CRISIS EMERGENCY TRAINING GUIDE

Safety Office CRISIS EMERGENCY TRAINING GUIDE 272727 0

TABLE of CONTENTS Crisis Emergency Planning Table of Contents 1 Organizing 2-4 Introduction 5-7 Code Levels 8 Emergency Telephone List 9 Emergency Team Contact 10 Emergency Priorities 11 Staff Skills Inventory 12 Crisis How to Respond 13 Handling Crisis-Emergency 14 Emergency Procedure Checklist 15 Emergency Student Release Log 16 Students/Staff Special Assistance 17 Emergency Status Report 18-19 Bomb Threat Assessment 20 Bomb Threat Evacuation 21 Staff Meetings 22 Student Support Counseling 23-25 Tabletop Scenarios 26 272727 1

Crisis Response Training ORGANIZING Organizing is what you do before you do something, so that when you do it, it s not all mixed up. THE MOST IMPORTANT THING VERIFY THE FACTS The administrator/principal or designee should contact law enforcement, medical authorities or family to verify if indeed a crisis did occur and the magnitude of it. CRISIS RESPONSE PLANS WHY? Safety, Security, Welfare, and Care. Emotional safety is just as critical as physical safety. There is a sense of security in knowing that there is a plan for crisis intervention, and knowing what to do which keeps a crisis from escalating from confusion to chaos. Required by Alaska Statue 14.33.120 CRISIS RESPONSE PLANNING LEGISLATION Each district shall develop a model crisis response plan. All schools are required to develop a school specific crisis response plan. 272727 2

COMPLETION DATES FOR CRISIS RESPONSE PLANS District plans are due by July 1, 2000 School specific plans are due by December 31, 2000 EACH SCHOOL SHALL HAVE A CRISIS RESPONSE TEAM Minimum Team Membership Principal One Certified Member One Classified Member One Parent BASIC PLAN REQUIREMENTS Identification of person in charge and a substitute Identification of team members and specific crisis team job functions A communication plan Crisis response protocols Emergency procedures Evacuation and lock down plans Crisis response policies COMMUNITY AGENCIES The district and each school within the district shall consult with local social service agencies and local law enforcement authorities when developing the school crisis response plan. STAFF TRAINING Training on crisis response, including evacuation and lock-down drills will be annually provided to all district employees. 272727 3

REVIEW of PLANS Each school within the district will annually review and update plans as appropriate. PUBLIC ACCESS of PLANS Notice of completion of annual review and update and the location of the plan shall be posted at each school. Plans shall be printed and available for inspection by the public. 272727 4

INTRODUCTION EMERGENCY - CRISIS PREPAREDNESS PURPOSE The purpose of this plan is to provide emergency preparedness and response instructions, information and guidelines to protect the safety and well being of students and staff at the time of an emergency. A standardized plan has been developed for all District sites to promote coordinated preparedness measures and integrated emergency response procedures. The plan must be adapted to the capabilities and special needs of each site. Therefore, where appropriate, differences in the needs and requirements of the different school levels are to be addressed throughout the site specific plan. Within the preparedness and response instructions are strategies and recommendations. These deal with the probability of hazards created from an ongoing emergency event. Each site will have greater or lesser risk, but for all sites the measures and recommendations contained can be adapted and implemented. OBJECTIVES Protect the safety and welfare of students and staff. Provide for a safe and coordinated response to emergency situations. Protect the district s facilities and property. Enable the site and district to restore normal conditions with minimal confusion in the shortest time possible. Provide for interface and coordination between sites and the District Crisis Response Team. Provide for orderly conversion of pre-designated sites to emergency shelters when necessary. SCOPE The district and site specific plans encompass all schools and address a broad range of potential major emergencies. Such types of incidents are as follows: Person Caused Violence, vandalism, hostage, assault, threat of suicide. Natural Snow storm, flood, high winds, fire, freeze-up. Situational Toxic substance, explosion, oil spill, gas leak, plane crash. Medical Injury accidental, injury crime, terminal illness, infectious disease. Mechanical Heat, water, electrical, structural, computers, telephones. 272727 5

AUTHORITY The District Emergency Operations Plan is promulgated by the Superintendent and is implemented at the time of a disaster at the direction of the Superintendent or his/her designee. Site Administrators upon the occurrence in collaboration with the Superintendent implement Site Emergency Operations Plans. In the absence of the Superintendent, each Site Administrator is authorized and directed to implement the Site Emergency Response Plan, or take such other action as may, in his or her judgment, be necessary to save lives and mitigate the effects of the disaster. All employees of the District are emergency response workers and are subject to assignment to emergency response activities assigned to them by their supervisors. Each School Site Administrator is considered to be an Emergency Service Supervisor in regard to teachers and noncertificated employees at the individual sites. EMERGENCY RESPONSE The District has established certain policies governing emergency preparedness and response within the District, which relate directly to the district plan. These include: The safety of the students is of paramount importance. All actions taken shall bear in mind the safety and well being of both students and district employees. In the event of a major disaster during school hours, school will not be dismissed without the express approval of the Site Administrator in collaboration with the Superintendent or his/her designee. Release of students shall be only to parents or their pre-authorized representative; students will remain under the supervision of school authorities. If parents or legal guardians come to the school or designated assembly area and properly identify themselves, their child can be released. Since the district is expected to assist in post disaster care of students, arrangements for the care of one s own family should be prearranged in order to permit discharge of this emergency responsibility. Each school site will have a designated Emergency Response Coordinator (Site Administrator) who shall supervise the planning, and implementation of the Site Emergency Operations Plan. An alternate Emergency Response Coordinator shall be named to serve in the event of the absence of the Site Coordinator. The Site Coordinator (Site Administrator) shall prepare a list of staff to be assigned specific emergency response roles as outlined in the Emergency Operations Plan. Each Site Coordinator (Site Administrator) shall conduct a survey of certificated and classified personnel to determine each employee s status in terms of first aid training, disaster preparedness training, and medical and emergency experience or training. Records of such status will be kept current as changes of personnel occur. Copies of records will be kept on file in the Site Coordinator s office, and a copy will be forwarded to the District Safety Coordinator. Whenever possible students should be included in the planning and implementation of the site Emergency Operations Plan. Athletes, Clubs, JROTC, and other student organizations should be 272727 6

encouraged to become a source of leadership among students in first aid and disaster preparedness and response training. The cooperation of community organizations and other parent groups should be sought in organizing disaster response activities and assignments. In preparation for the possibility of an extended stay at schools, the Site Administrator shall prepare a list of students and staff who have special conditions requiring medications or specialized attention, and maintain this information on file at site. SITUATIONS and ASSUMPTIONS Situations that have some degree of probability of occurring include: 1. Medical Emergencies 1. Fire 2. Explosion/Bomb Threat 3. Floods 4. Chemical-Fuel Spills 5. Weather Alert 6. Civil Disturbance 7. Assaults 8. Utility Failure 9. Aircraft Crash ASSUMPTIONS INHERENT IN THE DISTRICT AND SITE RESPONSE TO ANY DISASTER INCLUDE: All district site emergencies are reported to the Superintendent or his/her designee and to the employee s immediate supervisor. District sites (schools) may implement their respective Emergency Operations Plans independent of the District Emergency Operations Plan. Depending on the scope and severity of the incident, and its impact on individual sites, other sites in the vicinity of a disaster may or may not activate their Emergency Operations Plan. A Site Emergency Operations Plan may partially or fully activate its Crisis Response Team, as deemed necessary by the Site Emergency Coordinator (Site Administrator). When a local government declares a local disaster, the District s policies and procedures outlined in the plan become effective. 272727 7

EMERGENCY RESPONSE CODE LEVELS Code Levels Response Action DO Level I Handle within the school Monitor Continue with normal schedules The disturbance is confined to one area and without threat to students or I Definition staff. School personnel will respond by containing or removing persons involved with minimum interruption. Level Continue with normal II May require Outside Standby schedules, but be prepared to II Definition Level III III Definition Resources receive directives The disturbance is mobile and/or poses a direct threat to students and staff. The school may remain open, but crisis response team will isolate any disruptive activity, detain individuals involved, and terminate the threat of escalation. Should the event escalate the school administration will request police assistance and issue directives to school personnel. Coordination of District Office and Outside Resources Emergency Follow Administration Directives The disturbance prevents regular school operations to continue, there are serious threats to student and staff safety; the situation is no longer within the schools control. The school administration will request police assistance in accordance with previously established guidelines; school will be closed and responsibility for controlling the situation would be assumed by officers assigned; and authority to resolve the incident will shift from the school administration to the police officer in charge. However, responsibility for maintaining safety and order among students and staff would remain with the school and district administration. 272727 8

EMERGENCY TELEPHONE NUMBERS Law Enforcement VPSO Alaska State Troopers Police Fire and Paramedics Fire Department Department of Public Safety Volunteers/(Lead Person) City/Village Emergency Numbers City Office Public Works Utilities Native Corporation Alaska National Guard Airlines (Name) Social Service Other (Name) Medical Care Facilities Hospital Clinic Nurse Shelter/Clothing Church Red Cross United Way Community Hall Other (Name) 272727 9

EMERGENCY TEAM CONTACT INFORMATION Title/Position Name Work Phone SCHOOL LEVEL Site Administrator Ass t site Administrator Crisis response team leader Nurse/Medical Counselor Secretary Maintenance Custodian Special Ed Teacher Lead Teacher Teacher DISTRICT LEVEL Superintendent Ass t Superintendent Administrative Assistant District psychologist Safety coordinator Lead social worker Student services director Plant facilities manager Home Phone Cell Phone 272727 10

EMERGENCY PRIORITIES Purpose to mobilize as soon as possible all community and district resources necessary to respond to the crisis or emergency. First Priority: Health and Safety of Students/Staff Call emergency numbers to activate the medical, fire, law enforcement and all other necessary emergency services. Second Priority: Notification of District Superintendent Call Superintendent (907) 543-4912 Call Administrative Assistant (907) 543-4810 Call Director, Instructional Programs (907) 543-4851 Call Director, Personnel (907) 543-4886 Call Safety Coordinator (907) 543-4966 In the event of a major emergency/crisis situation, there is no guarantee that emergency medical or fire response personnel will be able to immediately respond to a school site. Therefore, the school staff must be prepared to ensure the care and safety of students during the first several hours after a major crisis without outside assistance. It is critical to determine who does what, where, and how, before a crisis occurs. An emergency/crisis plan must include assignments for: Operations First Aid Search and Rescue Communications Student/Staff Safety and Security Building Safety/Security Pupil Release Procedures Debriefing/Safe room 272727 11

STAFF SKILLS INVENTORY NAME: TITLE: ROOM#: Please check any of the following in which you have expertise or training: Emergency Response: CPR EMT VHF RADIO HAM RADIO FIRST AID SEARCH & RESCUE GRIEF COUNSELING FIRE SUPPRESSION LAW ENFORCEMENT EMERGENCY MANAGEMENT VIOLENCE INTERVENTION CRITICAL INCIDENT STRESS COUNSELING CRITICAL INCIDENT MANAGEMENT OTHER Bi/Multilingual Language(s): Using information gathered from above, list skills training and certifications; SKILLS IN MEDICAL CARE Name Room# Training Certification Date BI/MULTILINGUAL Name Room# Language Write Yes/No Ethnicity COMMUNICATION TRAINING/EQUIPMENT Name Room# Training Certification Equip Type 272727 12

Safety Office P.O. Box 305 Bethel, Alaska 99559 907-543-4966 FAX: 907-543-4910 CRISIS HOW TO RESPOND When crisis occurs, what to do before, during and after a crisis. Before a Crisis: Plans should include: Training for all school staff in a range of skills, from dealing with escalating classroom situations to responding to a crisis situation. Reference to district or state procedures Involvement of community agencies Provisions for the Incident Management Team or Behavior Team to meet regularly to identify potentially troubled or violent students and to assess situations that may become dangerous. Compile a resource directory Assemble a school emergency kit Develop a written plan that describes intervention procedures and the responsibilities of each team member Let parents and students know that there is a School Safety Plan Designate a media liaison and provide for a briefing location Practice crisis drills and procedures During a Crisis: Have action crisis response provisions in place Have identified evacuation areas where students and staff should go in a crisis Have a process for receiving immediate assistance from outside agencies Have established procedures for lockdown. Communicate within the school district through a secured method Communicate with the media on a regular basis through an identified liaison Maintain crisis procedures as events unfold Support students, staff and families as they return to the school After a Crisis: Provide follow-up support to students, staff, faculty, families and community members, establish a safe room in the school Help parents understand children s reactions to the crisis Help faculty and staff deal with their reactions to the crisis Help students, faculty and staff adjust after the crisis Help victims and family members of victims re-enter the school environment Help students, faculty and staff address the return of a previously removed student to the school community 272727 13

HANDLING A CRISIS THE FIRST 30 MINUTES The procedures followed in the first 30 minutes of a crisis are crucial in establishing how people perceive the crisis and their attitude about how it was handled. Here is a checklist to help you work through that crucial first 30 minutes. The appropriate person is in charge. The Site Administrator, Principal, Lead Teacher or Superintendent should take charge of implementing the crisis plan. Do not speculate, determine the facts. Define the seriousness of the problem. Assemble school crisis response team and activate school emergency plan. Isolate the danger area/s. If necessary, notify outside agency emergency responders (police, fire, medical) Consider all options. Act decisively to ensure the safety and well being of students and staff. Communicate with school staff. Notify the Superintendent. The Superintendent or designee will handle communication with the media, school board members and district crisis response team. Notify parents by quickest means of communications available to stay away from the school and inform parents of a designated location to meet students. 272727 14

SCHOOL:_Emergency Procedure Checklist Assess life/safety issues immediately. Provide immediate emergency medical care. Call 911 (Emergency Number) and notify police/fire-rescue/emergency medical care. Call the Superintendent. Assess the situation and implement the school crisis response procedures. Evaluate available and needed resources. Alert school staff to the situation. Maintain active communications to verify facts. Secure all areas. Implement evacuation and other procedures necessary to protect students and staff from harm. Avoid dismissing students to unknown care. Adjust or shut off bell schedule to ensure safety during crisis. Activate Parent/Guardian notification procedures. Collaborate with Superintendent on release of public information. Implement post-crisis procedures (debriefing, counseling, etc.). 272727 15

DATE: EMERGENCY STUDENT RELEASE LOG SCHOOL NAME: TEACHER: GRADE: ROOM # :_ TEACHER ID: Student Name Released To Relation to Student Time Destination 272727 16

STUDENTS/STAFF WHO NEED SPECIAL ASSISTANCE IN EVACUATION STUDENT/STAFF NAME MAIN BUILDING GRADE/ROOM# ASSISTANCE REQUIRED & PERSON ASSIGNED STUDENT/STAFF NAME ANNEX BUILDING GRADE/ROOM# ASSISTANCE REQUIRED & PERSON ASSIGNED STUDENT/STAFF NAME ANNEX BUILDING GRADE/ROOM# ASSISTANCE REQUIRED & PERSON ASSIGNED 272727 17

Emergency/Crisis Status Report Date Time_ Reported To: Superintendent s Office Law Enforcement Medical Emergency Immediate Assistance Required None Medical Fire Search & Rescue District Support Law Enforcement Fire Support Condition of Students All Accounted For No Injuries No Assistance Missing Injured Trapped In Building Require Immediate Medical Attention Condition of Staff All Accounted For No Injuries No Assistance Missing Injured Trapped In Building Require Immediate Medical Attention Attach list of names of all missing, trapped, or injured persons; Include seriousness of injury and location taken for treatment. Condition of School Buildings (e.g., cracked walls, fallen light fixtures, broken windows, broken oil or water lines, flooding, etc.) Condition of Surrounding Grounds (e.g., fallen power lines, debri, hazardous material, dangerous areas, etc.) 272727 18

Reported To: Superintendent Fire Department Law Enforcement UPDATE Date: Time: Number of Students Remaining at School Number of Staff Members Remaining at School Assistance Required: Water Food First Aid Supplies Blankets Additional Support Personnel Transportation Reported To: Superintendent Fire Department Law Enforcement UPDATE Number of Students Remaining at School Number of Staff Members Remaining at School Assistance Required: Water Food Date: Time: First Aid Supplies Blankets Additional Support Personnel Transportation 272727 19

BOMB THREAT ASSESSMENT FORM Questions To Ask Callers Voice 1. When is the bomb going to explode? Calm Nasal 2. Where is it right now? Angry Stutter 3. What does it look like? Excited Lisp 4. What kind of bomb is it? Slow Raspy 5. What will cause it to explode? Rapid Deep 6. Did you place the bomb? Why? Soft Ragged 7. What is your address? Loud Clearing Throat 8. What is your name? Accent Cough EXACT LANGUAGE OF THREAT If voice is familiar, who did it sound like? Background Sounds Street Noise Machinery Crockery Animal Voices Clear PA System Static Music Local House Long distance Motors Phone booth Cellular Office Other: Threat Language Well spoken Incoherent Foul Taped Irrational Confused Accusatory Specific Message read by threat maker (Remarks) Sex of Caller: Male Female Ethnicity: Age Range: Length of call: Time Start: Time End: Number at which call is received: Date: Time: Other Information: 272727 20 Report Call immediately to: Site Administrator: Superintendent: Police: Fire: School Safety:

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SCHOOL: Bomb Threat/Evacuation Teachers and students should evacuate the building by each classes designated fire exit. Students should be taken at least 150 feet away from the school. The signals for these emergencies will be Code Level III Please evacuate quickly and quietly. Upon arriving at designated evacuation site, teachers should organize their students and take a roll call/head count. Teachers will be responsible for assigned classes. Special Education teachers and aides will monitor evacuation of those individuals requiring assistance and assist in overall monitoring of classes. School Team Composition Inside Each member assigned an area should check classrooms, rest rooms, closets, maintenance rooms, hallways, alcoves and nooks. When designated area is clear each inside team member will report to Team Leader at the main office and then proceed immediately to the designated evacuation site and assist with the dismissal of students. Wing Wing Wing Wing _ Library _ Gym/Band Room _ Outside Outside team members will report to the designated Team Member at the. Outside team members should watch for individuals who may wander into the danger area and direct them to a place of safety. Outside team members will direct outside agency responders to danger area/s or to individuals requiring emergency assistance. Upon each outside area being secured outside team members should proceed immediately to the designated evacuation site and assist with the dismissal of students. Front of School _ Right side of School _ Left side of School _ Rear of School 272727 22

Staff Meeting 1 A facilitator from the Crisis Response Team or Principal must do the following at the first staff meeting during a crisis: Review facts of crisis and dispel rumors. Help faculty and staff members process their responses to the situation. Describe the feelings that students may experience and suggest how teachers might handle specific situations. Provide guidelines for helping students who are upset. Encourage teachers to allow for expressions of grief, anger, etc., in the homeroom or class in which announcement is received or in other classes throughout the day. Emphasize the acceptability/normalcy of a range of expressions. The guiding principle is to return too normal as soon as possible within each class and within the school. The structure of routine provides security and comfort to all members of the school community. Encourage staff to dispel rumors whenever possible and discourage any glorification of the event (especially in suicidal death). Request faculty and staff to meet 30 minutes early the next school day to review procedures plan for the day. Staff Meeting 2 Assign a strong team in the class where the tragedy occurred, or in the classes where the students(s) are in attendance. Determine the need for law enforcement personnel, if any, and their location for that day. Questions to be considered in classroom discussion include the following: Are students sleeping? Eating? This may determine the level of stress they are experiencing. Provide stress reduction techniques to the teachers to share with the students. Prepare the students for the injured visiting or returning to school. Encourage the teachers to put structure back in the classroom. Place the "high risk" students and teachers on a list so they may be followed. Set up regular meetings with the teachers and staff: Stick to the program schedule that will be provided; have the teachers offer grief activities. In case of death, provide funeral/visitation information/procedures. Debriefing Format for Teachers & Staff Review intervention process and events of the day. This should be daily. Ensure that key school personnel attend debriefing, Review status of referred students, faculty and staff that needed follow up attention. Identify and prioritize needs for following day. Provide opportunities for the staff to express feelings and request support. Debriefing/Wrap-up for Crisis Team Brainstorm ways to meet identified needs. Provide mutual support. Identify who will contact victim's family. Write a detailed summary report of events of the to present to administrators. 272727 23

Student Support Services The Interview Intervention The goal of the interview is not only to identify the immediate effects of the trauma but also to assist the student in the traumatic experience and help the student with general solutions to the problem. In some cases, a single interview may be the only intervention needed. In other cases, further services may be warranted, such as, referral to resource community agencies. Children have different skills for dealing with information and reaching to events, depending on their age and development. Counseling with younger children requires involvement and use of nonverbal material and very directive ways to elicit feelings. Frequently, facts and fantasy are intermingled and young children have difficulty acknowledging a crisis. However, a discussion format can be possible as a means to focus on problem-solving and crisis-coping skills. The Interview Risk Screening form provides a "mental check list" on essential information to obtain during the student interview. Students who need further assessment or more in-depth intervention should be referred to school personnel who hold certified licenses to provide counseling services to students or should be referred to a community agency. It is District policy to obtain parental consent prior to the delivery of ongoing counseling services. 272727 24

INTERVIEW RISK SCREENING Name: M F Date Referred by: English Yupi'k Other Interviewed by: INTERVIEW OUTLINE (Ask for details, clarifications of thoughts and feelings) A. Degree of Risk? 1. Where were you when the event occurred? Direct On-site In neighborhood Out of area 2. What did you see or (hear about)? 3. How do you feel now? B. Other Factors I. How well do you know the victim(s) 2. Have you or any of your family had a similar experience? 3. How do you think this will affect your family? C. Is response in Proportion to Degree of Risk? D. Reaction to Event 1.Do you think your life will be different now? In what way? 2. Do you think you could have done anything to prevent this incident? 3. What are you angry/guilty about? 4. Do you want to "get even" or seek revenge? E. Concerns/Problems 1. What is bothering you now? 2. Have there been any changes in you life or routine because of the event? 3. What is the most pressing problem? F. Plan of Action 1. What has worked for you in the past when there has been a problem? 272727 25

TABLETOP SCENARIOS SAMPLE Scenario #1 Time: 9:15 a.m. Day: Thursday Situation: An anonymous phone caller tells the office secretary that at 10:30 a.m. something bad is going to happen at the school. The secretary asks if a bomb has been planted. The caller gives no further information, stating only that school staff be ready at 10:30 a.m. The caller s voice was calm, raspy, and not likely a student s. Scenario #2 Time: 10:30 a.m. Day: Monday Situation: Scenario #3 Time: 12:10 p.m. Day: Tuesday Situation: Scenario #4 Time: 8:15 a.m. Day: Wednesday Situation: Scenario #5 Time: 10:45 a.m. Day: Thursday Situation: The main office receives an intercom call from a classroom in obvious disorder. A student requests help. When you arrive, you find the teacher lying unconscious on the floor. An agitated parent arrives in the main office and requests to remove his son from school. The secretary refuses to get the student because the boy s record says his father is a non-custodial parent to whom the boy should not be released. The father becomes more upset and threatens the secretary, then declares that no one is leaving the office until he sees his son. Students are milling immediately outside the building and in the cafeteria just before classes are about to begin for the day. A student enters the cafeteria with a knife and begins stabbing at students. Two students are wounded; many students outside the building hear screaming and run away from the campus. The principal is in the main office meeting with a parent. After morning recess, the teacher on playground duty realizes that a student is missing. The teacher does not remember the last time the student was seen. The teacher tells the principal and the student s homeroom teacher after sending all students back to their classrooms. 272727 26