Subpart 1:BT Business VoIP Services General BT Business VoIP Services include Business Broadband Voice, BT Hosted VoIP and BT IP Trunk and provide the facility to make or receive a phone call using a suitably enabled BT Business Broadband line in the UK. Customers will be charged a monthly or quarterly fixed fee for the service. Additional charges are made for all calls. The Services are available to all Customers with a BT PSTN line and Business Broadband from BT and with the appropriate equipment. BROADBAND VOICE Broadband Voice provides 1 to 2 Broadband Voice lines per BT Business Broadband connection. BT HOSTED VOIP BT Hosted VoIP is available for a minimum of 3 Hosted VoIP lines and a maximum of 100 Hosted VoIP lines per installation. BT Hosted VoIP is limited to a maximum of 8 Hosted VoIP lines per BT Business Broadband connection.the BT Business Hub enables 3 BT Falcon IP Phones to be connected to the Hosted VoIP Service, and the use of an Ethernet Hub switch enables connection of an additional 5 BT Falcon IP Phones. Customers who entered into Contracts from the 26th October 2009 receive one inclusive geographic number, one Hunt Group and one MADN (Multi Appearance Directory Number) per Hosted VoIP line. The first Hunt group and MADN are inclusive with the BT Hosted VoIP service. Additional Geographic numbers, Hunt Groups and MADN's will be charged at standard rate thereafter. The Service includes 1571 for Business VoIP as part of the package. Further details on the functionality of 1571 for Business VoIP are available at http://business.bt.com/broadband-and-internet/internet-communication/broadband-voice/ calling-features BT IP Trunk BT IP Trunk provides the facility to make or receive a call using a suitably enabled BT Business Broadband line and provides a means of connecting a Customer's PBX to BT's VoIP network. Each BT IP Trunk will support multiple channels, subject to the underlying data/broadband connection. BBV and Hosted VoIP Calling Features The following features are available within tariff on Broadband Voice and Hosted VoIP: CLI Presentation / Withhold Caller Return (1471) Last Call Erasure (1475) Call Divert (Busy, No Reply & Unconditional) Call Transfer Anonymous Call Rejection Selective Call Rejection Do Not Disturb 3-way Calling Section 56:Part 18: PAGE 1
Call Waiting (Provided by CPE) Speed Calling Reminder Call (Ad-hoc and Regular) Customer controlled call barring + PIN change Voice Mail (BT Answer or Call Minder) Find-Me-Follow-Me Additional features are available within tariff on Hosted VoIP:- Extension Number Dialling (2XX) Short Code Dialling (3XX) Multiple Appearance Directory Numbers (MADNs) Multi Line Hunt Groups (MLHG) Pickup Groups Directed Call Pickup Music on Hold Easy Attendant Advanced Attendant is a chargeable feature available on Hosted VoIP. Call Charges for Broadband Voice and Hosted VoIP Calling Features Calls that are forwarded or diverted from the Easy Attendant are not included within any unlimited call bundles, and are charged at the Hosted VoIP Pay as you go call package rates as detailed in Subpart 4. Any calls that are forwarded or diverted from the Easy Attendant to another Hosted VoIP line will not incur any call charges. Calls that are forwarded or diverted from the Advanced Attendant are charged at the call rates for the call package associated with the Advanced Attendant line. If the Customer has an Unlimited Call package on the Advanced Attendant line, then these calls will be included with the Unlimited Call package allowance. If the Customer has a Pay as you go call package on the Advanced Attendant line, then these calls will be charged at the call rates associated with the Pay as You Go call package. Any calls that are forwarded or diverted from the Advanced Attendant to another Hosted VoIP line will not incur any call charges. For Call Transfer the transferred part of the call is charged to the Broadband Voice or Hosted VoIP renter at normal dialled rates; the calling Customer pays the call charge only to the number dialled. Reminder calls and calls made using Call Divert and 3-way calling are charged at the same tariff as for the equivalent digital exchange network services as described in Section 2Part 4 Pricing Package options for Broadband Voice and Hosted VoIP i) For Customers who signed Broadband Voice contracts between 26th October 2009 and 30th March 2011 (not available for new supply) there are three pricing packages available: 1) Broadband Voice with Free UK Calls 2) Broadband Voice with Free UK Calls and IP Phone 3) Broadband Voice Unlimited Call Package For details of the Free UK Calls Special offer please refer to 13/09 BT Business Broadband Voice Free UK Calls Sp... ii) For all Customers with contracts signed on or after 31st March 2011 for Business Broadband Voice there are three pricing packages available: Section 56:Part 18: PAGE 2
1) Broadband Voice with Inclusive 500 minutes UK Calls 2) Broadband Voice with Inclusive 500 minutes UK Calls and IP Phone 3) Broadband Voice Unlimited Call Package The above pricing packages in i) and ii) above are available with and without a BT Business One Plan Variant*. The Customer is required to enter into a separate Contract for the BT Business One Plan Variant which is a discount package subject to separate Terms and Conditions. For Customers who entered into contracts from 26th October 2009 for Hosted VoIP, there are two pricing packages available: 1) BT Hosted VoIP 2) BT Hosted VoIP Plus The above pricing packages are available with and without a BT Business One Plan Variant*. The Customer is required to enter into a separate Contract for the BT Business One Plan Variant which is a discount package subject to separate Terms and Conditions. Further details of the pricing packages for Broadband Voice and Hosted VoIP are included in subpart 4 Pricing for BT IP Trunk is detailed in sub-part 6 Additional Information Including Restrictions Full details including information relating to some services that cannot be accessed by Business Broadband Voice, BT Office Communicator and BT Hosted VoIP can be found in the Business Broadband Voice, BT Office Communicator and BT Hosted VoIP userguides at www.bt.com/businessbroadbandvoice. *BT Business VoIP Services with BT Business One Plan/ One Plan Plus. For the purposes of Part 18 references to "BT Business One Plan Variant" mean BT Business One Plan or BT Business One Plan Plus, as applicable. BT Business VoIP Services are not available with BT Business One Plan Traditional. Section 56:Part 18: PAGE 3
Subpart 2:Business Broadband Voice Connection and Installation Charges Connection Charge ExcVAT IncVAT First Lines 0.00 0.00 Subsequent lines 0.00 0.00 BT Managed Install This service is available to Customers who have BT Business Broadband and subsequently order BT Business Broadband Voice. The charge includes one engineering visit to the premises to configure and demonstrate the Business Broadband Voice service. One off Payment One off payment ExcVAT IncVAT (pm) (pm) BT Managed Install for Business Broadband Voice 75.00 90.00 Rentals for Customers with contracts signed before 26 October 2009 (not available for new supply from 26th October 2009) Existing Business Broadband Voice Customers who have a Contract with BT prior to 26th October 2009 (these services are not available for new supply) will continue to be charged, as appropriate at the Broadband Voice rate until their existing Contract is terminated. Monthly Payments Exc VAT Inc VAT (pm) (pm) Business Broadband Voice First line rental 5.00* 6.00* Business Broadband Voice - Subsequent lines rental 5.00 6.00 Geographic Number (per number)** 2.99** 3.59** BT Call Minder for Business VoIP 2.50 3.00 * FREE Broadband Voice line offer available to BT Business Total Broadband Customers **Geographic numbers are subject to availability. 0207 and 0208 numbers are not available on Broadband Voice. Paragraphs 1-12 below apply to Customers with contracts signed before 26 October 2009 (not available for new supply). 1. Open to all UK businesses that order BT Business Broadband Voice when placing a new order or agreeing to a further minimum term for BT Business Total Broadband before 26th October 2009. 2. The connection fee for the first line only will be waived together with the monthly charges for the duration of the BT Business Broadband Voice Contract. 3 Customers must have a BT PSTN line, order BT Business Broadband Voice and place an order or agree to a further minimum term for BT Business Total Broadband. 4 An outgoing call must be made using the first line: Section 56:Part 18: PAGE 4
(a) within 90 days of placement of the order for the Services, and subsequently (b) at least every 90 days from the Service Start Date. Failure to do so may result in suspension or termination, at BT's option, of the Service to the first line. 5 This will not apply where the first line of the BT Business Broadband Voice service is provided to any UK businesses ordering the BT Business Broadband Voice Plus product. 6 Eligible Customers wishing to switch to a free BT Business Broadband Voice line from an existing chargeable first line will be charged for any remaining period of the chargeable first line minimum period. 7 Except as expressly stated, the standard Terms and Conditions for the relevant service will apply in addition to these Terms and Conditions. 8 Any calls made using the BT Business Broadband Voice service must be paid for at applicable standard rates. 9 Any additional BT Business Broadband Voice lines will be subject to applicable standard monthly rental charges. 10. Business Broadband Voice Customer Equipment may be required (such as Broadband Voice Telephone Adapter). 11. Customers must have: BT PSTN Line Business Broadband from BT Appropriate Business Broadband Voice Customer Equipment ( a Broadband Voice Telephone Adapter may be required) 12 VoIP Calling Features 1571 for Business VoIP (although Customers may, subject to the additional charges set out above, upgrade to BT Call Minder for Business VoIP). Further details on the functionality of 1571 for Business VoIP & BT Call Minder for Business VoIP are available at www.bt.com/businessbroadbandvoice Rentals for Customers with contracts signed on or after 26 October 2009 Monthly Payments Exc VAT Inc VAT (pm) (pm) Business Broadband Voice with Free*/ Inclusive** UK calls line rental - 1 year Contract 7.50 9.00 Business Broadband Voice with Free*/ Inclusive** UK calls line rental - 2 year Contract 5.00 6.00 Business Broadband Voice with Free* UK calls line rental - 2 year Contract with IP Phone for 7.50 9.00 Customers with Contract signed after 26th October 2009 and before 15th November 2010 #. Business Broadband Voice with Free*/ Inclusive** UK calls line rental - 2 year Contract with IP 9.00 10.80 Phone for Customers with Contract signed on or after 15th November 2010 # Geographic Number (per number) 2.99 3.59 BT Call Minder for Business VoIP 2.50 3.00 Geographic Number / any ported* number to the service (first number per line in area / out of 0.00 0.00 area) Geographic Number / any ported* number to the service (subsequent number per line) 2.99 3.59 *Geographic Number Portability Import enables the Customer of an Other Licensed Operator (OLO), to transfer the number associated with their fixed telephony service from the OLO to BT. A telephone number which had previously been exported to the OLO from BT may be imported. The portability of individual numbers is subject to confirmation. Geographic numbers are subject to availability. 0207 and 0208 numbers are not available on Broadband Voice Section 56:Part 18: PAGE 5
*Customers who signed Broadband Voice contracts between 26th October 2009 and 30th March 2011 will receive the 500 Free UK Minutes in accordance with the Special Offer Terms and Conditions as detailed in 13/09 BT Business Broadband Voice Free UK Calls Sp...) **Customers who signed Broadband Voice contracts on or after 31st March 2011 will receive the 500 inclusive UK call minutes in accordance with the Broadband Voice Inclusive UK Calls section below. # Please refer to subpart 5 for details on the phone warranty Notes 1. Open to all UK businesses that order BT Business Broadband Voice. 2 Customers must have a BT PSTN line and BT Business Broadband to order BT Business Broadband Voice 3 There is a maximum limit of two Broadband Voice lines per BT Business Broadband connection 4 If Customers select the Broadband Voice Unlimited Call Package they must have a Broadband Voice line. 5 The Minimum Period is 1 or 2 years as specified on the order. 6 Any calls made using the BT Business Broadband Voice service must be paid for at applicable standard rates. 7 Any additional BT Business Broadband Voice lines will be subject to applicable standard monthly rental charges 8 Customers must have: BT PSTN Line Business Broadband from BT Business Hub from BT Appropriate Business Broadband Voice Customer Equipment (a Broadband Voice Telephone Adapter may be required) 9 Business Broadband Voice includes: Calls (please see part 18, subpart 4for details on Calls and charges) VoIP Calling Features 1 Geographic number (in area / out of area) 1571 for Business VoIP (although Customers may, subject to the additional charges set out above, upgrade to BT Call Minder for Business VoIP). Further details on the functionality are available at www.bt.com/ businessbroadbandvoice Section 56:Part 18: PAGE 6
Subpart 3:BT Hosted VOIP Connection and Installation Charges CSS Code Connection Charge ExcVAT IncVAT Single Connection fee at start of service 80.00 96.00 BT MANAGED INSTALL FOR HOSTED VOIP This service is available to Customers who require BT to configure MADNs and Hunt Groups either as part of the initial installation or subsequently. The charge includes one engineering visit to the Site to configure and demonstrate the service unless the work is undertaken as part of the initial order for the Hosted VoIP service. Customer Lines at single site Standard Charge First Visit Subsequent Lines as part of initial install Subsequent lines in addition to initial install (requiring a new visit) Standard Charge Subsequent lines in same visit up to 10 100 30 100 30 11 to 30 100 30 100 30 31 to 50 30 30 100 30 51 to 100 15 15 100 15 Rentals for Customers with contracts signed before 8th December 2008 (not available for new supply) Existing BT Hosted VoIP Customers who have a Contract with BT prior to 8th December 2008 (these services are not available for new supply) will continue to be charged, as appropriate at the BT Hosted VoIP rate or the BT Hosted VoIP Plus rate for their call charges and line rental until their existing Contract is terminated. Monthly Payments (pm) (pm) ExcVAT IncVAT BT Hosted VoIP first line 5.00 6.00 BT Hosted VoIP - Subsequent lines 5.00 6.00 Geographic number / any ported* number to the service (per number) 2.99 3.59 *Geographic Number Portability Import enables the Customer of an Other Licensed Operator (OLO), to transfer the number associated with their fixed telephony service from the OLO to BT. A telephone number which had previously been exported to the OLO from BT may be imported. The portability of individual numbers is subject to confirmation. Geographic numbers are subject to availability. 0207 and 0208 numbers are not available on Hosted VoIP. Hosted VoIP and Hosted VoIP Plus (Unlimited call package) Rentals for Customers who contracted with BT on or after 8th December 2008 and before 26th October 2009 (not available for new supply) Hosted VoIP Existing BT Hosted VoIP Customers who have a contract signed with BT on or after 8th December 2008 and before the 26th October 2009 (these services are not available for new supply) will continue to be charged, as appropriate at the BT Hosted VoIP rate or the BT Hosted VoIP Plus rate for their call charges and line rental until their existing Contract is terminated. Section 56:Part 18: PAGE 7
Monthly Payments (pm) (pm) Exc VAT Inc VAT BT Hosted VoIP 1 year Minimum Period (1st Minimum Period) 7.50 9.00 BT Hosted VoIP 1 year Minimum Period (Subsequent Minimum Period) 6.75 8.10 BT Hosted VoIP 2 year Minimum Period (1st Minimum Period) 5.00 6.00 BT Hosted VoIP 2 year Minimum Period (Subsequent Minimum Period) 5.00 6.00 BT Hosted VoIP no minimum periods (following termination of subsequent Minimum Periods) 7.50 9.00 Geographic Number / any ported* number to the service (first number per line) 0.00 0.00 Geographic Number / any ported* number to the service (subsequent number per line) 2.99 3.59 *Geographic Number Portability Import enables the Customer of an Other Licensed Operator (OLO), to transfer the number associated with their fixed telephony service from the OLO to BT. A telephone number which had previously been exported to the OLO from BT can also be imported. Geographic numbers are subject to availability. 0207 and 0208 numbers are not available on Hosted VoIP. BT Hosted VOIP Plus Monthly payments Exc VAT Inc VAT (pm) (pm) BT Hosted VoIP Plus 1 year Minimum Period (1st Minimum Period) 22.49 26.99 BT Hosted VoIP Plus 1 year Minimum Period (Subsequent Minimum Period) 21.74 26.09 BT Hosted VoIP Plus 2 year Minimum Period (1st Minimum Period) 19.99 23.99 BT Hosted VoIP Plus 2 year Minimum Period (Subsequent Minimum Period) 19.99 23.99 BT Hosted VoIP Plus no minimum periods (following termination of subsequent Minimum Periods) Calls within the Hosted VoIP Plus package will be rounded up to the next 60 seconds. General Notes 1. Customers must sign a new Contract with either a 1 year or 2 year Minimum Period. 22.49 26.99 2. Upon expiry of the 1st Minimum Period, the Contract will continue for subsequent Minimum Period(s) until such time as the Customer takes the action prescribed in the Service Schedule or terminates the Contract or Service in accordance with the Conditions. 3. Following the 1st Minimum Period, the monthly rental charge will be automatically re-aligned from the appropriate monthly rental for the 1st Minimum Period to the appropriate monthly rental for subsequent Minimum Periods (see above). 4. If the Customer notifies BT in accordance with the provisions of the Service Schedule that it does not want the Contract to continue for further Minimum Period(s), the provisions of paragraph 3 above will not apply or, if the provisions of paragraph 3 above have already been applied, the Customer will be charged from the date of such notification at the monthly rental applicable for the 1st Minimum Period. Section 56:Part 18: PAGE 8
5. During the appropriate Minimum Period(s), the monthly rental will include one geographic number (in area or out of area) per line. Outside of the Minimum Period geographic numbers will be charged at the rates set out above. 6. The Service includes BT Call Minder for Business VoIP as part of the package. Further details on the functionality of BT Call Minder for Business VoIP is available at http://business.bt.com/broadband-and-internet/internetcommunication/hosted-voip/calling-features/ 7. Geographic Number Portability Import enables the Customer of an Other Licensed Operator (OLO), to transfer the number associated with their fixed telephony service from the OLO to BT. A telephone number which had previously been exported to the OLO from BT may be imported. The portability of individual numbers is subject to confirmation. 8. Customers must have: BT PSTN Line A Business Broadband line dedicated to providing the Service from BT Business Broadband Hub from BT Appropriate BT Business Hosted VoIP Customer Equipment (including IP phones and Ethernet Hub switch) 9. BT Hosted VoIP is not available to Customers wanting the service to be provided using a BT Versatility switch or BT Micro Additional Features applicable to Hosted VoIP and Hosted VoIP Plus The first Hunt group and MADN are inclusive with BT Hosted VoIP service additional Hunt group and MADN's will be charged at standard rate thereafter. Monthly Payments (pm) (pm) Exc VAT Inc VAT BT Hosted VoIP 1st Hunt Group 0.00 0.00 BT Hosted VoIP 1st MADN 0.00 0.00 BT Hosted VoIP Additional Hunt Group 5.00 6.00 BT Hosted VoIP Additional MADN 5.00 6.00 Hosted VoIP and Hosted VoIP Plus (Unlimited call package) Rentals for Customers who contracted with BT on or after 26th October 2009: Hosted VoIP Monthly Payments Monthly Payments Exc VAT Inc VAT BT Hosted VoIP Standard 1 year Minimum Period (1st Minimum Period) 8.50 10.20 BT Hosted VoIP Standard 1 year Minimum Period (Subsequent Minimum Period) 7.75 9.30 BT Hosted VoIP Standard 2 year Minimum Period (1st Minimum Period) 6.50 7.80 BT Hosted VoIP Standard 2 year Minimum Period (Subsequent Minimum Period) 6.50 7.80 BT Hosted VoIP Standard no minimum periods (following termination of subsequent Minimum 8.50 10.20 Periods) Geographic Number / any ported* number to the service (first number per line) 0.00 0.00 Section 56:Part 18: PAGE 9
Monthly Payments Exc VAT Inc VAT Geographic Number / any ported* number to the service (subsequent number per line) 2.99 3.59 *Geographic Number Portability Import enables the Customer of an Other Licensed Operator (OLO), to transfer the number associated with their fixed telephony service from the OLO to BT. A telephone number which had previously been exported to the OLO from BT may be imported. The portability of individual numbers is subject to confirmation. Geographic numbers are subject to availability. 0207 and 0208 numbers are not available on Hosted VoIP Hosted VoIP Plus Monthly Payments Monthly payments Exc VAT Inc VAT (pm) (pm) BT Hosted VoIP Plus 1 year Minimum Period (1st Minimum Period) 21.00 25.20 BT Hosted VoIP Plus 1 year Minimum Period (Subsequent Minimum Period) 19.75 23.70 BT Hosted VoIP Plus 2 year Minimum Period (1st Minimum Period) 19.00 22.80 BT Hosted VoIP Plus 2 year Minimum Period (Subsequent Minimum Period) 19.00 22.80 BT Hosted VoIP Plus no minimum periods (following termination of subsequent Minimum Periods) 21.00 25.20 Notes 1. Calls within the Hosted VoIP Plus package will be rounded up to the next 60 seconds. 2. BT Hosted VoIP Plus (without BT Business One Plan Variant): 3. For conditions and Fair Use Policy applicable to Hosted VoIP Plus (without BT Business One Plan Variant) see conditions and Fair Use Policy applicable to the Business Broadband Voice Unlimited Calls Package in subpart 7 4. Geographic numbers are subject to availability. 0207 and 0208 numbers are not available on Hosted VoIP. General Notes 1. Customers must sign a new Contract with either a 1 year or 2 year Minimum Period unless the Customer has a current contract which was signed on or after 26th October 2009 2. Upon expiry of the 1st Minimum Period, the Contract will continue for subsequent Minimum Period(s) until such time as the Customer takes the action prescribed in the Service Schedule or terminates the Contract or Service in accordance with the Conditions. 3. Following the 1st Minimum Period, the monthly rental charge will be automatically re-aligned from the appropriate monthly rental for the 1st Minimum Period to the appropriate monthly rental for subsequent Minimum Periods (see above). 4. If the Customer notifies BT in accordance with the provisions of the Service Schedule that it does not want the Contract to continue for further Minimum Period(s), the provisions of paragraph 3 above will not apply or, if the provisions of paragraph 3 above have already been applied, the Customer will be charged from the date of such notification at the monthly rental applicable for the 1st Minimum Period. 5. During the appropriate Minimum Period(s), the monthly rental will include one geographic number (in area or out of area) per line. Outside of the Minimum Period geographic numbers will be charged at the rates set out above. Section 56:Part 18: PAGE 10
6. The Service includes BT Call Minder for Business VoIP as part of the package. Further details on the functionality of BT Call Minder for Business VoIP are available at http://business.bt.com/broadband-and-internet/internetcommunication/broadband-voice 7. Customers must have: BT PSTN Line A Business Broadband line dedicated to providing the Service from BT Business Broadband Hub from BT Falcon IP phones from BT and or BT Office Communicator (Soft client) For Customers ordering more than 3 lines on a BT Business Hub they must have an Ethernet switch Appropriate BT Business Hosted VoIP Customer Equipment (including IP phones and Ethernet Hub switch) 8. BT Hosted VoIP is not available to Customers wanting the service to be provided using any Private Branch Exchange (PBX) from BT or any other provider Additional Features applicable to Hosted VoIP and Hosted VoIP Plus The first Hunt group and MADN are inclusive with BT Hosted VoIP service. Additional Hunt group and MADN's will be charged at standard rate thereafter. Monthly Payments Exc VAT Inc VAT BT Hosted VoIP 1st Hunt Group 0.00 0.00 BT Hosted VoIP 1st MADN 0.00 0.00 BT Hosted VoIP Additional Hunt Group 5.00 6.00 BT Hosted VoIP Additional MADN 5.00 6.00 BT Hosted VoIP Advanced Attendant 15.00 18.00 Section 56:Part 18: PAGE 11
Subpart 4: Business Broadband Voice and BT Hosted VOIP Call Charges and Call Packages Dialled Call Charges See General Notes Section Dialled Call Charges for details of Call Duration and Call Charges rounding. BT Business VoIP Services with BT Business One Plan/ One Plan Plus For the purposes of Part r18 references to "BT Business One Plan Variant" means BT Business One Plan or BT Business One Plan Plus, as applicable BT Business VoIP Services are not available with BT Business One Plan Traditional Broadband Voice & Hosted VOIP Pay as you go call package Broadband Voice Unlimited call package - Customers with contracts signed before 26 October 2009 (not available for new supply from 26th October 2009) Broadband Voice Unlimited call package - Customers with contracts signed on or after 26 October 2009 BT Hosted VoIP with One Plan for Customers who contracted with BT on or after 26th October 2009: Broadband Voice & Hosted VOIP Pay as you go call package BT Business Broadband Voice Calls to BT Broadband Voice Numbers / BT Hosted VoIP calls to BT Hosted VoIP Numbers: BT BBV to BT BBV Calls At all times Per Minute (up to Price Cap) Price Cap (maximum charge for up Set Up fee to 60 mins) Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT pence pence pence pence pence pence Local and National 0.000 0.000 0.000 0.000 0.000 0.000 Business Broadband Voice & BT Hosted VoIP Inland Capped Calls Inland Capped Calls Per Minute (up to Price Cap) At all times Price Cap (maximum charge Set Up fee for up to 60 mins) Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT pence pence pence pence pence pence Local and National 2.600 3.120 5.000 6.001 2.000 2.401 Business Broadband Voice & BT Hosted VoIP Non-geographic Calls Per minute Non-geographic (NTS) Call Prices* Daytime Evenings & night-time Weekend Exc.VAT Inc.VAT Exc.VAT Inc.VAT Exc.VAT Inc.VAT pence pence pence pence pence pence 0845 NTS 2.550 3.060 0.850 1.021 0.850 1.021 Business Broadband Voice and BT Hosted VoIP Fixed to Mobile Calls Section 56:Part 18: PAGE 12
Fixed to Mobile Call Prices* Per minute Uncapped Call Prices Daytime Evenings & night-time Weekend Exc.VAT Inc.VAT Exc.VAT Inc.VAT Exc.VAT Inc.VAT pence pence pence pence pence pence fm2 20.434 24.521 14.487 17.385 6.508 7.810 fm6 [Price] [Price] [Price] [Price] [Price] [Price] fm10 13.120 15.745 11.875 14.250 5.035 6.042 fm11 11.500 13.801 13.300 15.961 13.300 15.961 fm12 9.223 11.068 10.672 12.807 10.672 12.807 fm13 12.294 14.753 12.097 14.517 6.758 8.110 fm14 7.882 9.458 9.120 10.945 9.120 10.945 fm15 8.703 10.44 10.07 12.08 10.07 12.08 fm16 7.389 8.86 8.55 10.26 8.55 10.26 * Minimum call charge applies, please see note 2. Fixed to Mobile call prices Capped Call Prices* Exc.VAT Inc.VAT Exc.VAt Inc.VAT Exc.VAT Inc.VAT Pence per minute Pence per minute Price Cap Price Cap Set up Fee Set up Fee (in pence) (in pence) (in pence) (in pence) fm1 10.000 12.001 20.000 24.001 6.000 7.200 fm3 10.000 12.001 20.000 24.001 6.000 7.200 fm4 10.000 12.001 20.000 24.001 6.000 7.200 fm5 10.000 12.001 20.000 24.001 6.000 7.200 fm6 10.000 12.001 20.000 24.001 6.000 7.200 fm7 10.000 12.001 20.000 24.001 6.000 7.200 fm8 10.000 12.001 20.000 24.001 6.000 7.200 fm9 10.000 12.001 20.000 24.001 6.000 7.200 fm17 10.000 12.001 20.000 24.001 6.000 7.200 [Price] *Calls to FM2, FM6 and FM10 - FM16 are not available with a capped price and will be charged at the uncapped rates shown above. Calls from Northern Ireland to the Republic of Ireland are charged as an International call as below (except where the call is being made from a Business Broadband Voice line which has a Northern Ireland geographic number associated with it, in which case, the call will be charged at Inland call rates). There is no facility fee for 3 Way calls and any Reminder calls are charged as a local call. Business Broadband Voice & BT Hosted VoIP International Direct Dialled Calls International Direct Dialled Calls to fixed phone numbers and mobile phone numbers (mobile includes other special and higher rate services phone numbers). Full details of the destinations and number ranges to which this applies are shown at Section 2Part 17. Section 56:Part 18: PAGE 13
Calls to International Direct Dialled (IDD) fixed phone numbers are capped. The applicable cap set up fees, fixed pence per minute rate, price cap and mobile pence per minute rate per country are as follows. Call prices are subject to the Capped Call Fair usage policy (Sub part 7 refers). IDD Country Capped Set Up Fee Fixed Pence Per minute Price Cap (maximum charge for up to 60 mins) Mobile Pence per minute Exc Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT VAT p p p p p p p p Afghanistan 9.00 10.800 50.00 60.000 3000.00 3600.000 111.27 133.525 Albania 9.00 10.800 10.00 12.001 300.00 360.000 61.27 73.525 Algeria 9.00 10.800 10.00 12.001 300.00 360.000 61.27 73.525 Andorra 3.00 3.600 5.00 6.001 20.00 24.001 46.27 55.525 Angola 9.00 10.800 12.00 14.400 600.00 720.000 111.27 133.525 Anguilla 9.00 10.800 20.00 24.001 550.00 660.000 71.27 85.53 Antarctica 9.00 10.800 120.00 144.000 3000.00 3600.000 N/A N/A Australian Territory Antigua & Barbuda 9.00 10.800 20.00 24.001 550.00 660.000 71.27 85.525 Antilles 9.00 10.800 10.00 12.001 300.00 360.000 81.27 97.524 (Netherlands) Argentina 9.00 10.800 1.60 1.921 20.00 24.001 91.27 109.524 Armenia 9.00 10.800 7.50 9.000 300.00 360.000 81.27 97.524 Aruba 9.00 10.800 10.00 12.001 300.00 360.000 81.27 97.524 Ascension Island 9.00 10.800 50.00 60.000 450.00 540.000 N/A N/A Australia 3.00 3.600 3.50 4.201 20.00 24.001 32.02 38.424 Austria 3.00 3.600 2.00 2.401 20.00 24.001 26.27 31.524 Azerbaijai Republic 9.00 10.800 12.00 14.400 300.00 360.000 71.27 85.525 Azores 9.00 10.800 7.50 9.000 300.00 360.000 41.27 49.525 Bahamas 9.00 10.800 7.50 9.000 300.00 360.000 N/A N/A Bahrain 9.00 10.800 12.00 14.400 300.00 360.000 81.27 97.524 Bangladesh 9.00 10.800 8.80 10.560 525.00 630.000 41.27 49.525 Barbados 9.00 10.800 12.00 14.400 300.00 360.000 71.27 85.525 Belarus 9.00 10.800 20.00 24.001 550.00 660.000 71.27 85.525 Belgium 3.00 3.600 2.00 2.401 15.00 18.000 26.27 31.524 Belize 9.00 10.800 12.00 14.400 300.00 360.000 91.27 109.524 Benin 9.00 10.800 10.00 12.001 600.00 720.000 91.27 109.524 Bermuda 3.00 3.600 7.50 9.000 20.00 24.001 71.27 85.525 Bhutan 9.00 10.800 15.00 18.000 600.00 720.000 91.27 109.524 Bolivia 9.00 10.800 7.50 9.000 300.00 360.000 111.27 133.525 Bosnia 9.00 10.800 12.00 14.400 300.00 360.000 61.27 73.525 Herzegovina Botswana 9.00 10.800 8.80 10.560 525.00 630.000 91.27 109.524 Brazil 9.00 10.800 4.00 4.801 125.00 150.000 91.27 109.524 Brunei Darussalam 9.00 10.800 4.00 4.801 125.00 150.000 91.27 109.524 Bulgaria 3.00 3.600 7.50 9.000 20.00 24.001 61.27 73.525 Section 56:Part 18: PAGE 14
IDD Country Capped Set Up Fee Fixed Pence Per minute Price Cap (maximum charge for up to 60 mins) Mobile Pence per minute Exc Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT VAT p p p p p p p p Burkina Faso 9.00 10.800 12.00 14.400 600.00 720.000 111.27 133.525 Burundi 9.00 10.800 8.80 10.560 525.00 630.000 111.27 133.525 Cambodia 9.00 10.800 60.00 72.000 3000.00 3600.000 See Note 1 below. Cameroon 9.00 10.800 20.00 24.001 1050.00 1260.000 91.27 109.524 Canada 3.00 3.600 1.60 1.921 20.00 24.001 N/A N/A Canary Islands 3.00 3.600 5.00 6.001 20.00 24.001 36.27 43.525 Cape Verde 9.00 10.800 25.00 30.000 1500.00 1800.000 111.27 133.525 Cayman Islands 9.00 10.800 12.00 14.400 300.00 360.000 71.27 85.525 Central African 9.00 10.800 10.00 12.001 300.00 360.000 N/A N/A Rep. Chad 9.00 10.800 25.00 30.000 1500.00 1800.000 N/A N/A Chatham Islands 3.00 3.600 3.50 4.201 20.00 24.001 N/A N/A Chile 9.00 10.800 2.00 2.401 125.00 150.000 91.27 109.524 China 3.00 3.600 3.50 4.201 20.00 24.001 81.27 97.524 Christmas Islands 9.00 10.800 20.00 24.001 1050.00 1260.000 N/A N/A Cocos Islands 9.00 10.800 10.00 12.001 300.00 360.000 N/A N/A Colombia 9.00 10.800 4.00 4.801 125.00 150.000 111.27 133.525 Comoros 9.00 10.800 50.00 60.000 450.00 540.000 101.27 121.524 Congo 9.00 10.800 30.00 36.000 1500.00 1800.000 111.27 133.525 Cook Islands 9.00 10.800 70.00 84.000 1500.00 1800.000 N/A N/A Costa Rica 9.00 10.800 4.00 4.801 125.00 150.000 101.27 121.524 Cote D ' Ivoire 9.00 10.800 12.00 14.400 600.00 720.000 101.27 121.524 Croatia 3.00 3.600 6.00 7.200 20.00 24.001 61.27 73.525 Cuba 9.00 10.800 80.00 96.001 3700.00 4440.000 111.27 133.525 Cyprus (Not 3.00 3.600 15.00 18.000 20.00 24.001 41.27 49.525 including Northern Cyprus) Czech Republic 3.00 3.600 2.50 3.001 20.00 24.001 41.27 49.525 Democratic 9.00 10.800 30.00 36.000 1500.00 1800.000 91.27 109.524 Republic of the Congo (formerly Zaire) Denmark 3.00 3.600 1.60 1.921 20.00 24.001 26.27 31.524 Diego Garcia 9.00 10.800 120.00 144.000 3000.00 3600.000 N/A N/A Djibouti 9.00 10.800 35.00 42.000 1050.00 1260.000 101.27 121.524 Dominica 9.00 10.800 10.00 12.001 300.00 360.000 71.27 85.525 Dominican Rep. 9.00 10.800 6.00 7.200 300.00 360.000 71.27 85.525 East Timor 9.00 10.800 150.00 180.000 3700.00 4440.000 See Note 1 below. Ecuador 9.00 10.800 10.00 12.001 600.00 720.000 111.27 133.525 Section 56:Part 18: PAGE 15
IDD Country Capped Set Up Fee Fixed Pence Per minute Price Cap (maximum charge for up to 60 mins) Mobile Pence per minute Exc Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT VAT p p p p p p p p Egypt 9.00 10.800 12.00 14.400 300.00 360.000 91.27 109.524 El Salvador 9.00 10.800 7.50 9.000 300.00 360.000 101.27 121.524 Equatorial Guinea 9.00 10.800 20.00 24.001 1050.00 1260.000 101.27 121.524 Eritrea 9.00 10.800 25.00 30.000 1500.00 1800.000 101.27 121.524 Estonia 3.00 3.600 2.50 3.001 20.00 24.001 71.27 85.525 Ethiopia (Federal 9.00 10.800 30.00 36.000 1500.00 1800.000 101.27 121.524 Democratic Republic of) Falkland Islands 9.00 10.800 70.00 84.000 1500.00 1800.000 N/A N/A Faroe Islands 9.00 10.800 15.00 18.000 600.00 720.000 61.27 73.525 Fiji 9.00 10.800 25.00 30.000 1500.00 1800.000 101.27 121.524 Finland 3.00 3.600 3.50 4.201 20.00 24.001 26.27 31.524 France 3.00 3.600 1.60 1.921 15.00 18.000 26.27 31.524 French Guiana 9.00 10.800 10.00 12.001 300.00 360.000 101.27 121.524 French Polynesia 9.00 10.800 90.00 108.001 2000.00 2400.000 141.27 169.525 Gabon 9.00 10.800 10.00 12.001 600.00 720.000 101.27 121.524 Gambia 9.00 10.800 15.00 18.000 800.00 960.000 101.27 121.524 Georgia 3.00 3.600 7.50 9.000 20.00 24.001 81.27 97.524 Germany 3.00 3.600 1.60 1.921 15.00 18.000 26.27 31.524 Ghana 9.00 10.800 8.80 10.560 525.00 630.000 91.27 109.524 Gibraltar 3.00 3.600 6.00 7.200 20.00 24.001 46.27 55.525 Greece 3.00 3.600 2.00 2.401 20.00 24.001 26.27 31.524 Greenland 9.00 10.800 40.00 48.001 450.00 540.000 101.27 121.524 Grenada (inc. 9.00 10.800 12.00 14.400 300.00 360.000 71.27 85.525 Carriacou) Guadeloupe 9.00 10.800 4.00 4.801 125.00 150.000 81.27 97.524 Guam 9.00 10.800 25.00 30.000 1500.00 1800.000 N/A N/A. Guatemala 9.00 10.800 10.00 12.001 300.00 360.000 101.27 121.53 Guinea Bissau 9.00 10.800 70.00 84.000 3700.00 4440.000 101.27 121.524 Guinea 9.00 10.800 12.00 14.400 300.00 360.000 101.27 121.524 Guyana 9.00 10.800 25.00 30.000 1500.00 1800.000 101.27 121.524 Haiti 9.00 10.800 20.00 24.001 550.00 660.000 91.27 109.524 Honduras 9.00 10.800 25.00 30.000 1500.00 1800.000 101.27 121.524 Hong Kong 3.00 3.600 2.50 3.001 20.00 24.001 N/A N/A Hungary 3.00 3.600 3.50 4.201 20.00 24.001 41.27 49.525 Iceland 3.00 3.600 5.00 6.001 20.00 24.001 61.27 73.525 India 9.00 10.800 8.80 10.560 525.00 630.000 41.27 49.525 Indonesia 9.00 10.800 7.50 9.000 300.00 360.000 81.27 97.524 Iran 9.00 10.800 7.50 9.000 300.00 360.000 101.27 121.524 Section 56:Part 18: PAGE 16
IDD Country Capped Set Up Fee Fixed Pence Per minute Price Cap (maximum charge for up to 60 mins) Mobile Pence per minute Exc Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT VAT p p p p p p p p Iraq 9.00 10.800 30.00 36.000 450.00 540.000 101.27 121.53 Ireland (Republic 3.00 3.600 1.60 1.921 15.00 18.000 26.27 31.524 of) Israel 3.00 3.600 2.50 3.001 20.00 24.001 46.27 55.525 Italy (including 3.00 3.600 2.00 2.401 15.00 18.000 26.27 31.524 Vatican City) Jamaica 9.00 10.800 8.80 10.560 525.00 630.000 71.27 85.525 Japan 3.00 3.600 6.00 7.200 20.00 24.001 32.02 38.424 Jordan 9.00 10.800 10.00 12.001 300.00 360.000 91.27 109.524 Kazakhstan 9.00 10.800 10.00 12.001 300.00 360.000 71.27 85.525 Kenya 9.00 10.800 15.00 18.000 800.00 960.000 101.27 121.524 Kiribati 9.00 10.800 50.00 60.000 450.00 540.000 N/A N/A Korea (PDR) North 9.00 10.800 60.00 72.000 1500.00 1800.000 N/A N/A Korea Republic 9.00 10.800 1.60 1.921 20.00 24.001 81.27 97.524 (South) Kuwait 9.00 10.800 8.00 9.601 450.00 540.000 51.27 61.525 Kyrgyz Republic 9.00 10.800 7.50 9.000 300.00 360.000 71.27 85.525 Laos 9.00 10.800 50.00 60.000 450.00 540.000 141.27 169.525 Latvia 3.00 3.600 15.00 18.000 20.00 24.001 71.27 85.525 Lebanon 9.00 10.800 7.50 9.000 300.00 360.000 91.27 109.524 Lesotho 9.00 10.800 25.00 30.000 1500.00 1800.000 101.27 121.524 Liberia 9.00 10.800 25.00 30.000 1500.00 1800.000 101.27 121.524 Libya 9.00 10.800 20.00 24.001 550.00 660.000 61.27 73.525 Liechtenstein 3.00 3.600 5.00 6.001 20.00 24.001 36.27 43.525 Lithuania 3.00 3.600 15.00 18.000 20.00 24.001 71.27 85.525 Luxembourg 3.00 3.600 2.50 3.001 20.00 24.001 26.27 31.524 Macao 9.00 10.800 1.60 1.921 20.00 24.001 91.27 109.524 Macedonia 9.00 10.800 12.00 14.400 300.00 360.000 61.27 73.525 Madagascar 9.00 10.800 20.00 24.001 550.00 660.000 101.27 121.524 Madeira 9.00 10.800 7.50 9.000 300.00 360.000 41.27 49.525 Malawi (The 9.00 10.800 4.00 4.801 125.00 150.000 101.27 121.524 Republic of) Malaysia 3.00 3.600 6.00 7.200 20.00 24.001 61.27 73.525 Maldives 9.00 10.800 20.00 24.001 550.00 660.000 101.27 121.524 Mali 9.00 10.800 15.00 18.000 600.00 720.000 101.27 121.524 Malta 3.00 3.600 15.00 18.000 20.00 24.001 41.27 49.525 Marshall Islands 9.00 10.800 70.00 84.000 1500.00 1800.000 N/A N/A Martinique 9.00 10.800 7.50 9.000 300.00 360.000 81.27 97.524 Mauritania 9.00 10.800 20.00 24.001 550.00 660.000 111.27 133.525 Section 56:Part 18: PAGE 17
IDD Country Capped Set Up Fee Fixed Pence Per minute Price Cap (maximum charge for up to 60 mins) Mobile Pence per minute Exc Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT VAT p p p p p p p p Mauritius 9.00 10.800 20.00 24.001 1050.00 1260.000 101.27 121.524 Mayotte 9.00 10.800 30.00 36.000 450.00 540.000 101.27 121.524 Mexico 9.00 10.800 4.00 4.801 125.00 150.000 91.27 109.53 Micronesia 9.00 10.800 30.00 36.000 450.00 540.000 N/A N/A Moldova 9.00 10.800 7.50 9.000 300.00 360.000 81.27 97.524 Monaco 3.00 3.600 6.00 7.200 20.00 24.001 46.27 55.525 Mongolia 9.00 10.800 4.00 4.801 125.00 150.000 111.27 133.525 Montenegro 9.00 10.800 10.00 12.000 300.00 360.000 61.27 73.525 Montserrat 9.00 10.800 15.00 18.000 600.00 720.000 71.27 85.525 Morocco 9.00 10.800 15.00 18.000 600.00 720.000 61.27 73.525 Mozambique 9.00 10.800 15.00 18.000 800.00 960.000 101.27 121.524 Myanmar (formerly 9.00 10.800 50.00 60.000 450.00 540.000 111.27 133.525 Burma) Namibia 9.00 10.800 12.00 14.400 600.00 720.000 101.27 121.524 Nauru 9.00 10.800 90.00 108.001 5000.00 6000.000 N/A N/A Nepal 9.00 10.800 30.00 36.000 450.00 540.000 91.27 109.524 Netherlands 3.00 3.600 1.60 1.921 15.00 18.000 26.27 31.524 New Caledonia 9.00 10.800 25.00 30.000 1500.00 1800.000 141.27 169.525 New Zealand 3.00 3.600 3.50 4.201 20.00 24.001 46.27 55.525 Nicaragua 9.00 10.800 12.00 14.400 300.00 360.000 101.27 121.524 Niger 9.00 10.800 15.00 18.000 800.00 960.000 101.27 121.524 Nigeria 9.00 10.800 6.00 7.200 300.00 360.000 91.27 109.524 Niue 9.00 10.800 80.00 96.001 3700.00 4440.000 N/A N/A Norfolk Island 9.00 10.800 70.00 84.000 1500.00 1800.000 N/A N/A Northern Marianas 9.00 10.800 50.00 60.000 450.00 540.000 N/A N/A Norway 3.00 3.600 2.00 2.401 20.00 24.001 32.02 38.424 Oman 9.00 10.800 12.00 14.400 300.00 360.000 81.27 97.524 Pakistan 9.00 10.800 8.80 10.560 525.00 630.000 41.27 49.525 Palau (The 9.00 10.800 90.00 108.001 2000.00 2400.000 N/A N/A Republic of) Palestinian National 3.00 3.600 2.50 3.000 20.00 24.000 46.27 55.525 Authority Panama 9.00 10.800 4.00 4.801 125.00 150.000 101.27 121.524 Papua New Guinea 9.00 10.800 70.00 84.000 1500.00 1800.000 101.27 121.524 Paraguay 9.00 10.800 10.00 12.001 300.00 360.000 101.27 121.524 Peru 9.00 10.800 7.50 9.000 300.00 360.000 101.27 121.524 Philippines 9.00 10.800 15.00 18.000 600.00 720.000 81.27 97.524 Poland 3.00 3.600 2.50 3.001 20.00 24.001 41.27 49.525 Portugal 3.00 3.600 2.00 2.401 20.00 24.001 26.27 31.524 Section 56:Part 18: PAGE 18
IDD Country Capped Set Up Fee Fixed Pence Per minute Price Cap (maximum charge for up to 60 mins) Mobile Pence per minute Exc Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT VAT p p p p p p p p Puerto Rico 9.00 10.800 4.00 4.801 125.00 150.000 N/A N/A Qatar 9.00 10.800 25.00 30.000 1500.00 1800.000 81.27 97.524 Reunion 9.00 10.800 12.00 14.400 300.00 360.000 101.27 121.524 Rodriguez Island 9.00 10.800 70.00 84.000 1500.00 1800.000 N/A N/A Romania 9.00 10.800 7.50 9.000 300.00 360.000 61.27 73.525 Ross Island 9.00 10.800 40.00 48.001 2000.00 2400.000 N/A N/A Russian Federation 3.00 3.600 5.00 6.001 20.00 24.001 61.27 73.525 Rwandese Republic 9.00 10.800 10.00 12.001 600.00 720.000 101.27 121.53 Samoa (US) 3.00 3.600 7.50 9.000 20.00 24.001 N/A N/A Samoa (Western) 9.00 10.800 80.00 96.001 3700.00 4440.000 141.27 169.525 San Marino 3.00 3.600 6.00 7.200 20.00 24.001 N/A N/A Sao Tome & 9.00 10.800 70.00 84.000 3700.00 4440.000 111.27 133.525 Principe Saudi Arabia 9.00 10.800 15.00 18.000 600.00 720.000 81.27 97.524 Senegal 9.00 10.800 15.00 18.000 800.00 960.000 101.27 121.524 Serbia 9.00 10.800 10.00 12.001 300.00 360.000 61.27 73.525 Seychelles 9.00 10.800 12.00 14.400 300.00 360.000 101.27 121.524 Sierra Leone 9.00 10.800 25.00 30.000 1500.00 1800.000 101.27 121.524 Singapore 3.00 3.600 6.00 7.200 20.00 24.001 46.27 55.525 Slovak Republic 3.00 3.600 15.00 18.000 20.00 24.001 46.27 55.525 Slovenia 3.00 3.600 15.00 18.000 20.00 24.001 61.27 73.525 Solomon Islands 9.00 10.800 90.00 108.001 2000.00 2400.000 N/A N/A Somalia 9.00 10.800 50.00 60.000 3000.00 3600.000 141.27 169.525 South Africa 3.00 3.600 6.00 7.200 20.00 24.001 46.27 55.525 Spain (inc. Balearic 3.00 3.600 1.60 1.921 15.00 18.000 26.27 31.524 Islands) Sri Lanka 9.00 10.800 10.00 12.001 600.00 720.000 111.27 133.525 St Helena 9.00 10.800 70.00 84.000 1500.00 1800.000 N/A N/A St Kitts & Nevis 9.00 10.800 15.00 18.000 600.00 720.000 71.27 85.525 (formerly St Christopher) St Lucia 9.00 10.800 15.00 18.000 800.00 960.000 71.27 85.525 St Pierre & 9.00 10.800 40.00 48.001 2000.00 2400.000 71.27 85.53 Miquelon St Vincent 9.00 10.800 12.00 14.400 300.00 360.000 71.27 85.525 Sudan 9.00 10.800 20.00 24.001 1050.00 1260.000 101.27 121.524 Suriname 9.00 10.800 25.00 30.000 1500.00 1800.000 101.27 121.524 Swaziland 9.00 10.800 10.00 12.001 600.00 720.000 101.27 121.524 Sweden 3.00 3.600 2.50 3.001 15.00 18.000 26.27 31.524 Section 56:Part 18: PAGE 19
IDD Country Capped Set Up Fee Fixed Pence Per minute Price Cap (maximum charge for up to 60 mins) Mobile Pence per minute Exc Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT VAT p p p p p p p p Switzerland 3.00 3.600 2.00 2.401 15.00 18.000 26.27 31.524 Syria 9.00 10.800 25.00 30.000 1500.00 1800.000 91.27 109.524 Taiwan 9.00 10.800 1.60 1.921 20.00 24.001 81.27 97.524 Tajikistan 9.00 10.800 12.00 14.400 300.00 360.000 91.27 109.524 Tanzania 9.00 10.800 20.00 24.001 1050.00 1260.000 101.27 121.524 Thailand 9.00 10.800 6.50 7.801 300.00 360.000 81.27 97.524 Togolese Republic 9.00 10.800 12.00 14.400 600.00 720.000 101.27 121.524 (The) Tokelau 9.00 10.800 90.00 108.001 5000.00 6000.000 N/A N/A Tonga 9.00 10.800 30.00 36.000 450.00 540.000 141.27 169.525 Trinidad & Tobago 9.00 10.800 10.00 12.001 600.00 720.000 71.27 85.525 Tunisia 9.00 10.800 20.00 24.001 550.00 660.000 61.27 73.525 Turkey (inc. 9.00 10.800 7.50 9.000 300.00 360.000 41.27 49.525 Northern Cyprus) Turkmenistan 9.00 10.800 35.00 42.000 1050.00 1260.000 81.27 97.524 Turks & Caicos Is 9.00 10.800 10.00 12.001 300.00 360.000 71.27 85.525 Tuvalu 9.00 10.800 60.00 72.000 3000.00 3600.000 N/A N/A Uganda 9.00 10.800 8.80 10.560 525.00 630.000 101.27 121.524 Ukraine 9.00 10.800 7.50 9.000 300.00 360.000 61.27 73.525 United Arab 9.00 10.800 20.00 24.001 550.00 660.000 81.27 97.524 Emirates Uruguay 9.00 10.800 7.50 9.000 300.00 360.000 101.27 121.524 USA 3.00 3.600 1.60 1.921 10.00 12.001 N/A N/A Uzbekistan 9.00 10.800 7.50 9.000 300.00 360.000 71.27 85.525 Vanuatu 9.00 10.800 50.00 60.000 450.00 540.000 141.27 169.525 Venezuela 9.00 10.800 4.00 4.801 125.00 150.000 101.27 121.524 Vietnam 9.00 10.800 40.00 48.001 2000.00 2400.000 101.27 121.524 Virgin Islands (UK) 9.00 10.800 4.00 4.801 125.00 150.000 71.27 85.525 Virgin Islands 9.00 10.800 4.00 4.801 125.00 150.000 N/A N/A (USA) Wallis & Futuna 9.00 10.800 90.00 108.001 5000.00 6000.000 N/A N/A Yemen (formerly 9.00 10.800 10.00 12.001 300.00 360.000 101.27 121.524 Yemen AR and Yemen PDR) Zambia 9.00 10.800 6.50 7.801 300.00 360.000 101.27 121.524 Zimbabwe 9.00 10.800 5.00 6.001 300.00 360.000 101.27 121.524 Notes 1. Capped call pricing Section 56:Part 18: PAGE 20