Military Utility Conservation Program

YARDI Military Utility Conservation Program Residents of Carlisle Barracks A Balfour Beatty Community Presenter: Mindy B. Miller Military Client Manager YARDI Formerly ista multi-family

WHO IS YES ENERGY MANAGEMENT? YES Energy Management is the utility billing division of Yardi, the makers of Voyager, the property management software used by Balfour Beatty. Over 30 years of experience in the utility billing industry. Over 330 employees providing superior service. Current Portfolio of 710K units. Actively involved in industry groups and associations including the Department of the Army s Live Army Green Utility Conservation Program

YARDI MILITARY HOUSING EXPERIENCE HILL AFB LITTLE ROCK AFB HANSCOM AFB CARLISLE/PICATINNY FORT RILEY ANDREWS AFB NAVY NORTH & SOUTH NWS CHARLESTON LA AFB FT STEWART/HUNTER ISLAND PALM COMMUNITIES IROQUOIS POINT DAVIS MONTHAN AFB HOLLOMAN AFB WHITE SANDS MISSILE RANGE FORT BLISS LIBERTY VILLAGE NAS JRB FT WORTH NAS Corpus Christi NAVY MERIDIAN NAVY GULFPORT MCLB ALBANY NAS WHITING FIELD NAS PENSACOLA NAVY PANAMA CITY NAVY KINGS BAY NAVY MAYPORT NAS JACKSONVILLE PATRICK AFB MACDILL AFB NAS KEY WEST

WHY LIVE ARMY GREEN? 2001 Office of the Secretary of Defense required soldiers in privatized housing to be responsible for their utilities. Mandated by the Department of Defense and supported by Congress Army is working with energy industry experts to comply with our national energy goal of reduced utility consumption Energy independence Environmental stewards Soldier and family well-being is a top priority for the Secretary of the Army Energy savings are re-invested into housing projects for improved housing renovations, community centers, playgrounds, resident activities, etc.

RADIO FREQUENCY UTILITY METERING SYSTEM YES

PROFILES AND BASELINES Profiles Home Profile = Performance Capability Homes of similar efficiency levels grouped together. Factors to consider when profiling: Age Location Size- bedroom count, sq footage Floor plan Other construction specifications Baseline Baseline = Avg. Resident Consumption Behavior Within a Profile group: Remove unoccupied homes Remove partial billing periods Remove top and bottom 10% outliers Calculate current average consumption Rolling Baseline - Calculated monthly to allow for weather patterns and other miscellaneous factors.

A LOOK AT LIVE BILLING STATEMENTS: REMIT, NO ACTION, REBATE Accrued Balance over $15.00 trigger = Remit Statement Invoices within threshold receive No Action Statement. Balance is accrued until balance exceeds upper or lower trigger points. Accrued Balance totaling less than -$15.00 = Rebate Check $15 Baseline (-$15) Balfour Beatty Communities pays your utility usage up to the BASELINE out of your BAH. If your usage is more, then you pay only the difference. If you are under, your account is credited with the difference.

WHAT HAS CHANGED? YES is the billing provider generating your statements. There is a new statement design. Refund checks are mailed within 7 business days of the billing. There is a new Resident Portal. Payments may be made on-line via Portal, over the phone and by mail to YES. YES Call Center Unique customer service phone number for Fort Bliss residents to reduce wait time.

HOW TO READ YOUR YES UTILITY STATEMENT Top portion of statement is the tear off stub with payment details. Left hand side contains: Customer service contact details Portal website Remit to address Community Name Resident ID and registration code Main body lists: Meter information Utilities invoiced Baseline and dollar charges / credits Legend stating if there is an amount to pay, nothing to pay, or a refund check is due.

RESIDENT PORTAL Secure website Featuring: Your home profile group Your current and past utility statements View current and projected consumption Review utility account balance Make a payment Neighborhood Community Center Contact information FAQ s on the Live Army Green Program Future Resident Portal: www.yesatcarlislebarracks.com

SECURE LOG IN PAGE Future Resident Portal: www.yesatcarlislebarracks.com

PROFILE SCREEN View Your Account Service Member name Service address Resident contact information

VIEW CURRENT & PREVIOUS YES STATEMENTS Future Resident Portal: www.yesatcarlislebarracks.com

MONTHLY AND PROJECTED USAGE GRAPHS Reviewing past & projected consumption and cost Date driven Current date for projected consumption & cost Prior date for historic consumption & cost Red line = baseline to date Blue line = projected baseline Brown line = baseline upper threshold Yellow line = Your consumption to date Green line = Your projected consumption

ACCOUNT BALANCE Future Resident Portal: www.yesatcarlislebarracks.com

MAKE AN ONLINE PAYMENT Future Resident Portal: www.yesatcarlislebarracks.com

COMMUNITY CENTER CONTACT DETAILS Future Resident Portal: www.yesatcarlislebarracks.com

LIVE ARMY GREEN PROGRAM FAQS Future Resident Portal: www.yesatcarlislebarracks.com

YES CUSTOMER SERVICE YES Energy Management, Inc. P.O. Box 9156 Colorado Springs, CO 80932 Phone: 717.609.1864 (24hr dedicated line for military residents) Email: YESCS@yesenergymgmt.com Web: www.yesatcarlislebarracks.com

DID YOU KNOW??? If you You will save enough energy to If 1,000 people joined, you could Use the microwave to cook 2 meals a week Lower the thermostat on your water heater by 1 degree Replaced 1 light bulb with a CFL Use the cold water cycle for 1 load of laundry Lower the heat by 1 degree in the winter Run your a/c for 1 hour Watch TV for 56 hours Surf the web for 214 hours Recharge your laptop 17 times Watch 646 DVDs Power a local school for 2 days Power a fire station for 39 weeks You could power a hospital for 3 days Power a home for 30 days Power 85,220 office computers for 1 year