TORQ Analysis of Human Resources Managers to Training and Development Managers INPUT SECTION: 11-3042.00 Skills: OUTPUT SECTION: Grand TORQ: 91

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Human Resources TORQ Analysis of Human Resources to Development INPUT SECTION: Transfer Title O*NET Filters From Title: Human Resources 11-3040.00 Abilities: To Title: Labor Market Area: Development Maine Statewide 11-3042.00 Skills: OUTPUT SECTION: Knowledge: Importance LeveL: 50 Importance LeveL: 69 Importance Level: 69 Weight: 1 Weight: 1 Weight: 1 Grand TORQ: 91 Ability TORQ Skills TORQ Knowledge TORQ Level 90 Level 88 Level 95 Gaps To Narrow if Possible Ability Level Gap Impt Speech Clarity 76 5 93 Inductive Reasoning 64 5 78 Time Sharing 44 5 53 Oral Expression 71 2 93 Fluency of Ideas 62 2 75 Selective Attention 41 2 62 Far Vision 55 2 56 Upgrade These Skills Skill Level Gap Impt Service Orientation 68 19 75 Instructing 72 11 90 Learning Strategies 79 11 74 Monitoring 74 11 73 Reading Comprehension 74 8 90 Speaking 70 5 91 Active Learning 68 6 72 Critical Thinking 68 4 80 Social Perceptiveness 71 4 73 Time Management 70 3 81 Persuasion 65 2 78 Judgment and Decision Making 62 1 75 Knowledge to Add Knowledge Level Gap Impt No Knowledge Upgrades Required! LEVEL and IMPT (IMPORTANCE) refer to the Target. GAP refers to level difference between Human Resources and. ASK ANALYSIS Ability Level Comparison - Abilities with importance scores over 50 Description Human Resources Development Importance TORQ Analysis Page 1 of 12. Copyright 2009. Workforce Associates, Inc.

Human Resources Oral Expression Speech Clarity 69 71 93 71 76 93 Oral Comprehension 66 62 81 Speech Recognition 81 66 62 Originality 57 57 78 Deductive Reasoning Inductive Reasoning Written Comprehension Written Expression 67 59 64 69 67 64 59 78 78 60 75 75 Fluency of Ideas 60 62 75 Problem Sensitivity 55 75 64 Information Ordering 55 55 75 Near Vision 69 62 68 Category Flexibility 62 57 62 Selective Attention 39 41 62 Memorization 57 53 59 Far Vision 53 55 56 Flexibility of Closure 48 46 53 Time Sharing 39 44 53 Mathematical Reasoning 59 48 50 Speed of Closure 48 50 59 Visualization 51 48 50 Skill Level Comparison - Abilities with importance scores over 69 Description Human Resources Development Importance Speaking 65 Reading Comprehension 66 70 91 74 90 Instructing 61 72 90 Management of Personnel Resources 83 80 88 Active Listening 74 67 86 TORQ Analysis Page 2 of 12. Copyright 2009. Workforce Associates, Inc.

Human Resources Time Management 67 Critical Thinking 64 Persuasion 63 70 81 68 80 65 78 Service Orientation 49 Judgment and Decision Making Learning Strategies 68 61 62 Writing 68 64 73 79 68 75 75 74 Monitoring 63 74 73 Social Perceptiveness 67 Active Learning 62 71 73 68 72 Knowledge Level Comparison - Knowledge with importance scores over 69 Description Human Resources Development Importance Description Related Work Experience Comparison Human Resources Experience & Education Comparison Development 10+ years 9% 18% 8-10 years 0% 0% 6-8 years 10% 7% 4-6 years 9% 13% 2-4 years 10% 35% 1-2 years 20% 11% 6-12 months 26% 7% 3-6 months 0% 0% 1-3 months 0% 0% 0-1 month 0% 0% None 13% 7% Human Resources Description Required Education Level Comparison Human Resources Doctoral 0% 0% Professional Degree 9% 0% Post-Masters Cert 0% 0% Development Master's Degree 0% 16% Post-Bachelor Cert 0% 0% Bachelors 49% 0% AA or Equiv 8% 3% Some College 12% 21% Post-Secondary Certificate 0% 7% High Scool Diploma or GED 19% 43% No HSD or GED 0% 7% Most Common Educational/Training Requirement: Bachelor's or higher degree, plus work experience Job Zone Comparison 4 - Job Zone Four: Considerable Preparation Needed 4 - Job Zone Four: Considerable Preparation Needed A minimum of two to four years of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified. Most of these occupations require a four - year bachelor's degree, but some do not. A minimum of two to four years of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified. Most of these occupations require a four - year bachelor's degree, but some do not. TORQ Analysis Page 3 of 12. Copyright 2009. Workforce Associates, Inc.

Human Resources Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training. Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training. Tasks Human Resources Core Tasks Core Tasks Specific Tasks Detailed Tasks Technology - Examples Charting software AASoftTech Web Organization Chart Compliance software Stratitec TimeIPS Computer based training software Training software Data base user interface and query software Automation Centre Personnel Tracker Microsoft Access Document management software Atlas Business Solutions Staff Files WinOcular software Electronic mail software Email software Microsoft Outlook Enterprise resource planning ERP software Deltek Vision Oracle PeopleSoft SAP software Human resources software ADP HR/Benefits Solution ADP HR/Profile AllNetic Working Time Tracker Applicant Tracking Systems ATS software Arrow Electronics N/Compass Authoria Adviser Ceridian software Generalized Work Activities: Specific Tasks Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Occupation Specific Tasks: TORQ Analysis Page 4 of 12. Copyright 2009. Workforce Associates, Inc. Analyze training needs to develop new training programs or modify and improve existing programs. Conduct or arrange for ongoing technical training and personal development classes for staff members. Conduct orientation sessions and arrange on-the-job training for new hires. Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors. Coordinate established courses with technical and professional courses provided by community schools and designate training procedures. Develop and organize training manuals, multimedia visual aids, and other educational materials. Develop testing and evaluation procedures. Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.

Focus software Halogen e360 Halogen epraisal Human resource information system HRIS software Inception Technologies InfiniTime Infor SSA Human Capital Management Lawson Human Resources Suite Midrange Software XpertHire Oracle HRIS Personnel management software QuestionMark software Qwiz software Sage Software Abra HRMS Savitr RecruitX Tesseract Benefits Manager Tesseract Human Resources Manager Ultimate Software UltiPro UniFocus Watson Human Resources Manager WhizLabs software Internet browser software Web browser software Presentation software Microsoft PowerPoint Spreadsheet software Microsoft Excel Time accounting software ADP ezlabormanager ADP Pay expert Data Management TimeClock Plus software Exact Software Macola ES Labor Performance Kronos Workforce Timekeeper Norchard Solutions Succession Wizard Word processing software Microsoft Word Human Resources Detailed Tasks improvement. Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops. Prepare training budget for department or organization. Review and evaluate training and apprenticeship programs for compliance with government standards. Train instructors and supervisors in techniques and skills for training and dealing with employees. Detailed Work Activities: assess staff or applicant skill levels assign work to staff or employees conduct or attend staff meetings conduct training for personnel coordinate employee continuing education programs determine customer needs develop budgets develop course or training objectives develop policies, procedures, methods, or standards develop training evaluation procedures develop training programs direct and coordinate human resource programs edit written material ensure compliance with government regulations evaluate training materials evaluate training programs or instructors explain government laws or regulations explain rules, policies or regulations identify training needs monitor training costs orient new employees oversee execution of organizational or program policies plan meetings or conferences plan training procedures prepare audio-visual teaching aids schedule or contract meeting facilities schedule training train instructors in training techniques understand government labor or employment regulations use government regulations write employee orientation or training materials TORQ Analysis Page 5 of 12. Copyright 2009. Workforce Associates, Inc.

Human Resources Nuvosoft Rwiz Tools - Examples Desktop computers Notebook computers Personal computers Scanners Technology - Examples Charting software Microsoft Office Visio Computer based training software Adobe Systems Adobe Captivate AgileView Software SmartView Alchemy Systems SISTEM Articulate Rapid E-Learning Studio Beeline Learning Management System LMS Blatant Media Absorb LMS Brainshark Rapid Learning Cobent Learning and Compliance Suite LCS Computer Generated Solutions Learning Management System dominknow Learning Center Eedo Knowledgeware Eedo Force Ten ElearningForce JoomlaLMS EZ LCMS FlexTraining Total e-learning Solution FunEducation Outstart Trainer G-Cube Solutions Wizdom Web LMS GeoMetrix Data Systems Training Partner HunterStone THESIS ICS Learning Group Inquisiq EX Ikonami AT-Learning Tool ilinc Communications LearnLinc Inspired elearning ilms Intelladon Enterprise Knowledge Platform EKP Intelligent Information Conversion Technologies MeritScholar Intellum Rollbook Kookaburra Studios Knowledge Presenter LeanForward LearnPoint Learn HQ Activate LMS TORQ Analysis Page 6 of 12. Copyright 2009. Workforce Associates, Inc.

Human Resources Learn.com CourseMaker Studio Medworxx Learning Management System Moodle Mzinga On-Demand Learning Suite NetDimensions Enterprise Knowledge Platform EKP OnPoint Digital OnPoint Learning & Performance Suite Open e-lms Operitel LearnFlex Pathlore LMS Plateau Learning Management System LMS PRO-ductivity Systems Compliance Training Manager Web Rapid Intake Unison Right Reason Technologies RightTrack RISC Virtual Training Assistant Saba Centra SkillSoft SkillPort SumTotal Systems ToolBook SumTotal Systems TotalLMS SyberWorks Training Center techniques.org knowledgeworks LMS Telania eleap Learning Management System LMS/LCMS The Human Equation InSite LMS TrainCaster LMS TrainOnTrack Learning Management System LMS Trivantis Lectora Upside Learning UpsideLMS Xerceo Learn Xyleme Learning Content Management System LCMS Ziiva Prosperity LMS Desktop publishing software TORQ Analysis Page 7 of 12. Copyright 2009. Workforce Associates, Inc.

Human Resources Microsoft Publisher Electronic mail software Microsoft Outlook Enterprise resource planning ERP software Cornerstone OnDemand Learn.com LearnCenter Talent Management Suite Oracle PeopleSoft Graphics or photo imaging software Adobe Systems Adobe Illustrator Adobe Systems Adobe Photoshop software Internet browser software Web browser software Office suite software Microsoft Office Presentation software Adobe Systems Adobe Presenter Caliban Mindwear HyperGASP Dazzlersoft DazzlerMax Flying PopCorn Freeze.com Ovation Studio Pro Magenta MultiMedia Tools Magenta II MediaChance Multimedia Builder Microsoft PowerPoint Project management software Microsoft Project Spreadsheet software Microsoft Excel Video conferencing software Cisco WebEx WBT Systems TopClass Web page creation and editing software Adobe Systems Adobe Dreamweaver Adobe Systems Adobe Fireworks Adobe Systems Adobe Flash Player exe TORQ Analysis Page 8 of 12. Copyright 2009. Workforce Associates, Inc.

Human Resources Linspire Nvu Microsoft FrontPage SAFARI Video Networks ezediaqti Web platform development software JavaScript Word processing software Microsoft Word Tools - Examples Desktop computers Universal serial bus USB flash drives Liquid crystal display LCD video projectors MP3 players Laptop computers Personal computers Videoconferencing equipment Labor Market Comparison. Description Human Resources Development Difference Median Wage N/A $ 66,670 N/A 10th Percentile Wage N/A $ 45,910 N/A 25th Percentile Wage N/A N/A N/A 75th Percentile Wage N/A $ 97,640 N/A 90th Percentile Wage N/A $117,300 N/A Mean Wage N/A $ 76,090 N/A Total Employment - 2007 N/A 140 N/A Employment Base - 2016 N/A 155 N/A Projected Employment - 2016 N/A 166 N/A Projected Job Growth - 2006-2016 N/A 7.1 % N/A Projected Annual Openings - 2006-2016 N/A 4 N/A National Job Posting Trends TORQ Analysis Page 9 of 12. Copyright 2009. Workforce Associates, Inc.

Human Resources Trend for Human Resources Trend for Development Data from Indeed No program data for the occupation. Recommended Programs Maine Statewide Promotion Opportunities for Human Resources O*NET Code Title Grand TORQ Job Zone Employment Median Wage Difference Growth Annual Job Openings 11-3041.00 Compensation and Benefits 93 3 200 $68,560.00 $68,560.00 2% 5 13-1071.02 Personnel Recruiters 93 4 610 $41,200.00 $41,200.00 10% 19 13-1072.00 43-4161.00 11-3031.02 11-3042.00 13-2053.00 Compensation, Benefits, and Job Analysis Specialists Human Resources Assistants, Except Payroll and Timekeeping Financial, Branch or Department Development Insurance Underwriters 92 4 770 $43,900.00 $43,900.00 8% 23 91 3 510 $30,330.00 $30,330.00 12% 10 91 4 2,440 $67,670.00 $67,670.00 7% 58 91 4 140 $66,670.00 $66,670.00 7% 4 90 3 460 $56,090.00 $56,090.00-1% 12 TORQ Analysis Page 10 of 12. Copyright 2009. Workforce Associates, Inc.

Human Resources 41-1012.00 13-1031.01 11-9151.00 First-Line Supervisors/ of Non-Retail Sales Workers Claims Examiners, Property and Casualty Insurance Social and Community Service 90 4 930 $55,220.00 $55,220.00-1% 19 90 3 1,570 $49,360.00 $49,360.00 3% 44 89 4 970 $47,760.00 $47,760.00 12% 33 13-2071.00 Loan Counselors 89 4 60 $35,110.00 $35,110.00-3% 1 23-1022.00 11-9131.00 Arbitrators, Mediators, and Conciliators Postmasters and Mail Superintendents 89 5 40 $46,160.00 $46,160.00 2% 1 89 3 420 $55,200.00 $55,200.00-5% 10 43-4031.02 Municipal Clerks 89 3 1,190 $27,650.00 $27,650.00 9% 37 41-3031.02 Sales Agents, Financial Services 89 4 0 $65,230.00 $65,230.00 5% 33 Top Industries for Industry NAICS % in Industry Employment Projected Employment % Change Management of companies and enterprises 551100 15.71% 4,536 5,229 15.28% Local government, excluding education and hospitals General medical and surgical hospitals, public and private 939300 5.80% 1,675 1,882 12.34% 622100 5.74% 1,658 1,836 10.71% Depository credit intermediation 522100 4.39% 1,269 1,294 1.95% Colleges, universities, and professional schools, public and private Securities and commodity contracts, brokerages, and exchanges Management, scientific, and technical consulting services 611300 3.62% 1,045 1,169 11.87% 5231-2 2.86% 825 1,224 48.43% 541600 2.79% 805 1,437 78.52% Employment services 561300 2.42% 698 884 26.56% Office administrative services 561100 2.02% 583 739 26.79% Direct insurance (except life, health, and medical) carriers State government, excluding education and hospitals Computer systems design and related services Elementary and secondary schools, public and private 524120 1.98% 573 599 4.52% 929200 1.80% 520 510-1.87% 541500 1.71% 495 668 35.02% 611100 1.60% 462 487 5.38% Self-employed workers, primary job 000601 1.55% 448 477 6.54% TORQ Analysis Page 11 of 12. Copyright 2009. Workforce Associates, Inc.

Human Resources Telephone call centers 561420 1.30% 375 391 4.29% Top Industries for Human Resources Industry NAICS % in Industry Employment Projected Employment % Change Management of companies and enterprises 551100 13.04% 17,765 20,480 15.28% Local government, excluding education and hospitals General medical and surgical hospitals, public and private 939300 6.34% 8,637 9,702 12.34% 622100 4.34% 5,911 6,544 10.71% Depository credit intermediation 522100 3.22% 4,391 4,476 1.95% Colleges, universities, and professional schools, public and private State government, excluding education and hospitals 611300 3.21% 4,374 4,893 11.87% 929200 2.33% 3,167 3,107-1.87% Employment services 561300 2.03% 2,759 3,491 26.56% Computer systems design and related services 541500 2.03% 2,759 3,726 35.02% Management, scientific, and technical consulting services 541600 1.96% 2,674 4,774 78.52% Office administrative services 561100 1.47% 2,004 2,541 26.79% Accounting, tax preparation, bookkeeping, and payroll services Elementary and secondary schools, public and private 541200 1.46% 1,984 2,353 18.60% 611100 1.41% 1,927 2,031 5.38% Self-employed workers, primary job 000601 1.38% 1,879 2,002 6.54% Research and development in the physical, engineering, and life sciences Securities and commodity contracts, brokerages, and exchanges 541710 1.26% 1,717 1,832 6.69% 5231-2 1.22% 1,664 2,458 47.66% TORQ Analysis Page 12 of 12. Copyright 2009. Workforce Associates, Inc.