? How would you describe your manager training and development?
? What is your managers biggest challenge when coaching employees?
WHAT YOU SHOULD BE ABLE TO TAKE-AWAY: How coaching can improve the performance of your employees and organization. How to develop your managers coaching skills based on A leadership styles. How to develop a coaching method/model that will work for your managers and organization.
GREAT SPORTS COACHES
WHY COACHING SKILLS ARE IMPORTANT FOR YOUR MANAGERS? Top Missing Skills In Mid-Level Leaders 1. Coaching 2. Performance Appraisal 3. Developing Others 4. Managing Change 5. Communications 6. Business Acumen SOURCE: Bersin by Deloitte 21% Organizations with senior leaders who coach effectively and frequently IMPROVE BUSINESS RESULTS BY 21% SOURCE: Bersin by Deloitte
Coaching is a process that enables learning and development to occur and thus performance to improve. To be successful a Coach requires a knowledge and understanding of process as well as the variety of styles, skills and techniques that are appropriate to the context in which the coaching takes place. Eric Parsloe, The Manager as Coach and Mentor
What is Coaching? BUSINESS COACHING EXECUTIVE COACHING CAREER COACHING LIFE COACHING
ENCOURAGEMENT COACHING AND LEADERSHIP FEEDBACK AND PRAISE ROOKIE: HiTell, LoPraise CONTRIBUTOR: HiTell, HiPraise DIRECTION AND ORDERS KEY PLAYER: LoTell, HiPraise CAPTAIN: LoTell, LoPraise EMPOWERMENT SOURCE: Coaching Skills: Leadership Styles (Part 2 of 5), ej4
ENCOURAGEMENT COACHING AND LEADERSHIP ROOKIE: HiTell, LoPraise CONTRIBUTOR: HiTell, HiPraise KEY PLAYER: LoTell, HiPraise CAPTAIN: LoTell, LoPraise EMPOWERMENT SOURCE: Coaching Skills: Leadership Styles (Part 2 of 5), ej4
Key Factors for Coach and Coachee PERSONALITIES LEARNING PREFERENCES DISTANCE AND TECHNOLOGY COMFORT RELATIONSHIP OBJECTIVES RELATIVE EXPERIENCE
Coaching Models Goals Reality Options Will Outcome Situation Choices/Consequences Actions Review Current Reality Ideal Gaps Action Review Contracting Listening Exploring Action Review Clarify The Issue Open Up Resources Agree The Preferred Future Create The Journey Head For Success Spot The Opportunity Tailor The Intervention Explain The Task Encourage Review
Coaching Models Help the coach assess current performance Identify gaps or areas for performance improvement Help develop a plan to close gaps or improve performance How to deliver and act on the plan
Coaching is building one-on-one relationships and managing a process that result in specific improved performance in targeted areas.
SUCCESSFUL COACH RELATIONSHIPS PROCESS IMPROVED PERFORMANCE
Today s coaches must be multi-functional, and be equally competent as a manager, tactician, trainer, psychologist, physiologist, and sometimes even a counselor. You simply cannot coach the same way as you did ten, fifteen, or twenty years ago for a number of reasons. Gary Curnee, Professional Coach and Blogger
Supervision and Compliance Achievement of Goals MANAGER OBLIGATIONS At any given time, a manager will function someplace on this continuum....
A Coaching Process Checklist Positive approach Future orientation Two-way communication Coach listens more than talks, employee must be committed to frank discussion about needs Coach heavily invested in success of employee Commitment to continuous learning by BOTH parties Desire for improvement
Essential Traits, Behaviors and Skills For Coaches TRAITS SKILLS BEHAVIORS Positive Future-oriented Curious Collaboration Learning facilitator Educator/teacher Continuous learner Outward focus Active, engaged listener
Coaches Toolkit Communication Performance Management Business Acumen Emotional Intelligence
Communication Key Skills Active listening Learning to frame and ask effective questions Courageous conversations
Communication Purpose 1. Identify obstacles to employee success 2. Find solutions or ways to overcome obstacles 3. Establish agreed upon definitions of success and plan of action 4. Gain commitment and engagement
3 Questions a Manager Should Ask Does the employee have the capacity to perform? Is the employee curious? Does the employee have a positive attitude?
Performance Management Key Skills Understand employee engagement and motivation Goal setting Delegation
Performance Management Purpose 1. Identify strengths and weaknesses 2. Outline goals and objectives 3. Understand how to prioritize and capitalize on strengths 4. Improve performance in targeted areas
Business Acumen Key Skills Business operations and functions Making decisions Industry knowledge
Business Acumen Purpose 1. Professional level understanding 2. Influencers and key stakeholders 3. The decision-making process
Emotional Intelligence Key Skills Self awareness, motivation and regulation Build effective relationships
Emotional Intelligence Purpose 1. Guide employees through workplace conflicts and difficult situations 2. Adaptability in a fast-changing work world 3. Positive response to diversity in thought and culture
Coaching vs. Mentoring Coaching Mentoring Part of a manager/supervisor job Job and performance focused Interest is functional Driven by manager Relationship is based on specific job role Outside the manager / employee relationship Focused on professional development Focus on mentee, personally and professionally Across job boundaries
Asking rather than telling. How to think, not what to think.
KEY TAKE-AWAYS How to communicate the importance of developing the coaching skills of your managers and leaders. Coaching models and how you can adopt and adapt them for A your organization. Four key competencies to develop with your managers and leaders.
Developing Coaching Skills Short Video Series to get started Coaching Skills Introduction Leadership Styles Adapting Your Style The Coaching Process Giving Feedback
Developing Emotional Intelligence Short Video Series What is Emotional Intelligence? Developing Self-Awareness Developing Self-Regulation Developing Self-Motivation Developing Empathy Developing Effective Relationships Emotional IQ and DISC
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