Schedule I I LCHNTCAL SUPPORT flmsun Skill Set Deicripti in Code Sid. Rate ftcr Hours Sunddv/ Holiday (reni, L&\i R.\l l ccion.l c I ci ii: S2u,ii11/i. -. i - - [). Jtrj.i 1)I ci( 0 I :4u)I)! r \\ _\\... -.a_:n- \VI.-ij 1io c j;iic i;t1_r-c- \ 1).I.lI ii, l(1.f H:. iijls \r-h!:-c clio ar. 4t)(1,! \::-.-r,rl: I,1.i:,, ile:-: \l $u.1.iir S21ILUP/lir.. iclmic.l Pujee \i :i 4,-r P\i! -i., hr 521(l.I1U/hr Pr grin).\ianager 60: hr S2.l ).0i/hr : hr Other Technical Support Sen ices Advanced Service : Call for Pricing Application Enterprises today are ready to capitalize on the implementation efficiency and cost-savings of emerging Support applications. These businesses turn to Samsung to implement these complex solutions, including convergence technologies such as VoIP (voice over Internet protocol); call center applications such as CRM (cjstcmer relationship management); DFINlTY Wireless and UM (unified messaging) applications. In addition, Samsung UtilizOS its nationwide team of certified echncans to prvide spncrt on these ndvance a eturs, en nr you ot -,21!:_ a u P-:: c Prjvds n an:ase evalua:ian customer of emer-h-.; jrici iranced techocgies in order t deermi e-i:h trhnologies a customer can ri :- enjrome9t today
Schedule T TECHNICAL SUPPOR f Integration 1 Service : Call for Pricing Samsung s team of engineers and technicians are certified and trained to ensure that all connections and migration issues are carefully planned prior to equipment assembly, set-up, configuration, burn-in and testing in the Samsung integration services lab prior to any system shipment and implementation. Value Proposition: *Test multiple manufacturer equipment together to ensure the equipment is capability *Reduces future trouble-shooting of issues on customer equipment Security Service : Call for Pricing To protect your networks and applications from any vulnerability to criminal invasion and natural disaster, enlist Samsung to assess your security requirements and provide a blueprint that shows how they can protect your systems. Samsung will develop a security procedure and implement a firewall appliance for you, using state-of-theart products. Value Propositiom *pro4de key recommendations to customers on vulnerabilities and how to reduce them in their network Exchange Server Service : Call for Pricing Samsung can provide expertise with integrating phone applications to an end-customers email exchange server. Value Proposition: *Reduce possible future issue related to between the Exchange Server and the Phone System
Course Name Course Content OfficeServ IVR (FUTURE REL.EASE) 3046-01-IL (INSTRUCTOR LED) Designed for technicians who will install, configure, and maintain OfficeServ IVR attendant applications. Microsoft us review, Web and Server management basics, 1VR planning, IVR/TTS overview, Switch preparation, IVR/TTS installation, JVR/TTS programming, IVR/TTS maintenance, IVR/TTS troubleshooting Certification OfficeServ IVR technical Supoot for OfficeServ IVR appilcation. Class Length Prerequisite 2 days OfficeServ DataView certification and successful completion of the ACD/IVR Online Prerequisite Test. Pricing Onsite Customer User Training BASIC USER COURSE Course Name Price End User Functional Training EUFT (INSTRUCTOR LED) 5 hours on site end user training at time of Cutover S450.OO BASIC USER COURSE course Name Price End User Functional rraininq EUFTTM (INSTRUCTOR LED) T@M rate (Dcis not include Trav) $90.OOhr
OSen700 Course tan Course (umber ; jrri I 2 Sytern 10200t4LI5 zoooj i00 30000 *-- --- 3 OfficeSev 7000 Trnsitor 90100tOL 19000 1000 200,00 [ 4 Office5ri 7100 System 103001OL 11500 1000 12500 F J CU PPUCAUONS I - i i I 1 1 f 301201-O1 1500 ioo[ Of&e5etv DataVew 30130tOL 15,00 lo00 2500 officeserv CU &rnde 10 UkIzy5t + CaU + 3Q1401-Ot. 40,00 1000 5000 Operator + DataView [iencnurse tmnl.tz,r,w,n 11 Office5eri WW&era 3020 0t4L [ 3 j 290.00 10.00 300,00 1F [3 Foceservs J si [T[[o 14 OfFceServ 7000 Sene Data 3040Dt-OL 290,00 10.00 J 300.00 01 =OnheCo&rse IL = 1tt. cto Led Cm,rse =FeeriEtean$U5
SCHEDULE K DEDICATED TECHNICIAN l1-x-21415 Telecommunication Equipment & Services Dedicated Technician (Section 3.2.13) Bidder to provide price list labeled Schedule K reflecting its Section 3.2.13 Technical Support pricing. Dedicated Technician Annual Rate Non-Union Union Tech Level 1 Skills On-site break/fix services and moves, add, and changes $135,000.00 $170,000.00 Tech Level 2 Skills Support Specialist or Support Expert level technician $175,000.00 $195,000.00 Tech Vehicle (If Requested) $ 9,600.00 $ 9,600.00