C L A R I D E N 3-4 July 2014 Knowledge for the world business leaders Shangri-La Hotel, Singapore 3 rd Annual Investigative Interviewing for Fraud Detection Faculty Director Jonathan Davison Managing Director at Forensic Interview Solutions Former Detective at Greater Manchester Police & New Zealand Police Highly Rated Faculty Director, Clariden Executive Programs, coached and advised professionals from major organizations across Asia including Corrupt Practices Investigation Bureau, Dell, Deutsche Bank, Diageo, Great Eastern, Hong Kong Police Force, Hong Kong Jockey Club, Inland Revenue Authority of Singapore, Ministry of Home Affairs, Nokia, Oracle, Prudential, Resorts World Sentosa, Securities Commission Malaysia, Sembawang Shipyard, Shell, Tyco International and Volvo Jonathan Davison has over 13 years of experience in Investigation and Interviewing as a Detective with the Greater Manchester Police. Once a qualified Trainer in Greater Manchester Police, Jonathan became 1 of 8 trainers delivering interview training to the entire force of over 8000 officers. The Greater Manchester Police is among the most advanced practitioners of modern interviewing anywhere in the world & recently featured on the BBC Television program, Eyewitness. In his last role with Greater Manchester Police, he was an Advanced Specialist Interviewer and a qualified trainer in the field of Interviewing. To be eligible for this role as a Trainer, the essential skills required include being a Tier 3 Specialist. The role of a Tier 3 involves the ability to communicate and investigate to the highest level. Jonathan is also the Managing Director of Forensic Interview Solutions, a leading provider of P.E.A.C.E Investigative Interview Training and interview skills, coaching many organizations and individuals with a high success rate. He is currently designing and training staff within a number of Government and Private Organizations in various countries on how to utilize the P.E.A.C.E Model of Interviewing with effective results. Jonathan led Clariden s first and second annual Interviewing Techniques for Fraud Detection, which won highly positive reviews and feedback from regional participants from Singapore, Hong Kong, Indonesia and Malaysia.
3 rd Annual Investigative Interviewing for Fraud Detection FACULTY DIRECTOR Jonathan Davison Managing Director at Forensic Interview Solutions Former Detective at Greater Manchester Police & New Zealand Police Highly Rated Faculty Director, Clariden Executive Programs, coached and advised professionals from major organizations across Asia including Corrupt Practices Investigation Bureau, Dell, Deutsche Bank, Diageo, Great Eastern, Hong Kong Police Force, Hong Kong Jockey Club, Inland Revenue Authority of Singapore, Ministry of Home Affairs, Nokia, Oracle, Prudential, Resorts World Sentosa, Securities Commission Malaysia, Sembawang Shipyard, Shell, Tyco International and Volvo Jonathan Davison has over 13 years of experience in Investigation and Interviewing as a Detective with the Greater Manchester Police. Once a qualified Trainer in Greater Manchester Police, Jonathan became 1 of 8 trainers delivering interview training to the entire force of over 8000 officers. The Greater Manchester Police is among the most advanced practitioners of modern interviewing anywhere in the world & recently featured on the BBC Television program, Eyewitness. In his last role with Greater Manchester Police, he was an Advanced Specialist Interviewer and a qualified trainer in the field of Interviewing. To be eligible for this role as a Trainer, the essential skills required include being a Tier 3 Specialist. The role of a Tier 3 involves the ability to communicate and investigate to the highest level. Jonathan is also the Managing Director of Forensic Interview Solutions, a leading provider of P.E.A.C.E Investigative Interview Training and interview skills, coaching many organizations and individuals with a high success rate. He is currently designing and training staff within a number of Government and Private Organizations in various countries on how to utilize the P.E.A.C.E Model of Interviewing with effective results. He has also successfully completed National Vocational Qualifications with the Chartered Institute of Personnel and Development (CIPD) and the National Policing Improvement Agency (NPIA) as part of the Police Training Roles Learning & Development Program. Jonathan led Clariden s first and second annual Interviewing Techniques for Fraud Detection, which won highly positive reviews and feedback from regional participants from Singapore, Hong Kong, Indonesia, Malaysia and other regional countries. EXECUTIVE SUMMARY Program: Dates: Location: 2 3 rd Annual Investigative Interviewing for Fraud Detection 3-4 July, 2014 Shangri-La Hotel, Singapore Early Bird 1 (Register & pay by 8 May 2014): Early Bird 2 (Register & pay by 5 June 2014): S$2,795 Regular Tuition Fee: S$2,895 For limited period only: Registration for 2 participants, 10% on 2nd participant For limited time only by 5 June 2014, registration for 3 participants, the 4th participant will receive a complimentary seat (one discount scheme will apply) Note: GST is applicable only to participants from Singapore registered companies. Check your eligibility for 60% Cash Back at IRAS website.
3 rd Annual Investigative Interviewing for Fraud Detection Program Essence: This insightful and highly practical program is designed to equip you with relevant skills and techniques on how to conduct effective interviews with victims, witnesses and suspects with integrity and in accordance with corporate guidelines, the law and regulations. Led by Jonathan Davison, a former Detective with the Greater Manchester Police with over 13 years of investigation and interview experience, participants will be engaged in leading concepts, simulations, exercises and case studies. The Greater Manchester Police is among the most advanced practitioners of modern interviewing anywhere in the world and recently featured on the BBC Television program, Eyewitness. By the end of this interactive and comprehensive two-day program, you will have improved and developed your interviewing techniques and built confidence and effectiveness in the process of the investigations. Participants will also master the tools and techniques that can be used in investigations to extrapolate information, determine intent and achieve cooperation in the best possible ways. PROGRAM INTRODUCTION An increasing number of established corporate reputations, painstakingly built up over years, have been destroyed overnight by revelations of fraudulent activity. In light of the tough economic climate, squeezed profit margins and increased regulatory activity, it is imperative to detect fraud before such short-sighted moves cause massive long-term reputation and monetary losses. A recent report by the Association of Certified Fraud Examiners revealed that the overall losses from fraud in the Asia-Pacific region were higher than cases from other parts of the world by more than 160%. The biggest disparity in losses was related to financial statement fraud, where the median loss in Asia- Pacific was four times that of all financial statement fraud cases studied. According to a Ernst & Young survey, the pressure to meet revenue growth is undermining senior executives commitment to compliance with policies and laws. This insightful and innovative program will equip you with relevant skills and techniques on how to conduct effective interviews with victims, witnesses and suspects with integrity and in accordance with corporate guidelines, the law and regulations. By the end of this two day session, you will have improved and developed your interviewing techniques, as well as built confidence and effectiveness in the process of the investigations. Master the tools and techniques that can be used in your investigations to extrapolate information, determine intent and achieve cooperation in the best possible ways. Previous participating companies include: Boehringer Ingelheim Borouge BPKP Corrupt Practices Investigation Bureau (CPIB) Dell Deutsche Bank Diageo Great Eastern Life Assurance Co Ltd Hong Kong Police Force Hong Kong Jockey Club Inland Revenue Authority of Singapore Khazanah Nasional Berhad MCCI Pte Ltd Ministry of Education Ministry of Home Affairs Ministry of Transport Malaysia Nokia Oracle Corporation Prudential Corporation Asia Resorts World at Sentosa Pte Ltd Saudi Airlines Cargo Company Securities Commission Malaysia Sembawang Shipyard Pte Ltd Shell Eastern Trading Pte Ltd Stryker Corporation Tyco International Asia, Inc. Volvo East Asia Pte Ltd 3
Program Details WHO WILL BENEFIT MOST This highly interactive program is suitable for any Interviewer or Investigator, Compliance Officer, Auditor, Bank and Insurance Inspector, Corporate Risk Manager and Executive responsible for Investigative Interviewing including Fraud Prevention & Detection, Forensic Accounting, Compliance, Corporate Governance, Loss/Claims Investigation, Risk Management, Legal/In-house Counsels, Security Agencies, Dispute Resolution, Financial Auditing, Law Enforcement from Police, Immigration, Customs or Criminal Investigations LEARNING OBJECTIVES Through this executive program, participants will be able to: Recognize your individual styles for interviewing and understand your strengths and limitations Discover ways to improve your personal style by focusing on the relevant key skills that will make you a better interviewer Prepare thoroughly for your interviews so that you can maintain control throughout the event Build rapport, put people at ease, remove tension and create a co-operative atmosphere so that the interviewee wants to confide in you Learn to read an interviewee s body language so that you can recognize changes in their behaviour as the interview progresses Develop advanced listening and questioning techniques so that you can keep track of information, clarify ambiguities, recognize prompts and drill down to specifics Discover ways of responding to lies, omissions and half-truths more effectively Identify the different forms of deception and what research says about brain behaviour on this Use conversation management and cognitive loading tools to control the flow of information Evaluate the outcome of the interview and how it contributes to an investigation FEEDBACK FROM PAST PARTICIPANTS The trainer was superb, practical knowledge showed was useful & easy for participants to relate to. Excellent reading materials that provide theory and practical examples to the P.E.A.C.E Model. Investigation Officer, Securities Commission Malaysia Excellent delivery information given clearly and concisely in a measured manner. The best trainer I have had in my time in the Govt. Organization! It was an excellent course, money and time well spent. I can go away feeling more confident more tools in the toolbox and confidence that the quality of investigations will be markedly improved. Recent feedback from a Government Investigator 4
Program Outline & Agenda DAY 1: INTERVIEWING WITNESSES PROCESSES & TECHNIQUES SESSION 1: BACKGROUND TO INVESTIGATIVE INTERVIEWING Interviewing in person is the major fact finding tool we have to obtain information, reliably establish the facts and ascertain the veracity of statements. In 1993, the P.E.A.C.E Training Model was introduced for police use in England and Wales as the basis of all investigative interviewing and has since been adopted as best practice by numerous police forces and other public and private agencies worldwide. It involves P Planning and Preparation; E Engage and Explain; A Account, Clarification and Challenge; C Closure; and E Evaluate. This session analyzes the concepts, principles and protocols underpinning the P.E.A.C.E Model. SESSION 2: QUESTIONING STYLE DEVELOPMENT AND CASE STUDY Understand and improve questioning skills to determine the correct questions to use in any Interview. An interactive practical examination of a case scenario highlighting key elements of the P.E.A.C.E approach. The case scenario will be made available to delegates at the start of the training. SESSION 3: INTRODUCTION TO INTERVIEWING A WITNESS THE COGNITIVE MODEL The interviewer seeks to obtain the interviewee s recollection of the events of interest with the aim of being given the fullest possible account. To assist recollection, the Cognitive Model was developed. The witness is asked to think back and mentally relive the event, initially with minimum interference from the interviewer. THE P.E.A.C.E MODEL IN ACTION WITNESSES SESSION 4: PART I PLANNING AND PREPARATION Prior to the interview, the interviewer prepares an interview plan containing all the necessary elements, including defining the aims and objectives of the interview and assessing what evidence is available and from where it can be obtained. This interactive practical session highlights the key points. SESSION 5: PART II ENGAGE AND EXPLAIN This session deals with the early phases of an interview: Engage The interview opens with an introduction appropriate to the circumstances and a suitable relationship is formed, the interviewer showing awareness of and responding to the welfare needs of the witness and any particular fears and expectations the witness may have. Explain The reasons for the interview are explained as are the routines to be followed and how it relates to the evidential process. SESSION 6: PART III ACCOUNT, CLARIFICATION & CHALLENGE This is the process used to obtain the witnesses recollection of events of interest, aimed at achieving the fullest possible account from the witness: Account This process involves obtaining from the witnesses quality information and fine grain detail. The interviewer summarizes and recounts what the witness has said at each stage so that both parties have an agreed understanding of what has taken place. Clarification and Challenge The interviewer seeks to clarify the witnesses account, inquiring about parts of the account in turn and in detail. The witness may be challenged in a structured way as to the veracity of his/her account. The interviewer will seek to establish the evidence chain and identify weaknesses and inconsistencies. SESSION 7: PART IV & V CLOSURE AND EVALUATION Closure The interviewer ensures there is a planned closure rather than an impromptu end. The witness is given the opportunity to ask questions and an explanation is provided so the witness knows what is going to happen next. Evaluation After each interview is completed, the event and the material gathered should be fully evaluated, including consideration as to whether the objectives were achieved, any further information is required and if there is a need for any further enquiries or corroboration. 5
Program Outline & Agenda DAY TWO: INTERVIEWING SUSPECTS PROCESSES & TECHNIQUES SESSION 1: CASE STUDY INTERVIEWING A SUSPECT This session will include an interactive practical examination of a case scenario highlighting key elements of the P.E.A.C.E approach. The case scenario will be made available to delegates at the start of the training. Although the P.E.A.C.E Model applies to interviewing both witnesses and suspects, there are obvious differences between the two. SESSION 2: INTRODUCTION TO INTERVIEWING A SUSPECT THE CONVERSATION MANAGEMENT MODEL The suspect is asked first to say what happened and the resulting account is separated into individual parts which are examined in turn and in detail. The interviewer tests the suspect s responses or lack of them. This session closely examines the concepts behind the Conversation Management Model, including effective questioning techniques which will expose any deceit or concealment. THE P.E.A.C.E MODEL IN ACTION SUSPECTS SESSION 3: PART I PLANNING AND PREPARATION This session reflects the Day One session on the same topic but focuses on the relevant approach for interviewing a suspect. SESSION 4: PART II ENGAGE AND EXPLAIN This session corresponds to the Day One session on the same topic but concentrates on the relevant approach for interviewing suspects. The interviewer will outline the reasons for the interview and explain the routines to be followed during the interview. Any necessary caution is administered, with the interviewer ascertaining the suspect understands it. SESSION 5: PART III ACCOUNT Account Obtaining quality information that is accurate and reliable is of paramount importance to the success of an interview. This Workshop is a practical interactive examination of real life cases highlighting the P.E.A.C.E approach. SESSION 6: PART IV CLARIFICATION AND CHALLENGE SECURING A CONVICTION Often, the ultimate purpose of an investigation is to establish whether an offence has been committed, identify the culprit and then present compelling evidence to secure a conviction. This session explains how the correct interviewing techniques can lead to that conviction. SESSION 7: PART V & VI CLOSURE AND EVALUATION: WEIGHING UP THE RESULT After each interview is complete, the interviewer must place the interview in the context of the whole investigation and review the information obtained along with that already available, giving due consideration to any points required to prove the offence and taking into account any evidence establishing a defence to that offence. 6
3 RD ANNUAL INVESTIGATIVE INTERVIEWING FOR FRAUD DETECTION 3-4 July 2014 Shangri-La Hotel, Singapore REGISTRATION PAGE Booking Contact (Approving Manager) Mr/Mrs/Ms: Job Title: Department: Telephone: Fax: Email: Organization: Address: Postal Code: I would like to receive more information on hotel accommodation using Clariden Global coporate rate. Please Register the following participant(s) for this Program: 1st Participant Name (Mr/Mrs/Ms): 2nd Participant Name (Mr/Mrs/Ms): 3rd Participant Name (Mr/Mrs/Ms): 4th Participant Name (Mr/Mrs/Ms): PROGRAM FEES 1 ST EARLY BIRD FEE: S$2,595 (Registration and payment must be received by 8 May 2014) 2 ND EARLY BIRD FEE: S$2,795 (Registration and payment must be received by 5 June 2014) REGULAR FEE: S$2,895 GROUP DISCOUNT: For 2 registrations from the same company and billing source, the 2nd participant enjoys a 10% discount. For registrations before 5 June 2014 and for 3 or more participants, the 4th participant will receive a complimentary seat Note: GST is applicable only to participants from Singapore registered companies. Important Notice: Payments are required with registration and must be received prior to the Course to guarantee your place. PAYMENT METHODS BY CHEQUE / BANK DRAFT : Made payable to CLARIDEN GLOBAL PTE LTD and mail to: 3 International Business Park, #04-29, Nordic European Centre, Singapore 609927. BY TELEGRAPHIC TRANSFER TO: Bank Name: DBS BANK Bank Branch code: 027 Bank Address: 6 Shenton Way, DBS Building, Singapore 068809 Bank Account No: 027-903583-8 Bank Account name: Clariden Global Pte Ltd SWIFT Code: DBSSSGSG Please note that all bank charges are to be borne by participants. Please ensure Clariden Global Pte Ltd receives the full invoiced amount. Note: Please include invoice number on all payment types and your company s name in your payment instructions for our reference. CREDIT CARD: To make payment by credit card, please call our client services hotline at +65 6899 5030. 4 WAYS TO REGISTER C L A R I D E N Knowledge for the world business leaders Email: admissions@claridenglobal.com Fax: +65 6567 4328 Call: +65 6899 5030 Website: www.claridenglobal.com DATE AND LOCATION This executive program will be held at: Shangri-La Hotel, Singapore 3-4 July 2014 22 Orange Grove Road, Singapore 258350 Tel : +65 6737 3644 Fax : +65 6737 3257 Website : htt p://www.shangri-la.com/en/property/singapore/shangrila The fee for this two-day executive program includes all written materials, lunch and refreshments. HOW TO REGISTER AND PAY An invoice and registration confirmation will be sent within 7 days, please contact us if you have not heard from us within 7 days. Payment can be made by credit card, by bank transfer or by cheque made payable to Clariden Global Pte Ltd. ALL PAYMENTS MUST BE RECEIVED IN ADVANCE OF THE EVENT. ACCOMMODATION Accommodation is not included in the program fee but you will be entitled to use our corporate rate for your accommodation. Information will be sent along with your registration confirmation. ENJOY 60% CASHBACK Productivity and innovation Credit (PIC) scheme allows registered Singaporean businesses to claim 60% cash back or enjoy 40% tax deduction for training. For more information, please visit http://www.claridenglobal.com/pic.php CANCELLATIONS AND SUBSTITUTIONS Once we have received your booking, the place(s) are confirmed. No refunds will be made for any cancellations, however, program credits of equivalent value only applicable for Clariden Global events will be provided. Credits can only be redeemed for 1 program and is valid for only one (1) year from date of issue. Substitution with a qualified candidate is allowed by providing at least 5 working days of advance notice to Clariden Global. One time substitution is allowed with no charges. Subsequent substitutions will be charged 10% admin fee. ALL CANCELLATIONS MUST BE RECEIVED IN WRITTEN FORM PLEASE NOTE: Clariden Global Pte Ltd reserves the right to change thecontent and timing of the programme, the speakers and the date and venue due to reasons beyond their control. If in the unlikely event that the course is cancelled, Clariden Global Pte Ltd will refund the full amount and disclaim any further liability. ENQUIRIES: If you have any queries about registration or payment please do not hesitate to contact our client services department on +65 6899 5030. PRIVATE DISCLOSURE STATEMENT: Any information provided by you in relation to this event is being collected by Clariden Global Pte Ltd and will be held in the strictest confidence. It will be added to our database for the primary purpose of providing you with information about future events and services. Visit us at www.claridenglobal.com for upcoming events FOR OFFICIAL USE FEE RECEIVED REFERENCE L4074/JN/AS