Goverlan Remote Control Feature Overview Goverlan Remote Control Powerful IT remote control, made easy Support, control and manage multiple users anywhere securely and seamlessly. With its powerful broadscope features and effortless implementation, Goverlan Remote Control is the intuitive choice for IT professionals. www.goverlan.com
Easy to implement, secure to use Simple to install and run. Connect from day one! Goverlan s agents are reliable and installation is so seamless that it can be done in only seconds. With Goverlan, we were installed in minutes and using it in meaningful ways within hours. I didn t have to read through the manual at all -Pekin Hospital z No database back-end or Active Directory schema modification required z Speedy and effortless deployment. The Goverlan agents are very small & stable (less than 5MB) and have been designed to have no impact on system performance. The agents can be autoinstalled/maintained by Goverlan or pre-installed by you. z Seamless integration with Active Directory for quick & easy access to your domain machines. Easily organize your end points by creating a hierarchy of static containers, Active Directory containers or IP ranges in the Favorites area. Enterprise-Level Security & Flexibility i z Easy firewall configuration. Goverlan uses a single TCP port for all communication and easy firewall configuration. If Windows firewall is turned on, then Goverlan agents automatically configure it with an exception. z Secured authentication. Every action performed via Goverlan is done under the identity of the Goverlan operator, and is authenticated and approved through native Active Directory privileges. z Encrypted communication. Every piece of data transmitted over the network is encrypted using the RSA RC4 protocol. z Protect your users against unauthorized access. Configure your client machines to prompt the local user to approve a remote control session. Display post-remote control session notifications or configure automatic email notifications. z Central and secure management of Goverlan global settings. Define the behavior of Goverlan within your infrastructure using a domain group policy or using the Goverlan Central Server ii. Goverlan settings can be used to define an extensive set of behaviors. Customize the image and text of the client side user interface with your corporate branding. z Central and secure auditing. Auditing of remote control sessions can be centrally and securely managed using the Goverlan Central Server. i ii For more information about Security & Goverlan, refer to the Goverlan Security white paper: http://www.goverlan.com/doc.cgi?id=goverlan-security The Goverlan Central Server allows you to centrally and securely configure and distribute settings. Settings configured via the Goverlan Central Server can only be modified by a super-authority. See: http://www.goverlan.com/doc.cgi?id=goverlan-central-server-overview
Goverlan Remote Control Feature Overview Cost-effective Licensing z Priced per operator, not per node. A single license authorizes an operator to remote control an unlimited number of client machines. z One time cost. Licenses are perpetual. All updates and bug fixes for the version purchased are free of charge. z The Goverlan Central Server is included, at no additional charge. z Free, non-expiring e-mail technical support. The primary factor for choosing Goverlan was the price versus features. We felt Goverlan offered a tremendous amount of capabilities for the costs involved. -South Dakota Bereau of IT Powerful, time saving features Using Goverlan Remote Control, you can perform the following primary tasks quickly and efficiently: Remotely Control your computers and users Remote control one or more computers simultaneously. During a remote control session, you can view a remote machine s screen and control the remote keyboard and mouse as if you were physically at the machine. z An operator can remote control Windows, MacOS X and Linux machines z A client machine can be remote controlled by multiple operators z Disable mouse and keyboard access to the remote user or mask the client s physical screen while you perform your admin duties. z Support client machines with multiple monitors. z Instantaneously share a customized list of favorite computers. We really like the ability to see multiple thumbnails of all of our monitored machines at once. -Pekin Hospital Remotely Monitor your computers and servers Remotely monitor the screen activity & performance indicators on machines within a single view. This powerful feature gives you ominiscient control, useful for data center server monitoring or assessing user activity compliance. Using Goverlan Remote Control s layout management: z Define a customizable view of your computers. z Reload saved views and re-establish connection to all machines. Share saved views with other Goverlan users. www.goverlan.com
Remotely Shadow thin client RD sessions Goverlan Remote Control fully supports Citrix XenServer/XenDesktop/ XenApp as well as Microsoft Terminal Services Servers infrastructures. Remotely shadow any remote desktop session as easily as a physical session. Goverlan does not require invasive mirror drivers to be installed when remote shadowing Citrix or Microsoft RDP virtual desktops. Technicians can easily switch between any remote shadowing session. Remotely Assist public clients-anytime, anywhere Allow your users to request assistance remotely no matter where they are. This feature doesn t require a third party service between you & your clients. Easily communicate with your clients Send pop-up messages to your client s machines or initiate chat sessions in or outside of a remote control session. Multiple Admins can participate in the same remote support session. Administer & Troubleshoot your client machines Goverlan Remote Control includes a set of tools which allows you to perform administrative tasks on remote machines. z Includes the Goverlan Task Manager to observe machine performance while conducting a RC session. z Wake a remote machine from sleep mode using the Wake On LAN feature. z Drag/Drop files to and from remote machines. z Remotely shutdown, reboot (safe mode supported), stand-by or hibernate, logoff or lock a computer. z Interrupt & configure automatic logon sequence (useful for schools, kiosks and thin clients). Capture your clients screen z Print the client s screen. z Export the client s screen to an JPEG image. z Perform a video capture of the remote control session. Integrate with other utilities z Goverlan Remote Control gives you the flexibilty to integrate with other endpoint management utilities via command-line.
Goverlan Remote Control Feature Overview Product Comparison Suite Remote Control WMIX Price per technician $699 $299 $89 Client node fee No No No Live Support and Administration of Users and Computers Remote control 4 4 Remote control protocols supported (RDP, Citrix ICA, VNC, Goverlan proprietary protocol) 4 4 Multi-monitor support for data center and classroom management 4 4 Multi monitor layouts with customizable views 4 4 System and hardware information 4 4 Computer local accounts management 4 Software package management (install, repair, remove) 4 limited Advanced Task Manager 4 4 Remote Command Prompt 4 Active Directory integration 4 limited limited Active Directory object search 4 Active Directory & NT Domains account management 4 User password management 4 Logged in user and computer detection 4 limited 4 Group chat 4 4 Instant messaging 4 4 Batch and Script dispatching 4 Registry management 4 limited File system management 4 limited Remote Run As 4 4 Remote Shutdown, Hibernate and Logoff Management 4 limited Wake On LAN 4 4 Printer management 4 4 Drive Maps management 4 www.goverlan.com
Suite Remote Control WMIX Price per technician $699 $299 $89 Client node fee No No No Live Support and Administration of Users and Computers (continued) Shared Resources management 4 Environment Variables management 4 Customizable and expandable features though Custom Actions 4 Advanced Desktop and User Management Modify user account configuration settings globally 4 Modify computer configuration settings globally 4 Execute configurable tasks on computers globally 4 Explore the WMI repository 4 4 Query WMI object information 4 4 Generate WMI Scripts and execute WMI queries 4 4 Create GPO filters 4 4 Modify WMI object s values on a single machine 4 4 Modify WMI object s values on a set of machines 4 Execute WMI methods on a single machine 4 4 Execute WMI methods on a set of machines 4 Audits and Reports Report users or computers with a specified configuration 4 Login Events auditing 4 Generate auditing reports for a machine 4 limited Generate auditing reports for a set of machines 4 limited Generate customizable asset management and inventory reports 4 Generate customizable user information reports 4 Generate customizable WMI information report on a single or small set of machines 4 4 Generate customizable WMI information report on a large set of machines 4
Specifications Product name Supported OS(s) - Operator side Supported OS(s) - Client side Required disk space - Operator side Require disk space - Client side Goverlan Remote Control v7 Windows XP and later Windows 2000 and later Mac OS X, Linux (via the VNC protocol) 50 MB 5 MB Other Documents Goverlan Remote Administration Suite - Product Overview http://www.goverlan.com/doc.cgi?id=goverlan-remote-administration-solution Goverlan Central Server - Architectural & Implementation Overview http://www.goverlan.com/doc.cgi?id=goverlan-central-server-overview Product Comparison http://www.goverlan.com/doc.cgi?id=remote-management-software-comparison White Papers Goverlan - Security Overview http://www.goverlan.com/doc.cgi?id=goverlan-security Section 508 Compliance http://www.goverlan.com/doc.cgi?id=section-508 PCI DSS Compliance http://www.goverlan.com/doc.cgi?id=pcid-dss-compliance Need more power? Need to deploy software & updates across your network quickly and efficiently or gather detailed data on all computers in a matter of seconds? Try our Goverlan Remote Admin Suite product which has a broader toolset to manage and control multiple machines (silently without interrupting users). http://www.goverlan.com/doc.cgi?id=goverlan-remote-administration-solution
Published by PJ Technologies, Inc. 2655 S LeJeune Road S1001 Miami, FL 33134 Copyright 2012 PJ Technologies, Inc. Goverlan is a registered trademark of PJ Technologies, Inc. This publication may contain the trademarks and service marks of third parties and such trademarks and service marks are the property of their respective owners. THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS AND SERVICES IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSI- BILITY FOR THEIR APPLICATION OF ANY PRODUCTS AND SERVICES. www.goverlan.com