Data Sheet Cisco Unified Communications Manager Express 10.5 Collaboration Customized for the Branch Office Cisco Unified Communications Manager Express (Unified CME) provides call processing to Cisco Unified IP Phones for distributed enterprise branch-office environments and retail deployments. Even branch offices within the same enterprise can have different needs and requirements when it comes to unified communications. Cisco Unified Communications Manager Express delivers on this need by providing localized call control, mobility, and conferencing alongside data applications on Cisco Integrated Services Routers (ISRs). Because the solution is Cisco IOS Software-based, Cisco Unified Communications Manager Express is easy to configure and can be tailored to individual site needs. It is feature-rich and can be combined with Cisco Unity Express and other services on the Cisco ISR to provide an all-in-one branch solution that saves valuable real estate space. Cisco Unified Communications Manager Express is ideal if you are looking for an integrated, reliable, feature-rich unified communications system for up to 450 users. Key Features and Benefits Unified communications is currently undergoing tremendous growth, accelerated by access to value-added features and applications only unified communications can provide. Additionally, the cost benefits of converging data, voice, and video onto a single network are adding to the rapid acceptance of this technology. Cisco Unified Communications Manager Express enhances the advantages of convergence by offering the following benefits: Cost-effective operations through a single, integrated voice and data platform for all branch-office needs: Highly reliable Cisco routers, including the Cisco 800, 2900, 3900, and 4000 Series Integrated Services Routers, provide robust quality of service (QoS), network security, encryption, firewall, and network modules that deliver content networking and enhanced VPN services to address branch-office business needs. The system delivers integrated IP telephony, gateway, voicemail, and automated-attendant functions, allowing you to deploy one platform to address all your business needs, thereby simplifying management, maintenance, and operations and delivering a lower TCO. Sophisticated key system and private-branch-exchange (PBX) capabilities: Retail offices have different workflows and require specialized features to support their work practices. Cisco Unified Communications Manager Express delivers a robust set of telephony features for the retail office and delivers innovative value-added multimedia capabilities through XML and Java midlets. These capabilities, which traditional systems cannot deliver, enhance the productivity of the end user and the business. 2014 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 1 of 8
Application integration: The Cisco Unified Communications Manager Express Services Interface application programming interface (API) facilitates development of computer telephony integration (CTI) between Cisco Unified Communications Manager Express and third-party applications to enable call monitoring, call control, and call provisioning with any Cisco Unified CME Skinny Client Control Protocol (SCCP) endpoint. As a result, Cisco Unified CME can now be integrated with a variety of value-added unified communications service applications, in either co-located or service provider-hosted deployment scenarios, to support the critical unified communications services that are part of the end user s business process. Cisco Unified CallConnectors for desktop CTI: You can simplify communications and facilitate collaboration between users and customers with the easy-to-use interface of the Cisco Unified CallConnector suite. Contact-center capabilities: From basic call queuing to sophisticated contact centers for small to mediumsized companies, branch-office locations, or departments, you can deploy agent-assisted or self-service applications to reduce business costs and improve customer response by providing sophisticated and basic automatic call distributor (BACD), interactive voice response (IVR), CTI, and agent and desktop services. Interoperability with Cisco Unified Communications Manager: You can deploy Cisco Unified Communications Manager at larger sites and Cisco Unified Communications Manager Express at branchoffice locations where local call processing is required without a dependency on the WAN. Using H.323 or Session Initiation Protocol (SIP) trunking, you can route calls over the WAN with calling-party name and number information, plus compressed voice for better WAN bandwidth usage. Investment protection and ease of upgrade to centralized call-processing systems: With a simple software configuration change on the router, you can convert Cisco Unified Communications Manager Express to Cisco Unified Survivable Remote Site Telephony (SRST). Therefore, if you transition your unified communications architecture from a decentralized to a centralized architecture using Cisco Unified Communications Manager or Business Edition, the branch offices will be able to use Cisco Unified SRST to provide telephony survivability in the event of a WAN failure. Also, Cisco Unified SRST supports Cisco Hosted Collaboration Solution (HCS) so that customers moving to cloud services can repurpose Cisco Unified CME for cloud telephony survivability. This flexibility helps ensure full investment protection no matter how a business s needs may change. Remote maintenance and troubleshooting: You can use the industry-standard Cisco IOS Software command-line interface (CLI) or user-friendly GUI to configure and administer Cisco Unified Communications Manager Express. Cisco Unified Communications Manager Express allows a Cisco Integrated Services Router to provide rich call processing for Cisco IP phones including Cisco Jabber and Cisco DX650. All the necessary configurations and support files for IP phones are stored internally on the appliance, providing a single-platform solution. In addition, the solution offers a robust set of public-switched-telephone-network (PSTN) interfaces, integrated voicemail and automated attendant, and a full phone portfolio. Cisco IOS Software offers industry-leading voice features designed for IP-based telephony systems, such as H.323 and SIP signaling, advanced QoS, and ISR interworking with an H.323 gatekeeper or SIP proxy server - all available for use with Cisco Unified Communications Manager Express deployments. In addition, devices with integrated functions such as channel service unit/data service unit (CSU/DSU) and Network Termination 1 (NT1) are available with digital PSTN interface cards to provide flexible and robust voice services. 2014 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 2 of 8
Cisco IP Phone Support Using Cisco Unified Communications Manager Express, a maximum of 450 IP phones can be supported across a choice of platforms. IP phone operation is similar to that for Cisco Unified Communications Manager so that you can reuse the phones if you ever decide to migrate to a Cisco Unified Communications Manager, Business Edition or Cisco HCS. Table 1 lists the maximum numbers of phones supported on each platform with Cisco Unified Communications Manager Express 10.5. Table 1. IP Phone Support per Platform Platform Maximum Number of Phones Cisco 881 and 887VA Integrated Services Routers 5 Cisco 2901 Integrated Services Router 35 Cisco 2911 Integrated Services Router 50 Cisco 2921 Integrated Services Router 100 Cisco 2951 Integrated Services Router 150 Cisco 3925 Integrated Services Router 250 Cisco 3945 Integrated Services Router 350 Cisco 3925E Integrated Services Router 400 Cisco 3945E Integrated Services Router 450 Cisco 4321 Integrated Services Router 50 Cisco 4331 Integrated Services Router 100 Cisco 4351 Integrated Services Router 250 Cisco 4431 Integrated Services Router 350 Cisco 4451-X Integrated Services Router 450 Cisco Unified Communications Manager Express supports the following Cisco endpoints Cisco Unified IP Phone 7942G Cisco Unified IP Phone 7945G Cisco Unified IP Phone 7962G Cisco Unified IP Phone 7965G Cisco Unified IP Phone 7975G Cisco Unified IP Phone Expansion Module 7915 and 7916 modules Cisco Unified IP Wireless Phone 7925G. 7926G Cisco Unified IP Phone 3905 Cisco Unified IP Phone 3911 Cisco Unified IP Phone 8961 Cisco Unified IP Phone 8941 Cisco Unified IP Phone 8945 Cisco Unified IP Phone 9951 Cisco Unified IP Phone 9971 Cisco Unified IP Phone 7821 Cisco Unified IP Phone 7841 2014 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 3 of 8
Cisco Unified IP Phone 7861 Cisco Jabber for MAC and Windows Cisco DX650 These intelligent Cisco Unified IP Phones support the following enhancements: Display-based features with easy-to-use soft keys Customer choice of using SCCP or SIP for commonly deployed IP phones Language localization and feature customization along with support for XML-based applications Support for IEEE 802.3af or Cisco Prestandard Power over Ethernet from a Cisco Catalyst Switch, or Cisco EtherSwitch Network Module or high-speed WAN interface card available on the Cisco 2900, 3900, and 4000 Series Integrated Services Routers Product Features Cisco Unified Communications Manager Express provides a sophisticated set of key system and PBX telephony features designed for businesses and branch offices. It also provides several industry-unique features that are not available with most other traditional telephony solutions. Table 2 summarizes the features available with Cisco Unified Communications Manager Express Version 10.5. Consult the Feature Navigator at http://www.cisco.com for the latest Cisco IOS Software release. Table 2. Cisco Unified Communications Manager Express 10.5 Features Feature Phone features Description Maximum 450 phones per system Up to 34 line appearances per phone Attendant console functions using Cisco Unified IP Phone Expansion Module 7915 and 7916 modules Fast transfer: Blind or consult Busy Lamp Field (BLF) Silent ringing options Distinctive ring per line Automatic line selection for outbound calls Call forward on busy, no answer, and all (internal or external) Call-forward-all restriction control Do not disturb (DND) Feature ring with DND set IP phone display of DND state Dial-plan pattern load on SIP phones Diversion of calls directly to voicemail Customization of soft keys Enable and disable call-waiting notification per line Call waiting with overlay directory number Call-waiting ring Dual or eight call line appearances per button After-hours toll-bar override Auto answer with headset European date formats Hook flash pass-through across analog PSTN trunks Idle URL: Periodically push messages or graphics on IP phones Last-number redial Live record to Cisco Unity Express mailbox Local name directory lookup On-hook dialing 2014 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 4 of 8
Feature Trunk features Description Station speed dial with configuration changes from IP phone System speed dial for 10,000 numbers Silent and feature ring options SIP-based line-side subscribe, providing basic presence of phone status Transfer to voicemail soft key Call barge with privacy on shared lines Access features using soft keys or feature access codes Remote teleworker IP phone support Dynamic hunt-group join or leave Support for analog phones using Cisco ATA 186 Analog Telephone Adaptor or Cisco VG224 Analog Voice Gateway in SCCP mode Support for fax machines on foreign-exchange-station (FXS) ports or ATA using H.323, SCCP, or SIP Support for Cisco VG202 and VG204 Analog Voice Gateways XML application services on Cisco Unified IP display phones Station-to-station video with voice using Cisco Unified Video Advantage or Cisco Unified IP Phone 7985G endpoints Extension mobility within the single site Wideband audio (G.722) and Internet low bit rate codec (ilbc) Single number reach for mobility in Cisco IOS Software Whisper intercom Shared line on SIP phones with privacy and barge-in capabilities Customizable phone telephony user interface (TUI) with button layout control Improved security with customizable services and directories page Programmable line keys (PLK) on Cisco IP Phone TUI My Phone Apps support for BLF speed-dial configuration Normalized +E.164 support for Cisco Unified IP Phones (SCCP) Support for Cisco Mobile 8.1 for iphone and ipod touch soft-phone client Secure Sockets Layer (SSL) VPN client support for Cisco IOS Datagram Transport Layer Security (DTLS) VPN for SCCP phones Localization support for Cisco Unified IP Phone 7920 and 6900 models with SCCP Video and camera support for Cisco Unified IP Phone 8961, 9951, and 9971 models Extension Mobility support for SIP endpoints Support for Cisco Unified IP Phone 8941 and 8945 endpoints Support for Single Number Reach and paging for SIP endpoints Support for shared line between SCCP and SIP endpoints My Phone App support for SIP endpoints Support for Cisco ATA 187 and 188 Analog Telephone Adapters Support for SIP-initiated conference Support for visual list of parked calls Support for visual list of voice hunt groups Support for dynamic hunt group login Support for distinctive ring for parked call recall Support for audible ringtone with hunt group login and logout Analog foreign-exchange-office (FXO) Loop and Ground Start Ear and mouth (E&M) Basic Rate Interface (BRI) and Primary Rate Interface (PRI) support (NI2, 4ESS, 5ESS, EuroISDN, DMS100, and DMS250) and several other switch types currently supported in Cisco IOS Software Caller ID name and number Automatic number identification (ANI) Digital trunk support (T1/E1) Direct inward dialing (DID) Direct outward dialing (DOD) E1 R2 support Dedicated trunk mapping to phone button H.323 trunks with H.450 support H450.12 automatic detection of H.450 support for remote H.323 endpoints H.323-to-H.323 hairpin call routing for non-h.450-compliant H.323 endpoints 2014 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 5 of 8
Feature System features Description SIP trunks and RFC 2833 support Transcoding with G.711, G.729a, and ilbc Call forwarding busy, no answer, and all Calling line identification presentation (CLIP) and calling name identification presentation (CNIP) Connected line identification presentation (COLP) and connected name identification presentation (CONP) Message-waiting indicator (MWI) and message center support MWI pass-through QSIG-to-time-division multiplexing (TDM) voicemail Overlap sending support on ISDN PRI and BRI trunks Account codes and call-detail-record (CDR) field entry Call-back busy subscriber and camp-on Per-phone call-coverage rules Call hold and retrieve Call park: Personal and directed Call transfer and park recall Call park assign to extension Call pickup directed Call pickup local group Call pickup explicit group Call transfer: Consultative and blind Call waiting Cancel call waiting soft key Call park and pickup on both SCCP and SIP phones CTI with Microsoft CRM and Outlook using Cisco IOS Software Telephony Services Provider (TSP) E911 with two emergency location numbers per zone; unlimited zones per site Eight-party impromptu conferencing Directory services using XML Hunt groups: Sequential, circular, parallel (blast), and longest idle Hunt-group dynamic log in and log out Hunt-groups statistics: Daily and hourly Intercom Ad-hoc conferencing (8 parties) Meet-me conferencing (32 parties) Five music-on-hold (MoH) streams (internal) Night service bell or call forwarding Overlay extensions for enhanced call coverage Called-name display for overlay extensions Paging: Internal through IP phones or to external system Per-call caller ID blocking Secondary dial tone Standards-based network call transfer and call forwarding using H.450 Additional system speed-dial option through XML service Time-of-day and day-of-week call blocking Customizable called-name display Support of SRST fallback service phone autoregistration Basic automatic call distributor (BACD) (three queues) with Automated Attendant and call statistics Display of number of calls in queue on IP phone Agent log in and log out of BACD hunt group Integration with Cisco Unified Contact Center Express 5.0 for advanced call-center features with support for up to 50 agents, agent supervisors, call recording, silent monitoring, and reporting features Secure Real-Time Transport Protocol (SRTP) providing media encryption for calls on the IP network Secure voice IP phone certificate authentication and provisioning plus secure device signaling using Transport Layer Security (TLS) Video over SIP trunk with H.264 codec support Multilevel Precedence and Preemption (MLPP) support over PRI trunks Enhanced MLPP with support for supplementary services, including three-way conference, call park, and call pickup BLF monitoring of conference directory numbers and call-park slots 2014 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 6 of 8
Feature Voicemail features International localization Management features APIs for development and integration Description Cisco Unified Communications Manager Express and Cisco Unity Express username and password synchronization Support for IPv6 on SCCP and SIP IP phones Enhanced security with Logical Partition Class of Restriction for Closed User Group (CUG) Optional unlock of meet-me conference bridge New IP Trusted Authentication List for enhanced security Forced Authorization Code (FAC) for improved call screening and accounting SSL VPN support for Cisco Unified IP Phones SSL VPN support for Cisco Adaptive Security Appliance (ASA) Fixed mobile convergence (FMC) with media flow around on SIP trunks Support for Call Forward Unregistered Clear directory entries for calls Localization support for Cisco Unified IP Phone 7920 and 6900 models with SCCP Video and camera support for Cisco Unified IP Phone 8961, 9951, and 9971 models Increased translation rule from 15 to 100 Bulk registration support for SIP phones Debug ephone messages enhancement Support for 7926 wireless phone Increased Fast dial limit to 100 Support for show voice register pool type summary Support for conference max length Support for DX650 desktop collaboration endpoint Integrated voicemail and Automated-Attendant solution with Cisco Unity Express Integration with Cisco Unity Voicemail and Cisco Unity unified messaging, or third-party voicemail integration (H.323, SIP, or dual-tone multifrequency [DTMF]) Per-phone localization for up to five local languages per system, including English, Bulgarian, Chinese Mandarin and Cantonese, Croatian, Czech, Danish, Dutch, European Spanish, Finnish, French, German, Greek, Hungarian, Italian, Japanese Kanji and Katakana, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovakian, Slovenian, Swedish, Turkish, Latvian, Lithuanian, Estonian, and Hebrew Automatic assignment of extensions to phones for easy phone additions Extension assigner, allowing for deployment of new phones using voice prompts Single web-based GUI for moves, adds, and changes for system and integrated voicemail with three levels of GUI administration: System administrator, customer administrator, and user Centralized network management deployments using Cisco CNS Configuration Engine Telephony-service setup and configuration using HTML Quick Configuration Tool Simple Network Management Protocol (SNMP) support with Cisco Unified Operations Manager or third-party management consoles Client integration: You can connect Cisco Unified CME with Microsoft CRM and Salesforce.com using Telephony Application Programming Interface (TAPI) Windows driver based on Cisco IOS Software TSP. Server integration: You can connect Cisco Unified CME with third-party applications using the Cisco Unified Communications Express Services Interface API. This API enables protocol interaction between Cisco Unified CME and third-party applications to perform CTI functions, including call monitoring, call control, and call provisioning with any SCCP device registered with the Cisco Unified CME. It includes two elements: embedded CTI protocol support within Cisco Unified CME and Java Function Library (referred to as the UC Express Services SDK ) that co-resides on an external server with the third-party application. This API can support either co-located or service provider-hosted application deployment scenarios. For more information, please refer to: http://developer.cisco.com/web/ucxapi/home. Summary Cisco Unified Communications Manager Express delivers telephony features you need to meet the requirements of your branch office. Cisco Integrated Services Routers offer high-reliability and advanced applications, including unified communications, VPN, firewall, encryption, dial access, Ethernet switching with Power over Ethernet, and content networking within a single all-in-one platform that is easy to deploy and maintain, resulting in a lower TCO. 2014 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 7 of 8
As your business expands, you can easily migrate Cisco Unified Communications Manager Express to a Cisco Unified Communications Manager larger-scale IP telephony solution. All hardware and software used by this solution is fully compatible with Cisco Unified Communications Manager and Cisco Unified SRST, giving you robust investment protection. Cisco Unified Communications Services Cisco Unified Communications Services allows you to accelerate cost savings and productivity gains associated with deploying a secure, resilient Cisco Unified Communications Solution. Delivered by Cisco and our certified partners, our portfolio of services is based on proven methodologies for unifying voice, video, data, and mobile applications on fixed and mobile networks. Our unique lifecycle approach to services enhances your technology experience to accelerate true business advantage. For More Information Partners looking for ordering information should refer to the Cisco Unified Communications Manager Express ordering guide available on the partner site: http://www.cisco.com/go/partner. For more information about Cisco Unified Communications Manager Express, visit http://www.cisco.com/go/ccme. Printed in USA C78-732585-00 08/14 2014 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 8 of 8