Education Epicor ERP is designed to improve business process and operational efficiency. For the software to deliver on its value, end users need to have a sound knowledge base. This is only possible with effective education and training. Research shows that educating employees provides organizations with a real return on their ERP investment as it is linked to preventing costly mistakes. For example, the same research showed that under-trained workers are at least five times more expensive to support than workers who went through a formal educational program. The Epicor extensive portfolio of education courses, materials, and user resources provides your company with an excellent platform for an effective education program. The array of resources enables you to choose the best options available to meet business needs and to tailor programs to individual learning preferences. Under-trained workers are at least five times more expensive to support than workers who went through a formal educational program.

4 Epicor University Epicor University delivers all classroom and virtual education worldwide. The University works in conjunction with the Epicor software development teams to update its curriculum with each software release, ensuring the materials and content are always up-to-date. By having a single entity responsible for education and delivery, we can ensure there is consistency in our worldwide approach. Epicor University instructors have extensive backgrounds both as application and technical consultants and educators. The University is an advocate for lifelong learning. Our education programs support a continuous process of learning through tiered learning tracks. You can leverage both instructor-led and self-paced curriculum developed for all experience levels. Students typically start with some cursory courses and work their way through the advanced levels to ensure they are using and administering the software with the utmost level of expertise. Instructor-Led Education Epicor offers over 100 Epicor ERP application and technical courses globally. Each course is led by a professional instructor and incorporates a hosted environment with real business data and the most current service pack software releases. Each course outlines concepts, provides detailed explanations, and incorporates hands-on activities for a blended learning environment. Epicor University publishes an on-going calendar of scheduled courses which includes the course objectives, recommended audience, and any prerequisites. Classroom: Many customers enjoy the face-to-face time with Epicor University instructors to ensure they have the knowledge they need to use the software with the highest level of expertise. Epicor offers in-classroom courses at each of the global training facilities. On-Site Education: With on-site training, Epicor ERP instructors host the course at your preferred location. This option is ideal for those who want dedicated classes for their employee training and/or want to tailor the training to meet their specific or unique requirements. This option is also a cost-effective solution for those who have large groups to train. Virtual: Epicor delivers the same curriculum found at its training facilities through a hosted virtual environment. With Epicor Virtual Courses, attendees simply require a phone and Internet connection to participate in a scheduled, realtime interactive instructor-led course. You can realize the convenience and savings of attending training right from your home or office while still having access to a live instructor and technical environment. Education Credits: All instructor-led courses can be purchased using Epicor University Education Credits. The number of credits required for each course varies by type of course delivery method. Pre-purchase education credits in bulk and use them anytime within 12 months of the purchase. Virtual Training Console. Attendees interact live with the instructor and other students. 4

5 Self-Paced Education For those who learn best at their own pace or want to supplement any instructor-led education, Epicor self-paced education provides an excellent opportunity for learning. Embedded Courses: With Epicor ERP Embedded Courses, users can access over 100 courses right from within the software. Users are able to easily navigate between courses and the related application, as well as accessing real-life business data through an Epicor education database. The courses provide a structured resource for initial training, as well as an excellent on-going reference tool. Temporary Hosted Environment: The Temporary Hosted Environment is designed to provide you with a system in the short term before your on-site system is in place. This way users can start familiarizing themselves with Epicor ERP applications and have access to the same education database and can use their purchased embedded courses without needing an installed Epicor ERP system. Hosted at one of our facilities, you can access the system remotely and enjoy all of the learning benefits found in your on-site solution. Custom Training and Documentation Epicor Knowledge Mentor provides the ability to easily create and publish custom training. Through its show me, try me, test me approach, Knowledge Mentor provides a unique and interactive approach to learning. Content developed for training can be re-used in job aids, reference guides, product documentation, and context sensitive help. Key features include: Easily create user training specific to your processes Link content to the actual application screens Track user training progress and performance Identify knowledge levels of individuals and/or groups Example of an Epicor Embedded Course. 5

6 Documentation Epicor provides a broad set of documentation. Developed for a wide audience (management, technical, and end users), the resources provide detailed information on installing, configuring, and using Epicor ERP applications. User Guides and ebooks: Illustrated, detailed instructions that walk users through major application functions available both in printed and electronic format. Feature Summaries: Concise overview of the new functionality within each Epicor ERP version and releases. Knowledge Base: An extensive collection of documents, including answers to frequently asked questions, procedural documentation, release notes, tips from Epicor staff, and more. Online Help: Reference tool that documents application feature/functionality, field definitions, technical detail, calculations, tips, and examples. Installation Guides: Comprehensive instructions on installing applications. Technical Reference Guides: In depth information on the most complex functionality and business logic. 6

7 Contact us for more information on Epicor Products and Services Corporate Office 804 Las Cimas Parkway Austin, TX USA Toll Free: Direct: Fax: Latin America and Caribbean Blvd. Antonio L. Rodriguez #1882 Int. 104 Plaza Central, Col. Santa Maria Monterrey, Nuevo Leon, CP Mexico Phone: Fax: Europe, Middle East and Africa No. 1 The Arena Downshire Way Bracknell, Berkshire RG12 1PU United Kingdom Phone: Fax: Asia 238A Thomson Road #23-06 Novena Square Tower A Singapore Singapore Phone: Fax: Australia and New Zealand Suite 2 Level 8, 100 Pacific Highway North Sydney, NSW 2060 Australia Phone: Fax: The contents of this document are for informational purposes only and are subject to change without notice. Epicor Software Corporation makes no guarantee, representations or warranties with regard to the enclosed information and specifically disclaims, to the full extent of the law, any applicable implied warranties, such as fitness for a particular purpose, merchantability, satisfactory quality or reasonable skill and care. This document and its contents, including the viewpoints, dates and functional content expressed herein are believed to be accurate as of its date of publication, September The usage of any Epicor software shall be pursuant to the applicable end user license agreement and the performance of any consulting services by Epicor personnel shall be pursuant to applicable standard services terms and conditions. Usage of the solution(s) described in this document with other Epicor software or third party products may require the purchase of licenses for such other products. Epicor, Business Inspired, and the Epicor logo are trademarks of Epicor Software Corporation, registered in the United States, certain other countries and/or the EU.. All other trademarks mentioned are the property of their respective owners. Copyright 2014 Epicor Software Corporation. All rights reserved.